Polycom 4-Line, 6-Line Quick Reference Manual

Polycom 4 and 6-Line

Desk Phone Quick Reference

Guide

ACC-1143 PUG

1

Table of Contents

INTRODUCTION TO YOUR POLYCOM 4 OR 6-LINE DESK PHONE ......................................................... 2

WELCOME .................................................................................................................................................... 2

DESK PHONE ................................................................................................................................................ 2

HOW TO USE YOUR VERTICAL 4-LINE DESK PHONE ............................................................................. 3

Answering and making calls ................................................................................................................... 3

Placing a Call on Hold ............................................................................................................................. 3

Answering a Second through Sixth Call .................................................................................................. 4

Placing a second call .............................................................................................................................. 4

Call Transfer ............................................................................................................................................ 4

At this point, the call is connected to the number to which you are transferring them. ........................... 5

Alternate Method for Transferring Calls- ................................................................................................. 5

Conferencing Calls .................................................................................................................................. 6

Call Park .................................................................................................................................................. 6

Paging (Intercom) .................................................................................................................................... 7

Forwarding All Incoming Calls ................................................................................................................ 7

Do Not Disturb ......................................................................................................................................... 8

Voicemail ................................................................................................................................................. 8

2

Introduction to your Polycom 4 or 6-Line Desk
Phone

Welcome

The AccessLine Hosted PBX phone system and service is a very
powerful communication system that provides a comprehensive solution
for your small business communications needs. This guide highlights
some of the most commonly used features of the Polycom 4 and 6-Line
Desk Phone. For a complete list of features and capabilities, please
refer to the Polycom 4 and 6-Line Desk Phone Owner’s Manual.

Phones may be plugged into your existing network or connected
wirelessly if your system includes the optional Base Unit.

Desk Phone

Handset

Numeric Keys

Volume

Headset

Mute

Speaker

Applications

4 or 6 Call Keys

Softkeys

Navigation keys

Menu

Voicemail

Transfer

Conference

Redial

Directory

Hold

DND

Messages Waiting

3

How to use your Vertical 4-Line Desk Phone

Answering and making calls

Answer a ringing call using the handset

Pick up the handset

Answer a ringing call using the speakerphone

Press the Speaker Key or, the Answer softkey or the press the Call

Key (next to the flashing green status indicator).

Place a Call

Method 1

1. Pick up the handset, use the speakerphone key or the press an unused

Call Key

2. Dial the 10-digit number or 3-digit extension

Method 2

1. Dial the 10-digit number or 3-digit extension

2. Press the Dial soft key

Redialing a call

Pick up the handset or use the speakerphone key

Press the redial button

Placing a Call on Hold

Note: The following instructions assume you are on a call

Placing a Call on Hold

During a call, press or the Hold soft key. The hold icon will display on the Call

Key label. The caller will hear the standard hold music or your custom hold