Polycom 320, 330 User Manual

User Guide

for the SoundPoint® IP 330/320

SIP 2.2

August, 2007 Edition

1725-11241-001 Rev. B

SIP 2.2

Trademark Information

Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™,

Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V

IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

Portions of the software contained in this product are: Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper Copyright © 1998 by the Massachusetts Institute of Technology Copyright © 1998-2003 The OpenSSL Project Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler Copyright © 1996 - 2004, Daniel Stenberg, <daniel@haxx.se>

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

About This Guide

Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.

This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 330/320 SIP phone. As well, read the Parts

List and Regulatory Notices sections in this guide before you set up and use

the SoundPoint IP 330/320 SIP phone. This information can also be found at

http://www.polycom.com/support/voip/.

iii

User Guide SoundPoint IP 330/320

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Getting Started with Your SoundPoint IP 330/320 Phone . .1–1

2 Customizing Your SoundPoint IP 330/320 Phone . . . . . . . . 2–1

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Assembling Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . 1–3

Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–4

Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–4

Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Features of Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . . 1–8

Before You Use Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . 1–10

Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Directory Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

User Guide SoundPoint IP 330/320

3 Using the Basic Features of Your SoundPoint IP 330/320

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–16

Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Setting Up a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

Assigning Speed Dial Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

4 Using the Advanced Features of Your SoundPoint IP 330/320

Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Integrating With Microsoft Live Communications Server 2005 . . . . 4–7

Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

5 Troubleshooting Your SoundPoint IP 330/320 Phone . . . . . 5–1

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Contents

Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1

vii

User Guide SoundPoint IP 330/320

viii

Getting Started with Your SoundPoint IP 330/320 Phone

This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 330/320 phone.

The SoundPoint IP 330/320 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 330/320 supports advanced functionality, including multiple call and flexible line appearances, HTTPS secure provisioning, presence, custom ring tones, local conferencing, and Polycom’s superb voice quality.

This chapter contains:

• Parts List

• Assembling Your SoundPoint IP 330/320 Phone

• Features of Your SoundPoint IP 330/320 Phone

• Before You Use Your SoundPoint IP 330/320 Phone

To customize your phone, refer to Customizing Your SoundPoint IP 330/320

Phone on page 1-1. To read about the phone’s basic features, refer to Using the Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1. To read the

phone’s advanced features, refer to Using the Advanced Features of Your

SoundPoint IP 330/320 Phone on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

1 - 1

User Guide SoundPoint IP 330/320

Parts List

The following components are included in your SoundPoint IP 330/320 package:

• Polycom SoundPoint IP 330/320 phone

Line 1Dial

GHI

PQRS

ABC

JKL

TUV8WXYZ

OPER

Line 2

DEF

Hold

MNO

• handset & handset cord

1 - 2

• Phone Base

• Network / Power Cable

Getting Started with Your SoundPoint IP 330/320 Phone

• Quick Start Guide and registration card

Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator.

Assembling Your SoundPoint IP 330/320 Phone

This section describes how to assemble your SoundPoint IP 330/320 phone:

• Connect network and power source

• Connect handset and headset (optional)

• Attach phone base

If your phone is already assembled, go directly to Features of Your SoundPoint

IP 330/320 Phone on page 1-8.

1 - 3

User Guide SoundPoint IP 330/320

Connecting Network and Power Source

Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator.

Note

The AC power adapter is a separate, optional accessory. Your system administrator will provide one to you if necessary.

Power over Ethernet

Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

To connect the PoE:

• Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch.

IEEE802.3af compliant PoE Hub/Switch/Midspan Unit

Power Adapter

(Optional Accessory)

Note

The SoundPoint IP 330 has an optional PC connection. The SoundPoint IP 320 does not. This is the only difference between the phones.

If you want to use the optional PC connection on the SoundPoint IP 330, a separate ferrite clamp (not included) is required. Contact your system administrator.

Connecting the Handset and Optional Headset

To connect the handset and optional headset:

1. Connect the short straight end of the phone cord to the handset and the

corresponding longer straight end of the cord to the handset jack on the back of the phone.

1 - 4

Getting Started with Your SoundPoint IP 330/320 Phone

Handset Headset

(optional)

2. Connect the headset (optional) to the headset jack on the side of the phone.

For information on supported headsets, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box.

Note

If headsets are deployed in high static environments where users frequently disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD).

You should take precautions to avoid excessive static buildup in your environment. This can include humidity control and removal of synthetic materials near the phone location. Antistatic spray applied to carpets in the workplace can reduce the level of static buildup.

