Polycom 3725-64325-005 User Manual
User’s Guide
4.1.3 | February 2014 | 3725-64325-005/A
Polycom® RealPresence® Group
Series and the Polycom Touch
Control
Trademark Information
POL YCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of
Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2014 Polycom, Inc. All rights reserved.
Polycom, Inc.
6001 America Center Drive
San Jose CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
ii
Content s
Using the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Pairing with a RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Calling by Entering a Name or Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Calling from the Contacts Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Calling from the Recent Calls List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using Call Hold and Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Point-to-Point Hold and Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Multipoint Hold and Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Participating in Encrypted Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using Encryption Check Code on H.323 Point-to-Point Calls . . . . . . . . . . . . . . . . . . . 8
Controlling What You See . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Viewing Details About Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Adjusting Touch Control Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selecting and Adjusting a Camera or Other Video Source . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the Polycom EagleEye IV Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using EagleEye Director Tracking in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Enabling and Disabling Tracking in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting and Using Camera Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Controlling What You Hear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Adjusting Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Adjusting Touch Control Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Showing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Showing Content from a Computer Connected to a Polycom Touch Control . . . . . . . . . . 13
Showing Content with People+Content IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Showing Content from a Computer Connected to RealPresence Group Systems . . . . . . 14
Showing Content from a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Polycom, Inc. iii
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
Showing Content from a Document Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Working with Directory and Contact Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Including Multiple Sites in Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Placing a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Hanging Up a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Passwords for Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Multipoint Viewing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Multipoint Viewing Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Multiple Layouts in Lync Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing the Way Calls Are Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temporarily Refusing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Answering Video Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Muting Automatically Answered Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Microsoft Outlook Calendaring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Viewing Scheduled Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Calling From Meetings on Your Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Viewing Presence States for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Performing Tasks Involving Microsoft Office Communications Server or Lync Contacts . . . . 23
Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) . . . . . . . . . . . 23
Muting in a CCCP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Customizing Your Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Allowing the Far-End System to Control Your Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adjusting for Room Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Allowing Video Display on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Incoming Call Alert for Hearing-Impaired Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the Virtual Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Viewing Call Statistics Using the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . 27
Searching for Answers in the Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Contacting Technical and Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Polycom Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Polycom, Inc. iv
User’s Guide for the Polycom®
RealPresence® Group Series and the
Polycom Touch Control
This guide includes overview information that you might find helpful wh en you're just starting to learn about
video conferencing or if you need a quick refresher. It also includes step-by-step instructions for everyday
video conferencing tasks.
The latest user information about version 4.1.3 of the Polycom
version 4.1.3 of the Polycom Touch Control Operating System software, and version 4.1.3 of the Polycom
Touch Control Panel software is provided in this guide.
Polycom RealPresence Group systems, accessories, and the Polycom Touch Control
®
RealPresence® Group systems software,
Polycom RealPresence Group systems and Polycom Touch Control can be configured to show only
those options used in your organization. Therefore, this guide might cover options that you cannot
access on your system. To find out more about these options, please talk to your administrator.
Polycom, Inc. 1
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
Using the Polycom Touch Control
Y ou use the Polycom T ouch Control to place calls, adjust the volume, control the camera, show content, and
select options.
The Polycom Touch Control User Interface
The Polycom Touch Control Interface
Number Description
1 Use the Polycom Touch Control to control a Polycom RealPresence Group system
2 Touch the screen to select an item. Drag your finger across the screen to scroll.
Scroll left and right on the Home screen for quick access to common calling and
3
4
5 Use the Call Screen for quick access to common tasks while you are in a call.
configuration tasks.
Touch Back to go to the previous screen. Touch to go to the Home screen.
The RealPresence Group systems and the EagleEye cameras have infrared receive rs. Y ou can control your
RealPresence Group system by pointing the remote control toward the RealPresence Group system or the
EagleEye camera (if connected). You might need a special cable to connect an SDI camera to the system
to receive infrared signals from the remote control. For more information about the cable, contact Polycom
support.
Polycom, Inc. 2
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
Powering On and Off
Powering your system on and off is a simple proc edu re, but it is important to perform the tasks in a certain
order . Make sure that the system is powered of f before yo u connect devices to it. After you have co nnected
all of the related equipment that you will use, connect the power and power on the RealPresence Group
system.
It is also important to note that Polycom RealPresence Group systemsdo not have what you might think of
as a power button—they have a power proximity sensor. Instead of pressing an actual button that moves,
you touch the sensor (or near the sensor) that indicates power on the front of the system.
To power on the RealPresence Group System:
Do one of the following:
● Press any button on the remote control or pick up the remote control to wake up the system if it is
asleep.
● T ouch and hold the power sensor on the front of the system. Because the power sensor is touch
sensitive, you can touch your finger on or close to the sensor.
The Polycom splash screen is displayed within several seconds.
To power on the Polycom Touch Control:
» Reconnect the LAN cable to the underside of the device. The Home button is lit when the device is
powered on.
