Polycom 3725-76302-001O User Manual
Operations Guide
6.1 | June 2014 | 3725-76302-001O
Polycom® RealPresence® DMA®
7000 System
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2
Contents
Polycom® RealPresence DMA®7000 System Overview . . . . . . . . . . . . . . . . . . . 15
Introduction to the Polycom RealPresence DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
The Polycom RealPresence DMA System’s Primary Functions . . . . . . . . . . . . . . . . . . . . 15
The Polycom RealPresence DMA System’s Three Configurations . . . . . . . . . . . . . . . . . 18
System Capabilities and Constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Working in the Polycom RealPresence DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessing the Polycom RealPresence DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Field Input Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Polycom RealPresence DMA System User Roles and Their Access Privileges . . . . . . . . 24
Open Source Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Polycom® RealPresence DMA® System Initial Configuration Summary . . . . . . 29
Add Required DNS Records for the Polycom RealPresence DMA System . . . . . . . . . . . . . . 30
Additional DNS Records for SIP Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Additional DNS Records for the H.323 Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Additional DNS Records for the Optional Embedded DNS Feature . . . . . . . . . . . . . . . . . 31
Verify That DNS Is Working for All Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
License the Polycom RealPresence DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
License the RealPresence DMA System, Appliance Edition . . . . . . . . . . . . . . . . . . . . . . 33
License the RealPresence DMA System, Virtual Edition . . . . . . . . . . . . . . . . . . . . . . . . . 33
Set Up Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configure the Call Server and Optionally Create a Supercluster . . . . . . . . . . . . . . . . . . . . . . 34
Set Up Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Set Up MCUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Connect to Microsoft Active Directory
Set Up Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Test the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Polycom, Inc. 3
®
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Contents
System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Security Certificates Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
How Certificates Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Forms of Certificates Accepted by the Polycom RealPresence DMA System . . . . . . . . . 39
How Certificates Are Used by the Polycom RealPresence DMA System . . . . . . . . . . . . . 40
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Certificate Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Certificate Information Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Certificate Signing Request Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Add Certificates Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Certificate Details Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Certificate Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Install a Certificate Authority’s Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Create a Certificate Signing Request in the RealPresence DMA System . . . . . . . . . . . . 47
Install a Certificate in the RealPresence DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Remove a Certificate from the RealPresence DMA System . . . . . . . . . . . . . . . . . . . . . . 49
Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
The Consequences of Enabling Maximum Security Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Enabling File Uploads in Maximum Security with Mozilla Firefox . . . . . . . . . . . . . . . . . . . 57
Login Policy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Local Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Local User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Banner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Access Policy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Reset System Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Local Cluster Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Routing Configuration Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Time Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Licenses for the Appliance Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Licenses for the Virtual Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Signaling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
H.323 and SIP Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Add Guest Port Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Edit Guest Port Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Add Guest Prefix Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Edit Guest Prefix Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Polycom, Inc. 4
Contents
Logging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Alerting Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Local Cluster Configuration Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Add Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Configure Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Configure Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Automatically Send Usage Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Enable or Disable Automatic Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
See the Collected Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Call Details Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Names/Aliases in a Mixed H.323 and SIP Environment . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Naming ITP Systems Properly for Recognition by the Polycom RealPresence DMA System
95
Add Endpoint Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Edit Device Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Edit Devices Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Add Alias Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Edit Alias Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Associate User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Site Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Site Link Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
External Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Add External Gatekeeper Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Edit External Gatekeeper Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
External SIP Peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Add External SIP Peer Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Edit External SIP Peer Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
SIP Peer Postliminary Output Format Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Add Authentication Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Edit Authentication Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Add Outbound Registration Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Edit Outbound Registration Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
External H.323 SBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Add External H.323 SBC Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Edit External H.323 SBC Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
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Contents
MCU Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
MCUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Considerations when using MCUs with the RealPresence DMA system . . . . . . . . . . . . 126
Add MCU Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Edit MCU Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Add Session Profile Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Edit Session Profile Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
ISDN Gateway Selection Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
MCU Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
MCU Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Add MCU Pool Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Edit MCU Pool Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
MCU Pool Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
MCU Pool Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Add MCU Pool Order Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Edit MCU Pool Order Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
MCU Selection Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
MCU Availability and Reliability Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
MCU Pool Order Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Integrations with Other Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Microsoft Active Directory® Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Microsoft Active Directory Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Active Directory Integration Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Understanding Base DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Adding Passcodes for Enterprise Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
About the System’s Directory Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Microsoft Lync 2013 Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Lync 2010 vs. Lync 2013 Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Scheduled Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Automatic Contact Creation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Lync and non-Lync Endpoint Collaboration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Considerations and Requirements for Lync 2013 Integration . . . . . . . . . . . . . . . . . . . . . 169
Lync 2010 and 2013 Client / Server Feature Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Integrate RealPresence DMA and Lync 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Diagnose Presence Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Microsoft Exchange Server Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Microsoft Exchange Server Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Exchange Server Integration Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Resource Management System Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
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Resource Management System Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Join Resource Management System Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Resource Management System Integration Procedures . . . . . . . . . . . . . . . . . . . . . . . . 181
Juniper Networks SRC Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Juniper Networks SRC Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Juniper Networks SRC Integration Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Conference Manager Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Conference Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Default Polycom conference contacts presence settings . . . . . . . . . . . . . . . . . . . . . . . . 188
