Polycom 3725-26792-003 User Manual

Download

Polycom Converged Management Application ™ (CMA™)

Desktop

Help Book

Version 5.2.0

Polycom and the Polycom logo are regist ered trademarks and Polycom CMA Desktop™ is a trademark of Polycom,

Inc.

3725-26792-003/A

October 2011

Table of Contents

Getting Started with Polycom CMA Desktop .................................................................................................................. 1

Welcome to Polycom CMA Desktop ........................................................................................................................... 1

Starting Polycom CMA Desktop ................................................................................................................................. 1

First Steps with Polycom CMA Desktop ..................................................................................................................... 1

Calling and Answering ................................................................................................................................................... 3

Placing a Call .............................................................................................................................................................. 3

Ending a Call .............................................................................................................................................................. 4

Seeing Who's Available .............................................................................................................................................. 4

Availability for calls ............................................................................................................................................... 4

Availability to chat ................................................................................................................................................. 5

Examples .............................................................................................................................................................. 5

Participating in a Multipoint C all .................................................................................................................................. 5

Entering a Virtual Meeting Room Password, Extension, or Meeting Number ............................................................. 6

Controlling the Far-End Camera ................................................................................................................................. 6

Using the Contacts, Directory, and Recent Calls Lists ................................................................................................... 8

Managing Your Contacts ............................................................................................................................................ 8

Using Groups to Organize Contacts ........................................................................................................................... 9

Using the Directory ................................................................................................................................................... 10

Viewing Your Recent Calls ....................................................................................................................................... 11

About your Recent Calls ..................................................................................................................................... 11

Searching for a Contact ............................................................................................................................................ 12

Seeing Details About a Contact ................................................................................................................................ 12

Working with Content ................................................................................................................................................... 14

Showing the Desktop ................................................................................................................................................ 14

Viewing Content ....................................................................................................................................................... 14

Customizing Your Polycom CMA Desktop Environment .............................................................................................. 16

Showing Others Your Availability .............................................................................................................................. 16

Customizing Chat and Call Windo ws ........................................................................................................................ 16

Showing and Hiding the PIP ..................................................................................................................................... 16

Viewing Full-Screen Video ....................................................................................................................................... 17

Hiding and Showing Your Video Preview Window .................................................................................................... 17

Customizing the Enter Key ....................................................................................................................................... 18

Setting Up Your Camera, Audio, and Network ............................................................................................................. 19

Choosing a Camera .................................................................................................................................................. 19

Specifying Camera Preferences ............................................................................................................................... 19

Specifying Audio Preferences................................................................................................................................... 20

Specifying Your Network Preferences ...................................................................................................................... 20

Solving Problems ......................................................................................................................................................... 22

Table of Contents

Solving Audio and Video Problems .......................................................................................................................... 22

Testing Audio Devices .............................................................................................................................................. 24

Troubleshooting Notifications ................................................................................................................................... 24

Saving Logs .............................................................................................................................................................. 25

Copyrights and Legal Notices ...................................................................................................................................... 27

Third Party Software ................................................................................................................................................. 27

Open Source Licenses ............................................................................................................................................. 27

ares .......................................................................................................................................................................... 27

as3crypto .................................................................................................................................................................. 27

as3httpclientlib .......................................................................................................................................................... 28

CyrusSASL ............................................................................................................................................................... 28

Expat ........................................................................................................................................................................ 28

FZip .......................................................................................................................................................................... 29

JpegLib ..................................................................................................................................................................... 29

Libxml2 ..................................................................................................................................................................... 33

log4cxx ..................................................................................................................................................................... 33

OpenLDAP ............................................................................................................................................................... 35

OpenSSL .................................................................................................................................................................. 36

XIFF .......................................................................................................................................................................... 37

iii

Getting Started with Polycom CMA Desktop

Welcome to Polycom CMA Desktop

Polycom CMA Desktop is an easy-to-use video conferencing application that lets you see and hear the people you call. With Polycom CMA Desktop, you can connect to anyone else who is using Polycom CMA Desktop or other types of video conferencing systems. You can show presentations and other content to participants in video calls, and you can also chat with Polycom CMA D esktop users who share presence with you. P olycom CMA Desktop Contacts who don't have cameras can st ill chat and participate in calls.

Related Topics

Starting Polycom CMA Desktop Signing In and Out Placing a Call

Starting Polycom CMA Desktop

You can start Polycom CMA Desktop ma nually when you want to make a call, or you can configure it to start automatically when you start your system. Once Polycom CMA Desktop is running, you can place or receive calls.

To start Polycom CMA Desktop manually:

>> On your Windows desktop, double-click

to start Polycom CMA Desktop.

To exit from Polycom CMA Desktop:

1. In the Windows system tray, right-click

2. Choose Exit.

To configure Polycom CMA Desktop to start and sign you in automatically:

1. Do one of the following:

(if you're signed in) or (if you're signed out).

• If you're signed in to Polycom CMA Desktop, right-click in the Windows system tray, and

choose Sign Out.

• Start Polycom CMA Desktop.

2. From the main window, click Menu > Preferences > Sign In.

3. Select Automatically start Po lycom CMA Desktop when system starts.

4. Select Automatically sign in when Polycom CMA Desktop starts.

5. Click Apply, then click OK.

6. Enter your Polycom CMA Desktop user na me and password.

7. Select Remember my password, and then click Sign In.

Tip: These settings take effect the next ti m e you restart.

Related Topics

Signing In and Out Placing a Call Answering a Call Using Chat

First Steps with Polycom CMA Desktop

Polycom CMA Desktop Help Book

Icon

Description

To get started, try these Polycom CM A D es ktop tasks. To get more detailed information, use the links to related topics at the bottom of this topic.

Add People to Your Contacts List

1. Click to open the Directory.

2. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room.

Tip: For faster searches in large Directories, click you're looking for, if you know it.

3. From the list of names, click the name of the person you want to add.

4. Click Add to Contacts.

and choose the Group that contains the person

5. Polycom CMA Desktop sends an invitation to be on your Contacts list to the person you select, and appears next to the name on your Contacts list.

Tip: The Directory includes current Polycom CMA Desktop users whom you can call, as wel l as people whose accounts are not active. A Polycom CMA Desktop account is activated when the person signs in for the first time. If you want to call a person whose account is not activated, tell him or her to ac tivate the account by signing in. You can then locate the user in the Directory and place a call.

Check the Icons

When the Contact accepts your invit ation, the icons beside the name show the Contact's availability.

•

Call Someone

1. Do one of the following:

Available for chat or a call.

In a video call and able to accept an additional video call. No chat is availabl e.

In a video call. Available to chat .

Unavailable for a call. Availabl e to chat, but currently idle.

• Click a name in your Contacts list, your Recent Calls, or the Directory.

• Type a system name or number.

2. Click

Related Topics

About Your Contact List, the Directory, and Your Recent Calls Placing a Call Answering a Call Seeing Who's Available

Call to start the call.

Calling and Answering

Placing a Call

You can place a call by choosing a name from your Contacts list, the Directory, or your Recent Calls. You can also call by entering the calling info rmation yourself. Depending on the type of system you're using and the type of system you're calling, you can place a vi deo call, place an audio call, or chat.

To place a call by choosing a name from yo ur Contacts list:

>> Do one of the following:

• Double-click a Contact to place a vi deo call. If the Contact's system does not support video, an audio call

starts. If the Contact's system supp or ts neither video nor audio, the chat wi ndow opens.

• Select a Contact, and then click to place a video call or click to chat.

• Right-click a Contact and choose Pl ace a Call.

