Polycom 500, 400 User Manual
PRESSONE
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Polycom Soundpoint IP Phone
USER GUIDE
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Table of Contents
1 Your Polycom Telephone .......................................... 1
Introduction ..................................................................................... 1
Accessing Phone Features.......................................................... 1
In This Manual ............................................................................. 1
Telephone Description.................................................................... 1
Polycom Telephone Features Table ............................................... 3
Moving Your Telephone.................................................................. 4
2 Basic Phone Features ................................................ 7
Adjusting the Volume...................................................................... 7
Answering a Call............................................................................. 7
…using the Phone ....................................................................... 7
Answering a Second Call (Call Waiting) ......................................... 8
Hanging Up..................................................................................... 8
Dial Tone and Ringer Patterns ....................................................... 9
Making an External Call.................................................................. 9
…using the Handset .................................................................... 9
…using the Speakerphone ........................................................ 10
…using the Phone Keypad........................................................ 10
Making an Internal Call ................................................................. 10
Using a Headset ........................................................................... 10
Using the Speakerphone .............................................................. 11
To Answer a Call using the Speakerphone ............................... 11
To End a Call on the Speakerphone ......................................... 11
Adjusting the Speakerphone Volume ........................................ 11
Speakerphone Troubleshooting ................................................ 12
3 PressOne Telephone Features ............................... 13
Feature Activation Digit................................................................. 13
Abbreviated Dial ........................................................................... 13
Creating an Abbreviated Dial Code ........................................... 14
Using an Abbreviated Dial Code ............................................... 14
Modifying an Abbreviated Dial Code ......................................... 14
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Deleting an Abbreviated Dial Code ........................................... 15
Verifying an Abbreviated Dial Number ...................................... 15
Anonymous Call Rejection............................................................ 16
Enabling Anonymous Call Rejection ......................................... 16
Disabling Anonymous Call Rejection......................................... 16
Authorization Code Calling ........................................................... 16
Billing Codes................................................................................. 17
…using the Phone ..................................................................... 17
…using Star Codes ................................................................... 17
Blind Transfer ............................................................................... 18
Call Back Queuing ........................................................................ 18
Call Block (Selective Call Rejection)............................................. 19
Enabling/Disabling Call Block.................................................... 20
Blocking Number of Last Call Received .................................... 20
Adding Numbers to Call Block List ............................................ 20
Listing Blocked Numbers........................................................... 21
Deleting Numbers from Call Block............................................. 21
Call Forward (All Calls) ................................................................. 23
Enabling Call Forward (All)........................................................ 23
…using the Phone.................................................................. 23
…using Star Codes ................................................................ 24
Disabling Call Forward (All) ....................................................... 24
…using the Phone.................................................................. 24
…using Star Codes ................................................................ 24
Call Forward (Busy) ...................................................................... 24
Enabling Call Forward (Busy).................................................... 25
Disabling Call Forward (Busy) ................................................... 25
Call Forward (No Answer) ............................................................ 25
Enabling Call Forward (No Answer) .......................................... 25
Disabling Call Forward (No Answer) ......................................... 26
Call Pickup.................................................................................... 26
Directed Call Pickup .................................................................. 26
…using the Phone.................................................................. 26
…using Star Codes ................................................................ 26
Group Call Pickup...................................................................... 27
…using the Phone.................................................................. 27
…using Star Codes ................................................................ 27
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Call Return.................................................................................... 27
Call Trace ..................................................................................... 28
Call Waiting................................................................................... 28
Answering the Second Call ....................................................... 29
Switching Between Held Calls................................................... 29
Call Waiting with Caller ID ............................................................ 29