Remove Contacts from Active Directory Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Two Types of Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Template Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
About Conference IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
About Cascading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Conference Templates List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Add Conference Template Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Edit Conference Template Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Select Layout Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Conference Templates Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
IVR Prompt Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Shared Number Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Add Virtual Entry Queue Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Add Direct Dial Virtual Entry Queue Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Edit Virtual Entry Queue Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Edit Direct Dial Virtual Entry Queue Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Superclustering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
About Superclustering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
RealPresence DMAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Join Supercluster Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Supercluster Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Call Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
About the Call Server Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Call Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Dial Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Test Dial Rules Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
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The Default Dial Plan and Suggestions for Modifications . . . . . . . . . . . . . . . . . . . . . . . . 241
Add Dial Rule Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Edit Dial Rule Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Preliminary/Postliminary Scripting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Script Debugging Dialog Box for Preliminaries/Postliminaries . . . . . . . . . . . . . . . . . . . . 254
Sample Preliminary and Postliminary Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Add Hunt Group Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Edit Hunt Group Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Add Alias Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Edit Alias Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Device Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Add Device Authentication Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Edit Device Authentication Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Registration Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Registration Policy Scripting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Script Debugging Dialog Box for Registration Policy Scripts . . . . . . . . . . . . . . . . . . . . . 268
Sample Registration Policy Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Prefix Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Add Simplified ISDN Gateway Dialing Prefix Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . 272
Edit Simplified ISDN Gateway Dialing Prefix Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . 273
Edit Vertical Service Code Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Embedded DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
History Retention Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Site Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
About Site Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Site Information Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Add Site Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Edit Site Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Add Subnet Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Edit Subnet Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Site Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Add Site Link Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Edit Site Link Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Site-to-Site Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Add Site-to-Site Exclusion Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Territories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Add Territory Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
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Edit Territory Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Network Clouds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Add Network Cloud Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Edit Network Cloud Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Site Topology Configuration Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
User Roles Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Adding Users Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Add User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Edit User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Authentication Required Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Select Associated Endpoints Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Conference Rooms Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Add Conference Room Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Edit Conference Room Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Add Dial-out Participant Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Edit Dial-out Participant Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Users Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Conference Rooms Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Import Enterprise Groups Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Edit Group Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Enterprise Groups Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Login Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Change Password Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
System Management and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Management and Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Administrator Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Administrative Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Auditor Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Auditor Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Provisioner Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Recommended Regular Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Regular archive of backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
General system health and capacity checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Microsoft Active Directory health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Security configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
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Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Network usage data export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
CDR export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Active Directory Integration Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Call Server Active Calls Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Call Server Registrations Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Cluster Info Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Conference History – Max Participants Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Conference Manager MCUs Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Conference Manager Usage Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Exchange Server Integration Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
License Status Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Resource Management System Integration Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Signaling Settings Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Supercluster Status Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Territory Status Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
User Login History Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Alert 1001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Alert 1002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Alert 1003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Alert 1004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Alert 1103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Alert 1105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Alert 1106 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Alert 1107 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Alert 1108 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Alert 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Alert 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Alert 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Alert 2101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Alert 2102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Alert 2104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Alert 2105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Alert 2106 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Alert 2107 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Alert 2201 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Alert 2202 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Alert 2203 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
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Alert 2401 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Alert 2402 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Alert 2601 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Alert 2602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Alert 2603 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Alert 2604 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Alert 2605 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Alert 3001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Alert 3101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Alert 3102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Alert 3103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Alert 3104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Alert 3105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Alert 3201 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Alert 3202 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Alert 3203 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Alert 3204 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Alert 3205 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Alert 3206 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Alert 3301 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Alert 3302 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Alert 3303 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Alert 3304 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Alert 3305 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Alert 3306 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Alert 3309 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Alert 3310 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Alert 3401 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Alert 3403 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Alert 3404 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Alert 3405 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Alert 3406 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Alert 3601 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Alert 3602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Alert 3603 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Alert 3604 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Alert 3605 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Alert 3606 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Alert 3801 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
