Polycom 37477 Feature Profile

Feature Profile 37477

This feature profile provides information about headsets and headset-to-phone connections that are
compatible with the following phones:

 Polycom® SoundPoint® IP 301, 320/330, 321/331, 335, 430, 450, 501, 550, 560, 601, 650,

670 running SIP software 3.0 or later

 Polycom® VVX® 1500 running SIP software 3.0 or later
 Polycom® VVX® 500 running Polycom® UC software 4.0.1 or later
 Polycom® VVX® 600 running Polycom® UC software 4.1.2 or later
 Polycom® VVX® 300/310, 400/410 running Polycom® UC software 4.1.4 or later

Web Info: Where do I find more information about using headsets with my Polycom
phone?

For more information on how to use headsets with your Polycom phone, navigate to your

phone’s Support page from the Polycom Voice Support page and refer to your phone’s Quick

Start Guide and User Guide.

Using Headsets with Polycom®
Phones

Have you ever wanted to field a phone call while simultaneously sending emails to clients or
customers? Using a headset with your Polycom® phone enables you to take calls handsfree at

your desk, multitask more effectively, or even handle calls while you’re away from your desk.

Headsets can help you maintain your productivity, whether you are at or away from your
workstation.

The topics in this feature profile include:

 Phone Interface Types, Cables, and Adapters Lists Polycom phone interface types and

compatible interface cables or adapters.

 Compatible Headset Types Lists compatible headset types, including analog, USB,

electronic hookswitch (EHS), and Bluetooth headsets.

 Manufacturer Support Lists contact information for your headset manufacturer.

June 2013 | 3725-17503-001 Rev. L 1

Feature Profile 37477

Phone Model/Interface Type

Wired Headset Connection

Wireless Headset Connection

SoundPoint IP 320/330, 321/331
(2.5 mm)

QD/ED to 2.5 mm*

RJ-9 to 2.5 mm

SoundPoint IP 301, 335, 430, 450,
501, 550, 560, 601, 650, 670 (RJ-9)

QD/ED to RJ-9

None
VVX 500, 600, 1500 (RJ-9)

QD/ED to RJ-9

None

VVX 300/310, 400/410 (RJ-9)

QD/ED to RJ-9

None

Cable/Adapter Type

Manufacturer

Part Number or Model

QD/ED to 2.5 mm cable

GN Netcom Jabra

SKU 1005173

QD/ED to 2.5 mm cable

Plantronics

SKU 70765

QD/ED to 2.5 mm cable

Sennheiser

CCEL 191-2

QD/ED to 2.5 mm cable

VXi

1095

QD/ED to RJ-9 cable

GN Netcom Jabra

GN1200

QD/ED to RJ-9 cable

Plantronics

27190-01

QD/ED to RJ-9 cable

Plantronics

U10p variant

QD/ED to RJ-9 cable

Sennheiser

CSTD-01 05362

QD/ED to RJ-9 cable

VXi

1026

Using Headsets with Polycom Phones

Phone Interface Types, Cables, and Adapters

Polycom phones and supported headsets have 2.5 mm, RJ-9 (sometimes called modular or
direct-connect), USB, or Quick Disconnect/Easy Disconnect (QD/ED) interface types. The
following table displays the phone interface types:

Table 1: Polycom Phone Interface Types

*Although Polycom recommends using a QD/ED to 2.5 mm cable for optimal audio quality, you can also

use a QD/ED to RJ-9 cable in conjunction with an RJ-9 to 2.5 mm adapter.

The following table displays the interface cables or adapters that may be required for
compatibility between your headset and your phone:

Table 2: Required Phone Interface Cables or Adapters

2

Feature Profile 37477

Cable/Adapter Type

Manufacturer

Part Number or Model

RJ-9 to 2.5 mm adapter

Polycom

SKU 2200-11095-002
(Packs of five, valid for use worldwide.

Refer to Polycom part number when
ordering.)

Note: Using Sennheiser headsets with the SoundPoint IP 430 phone

The SoundPoint IP 430 phone is not supported by UC software version 3.3.0 or later. As a
result, Sennheiser headsets are not officially compatible with the IP 430.

Manufacturer

Model

Compatible phones

Additional device(s)
needed

Polaris

Soundpro Monaural Noise Canceling
Headset (SP10N/TT4)

All

Polaris TT4
Soundshield 3G
amplifier

Using Headsets with Polycom Phones

Compatible Headset Types

Polycom phones and supported headsets have 2.5 mm, RJ-9 (sometimes called modular or
direct-connect), USB, or Quick Disconnect/Easy Disconnect (QD/ED) interface types. Polycom
phones are compatible with a number of different headset types, including analog, USB,

electronic hookswitch (EHS), and Bluetooth headsets. The following tables list the supported

headset types and models. Other headset models may function with your Polycom phone but
have not yet been tested by Polycom.

Compatible Analog Headsets

Analog, or wired, headsets are compatible with a wired connection to most Polycom phones
using one of the interface cables or adapters described in Table 2: Required Phone Interface

Cables or Adapters.

To learn more about connecting your analog headset to your phone, visit your headset
manufacturer’s website in Manufacturer Support.

Table 3: Compatible Analog Headsets

3