Call Waiting with ID Manager ....................................................... 29
Caller ID Block .............................................................................. 30
Conference ................................................................................... 30
Conference Call Tips ................................................................. 31
Dial Tone and Ringer Patterns ..................................................... 31
Direct Extension Assignment........................................................ 32
Programming a Guest Phone .................................................... 32
Re-establishing the Guest Phone.............................................. 33
Re-establishing Your Old Phone ............................................... 33
Do Not Disturb .............................................................................. 34
Tips for using Do Not Disturb .................................................... 34
Enabling/Disabling Do Not Disturb ............................................ 34
…using the Phone.................................................................. 34
…using Star Codes ................................................................ 34
Group Speed Dial ......................................................................... 35
Hold .............................................................................................. 35
Hold-on Queuing........................................................................... 35
Hunt Groups ................................................................................. 36
Intercom........................................................................................ 36
Meet-Me Conference .................................................................... 37
Joining a Meet-Me Conference ................................................. 37
To join a Meet-Me Conference............................................... 38
Dialing In Too Early ................................................................ 39
Entering an Incorrect ID ......................................................... 39
Extending the Conference Duration ....................................... 39
Roll Call .................................................................................. 40
Adding More Ports to an Active Meet-Me Conference ........... 40
Dropping a Conference Call ................................................... 40
Scheduling a Meet-Me Conference ........................................... 41
Canceling a Meet-Me Conference............................................. 42
Modifying a Meet-Me Conference ............................................. 42
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Getting a List of Meet-Me Conferences..................................... 44
MultiLine Call Park........................................................................ 44
Parking a Call ............................................................................ 44
Retrieving a Parked Call............................................................ 44
Music on Hold ............................................................................... 45
Mute.............................................................................................. 45
Night ............................................................................................. 45
On-hook Dialing ............................................................................ 47
One-Touch Transfer ..................................................................... 48
Permanent Caller ID Block Release ............................................. 49
Phone Configurator....................................................................... 49
Assigning Your Phone Number to Your Phone ......................... 50
IP Address/Phone Number Announcement............................... 50
Changing the Extension Number............................................... 51
Priority Call ................................................................................... 51
Enabling/Disabling Priority Call ................................................. 52
Adding Members to the Priority Call List ................................... 52
Listing Priority Call Members..................................................... 53
Deleting Priority Call Members .................................................. 53
Queue/ACD (Automatic Call Distribution)..................................... 55
Finding Your Queues................................................................. 55
Logging Into/Out of Queues ...................................................... 55
Answering Calls from Queues ................................................... 55
Viewing Calls-in-queue Information........................................... 56
Redial............................................................................................ 56
…using the Phone ..................................................................... 56
…using Star Codes ................................................................... 56
Release......................................................................................... 56
Remote Access to Call Forwarding .............................................. 57
Setting or Changing Remote Forwarding .................................. 57
Canceling Remote Forwarding .................................................. 58
Remote Phone.............................................................................. 58
Dial-in Setup of Remote Phone ................................................. 59
Deactivating Dial-up Remote Phone ......................................... 59
Web Portal Setup of Remote Phone ......................................... 60
Deactivating Remote Phone via Web Portal ............................. 60
Selective Call Forward.................................................................. 60
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Enabling/Disabling Selective Call Forward............................. 61
Entering the Forwarding Destination Number ........................ 62
Identifying the Forwarding Destination Number ..................... 62
Adding Forwarded Phone Numbers ....................................... 62
Listing Forwarded Phone Numbers........................................ 63
Deleting Forwarded Phone Numbers ..................................... 63
Speaker ........................................................................................ 65
Speed Dial .................................................................................... 65
Programming a Speed Dial Button ............................................ 65
Using a Speed Dial Button ........................................................ 65
