Polycom RMX 1000, 3150-16966-002 User Manual

Polycom® RMX 1000™ System User Guide

2.1.0 | July 2009 | 3150-16966-002

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Regulatory Notices

United States Federal Communication

Commission (FCC)

Part 15: Class A Statement. This equipment has

been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates uses and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense.

Compliant with European Battery Directive 2006/66/EC

To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in accordance with local and national regulations.

CE & UL Mark

Polycom Inc., declares that the Polycom RMX 1000 is in conformity with the following relevant harmonized standards:

EN 60950-1:2001+A11:2004 EN 55022:2006 EN 55024:1998/A1:2001/A2:2003 EN 61000-3-2:2006 EN 61000-3-3:1995/A1:2001/A2:2005 UL Listed (USA) CUL Listed (Canada)

Following the provisions of the Council Directive 1999/CE on radio and telecommunication terminal equipment and the recognition of its conformity.

Table of Contents

System Overview ········································································ 1-1

RMX 1000 ········································································ 1-1 RMX 1000 Main Features ···················································· 1-3

Video Display ······························································· 1-3 LPR ············································································ 1-3 IVR-Enabled Conferencing ·············································· 1-4 Recording Link ····························································· 1-4 Conferencing Capabilities and Options ······························ 1-4 User Interfaces ······························································ 1-5 Full Integration with CMA ·············································· 1-5

Polycom RMX 1000 User Guide

First Time Installation and Configuration ································· 2-1

Hardware Installation and Setup ·········································· 2-1 Configuration Preparations ················································· 2-2

Obtaining Network Information ······································· 2-2 Obtaining Product Activation Key ···································· 2-2

First Time Configuration ····················································· 2-3

Connect PC to RMX 1000 ················································ 2-3 Logging in to Web User Interface ····································· 2-4 Modify the Default IP address ········································· 2-5 Configuring Other Network Options (Optional) ·················· 2-7 Synchronizing System Time ··········································· 2-10

Basic Operation ·········································································· 3-1

RMX 1000 Screen Components ············································· 3-1

User Rights ·································································· 3-1 Pane Layout ································································· 3-3 Common Operations ······················································ 3-4

Starting a Conference ························································· 3-6

Starting a Conference from the Conferences Pane ················ 3-6

Starting a Conference Using the Remote Control – Conference on Demand ······································································ 3-7

Connecting to a Conference–Dialing Methods ························ 3-11

H.323 Endpoint ···························································· 3-11

Table of Contents

SIP Endpoint ······························································· 3-11

Conference Profiles ···································································· 4-1

Defining a Conference Profile ·············································· 4-2

General Settings ···························································· 4-3 Video Quality ······························································· 4-4 Video Settings ······························································ 4-7 Conference Skin Settings ················································· 4-9 Conference Recording ··················································· 4-10 Message Overlay ·························································· 4-12 Site Name ··································································· 4-13

Advanced Options ······················································· 4-13 Modifying a Profile ··························································· 4-14 Deleting a Profile ······························································ 4-14 Setting a Default Profile ····················································· 4-14

Recording Link ············································································ 5-1

Recording Setup ································································ 5-1

General Settings ···························································· 5-2

DTMF Code Setting ······················································· 5-2 Recording Control ····························································· 5-3 Recording Properties ·························································· 5-4

Meeting Rooms ··········································································· 6-1

Creating a Meeting Room ··················································· 6-1 Modifying a Meeting Room ················································· 6-4 Deleting a Meeting Room ···················································· 6-4

Reservations ··············································································· 7-1

Reservations Views ···························································· 7-1

Calendar View ······························································ 7-1

List View ····································································· 7-2 Adding a Reservation ························································· 7-3

Reserving a One-Time Conference ···································· 7-3

Reserving a Daily Conference ·········································· 7-4

Reserving a Weekly Conference ······································· 7-4

Reserving a Monthly Conference ······································ 7-5 Modifying a Reservation ····················································· 7-6 Deleting a Reservation ························································ 7-6

Polycom RMX 1000 User Guide

Address Book ············································································· 8-1

Adding a Participant to the Local Directory ···························· 8-2

Creating a Participant in the Address Book ························· 8-2

Adding a Participant from an Ongoing Conference ·············· 8-6 Defining a Participant Group ··············································· 8-6 Modifying a Participant/Group ··········································· 8-7 Deleting a Participant/Group ·············································· 8-7 Importing and Exporting the Local Directory ·························· 8-7

Exporting the Local Directory ·········································· 8-7

Importing the Local Directory ·········································· 8-7 Directory Service ······························································· 8-8

Configuring Directory Service ·········································· 8-8

Viewing the Global Directory ········································· 8-10 Searching Directory Entries ················································ 8-11

Conference/Participant Monitoring ··········································· 9-1

Conference Monitoring ······················································· 9-1

Viewing Conferences List Pane ········································ 9-1

Viewing Conference Parameters ······································· 9-2

Conference Control ························································ 9-2 Participant Monitoring ······················································· 9-6

