Polycom 3725-74600-004 User Manual

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Polycom Document Title 1

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Polycom® RealPresence® Collaboration Server,

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Version 8.2 | October 2013 | 3725-74600-004

Virtual Edition Administrator’s Guide

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Trademark Information

POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom®, Inc.

This software has not achieved UC APL certification.

This document provides the latest information for security-conscious users running Version 8.1 software. The information in this document is not intended to imply that DoD or DISA certifies Polycom RealPresence Collaboration Server systems.

End User License Agreement

Use of this software constitutes acceptance of the terms and conditions of the Polycom® RealPresence® Collaboration Server 800s, Virtual Edition system end-user license agreements (EULA).

The EULA for your version is available on the Polycom Support page for the Polycom® RealPresence® Collaboration Server 800s, Virtual Edition system.

Polycom®, Inc. 6001 America Center Drive San Jose CA 95002 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom®, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom®, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom®, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Table of Contents

RealPresence Collaboration Server Virtual Edition Overview . . . . . . . . . . . 1-1

About the RealPresence Collaboration Server Virtual Edition Administrator’s

Guide ........................................................................................................................................1-1

Who Should Read This Guide? ....................................................................................1-2

Prerequisites ............................................................................................................ 1-2

How This Guide is Organized ......................................................................................1-2

About the Polycom® RealPresence Collaboration ServerVirtual Edition System .................1-3

IP Networks .............................................................................................................1-4

Workstation Requirements ................................................................................................... 1-4

Conference Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Conferencing Modes ..............................................................................................................2-1

CP Transcoding - AVC-based Conferencing ...................................................... 2-1

Media Relay - SVC Conferencing .........................................................................2-2

Mixed CP and SVC Conferencing ........................................................................2-2

Conferencing Capabilities in the Various Conferencing Modes .............................2-2

AVC Conferencing - Video Session Types .........................................................................2-4

Continuous Presence (CP) Conferencing ....................................................................2-4

Video Protocol Support in CP Conferences ........................................................2-5

AVC Conferencing Parameters ....................................................................................2-6

Basic Conferencing Parameters ............................................................................2-6

Supplemental Conferencing Features .................................................................2-7

Default Profile Settings in CP Conferencing Mode ................................................... 2-8

SVC-based Conferencing ......................................................................................................2-9

Guidelines ...................................................................................................................... 2-10

MCU Supported Resolutions for SVC Conferencing ......................................2-12

Default Profile Settings in SVC Only Conferencing Mode ..................................... 2-12

Mixed CP and SVC Conferencing ...................................................................................... 2-13

Default Profile Settings in a Mixed CP and SVC Conferencing Mode .................2-14

Resource Capacities for Mixed CP and SVC Conferences .....................................2-16

Viewing Profiles ...................................................................................................................2-18

Profiles Toolbar .............................................................................................................2-19

Modifying an Existing Profile .............................................................................................2-19

Deleting a Conference Profile .............................................................................................2-19

Defining New Profiles .........................................................................................................2-20

Defining AVC CP Conferencing Profiles ..................................................................2-21

Defining SVC Conferencing Profiles ......................................................................... 2-45

Defining Mixed CP and SVC Conferencing Profiles ...............................................2-54

CP Conferencing Additional Information ........................................................................ 2-54

Site Names Definition .................................................................................................. 2-55

Guidelines .............................................................................................................. 2-55

Site Names Display Position ............................................................................... 2-56

Message Overlay for Text Messaging ........................................................................ 2-58

Guidelines .............................................................................................................. 2-58

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Exporting and Importing Conference Profiles .................................................................2-59

Guidelines ......................................................................................................................2-59

Exporting Conference Profiles ....................................................................................2-59

Exporting All Conference Profiles from an MCU ............................................2-59

Exporting Selected Conference Profiles .............................................................2-60

Importing Conference Profiles ....................................................................................2-61

Additional Conferencing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Content Sharing ......................................................................................................................3-1

H.239 Protocol .................................................................................................................3-1

SIP BFCP Content Capabilities .....................................................................................3-2

Guidelines ................................................................................................................3-2

Defining Content Sharing Parameters for a Conference ...........................................3-3

Content Sharing Parameters in Content Highest Common (Content Video

Switching) Mode .............................................................................................................3-6

Content Settings ......................................................................................................3-7

Content Protocols ....................................................................................................3-8

Selecting a Customized Content Rate in AVC CP Conferences .....................3-13

Exclusive Content Mode ..............................................................................................3-15

Guidelines .............................................................................................................3-15

Stopping a Content Session .........................................................................................3-17

Content Broadcast Control ..........................................................................................3-17

Giving and Cancelling Token Ownership (AVC Participants) ......................3-18

Managing Noisy Content Connections .....................................................................3-19

Content Display Flags ..........................................................................................3-19

Forcing Other Content Capabilities ...........................................................................3-19

Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients .........3-20

Video Preview (AVC Only Participants) ...........................................................................3-20

Video Preview Guidelines ...........................................................................................3-20

Workstation Requirements ..........................................................................................3-21

Testing your Workstation ....................................................................................3-21

Previewing the Participant Video ..............................................................................3-22

Auto Scan and Customized Polling in Video Layout (CP Only) ...................................3-23

Guidelines ......................................................................................................................3-23

Enabling Auto Scan and Customized Polling (CP Only) ........................................3-24

Auto Scan ...............................................................................................................3-24

Customized Polling ..............................................................................................3-24

Media Encryption .................................................................................................................3-26

Media Encryption Guidelines .....................................................................................3-26

Mixing Encrypted and Non-encrypted Endpoints in one Conference .........3-27

Direct Connection to the Conference .................................................................3-28

Connection to the Entry Queue ..........................................................................3-29

Moving from the Entry Queue to Conferences or Between Conferences .....3-29

Recording Link Encryption .................................................................................3-30

Encryption Flag Settings ..............................................................................................3-31

Enabling Encryption in the Profile .............................................................................3-32

Enabling Encryption at the Participant Level ...........................................................3-32

Monitoring the Encryption Status ..............................................................................3-33

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Packet Loss Compensation (LPR and DBA) AVC CP Conferences ..............................3-34

Packet Loss ....................................................................................................................3-34

Causes of Packet Loss .......................................................................................... 3-35

Effects of Packet Loss on Conferences ...............................................................3-35

Lost Packet Recovery ...................................................................................................3-35

Lost Packet Recovery Guidelines .......................................................................3-35

Enabling Lost Packet Recovery ..........................................................................3-35

Monitoring Lost Packet Recovery ..............................................................................3-36