Identifying the Number Assigned to a Speed Dial Button ...... 66
Modifying a Speed Dial Number................................................ 66
Deleting a Speed Dial Number .................................................. 66
Star Codes.................................................................................... 67
Transfer ........................................................................................ 68
4 Voice Mail Features .................................................. 71
Menus and Commands................................................................. 72
Accessing Your Voice Mail ........................................................... 76
…from your phone..................................................................... 76
…from any other internal phone ................................................ 76
…from any outside touchtone phone......................................... 77
…from the email program on your PC....................................... 78
Using Controls While Playing Messages ...................................... 79
Rewind/Fast Forward ................................................................ 79
Skip to the Beginning of a Message .......................................... 79
Skip to the End of a Message.................................................... 79
Pause Play of a Message.......................................................... 79
Composing Messages before Sending......................................... 80
Compose and Send a Message ................................................ 80
Marking a Message as Urgent...................................................... 81
Changing Your Password ............................................................. 81
Skipping the Mail Menu to Hear Messages .................................. 81
Returning to the Auto Attendant or Operator ................................ 82
Zeroing Out to a Custom Operator ............................................... 82
Replaying a Message ................................................................... 83
Saving a Message ........................................................................ 83
Polycom Telephone User Guide v
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Skipping to the Next Message ...................................................... 84
Deleting a Message ...................................................................... 84
Forwarding a Message to Another Mailbox .................................. 84
Replying to a Message ................................................................. 85
Dialing Back a Caller .................................................................... 85
Sending a Message Directly to an Extension ............................... 86
Recording Personalized Mailbox Greetings.................................. 86
Listening to Your Greetings .......................................................... 87
Receiving Pager Notification......................................................... 87
What You Receive on Your Pager/Cell Phone .......................... 88
Managing Distribution Groups ...................................................... 88
Available Options....................................................................... 89
Creating a New Group............................................................... 89
Editing or Modifying a Group ..................................................... 90
List all members: .................................................................... 91
Add a member:....................................................................... 91
Delete a member:................................................................... 91
Play the name of the group: ................................................... 92
Change the name of the group............................................... 92
Deleting a Group ....................................................................... 93
Listening to a List of Distribution Groups: .................................. 93
Exiting the Voice Mail System ...................................................... 94
5 Set Up Outlook for TAPI........................................... 95
Using TAPI to Call from Outlook ................................................... 95
Installing the TAPI Support Software ............................................ 98
Configuring Windows for TAPI.................................................... 103
Configuring Outlook to Use TAPI................................................ 114
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Chapter 1
Your Polycom Telephone
Introduction
This guide describes how to use all of the features that are provided
by your PressOne telephone system on your Polycom Soundpoint
400 and 500 telephones.
Accessing Phone Features
Some features require you to dial an activating digit followed by a
numeric code. The default value for this activating digit is 5 and it is
used throughout this guide. However, your system administrator
may choose to use another digit for this function. In that case,
substitute your activating digit for the default. All feature operation
will be exactly the same.
In This Manual
• Chapter 1 discusses the telephone hardware
• Chapter 2 contains an alphabetical summary of each
telephone feature
• Chapter 3 contains an alphabetical summary of each
VIOSS telephone feature
• Chapter 4 discusses voice mail features.
• Chapter 5 discusses setting up Outlook for TAPI.
Telephone Description
The Polycom phone is a full-featured telephone that provides voice
communication over an IP network. The phone functions much like
a traditional analog phone, allowing you to place and receive
telephone calls. The phone also supports features such as call
Polycom Telephone User Guide Your Polycom Telephone 1 621-00000092
forwarding, redialing, speed dialing, transferring calls, conference
calls, and accessing voice mail. The Polycom telephone has
several key components, which are shown in the following figure.
LCD
Display
Speaker
Line
Buttons
Soft
eys
K
Alert
ED
L
Mute
Headset
Handset
NOTE:
Feature
Buttons
Figure 1:
Pad
Polycom Soundpoint Model 400/500
Volume
The only difference between the model 400 and 500
MicrophoneDial
phones is that the IP 500 has a red microphone button and a
full-duplex speakerphone (whereas the 400 has a half-duplex
speakerphone).
Display
Control
Keys
Feature
Buttons
Hold
The SoundPoint IP telephone provides 13 programmable line/
feature buttons, four context-sensitive soft keys and a pre-defined
hold button. Three of the 13 programmable buttons can be
configured as line or ACD queue appearances while the four soft
keys change function depending on the feature and mode being
used.