To power off the Polycom Touch Control:
1 From the Home scre en , to uc h .
2 Scroll to Power.
3 Select Touch Control Power.
4 In the menu that appears, select Power Off the Touch Control. If you choose to power off the
Polycom Touch Control, you must disconnect and reconnect the LAN cable to power it on again.
To wake up the Polycom Touch Control:
» The Polycom Touch Control goes to sleep af ter 2 minutes of inactivity. Touch the screen to wake it up.
Pairing with a RealPresence Group System
Before you make a call using the Polycom Touch Control, you must pair the Touch Control with a
RealPresence Group system. After the devices are successfully paired, the connection persists until you
either disconnect or power off the RealPresence Group system.
To pair with a RealPresence Group system:
1 Do one of the following:
Polycom, Inc. 3
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
After you power on the Polycom Touch Control, a Connect to Device screen is displayed. Enter
the IP address for the RealPresence Group system. Touch Connect.
From your Home screen, touch and then touch the RealPresence Group Series system tab.
Under Device Conne ction status, touch . T ouch V iew Pairing Settings. Enter the admin ID
and password for your Polycom Touch Control. Enter the RealPresence Group system IP
address.
2 Enter the ID and password of the RealPresence Group system.
3 Touch Next.
The pairing connection begins. A message displays when the connection is successful.
To disconnect from a Group system:
1 On the Home screen, touch then touch the RealPresence Group Series System tab.
2 Under Device Connection Status, touch .
3 Touch View Pairing Settings.
4 Enter your Admin ID and Admin Password.
5 Touch Forget This Device.
The IP Address field is now blank.
Calling and Answering
To place, answer, and end calls, refer to the following sections:
Calling by Entering a Name or Number on page 4
Answering a Call on page 5
Call Screen on page 5
Ending a Call on page 6
Calling by Entering a Name or Number
To place a call by entering a name or number:
1 From the Home scre en , to uc h .
2 In the dialing field, en te r th e dialing info rm a tio n as fo llow s:
Letters: T o enter letters, touch Keyboard. T ouch an d hold keys to access accented characters.
Backspace: To backspace, touch Delete.
Depending on the capabilities of your system and the system you are calling, the dialing information
could look like one of these examples:
10.11.12.13 (IPv4 address—include the dots)
2555 (E.164 extension for H.323 or SIP)
stereo.polycom.com (host name )
Polycom, Inc. 4
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
user@domain.com (SIP)
3 Touch to place the call.
Calling from the Contacts Screen
If your system administrator has added directory and contact s, you can view your favorites and search for
contacts registered to the same Global Directory Server.
To place a call from the Contacts Favorites screen:
1 From the Home scre en , to uc h > Favorites.
2 Touch an entry to place the call.
To see more details about an entry in Favorites, touch next to the entry.
Calling from the Recent Calls List
You can quickly choose a number to call from a list of the sites you have called recently. The Recent Calls
screen provides details of all incoming and outgoing calls, including the time of the calls.
To place a call from the Recent Calls list:
1 From the Home scre en , to uc h and then touch Recent Calls.
2 Touch an entry to place the call.
You can filter the list by touching All, Placed, or Received.
To see more details about a call listed on the Recent Calls screen, touch next to the entry.
Answering a Call
If the Polycom RealPresence Group system does not answer incoming calls automatically, you are
prompted to answer manually. Touch Answer or Ignore when a call comes in.
Call Screen
When you are in a call, the Call screen appears. From the Call screen you can complete these tasks:
● Touch the Volume slider to adjust the volume at your site.
● Touch the Mute icon to mute or unmute your microphones.
● Touch Hang up to end the call.
● Touch Add call to add another call participant.
● Touch Cameras to adjust the cameras or view presets.
● Touch Show Content to select, start, or stop content.
● Touch Layout to choose a video layout at your site.
If you navigate away from the Call screen during a call, you can return to it at any time by touching
the green Back to the Call button.
Polycom, Inc. 5
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
Ending a Call
To hang up a call:
» From the Call screen, touch Hang Up.
If prompted, confirm that you want to hang up.
Using Call Hold and Resume
The RealPresence Group system supports call hold and resume in Microsoft Lync 2013 and H.323 calls.
Putting a call on hold pauses audio and video bidirectionally betwe en RealPresence Group systems, remote
Lync clients, or Lync A/V MCUs.
Point-to-Point Hold and Resume
In a point-to-point call, you can place a call on hold, and then answer an incoming call, make an outgoing
call, or switch between two calls. After you complete a call, you can resume the call you had on hold.
To place a call on hold:
» Touch Hold.
When a call is on hold, On Hold appears on the RealPresence Group system screen for 5 seconds.
After 5 seconds, the Hold icon appears and remains on the screen until all calls disconnect or are
resumed.
To place a call on hold to answer an incoming call:
» Touch Hold + Answer.
The Polycom Touch Control does not support Hang Up 1 + Answer.
To make an outgoing call while a call is on hold:
» Touch Place a Call. Place the call using your preferred method.
To switch between calls:
» Touch Switch To.
To resume a held call:
» Touch Resume Call.
Polycom, Inc. 6
Loading...