Lecture Mode (AVC CP Only) ............................................................................................3-38

Enabling Lecture Mode ............................................................................................... 3-38

Selecting the Conference Lecturer ...................................................................... 3-38

Enabling the Automatic Switching .................................................................... 3-40

Lecture Mode Monitoring ...........................................................................................3-40

Restricting Content Broadcast to Lecturer ................................................................3-42

Muting Participants Except the Lecturer (AVC CP Only) ......................................3-43

Guidelines .............................................................................................................. 3-43

Enabling the Mute Participants Except Lecturer Option ................................3-44

Audio Algorithm Support ...................................................................................................3-45

Guidelines ...................................................................................................................... 3-45

SIP Encryption ...................................................................................................... 3-45

Mono .......................................................................................................................3-45

Stereo ......................................................................................................................3-46

Monitoring Participant Audio Properties ................................................................. 3-47

Permanent Conference ........................................................................................................ 3-49

Guidelines ...................................................................................................................... 3-49

Enabling a Permanent Conference .............................................................................3-49

Video Protocols and Resolution Configuration for CP Conferencing . . . . . 4-1

Video Resolutions in AVC-based CP Conferencing ......................................................... 4-1

Video Display with CIF, SD and HD Video Connections ................................4-1

H.264 High Profile Support in CP Conferences ......................................................... 4-2

Guidelines ................................................................................................................ 4-2

CP Conferencing with H.263 4CIF ...............................................................................4-2

H.263 4CIF Guidelines ........................................................................................... 4-3

The CP Resolution Decision Matrix .....................................................................................4-3

H.264 Base Profile and High Profile Comparison ..................................................... 4-4

Default Minimum Threshold Line Rates and Resource Usage Summary ............. 4-6

Resolution Configuration for CP Conferences ...................................................................4-8

Modifying the Resolution Configuration ...................................................................4-8

Resolution Configuration - Basic ..........................................................................4-9

Resolution Configuration - Detailed ..................................................................4-10

Flag Settings ..................................................................................................................4-12

Setting the Maximum CP Resolution for Conferencing ................................ 4-12

Minimum Frame Rate Threshold for SD Resolution ....................................... 4-12

Additional Video Resolutions ............................................................................................4-13

Additional Intermediate Video Resolutions .............................................................4-13

Microsoft RTV Video Protocol Support in CP Conferences ...........................................4-13

Guidelines .............................................................................................................. 4-13

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Participant Settings .......................................................................................................4-15

Monitoring RTV ............................................................................................................4-16

Controlling Resource Allocations for Lync Clients Using RTV Video

Protocol ...........................................................................................................................4-16

Threshold HD Flag Settings using the RTV Video Protocol ..........................4-18

Cascading Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Video Layout in Cascading conferences (CP and mixed CP and SVC) ..................5-1

Guidelines ................................................................................................................5-2

Flags controlling Cascade Layouts .......................................................................5-2

Basic Cascading .......................................................................................................................5-3

Basic Cascading using IP Cascaded Link ....................................................................5-3

Dialing Directly to a Conference ..........................................................................5-3

Automatic Identification of the Cascading Link ................................................5-4

Meeting Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Meeting Rooms List ................................................................................................................6-2

Meeting Room Toolbar & Right-click Menu ...............................................................6-4

Creating a New Meeting Room ............................................................................................6-4

Entry Queues, Ad Hoc Conferences and SIP Factories . . . . . . . . . . . . . . . . .7-1

Entry Queues ...........................................................................................................................7-1

Defining a New Entry Queue ........................................................................................7-3

Listing Entry Queues ......................................................................................................7-6

Modifying the EQ Properties ........................................................................................7-6

Transit Entry Queue .......................................................................................................7-6

Setting a Transit Entry Queue ...............................................................................7-6

SIP Factories .............................................................................................................................7-8

Creating SIP Factories ....................................................................................................7-8

SIP Registration & Presence for Entry Queues and SIP Factories .................................7-10

Guidelines ..............................................................................................................7-10

Monitoring Registration Status ...................................................................................7-10

Ad Hoc Conferencing ...........................................................................................................7-11

Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1

Viewing the Address Book ....................................................................................................8-2

Displaying and Hiding the Group Members in the Navigation Pane ....................8-3

Participants List Pane Information ...............................................................................8-3

Displaying and Hiding the Address Book ..................................................................8-4

Adding Participants from the Address Book to Conferences ..........................................8-4

Adding Individual Participants from the Address Book to Conferences ..............8-4

Adding a Group from the Address Book to Conferences .........................................8-5

Participant Groups ..................................................................................................................8-6

Managing Groups in the Address Book ......................................................................8-6

Managing the Address Book .................................................................................................8-7

Guidelines ........................................................................................................................8-7

Adding a Participant to the Address Book .................................................................8-7

Adding a New participant to the Address Book Directly ........................................8-8

Substituting E.164 Number in Dial String .........................................................8-13

Adding a Participant from an Ongoing Conference to the Address Book ...........8-14

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Modifying Participants in the Address Book ........................................................... 8-15

Deleting Participants from the Address Book ..........................................................8-15

Copying or Moving a Participant ..............................................................................8-16

Searching the Address Book .......................................................................................8-17

Filtering the Address Book ......................................................................................... 8-18

Filtering Address Book Data Using a Predefined Pattern ..............................8-18

Filtering Address Book Data Using a Custom Pattern ...................................8-19

Clearing the Filter .................................................................................................8-20

Obtaining the Display Name from the Address Book ....................................................8-21

Guidelines ...................................................................................................................... 8-21

Enabling and Disabling the Obtain Display Name from Address Book

Feature ............................................................................................................................8-21

Importing and Exporting Address Books .........................................................................8-22

Exporting an Address Book ........................................................................................ 8-22

Importing an Address Book ........................................................................................ 8-22

Integrating the Global Address Book (GAB) of Polycom RealPresence Resource

Manager (XMA) or Polycom CMA™ with the Collaboration Server ........................... 8-23

Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Operator Conferences ............................................................................................................9-1

Defining the Components Enabling Operator Assistance .......................................9-3

Defining a Conference IVR Service with Operator Assistance Options ......... 9-3

Defining an Entry Queue IVR Service with Operator Assistance Options .... 9-5

Defining a Conference Profile for an Operator Conference .............................9-6

Starting an Ongoing Operator Conference .........................................................9-8

Saving an Operator Conference to a Template ................................................ 9-10

Starting an Operator Conference from a Template .........................................9-11

Monitoring Operator Conferences and Participants Requiring Assistance ........9-12

Requesting Help ................................................................................................... 9-12