2 Your Polycom Telephone Polycom Telephone User Guide
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The large 3-line x 19-character LCD display provides features such
as date and time, calling party name, calling party number, and digit
dialed as well as feature and line status. The SoundPoint IP
telephone also provides a speakerphone for hands-free operation,
headset support, buttons for selecting the speaker and headset,
and a mute button, which controls microphone in any mode
(speaker, handset or headset).
Dual Ethernet ports allow direct connection to a 10BaseT Ethernet
network via an RJ-45 interface and connection to a co-located PC
for access through a single LAN connection. A dedicated headset
port eliminates the need for a separate amplifier when using a
headset. Also the handset can remain in its cradle making headset
use simpler.
NOTE:
The Polycom Soundpoint IP telephones do not support
multiple distinctive ring tones.
Polycom Telephone Features Table
Features Descriptions
LCD Screen The 160 x 80 pixel screen displays the time,
date, your phone number, caller ID, line/call
status and the soft key tabs.
Soft keys Soft key functions change depending on the
status of the phone (for example, whether you
are on a call or the phone is not in use). The
key's current function is shown on the LCD
screen.
Feature Keys Thirteen configurable keys that can be
customized using the PressOne Administrator
application. The three top keys on the left may
be associated with corresponding indicators
on the LCD screen.
Alert LED Flashes when messages are waiting.
Polycom Telephone User Guide Your Polycom Telephone 3
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Features Descriptions
Dial Pad These 12 keys provide the 10 digits, the 26
alphabetic characters, #, and *. In
alphanumeric entry mode, press the same key
repeatedly to cycle through the number and
letters associated with that key.
Volume buttons Increase or decrease the volume for the
currently active voice receiver – handset,
headset, or speakerphone. The volume
buttons also control the ringer volume (if onhook), and the contrast of the LCD via the
settings button.
Speaker button This button toggles the speakerphone function
on and off.
Mute button This button toggles the microphone function
on and off. Works with the speakerphone,
handset, or headset microphone.
Headset button This button toggles the headset function on
and off.
Display Control keys Controls scrolling and different soft key options
displayed on the LCD.
Handset Lift the handset and press the dial pad
numbers to place a call, review voice mail
messages, answer a call, etc.
Moving Your Telephone
Before moving your telephone, you should check with your system
administrator to make sure that there is power for the telephone at
the new location. You need a power adapter for your phone at the
new location as well.
To move your phone, follow these steps:
1. Unplug the telephone from the LAN connection jack and the
power adapter from the wall.
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2. Take the telephone to the new location.
3. Plug the telephone into the LAN connection jack and the power
adapter into a wall outlet.
4. Watch to ensure that the phone registers and boots up
properly. If it does not, contact your system administrator.
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6 Your Polycom Telephone Polycom Telephone User Guide
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Chapter 2
Basic Phone Features
Adjusting the Volume
There are two keys labeled with a plus (+) and minus (–) below the
Dial Pad that will adjust the volume of the phone speakers. By
default, these keys control the handset volume. If you wish to adjust
the volume of the speakerphone, microphone or headset, follow
these steps:
1. Either pick up the handset, or press the appropriate button for
the device whose volume you want to adjust:
- Speakerphone
- Microphone
- Headset
2. Press and hold the plus (+) button to increase the volume or the
minus (–) button to decrease the volume. You should hear the
tone adjust up or down and a slider scale is displayed on the
phone to indicate the volume level.
NOTE:
The handset volume change is not stored.
Answering a Call
When you hear your phone ring, you can answer in any of the
following ways:
…using the Phone
• Lift the handset.
• Press the line button that has a blinking bell symbol next
to it to turn on the speakerphone.
Polycom Telephone User Guide Basic Phone Features 7 621-00000092
• Press the button to talk to the caller using the
speakerphone.
NOTE:
to using the speakerphone by pressing the button and
then hanging up the handset.
If you answered using the handset, you can switch
• If you have a headset connected to the phone, press the
button to use the headset.
Answering a Second Call (Call Waiting)
To answer a second call, press the Hold button to put the first call
on hold. Then press the indicated line button to answer the second
call.
