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Polycom 4400 User Manual

VIEW Certified Configuration Guide
Cisco
2100/4400/5500 Series WLC (Wireless LAN Controller),
WiSM (Wireless Services Module) and 3750G Integrated WLC
with 1100, 1130, 1140, 1200, 1230, 1240, 1250 APs
October 2010 Edition 1725-36192-001 Version H
2
Patent Information
The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc.
Copyright Notice
© 2010, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.
All rights reserved under the International and pan-American copyright Conventions.
No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Every effort has been made to ensure that the information in this document is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom, Inc.
Notice
Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED HEREIN SHALL BE DEEMED TO BE A WARRANTY BY POLYCOM FOR ANY PURPOSE, OR GIVE RISE TO ANY LIABILITY OF POLYCOM WHATSOEVER.
Contact Information
Please contact your Polycom Authorized Reseller for assistance.
Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588
http://www.polycom.com
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Cisco Wireless LAN Controllers with 1100, 1130, 1140, 1200, 1230, 1240, 1250 APs
Contents
Overview .................................................................................................... 4
Certified Product Summary ..............................................................4
Known Limitations .............................................................................5
Polycom References ............................................................................5
Product Support ..................................................................................6
Section 1: Configuration for SVP Operation ........................................... 7
Network Topology ..............................................................................7
Configuring a New Controller Starting from Factory
Defaults .................................................................................................7
Connecting to the Controller Via a Browser ...................................8
Installing Software ..............................................................................9
Controller Setup ..................................................................................9
Connecting APs .................................................................................10
AP Configuration ..............................................................................11
Setting up the SSID ...........................................................................17
Section 2: Configuration for Wi-Fi Standard QoS or CCXv4
Operation ................................................................................................. 23
Network Topology ............................................................................23
Configuring a New Controller Starting from Factory
Defaults ...............................................................................................24
Connecting to the Controller Via a Browser .................................24
Installing Software ............................................................................25
Controller Setup ................................................................................26
Connecting APs .................................................................................27
AP Configuration ..............................................................................28
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Setting up the SSID ...........................................................................37
4
Overview
Manufacturer:
Cisco Systems: www.cisco.com
Certified products:
Controllers: 2100, 4400, 5500 Series WLC
(Wireless LAN Controller)
3750G Integrated WLC WiSM (Wireless Services
Module)
APs: 1100 1130 1140
1200 1230 1240 1250 AP Radio(s):
2.4 GHz (802.11b/g/n), 5 GHz (802.11a/n)
Security:
WPA-PSK, WPA2-PSK, WPA2-Enterprise (EAP-FAST and PEAPv0/MSCHAPv2) with CCKM (Cisco Client Key Management)
QoS:
SVP, Wi-Fi Standard QoS, CCXv4
AP and WLC software version tested:
5.2.193.0†
6.0.199.4††
Handset models tested:
SpectraLink 8020/8030 Wireless Telephone*
Radio mode:
802.11b & b/g mixed
802.11a
Meets VIEW minimum call capacity per AP:
8 calls (SVP)
6 (Wi-Fi Standard QoS)**
6 (CCX)**
12 calls (SVP)
8 (Wi-Fi Standard QoS)**
8 (CCX)**
Network topology:
Switched Ethernet (recommended)
Polycom’s Voice Interoperability for Enterprise Wireless (VIEW) Certification Program is designed to ensure interoperability and high performance between SpectraLink Wireless Telephones and WLAN infrastructure products.
The products listed below have been thoroughly tested in Polycom’s lab and have passed VIEW Certification. This guide describes the configuration of Cisco 2100/4400/5500 Series WLC (Wireless LAN Controller), WiSM (Wireless Services Module) and 3750G Integrated WLC with 1100, 1130, 1140, 1200, 1230, 1240, 1250 APs with SpectraLink 8020/8030 Wireless Telephones.
Certified Product Summary
† Push-to-talk (PTT) audio quality may be impaired on Cisco 1140 and 1250 802.11n APs with version 5.2.193.0 certified software. All customers requiring PTT using these models should pilot test this feature at their deployment site.
†† Screen captures included in this document are for Cisco software version 6.0.199.4. Refer to Version D of this guide for screen captures for software version 5.2.193.0.