Alert 3802 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360
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Alert 3803 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Alert 4001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Alert 4002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Alert 4003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Alert 4004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Alert 4005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Alert 4009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Alert 4010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Alert 4011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Alert 4012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Alert 4013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Alert 4014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Alert 4015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Alert 5001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Alert 5002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Alert 5003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Alert 6001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365
Alert 6002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Alert 6101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Alert 6102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Alert 6103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366
Alert 6104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Alert 6201 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Alert 6202 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Alert 6203 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Alert 7001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Alert 7005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Alert 7101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
System Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
System Logs Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Troubleshooting Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
I/O Stats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
SAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
NTP Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Diagnostics for your Dell Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Backing Up and Restoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Confirm Restore Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
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Backup and Restore Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Basic Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
Incompatible Software Version Supercluster Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . 386
Factors to Consider for an Incremental Supercluster Upgrade . . . . . . . . . . . . . . . . . . . . 387
Simplified Supercluster Upgrade (Complete Service Outage) . . . . . . . . . . . . . . . . . . . . 387
Complex Supercluster Upgrade (Some Service Maintained) . . . . . . . . . . . . . . . . . . . . . 390
Adding a Second Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Expanding an Unpatched System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Expanding a Patched System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Replacing a Failed Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
Shutting Down and Restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
System Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Alert History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Export History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Conference History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Export History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Associated Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Conference Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Property Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Call Detail Records (CDRs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Exporting CDR Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Call Record Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Conference Record Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Registration History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Registration History Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Active Directory Integration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Orphaned Groups and Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Orphaned Groups and Users Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Conference Room Errors Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Exporting Conference Room Errors Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Enterprise Passcode Errors Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Exporting Enterprise Passcode Errors Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Network Usage Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Exporting Network Usage Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
Polycom RealPresence DMA System SNMP Support . . . . . . . . . . . . . . . . . . . . 419
SNMP Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
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Contents
SNMP Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
SNMP Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
SNMP Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
Configure SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
Enable the SNMP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421
Add an SNMP Notification User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
Edit Notification User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
Add an SNMP Notification Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
Edit Notification Agent Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
Download MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Available SNMP MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Polycom, Inc. 14
Polycom® RealPresence DMA®7000 System Overview
This chapter provides an overview of the Polycom® Distributed Media Application™ (RealPresence DMA®)
7000 system. It includes these topics:
● Introduction to the Polycom RealPresence DMA System
● Polycom Solution Support
● Working in the Polycom RealPresence DMA System
● Open Source Software
Introduction to the Polycom RealPresence DMA System
The Polycom RealPresence DMA system is a highly reliable and scalable video collaboration infrastructure
solution based on the Polycom
system:
● The Polycom RealPresence DMA System’s Primary Functions
● The Polycom RealPresence DMA System’s Three Configurations
● System Capabilities and Constraints
● System Port Usage
®
Proxias™ application server. The following topics introduce you to the
The Polycom RealPresence DMA System’s Primary Functions
The primary functions of the Polycom RealPresence DMA system are described briefly below.
Conference Manager
The Polycom RealPresence DMA system’s Conference Manager facilitates multipoint video conferencing.
A multipoint video conference is one in which multiple endpoints are connected, with all participants able to
see and hear each other. The endpoints connect to a media server (Multipoint Control Unit, or MCU), which
processes the audio and video from each and sends the conference audio and video streams back to them.
Traditionally, such multipoint conferences had to be scheduled in advance, reserving ports on a specific
MCU, in order to ensure the availability of resources. Conference Manager makes this unnecessary.
Conference Manager uses advanced routing policies to distribute voice and video calls among multiple
MCUs, creating a single virtual resource pool. This greatly simplifies multipoint video conferencing resource
management and uses MCU resources more efficiently.
Polycom, Inc. 15
Polycom® RealPresence DMA®7000 System Overview
The Polycom RealPresence DMA system integrates with your Microsoft® Active Directory®, automating the
task of provisioning users with virtual meeting rooms (VMRs), which are available for use at any time for
multipoint video conferencing. Combined with its advanced resource management, this makes
reservationless (ad hoc) video conferencing on a large scale feasible and efficient, reducing or eliminating
the need for conference scheduling.
The Polycom RealPresence DMA system’s ability to handle multiple MCUs as a single resource pool makes
multipoint conferencing services highly scalable. You can add MCUs on the fly without impacting end users
and without requiring re-provisioning. The RealPresence DMA system can span a conference across two
or more MCUs (called cascading), enabling the conference to contain more participants than any single
MCU can accommodate.
The Conference Manager continually monitors the resources used and available on each MCU and
intelligently distributes conferences among them. If an MCU fails, loses its connection to the system, or is
taken out of service, the Polycom RealPresence DMA system distributes new conferences to the remaining
MCUs. Every conference on the failed MCU is restarted on another MCU (provided there is space
available). The consequences for existing calls in those conferences depend on whether they’re H.323 or
SIP:
● H.323 participants are not automatically reconnected to the conference. In order to rejoin the
conference, dial-in participants simply need to redial the same number they used for their initial
dial-in. Dial-out participants will need to be dialed out to again; the RealPresence DMA system
doesn’t automatically redial out to them.
● SIP participants are automatically reconnected to the conference on the new MCU. This includes
both dial-in and dial-out SIP participants. No new dial-out is needed because the RealPresence DMA
system maintains the SIP call leg to the participant and only has to re-establish the SIP call leg from
the RealPresence DMA system to the MCU.
Call Server
The Polycom RealPresence DMA system’s Call Server provides the following functionality:
● H.323 gatekeeper
● SIP registrar and proxy server
● H.323 <—> SIP transition gateway
● Dial plan and prefix services
● Device authentication
● Bandwidth management
The Call Server can also be integrated with a Juniper Networks Service Resource Controller (SRC) to
provide bandwidth and QoS assurance services.