When you have two calls on the line, you can switch back and forth
by putting the current call on hold, and pressing the line button for
the line you want to talk to. You can also put either or both call on
hold, then pick up the other call by pressing the corresponding Line
button.
Hanging Up
To hang-up or release a call, use one of these options:
• Replace the handset in its cradle.
• Press the line button and replace the handset (if in use).
• Pick up and replace the handset in its cradle if using the
speakerphone.
• Press the button (if using the speakerphone).
• Press the line button.
• Press the Release soft key.
• Press the button (if using a headset).
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Dial Tone and Ringer Patterns
The VOISS telephone system generates different ringer and dial
tones, depending on call conditions.
There are four types of ringers – all are answered the same way:
• One Ring -- Internal (Extension-to-Extension) Calls and
when the VOISS system has called your extension to
remind you or to notify you about something.
• Multiple Rings -- External Calls
• Distinctive Rings - A different ring tone is provided for up
to two additional DID numbers assigned to your telephone
by the system administrator. These numbers do not
appear as lines on your telephone, but ring your prime line
with the appropriate ring when they are dialed.
• Priority Ring - The Personal Attendant Manager (call
screening feature) allows users to designate specific
callers as important enough to ring through to their
telephone even if they have Do Not Distrub activated. A
different ring tone is provided for calls assigned the priority
call option.
Making an External Call
Several options exist for you to make an external call from your
telephone. You may use any of the following options: the handset
(traditional), the speakerphone, or the keypad (direct dialing).
…using the Handset
1. Lift the handset.
2. Press 9 (or the digit that is required to access an outside line).
An outside line is automatically selected.
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3. Dial the desired number, including “1” and the area code, if
required (as supported by your configured class of service).
NOTE:
using the speakerphone by pressing the button and then
hanging up the handset.
If you placed a call using the handset, you can switch to
…using the Speakerphone
1. Press the button.
2. Press 9 (or the digit that is required to access an outside line).
An outside line is automatically selected.
3. Dial the desired number, including “1” and the area code, if
required.
…using the Phone Keypad
1. Press 9 (or the digit that is required to access an outside line).
An outside line is automatically selected and the speakerphone
is turned on.
2. Dial the desired number, including “1” and the area code, if
required.
Making an Internal Call
The VOISS system provides several ways to make an internal call.
To make an internal call, you can either lift the handset, or press the
speaker button or a line button, then dial the desired extension
(e.g., 1105). See also the Intercom feature, described on page 36.
Using a Headset
Using the phone with a headset requires leaving the handset
offhook. All of the same features are available using a headset that
are available using the handset.
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Using the Speakerphone
Your telephone is equipped with a speakerphone that lets you
converse “hands free” without having to use the handset. The
speakerphone also allows others in the room to listen and
participate in a telephone conversation.
To Switch from the Handset to Speakerphone
If you answered or initiated a call using the handset, you can switch
to using the speakerphone by pressing the button. This
deactivates the handset. You can leave the handset offhook, or
hang it up. If you lift the handset again, the speakerphone is
disabled automatically.
While the speakerphone is active, the LCD screen on the phone
shows a speaker icon.
To Answer a Call using the Speakerphone
• Press the button.
• Press the blinking line button.
To End a Call on the Speakerphone
• Press the button on your phone.
Adjusting the Speakerphone Volume
When the speakerphone is on, press the plus (+) and minus (-)
buttons beneath the dial pad to adjust the speakerphone volume.
The speakerphone microphone is optimized for speaking within 3
feet from in front of the microphone.
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Speakerphone Troubleshooting
Problem Solution
You can’t hear callers on the
speaker.
Callers can’t hear you when
you use the speakerphone.
The caller’s voice echoes. Decrease the speaker volume.
Increase the speaker volume.
Make sure nothing is blocking the mic.,
which is located on the left side of the
telephone under the handset cradle.
Move closer to the microphone and face
the microphone when speaking.