Participant Alerts List .......................................................................................... 9-13

Audible Alarms ....................................................................................................................9-13

Using Audible Alarms ......................................................................................... 9-13

Moving Participants Between Conferences ...................................................................... 9-14

Moving Participants Options ...................................................................................... 9-15

Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Guidelines .............................................................................................................. 10-1

Using Conference Templates ..............................................................................................10-2

Toolbar Buttons .....................................................................................................10-2

Creating a New Conference Template .............................................................................. 10-4

Creating a new Conference Template from Scratch ................................................10-4

Saving an Ongoing or AVC-based CP Operator Conference as a Template ....... 10-8

Starting an Ongoing Conference From a Template ......................................................... 10-9

Starting an Operator Conference from a Template (AVC

Conferencing) ......................................................................................................10-10

Deleting a Conference Template ...................................................................................... 10-10

Exporting and Importing Conference Templates ..........................................................10-11

Exporting Conference Templates .............................................................................10-11

Exporting All Conference Templates from an MCU .....................................10-12

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Exporting Selected Conference Templates ......................................................10-13

Importing Conference Templates .............................................................................10-14

Polycom Conferencing for Microsoft Outlook® . . . . . . . . . . . . . . . . . . . . . . .11-1

Setting up the Calendaring Solution ..................................................................................11-2

Calendaring Guidelines ...............................................................................................11-7

Creating and Connecting to a Conference ........................................................................11-9

Creating a Conference ..................................................................................................11-9

Connecting to a Conference ......................................................................................11-10

Collaboration Server Standalone Deployment ...............................................11-10

Collaboration Server and Polycom RealPresence DMA System

Deployment .........................................................................................................11-11

Polycom Solution Support .........................................................................................11-11

Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-1

General Monitoring ..............................................................................................................12-2

Conference Level Monitoring .............................................................................................12-2

Viewing the Properties of an Ongoing AVC CP and Mixed CP and SVC

Conference .....................................................................................................................12-2

Viewing the Properties of an Ongoing SVC-based Conference ...........................12-11

Monitoring Operator Conferences and Participants Requiring Assistance

(CP and Mixed CP and SVC Conferences) ..............................................................12-16

Requesting Help ..................................................................................................12-16

Request to Speak .................................................................................................12-17

Participant Alerts List .........................................................................................12-18

Participant Level Monitoring ............................................................................................12-19

Displaying Participants Properties ...........................................................................12-19

IP Participant Properties ............................................................................................12-20

Monitoring SIP BFCP Content ..........................................................................12-31

Detecting SIP Endpoint Disconnection ....................................................................12-32

Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-1

Creating Multiple Virtual Recording Rooms on the RSS ................................................13-2

Configuring the Collaboration Server to Enable Recording ..........................................13-2

Defining the Recording Link .......................................................................................13-2

Enabling the Recording Features in a Conference IVR Service .............................13-4

Enabling the Recording in the Conference Profile ...................................................13-5

Recording Link Encryption .........................................................................................13-7

Recording Link Encryption Flag Setting ...........................................................13-7

Recording Link Settings .......................................................................................13-7

Managing the Recording Process .......................................................................................13-8

Recording Link Layout ................................................................................................13-8

Using the Collaboration Server Web Client to Manage the Recording

Process ............................................................................................................................13-9

Using DTMF Codes to Manage the Recording Process ........................................13-11

Users, Connections, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-1

Users .......................................................................................................................................14-1

User Types .....................................................................................................................14-1

Administrator ........................................................................................................14-1

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Administrator Read-only .................................................................................... 14-1

Operator ................................................................................................................. 14-1

Chairperson ........................................................................................................... 14-1

Auditor ................................................................................................................... 14-2

Machine Account ..................................................................................................14-2

Listing Users ..................................................................................................................14-2

Adding a New User .....................................................................................................14-2

Deleting a User ..............................................................................................................14-3

Changing a User’s Password ......................................................................................14-3

Disabling a User ............................................................................................................14-4

Enabling a User ............................................................................................................. 14-5

Renaming a User ..........................................................................................................14-5

Machine Account .......................................................................................................... 14-6

Guidelines .............................................................................................................. 14-7

Monitoring ............................................................................................................. 14-7

Active Directory .................................................................................................... 14-7

Connections ...........................................................................................................................14-8

Viewing the Connections List .....................................................................................14-8

Notes ......................................................................................................................................14-9

Using Notes ...................................................................................................................14-9

IP Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1

IP Network Services ............................................................................................................. 15-1

Management Network (Primary) ............................................................................... 15-2

Default IP Service (Conferencing Service - Media and signaling) ........................ 15-2

Modifying the Management Network .....................................................................15-2

Modifying the Default IP Network Service ..............................................................15-7

IP Network Monitoring .....................................................................................................15-20

NAT (Network Address Translation) Traversal ............................................................15-25

Deployment Architectures ................................................................................................15-25

Remote Connection Using the Internet ...................................................................15-25

Business to Business Connections ............................................................................15-26

FW (Firewall) NAT Keep Alive ................................................................................ 15-27

System Configuration in SBC environments ..................................................15-27

SIP Proxy Failover With Polycom® RealPresence Distributed Media

Application™ (DMA™) 7000 System ..............................................................................15-27

RealPresence Collaboration Server Virtual Edition Network Port Usage ................. 15-28

IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-1

IVR Services List ...................................................................................................................16-1

IVR Services Toolbar ....................................................................................................16-2

Adding Languages ...............................................................................................................16-3

Uploading a Message File to the Collaboration Server ...........................................16-4

Defining a New Conference IVR Service ..........................................................................16-6

Defining a New Conference IVR Service ..................................................................16-6

Change to Chairperson ...................................................................................... 16-18

Entry Queue IVR Service ...................................................................................................16-19

Defining a New Entry Queue IVR Service ..............................................................16-19

Setting a Conference IVR Service or Entry Queue IVR Service as the

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Default Service ............................................................................................................16-23

Modifying the Conference or Entry Queue IVR Service Properties ....................16-25

Replacing the Music File ....................................................................................................16-26

Adding a Music File ...........................................................................................16-26

Creating Audio Prompts and Video Slides .....................................................................16-27

Recording an Audio Message ...................................................................................16-27

Creating a Welcome Video Slide ..............................................................................16-30

Default IVR Prompts and Messages ................................................................................16-31

The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17-1

The CDR File ..........................................................................................................................17-1

CDR File Formats ..........................................................................................................17-1

Multi-Part CDR Files ....................................................................................................17-3

Guidelines ..............................................................................................................17-3