Viewing Participant List ················································· 9-6

Viewing Participant Properties ········································· 9-8

Participant Control ························································ 9-8

Control Operations ························································ 9-9

Users and Connections ···························································· 10-1

User List ········································································· 10-2 Defining New User ··························································· 10-2 Deleting User ·································································· 10-3 Modifying User Password ·················································· 10-3 Viewing User Connection ·················································· 10-4

IP Service Settings ··································································· 11-1

LAN Setting ···································································· 11-2 Routers ·········································································· 11-3 Gatekeeper ······································································ 11-4 SIP Server ······································································· 11-5

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Table of Contents

QoS ··············································································· 11-7 Ports ·············································································· 11-8 Email ············································································· 11-9

IVR Service ················································································ 12-1

Default IVR Information ···················································· 12-2 Customizing IVR Information ············································· 12-3

Replace the IVR information ··········································· 12-3

Recording an Audio Message ········································· 12-4

CDR ···························································································· 13-1

CDR Files ······································································· 13-1 Viewing CDR Records ······················································· 13-2 Saving CDR Records ························································· 13-3

RMX Utilities ·············································································· 14-1

System Alerts ·································································· 14-1 H.323/SIP Link ································································ 14-2 System Time ···································································· 14-2 Customization ································································· 14-3

Modifying Language····················································· 14-4

Setting System Name ···················································· 14-4

Setting Skins ······························································· 14-4 Security Setting ································································ 14-6 SNMP Setting ·································································· 14-8

Setting the Agent·························································· 14-8

Setting Traps ······························································· 14-9 Product Activation ························································· 14-10 Logger Diagnostics Files ·················································· 14-12 Software Management ····················································· 14-12

Backup Configuration/Reservation ······························· 14-13

Restoring Configuration/Reservation····························· 14-13 Resources Report ··························································· 14-14

Device Upgrade ····························································· 14-15

Upgrading from Version 1.1 to Version 2.1 ······················ 14-15

Activating the Upgraded System ··································· 14-19

Signaling and Hardware Monitoring ······································· 15-1

Signaling Monitoring ························································ 15-1

Polycom RMX 1000 User Guide

Hardware Monitor ··························································· 15-2

Personal Conference Manager (PCM) ····································· 16-1

Introduction to PCM Interfaces ··········································· 16-2

Viewing the PCM Interface ············································ 16-2

Definitions of DTMF & FECC Keys ·································· 16-3 PCM Operations ······························································ 16-4

Creating a Conference ··················································· 16-4

Entering an Existing Conference ······································ 16-5

Conference Control for Regular Participants ······················ 16-7

Chairperson Conference Control ····································· 16-9

Appendix A: Connection Failure Diagnosis ··························· 17-1 Appendix B: Telnet/Terminal Commands ······························· 18-1

HyperTerminal Parameters ················································ 18-1 Login ············································································· 18-1 Command Introduction ····················································· 18-2

Appendix C: Glossary ······························································ 19-1 Third Party Software Licenses ················································ 20-1

System Overview

This chapter will serve as a brief introduction to the RMX 1000 system and its major functions and features. The following chapters provide detailed description about the installation of RMX 1000 system, as well as how to hold, manage, monitor conferences and maintain the device.

RMX 1000

The Polycom real-time media conferencing platform (RMX 1000) is a high-value multipoint platform for small IP networks or remote locations on large IP networks.

The Polycom RMX 1000 provides the following features:

• All-in-one (video, audio and contents) box is easy to install, configure,

and manage

• Supports video conferences for devices supporting H.323 and SIP

protocol such as IP phones, SIP phones and Video

• Provides high quality audio, video and content sharing

• Provides the Polycom Lost Packet Recovery （LPR) function to ensure an

optimal experience even on sub-optimal networks

• Familiar user interface and web interface (same as RMX 2000)

• Siren 22 Stereo

• Supports H.264 content

• Simple Network Management Protocol (SNMP) Support

• Security Socket Layer (SSL) certificate encryption Support

• Tight integration with Polycom RSS 2000 – Recording and Streaming

Server

• Supports internal reservation (optional), as well as external reservation

through Polycom CMA

• Personal Conference Manager (PCM)

The Polycom RMX 1000 Multipoint Control Unit (MCU) meets International Telecommunication Union-Telecommunication Standardization Sector (ITU-T) standards for multipoint multimedia bridging devices, and meets ETSI standards for telecommunication products.

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Chapter 1 – System Overview

IP Phone

Figure 1-1 Multipoint Video Conferencing Using a Polycom RMX 1000

HDX

RMX 1000

RMX1000

LAN

RMX 1000

RMX 1000 Web Client

Web Client

1-2

RMX 1000 Main Features

Video Display

Dynamic Continuous Presence (CP)

The dynamic Continuous Presence capability of the RMX 1000 system ensures viewing flexibility by offering multiple viewing points and window layouts for video conferencing. The Continuous Presence (CP) mode offers a number of different onscreen layouts to accommodate different numbers of participants and conference settings.