To place a call from the Director y:

1. Click

2. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room.

3. Click a name and then click Call to start the call.

4. If the person is registered with Polycom CMA Desktop as well as another Polycom video conferencing system, you are prompted to choose which system to call.

To place a call from your Recent Calls:

1. From the main window, do one of the following:

to open the Directory.

Tip: For faster searches in large Directories, click you're looking for, if you know it.

and choose the Group that contains the person

• If your system is configured to incl ude Recent Calls as a Contacts list group, click to open the

Recent Calls group, and select a name.

• Click in the manual dial box at the bottom of the main window and start typing. If the Polycom CMA

Desktop finds the name you want, you can click to select it.

• In the manual dial box at the bottom of the main window, click , then select a name.

• Right click on one of the Recent Calls items.

2. Click

To place a call by entering the callin g information:

1. Type the calling information in the field at the bottom of the main window. As you type, the system finds matching Contacts from your Recent C all s . If Polycom CMA Desktop finds the name you want, you can click to select it.

Call to start the call.

2. Click

To call a virtual meeting room on a bridge:

1. Do one of the following:

Call to start the call.

•

Polycom CMA Desktop Help Book

Icon

• If Polycom CMA Desktop and the virt ual m eeting room are registered to the same gatekeeper,

enter the extension (E.164 address) .

• For SIP calls, enter the address in thi s format: RoomNumber@IP_Address. F or example,

1000@11.12.13.14.

• For H.323 calls, enter the address in t hi s format: IP_Address##Extensi on. For example:

11.12.13.14##1000.

• Double-click a Callto: link in a meet ing invitation.

2. Click

Tips for great calls

Call to start the call.

• While you are in a call, you can open a chat window and exchange messages with the other participant

without affecting the call. You may want to do this if you are troubleshooting a problem, for example.

• Your administrator may have set a max imum time for calls. After the specified time limit, you are prompted

to confirm that you want to stay in the call.

• Your administrator may have configured Polycom CMA Desktop to encrypt c al ls with systems that support

encryption. When you see at the bottom of the screen, the call is encrypted. When you see at the bottom of the screen, the call is not encrypted.

Related Topics

Searching for a Contact Participating in a Multipoint C all Seeing Who's Available Answering a Call Ending a Call

Ending a Call

Either participant can end a call. When t he call ends, the call window closes automatically.

To end a call:

1. If your video is full screen, move your m ouse to display the toolbar.

2. Click

Related Topics

Placing a Call Answering a Call

Hang up on the toolbar.

Seeing Who's Available

You can view details about your Contact s, including the availability and system capability of the Contacts with whom you share presence. Contacts r egistered with the CMA presence serv i c e have icons beside their names indicating whether they are online and able to chat or to receive a call.

Availability for calls

Icons indicate a Contact's availa bility for a call, as shown in the following table.

Description

Available for a video call.

Available for a video call, but currently idle.

Icon Icon

Description

No presence is available for this vide o system, but the system can be called.

In a video call and able to accept an additional video call.

In a video call or not accepting calls (Do Not Disturb).

Offline or no video is available.

Availability to chat

Icons indicate a Contact's availa bility to chat, as shown in the following table.

Description

Available to chat.

Available to chat, but currentl y idle.

Calling and Answering

Invited to join your Contacts list. No presence is yet available.

Not accepting messages (Do Not Disturb).

Examples

The following table gives examples of the icons you might see in your Contacts l ist.

Available for chat or a call.

In a video call and able to accept an additional video call. No chat is available.

In a video call. Available to chat .

Unavailable for a call. Availabl e to chat, but currently idle.

Unavailable for chat or a call (Do Not D isturb)

Available for a call, but currently idle. No chat is available.

Invited to join your Contacts list. No presence is yet available.

Related Topics

Managing Your Contacts Placing a Call

Participating in a Multipoint Call

Polycom CMA Desktop Help Book

You can participate in multipoint calls that are hosted by a virtual meeting ro om or by a video conferencing system that can host multipoint calls. During a multipoint call, multiple sites can hear each other. Participants us i ng v ideo can also see each other.

For most multipoint calls, you choose someone from your Contacts list or the Directory or enter the calling information, just as you do for any other call. Some types of virtual meeting rooms r equire you to supply a password, extension, or meeting number after the call connects. You can get this information from the meeting organizer.

Some virtual meeting rooms allow the meeting organizer to specify calling information for all participants before the call starts. In this type of multipoi nt call, you simply answer the incoming call.

To join a multipoint call:

>> Choose the virtual meeting room number from your Contacts list, the Direct ory, or your Recent Calls. You can also click a link in a meeting invitation or manually dial the number s upplied to you by the meeting

organizer.

To enter a virtual meeting room password, extension, or meeting number:

>> When you hear the prompt, click

To hang up from a multipoint call:

>> Click

Hang up on the toolbar.

Tone Pad on the toolbar and enter the required number.

Related Topics

Placing a Call Answering a Call Entering a Virtual Meeting Room P as sword, Extension, or Meeting Number

Entering a Virtual Meeting Room Password, Extension, or Meeting Number

Some types of virtual meeting rooms require you to supply a password, extensi on, or meeting number after the call connects. You can get this information from the meeting organizer.

To enter a password, extension, or meeting number:

>> When you hear the prompt, click

Related Topics

Participating in a Multipoint C all Placing a Call

Tone Pad on the toolbar and enter the required number.

Controlling the Far-End Camera

When you are in a call and the far-end camera supports pan, tilt, and zoom movement, it might be configured to allow you to control it.

To adjust the far-end camera:

1. Click

2. Click the arrow buttons to move the camera up, down, left, or right:

3. Click Zoom + or Zoom - to zoom in or out.

on the toolbar.

Using the Contacts, Directory, and Recent Calls Lists

Managing Your Contacts

Your Contacts list is your personal s pace for storing information about the people and systems you communicat e with most frequently. You can add peopl e to your Contacts list by copying them fr om the Directory or from your Recent Calls. When you add people whose systems support sharing presence, they receive an invitation to be on your Contacts list. You can also add peo pl e and systems outside the network by entering the information manually.

From your Contacts list, you can place calls and chat with just a click. Shari ng presence lets you each quickly see whether the other is available and what type of call is possible.

Contacts who are available for calls are displayed at the top of your Contacts lis t.

To add a person or system in the Directory to your Contacts list:

1. Click to open the Directory.

2. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room.

Tip: For faster searches in large Directories, click you're looking for, if you know it.

3. Click a name, then click Add to Contacts.

4. Change the display name (optional).

5. Click OK. If the person is registered with one or more video conferencing systems as wel l as with Polycom CMA

Desktop, all systems are added to your Co ntacts list.

and choose the Group that contains the person

To add a recent caller to your Contacts l ist :

1. From the Recent Calls list, find the person or system to add.

2. Right-click and choose Add to Contacts to add the person or system to your Contacts list.

3. Change the display name (optional).

4. Click OK.

To create a new Contact:

1. From the main window, right-click on the Contacts list or a group, then choose Create Contact.

2. Enter the display name and address, t hen c lick OK.

To delete a Contact:

>> Right-click the Contact and choose Delete Contact.

When you delete an entry for a Contact who has multiple systems that share presence, all of the Contact's entries are deleted. Systems that do not s hare presence must be deleted individu ally.

To change a Contact's display name:

1. Right-click the Contact, and choose Ed i t Contact.

2. In the New Display Name field, type the new name using uppercase and lowercase letters, numbers 0 - 9, and the special characters space, dot, hyphen, backslash, and underscore.

