Polycom 320 User Manual

IWCS%Asterisk%Phone%System%

Instructions%for%Polycom%320%Classroom%Phones%

Revised'2/3/2010'

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About%the%Phone%

The'Polycom'320'is'a'basic'classroom'phone.'It'plugs'into'POE‐enabled'network'
Ethernet'ports.'The'standard'IWCS'configuration'allows'for'two'available'lines,'
enabling'conference'calling.'You'can'see'these'lines'on'the'right'side'of'the'phone'
display.'For'each'line,'you'should'see'a'five‐digit'number'next'to'a'phone'icon.'The'
five‐digit'number'indicates'the'extension'for'the'phone.'Directly'under'the'display'
are'three'buttons.'These'buttons'are'referred'to'as'SoftKeys'and'perform'the'
function'displayed'directly'above'them'in'the'screen.'The'function'will'change'
depending'on'what'you'are'currently'doing'with'the'phone.'The'other'buttons'on'
the'phone'are'described'later'in'this'document.'

How%to%Dial%an%Extension%

Every'phone'on'the'IWCS'phone'system'has'a'five‐digit'extension.'The'first'two'
digits'represent'the'building'or'office,'while'the'last'three'digits'indicate'the'room'
number'in'most'cases.'To'dial'an'extension,'simply'dial'it.'You'can'dial'without'
lifting'the'handset'first,'in'which'case'you'will'need'to'press'the'Dial'SoftKey'once'
you'have'entered'the'extension'(similar'to'pressing'Send'on'a'cell'phone).'A'

directory'of'all'the'extensions'is'available'on'the'Intranet.'Simply'log'in'and'select'
the'Phone'Directory'link.'

How%to%Dial%an%Outside%Number%

Dialing'an'outside'number'is'similar'to'dialing'an'extension'except'that'you'need'to'
dial'9'first'to'get'an'outside'line.'This'step'can'be'omitted'if'you'enter'your'number'
before'you'lift'the'handset.'Note:'Depending'on'IWCS'and'individual'school'policy,'
not'all'phones'have'the'ability'to'dial'outside'numbers,'and'most'teacher'phones'can'
only'dial'local'numbers.'All'phones'can'dial'911'in'the'event'of'an'emergency'
however.'

How%to%Check%Voicemail%

When'you'have'a'new'voicemail'message,'a'red'light'will'flash'on'top'of'the'phone.'
To'check'your'voicemail,'dial'your'own'extension'from'your'phone.'You'will'be'
prompted'for'a'password,'which,'if'you'haven’t'changed'it,'defaults'to'the'same'
number'as'your'extension.'(Some'phones'may'default'to'1234,'depending'on'when'
it'was'and'who'configured'it.)'Once'you'have'logged'in'to'voicemail,'you'will'be'
guided'through'checking'new'messages,'listening'to'old'messages,'and'other'
functions.'Mailbox'options'to'record'your'name,'your'away'message,'and'password'
are'available'by'pressing'0.'In'many'cases,'the'phone'system'automatically'forwards'
a'copy'of'your'voicemails'to'your'email,'and'you'can'listen'to'them'in'FirstClass.'If'
this'feature'is'not'working'for'you,'and'you'would'like'it,'please'enter'a'Technology'
Work'Order.''Note'that'some'phones,'depending'on'local'school'policy,'are'not'
configured'to'have'voicemail'accounts.'

How%to%Check%Voicemail%from%Home%

You'can'dial'in'to'the'Asterisk'phone'system'from'anywhere'to'retrieve'your'
voicemail'messages.'Simply'dial'357‐8822.'You'will'be'prompted'for'your'extension'
and'your'voicemail'password.'

How%to%Use%Speaker%Phone%

To'activate'the'speaker'phone,'press'the'Speaker'button'to'the'right'of'the'9'and'#'
keys.'Speaker'phone'mode'can'be'activated'before'making'a'call,'while'in'a'call,'or'to'
answer'an'incoming'call.'Use'the'–'and'+'buttons'below'the'number'keys'to'adjust'
speaker'phone'volume.'The'red'Mute'button'with'the'microphone'symbol'can'be'
used'to'mute'your'audio'so'that'you'can'hear'the'remote'party'but'they'can'not'hear'
you.'

How%to%Place%a%Call%on%Hold%

Simply'press'the'Hold'button'to'place'a'call'on'hold.'The'remote'party'will'hear'hold'
music'until'the'call'resumes.'If'you'switch'lines'by'pressing'a'line'button,'they'will'
automatically'be'placed'on'hold'until'you'reselect'the'line'they'are'on.'

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