CDR File Contents ........................................................................................................17-3

Viewing, Retrieving and Archiving Conference Information ........................................17-4

Viewing the Conference Records ...............................................................................17-4

Multi-part CDR File display ................................................................................17-5

Refreshing the CDR List ..............................................................................................17-6

Retrieving and Archiving Conference CDR Records ..............................................17-6

RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18-1

Accessing the RMX Manager Directly ...............................................................................18-1

Installing the RMX Manager ...............................................................................................18-2

Starting the RMX Manager Application ............................................................................18-4

Connecting to the MCU ...............................................................................................18-5

RMX Manager Main Screen .........................................................................................18-7

MCUs Pane ............................................................................................................18-7

Conferences Pane ..................................................................................................18-9

Collaboration Server Management ....................................................................18-9

List Pane ...............................................................................................................18-10

Status Bar ..............................................................................................................18-10

Address Book ......................................................................................................18-11

Conference Templates ........................................................................................18-11

Adding MCUs to the MCUs List ......................................................................................18-11

Starting a Conference .........................................................................................................18-13

Starting a Conference from the Conferences Pane .................................................18-13

Starting an Ongoing Conference From a Template ...............................................18-14

Monitoring Conferences ....................................................................................................18-15

Grouping the Participants by MCU .........................................................................18-16

Start Monitoring/Stop Monitoring ..........................................................................18-17

Modifying the MCU Properties ........................................................................................18-18

Disconnecting an MCU ......................................................................................................18-18

Removing an MCU from the MCUs Pane .......................................................................18-19

Changing the RMX Manager Language ..........................................................................18-19

Import/Export RMX Manager Configuration ................................................................18-20

Collaboration Server Administration and Utilities . . . . . . . . . . . . . . . . . . . . .19-1

System and Participant Alerts .............................................................................................19-1

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System Alerts ................................................................................................................19-1

Participant Alerts .......................................................................................................... 19-3

RMX Time .............................................................................................................................. 19-4

Guidelines .............................................................................................................. 19-4

Altering the clock ......................................................................................................... 19-4

Resource Management ........................................................................................................19-5

Resource Capacity ........................................................................................................19-5

Resource Usage .............................................................................................................19-6

SVC Conferencing ................................................................................................19-6

AVC Conferencing - Continuous Presence .......................................................19-7

Forcing Video Resource Allocation to CIF Resolution ...................................19-8

Resource Report ............................................................................................................19-9

Displaying the Resource Report .........................................................................19-9

MCU Resource Management by RealPresence Resource Manager (XMA),

Polycom CMA and Polycom RealPresence DMA System ................................... 19-11

Guidelines ............................................................................................................ 19-11

Port Usage Threshold ................................................................................................ 19-12

Setting the Port Usage Threshold .....................................................................19-12

SIP Dial-in Busy Notification ............................................................................19-12

Port Usage Gauge .......................................................................................................19-13

System Information ............................................................................................................19-15

SNMP (Simple Network Management Protocol) .......................................................... 19-17

MIBs (Management Information Base) ...................................................................19-17

Traps .............................................................................................................................19-17

Guidelines ............................................................................................................ 19-17

MIB Files ......................................................................................................................19-17

Private MIBs ........................................................................................................ 19-17

Support for MIB-II Sections ..............................................................................19-18

The Alarm-MIB ................................................................................................... 19-18

H.341-MIB (H.341 – H.323) ...............................................................................19-18

Standard MIBs .....................................................................................................19-18

Unified MIB .........................................................................................................19-19

Traps .............................................................................................................................19-21

Status Trap ........................................................................................................... 19-22

RMX MIB entities that do not generate traps. ................................................19-22

Defining the SNMP Parameters in the Collaboration Server ...............................19-24

Audible Alarms ..................................................................................................................19-31

Using Audible Alarms ...............................................................................................19-31

Audible Alarm Permissions .............................................................................. 19-32

Stop Repeating Message .................................................................................... 19-32

Configuring the Audible Alarms ............................................................................. 19-32

User Customization ............................................................................................19-32

Replacing the Audible Alarm File .................................................................... 19-33

Multilingual Setting ...........................................................................................................19-35

Customizing the Multilingual Setting .....................................................................19-35

Banner Display and Customization .................................................................................19-36

Guidelines ............................................................................................................ 19-36

Non-Modifiable Banner Text ....................................................................................19-37

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Sample 1 Banner ..................................................................................................19-37

Sample 2 Banner ..................................................................................................19-37

Sample 3 Banner ..................................................................................................19-37

Sample 4 Banner ..................................................................................................19-37

Customizing Banners .................................................................................................19-38

Banner Display ............................................................................................................19-39

Main Screen Banner ............................................................................................19-40

Software Management .......................................................................................................19-40

Backup and Restore Guidelines ................................................................................19-40

Using Software Management ............................................................................19-41

Ping Collaboration Server ..................................................................................................19-42

Guidelines ....................................................................................................................19-42

Using Ping ....................................................................................................................19-42

Notification Settings ...........................................................................................................19-42

Logger Diagnostic Files ......................................................................................................19-44

Information Collector .........................................................................................................19-46

Standard Security Mode ............................................................................................19-46

Using the Information Collector ...............................................................................19-46

Step 1: Creating the Information Collector Compressed File ...............................19-47

Step 2: Saving the Compressed File .........................................................................19-48

Step 3: Viewing the Compressed File ......................................................................19-48

Auditor .................................................................................................................................19-48

Auditor Files ................................................................................................................19-48

Auditor Event History File Storage ..................................................................19-48

Retrieving Auditor Files .....................................................................................19-49

Auditor File Viewer ....................................................................................................19-50

Audit Events ................................................................................................................19-52

Alerts and Faults .................................................................................................19-52

Transactions .........................................................................................................19-54

ActiveX Bypass ....................................................................................................................19-55

Installing ActiveX .......................................................................................................19-55

Resetting the Collaboration Server ...................................................................................19-57

Upgrading and Downgrading ..........................................................................................19-59

System Configuration Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20-1

Modifying System Flags ......................................................................................................20-1

Manually Adding and Deleting System Flags ........................................................20-12

Manually Adding Flags to the CS_MODULE_PARAMETERS Tab ...........20-33

Deleting a Flag .....................................................................................................20-34

Auto Layout Configuration .......................................................................................20-34

Customizing the Default Auto Layout ............................................................20-34

CS_ENABLE_EPC Flag ..............................................................................................20-37

Automatic Password Generation Flags ...................................................................20-37

Guidelines ............................................................................................................20-38

Enabling the Automatic Generation of Passwords ........................................20-38