The display name appears only on your computer, so it can be any name that's meaningful to you. For example, you might add your friend, whose addr es s is mypresenceID. You might then choose "Christine" as a display name to help you more easily identify her in your Contacts list.

Related Topics

Working with Content

Searching for a Contact Using Groups to Organize Contacts Seeing Details About a Contact Seeing Who's Available

Using Groups to Organize Contacts

Your private groups allow you to organi ze your Contacts however you like so that you can find the people and systems you call more quickly and easily. You can create as many groups as you need. Since your private groups are visible only to you, you can give them any names that are helpful to you. You can add someone to as many groups as you like.

Your Contacts list always includes t he All Contacts group, which include all of your Contacts. Your Contacts l ist may also be configured to include your Recent Calls as a group.

To show groups in your Contacts list:

>> Right-click a Contact or a group, and choose Show Groups.

To create a group in your Contacts list:

1. Right-click a Contact or group and choose Create Group.

2. Enter a name for the group using upper c ase and lowercase letters, numbers, and the symbols space, dot, hyphen, and underscore.

3. Click Create.

To add a Contact to a group:

>>Do one of the following:

• Add an existing Contact to a group by dragging it into the group or by right-clicking the name and choosing

Move Contact to Group.

• Create a new Contact by right-clic k i ng the group name and choosing Creat e C ontact.

• Copy a Contact to another group by right-clicking the Contact and choosing Copy Contact to Group.

• Specify a group when you add someone from the Directory to your Contacts .

To remove a Contact from a group:

>> Right-click a Contact and choose Remove Contact From Group. The Contact is removed from the selec ted group.

To show or hide Contacts in a group:

>> Click

To rename a group:

1. Right-click a group name, and choose Rename Group.

2. In the Enter new group name field, type the new name using uppercase and lowercas e letters, numbers,

3. Click OK.

To delete a group:

1. Remove Contacts from a group by dragging them into another group or by deleting them.

2. Right-click the group name and choose Delete Group.

3. Click OK.

to expand a group or click to c oll apse a group.

and the symbols space, dot, hyphen, and underscore.

Polycom CMA Desktop Help Book

To copy a group to another group:

1. Right-click a group name, and choos e Copy Group.

2. Select the target group, and click OK.

To sort the groups:

>> Do one of the following:

• Sort the groups in alphabetical order by right-click a group name, and choose Sort Groups.

• Move up a created group by right-clicking a group name, and choose Move up in order.

• Move down a created group by right-c l icking a group name, and choose Move down in order.

Tip: You cannot move a group if you have selected Sort Groups option. Neither you cannot move All Contacts group and Recent Calls group.

Using the Directory

The Directory allows you to search f or people and systems in your organiz ation. You can call the people you find from the Directory, or you can add them to your Contacts list. When someone accept s, you can see presence information about one another.

The Directory contains informat ion about individual people or systems( organization may also have organiz ed the Directory into groups. These Directory groups allow you to find someone faster by limiting the search to just one group.

To return your search to the top level of t he Directory, click

To find a person or system in the Directory:

2. Click

3. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room.

Tip: For faster searches in large Director i es , click looking for, if you know it.

To view people in a group:

>> Double-click the group (identif i ed with

To return to the top Directory level:

>> Do one of the following:

to open the Directory.

and choose the Group that contains the person you're

), as well as groups of people ( ). Your

• Click .

• Click repeatedly until you reach the top.

Related Topics

Managing Your Contacts Searching for a Contact About Your Contacts List, the Directory, and Your Recent Calls

Working with Content

Icon

Description

Viewing Your Recent Calls

Polycom CMA Desktop gives you several ways to view your recent calls:

• Your Recent Calls list lets you see the people and systems you've called a nd those who have called you.

You can use this list to place calls and invite people to be on your Contacts list. To make it easier to find a Contact, each Contact is listed once, even if you have participated in multip le calls together.

• Each Contact's Details window shows you a list of your recent calls with that Contact.

• The Call Log gives you another view of the calls you've placed and received. Each call is listed, along with

information about each call. You can also view your call history for a single Contact.

About your Recent Calls

Your Recent Calls list shows you whether you placed or received the call and whether the call connected.

Outgoing completed call

Incoming completed call

Incoming missed call

To place a call from your Recent Calls list:

1. From the main window, do one of the following:

• If your system is configured to include Recent Calls as a C ontacts list group, click to open the

Recent Calls group, and select a name.

• Click in the manual dial box at the bottom of the main window and start typing. If the Polycom CMA

Desktop finds the name you want, you can click to select it.

• In the manual dial box at the bottom of the main window, click , then selec t a name.

• Right click on one of the Recent Calls items.

2. Click

To display your Recent Calls as a group in your Contacts list:

1. From the main window, click Menu > Preferences > General.

2. Specify whether to show recent calls i n the Contacts list.

To view your Call Log:

>> From the main window, click Menu > Call Log. Log entries appear in the list in the or der the calls were placed to or received from the person or system. To find a

recent call in the call log, click a c olumn heading to sort or scroll through the names. Calls that connected successfully are marked with and calls that did not connect are marked with .

Call to start the call.

To delete entries from your Call Log:

1. From the main window, click Menu > Call Log.

2. Select one or more entries to delete.

3. Right-click the entries and choose Delete Selected Entries.

Polycom CMA Desktop Help Book

To view your call history for a Contact:

>> Right-click a Contact, and choose Show Details. The call history is listed in the order in which you placed calls to or received from this Contac t.

Related Topics

Placing a Call Seeing Details About a Contact Managing Your Contacts Searching for a Contact

Searching for a Contact

You can quickly find someone in your Contacts list, the Directory, or your Recent Calls, even when these lists contain many names. Once you find the p erson you want, click the name to place a call or chat.

Each person listed in the Directory can be registered with a Polycom CMA Desktop account and one or more video conferencing systems. When you place a call from the Directory, you are prompted to choose which system to c al l. When you invite a person to your Contacts list and they accept, you see separate entries in your Contacts list for each of the person's systems.

To search for a name in your Recent Calls lists:

1. Type the calling information in the m anual dial box at the bottom of the main wind ow. As you type, the system finds matching Contacts from your Recent Calls. If the system finds the Contact, you can click to select it.

2. Click

To search for a name in the Directory:

1. Click to open the Directory.

2. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room.

3. Click a name and then do one of the following:

Call to start the call.

Tip: For faster searches in large Directories, click

you're looking for, if you know it.

and choose the Group that contains the person

• Click Call to place a video call, if both systems support it. If video is not supported, an audio

call starts. If the person is registered with a video conferencing system as well as with Polycom CMA Desktop, you are prompted to choose which system to call.

• Click Add to Contacts to add the person or system to your Contacts list.

4. Optionally, change the display name.

5. Click Close to return to the main window.

Related Topics

Placing a Call Using Groups to Organize Contacts

Seeing Details About a Contact

You can see information about each of your C ontacts, including display name, c al l address, status, title, location, phone number, and email address. Y ou c an also view your call history with t his Contact.

To see details about a contact :

>> Right-click a Contact and choose Show Details.

To edit a Contact's details:

>> Right-click a Contact and choose Edi t Con tact.

To close the Details window:

>> Click the X in the top right corner of the window.

Related Topics

Viewing Your Recent Calls Managing Your Contacts About Your Contacts List, the Directory, and Your Recent Calls

Working with Content

Showing the Desktop

When you show your Windows desktop, al l participants see the same content at the same time. You can show slides, spreadsheets, or any other type of file. Everyone sees everythin g on your Windows desktop, including the cursor. The far end cannot control the cur s or or edit the file. Only one participant at a time can show content.