RealPresence® Platform API
The Polycom RealPresence DMA system optionally allows an API client application, developed by you or a
third party, to access the Polycom RealPresence
API access is licensed separately. It provides programmatic access to the Polycom RealPresence DMA
system for the following:
● Provisioning
● Conference control and monitoring
● Call control and dial-out
®
Platform Application Programming Interface (API). This
Polycom, Inc. 16
Polycom® RealPresence DMA®7000 System Overview
● Billing and usage data retrieval
● Resource availability queries
The API uses XML encoding over HTTPS transport and adheres to a Representational State Transfer
(REST) architecture.
To browse the RealPresence Platform API reference documentation, in your web browser’s address field,
type in the following URL (replacing <dma_hostname> with the hostname or IP address of your
RealPresence DMA system):
http://<dma_hostname>/api/rest/documentation
Note: Asynchronous API communication
The API communicates asynchronously. Clients subscribing to event notifications via the API must be
prepared to receive notifications out of order.
A Polycom RealPresence Resource Manager system can integrate with the RealPresence DMA system via
the API. No separate license is needed in order for the RealPresence Resource Manager system to use the
API. It provides the full programmatic access to the RealPresence DMA system described above and
enables users of the RealPresence Resource Manager scheduling interface to:
● Schedule conferences using the RealPresence DMA system’s MCU resources.
● Set up Anytime conferences. Anytime conferences are referred to as preset dial-out conferences in
the RealPresence DMA system (see Edit Conference Room Dialog Box on page 317)
Note: Integration with a Resource Management System
Integrating the Polycom RealPresence Resource Manager system with the RealPresence DMA
system via the API is separate and distinct from integrating the RealPresence DMA system with a
Polycom CMA or RealPresence Resource Manager system.
• The former enables RealPresence Resource Manager users to obtain information from and use
functionality of the RealPresence DMA system that would otherwise be accessible only in the
RealPresence DMA system’s management interface.
• The latter enables the RealPresence DMA system to retrieve site topology and user-to-device
associations from the CMA or RealPresence Resource Manager system.
For convenience, however, when you integrate your RealPresence Resource Manager system to the
RealPresence DMA system, the RealPresence DMA system automatically integrates itself back to the
RealPresence Resource Manager system so that the RealPresence DMA system will have the site
topology and user-to-device information that the RealPresence Resource Manager system expects it
to have.
SVC Conferencing Support
This version of the Polycom RealPresence DMA system supports the Annex G extension of the H.264
standard, known as H.264 Scalable Video Coding (SVC), for both point-to-point and multipoint (VMR) calls.
SVC is sometimes referred to as layered media because the video streams consist of a base layer that
encodes the lowest available quality representation plus one or more enhancement layers that each provide
an additional quality improvement. SVC supports three dimensions of scalability: temporal (frames per
second), spatial (resolution and aspect ratio), and quality (signal-to-noise ratio).
The video stream to a device can be tailored to fit the bandwidth available and device capabilities by
adjusting the number of enhancement layers sent to the device.
Polycom, Inc. 17
Polycom® RealPresence DMA®7000 System Overview
For multipoint conferencing, the MCU doesn't have to do processing-intensive mixing and transcoding to
optimize the experience for each device. Instead, it simply passes the video stream from each device to
each device, including the enhancement layers that provide the best quality the device can support.
Polycom’s SVC solution focuses on the temporal and spatial dimensions. It offers a number of advantages
over standard AVC conferencing, including:
● Improved video quality at lower bandwidths
● Improved audio and video error resiliency (good audio quality with more than 50% packet loss, good
video quality with more than 25% packet loss)
● Lower end-to-end latency (typically less than half that of AVC)
● More efficient use of bandwidth
● Lower infrastructure cost and operational expenses
● Easier to provision, control, and monitor
● Better security (end-to-end encryption)
Polycom’s SVC solution is supported by the Polycom RealPresence Platform and Environments, including
the latest generation of Polycom MCUs and RealPresence room, personal, desktop, and mobile endpoints.
Existing RMX MCUs with MPMx cards can be made SVC-capable with a software upgrade, and doing so
triples their HD multipoint conferencing capacity.
RealPresence Collaboration Server 800s MCUs support mixed-mode (SVC+AVC) conferences. Both SVC
and AVC endpoints can join the conference, and each gets the appropriate experience: SVC endpoints get
SVC mode and get a video stream for each AVC participant; AVC endpoints get a single Continuous
Presence (CP) video stream of the participants (both AVC and SVC) supplied by the MCU.
When the Polycom RealPresence DMA system selects an MCU that doesn’t support SVC for a conference
configured for mixed mode, it starts the conference as an AVC-only conference (all SVC-capable endpoints
also support AVC). But if the MCU supports SVC but not mixed mode (RMX 7.8), the conference fails to
start.
Refer to your RealPresence Collaboration Server or RMX documentation for important information about
the MCU’s implementation of SVC conferencing and its configuration, limitations, and constraints.