High Definition

High Definition (HD) refers to high-quality picture resolution. An HD-compliant endpoint can connect to a conference at a resolution of 1280x720 (720p) and a bit rate of 832kbp ~ 2Mb.

Multiple Switching Modes

Polycom RMX 1000 User Guide

If the number of participants in a conference is higher than the number of onscreen spaces in the selected layout, the RMX 1000 system supports switching between video participants in one of these modes:

• Voice activation

• Administrator – specified (one or more participants configured for

display in a selected video window).

• Lecture Mode – The lecturer is viewed in full screen by all conference

participants, while the audience is rotated through the lecturer’s view in a “time-switched” mode.

H.239

An H. 239 compliant endpoint can simultaneously send or receive two separate video streams: video and data. The data streams are treated differently by the endpoint, and may be shown on separate screens. This can be used for training, remote direction and displaying necessary information for reporting.

Media Encryption

The system has an optional AES 128-bit media encryption mode, so the conferencing connection is more secure.

LPR

LPR (Lost Packet Recovery) is a Polycom algorithm designed to protect IP video calls from the impact of network packet loss. LPR offers five key benefits:

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Chapter 1 – System Overview

• Allows users to conduct high quality video calls over packet loss-prone

IP networks (DSL, cable, satellite, high contention LANs/WANs, etc.) without suffering the effects of packet loss.

• Protects video calls from short-term network issues by temporarily

adjusting the bit rate of the call in progress.

• Reduces the jitter buffer and associated delay.

• Allows an organization to use all available bandwidth for its video calls.

• Protects all elements of the videoconference call; voice, video and

content.

IVR-Enabled Conferencing

The Interactive Voice Response (IVR) function lets participants perform various operations during ongoing conferences according to voice prompts. The participants use their endpoints’ keypads and remote control to interact with the conference’s menu-driven scripts using Far-End Camera Control (FECC) and DTMF codes.

Recording Link

The RMX 1000 system supports recording links similar to other Polycom MCUs. This recording link can work with the Polycom RSS 2000 to record the content of an RMX 1000 conference.

Conferencing Capabilities and Options

On Demand Conferencing

The following options are available when setting up conferences:

• Instant Conference – Convene an instant one-time-only conference. The

conference is deleted from the MCU immediately after its completion.

• Meeting Room – Meeting rooms are stored in the MCU memory,

without occupying any MCU resources until used. They can be activated anytime.

• Reserve a Conference – The reserved conference is stored on the CMA

(or RMX 1000, if using internal scheduling) and occupies resources only during the specified timeframe. The system automatically initiates and terminates the conference according to the reservation start and end times. A user can reserve a conference by purchasing the CMA or RMX1000 internal scheduling activation key.

1-4

Connection Methods

• Dial-out: automatically connect pre-defined participants (automatic line

rate detection)

• Dial-in:

― Inbound calling by pre-defined participants ― Inbound calling by undefined participants

Polycom RMX 1000 User Guide

Directory Service

The RMX1000 fully supports the Global Address Book (GAB) and Microsoft Lightweight Directory Access Protocol (LDAP) directory service, and enables the user to share the GAB resources and view presence status

Conference Management and Monitoring Features

The Polycom RMX 1000 Web Client provides capabilities for management and monitoring of participants and conferences as follows:

• Lecture Mode in Continuous Presence conferences

• Previewing snapshot of each participant site in the user interface (for

admin usage)

• Far End Camera Control (FECC/LSD) in video conferences

• Automatic termination of empty (no participant) conferences

• Control of listening and broadcasting audio volume for individual

participants

• Conference control via DTMF codes from participant’s endpoint or

telephone

• Multimedia Encryption

• SSL Certificate Encryption (Https)

• Real-time display of all conferences and participants

• Real-time monitoring of each participant’s connection status and

• Easily accessible Call Detail Records (CDR) for administrator

• Active display of all system resources

User Interfaces

Web Interface

The system provides a user-friendly Web-based operations interface. To conveniently and easily manage and monitor conferences, or maintain the device, the user only needs to access the Web client program of the RMX 1000 system by using the IE browser at the PC. The Web interface is designed for both administrator and operator level users.

Personal Conference Manager (PCM)

The Personal Conference Manager (PCM) is a menu-based onscreen interface viewed on a participant’s endpoint. The user can perform common conference operations using the endpoint’s remote control and onscreen operation menus. The interface is designed for end users.

properties

Full Integration with CMA

The RMX 1000 system can be completely integrated with the Polycom CMA for centrally-managed scheduling. The CMA can manage RMX 1000 as

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Chapter 1 – System Overview

follows:

• Viewing details of the RMX 1000 system

• Modifying conference profiles and scheduling conferences

• Monitoring ongoing conferences

• Managing the ongoing conference and participants, e.g. extending the

conference time, terminating the conference, adding/deleting a participant and sending notification E-mails to a participant.