If your computer is running in a dual monitor configuration, you can choose whether to show the content displayed on the right or left (top or bottom) monitor. You can also choose to show just a por tion of the content.

Tip: Before you show your Windows desktop, m ake sure that your content is ready.

To show the Windows desktop to other participants:

1. In a call, click

2. Do one of the following: The other participants see the content the way it appears on your monitor.

• Click Send Monitor. If your computer is running in dual monitor configuration, click for the

monitor you want to show.

• The other participants see the content the way it appears on your monitor.

on the toolbar.

• Click Send Zoom to display the selection rectangle and adjust it, if necessary.

• The other participants see only the content enclosed by the selection rectangle.

To zoom in on content:

1. Click to display the selection rectangle. The other participants see only the content enclosed by the selection rectangle, enlarged to fill their screens.

2. To adjust the area you are showing, move your mouse to a corner or edge of the select i on rectangle and do one of the following:

• When the cursor changes to a bidirect ional arrow, click and drag to resize the selection.

• When the cursor changes to a hand, c li c k and drag to move the selection.

To stop showing the desktop:

>> Do one of the following:

• Click if you are showing the full desktop.

• Click if you are zoomed in on content.

• Close the Show Content window.

Related Topics

Placing a Call Showing the eBeam whiteboard Viewing Content

Viewing Content

When the far end shows content to you, the content opens in a separate window on your pr i m ary monitor. You can move and resize the content window, and you can show the content full screen.

To show the content full screen:

>>Click .

Related Topics

Showing the Desktop

Customizing Your Polycom CMA Desktop Environment

Presence

Customizing Your Polycom CMA Desktop Environment

Showing Others Your Availability

If you will be away from your computer or unavailable to accept calls, you can configure Polycom CMA Desktop to show others that you are not available. You can also configure Polycom CM A D es ktop to change your availability icon automatically when your computer is idle for the amount of time you specif y.

To change your availability:

>> In the main window, click

Setting

below your name, and choose one of the f ollowing:

Available

Do Not Disturb

Tip: When your system is set to Do Not Distur b, you can see presence for others on your C ontacts list. You can place calls and send chat messages, but you cannot receive calls or chat messages.

To automatically show others when you are idle:

1. From the main window, click Menu and choose Preferences > Presence .

2. Select Show me "Idle" when I'm inactive for: and specify the number of minutes t he system can be idle before others see your name marked as "Idle" in their Contacts lists. The C ontact Details window shows your availability as Idle.

Related Topics

Seeing Who's Available Placing a Call

Customizing Chat and Call Windows

You can choose how you want to displa y chat and call windows.

To specify how to display chat and call windows:

1. From the main window, click Menu and choose Preferences > Messages.

2. Specify what should happen when you press Enter when you are typing a message:

• Sends a message lets you send the message immediately, without clicking the Send button.

• Inserts a new line lets you keep typing, just as you press Enter key in a message to move to a

new line. Click Send to send the messa ge.

3. Specify whether to display the date an d time with messages.

4. Specify whether to display a message at the far end when you are typing.

Related Topics

Placing a Call Using Chat

Showing and Hiding the PIP

Setting Up Your Camera, Audio, and Network

During a call, you can verify the video you're sending to the far end by turning on t he Picture-in-Picture windo w (the PIP). The PIP appears in the right lower corner of the main video window. You can turn it on or off any time during a call.

Tip: The toolbar is automatically hidden when you choose full-screen video. To display the toolbar temporarily, move your mouse.

To show or hide the PIP:

>> Click

Related Topics

Viewing Full-Screen Video Customizing Chat and Call Windo ws Hiding and Showing Your Previe w Video Window

on the toolbar.

Viewing Full-Screen Video

When you are in a video call, you can see t he video full screen. This gives you a bet ter view of the person you're talking to. You may decide to use a smaller video window when you want to refer to content on your computer during a call or when you're chatting during the call. You can also switch back and forth between the two views during a call.

To view full-screen video:

>> Click on the toolbar.

To return to a smaller video window:

>> Do one of the following:

• Click on the toolbar.

• Press Esc.

Related Topics

Placing a Call Showing and Hiding the PIP Ending a Call Adding a Call to a Chat Session

Hiding and Showing Your Video Preview Window

When you're not in a call, the video from your camera is displayed in a window abov e your Contacts list. You can hide this window, if you prefer.

You can also verify your local vide o before you place a call, and adjust your camera if necessary.

To hide your video preview window:

>> Click

To show your video preview window:

>> Click .

To configure the system to show video preview before placing a call:

1. From the main window, click Menu > Preferences > General.

2. Enable Preview my video before pl acing a call.

Polycom CMA Desktop Help Book

Related Topics

Showing and Hiding the PIP Viewing Full-Screen Video Customizing Chat and Call Windo ws

Customizing the Enter Key

You can configure use of the Enter key whe n you type messages to work the way you prefer.

To specify how the Enter key works when you chat:

1. From the main window, click Menu and choose Preferences > Messages.

2. Specify whether pressing the Enter key should send the message or insert a li ne break.

Related Topics

Customizing Chat and Call Windo ws Using Chat Placing a Call

Setting

Description

None

Use no camera.

Automatic

Let the system automatically select a camera.

Choose the camera from a list of instal led cameras. you specified.

Setting Up Your Camera, Audio, and Network

Choosing a Camera

You may need to use different cameras in different environments. For example, you may use a webcam with your laptop when you work from your office, but you need to use the laptop's built-in camera when you work from home. Instead of reconfiguring your video pr eferences, you can choose the camera t o use before or during the call.

For information about choosing a webcam or video device for use with Pol ycom CMA Desktop, refer to the Release Notes for Systems, availa ble at

For information about installing your webcam, refer to the documentation that came with your webcam.

To choose a camera for a call:

>> Click on the toolbar and choose the camera to use. >> Do the following steps:

1. From the main window, click Menu > Preferences > Video.

2. Select the camera to use.

Related Topics

Placing a Call Specifying Camera Preferences Adjusting the Camera Adjusting the Volume

support.polycom.com.

Specifying Camera Preferences

Setting camera preferences lets you specify the camera to use and how it wor k s with your system.

To specify camera preferences:

1. From the main window, click Menu and choose Preferences > Video.

2. Select the camera to use:

Specify

4. To adjust the video you see, click Configure to go to the camera controls provided by the camera's manufacturer.

5. Specify whether to allow video calls when no camera is connected to your computer . This setting lets you place and receive video calls even when your camera is not connected or when the

camera selection is set to None. In t hi s type of call, you see the far-end video, and the far end sees the Polycom CMA Desktop logo.

Click Configure to set the properties of the camera

Related Topics

Choosing a Camera

Polycom CMA Desktop Help Book

Call Rate Fast Broadband

512 kbps

384kbps

yes

Standard Broadband

384 kbps

256kbps

yes

Basic Broadband

256 kbps

192 kbps

yes

Minimum Broadband

128 kbps

64kbps

yes

Adjusting the Camera Preferences: Video

Specifying Audio Preferences

Setting audio preferences lets you specify how your system handles audi o.

To specify audio preferences:

1. From the main window, click Menu > Preferences > Audio.

2. Choose the audio input device to use. Typically, the audio input device is a microphone or headset. Choose Auto to use the Windows default audio devic e.

3. Choose the audio output device to use for video calls. Typically, the audio output device is speakers or a headset. Choose Auto to use the Windows default audio device.