Attaching the Base

The phone base can be attached to the SoundPoint IP 330/320 in one of two ways:

• As a desk mount

• As a wall mount

Refer to the following sections to attach the base to the phone or, for more detailed instructions, go to http://www.polycom.com/support/voip/and search for the “Wallmount Instructions for SoundPoint IP Phones” quick tip.

1 - 5

User Guide SoundPoint IP 330/320

To attach the base as a desk mount:

1. Place all cords in the recessed area above the modular jacks.

2. Align the two protrusions on the bracket with their corresponding holes

in the phone.

1 - 6

3. Snap them together to lock the base to the phone.

Getting Started with Your SoundPoint IP 330/320 Phone

To attach the base as a wall mount:

1. Place all cords in the recessed area below the modular jacks.

2. On the back of the phone, remove the key located behind the hook switch

and reposition it so that the end tab (at a 45

angle) is facing up.

3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up.

4. Align the base stand tabs with their corresponding insertion points on the phone, and then snap the phone into place (as shown).

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User Guide SoundPoint IP 330/320

217

13 5

Features of Your SoundPoint IP 330/320 Phone

ABC

JKL

TUV8WXYZ

OPER

MNO

GHI

PQRS

Line 1Dial

Line 2

DEF

Hold

The features of the SoundPoint IP 330/320 phone are:

1. Message Waiting Indicator—This will alert you to voice and text (instant) messages.

2. Line Icons—Use these keys to activate up to lines that can be assigned to your phone. The associated icons represent:

— Registered line

— Registered shared line

— Unregistered line

— VoiceMail/Messages

— Speed-Dial

— Ringing

— Call in progress/Conference

1 - 8

— Call Forward

Getting Started with Your SoundPoint IP 330/320 Phone

— Do Not Disturb

— Presence/BLF

3. Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions.

4. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is:

— Solid green—An active call is in progress.

— Fast flashing green—There is an Incoming (ringing) call.

— Flashing green—The call is held by the other party.

— Flashing red—The call is on hold.

— Solid red—The line is busy remotely (shared lines).

5. Line Keys and —Use these keys to activate up to lines that can be assigned to your phone.

6. Hold —Holds an active call or resumes a held call.

7. Headset —Allows you to place and receive calls through an

optionally connected headset.

8. Speakerphone —Allows for hands-free communication during

calls.

9. Hands-free Microphone—Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results.

10. Volume Keys —Use these to adjust the volume of the handset, headset, speaker, and ringer.

11. Microphone Mute —Mutes audio transmission locally during calls.

12. Dial Pad—These 12 keys provide the 10 digits, the alphabetic characters, and special characters available in context-sensitive applications.

13. Feature Keys—Access important features using these keys.

— —Dial phone number entered or view placed call list.

— —Access local (your phone) and call server features.

1 - 9

User Guide SoundPoint IP 330/320

14. Display Control Keys—Use , , , and (arrow keys)

to scroll through the displayed information.

Use (the Select key) to select a field of displayed data or enter edit

mode for some settings.

15. Speaker—For ringer and hands-free audio output.

16. Hookswitch

17. Graphic Display—Shows information about calls, messages, soft keys,

time, date, and other relevant data.

— Important messages appear on the idle display through an animated

scrolling list, which has precedence over the normal idle display. The following screens show some examples:

Before You Use Your SoundPoint IP 330/320 Phone

To navigate through menus and to enter data, these are useful tips:

• Press to enter the basic settings menu or exit from any menu.

• Press and or hold and down to scroll through the

lists.

Note

1 - 10

Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory.

Getting Started with Your SoundPoint IP 330/320 Phone

• Use the dial pad keys to navigate through and make selections in numbered menu lists.

• The navigation guide icon in the top left-hand corner of the graphic display shows which arrow keys can be used at a particular sublevel.

For example, the following figure shows that , , , and

can be used at this point.

Note

After 20 seconds of inactivity, the menu system will also automatically exit to the idle display unless an edit session is in progress.

• To enter text using the dial pad, press the number keys one or more times.

For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. The text that can be entered by a key is shown beneath the entry line. This is true for all languages that can be displayed by the phone. When in text entry mode, the title will show whether keys will generate numbers (1) or characters (a or A).

The type of text entry available is displayed in the title line.

Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and appear when you press *, 1, or 0.

Note

Switch to uppercase by pressing and to lowercase by pressing .