Appendix A - Disconnection Causes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

IP Disconnection Causes .......................................................................................................A-1

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Appendix B - Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Appendix C - CDR Fields - Unformatted File . . . . . . . . . . . . . . . . . . . . . . . . . C-1

The Conference Summary Record ...................................................................................... C-2

Event Records ........................................................................................................................C-3

Standard Event Record Fields ..................................................................................... C-3

Event Types ....................................................................................................................C-4

Event Specific Fields ................................................................................................... C-10

Disconnection Cause Values .............................................................................................. C-33

MGC Manager Events that are not Supported by the Collaboration Server .............. C-36

Appendix D - Ad Hoc Conferencing and External Database

Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Ad Hoc Conferencing without Authentication ................................................................D-1

Ad Hoc Conferencing with Authentication ......................................................................D-2

Entry Queue Level - Conference Initiation Validation with an External

Database Application ....................................................................................................D-3

Conference Access with External Database Authentication ...........................................D-4

Conference Access Validation - All Participants (Always) .....................................D-5

Conference Access Validation - Chairperson Only (Upon Request) .....................D-6

System Settings for Ad Hoc Conferencing and External Database Authentication ....D-7

Ad Hoc Settings .............................................................................................................D-7

Authentication Settings ................................................................................................D-8

MCU Configuration to Communicate with an External Database

Application .............................................................................................................D-9

Enabling External Database Validation for Starting New Ongoing

Conferences ..........................................................................................................D-10

Enabling External Database Validation for Conferences Access ..................D-10

Appendix E- Participant Properties Advanced Channel Information . . . . . . E-1

Appendix F- Secure Communication Mode . . . . . . . . . . . . . . . . . . . . . . . . . . F-1

Certificate Configuration and Management ......................................................................F-1

Certificate Template Requirements .............................................................................F-1

Certificate Requirements for Polycom Devices ..........................................................F-2

Configure Certificate Management .............................................................................F-2

Switching to Secure Mode .....................................................................................................F-2

Purchasing a Certificate .................................................................................................F-2

Installing the Certificate ................................................................................................F-4

Creating/Modifying System Flags ..............................................................................F-5

Enabling Secure Communication Mode .....................................................................F-6

Securing an External Database .............................................................................................F-7

MS Active Directory Integration ..........................................................................................F-7

Directory and Database Options ..................................................................................F-7

Standard Security Mode ........................................................................................F-7

Guidelines ........................................................................................................................F-8

Enabling Active Directory Integration ........................................................................F-9

Appendix G - Setting the Collaboration Server for Integration Into Microsoft

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G-1

Overview ................................................................................................................................G-1

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Conferencing Entities Presence ....................................................................................G-2

Collaboration Server Integration into the Microsoft Lync Server 2010 and Lync

Server 2013 Environments ....................................................................................................G-3

Configuring the Polycom-Microsoft Solution ...........................................................G-3

Media Over TCP ............................................................................................................G-3

Network Error Recovery ...............................................................................................G-3

SIP Dialog Recovery ......................................................................................................G-3

Content Sharing via Polycom CSS (Content Sharing Suite) Plug-in for Lync

Clients ..............................................................................................................................G-4

Configuring the Collaboration Server for Microsoft Integration ....................................G-4

Modify the Collaboration Server Management Network Service to Include

the DNS Server ...............................................................................................................G-4

Defining a SIP Network Service in the Collaboration Server and Installing

the Security Certificate ..................................................................................................G-6

The Security Certificate .........................................................................................G-6

Configuring the Collaboration Server IP Network Service .............................G-7

Collaboration Server System Flag Configuration ...................................................G-14

Enabling the Microsoft Environment ................................................................G-14

Setting the audio protocol for the Microsoft Client running on a single

core PC ...................................................................................................................G-15

Guidelines .............................................................................................................G-16

Participant Settings ......................................................................................................G-17

Sharing Content via the Polycom CSS Plug-in for Lync Clients ...................................G-18

Guidelines .............................................................................................................G-18

Configuring the MCU for Content Sharing via the Polycom CSS Plug-in ..........G-18

Setting the System Flag .......................................................................................G-19

Conference Profile Settings .................................................................................G-19

Monitoring the Participant connection .............................................................G-20

Adding Presence to Conferencing Entities in the Buddy List .......................................G-22

Guidelines .....................................................................................................................G-22

Enabling the Registration of the Conferencing Entities .........................................G-23

Creating an Active Directory Account for the Conferencing Entity ............G-23

Enabling the Conferencing Entity User Account for Lync Server ................G-25

Defining the Microsoft SIP Server in the IP Network Service .......................G-26

Enabling Registration in the Conference Profile .............................................G-26

Verifying the Collaboration Server Conferencing Entity Routing Name

and Profile .............................................................................................................G-27

Monitoring the Registration Status of a Conferencing Entity in the

Collaboration Server Web Client or RMX Manager Application .........................G-28

Conferencing Entity List .....................................................................................G-28

Conferencing Entity Properties ..........................................................................G-30

Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU

Conference ............................................................................................................................G-31

Active Alarms and Troubleshooting .................................................................................G-32

Active Alarms ...............................................................................................................G-32

Troubleshooting ...........................................................................................................G-33

Known Issues ................................................................................................................G-34

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Polycom Solution Support .........................................................................................G-34

Appendix H - SIP RFC Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H-1

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RealPresence Collaboration Server Virtual Edition Overview

About the RealPresence Collaboration Server Virtual Edition Administrator’s Guide

The Polycom® RealPresence Collaboration ServerVirtual Edition Administrator’s Guide provides instructions for configuring, deploying, and administering Polycom Multipoint Control Units (MCUs) for video conferencing. This guide will help you understand the Polycom video conferencing components, and provides descriptions of all available conferencing features. This guide will help you perform the following tasks:

• Optional. Customize the Collaboration Server conferencing entities such as conference Profiles, IVR Services, Meeting Rooms, Entry Queues, etc., to your organization’s needs. In the CloudAxis solution environment, these entities should be defined in the Polycom RealPresence Distributed Media Application (DMA) system.

• Define Collaboration Server Users.

• Advanced conference Management

• Define Video Protocols and Resolution Configuration for CP Conferencing

• Optional. Configure Templates and the Address Book. In the CloudAxis solution environment, these entities should be defined in the RealPresence DMA system.

• Record Conferences

• Configure the Collaboration Server to support special call flows and conferencing requirements, such as Cascading Conferences.

• Configure the Collaboration Server for special applications and needs by setting various system flags.

• Manage and troubleshoot the Collaboration Server’s performance.

