Polycom 3725-71352-001, Halo User Manual

Polycom® Halo® 1.0 Upgraded
Solutions User’s Guide

1.0.0 | September 2012 | 3725-71352-001/A

Trademark Information

Polycom
marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other
countries.

All other trademarks are property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.

Contact Polycom Support

To contact the Polycom Halo Concierge service, please send an email to [e-mail] or call one
of the following numbers:

US Toll Free: 1-877-715-2121

Outside the US (toll charges may apply): [phone]

®

, Halo®, and the names and marks associated with Polycom's products are trademarks and/or service

© 2012 Polycom, Inc. All rights reserved.
Polycom, Inc.

6001 America Center Drive
San Jose CA 95002
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing
includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.

ii

About this Guide

The Polycom Halo 1.0 Upgraded Solutions User’s Guide introduces you to the
Polycom
use the Polycom
displays during meetings in the Polycom Halo 1.0 Upgraded Room, and
provides general guidelines for conducting successful meetings.

This guide is intended for all users of the Polycom Halo 1.0 Upgraded Room
equipped with Polycom endpoints.

For quick reference information about Polycom Halo 1.0 Upgraded Rooms,
refer to the Quick Tips for Polycom Halo 1.0 Solutions document. This document
describes how to use the Polycom Touch Control to perform common user
tasks, such as making and ending calls, controlling audio, and sharing content.

Additional Polycom documentation is available at the Polycom web site,

http://www.polycom.com/support/video/index.html.

For support or service, please contact the Polycom Halo Concierge via email at

[e-mail] or call one of the following numbers:

US Toll Free: 1-877-715-2121

Outside the US (toll charges may apply): [phone]

®

Halo® 1.0 Upgraded Solution systems. This guide explains how to

®

Touch Control, describes what you can expect to see on the

iii

Contents

Contents

1 Introducing the Polycom Halo

1.0 Upgraded Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

The Polycom Halo Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Getting Help from the Polycom Halo Concierge . . . . . . . . . . . . . . . . . 1–3

2 Using the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . 2-1

Powering the Polycom Touch Control On and Off . . . . . . . . . . . . . . . . . . 2–2

Accessing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Understanding the Polycom Touch Control Indicators . . . . . . . . . . . . . . . 2–4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Calling by Entering a Name or Number . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Calling from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Adjusting the Volume at Your Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Adjusting the Polycom Touch Control Volume . . . . . . . . . . . . . . . . . . 2–8

Muting the Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Understanding Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Calling the Polycom Halo Concierge . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

3 Viewing People and Content . . . . . . . . . . . . . . . . . . . . . . . 3-1

Viewing People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Point-to-Point Video Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Multipoint Video Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Three or four connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Five to seven connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Using a Laptop in the Halo 1.0 Upgraded Room . . . . . . . . . . . . . . . . 3–2

Using a Document Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

4 Conducting Successful Meetings . . . . . . . . . . . . . . . . . . . . . 4-1

Meeting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

General Meeting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Video Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Polycom, Inc. iv

Contents

Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Document Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Common Connectivity Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Connecting to Polycom Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . 4–4

5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Getting Help from the Polycom Halo Concierge . . . . . . . . . . . . . . . . . 5–2

Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Direct access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

A Meeting Topologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Point to Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Two Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Multipoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Three Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Four Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Five Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Six Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

Seven Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

Polycom, Inc. v

List of Figures

List of Figures

Figure 1-1 Polycom Halo Collaboration Studio 65” . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Figure 1-2 Polycom Halo 1.0 Upgraded Room Equipment . . . . . . . . . . . . . . . . . 1-2

Figure 2-1 Home Screen Page One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Figure 2-2 Home Screen Page Two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Figure 2-3 Home Screen Page Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Figure 2-4 Call Screen (In a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Figure 2-5 Keypad Screen (In a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Figure 2-6 Keypad Screen (Not in a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Figure 2-7 Alphanumeric Keyboard Screen (Not in a Call) . . . . . . . . . . . . . . . . . 2-6

Figure 2-8 Directory Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Figure 2-9 Help Desk Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Figure 3-1 Point-to-Point Video Conference between Two

Polycom Halo 1.0 Upgraded Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Figure 3-2 Multipoint Video Conference with Four Polycom Halo 1.0 Upgraded

Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Figure 3-3 Multipoint Video Conference with Seven Polycom Halo 1.0 Upgraded

Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Figure 3-4 Laptop Button on the Show Content Screen . . . . . . . . . . . . . . . . . . . . . 3-3

Figure 3-5 Laptop Stop Button on the Show Content Screen . . . . . . . . . . . . . . . . 3-4

Figure 3-6 Doc Cam Button on the Show Content Screen . . . . . . . . . . . . . . . . . . . 3-5

Figure 3-7 Document Camera Controls on the Show Content Screen . . . . . . . . . 3-5