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Cisco Wireless LAN Controllers with 1100, 1130, 1140, 1200, 1230, 1240, 1250 APs
*SpectraLink handset models 8020/8030 and their OEM derivates are verified compatible with the WLAN hardware and software identified in the table. Throughout the remainder of this
document they will be referred to collectively as “SpectraLink Wireless Telephones” or “handsets”.
** ONLY Release 3.0 capable handsets support WPA2-Enterprise, Wi-Fi Standard QoS, and CCXv4. Release 3.0 is not be available for Polycom handsets connecting to traditional PBXs.
Known Limitations
Push-to-talk (PTT) audio quality may be impaired on Cisco 1140
and 1250 802.11n APs with version 5.2.193.0 certified software. All customers requiring PTT with these models should pilot test this feature at their deployment site.
Heavy multicast, broadcast or push-to-talk (PTT) traffic may
impair voice quality.
Polycom References
Please refer to the Polycom Deploying Enterprise-Grade Wi-Fi Telephony
white paper. This document covers the security, coverage, capacity and QoS considerations necessary for ensuring excellent voice quality with enterprise Wi-Fi networks.
For more detailed information on wireless LAN layout, network infrastructure, QoS, security and subnets, please see the Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Telephones. This
document identifies issues and solutions based on Polycom’s
extensive experience in enterprise-class Wi-Fi telephony. It provides recommendations for ensuring that a network environment is adequately optimized for use with SpectraLink 8020/8030 Wireless Telephones.
These two white papers are available at:
http://www.polycom.com/products/voice/wireless_solutions/wifi _communications/handsets/spectralink_8020_wireless.html
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6
Product Support
This document does not cover the steps involved in converting autonomous APs to Lightweight mode such that they can be controlled by the Cisco WLCs.
Please contact Cisco's Customer Support at www.cisco.com for instructions on this procedure. Once the APs are converted, this document can be used to provision APs.
This document does not cover the steps involved to configure a RADIUS server required for using WPA2-Enterprise or Cisco FSR security types.
1. Installation and configuration guides for Cisco Wireless LAN
Controllers can be found on Cisco’s website.
2. To convert the Cisco 1200 Series Autonomous AP to Lightweight
mode, go to:
http://www.cisco.com/en/US/docs/wireless/access_point/con version/lwapp/upgrade/guide/lwapnote.html
3. For more information on the APs in Lightweight mode, see Cisco
Aironet Access Point Support for Lightweight Access Point Protocol [Cisco Aironet 1130 AG Series] and Cisco Aironet Access Point Support for Lightweight Access Point Protocol [Cisco Aironet 1240 AG Series].
4. Screen captures included in this document are for Cisco software
version 6.0.199.4. Refer to Version D of this guide for screen captures for software version 5.2.193.0.
5. For other assistance, contact either Cisco’s or Polycom’s customer
service at:
www.cisco.com or www.polycom.com
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Cisco Wireless LAN Controllers with 1100, 1130, 1140, 1200, 1230, 1240, 1250 APs
SIP PBX
TFTP Server, DHCP Server
RADIUS Authentication Server
(for WPA2-Enterprise Security)
Wireless Data Client
SpectraLink 8000 series
Wireless Telephones
Cisco 4400 Series WIRELESS LAN CONTROLLER
MODEL 4402 50 AP
CONSOLE
STATUS
ALARM
PS1
PS2
LINK
ACT
SERVICE
LINK
ACT
UTILITY 1 2
LINK ACT
Cisco WLC
Cisco AP
Cisco AP
SVP Server
This configuration is not applicable to all customer environments.
Section 1: Configuration for SVP Operation
Network Topology
Configuring a New Controller Starting from Factory Defaults
1. Initial provisioning of the controller is done via the command line
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interface (CLI). Connect a null modem serial cable between the console port of the controller and the serial port of a PC.
2. Open a terminal program, such as Hyper Terminal, and configure the
port settings to 9600 baud, no parity, 8 data bits and 1 stop bit.
8
3. Power-on the controller. Status of the controller’s boot process will
appear as the controller is powering up. Once the controller is running, it will prompt you to run the Startup Wizard.