1-6

First Time Installation and Configuration

Follow the procedure below to implement First Time Installation and Configuration of the RMX 1000 system:

1 Hardware Installation and Setup 2 Configuration Preparations

― Get the information needed for network configuration. ― Get the product activation key.

3 First Time Configuration

― Connect a PC to the RMX 1000 ― Log in to the Web interface ― Modify the default IP address ― Configure other network options ― Synchronize the system time

Hardware Installation and Setup

Install the hardware and connect lines as described below:

1 Put the RMX 1000 product on a stable surface at the installation site. 2 Carefully take the RMX 1000 device out of the package. You can install

the device in the rack or position it on an even surface.

― Mount the RMX 1000 in the rack: Install rack brackets, supplied by

the rack manufacturer, in the rack. Mount the RMX 1000 on top of the rack brackets. Fasten the RMX 1000 to the rack with screws.

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Chapter 2 – First Time Installation and Configuration

Figure 2-1 Replace RMX 1000 on the rack.

― Put the RMX 1000 on a safe, even, and clean surface.

3 Connect cables on the back panel of the RMX 1000:

― Power Cable: Firmly insert the plug into the power socket to prevent

poor contact.

― LAN Cable: Connect to the LAN1 port of the RMX 1000.

If you want to shut off the device, please first turn off the power switch. Do not directly

cut off the power supply or unplug the power cable.

Configuration Preparations

Obtaining Network Information

Before the first time configuration, obtain the information below from the network administrator:

• Confirm the IP network type (H.323, SIP or H.323&SIP) and related

configuration information.

• The IP address, subnet mask, and default gateway IP address of the

RMX 1000 LAN port

• (Optional) DNS server address

• (Optional) Gatekeeper address, and the H.323 prefix and E.164 number

to be assigned to the RMX 1000

• (Optional) SIP server address

Obtaining Product Activation Key

2-2

Before using the RMX 1000, you need to register and activate the device. Follow the procedure below to obtain the product activation key. When you power on and log in to the RMX 1000 for the first time, the system displays the Product Activation dialog box, requesting you to enter a Product Activation Key.

Polycom RMX 1000 User Guide

1 Enter http://portal.polycom.com in the address bar of the browser to

access the login page of the Polycom resource center.

2 In the login box, enter your Email address and password, and then click

3 Click Service & Support–> Product Activation -> Overview in the

upper navigation bar on the interface.

Figure 2-2 Service & Support Interface

4 Enter the Activate Your Product page. Enter the License Number and

Serial Number of the product in the Single License Number pane, and

then click the Generate button. You can find the license number and serial number of the product from the document provided with the RMX

1000. Record the activation key displayed in the Key Code field.

Figure 2-3 Activation Key Generating Page

First Time Configuration

Connect PC to RMX 1000

1 Connect your PC to the LAN1 port (the LAN1 port is enabled by default)

of the RMX 1000 with a cross - over network cable, or connect your PC and RMX 1000 to the same switch in the LAN. Turn on the power switch at the RMX 1000.

2 Configure the IP address for your PC, which is in the same network

segment as the IP address of the RMX 1000.

3 The default IP address of the RMX 1000 before delivery is:

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Chapter 2 – First Time Installation and Configuration

― IP address of the LAN1 port - 192.168.1.254 ― Subnet mask - 255.255.255.0 ― Default gateway IP address - 192.168.1.1

4 You can also view the current address information of the product using

the RMX 1000 Discover tool provided with the device.

a Run the RMXDiscover.exe file in the CD provided with the product. b Click the Discover button to display the current address information

of the device.

Figure 2-4 RMX 1000 Discover Tool Interface

Logging in to Web User Interface

Please make sure that you are using IE 7.0 or Firefox 3.0(or above) browser in order

to get the best experience when working with RMX 1000 Web UI.

1 Run the Web browser on the PC. Enter http://<RMX 1000 IP address> in

the address bar, and then press Enter.

2 (Optional) Select a language for the Web interface from the drop-down

menu. If the browser or OS of your PC does not support the selected language, the content is displayed in English.

3 On the Login screen, enter the default User Name (POLYCOM) and

Password (POLYCOM). Click the Login button to enter the Web

configuration interface.

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Polycom RMX 1000 User Guide

Figure 2-5 Logging in to the RMX 1000 Web Interface

4 The Product Activation dialog box is displayed. Fill in the activation key

obtained in Obtaining Product Activation Key in the Activation Key box, and then click the Save button. Click the Close button.

5 The system displays a message asking whether to restart the system or

not. Click Restart Now to validate the activation.

6 After the system restarts, you can enter the Administration -> License

Information interface in the Web configuration interface to check the

activated functions. For the activated functions,

is displayed, or else

is displayed.

Modify the Default IP address

After accessing the RMX 1000 Web configuration interface, you can modify the default IP address for the device based on the settings of your local network.

1 Click the IP Network Services configuration item in the RMX

Management pane.

2 In the IP Network Services configuration pane, double-click or right-click

LAN 1 -> Properties.