4. Choose the audio output device to use for playing alerts. Choose Auto to us e the default audio device.

Related Topics

Testing Audio Devices Adjusting the Volume Specifying Camera Preferences Configuring Alerts Preferences: Audio

Specifying Your Network Preferences

Polycom CMA Desktop automatically adjusts to give you the best call qua li ty for your connection type. You can specify your network connection yourself. If your administrator has set a call rate limit, this rate determines the rate used for calls.

Note: You cannot change your network settings during a call.

To specify your network type:

1. From the main window, click Menu > Preferences > Network.

2. Select the type of network connectio n you have:

Network Type

Enterprise Network Premium Broadband

Network Limit (all traffic)

10 Mbps 768 kbps 512kbps yes yes yes yes

Limit

1920kbps yes yes yes yes

Video Content Audio Chat

Solving Problems

Solving Audio and Video Problems

My camera is not listed in the device selection list.

Others don't see my video.

Restart Polycom CMA Desktop.

Reinstall your video device using the installation CD provided by the device's manufacturer, and then r estart Polycom CMA Desktop.

Restart Polycom CMA Desktop.

Reinstall your video device using the installation CD provided by the device's manufacturer, and then r estart Polycom CMA Desktop.

Verify your camera settings. To do this, click Menu, and then choose Preferences > Video.

Check your firewall settings. You may need to add Polycom CMA Desktop to your Windows firewall e xception list. To do this:

1. From the Windows desktop, click Start and choose Control Panel > Windows Firewall.

2. On the Exceptions tab, click Add Program.

3. Browse to c:\Program Files\Polycom\Polycom CMA Desktop\Polycom CMA Desktop.exe and click Open.

4. Browse to c:\Program Files\Polycom\Polycom CMA Desktop\CallControl.exe and cl ick Open.

5. Browse to c:\Program Files\Polycom\Polycom CMA Desktop\MediaProcessor.exe and click Open.

6. Browse to c:\Program Files\Polycom\Polycom CMA Desktop\LoggingServer.exe and cl ick Open.

If you are using a third party personal fi r ewall on your computer, you may need to add Polycom CMA Desktop to the firewall's exception list. Consult your firewall documentation for more information.

Ensure that the camera is not in use by anot her application. Ensure that your camera cable is connec ted securely.

My video preview window shows blu e video.

My video preview window shows the Polycom CMA Desktop logo.

My local video looks grainy.

Restart Polycom CMA Desktop.

Reinstall your video device using the installation CD provided by the device's manufacturer, and then r estart Polycom CMA Desktop.

a camera. A logo is shown in place of loca l v i deo when the camera is not available.

If you have a camera connected to your computer, ensure that your camera cable is connected securely.

•

Call quality is not good on my laptop.

Ensure that your laptop is connected to a power source. Running

It takes a long time to display video

Network problems can slow down the call connection. You may

Sometimes no video preview on the

When both video and audio are block ed

Audio

Ensure that your audio is not muted. If your audio is muted, you

Reduce the volume on your system.

Far-end participants hear poor audio

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incandescent lighting instead of fluorescent lights.

• Ensure that your camera is configured correctly. For more

information, see

on battery power can reduce the lapt op's performance. Adjust your Windows power manageme nt setting to High

Performance (on Windows Vista) or Maximum Performance (on Windows XP).

Choosing a Camera.

after the call starts.

main window, especially after the system wakes up.

The far site can’t receive video or receives poor video from Polycom CMA Desktop in wireless, VPN, or ADSL environment.

for 15 seconds after the call setup, a firewall notification pops up.

The audio and the video cannot be transmitted under VPN connection.

My microphone is not listed in the device selection list.

Others don't hear my audio.

want to try the call again later

Hide my video preview window and show it again.

Check the packet lost and call rate in C all Statistics page. Go to Preference > Network , set the Internet connection to a

lower bandwidth, then call again.

Contact the network administrat or .

Go to Preference -> Network, select Never use QoS.

Reinstall your audio device using the installation CD provided by the device's manufacturer, and then r estart Polycom CMA Desktop.

see on the screen and is highlighted on the toolbar. Ensure your microphone cable is connected securely.

Reinstall your audio device using the installation CD provided by the device's manufacturer, and then r estart Polycom CMA Desktop.

Verify your audio settings. To do this, click Menu, and then choose

Preferences > Audio. After you make a change, click Test Audio Devices to test the audio devic es.

Place the microphone and speakers as far apart as possible. Use earphones instead of speakers. Use a headset instead of microphone and speakers.

Far-end participants hear an echo.

If you use a laptop's integrated speaker s with the laptop's integrated microphone or with a webcam 's microphone, the structure of the laptop computer and the quality of the laptop speakers may cause problems that the Windows echo canceller cannot correct. Connect external sp eakers and use them instead of the integrated speakers.

Place the microphone farther from t he per son speaking. Speaking

Polycom CMA Desktop Help Book

Online Help

Message

Corrective Action

No network connection.

Ensure that your network cable is secur ely connected to your

Unable to connect to the provisioni ng s erver.

Ensure that the provisioning server address is entered

too close to the microphone can cause po or audio quality. Ensure that the far-end audio is not m uted.

Ensure that your volume is set to an audible level.

I don't hear audio from others.

My online help doesn't display c orrectly.

Related Topics

Testing Audio Devices Troubleshooting Notifications

Ensure that your speaker cable is connec ted securely.

Reinstall your audio device using the installation CD provided by the device's manufacturer, and then res tart Polycom CMA Desktop.

Ensure that your computer's web browser is configured to allow active content. Refer to your browser's documentation for information about how to adjust this setting.

Testing Audio Devices

To ensure that your audio devices are functioning correctly, you can test the audio devices used for making video calls and playing alerts.

To test audio devices:

1. From the main window, click Menu > Preferences > Audio.

2. Click Test Audio Devices.

3. Speak into your microphone in a normal voi ce. When you speak, the indicator shows that the microphone is picking up your voic e. For best results, try to

speak so that the color bar shows green m ost of the time. You may need to move the mic rophone farther away to do this.

4. To test the device used for audio in a call, click Start, and then cl i c k Stop to finish.

5. To test the device used for alerts, c li c k Start, and then click Stop to finish.

Related Topics

Specifying Audio Preferences Adjusting the Volume

Troubleshooting Notifications

Polycom CMA Desktop displays notifications in the bottom right corner of the window. To get more information about solving problems, click .

system. Ensure that your network adapter is installed and configured

correctly.

correctly. To do this, go to Preferenc es > Sign In.

Copyrights and Legal Notices

Polycom CMA Desktop license not available.

The maximum numbers of users are in use. Try signing in Unable to download user infomation.

Check the network connection to the LD A P server. Unable to connect to the media server.

An internal error occurred. Please restart the Polycom CMA

Unable to connect to the presence server.

The presence service may be unavailable or there may be a

Unable to connect to LDAP server.

Check the network connection to the LD A P server. contact

Unable to register to the gatekeep er .

Check the network connection to t he gatekeeper. contact

Unable to connect to call control.

An internal error occurred. Please restart the Polycom CMA

The selected camera is not available.

Ensure that your camera is securel y connected to your

You have missed a call from ____.

If your system is configured to show Recent Calls as a gr oup

If you continue to see this message, contact your Polycom CMA Desktop administrator.

again later.

If you continue to see this message, contact your Polycom CMA Desktop administrator.

Desktop.

problem with the server address or with your account. Polycom CMA Desktop will continue trying to connect.

If you continue to see this message, contact your Polycom CMA Desktop administrator.

your Polycom CMA Desktop administr ator.

Unable to Register SIP Server. Check the network connection to the SIP server. contact

your Polycom CMA Desktop administr ator.

Desktop.

Current user is logged in from another location.