The Polycom® RealPresence Collaboration Server Virtual Edition Getting Started Guide provides description of basic conferencing operations. It will help you perform the following tasks:

• Perform basic configuration procedures.

• Start a new conference and connect participants/endpoints to it.

• Monitor ongoing conferences

• Perform basic operations and monitoring tasks

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Who Should Read This Guide?

System administrators and network engineers should read this guide to learn how to properly set up Polycom Collaboration Server systems. This guide describes administrationlevel tasks.

For detailed description of first time installation and configuration, description of the Collaboration Server Web Client, and basic operation of your Collaboration Server system, see the Polycom® RealPresence Collaboration Server Virtual Edition Getting Started Guide.

Prerequisites

This guide assumes the user has the following knowledge:

• Familiarity with Windows® XP or Windows 7 operating systems and interface.

• Familiarity with Microsoft® Internet Explorer® Version 7, 8 or 9.

• Basic knowledge of video conferencing concepts and terminology.

How This Guide is Organized

The following typographic conventions are used in this guide to distinguish types of in-text information.

Table 1-1 Typographic Conventions

Convention Description

Bold Highlights interface items such as menus, soft keys, flag names, and

directories. Also used to represent menu selections and text entry to the phone.

Italics Used to emphasize text, to show example values or inputs, file names and to

show titles of reference documents available from the Polycom Support Web site and other reference sites.

Underlined Blue

Blue Text Used for cross referenced page numbers in the same or other chapters or

<variable name> Indicates a variable for which you must enter information specific to your

> Indicates that you need to select an item from a menu. For example,

Used for URL links to external Web pages or documents. If you click on text in this style, you will be linked to an external document or Web page.

documents. If you click on blue text, you will be taken to the referenced section. Also used for cross references. If you click the italic cross reference text, you will be taken to the referenced section.

installation, endpoint, or network. For example, when you see <IP address>, enter the IP address of the described device.

Administration > System Information indicates that you need to select System Information from the Administration menu.

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Chapter 1-RealPresence Collaboration Server Virtual Edition Overview

Collaboration Server Web Client

Desktop

IP Phone

Endpoints

Polycom® RealPresence Collaboration ServerVirtual Edition

LAN

Mobile

About the Polycom® RealPresence Collaboration ServerVirtual Edition System

The RealPresence Collaboration Server Virtual Edition system is a high performance, scalable, IP-network (H.323 and SIP) MCU that provides feature-rich and easy-to-use multipoint voice and video conferencing.

The MCU can be used as a standalone device to run voice and video conferences or it can be used as part of a solution provided by Polycom. This solution may include the following components:

• Polycom® RSS™ 4000 - provides one-touch recording and secure playback on video conferencing systems, tablets and smartphones, or from your Web browser.

• Polycom® Distributed Media Application™ (DMA™) system - provides call control and MCU virtualization with carrier-grade redundancy, resiliency and scalability.

• Polycom Real Presence Resource Manager - centrally manages, monitors and delivers Cloud based Video as a Service (VaaS) and enterprise video collaboration.

• Polycom® RealPresence® Access Director™ (RPAD) - removes communication barriers and enables internal and external teams to collaborate more easily and effectively over video.

The following diagram describes the multipoint video conferencing configuration with the Collaboration Server as a standalone system.

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Figure 1-1 Multipoint Video Conferencing using a Polycom Collaboration Server

Polycom® RealPresence Collaboration ServerVirtual Edition Administrator’s Guide

The RealPresence Collaboration Server Virtual Edition unit can be controlled via the LAN by the Collaboration Server Web Client application using Internet Explorer installed on the user’s workstation, or the RMX Manager application. The RMX Manager can control several Collaboration Server units. For more information about the RMX Manager see "RMX Manager Application” on page 18-1.

IP Networks

In the Polycom® RealPresence Collaboration ServerVirtual Edition, system management and IP conferencing are performed via a single LAN port.

Workstation Requirements

The Collaboration Server Web Client and RMX Manager applications can be installed in an environment that meets the following requirements:

• Minimum Hardware – Intel® Pentium® III, 1 GHz or higher, 1024 MB RAM, 500 MB free disk space.

• Workstation Operating System – Microsoft® Windows® XP, Windows® 7, and Windows® 8.

• Network Card – 10/100/1000 Mbps.

• Web Browser - Microsoft® Internet Explorer® Version 7, 8, 9, and 10.

• Collaboration Server Web client and RMX Manager are optimized for display at a resolution of 1280 x 800 pixels and a magnification of 100%.

Internet Explorer must be enabled to allow running Signed ActiveX. If ActiveX installation is blocked please see "ActiveX Bypass” on page 19-55.

Collaboration Server Web Client does not support larger Windows text or font sizes. It is recommended to set the text size to 100% (default) or Normal in the Display settings in Windows Control Panel on all workstations. Otherwise, some dialog boxes might not appear properly aligned. To change the text size, select Control Panel>Display. For Windows XP, click the Appearance tab, select Normal for the Font size and click OK. For Windows 7, click the Smaller - 100% option and click OK.

When installing the Collaboration Server Web Client, Windows Explorer >Internet Options> Security Settings must be set to Medium or less.

It is not recommended to run Collaboration Server Web Client and Polycom CMAD applications simultaneously on the same workstation.

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If you have problems getting the Collaboration Server Web Client to work with Windows 8, it is recommended to run Internet Explorer as an administrator by holding the shift key and right-clicking on the IE icon, and then select Run as Administrator.

For Windows 7™ Security Settings, see the Polycom® RealPresence Collaboration Server Virtual Edition Getting Started Guide, "Microsoft Windows 7™ Security Settings” on page 1-12.

For Internet Explorer 8 configuration, see the Polycom® RealPresence Collaboration Server Virtual Edition Getting Started Guide, "Microsoft Windows 7™ Security Settings” on page 1-12.

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Conference Profiles

In the RealPresence CloudAxis Solution, the Conference Profiles are defined in the RealPresence DMA system component and should not be defined directly in the RealPresence Collaboration Server Virtual Edition component.

Profiles stored on the Collaboration Server enable you to define all types of conferences. Profiles include conference parameters such as Conferencing Mode, Conference Session Type, Conference Line Rate, video and Video Layout, Encryption, Lost Packet Recovery (LPR), etc.

The maximum number of Conference Profiles that can be defined is 80.

Conference Profiles are assigned to Conferences, Meeting Rooms, and Entry Queues. The same Profile can be assigned to different conferencing entities. When modifying the Profile parameters, the changes will be applied to all the conferencing entities to which the profile is assigned.