3 In the LAN1 Properties interface, set the IP address obtained from the

network administrator, and configure the device for use on your local network.

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Chapter 2 – First Time Installation and Configuration

Figure 2-7 IP Network Services – LAN Settings

Table 2-1 LAN Port Setting Parameters

Parameter Description

Use LAN1 Enables/disables the network port.

If the user network is configured with a Dynamic Host Configuration Protocol (DHCP) server, select this option

DHCP

IP Address Set the IP address for this network port. Subnet Mask Set the Subnet Mask for this network port.

Gateway

NAT

Obtain DNS Server Address Automatically

to automatically obtain the IP address. Deselect this option to use a static IP address, in which

case you need to configure the next three options.

Set the gateway address of this port. If selected and no matched static routes is found, the device packets will be transmitted via this gateway by default. In

this case, a default route is displayed in the list of Routers page. For details, see Routers.

The Network Address Translation (

system

address of packet into a public network IP address before transmission. To enable NAT, select this check box and then set the public network IP address to be displayed to

the outside in the NAT IP field.

Used in combination with the DHCP option. When the DHCP check box is selected, this option allows you to obtain the DNS server address automatically from a DHCP server in the network.

enables you to translate the private network IP

Set as Default

NAT) function of the

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Preferred/Alternate DNS Server

If you did not select the option for automatic DNS address discovery, you must enter the preferred/alternate DNS server addresses here for the device to resolve domain names.

Polycom RMX 1000 User Guide

Parameter Description

Sets the speed/duplex modes for LAN ports. Supported speed/duplex modes include 10/100M, Full Duplex or Half Duplex, and the 1000M Network mode. You can also

Auto

LAN Speed

MTU Size

select

Note:

Speed, to ensure that the switch configuration is matched with the MCU port.

Specifies the Maximum Transmission Unit (MTU) size used in IP calls and Web communications. If the video becomes blocky or network errors occur, packets may be too large; decrease the MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU.

to use Auto-Negotiation with the switch port.

Contact the network administrator before setting LAN

Configuring Other Network Options (Optional)

If necessary, you can configure other network parameters according to the following procedure:

1 Click the IP Network Services configuration item in the RMX

Management pane.

2 In the IP Network Services configuration pane, double-click or right-click

LAN 1 -> Properties.

3 Click the Routers tab, and set the routing table information according to

the network topology.

Figure 2-8 IP Network Services – Route Settings

Table 2-2 Routers Setting

Parameter Description

Router IP Address

Set the IP address for the sending router of packet transmission.

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Chapter 2 – First Time Installation and Configuration

Parameter Description

Remote IP Address

Subnet Mask Set the subnet mask for the target network.

Set the target network address for packet transmission.

4 If your IP network type is SIP only, go to step 7. 5 To register the system to the gatekeeper, click the Gatekeeper tab, and

configure related parameters in accordance with the table below:

Figure 2-9 IP Network Services – Gatekeeper

Table 2-3 Gatekeeper Setting

Parameter Description

Set the IP network type for the RMX 1000 system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to:

H.323:

Only H.323 calls are supported.

SIP:

Only SIP calls are supported.

H.323 & SIP:

the same time.

H.323 and SIP calls are supported at

IP Network Type

Primary (Alternate) Gatekeeper

Gatekeeper IP Address

Gatekeeper Port



Settings of the gatekeeper related parameters are available only when the H.323 network type is selected.

Set whether or not to register with the gatekeeper. You must check this option to set the parameters that follow.

Indicates whether or not the device is registered with the primary (or alternate) gatekeeper.

Set the IP address for the primary (or alternate) gatekeeper.

The port number for the primary (or alternate) gatekeeper.

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System Prefix/E164. Set the E.164 number for the system.

Polycom RMX 1000 User Guide

Parameter Description

System H.323 Alias Set the H.323 alias for the system.

6 If your IP network type is H.323 only, go to step 8. 7 To configure the SIP server, click the SIP Server tab, and configure

related parameters in accordance with the table below:

Figure 2-10 IP Network Services –SIP Server

Table 2-4 Configuration Description of SIP Server Parameters

Parameter Description

Set the IP network type for the RMX 1000 system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to:

H.323:

Only H.323 calls are supported.

SIP:

Only SIP calls are supported.

H.323 & SIP:

same time.

H.323 and SIP calls are supported at the

IP Network Type

Transport Type

Primary Server/Alternate Server



Settings of the SIP server related parameters are available only when the SIP network type is selected.

Set the transport layer protocol used for communicating with the SIP server. It needs to be consistent with the protocol supported by the SIP server.

Specifies whether to register RMX 1000 to the specified SIP server. You need to set the SIP server related parameters after this function is enabled.

Displays the registration status of the SIP server. When registration of the preferred server fails, the

alternate server will function as the current in-use SIP server.

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Chapter 2 – First Time Installation and Configuration

Parameter Description

Server Address

Server Port

Server Domain Name

User Name

Password Password corresponds with the user name.