See also:
Introduction to the Polycom RealPresence DMA System on page 15
The Polycom RealPresence DMA System’s Three Configurations
Depending on your organization’s needs, you can deploy the Polycom RealPresence DMA system in one
of the following three configurations.
Two-server Cluster Configuration
The Polycom RealPresence DMA system is designed to be deployed as a pair of co-located redundant
servers that share the same virtual IP address(es). The two-server cluster configuration of the Polycom
RealPresence DMA system has no single point of failure within the system that could cause the service to
become unavailable.
The two servers communicate over the private network connecting them. To determine which one should
host the public virtual IP address, each server uses three criteria:
● Ability to ping its own public physical address
Polycom, Inc. 18
Polycom® RealPresence DMA®7000 System Overview
● Ability to ping the other server’s public physical address
● Ability to ping the default gateway
In the event of a tie, the server already hosting the public virtual address wins.
Failover to the backup server takes about five seconds in the event of a graceful shutdown and about twenty
seconds in the event of a power loss or other failure. In the event of a single server failure, two things
happen:
● All calls that are being routed through the failed server are terminated (including SIP calls, VMR calls,
and routed mode H.323 calls). These users simply need to redial the same number, and they’re
placed back into conference or reconnected to the point-to-point call they were in. The standby server
takes over the virtual signaling address, so existing registrations and new calls are unaffected.
● Direct mode H.323 point-to-point calls are not dropped, but the bandwidth management system loses
track of them. This could result in overuse of the available network bandwidth.
● If the failed server is the active web host for the system management interface, the active user
interface sessions end, the web host address automatically migrates to the remaining server, and it
becomes the active web host. Administrative users can then log back into the system at the same
URL. The system can always be administered via the same address, regardless of which server is
the web host.
The internal databases within each Polycom RealPresence DMA system server are fully replicated to the
other server in the cluster. If a catastrophic failure of one of the database engines occurs, the system
automatically switches itself over to use the database on the other server.
Single-server Configuration
The Polycom RealPresence DMA system is also available in a single-server configuration. This
configuration offers all the advantages of the Polycom RealPresence DMA system except the redundancy
and fault tolerance at a lower price. It can be upgraded to a two-server cluster at any time.
This manual generally assumes a redundant two-server cluster. Where there are significant differences
between the two configurations, those are spelled out.
Superclustering
To provide geographic redundancy and better network traffic management, up to five geographically
distributed Polycom RealPresence DMA system clusters (two-server or single-server) can be integrated into
a supercluster. All five clusters can be Call Servers (function as gatekeeper, SIP proxy, SIP registrar, and
gateway). Up to three can be designated as Conference Managers (manage an MCU resource pool to host
conference rooms).
The superclustered Polycom RealPresence DMA systems can be centrally administered and share a
common data store. Each cluster maintains a local copy of the data store, and changes are replicated to all
the clusters. Most system configuration is supercluster-wide. The exceptions are cluster-specific or
server-specific items like network settings and time settings.
Polycom, Inc. 19
Polycom® RealPresence DMA®7000 System Overview
Note: Clusters vs. Superclusters
Technically, a standalone Polycom RealPresence DMA system (two-server or single-server) is a
supercluster that contains one cluster. All the system configuration and other data that’s shared
across a supercluster is kept in the same data store. At any time, another Polycom RealPresence
DMA system can be integrated with it to create a two-cluster supercluster that shares its data store.
It’s important to understand the difference between two co-located servers forming a single
RealPresence DMA system (cluster) and two geographically distributed RealPresence DMA clusters
(single-server or two-server) joined into a supercluster.
A single two-server RealPresence DMA system (cluster) has the following characteristics:
• A single shared virtual IP address and FQDN, which switches from one server to the other when
necessary to provide local redundancy and fault tolerance.
• A single management interface and set of local settings.
• Ability to manage a single territory, with no territory management backup.
• A single set of Call Server and Conference Manager responsibilities.
A supercluster consisting of two RealPresence DMA clusters (single-server or two-server) has the
following characteristics:
• Separate IP addresses and FQDNs for each cluster.
• Separate management interfaces and sets of local settings for each cluster.
• Ability for each cluster to manage its own territory, with another cluster able to serve as backup for
that territory.
Different Call Server and Conference Manager responsibilities for each territory and thus each cluster.