Figure 3-8 Document Camera Spotlight Location . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Figure A-1 Two Halo 1.0 Upgraded Rooms Connected . . . . . . . . . . . . . . . . . . . . . A-1

Figure A-2 Three Halo 1.0 Upgraded Rooms Connected . . . . . . . . . . . . . . . . . . . . A-2

Figure A-3 Four Halo 1.0 Upgraded Rooms Connected . . . . . . . . . . . . . . . . . . . . . A-3

Figure A-4 Five Halo 1.0 Upgraded Rooms Connected . . . . . . . . . . . . . . . . . . . . . A-3

Figure A-5 Six Halo 1.0 Upgraded Rooms Connected . . . . . . . . . . . . . . . . . . . . . . A-4

Figure A-6 Seven Halo 1.0 Upgraded Rooms Connected . . . . . . . . . . . . . . . . . . . A-4

Polycom, Inc. vi

Introducing the Polycom Halo

1.0 Upgraded Room

The Polycom Halo 1.0 Upgraded Rooms facilitate face-to-face meetings
between people located at different sites. The design and placement of the
Halo 1.0 UHR video equipment, coupled with Polycom’s superb audio, will
enable you to pick up minute facial expressions and gestures and clearly hear
every bit of conversation. Before long, the extraordinary realism will make you
feel as if your colleagues were sitting across the table from you rather than
being miles away.

1

The Polycom Halo Environment

Although different Polycom Halo 1.0 Upgraded Room locations may have
different seating capacities, each location contains a similar set of fixtures:

• Conference table with twelve, six, four, or two seats

• Lower display or displays for viewing up to six other participants in other

Halo 1.0 UHR locations

• Upper display, for collaborating and sharing information

• Polycom Touch Control for operating the Halo 1.0 UHR

• VGA cable for connecting video output from an optional laptop computer

• Other equipment, such as microphones, speakers, and cameras, needed to

conduct a meeting

• User's Guide containing operating instructions

A two-seat or four-seat meeting center has only one lower display, whereas a
six-seat or twelve seat Halo 1.0 UHR has three lower displays. However, both
locations can see the same views of participants in other locations.

1–1

Overhead camera

Lower displays

VGA cable

Audio cable

Polycom Touch Control

Power and LAN

Microphone

Introducing the Polycom Halo 1.0 Upgraded Room

Figure 1-1 Polycom Halo Collaboration Studio 65”

Figure 1-2 shows an example of a fully furnished six-seat Polycom Halo 1.0
Upgraded Room

Upper display

Figure 1-2 Polycom Halo 1.0 Upgraded Room Equipment

1–2

Introducing the Polycom Halo 1.0 Upgraded Room

Do not clean or repair any of the displays or other Polycom Halo 1.0 UHR
furnishings. Improper cleaning or repair could cause damage. Special cleaners and
procedures are required for most items. Please notify the local Polycom Halo 1.0
UHR administrator about any items needing maintenance.

Getting Help from the Polycom Halo Concierge

If any problems or questions arise, you have instant access to the Polycom
Halo Concierge. With a simple press of a button on your Polycom Touch
Control or a phone call, you're connected to the concierge for a quick solution
to your problem. The concierge is an expert on the Polycom Halo 1.0
Upgraded Room and can operate your Polycom Halo 1.0 UHR remotely or
answer your questions.

To contact the Polycom Halo Concierge, see the How to Contact Technical

Support section on page 5-2.

1–3

Using the Polycom Touch Control

The Polycom Touch Control is your interface to the Polycom Halo 1.0
Upgraded Solutions experience. It enables you to place video and audio calls,
adjust the volume, show content, select options, and hang up calls. The
Polycom Touch Control is located on the table within easy reach of the center
seats at the table.

2

To use the Polycom Touch Control:

• Touch the Polycom Touch Control screen to select an item.

• Drag your finger across the screen to scroll.

• Touch Back to go to the previous screen.

• Touch Home to go to the Home screen.

Most buttons on the Polycom Touch Control will either visually depress or
change color when touched. If a button indicates a state (such as mute), it may
take up to a second for the button to visually indicate the changed state. If the
response time is consistently longer than this or if you receive no response,
contact the Polycom Halo Concierge as described in the Getting Help section
on page 2-9.

Depending on your Halo 1.0 UHR configuration, some Polycom Touch Control
functions may not be operational.

2–1

Using the Polycom Touch Control

Powering the Polycom Touch Control On and Off

The Polycom Touch Control goes to sleep after two minutes of inactivity.

>> Touch the screen to wake up the control panel.

Accessing the Home Screen

The first screen you see on the Polycom Touch Control is the first page of the
Home screen. Each of the three Home screens contains three launcher buttons.
Drag your finger across the screen to view the other buttons.

From page one of the Home screen, you can:

• Touch Place a Call to place an audio or video call.

• Touch Directories to view and search the directory.

• Touch Show Content to show content using a laptop or document

camera.

Figure 2-1 Home Screen Page One

2–2