Outbound Proxy Server

8 Click the OK button to complete the configuration.

For more network service configuration information, see IP Service Settings.

Synchronizing System Time

Before holding a conference using the RMX 1000 system, you need to first synchronize the system time to ensure that the conference scheduling time is consistent with your local time.

Provides the IP address of SIP server for registration service.

Provides the connection port of SIP server for registration service.

Provides the domain name of SIP server for registration service.

User name provided by the SIP server for the registered user.

For communication with the SIP server when the RMX 1000 system is configured on the internal network, an outbound proxy server is required to implement traversal of the firewall/NAT. In this case, you need to set the IP address and port number for the outbound proxy server.

1 In the Web configuration interface, click Setup -> RMX Time to go to the

system time configuration interface.

Figure 2-11 RMX Time

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Polycom RMX 1000 User Guide

2 Select a time synchronization mode:

― Select the Synchronize device time with a time server option to

synchronize the device time with a network time server. In this case, enter the IP address or domain name for the time server in the Time Server field.

― Select the Synchronize Date&Time with My PC option to

synchronize the device time with your PC that is connected to the system.

3 Click the Synchronize button to proceed with the synchronization. Then,

click Close.

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Basic Operation

This chapter introduces the Web UI components of the RMX 1000 and common operations, and how to start a simple conference. The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort.

RMX 1000 Screen Components

The Web configuration homepage of the RMX 1000 consists of five panes:

• Conference List

• RMX Management

• List Pane

• Address Book

• Status Bar

Conference List

RMX Management

Figure 3-1 Layout of the Web Interface

Status Bar

List Pane

Address Book

User Rights

You can log into the Web interface as a conference chairperson, an operator, or an administrator.

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Chapter 3 – Basic Operation

RMX 1000 can support a maximum of 20 users simultaneously connected to Web UI.

The table below shows the operation abilities of users at different levels when accessing the Web interface of the RMX 1000.

Table 3-1 List of User Rights

View

Chairperson Operator Administrator

Conference List

List Pane

Address Book

Status Bar

RMX Management Pane

Conference Alert

Conference Status

Configuration Interface

Chairperson Operator Administrator

Start Conference

Monitor Conference

Monitor Participant

Solve Basic Problems

√ √ √

√ √

System Operations

√ √ √

√ √

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Modify Device Configuration

√

The administrator has all operation rights to the Web interface. Unless otherwise specified, this guide describes the interface operations of an administrator.

Pane Layout

Polycom RMX 1000 User Guide

Conference List

The Conferences list pane shows all the conferences running on the current device and their relevant information, including status, ID, start time and end time. Here you can create, delete, and lock conferences, as well as view conference details. The title bar of the pane indicates the number of the ongoing conferences.

Figure 3-2 Conference List Pane

If you log in as the conference chairperson, the pane only shows the conferences with no chairperson password. To view the conferences for which a chairperson password is set, enter the password in the Chairperson Password box.

RMX Management

The RMX Management pane lists the menu options for conference configuration, in addition to device maintenance and management. Only users at administrator or operator levels can configure the menu options. After an item is selected in the RMX Management pane, the corresponding configuration items will be displayed in the List pane.

List Pane

The List Pane displays a list of the participants of the ongoing conference by default. When you click a menu item in the RMX Management pane, the List Pane displays the related parameter list. You can view all the property parameters and make specific configurations. The panel title varies with the selected option.

Status Bar

Located at the bottom of the Web interface, the status bar shows the system alert information, H.323 link status, resources usage and MCU status.

• System Alerts

The indication bar shows problems with the system. If there are problems with the system, this indication bar turns red until all the problems are solved.

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Chapter 3 – Basic Operation

• H.323/SIP Link Status

• Resources Usage

Click System Alerts on the left part of the Status Bar to display the system alert pane. For more information about System Alerts, see System Alerts.

This indication bar shows in real time the endpoints connected with the system and relevant information. When an endpoint cannot be connected to the device, Connected H. 323/SIP Link on the status bar is highlighted in red. Click this control to open the H.323/SIP link status pane. For more information about H.323/SIP links, see H.323/SIP Link.

This indication bar shows the number of resources utilized in the system and the number of resources available in the system.

For example, resources are available and 2 of them are in use. Click Resources Usage to view details about resources usage. For the related description, see Resources Report.

• MCU State

The following explains the information displayed in the MCU State area:

― State: NORMAL- The MCU is functioning normally. ― State: MINOR – The MCU has a MINOR problem but keeps working. ― State: MAJOR- The MCU has a MAJOR problem. MCU behavior

could be affected and attention is required.

Address Book

The Address Book shows the participant information set on RMX 1000 and the device information stored on the directory server (when the RMX 1000 integrates with a directory server). It enables users to easily add participants listed in the address book to a conference. Here a user can create and delete participants or groups, import and export the address book, etc. For more information about the address book, see Section Address Book.

Common Operations

indicates that 40

3-4

List Sorting

All the list items (such as the conference list, participant list and address book list) on the Web interface can be sorted by parameter properties.