System Capabilities and Constraints
The following capabilities and constraints apply to the entire supercluster:
● Number of sites: 500
● Number of subnets: 5000
● Number of clusters in a supercluster: 5 (not counting an integrated Polycom RealPresence Resource
Manager or CMA system)
● Number of MCUs enabled for conference rooms: 64
● Number of territories enabled for conference rooms (Conference Manager enabled): 3
● Number of concurrent VMR calls: 1200 per cluster (Conference Manager), up to 3600 total
● Number of concurrent SIP<->H.323 gateway calls: 500
● Size of Active Directory supported: 1,000,000 users and 1,000,000 groups (up to 10,000 groups may
be imported)
The following capabilities and constraints apply to each cluster in the supercluster:
● Number of registrations: 15000
● Number of contacts registered to a Microsoft Lync 2013 server: 25,000
● Number of concurrent H.323 calls: 5000
● Number of concurrent SIP calls: 5000
● Total number of concurrent calls: 5000
● Number of network usage data points retained: 8,000,000
Polycom, Inc. 20
Polycom® RealPresence DMA®7000 System Overview
● Number of IRQ messages sent per second: 100
● Number of history records retained per cluster:
500,000 registration history
2,000,000 registration signaling history
500,000 call history
12,500,000 call signaling history
200,000 conference history
10,000 CDR export history
System Port Usage
The table below lists the inbound ports that may be open on the Polycom RealPresence DMA system,
depending on signaling and security settings, integrations, and system configuration.
Port Protocol Description
22 TCP SSH. Only available if Linux console access is enabled (see Security
Settings on page 50).
53 TCP/UDP DNS. Only available if the embedded DNS server is enabled (see
Embedded DNS on page 274).
80 TCP HTTP. Redirects to 443 (HTTP access is not allowed). Disabled in
maximum security mode.
123 UDP NTP. Only available if an NTP server is specified (see Time Settings on
page 69).
161 UDP SNMP. Default port; can be changed or disabled (see Configure SNMP on
page 420).
443 TCP HTTPS. Redirects to 8443.
1718 UDP H.323 RAS. Default port; can be changed (see Signaling Settings on
page 72).
1719 UDP H.323 RAS. Default port; can be changed (see Signaling Settings on
page 72).
1720 TCP H.323 H.225 signaling. Default port; can be changed (see Signaling
Settings on page 72).
4449 TCP LDAP. OpenDJ replication (superclustering).
5060 TCP/UDP Unencrypted SIP. Default port; can be changed or disabled (see Signaling
Settings on page 72).
5061 TCP SIP TLS. Default port; can be changed (see Signaling Settings on
page 72).
8080 TCP HTTP. Redirects to 443 (HTTP access is not allowed). Disabled in
maximum security mode.
8443 TCP HTTPS. Management interface access.
Polycom, Inc. 21
Polycom® RealPresence DMA®7000 System Overview
Port Protocol Description
8444 TCP HTTPS. Supercluster communication.
8989 TCP LDAP. OpenDJ replication (superclustering).
9090 TCP HTTPS. Upgrade status monitoring (only while upgrade process is
running).
36000-61000 TCP Ephemeral port range.
The table below lists the remote ports to which the Polycom RealPresence DMA system may connect,
depending on signaling and security settings, integrations, and system configuration.
Port Protocol Description
80 TCP HTTP. MCUs, Exchange Web Services (calendaring). Only used if
unencrypted connections are enabled (see Security Settings on page 50).
162 TCP/UDP SNMP notifications (Traps or Informs). Only used if SNMP is enabled and
configured to send notifications (see Configure SNMP on page 420).
389 TCP LDAP. Active Directory integration.
443 TCP HTTPS. MCUs, Exchange Web Services (calendaring).
1718 UDP H.323 RAS. Default port; can be changed (see Signaling Settings on
page 72).
1719 UDP H.323 RAS. Default port; can be changed (see Signaling Settings on
page 72).
1720 TCP H.323 H.225 signaling. Default port; can be changed (see Signaling
Settings on page 72).
3268 TCP Global Catalog. Active Directory integration.
3269 TCP Secure Global Catalog. Active Directory integration.
4449 TCP OpenDJ replication (superclustering).
5060 TCP/UDP Unencrypted SIP. Default port; can be changed or disabled (see Signaling
Settings on page 72).
5061 TCP SIP TLS. Default port; can be changed (see Signaling Settings on
page 72).
8443 TCP HTTPS. Management interface access.
8443 TCP HTTPS. Hourly transmission of system usage data to the address
customerusagedatacollection.polycom.com. This data is only sent if the
Automatically Send Usage Data feature is enabled (see Automatically
Send Usage Data on page 85).
8444 TCP Supercluster communication.
Polycom, Inc. 22
Polycom® RealPresence DMA®7000 System Overview
Port Protocol Description
8989 TCP OpenDJ replication (superclustering).
36000-61000 TCP Ephemeral port range.
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for Polycom solution components only.
Additional services for supported third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services and its certified Partners. These additional
services will help customers successfully design, deploy, optimize, and manage Polycom visual
communications within their UC environments.
Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook
and Microsoft Office Communications Server or Lync Server 2010 integrations. For more information,
please visit www.polycom.com/services/professional_services/ or contact your local Polycom
representative.
Working in the Polycom RealPresence DMA System
This section includes some general information you should know when working in the Polycom
RealPresence DMA system.