Conference Profile options differ according to the selected Conferencing Mode and Conference Type. Profiles can be defined for AVC (Advanced Video Codec) CP conferencing Mode or

SVC (Scalable Video Codec) conferencing Mode. AVC Conferencing Mode, offers two Video Session types: Continuous Presence (CP) conferences and Video Switching (VSW) conferences, and a special functional conference - Operator Conferences.

Conference Profiles can be saved to Conference Templates along with all participant parameters, including their Personal Layout and Video Forcing settings. It enables administrators and operators to create, save, schedule and activate identical conferences quickly and easily. For more information see Chapter 10, “Using Conference Templates” .

Conferencing Modes

The MCU system offers the following Conferencing Modes:

• Transcoding - AVC Conferencing

• Media Relay - SVC Conferencing

• Mixed Mode - Mixed AVC (CP) and SVC Conferencing

CP Transcoding - AVC-based Conferencing

A transcoded CP (Continuous Presence) conference is also described as an AVC (Advanced Video Coding) conference. It supports the standard video protocols. In this mode, video is received from all the endpoints using different line rates, different protocols (SIP, H.323) and video parameters:

• Video protocols: H.263, H.264 Base and High profile and RTV

• Video Resolutions: from QCIF, CIF and up to 720p

• Frame rates up to 30 fps

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All endpoints that do not support the H.264 SVC protocol such as H.263, H.264, or RTV, are considered AVC endpoints.

The MCU processes the received video, transcodes it and sends the resulting video streams to the endpoints. The video processing that is required differs according to the video session set for the conference, with all the processing performed by the MCU. For more details, see "AVC Conferencing - Video Session Types” on page 2-4.

Media Relay - SVC Conferencing

Media Relay SVC Conferencing is based on the SVC (Scalable Video Codec) video protocol and SAC audio protocol. It offers high resolution video conferencing with low end-to-end latency, improved Error Resiliency and higher system capacities.

The Polycom multipoint media server, serves as an integrated media relay engine that provides media streams for displaying conferences at low latency video experience in video conferences. For more details see, "SVC-based Conferencing” on page 2-9.

Mixed CP and SVC Conferencing

This type of conference enables participants with SVC-enabled endpoints and AVC endpoints to participate in the same conference.

Each endpoint connects according to its capabilities. The MCU processes the AVC video streams and converts them into SVC video Streams and relays them to the SVC participants that constructs the video layout on the endpoint.

In the same way, the MCU processes the video streams received from the SVC participants, converts them into AVC video and then transcodes all the video streams to compose the video layout that is sent to the AVC endpoints.

Conferencing Capabilities in the Various Conferencing Modes

The following table summarizes the conferencing capabilities and options available in the different Conferencing Modes.

Table 2-1 Conferencing Capabilities in the Different Conferencing Modes

Feature CP Only Mixed CP & SVC SVC Only

Operator Conferences

Entry Queues

Permanent Conference

Cascading

IVR

Dial Out



* * *

 

** **







Reduced IVR set for







SVC endpoints

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Table 2-1 Conferencing Capabilities in the Different Conferencing Modes (Continued)

Feature CP Only Mixed CP & SVC SVC Only

Auto Redial

LPR

Content

Presentation Mode

Lecture Mode

Same Layout

Layout Selection

Skins

Encryption

Recording



*** ***



All Content Settings,

All Content Protocols







 



Graphics Only,

H.264 Cascade &

SVC Optimized





AVC endpoints only



AVC endpoints only



AVC recording only





Graphics Only, H.264

Cascade & SVC

Optimized



Layout set to Auto

Layout and defined on

the endpoint



Site Names

* Entry Queue & Destination Conference must have the same profile (i.e. SVC only to SVC only, Mixed CP and SVC to Mixed CP and SVC) ** Only Basic Cascading is available

*** For AVC, the LPR error resiliency is used, however for SVC endpoints, new error resiliency methods are used.



AVC endpoints only



Managed by the

endpoint (not via MCU)

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AVC Conferencing - Video Session Types

All endpoints have AVC capabilities and can connect to AVC conferences running on the MCU. AVC-based Endpoints can connect using different signaling protocols and different video protocols.

Continuous Presence (CP) Conferencing

The dynamic Continuous Presence (CP) capability of the Collaboration Server system enables viewing flexibility by offering multiple viewing options and window layouts for video conferencing.

Endpoints can connect to the conference using any signaling protocol (H.323, SIP and RTV), line rate (up to a maximum line rate defined for the conference), Video Protocol (H.261, H.263, H.264 Base and High Profile) and at any resolution and frame rate (provided they meet the minimum requirements set for the conference).

In Continuous Presence conferences, the MCU receives the video stream from each endpoint at the video rate, video resolution and frame rate that it is capable of sending, and it superimposes all the received streams into one video stream that includes the input from the other endpoints arranges in the selected video layout.

Participants do not see themselves in the video layout. By Default, the speaker is shown in the top left layout cell in symmetric layouts, in the larger cell in asymmetric layouts, or in full screen. The speaker sees the previous speakers (their number depends on the number of cells on the speaker’s layout.

The Continuous Presence video session offers layouts to accommodate different numbers of participants and conference settings including support of the VUI annex to the H.264 protocol for endpoints that transmit wide video instead of 4CIF resolution. Each participant can select his/her layout for viewing during the conference, as can be seen in Figure 2-1.

For conferences with more participants than display squares, the Collaboration Server dynamic video mix capability allows the viewed sites to be modified throughout the conference. The displayed layout can be changed during an ongoing conference, allowing a participant to view different screen layouts of the other conference participants. These layout options allow conferences to have greater flexibility when displaying a large number of participants and maximizes the screen’s effectiveness.

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Figure 2-1 AVC Continuous Presence (CP) video streams and built layouts

Video quality in Continuous Presence conferences is affected by the conference line rate (that determines the maximum line rate to be used by the connecting endpoints), and the video capabilities of the endpoints such as the video protocol, video resolution and frame rate. Content sharing is available in all CP conferences.

This requires extensive processing of the video sent to each participant in the conference. The higher the video rate and resolution, the more processing power is required.

By default every conference, Entry Queue and Meeting Room has the ability to declare the maximum CP resolution as defined for the system. This includes conferences launched by the Collaboration Server Web Client and conferences started via the API.

CP conferencing is defined in the Conference profile by setting the following main features:

• Setting the Conferencing Mode to AVC only

• Conference Line Rate

•Video Layout

Video Protocol Support in CP Conferences

The video protocol selected by the system determines the video compression standard used by the endpoints. In Continuous Presence conferences, the system selects the best video protocol for each of the endpoint according to he endpoint’s capabilities.