Click the desired column header in the list. When a small triangle ( appears, you can sort the list in ascending or descending order. After a list is sorted by a column header in ascending (or descending) order, you can click the column header again to sort it in opposite order.

)

Figure 3-3 List Sorting

Right-click Shortcut Menu

Polycom RMX 1000 User Guide

The Web interface provides right-click shortcut menus for common operations such as viewing detailed parameters, creating / deleting items, etc. Alternatively, you can perform these operations by double-clicking the corresponding list items or by using the corresponding buttons on the toolbar of the pane.

Pane Sizing

Move the mouse pointer to the border of the pane; when the pointer turns into an arrow, drag to size the pane while holding down the left mouse button.

Confirm/Cancel

To confirm your settings on the parameter configuration interface, click the OK button in the lower part of the interface. To abort your settings, click the Cancel button.

Shortcut Windows Operations

To enable the user to easily operate RMX 1000, the system utilizes some Windows shortcut keys.

• After you select a target from the conference list, participant list, address

book list or another list, you can delete it by pressing the Delete key.

• A user can perform standard batch-processing operations by pressing

Ctrl + targets or Shift + targets.

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Chapter 3 – Basic Operation

Starting a Conference

There are several ways to start a conference with the RMX 1000:

• Create an instant conference through the conference list pane of Web

interface.

• Directly start a conference using a video endpoint’s remote control.

• Dial into a meeting room. A Meeting Room is a conference that is saved

in the MCU, without occupying any resources. It remains in passive mode until it is activated by the first participant. For more information about Meeting Rooms, see Meeting Rooms.

• Reserve a conference (optional): The reserved conference is stored at the

MCU and reserves system resources for the call’s specified time. The system automatically convenes the conference according to the reservation time. For more information about conference reservation, see Reservations.

• Start a conference in the Personal Conference Manager (PCM) interface.

For details, see Creating a Conference. This part describes how to create a conference instantly through the Conferences pane and remote control. These two conference types can be established only when the required system resources are available. They will be deleted right after their completion to maximize system resources. A user can view the current available resources in the system through the Resource Report page of Web interface so as to better schedule conferences. For details, see Resources Report.

Starting a Conference from the Conferences Pane

To start a conference from the Conferences pane:

1 Click the

Conference - General interface.

Figure 3-4 New Conference Page

button in the Conferences pane to display the New

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The New Conference page displays the default conference name, duration, profile of conference parameters, and the conference ID automatically

Polycom RMX 1000 User Guide

allocated by the system. These options are configurable, but none of these settings need to be modified to start a conference.

The conference chairperson or organizer should inform other participants of the conference ID used for the conference, so that they can dial in.

If necessary, set the basic parameters for the conference and add participants or related supplementary information as needed. For more information of configuration, see Creating a Meeting Room.

After completing the setup, click OK. After that, the conference list shows that the new conference is running. If no participant is specified for the

conference, the status is displayed as

, until a participant dials in to

the conference.

Starting a Conference Using the Remote Control – Conference on Demand

A user can enter the call character string that contains the conference ID through the remote control, and directly start a new conference on RMX 1000. The dialing string can vary according to the user's endpoint type, whether to set the conference password and chairperson password, and whether to invite other participants.

H.323 Endpoint

For an H.323 endpoint, if the endpoint has been registered to the same gatekeeper as RMX 1000, the dial-in number consists of the E.164 prefix of RMX 1000 and conference information (such as the conference ID, conference password, chairperson password and participant address) in the format below:

<RMX 1000 E.164 prefix>[Conference ID][##Conference password][##Chairperson password][*Participant's E.164 prefix]

Here, the character in the <> symbol is mandatory, and that in [ ] is optional.

For example:

RMX 1000 E.164 prefix: 925

ID of the conference to be created: 1001

The table below shows the strings dialed by the endpoint under different scenarios:

Table 3-2 Dial-in String Rule for H.323 Endpoints - Registered to GK

Scenario Dial-in String

Create this conference 9251001

Create this conference and set: Conference password: 1111 Chairperson password: 2222

Create this conference and invite: Participant 1 - E.164: 123 Participant 2 - E.164: 321

9251001##1111##2222

9251001*123*321

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Chapter 3 – Basic Operation

Scenario Dial-in String

Create this conference, set the above passwords, and invite the above participants

If the gatekeeper is not configured on the network, the format of the dial-in string is as follows:

<RMX 1000 IP address>[##Conference ID][##Conference password][##Chairperson password][*Participant's IP address]

Here, the character in the <> symbol is mandatory, and that in [ ] is optional.