Pressing the # also allows for URL or IP address entry. These options are only available to system administrators in appropriate menu items. For example, when editing directory contacts use “Abc”, “abc”, or “123” and when editing server addresses use “URL”, “IP”, or “123”.

1 - 11

User Guide SoundPoint IP 330/320

Note

To enter the “#” character, use the “*” key to access the appropriate special character. “#” cannot be entered using its own key because it is used to change text entry modes.

• Press and hold (for one second) from the idle display:

— to point to the contact in the directory system where you

can scroll through the individual fields.

— to the Placed Calls list when the phone is idle.

Pressing again will call the currently highlighted number.

Pressing while in the dialing editor will dial the current number.

• Press and hold the Backspace soft key to delete an entire field.

1 - 12

Customizing Your SoundPoint IP 330/320 Phone

You can customize your SoundPoint IP 330/320 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

This chapter provides basic operating instructions for customizing your SoundPoint IP 330/320 phone. This chapter contains instructions on:

• Configuring Basic Settings

• Managing Call Lists

• Managing Contacts

• Managing Incoming Calls

Some customizations of your SoundPoint IP 330/320 phone are performed by your system administrator. These include:

• Supporting Multiple Lines

• Supporting Multiple Line Keys Per Line

• Supporting Shared Lines

To read about the phone’s basic features, refer to Using the Basic Features of

Your SoundPoint IP 330/320 Phone on page 3-1. To read about the phone’s

advanced features, refer to Using the Advanced Features of Your SoundPoint

IP 330/320 Phone on page 4-1.

If you require additional information or assistance with your new phone, contact your system administrator.

2 - 1

User Guide SoundPoint IP 330/320

Configuring Basic Settings

You can configure the following basic settings if you press and then select Settings > Basic:

• The appearance of the time and date

• Display contrast

• Headset Memory Mode

• Ring type

• Language support (localization)

• Directory search

Appearance of Time and Date

The time and date appears on the graphic display of the SoundPoint IP 330/320 SIP phone. If the phone cannot obtain a time and date from a configured SNTP server, the display will flash. Contact your system administrator if either the time or date is incorrect.

You have control over the format of the time and date display and can turn the display of time and date off. The default time and date format appears in the following figure.

To configure the time and date:

1. Press .

2. Select Settings > Basic > Preferences > Time & Date.

3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.

4. Scroll through the options under each of these selections using the

and .

2 - 2

Display Contrast

Customizing Your SoundPoint IP 330/320 Phone

5. Press to confirm your choice.

For example, the following figure shows Clock Time.

6. Press or repeatedly to return to the idle display.

To adjust the contrast on the display to a comfortable level:

1. Press .

2. Select Settings > Basic > Contrast.

3. Press the Up or Down soft keys to increase or decrease the display

4. Press the Save soft key to accept changes or to cancel changes.

5. Press or repeatedly to return to the idle display.

Headset Memory Mode

This feature is especially useful for permanent or full-time headset users.

To permanently enable the Headset Memory Mode:

1. Press .

2. Select Settings > Basic > Preferences > Headset Memory.

contrast.

3. Use the or to select Enabled.

2 - 3

User Guide SoundPoint IP 330/320

Ring Type

4. Press to confirm your choice.

5. Press or repeatedly to return to the idle display.

Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.

To activate Headset Memory Mode:

Press twice.

Pressing or Answer soft key to receive a call will now connect to the your headset automatically.

You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing

Contacts on page 1-3).

To change the incoming ring to a desired sound:

1. Press .

2. Select Settings > Basic > Ring Type.

3. (Optional) If multiple lines are configured on your phone, first select the

line to change from the list using and .

4. Using and , select the desired ring type.

Press the Play soft key to hear the selected ring type.

5. Press the Select soft key to change to the selected ring type.

2 - 4

Customizing Your SoundPoint IP 330/320 Phone

6. Press or repeatedly to return to the idle display.

Note

Language Support

If you configure your SoundPoint IP 330/320 phone for silent ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

Many languages are supported by the SoundPoint IP 330/320 SIP phone.

To change the language:

1. Press .

2. Select Settings > Basic > Preferences > Language.

3. Scroll through the list of available languages.

4. Press to confirm your choice.

Directory Search

Text that appears on the graphic display will change to the language of your choice.

5. Press or repeatedly to return to the idle display.

You can configure how the search of the Contact Directory is performed. The Contact Directory can be searched by first name or last name.

To change the directory search parameter:

1. Press .

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+ 57 hidden pages