Related Topics

Solving Audio and Video Problems Saving Logs

Sign out from another location and sign in again.

system. Close other applications that ar e us ing the camera, or

release the camera from within the other application. If more than one camera is installed, go to Preferences >

Video, and select a different camera.

in your Contacts list, you can return t he c all by double clicking it.

Saving Logs

If you need to report a problem, you ma y be asked to supply information about your system. The Save Log Utility automatically creates a zipped fil e c ontaining information about the syst em and the Polycom CMA Desktop log file. You can choose to save the file directly from the Notification Log utility.

Polycom CMA Desktop Help Book

To collect Polycom CMA Desktop Diagnostics:

1. From the main window, click Menu and choose Preferences > Statistics > Log.

2. Click Save Log.

3. Specify where you want to save the zipp ed file.

Related Topics

Preferences: Notification Log Troubleshooting Notifications

Copyrights and Legal Notices

trademark of Polycom, Inc. All other product and company names are the trademarks or registered trademark s of their respective owners.

Third Party Software

Open Source Licenses

ares

fee is hereby granted, provided t hat the above copyright notice appear in all copies and that both that copyright notice and this permission notic e appear in supporting documentation, and that the name of M.I.T. not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission.

M.I.T. makes no representations about the suitability of this soft ware for any purpose. It is provided "as is" without express or implied warranty.

as3crypto

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRA NTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL TOM WU BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Address all questions regarding this license to:

• Henri Torgemane

• henri_torgemane@yahoo.com

Additionally, the MD5 algorithm is covered by the following notice: Copyright (C) 1991-2, RSA Data Sec ur i ty, Inc. Created 1991. All rights reserved. License to copy and use this software is gr anted provided that it is identified as the "RSA Data Security, Inc. MD5

Message-Digest Algorithm" in all material mentioning or referencing this software or this function. License is also granted to make and use derivative works provided that such works are identified as "derived from

the RSA Data Security, Inc. MD5 Mess age-Digest Algorithm" in all materi al m entioning or referencing the derived work.

RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose. It is provided "as i s" without express or implied warranty of any kind.

These notices must be retained in any cop i es of any part of this documentation and/or software.

Polycom CMA Desktop Help Book

as3httpclientlib

Copyright (c) <year> <copyright hol ders> Permission is hereby granted, fr ee of charge, to any person obtaining a copy of this software and associated

documentation files (the "Software" ) , to deal in the Software without r es triction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is fur nished to do so, subject to the following c ond itions :

The above copyright notice and this perm ission notice shall be included in al l copies or substantial portions of t he Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

CyrusSASL

following conditions are met:

1. Redistributions of source code must retain the above copyright notice, t his list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notic e, this list of conditions and the following disclaimer in the doc umentation and/or other materials provided with the distribution.

3. The name "Carnegie Mellon University" must not be used to endorse or promote products derived from this software without prior written permission. For permission or any legal details, please contact Office of Technology Transfer Carnegie Mel lon University

5000 Forbes Avenue Pittsburgh, PA 15213-3890 (412) 268-4387, fax: (412) 268-7395 tech-transfer@andrew.cmu.edu

4. Redistributions of any form whatsoever must retain the following acknowledgment:

"This product includes soft ware dev eloped by Computing Services at Carnegie Mellon University (http://www.cmu.edu/computing/)."

CARNEGIE MELLON UNIVERSITY DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, IN NO EVENT SHALL CARNEGIE MELLON UNIVERSITY BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHE R TO RTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTW A RE .

Expat

Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clar k Cooper Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers. Permission is hereby granted, fr ee of charge, to any person obtaining a copy of this software and associated

documentation files (the "Software" ) , to deal in the Software without restriction, including without l imitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is fur nished to do so, subject to the following conditions:

Copyrights and Legal Notices

The above copyright notice and this per m i s sion notice shall be included in all c opies or substantial portions of the Software.

IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

FZip

for any damages arising from the us e of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to

alter it and redistribute it freely , subject to the following restrictions :

1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a pr oduct, an acknowledgment in the product documentation would be appreciated but is not required.

2. Altered source versions must be plai nly marked as such, and must not be mis represented as being the original software.

3. This notice may not be removed or altered f rom any source distribution.

JpegLib

The Independent JPEG Group's JPE G software README for release 8b of 16-May-2010 This distribution contains the eighth public release of the Independent JPEG Group's free JPEG software. You are

welcome to redistribute this software and to use it for any purpose, subject to the conditions under LEGAL ISSUES, below.

This software is the work of Tom Lane, Guido Vollbeding, Philip Gladsto ne, Bill Allombert, Jim Boucher, Lee Cr ocker, Bob Friesenhahn, Ben Jackson, Julian Minguillon, Luis Ortiz, George Phi llips, Davide Rossi, Ge' Weijers, and other members of the Independent JPEG Group.

IJG is not affiliated with the official ISO JPEG standards committee. DOCUMENTATION ROADMAP This file contains the following sections: OVERVIEW General description of JPEG and the IJG software. LEGAL ISSUES Copyright, lack of warranty, terms of distribution. REFERENCES Where to learn more about JPEG. ARCHIVE LOCATIONS Where to find newer versions of this software. ACKNOWLEDGMENTS Special thanks. FILE FORMAT WARS Software *not* to get. TO DO Plans for future IJG releases. Other documentation files in the dist ribution are: User documentation: install.txt How to configure and install the IJG software. usage.txt Usage instructions for cjpeg, djpeg, jpegtran,

Polycom CMA Desktop Help Book

rdjpgcom, and wrjpgcom. *.1 Unix-style man pages for programs (same info as usage.txt). wizard.txt Advanced usage instructions for JPEG wizards only. change.log Version-to-version change highlights. Programmer and internal documentation: libjpeg.txt How to use the JPEG library in your own programs. example.c Sample code for calling the JPEG l ibrary. structure.txt Overview of the JPEG library's internal structure. filelist.txt Road map of IJG files. coderules.txt Coding style rules --- pleas e read if you contribute code. Please read at least the files install. txt and usage.txt. Some informati on can also be found in the JPEG FAQ

(Frequently Asked Questions) article. See ARCHIVE LOCATIONS below to find out where to obtain the FAQ article. If you want to understand how the JPEG code works, we suggest reading one or more of the REFERENCES, then

looking at the documentation files (in roughly the order listed) before diving into the code.

OVERVIEW This package contains C software to im plement JPEG image encoding, decoding, and transcoding. JPEG

(pronounced "jay-peg") is a standardized compression method for full-color and gray-scale images. This software implements JPEG basel ine, extended-sequential, and progressive compression processes. Provision

is made for supporting all variants of these processes, although some uncom m on parameter settings aren't implemented yet. We have made no provis i on for supporting the hierarchical or lossless processes defined in the standard.

We provide a set of library routines for reading and writing JPEG image files, plus two sample applications "cjpeg" and "djpeg", which use the library to perform conversion between JPEG and some other popular image file format s .

The library is intended to be reused in other applications. In order to support file conversion a nd v iewing software, we have included considerable functionality beyond the bare

JPEG coding/decoding capabili ty; for example, the color quantization modules are not strictly part of JP EG decoding, but they are essential for output to colormapped file formats or colormapped displays. These extra functions c an be compiled out of the library if not required for a particular application.

We have also included "jpegtran", a utility for lossless transcoding between different JPEG processes, and "rdjpgcom" and "wrjpgcom", two simple applications for inserting and ext r acting textual comments in JFIF f i les.

The emphasis in designing this software has been on achieving portabilit y and flexibility, while also making it fast enough to be useful. In particular, t he software is not intended to be read as a tutorial on JPEG. (See the REFERENCES section for introductory material.) Rather, it is intended to be reliable, portable, industrial-strength code. We do not claim to have achieve d that goal in every aspect of the software, but we strive for it.