Accessing the Polycom RealPresence DMA System
The Polycom RealPresence DMA system’s management interface is accessed by pointing a compatible
browser equipped with Adobe® Flash® Player to the system’s host name or IP address (a two-server cluster
or an IPv6-only single-server cluster has a virtual host name and IP address, and we strongly recommend
always using the virtual address). Minimum requirements:
● Microsoft Internet Explorer® 7 or newer, or Mozilla Firefox® 3 or newer, or Google Chrome 11 or
newer
● Adobe Flash Player 9.0.124 or newer
● 1280x1024 minimum display resolution (1680x1050 or greater recommended)
Note: Adobe Flash Player considerations
The Polycom RealPresence DMA system’s Flex-based management interface requires Adobe Flash
Player. For stability and security reasons, we recommend always using the latest version of Flash
Player.
Even so, be aware that your browser’s Flash plugin may hang or crash from time to time. Your
browser should alert you when this happens and enable you to reload the plugin. In some cases, you
may need to close and restart your browser.
In the Google Chrome browser, use the Adobe Flash plugin, not the built-in Flash support.
Polycom, Inc. 23
Polycom® RealPresence DMA®7000 System Overview
Field Input Requirements
While every effort was made to internationalize the Polycom RealPresence DMA system, not all system
fields accept Unicode entries. If you work in a language other than English, be aware that some fields accept
only ASCII characters.
Settings Dialog Box
The Settings dialog box opens when you click the button to the right of the menus. It displays your
user name and the address of the RealPresence DMA server you’re logged into.
The Settings dialog box lets you change:
● The maximum number of columns in the Dashboard. Note that this is a maximum, not a fixed value.
The panes have a minimum width, and they arrange themselves to best fit your browser window.
Depending on the size of your browser window, there may be fewer columns than the maximum you
select. For instance, at the minimum supported display resolution of 1280x1024, only two columns
can be displayed.
● The text size used in the system interface. Note that larger text sizes will affect how much you can
see in a given window or screen size and may require frequent scrolling.
Polycom RealPresence DMA System User Roles and Their Access Privileges
The Polycom RealPresence DMA system has three system user roles (see User Roles Overview on
page 301) that provide access to the management and operations interface and, if available, the separately
licensed RealPresence Platform Application Programming Interface (API). The functions you can perform
and parts of the interface you can access depend on your user role or roles, as shown in the following table.
For information on access privileges to API resources, see the RealPresence DMA system API reference
documentation included with your system at the following URL:
https://<IP_address_or_hostname_of_system>:8443/api/rest/documentation
Menu/Icon Admin Provisioner Auditor
Home. Returns to the Dashboard. • • •
Network >
Active Calls • •
Endpoints • •
RealPresence DMAs
1
• •
Polycom, Inc. 24
Polycom® RealPresence DMA®7000 System Overview
Menu/Icon Admin Provisioner Auditor
MCU > MCUs1
MCU > MCU Pools
1
MCU > MCU Pool Orders
Site Statistics
Site Link Statistics
Site Topology > Sites
1
1
1
Site Topology > Site Links
Site Topology > Site-to-Site Exclusions
Site Topology > Network Clouds
Site Topology > Territories
1
External Gatekeeper
External SIP Peer
External H.323 SBC
1
1
User >
Users 2
• •
• •
1
• •
• •
• •
• •
1
1
1
1
• •
• •
• •
• •
• •
• •
• •
• •
Groups •
Login Sessions1
• •
Change Password • • •
Reports >
Alert History • • •
Call History • • •
Conference History • • •
Registration History • • •
Network Usage • •
Microsoft Active Directory Integration
3
Enterprise Passcode Errors
3
•
•
Orphaned Groups and Users • •
Conference Room Errors
3
•
Polycom, Inc. 25
Polycom® RealPresence DMA®7000 System Overview
Menu/Icon Admin Provisioner Auditor
Maintenance
System Log Files
4
Troubleshooting Utilities > Ping, Traceroute, Top, I/O
• •
•
Stats, SAR, NTP Status
Shutdown and Restart •
Software Upgrade •
Backup and Restore •
Admin > Conference Manager >
Conference Settings •
Conference Templates •
IVR Prompt Sets •
Shared Number Dialing •
Admin > Call Server >
Call Server Settings •
Domains •
Dial Rules •
Hunt Groups • •
Registration Policy •
Device Authentication •
Prefix Service
1
• •
Embedded DNS •
History Retention Settings • •
Admin > Integrations >
Microsoft Active Directory •
Microsoft Exchange Server •
Resource Management System •
Juniper Networks SRC •
Polycom, Inc. 26
Polycom® RealPresence DMA®7000 System Overview
Menu/Icon Admin Provisioner Auditor
Admin > Login Policy Settings >
Local Password •
Session •
Local User Account •
Banner •
Access Policy Settings •
Admin > Local Cluster >
Network Settings •
Signaling Settings •
Time Settings •
Licenses •
Logging Settings • •
SNMP Settings •
Security Settings •
Certificates •
Help >
About RealPresence DMA 7000 • • •
Help Contents • • •
Settings. Displays Settings dialog box. • • •
Log Out. Logs you out of the Polycom RealPresence DMA
system.