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Chapter 3
PressOne Telephone Features
This chapter contains an alphabetical summary of all features that
may be provided on your telephone. You will only be able to use
those features that have been configured on to your telephone by
the system administrator.
NOTE:
phone service provider. It is possible that some system
features are not configured on your phone. If you do not have
a feature listed in this chapter and would like to have it on your
phone, contact your system administrator for help.
Each user’s phone features are configured by the
Feature Activation Digit
Some features require you to dial an activating digit followed by a
numeric code (example: 588). The default value for this activating
digit is 5 and it is used throughout this help system. However, your
system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default.
Operation of all features will be exactly the same.
NOTE:
procedures are the default values for your phone system at the
time of installation. They may be changed by your system
administrator. Any list of feature codes given to you by your
system administrator should be used in place of the codes
listed here.
The feature codes (“star codes”) listed in these
Abbreviated Dial
This feature lets a you create, modify, delete, verify and use a
personal list of up to 100 Abbreviated Dial codes. Abbreviated Dial
codes must be entered as two digits when programming and dialing
(Example: enter 00-09 instead of 0-9).
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Creating an Abbreviated Dial Code
1. Press 75#.
NOTE:
steps.
2. Press 1 to program (set) the Abbreviated Dial code.
3. Press the digits (00-99) you wish to use as the Abbreviated Dial
code or enter * to exit.
4. Dial the phone number you want to assign to this Abbreviated
Dial code, followed by #.
The phone number you entered for this Abbreviated Dial
number is repeated back.
NOTE:
dial the call. This includes the area code for long distance calls
and may include the area code for local calls in some areas.
5. Press # to save or * to exit without saving.
6. Program or verify another Abbreviated Dial code or hang up to
exit.
A voice prompt will lead you through the remaining
Be sure to enter all the numbers normally required to
Using an Abbreviated Dial Code
1. Press *3 then the desired Abbreviated Dial code (00-99).
2. Wait for the called party to answer.
Modifying an Abbreviated Dial Code
1. Press 75#.
NOTE:
steps.
2. Press 1 to program (set) the Abbreviated Dial code (00-99).
3. Press the digits of the Abbreviated Dial code to modify followed
by # or press * to exit.
14 VocalData Telephone Features Polycom Telephone User Guide
A voice prompt will lead you through the remaining
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4. Dial the phone number you want to assign to this Abbreviated
Dial code followed by the # sign, or press * to cancel.
The phone number you entered for this Abbreviated Dial
number is repeated back.
NOTE:
dial the call. This includes the area code for long distance calls
and may include the area code for local calls in some areas.
5. Press # to save the changes or * to exit without saving.
6. Program or verify another Abbreviated Dial code or hang up to
exit.
Be sure to enter all the numbers normally required to
Deleting an Abbreviated Dial Code
Deleting an Abbreviated Dial code means simply removing the
telephone number associated with the Abbreviated Dial code.
1. Press 75#.
NOTE:
steps.
2. Press 1 to program (set) the Abbreviated Dial code (00-99).
3. Press the digits of the Abbreviated Dial code to delete followed
by the # sign.
A confirmation message tells you: “No number was entered.”
A voice prompt will lead you through the remaining
4. Program or verify another Abbreviated Dial code or hang up to
exit.
Verifying an Abbreviated Dial Number
1. Press 75#.
2. Press 2 to verify (check) an Abbreviated Dial code (00-99).
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3. Press the Abbreviated Dial code you wish to verify.
The phone number you entered for this Abbreviated Dial
number is repeated back.
4. Program or verify another Abbreviated Dial code or hang up to
exit.
Anonymous Call Rejection
When enabled, this feature rejects calls from callers who block the
display of their caller ID information.
Enabling Anonymous Call Rejection
1. Press *77 on the telephone keypad.
2. Hang up.
On the next incoming call, the calling party gets a message that
the party they are calling does not accept anonymous calls.
Disabling Anonymous Call Rejection
1. Press *87 on the telephone keypad.
2. Hang up.
Authorization Code Calling
This feature is available system-wide to allow/deny long distance
dialing and does not appear as a button on your telephone.