We welcome the use of this software as a c omponent of commercial products. N o r oyalty is required, but we do ask for an acknowledgement in product documentation, as described under LEGAL ISSUES.

LEGAL ISSUES In plain English:

1. We don't promise that this software works. (But if you find any bugs, please let us know!)

2. You can use this software for whatever you want. You don't have to pay us.

3. You may not pretend that you wrote this s oftware. If you use it in a program, you must acknowledge somewhere in your documentation that you've used the IJG code.

In legalese:

Copyrights and Legal Notices

The authors make NO WARRANTY or representation, either express or implied, with respect to this software, its quality, accuracy, merchantabil ity, or fitness for a particular purpos e. This software is provided "AS IS", and you, its user, assume the entire risk as to its quality and accuracy.

This software is copyright (C) 199 1-2010, Thomas G. Lane, Guido Vollbedi ng. All Rights Reserved except as specif i ed below. Permission is hereby granted to use, copy, modify, and distribute this software (or portions thereof) for any purpose,

without fee, subject to these conditions:

1. If any part of the source code for this s oftware is distributed, then this READ M E file must be included, with this copyright and no-warrant y noti c e unaltered; and any additions, deletions, or changes to the original files must be clearly indicated in accompanying documentation.

2. If only executable code is distributed, then the accompanying document ation must state that "this software is based in part on the work of the Independent JPEG Group".

3. Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences; the authors accept NO LIABILITY for damages of any kind.

These conditions apply to any software derived from or based on the IJG code, not just to the unmodified library. If you use our work, you ought to acknowledge us.

Permission is NOT granted for the use of any IJG author's name or company name in advertising or publicit y relating to this software or products derived from it. This software may be referred t o only as "the Independent JPEG Group's software".

We specifically permit and encourage the use of this software as the basis of c ommercial products, provided that all warranty or liability claims are as sumed by the product vendor.

ansi2knr.c is included in this dis tribution by permission of L. Peter Deutsch, sole proprietor of its copyright hol der, Aladdin Enterprises of Menlo Park, C A .ansi2knr.c is NOT covered by the above copyright and conditions, but instead by the usual distribution terms of the Free Software Foundation; principally, that you must include source code if you redistribute it. (See the file ans i 2k nr.c for full details.) However, since ansi2knr.c is not needed as part of any program generated from the IJG code, this does not l imit you more than the foregoing paragraphs do.

The Unix configuration script "c onfigure" was produced with GNU Autoconf. It is copyright by the Free Software Foundation but is freely distributable. The same holds for its supporting scripts (config.guess, config.s ub, ltmain.sh). Another support script, install-sh, is copyright by X Consortium but is als o freely distributable.

The IJG distribution formerly incl uded code to read and write GIF files. To avoid entanglement with the Unisys LZW patent, GIF reading support has bee n removed altogether, and the GIF writer has been simplified to produce "uncompressed GIFs". This technique does not use the LZW algorithm; the resulting GIF files ar e larger than usual, but are readable by all standard GIF decoders.

We are required to state that "The G raphics Interchange Format(c) is the Copyright property of CompuServe Incorporated. GIF(sm) is a Servic e Mark property of CompuServe Incorporated."

REFERENCES We recommend reading one or more of these references before trying to understand the innards of the JPEG

software. The best short technical introduct ion to the JPEG compression algorit hm i s Wallace, Gregory K. "The JPEG Sti ll

Picture Compression Standar d", Communications of the ACM, April 1991 (vol. 34 no. 4), pp. 30-44. (Adjacent articl es in that issue discuss MPEG motion picture compression, applications of J P EG, and related topics.) If you don't have the CACM issue handy, a PostScript file containing a revised version of Wal lace's article is available at http://www.ijg.org/files/wallace.ps.gz. The file (actually a preprint for an ar ticle that appeared in IEEE Trans. Consumer Electronics) omits the sample images that appeared in CACM, but it includes corrections and some added material. Note: the Wallace article is copyright ACM and IEEE, and it may not be used for commercial purposes.

A somewhat less technical, more leisurely introduction to JPEG can be found in "The Data Compression Book" by Mark Nelson and Jean-loup Gailly, pu bl ished by M&T Books (New York), 2nd ed. 1996, ISBN 1-55851-434-1. This book provides good explanations and example C code for a multitude of compression methods including JPEG. It is an excellent source if you are comfor table reading C code but don't know much about data compression in general. The book's JPEG sample code is far from indus trial-strength, but when you are ready to look at a full implementation, you've got one here.

Polycom CMA Desktop Help Book

The best currently available descr iption of JPEG is the textbook "JPEG Still Im age Data Compression Standard" by William B. Pennebaker and Joan L. Mit c hell, published by Van Nostrand Reinhold, 1993, ISBN 0-442-01272-1. Price US$59.95, 638 pp. The book includes the complete text of the ISO JPEG standards (DIS 10918-1 and draft DIS 10918-2).

Although this is by far the most detailed and comprehensive exposition of JPEG publicly available, we point out t hat it is still missing an explanation of the most essential properties and algorithms of the underlying DCT technology. If you think that you know about DCT-bas ed JPEG after reading this book, then you are in delusion. The real fundamentals and corresponding potential of DCT-based JPEG are not publicl y known so far, and that is the reason for all the mistaken developments taking place in the image coding domain.

The original JPEG standard is divided into two parts, Part 1 being the actual specification, while Part 2 covers compliance testing methods. Part 1 is titled "Digital Compression and Coding of Continuous-tone Still Images, Part 1: Requirements and guidelines" and has document numbers ISO/IEC IS 10918-1, ITU-T T.81. Part 2 is titled "Digital Compression and Coding of Continuous-tone Still Images, Part 2: Compliance testing" and has document numbers ISO/IEC IS 10918-2, ITU-T T.83.

IJG JPEG 8 introduces an implementati on of the JPEG SmartScale extension which is specified in a contributed document at ITU and ISO with title "ITU-T JPEG-Plus P roposal for Extending ITU-T T.81 for Advanced Image Coding", April 2006, Geneva, Switzerland. The latest version of the document is Revision 3.

The JPEG standard does not specify al l details of an interchangeable file format. For the omitted details we follow the "JFIF" conventions, revision 1. 02. JFIF 1.02 has been adopted as an Ecma Int er national Technical Report and thus received a formal publication status. It is available as a free downlo ad in PDF format from http://www.ecmainternational.org/publications/techreports/E-TR-098.htm.

A PostScript version of the JFIF document is available at http://www.ijg.org/files/jfif.ps.gz. There is also a plain text version at http://www.ijg.org/files/jfif.txt.gz, but it is missing

the figures. The TIFF 6.0 file format specificat ion can be obtained by FTP from ftp://ftp.sgi.com/graphics/tiff/TIFF6.ps .gz . The

JPEG incorporation scheme found in the TIFF 6.0 spec of 3-June-92 has a number of serious problems. IJG does not recommend use of the TI FF 6.0 design (TIFF Compression tag 6). Instead, we recommend the JPEG

design proposed by TIFF Technical Note #2 (Compression tag 7). Copies of this Note can be obtained from http://www.ijg.org/files/. It is expected that the next revision of the TIFF spec will repl ace the 6.0 JPEG design with the Note's design. Although IJG' s own code does not support TIFF/JPEG, the fr ee l ibtiff library uses our library to implement TIFF/JPEG per the Note.