4. The Startup Wizard provides for an easy means to perform initial
controller setup and provisioning. Refer to the Installation and Startup Guide for the Cisco 4400 Series WLC, or other appropriate controller, found at Cisco’s website. This document contains a detailed explanation of using the Startup Wizard for the 4400:
http://www.cisco.com/en/US/docs/wireless/controller/4400/quic k/guide/ctrlv32.html#wp34023
5. Once the controller has been configured via the Startup Wizard, the
remaining configuration can be configured through the switch-web interface using a Web browser (Cisco recommends using MS IE 6.0+).
6. If necessary, the controller can be reset to factory defaults. To reset
the WLC to factory default, you must reboot, then type Recover-
config at the CLI. This only works before the first time a user logs in
via the console.
Connecting to the Controller Via a Browser
1. Connect to the WLC by pointing your internet browser to the URL:
https<IP_Addr> (where <IP_Addr> is the IP address of the management interface of the WLC).
2. Click the Login prompt. The default User Name and Password is
admin.
3. Once logged in properly, a page similar to the one below displays.
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Section 1: SVP Cisco Wireless LAN Controllers with 1100, 1130, 1140, 1200, 1230, 1240, 1250 APs
Installing Software
1. Make sure that the correct version of software, listed in the Product
Summary, is installed on the controller. From the main menu, click
Monitor.
2. In the navigation pane, click Summary. The heading labeled Software
Version shows the current software version.
3. Download the appropriate software for your model of controller from
the Cisco website.
4. Set up a Trivial File Transfer Protocol (TFTP) server running on a PC
to download the file to the controller.
5. Connect to the controller via a Web browser.
6. From the main menu, click Commands.
7. In the navigation pane, click Download File.
8. For File Type, select Code.
9. For TFTP Server, type in the IP Address of the TFTP server.
10. Add the File Path (this is the path in the TFTP server’s root directory
and not the system path where the TFTP server is located) and File
Name of the firmware file to download.
(Note the example simply uses the /designator for the root TFTP directory.) Point the TFTP server to the code.
11. Allow a few minutes for the download to complete.
12. Reboot the Controller
Controller Setup
The initial setup of the controller is shown below.
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10
The setup instructions outlined in this document are for the configuration shown in the diagram only. Your configuration may differ, and the appropriate adjustments must be made.
You can configure a DHCP server to run on a remote PC for a small deployment. However, for large-scale deployments, an enterprise­grade DHCP server must be used.
1. From the main menu, click Controller.
2. Set the Ethernet Multicast Mode to Multicast and enter a multicast IP
address that is currently not being used on your network for the
Multicast Group Address.
3. Click the Apply button.
4. Click Save Configuration.
Connecting APs
1. From the main menu, click Controller.
As the APs are connected to the network, they should automatically find the controller via the CAPWAP discovery algorithms. The Dynamic Host Configuration Protocol (DHCP) server will assign each AP an IP address.
The ap-manager and management interfaces’ configuration should include the DHCP server you have configured. Alternately, you can configure the DHCP server internally on the controller to hand out
leases to the connected clients. (Note: The WLC’s DHCP server does
not lease addresses to the AP.) The instructions for doing so are included at the end of this document.
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All handsets operating on a given AP radio must have the same QoS setting. All APs supporting the handsets must be configured to enable the corresponding features.
Section 1: SVP Cisco Wireless LAN Controllers with 1100, 1130, 1140, 1200, 1230, 1240, 1250 APs
2. In the navigation pane, click Interfaces. Verify that the proper IP
addresses are assigned to the interfaces.
3. Under Interface Name click management.
4. Under DHCP Information, enter the IP address of the Primary DHCP
Server.
5. Repeat this step for the ap-manager interface.
6. Click the Apply button and save the changes.
AP Configuration
1. Power-on and connect the APs to the network. Wait a few minutes
for the APs to find the controller.
2. Verify the APs are associated to the WLC.
3. From the main menu, click Monitor.
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12
Configuration for handsets running in 802.11b & b/g mixed mode
1. From the main menu, click Wireless.
2. In the navigation pane, under Access Points click Radios, then select
802.11b/g/n. All the APs that are connected should be listed, showing
their Operational Status as UP.
3. Select Configure from the drop-down list for the access point you
wish to change.
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