If you are required to enter an authorization code for a call, follow
these steps:
1. Access an outside line.
2. Press #.
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3. Enter the authorization code (obtained from your system
administrator). When the correct code is entered, you hear dial
tone.
4. Enter the desired number you want to call.
Billing Codes
This feature, if enabled by your service provider, lets you assign a
project or client code to any call. The code is recorded in the Call
Data Record (CDR) file. Contact your system administrator to
retrieve the billing records from the CDR file. You can enter the
billing code from the telephone keypad or using star codes.
…using the Phone
After you dial the number (or during a call), follow these steps:
1. Press the Billing key (as configured by the system
administrator).
2. Enter the associated billing code for the call. The other party
will hear the billing code tones.
NOTE:
response (IVR) applications, since the IVR will respond to
tones it recognizes. An example would be a voice mail menu if
you are leaving a message.
3. Re-press the Billing key.
This can affect the performance of interactive voice
…using Star Codes
After you have dialed the number (or during a call), follow these
steps:
1. Press *02.
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2. Enter the associated billing code for the call. The other party
will hear the billing code tones.
NOTE:
response (IVR) applications, since the IVR will respond to
tones it recognizes. An example would be a voice mail menu if
you are leaving a message.
3. Press the # key.
NOTE:
but only the last code entered is recorded for billing purposes.
This can affect the performance of interactive voice
You can perform this function as many times as desired,
Blind Transfer
Use this feature to transfer a call to another number without having
to announce it. See also “One-Touch Transfer” on page 48 and
“Transfer” on page 68.
1. Tell the calling party you will transfer the call
2. Press the Hold key.
3. Dial the number to which you want to transfer the call.
4. Hang up.
Call Back Queuing
This feature instructs the PressOne system to call you when a
previously unavailable outgoing line becomes available. (See also
“Hold-on Queuing” on page 35.)
When you try to make an external call and all outgoing lines are
unavailable, you will hear a recorded announcement. When you
hear the announcement, follow these steps:
1. During a call where you hear that all lines are unavailable,
press the Call Back soft key.
2. Hang up. When the line becomes available, the system calls
your station with a system ring (two short rings).
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3. Answer the call to have the system automatically dial the
external number for you.
NOTE:
button, the speaker button or by picking up the handset. You
hear a message that all trunks are busy and you are queued for
the next available trunk. Press the Call Back soft key and hang
up to remain queued. If you hang up without pressing Call
Back, you are removed from the queue. While you are queued,
the line is unavailable for use.
You can access the line at any time by pressing the line
Call Block (Selective Call Rejection)
Call Block (also known as Selective Call Rejection) allows you to
program your phone not to accept calls from a list of telephone
numbers. All calls from phones on the list receive a message which
says you are not accepting calls.
To use this feature (*60), you create a list of telephone numbers
(internal or external) that receive the message when a call with that
caller ID appears at your telephone.
Call Block is managed through a menu of commands activated by
pressing digits on the keypad. The menu commands are:
• 1 - Enable/disable feature
• 2 - Add last caller to blocked list
• 3 - Add numbers to blocked list
• 4 - List numbers to blocked list
• 5 - Delete numbers from blocked list
If you have a display on your telephone, the options for each menu
level appear on your display. For example, if you press 5 to delete
a number, the display will show:
“1=Num, 2=List, 3=Del All, *=Main Menu”.
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Enabling/Disabling Call Block
The PressOne system allows you to turn the Call Block feature on
and off (i.e., decide when calls from your list will be forwarded and
when they will ring at your telephone as usual). Disabling (turning
off) the feature does not delete the list of callers who are blocked
and receive the message.
1. Press *60 or *80 on the telephone keypad.
• A voice prompt tells you whether Call Block is enabled or
disabled and then gives the menu choices.
2. Press 1 to enable Call Block if it is disabled or to disable the
feature if it is enabled.