ARCHIVE LOCATIONS The "official" archive site for th is software is www.ijg.org. The mos t recent released version can always be f ound

there in directory "files". This parti c ular version will be archived as http://www.ijg.org/files/jpegsrc.v8b.tar.gz, and in Windows-compatible "zip" archiv e format as http://www.ijg.org/files/jpegsr8b.zip.

The JPEG FAQ (Frequently Asked Questi ons) article is a source of some general information about JPEG. It is available on the World Wide Web at http://www.faqs.org/faqs/jpeg-faq/ and other news.answers archive s i tes,

including the official news.answers archive at rtfm.mit.edu: ftp://rtfm.mit.edu/pub/usenet/news.a nswers/jpeg-faq/. If you don't have Web or FTP access, send e-mail to mail-server@rtfm.mit.edu with body send usenet/news.answers/jpeg-faq/part1 send usenet/news.answers/jpeg-faq/part2

ACKNOWLEDGMENTS Thank to Juergen Bruder for providing me with a copy of the common DCT algorithm ar ticle, only to find out that I had

come to the same result in a more direct and comprehensible way with a more gener ative approach. Thank to Istvan Sebestyen and Joan L. Mitchell for inviting me to the ITU JPEG (S tudy Group 16) meeting in Geneva,

Switzerland. Thank to Thomas Wiegand and Gary Sul li van for inviting me to the Joint Video Team (MPEG & ITU) meeting in

Geneva, Switzerland.

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Thank to John Korejwa and Massimo Ballerini for inviting me to fruitful cons ul tations in Boston, MA and Milan, Ital y. Thank to Hendrik Elstner, Roland Fass auer, Simone Zuck, Guenther Maier-Gerber, Walter Stoeber, and Fred

Schmitz for corresponding business development. Thank to Nico Zschach and Dirk Stelling of the technical support team at the Digital Images company in Halle for

providing me with extra equipment for configuration tests. Thank to Richard F. Lyon (then of Foveon Inc.) for fruitful communication about J PEG configuration in Sigma Photo

Pro software. Thank to Andrew Finkenstadt for hos ting the ijg.org site. Last but not least special thank to Thomas G. Lane for the original design and dev elopment of this singular software

package.

FILE FORMAT WARS The ISO JPEG standards committee actually promotes different formats like "JPEG 2000" or "JPEG XR" which are

incompatible with original DCT-based JPEG and which are based on fault y t ec hnologies. IJG therefore does not and will not support such momentary mistakes (see REFERENCES).

We have little or no sympathy for the prom otion of these formats. Indeed, one of the original reasons for developing this free software was to help force convergence on common, interoperabl e format standards for JPEG files.

Don't use an incompatible file for m at! (In any case, our decoder will remain capable of reading existing JPEG image files indefinitely.)

TO DO Version 8 is the first release of a ne w generation JPEG standard to overcome the lim itations of the original JPEG

specification. More features are being prepared for coming releases. Please send bug reports, offers of help, etc. to jpeg-info@uc.ag.

Libxml2

Except where otherwise noted in the source code (e.g. the files hash.c, list.c and the trio files, which are covered by a similar licence but with different Copyright notices) all the files are:

documentation files (the "Softwar e" ) , to deal in the Software without restriction, including without limit ation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit per sons to whom the Software is fur-nished t o do so, subject to the following conditi ons:

The above copyright notice and this perm ission notice shall be included in al l copies or substantial portions of t he Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTAB ILITY, FIT-NESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE DANIEL VEILLARD BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CON-NECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Except as contained in this notice, the name of Daniel Veillard shall not be used in advertising or otherwise to promote the sale, use or other deal-ings in this Software without prior written authorization from him.

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OpenLDAP

The OpenLDAP Public License Version 2.8, 17 August 2003 Redistribution and use of this software and associated documentation ("Software"), with or without modif ication, are

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1. Redistributions in source form m us t retain copyright statements and not i c es,

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3. Redistributions must contain a verbatim copy of this document. The OpenLDAP Foundation may revise this license from time to time. Each revision is distinguished by a version number. You may use this Software under terms of this license revision or under the terms of any subsequent revision of the license.

THIS SOFTWARE IS PROVIDED BY THE OPENLDAP FOUNDATION AND ITS CONTRIBUTORS ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

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WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OPENLDAP FOUNDATION, ITS CONTRIBUTORS, OR THE AUTHOR(S) OR OWNER(S) OF THE SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

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to copy and distribute verbatim c opi es of this document is granted.

OpenSSL

License This is a copy of the current LICENSE file inside the CVS repository. LICENSE ISSUES The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original

SSLeay license apply to the toolkit. S ee below for the actual license texts . Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org.

following conditions are met:

1. Redistributions of source code must retain the above copyright notice, t his list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notic e, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

4. The names "OpenSSL Toolkit" and "OpenS SL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact opensslcore@openssl.org.

5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permi s sion of the OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Pr oject for use in the OpenSSL Toolkit (http://www.openssl.org/)"

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This product includes cryptographic software written by Eric Young ( eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).

Copyrights and Legal Notices

Original SSLeay License Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as t o c onform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The

following conditions apply to al l code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not j us t the SSL code. The SSL documentation included with this distribution is covered b y the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).

Copyright remains Eric Young's, and as such any Copyright notices in the c ode are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and us e in source and binary forms, with or without modification, are permitted provided that the following conditions ar e m et:

1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)" The word ' cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-).

4. If you include any Windows specif ic code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes soft ware written by Tim Hudson (tjh@cryptsoft.com)"

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The licence and distribution ter m s for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied a nd put under another distribution licenc e [including the GNU Public Licence.]

XIFF

Copyright (C) 2003-2009 Igniterealtime Community Contributors Daniel Henninger Derrick Grigg <dgrigg@rogers. c om> Juga Paazmaya <olavic@gmail.com> Nick Velloff <nick.velloff@gmail.com> Sean Treadway <seant@oncotype. dk > Sean Voisen <sean@voisen.org> Licensed under the Apache License, V ersion 2.0 (the "License"); you may not use this file except in compliance

with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0

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Copyrights and Legal Notices

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Copyrights and Legal Notices

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Polycom 3725-26792-003 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting Started with Polycom CMA Desktop

Welcome to Polycom CMA Desktop

Starting Polycom CMA Desktop

First Steps with Polycom CMA Desktop

Calling and Answering

Placing a Call

Ending a Call

Seeing Who's Available

Availability for calls

Availability to chat

Examples

Participating in a Multipoint Call

Entering a Virtual Meeting Room Password, Extension, or Meeting Number

Controlling the Far-End Camera

Using the Contacts, Directory, and Recent Calls Lists

Managing Your Contacts

Using Groups to Organize Contacts

Using the Directory

Viewing Your Recent Calls

About your Recent Calls

Searching for a Contact

Seeing Details About a Contact

Working with Content

Showing the Desktop

Viewing Content

Customizing Your Polycom CMA Desktop Environment

Showing Others Your Availability

Customizing Chat and Call Windows

Showing and Hiding the PIP

Viewing Full-Screen Video

Hiding and Showing Your Video Preview Window

Customizing the Enter Key

Setting Up Your Camera, Audio, and Network

Choosing a Camera

Specifying Camera Preferences

Specifying Audio Preferences

Specifying Your Network Preferences

Solving Problems

Solving Audio and Video Problems

Testing Audio Devices

Troubleshooting Notifications

Saving Logs

Copyrights and Legal Notices

Third Party Software

Open Source Licenses

ares

as3crypto

as3httpclientlib

CyrusSASL

Expat

FZip

JpegLib

Libxml2

log4cxx

OpenLDAP

OpenSSL

XIFF