Help. Opens the online help topic for the page you’re
viewing.
• • •
• • •
1. Provisioners have view-only access.
2. Must be an enterprise user to see enterprise users. Provisioners can’t add or remove roles or endpoints,
and can’t edit user accounts with explicitly assigned roles (Administrator, Provisioner, or Auditor), but can
manage their conference rooms.
3. Must be an enterprise user to view this report.
4. Administrators can’t delete log archives.
Polycom, Inc. 27
Polycom® RealPresence DMA®7000 System Overview
Open Source Software
License Information
Refer to the Polycom RealPresence DMA 7000 System Offer of Open Source Software for a list of the open
source software packages used in the Polycom RealPresence DMA system, the applicable license for each,
and the internet address where you can find it. To obtain the source code for any of these packages, email
your request to Open.Source@Polycom.com.
Modifying Open Source Code
The Polycom RealPresence DMA system software is not combined with or otherwise linked to any open
source libraries, but the CentOS software is. The LGPL v2.1 license allows you to modify the LGPL code
included with CentOS, recompile the modified code, and re-link it with the CentOS code. Note that although
you’re free to modify the included LGPL modules in any way you wish, we cannot be responsible if the
changes you make impair the system.
To replace an LGPL library with your modified version
1 Obtain the source code for the module you want to modify.
2 Modify the source code and compile it.
3 Go to Admin > Local Cluster > Security Settings, select Allow Linux console access, and click
Update.
4 Contact Polycom Global Services for the root password for the Polycom RealPresence DMA server.
5 Use ssh to log into the server as root.
6 Upload the modified software via wget or scp.
7 Find the module you’re replacing and install the new version to that location.
8 Reboot the system.
Polycom, Inc. 28
Polycom® RealPresence DMA® System Initial Configuration Summary
This chapter describes the configuration tasks required to complete your implementation of a new Polycom®
RealPresence
configuration are complete.
This chapter assumes you’ve completed the server configuration procedure in the Getting Started Guide
(available at support.polycom.com), logged into the Polycom RealPresence DMA system’s management
interface, and verified that the Supercluster Status pane of the Dashboard shows (for a two-server
configuration) two servers in the cluster, with healthy enterprise and private network status for both.
Initial configuration includes the following topics:
®
Distributed Media Application™ (DMA®) 7000 system once installation and initial network
System configuration
● Add Required DNS Records for the Polycom RealPresence DMA System
● License the Polycom RealPresence DMA System
● Set Up Signaling
● Configure the Call Server and Optionally Create a Supercluster
● Set Up Security
● Set Up MCUs
● Connect to Microsoft Active Directory
● Set Up Conference Templates
®
Confirming configuration
● Test the System
Each topic describes the task, provides background and overview information for it, and where appropriate,
links to specific step-by-step procedures to follow in order to complete the task.
Note: Optional Configuration Tasks
These topics outline the configuration tasks that are generally required. You may wish to complete
other optional configuration tasks, including:
• Enable cascading of conferences (see About Cascading on page 193).
• Configure calendaring service (see Microsoft Exchange Server Integration on page 175).
Integrate with a Juniper Networks SRC Series Session and Resource Control module to provide
bandwidth assurance services (see Juniper Networks SRC Integration on page 183).
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Polycom® RealPresence DMA® System Initial Configuration Summary
Add Required DNS Records for the Polycom RealPresence DMA System
Note: Consult an Expert
If you’re not familiar with DNS administration, the creation of various kinds of DNS resource records
(A/AAAA,NAPTR, NS, and SRV), your enterprise’s DNS implementation, and tuning for load
balancing (if needed), please consult with someone who is.
Your Polycom RealPresence DMA system must be accessible by its host name(s), not just its IP
address(es), so you (or your DNS administrator) must create A (address) resource records (RRs) for IPv4
and/or AAAA records for IPv6 on your DNS server(s).
A/AAAA records that map each physical host name to the corresponding physical IP address and each
virtual host name to the corresponding virtual IP address are mandatory.
Note: Fully Qualified Domain Names
Depending on local DNS configuration, a host name could be the Polycom RealPresence DMA
system’s fully qualified domain name (FQDN) or a shorter name that DNS can resolve.
For some features, such as Microsoft Exchange Server integration, it’s imperative that the FQDN can
be resolved in DNS, especially by the Exchange server.
The DNS server(s) should also have entries for your Microsoft
the DNS server) and any external gatekeepers or SIP peers.
You may need to create additional DNS records as described below.
®
Active Directory® server (if different from
Additional DNS Records for SIP Proxy
To support the use of your Polycom RealPresence DMA system as a SIP proxy server and ease future
network administrative burdens, create the following DNS records (for each cluster in a supercluster, if
applicable):
● Optionally, NAPTR records that describe the transport protocols supported by the SIP proxies at a
domain and identify the preferred protocol. Configure these statically to match the system’s SIP
transport protocol configuration.
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