Blocking Number of Last Call Received
1. Press *60 or *80 on the telephone keypad.
A voice prompt tells you whether Call Block is enabled or
disabled and then gives the menu choices.
2. Press 2 to add the number of the last call you received to the
blocked list.
You are returned to the Selective Call Forward menu.
3. Select a menu item or hang up.
NOTE:
already on your list, but simply adds the most recent caller to
your blocked list.
Adding a number this way does not affect any numbers
Adding Numbers to Call Block List
1. Press *60 or *80.
2. Press 3 to add telephone numbers to the list of numbers that
will be blocked.
3. Enter the number with no spaces, dashes or special characters
followed by the # key.
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4. Press # to save the entry or * to exit without saving.
5. Select a menu item or hang up.
Listing Blocked Numbers
1. Press *60 or *80 on the telephone keypad.
2. Press 4 to hear the list of numbers which will be blocked.
The voice prompt announces the list and the first number.
3. Press # to hear the next number or press * to return to the Call
Block menu.
NOTE:
will scroll through the list of member numbers, starting over
with the first number after the last number is spoken.
4. Repeat the previous two steps until you have heard as many of
the numbers as you want.
5. Press * to return to the Call Block menu when you are finished
listening to member numbers.
As long as you press # for the next number, the system
Deleting Numbers from Call Block
1. Press *60 or *80 on the telephone keypad.
• A voice prompt tells you whether Call Block is enabled or
disabled and then gives the menu choices.
2. Press 5 to delete telephone numbers from the list of numbers
which will be blocked.
3. The voice prompt provides options for deleting members
including:
• Press 1 if you know the number to delete;
(see Step 4)
• Press 2 for a list of numbers;
(see Step 8)
• Press 3 to delete all numbers;
(see Step 14)
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• Press * to return to the Call Block menu.
4. Press 1 to remove a specific number.
5. Enter the number to delete with no spaces, dashes or special
characters followed by the # key.
The voice prompt repeats the number you just entered.
6. Press # to save the entry (delete it from your list) or press * to
cancel the entry.
7. Select a menu item or hang up.
8. Press 2 to hear the list of numbers and have the option to
delete them as you go through the list.
The voice prompt announces the list and the first number.
9. Press # until you find the number you wish to delete.
10. Press 1 to delete the number, # to hear the next number or * to
return to the Call Block menu.
The number is deleted immediately and the next number in the
list is announced.
11. You can press 1 to delete it, # to hear the next number or * to
return to the Call Block menu.
12. Repeat the previous three steps until you have found and
deleted as many of the numbers as you want.
13. Press * to return to the Call Block menu or hang up
14. Press 3 to immediately delete all member numbers.
The voice prompt announces that all phone numbers have
been removed from the list and you are returned to the Call
Block menu.
15. Select a menu item or hang up.
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Call Forward (All Calls)
Call Forward (All Calls) allows you to forward all calls for your phone
to the number you enter. Calls will not ring at your phone and will be
sent to the number to entered as the forward destination. If your
telephone has a display, it will show that your telephone is
forwarded. You can forward calls to an IP or non-IP phone.
Calls forwarded to an external number (7- or 10-digits) that are
unanswered will roll over to voice mail (if available) at that number.
Calls forwarded to an internal number (4-digit extension) that are
unanswered will roll over to voice mail (if available) for the called
party (not the forwarding destination).
External forwarding must be supported by your system for external
numbers to be accepted. Be sure to include the access code for an
outside line and the area code, if necessary, with the external
number. Up to 20 digits may be entered.
NOTE:
validity by the PressOne system.
The specified destination number is not tested for
Enabling Call Forward (All)
…using the Phone
1. Press the Forward button. The speaker phone turns on (
Speaker lamp lights) and the display “Enter Forwarding
Number:”.
2. Enter the number to which you want to forward all your calls.
Be sure to enter the number exactly as you would if you were
to call that number. Include the area code, if necessary. The
display shows the number as it is entered.
3. To forward your calls, do one of the following to hang up the
phone:
• Press the Forward button
• Press the Speaker button
• Press the line button
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