The following Video protocols are supported in CP conferences:

• H.261 - the legacy video compression algorithm mandatory to all endpoints. It is used by endpoints that do not support other protocols.

• H.263 - a video compression algorithm that provides a better video quality than H.261. This standard is not supported by all endpoints.

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• H.264 Base Profile - a video compression standard that offers improved video quality, especially at line rates lower than 384 Kbps.

H.264 High Profile allows higher quality video to be transmitted at lower line rates.

• RTV - a video protocol that provides high quality video conferencing capability to Microsoft OCS (Office Communicator Server) endpoints at resolutions up to HD720p30. (SIP only).

AVC Conferencing Parameters

When defining a new video Profile, you select the parameters that determine the video display on the participant’s endpoint and the quality of the video. When defining a new conference Profile, the system uses default values for Continuous Presence (CP) standard conferencing. Continuous Presence conferencing enables several participants to be viewed simultaneously and each connected endpoint uses its highest video, audio and data capabilities up to the maximum line rate set for the conference.

Basic Conferencing Parameters

The main parameters that define the quality of a video conference are:

• Line (Bit) Rate - The transfer rate of video and audio streams. The higher the line (bit) rate, the better the video quality.

• Audio Algorithm - The audio compression algorithm determines the quality of the conference audio.

• Video protocol, video format, frame rate, annexes, and interlaced video mode - These parameters define the quality of the video images. The Collaboration Server will send video at the best possible resolution supported by endpoints regardless of the resolution received from the endpoints.

— When Sharpness is selected as the Video Quality setting in the Conference Profile, the

Collaboration Server will send 4CIF (H.263) at 15fps instead of CIF (H.264) at 30fps.

— H.264 High Profile protocol provides better compression of video images in line

rates lower than 384 Kbps and it will be automatically selected for the endpoint if it supports H.264 High Profile. If the endpoint does not support H.264 High Profile, the Collaboration Server will try H.264 Base Profile which provides good compression of video images in line rates lower than 384 Kbps (better than H.263 and not as good as H.264 High Profile).

— When working with Collaboration Servers at low bit rates (128, 256, or 384Kbps),

HDX endpoints will transmit SD15 resolution instead of 2CIF resolution.

When using a full screen (1x1) conference layout, the Collaboration Server transmits the same resolution it receives from the endpoint.

• Supported resolutions:

— H.261 CIF/QCIF – Is supported in Continuous Presence (CP) conferences at

resolutions of 288 x 352 pixels (CIF) and 144 x 176 pixels (QCIF). Both resolutions are supported at frame rates of up to 30 frames per second.

— H.263 4CIF - A high video resolution available to H.263 endpoints that do not

support H.264. It is only supported for conferences in which the video quality is set to sharpness and for lines rates of 384kbps to 1920kbps.

— Standard Definition (SD) - A high quality video protocol which uses the H.264

and H.264 High Profile video algorithms. It enables compliant endpoints to connect to Continuous Presence conferences at resolutions of 720 x 576 pixels for

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PAL systems and 720 x 480 pixels for NTSC systems. For more information, see "Video Resolutions in AVC-based CP Conferencing” on page 4-1.

— High Definition (HD) – HD is an ultra-high quality video resolution that uses the

H.264 and H.264 High Profile video algorithms. Depending on the Collaboration Server’s Card Configuration mode compliant endpoints are able to connect to conferences at the following resolutions:

• 720p (1280 x 720 pixels)

"Video Resolutions in AVC-based CP Conferencing”

on page 4-1.

• Lost Packet Recovery (LPR) - LPR creates additional packets that contain recovery information used to reconstruct packets that are lost during transmission.

Supplemental Conferencing Features

In addition to basic parameters that determine the quality of the video, additional features can be enabled, adding capabilities to the conference, or enabling special conferencing modes:

• Content Sharing (H.239) – Allows compliant endpoints to transmit and receive two simultaneous streams of conference data to enable Content sharing. H.239 is also supported in cascading conferences. Both H.263 and H.264 Content sharing protocols are supported. If all endpoints connected to the conference have H.264 capability, Content is shared using H.264, otherwise Content is shared using H.263. For more information, see "Content Sharing” on page 3-1.

• Encryption – Used to enhance media security at conference and participant levels. For more information, see "Media Encryption” on page 3-26.

• Conference Recording - The Collaboration Server enables audio and video recording of conferences using Polycom RSS recording system.

• Lecture Mode – The lecturer is seen by all participants in full screen while the lecturer views all conference participants in the selected video layout. For more information, see "Lecture Mode (AVC CP Only)” on page 3-38.

• Presentation Mode (CP Conferences only) – When the current speaker’s speech exceeds a predefined time (30 seconds), the conference layout automatically changes to full screen, displaying the current speaker as the conference lecturer on all the participants’ endpoints. During this time the speaker’s endpoint displays the previous conference layout. When another participant starts talking, the Presentation Mode is cancelled and the conference returns to its predefined video layout. Presentation mode is available with Auto Layout and Same Layout.

— If the speaker in a video conference is an Audio Only participant, the Presentation

Mode is disabled for that participant.

— Video forcing works in the same way as in Lecture Mode when Presentation Mode

is activated, that is, forcing is only enabled at the conference level, and it only applies to the video layout viewed by the lecturer.

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Default Profile Settings in CP Conferencing Mode

The Collaboration Server is shipped with a default Conference Profile for CP conferences which allows users to immediately start standard ongoing CP conferences. These are also the default settings when creating a new Profile.

Table 2-2 Default CP Only Conference Profile Settings

Setting Val ue

Profile Name Factory_Video_Profile

Line Rate 384Kbps

Operator Conference Disabled

Encryption Disabled

The default settings are as follows

Packet Loss Compensation (LPR and DBA)

Auto Terminate

Enabled

• After last participant quits - Enabled

• When last participant remains - Disabled

Auto Redialing Disabled

Exclusive Content Mode Disabled

Enable FECC Enabled

Video Quality Sharpness

Maximum Resolution Auto

Content Settings HiResGraphics (High Res Graphics)

Content Protocol H.264 HD

Presentation Mode Disabled

Same Layout Disabled

Lecturer View Switching Disabled

Auto Scan Interval Disabled (10)

Auto Layout Enabled

Mute participants except the lecturer Disabled

Skin Polycom

IVR Name Conference IVR Service

Recording Disabled

Site Names display Disabled

Network Services - SIP Registration Disabled

Network Services - Accept Calls Enabled

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