For example:

RMX 1000 IP address: 172.22.30.40

ID of the conference to be created: 1001

The table below shows the strings dialed by the endpoint under different scenarios:

Table 3-3 Dial-in String Rule for H.323 Endpoints - Unregistered to GK

9251001##1111##2222*123*321

Scenario Dial-in String

Create this conference 172.22.30.40##1001

Create this conference and set: Conference password: 1111 Chairperson password: 2222

Create this conference and invite:

Participant 1 - IP address:

172.22.30.1 Participant 2 - IP address:

172.22.30.2

Create this conference, set the above passwords, and invite the above participants

172.22.30.40##1001##1111##2222

172.22.30.40##1001*172.22.30.1*172.22.30.2

172.22.30.40##1001##1111##2222*172.22.30.1*

172.22.30.2

SIP Endpoint

For an SIP endpoint, if the endpoint has been registered to the same SIP server as RMX 1000, the dial-in number of SIP endpoint consists of the static route domain name of RMX 1000 and conference information (such as the conference ID, conference password, chairperson password and participant address) in the format below:

3-8

[Conference ID][$$Conference password][$$Chairperson password][* Participant's TEL URI/SIP URI]@<RMX 1000 static route domain name>

Here, the character in the <> symbol is mandatory, and that in [ ] is optional.

For example:

RMX 1000 static route domain name: polycom.com

ID of the conference to be created: 1001

Polycom RMX 1000 User Guide

The table below shows the strings dialed by the endpoint under different scenarios:

Table 3-4 Dial-in String Rule for SIP Endpoints - Registered to Server

Scenario Dial-in String

Create this conference 1001@polycom.com

Create this conference and set: Conference password: 1111 Chairperson password: 2222

Create this conference and invite: Participant 1 - TEL URI/E.164：123

Participant 2 - TEL URI/E.164：321

Create this conference, set the above passwords. and invite the above participants

1001$$1111$$2222@polycom.com

1001*123*321@polycom.com

1001$$1111$$2222*123*321@polycom.com

If the SIP server is not configured on the network, the format of the dial-in string is as follows:

<Conference ID>[$$Conference password][$$Chairperson password][*Participant's IP address or FQDN]@<RMX 1000 IP address>

Here, the character in the <> symbol is mandatory, and that in [ ] is optional.

For example:

RMX 1000 IP address: 172.22.30.40

ID of the conference to be created: 1001

The table below shows the strings dialed by the endpoint under different scenarios:

Table 3-5 Dial-in String Rule for SIP Endpoints – Unregistered to Server

Scenario Dial-in String

Create this conference 1001@172.22.30.40

Create this conference and set: Conference password: 1111 Chairperson password: 2222

Create this conference and invite: Participant 1 - IP address:

172.22.30.1 Participant 2 - IP address:

172.22.30.2

1001$$1111$$2222@172.22.30.40

1001*172.22.30.1*172.22.30.2@

172.22.30.40

Create this conference, set the above passwords, and invite the above participants

1001$$1111$$2222*172.22.30.1*172.22.30.2 @172.22.30.40

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Chapter 3 – Basic Operation

Dialing method between H.323 and SIP Participants

The RMX system can work as a gateway to enable the H.323 or SIP participants inviting the SIP or H.323 participants when creating a conference.

If the GK and SIP server are not configured on the network, dialing is executed in the same way as for inviting the same IP type endpoint. For dialing strings please refer to the previous section.

If the RMX 1000 and the endpoint are registered with the GK or SIP server, the format of the dial-in string is as follows:

Dialing Direction Dial-in String

H.323->SIP

<RMX 1000 E.164 prefix>[Conference ID][##Conference password][##Chairperson password]<* SIP participant's TEL URI>

Here, the character in the <> symbol is mandatory, and that in [ ] is optional.

Note:

participant, if the H.323 endpoint has been registered to the same gatekeeper as RMX 1000, the SIP endpoint needs to register the SIP server with a numeric URI and the RMX 1000 should also register the same SIP server.

For an H.323 conference creator to invite a SIP

[Conference ID][$$Conference password][$$Chairperson password]<* H.323 participant's E.164 prefix>@<RMX 1000 static route domain name>

Here, the character in the <> symbol is mandatory, and that in

SIP->H.323

[ ] is optional.

Note:

For an SIP conference creator to invite an H.323 participant, if the SIP endpoint has been registered to the same SIP server as RMX 1000, both the H.323 endpoint and the RMX 1000 need to register the same gatekeeper.

In the gateway scenario, the user can create a conference between an H.323 participant and a SIP participant as a point-to-point call through the procedures below:

1 Select the Terminate the call when last participant remains option in

the default profile and keep the default idle time value (0). For more information about conference profile, please see Defining a Conference Profile.

2 Dial [RMX Prefix]*[another participant’s E.164 or SIP URI]

In that way, when one participant disconnects, the other participant will be disconnected automatically like in a phone call.

• Conference ID is not mandatory. If the user only dial the RMX 1000 E.164/IP plus

*participant’s E.164/SIP URI/IP, a conference will be created with a random NID.

• The conference ID the user enters for creating a new conference must be unique -

different from existing conference IDs.

• If only one password is entered, it will be defined as a chairperson password. In

this case, there won’t be a conference password and the user will receive the chairperson privilege.

• The conference password and chairperson password must be different. If a user

enters the same password for both, the call will be rejected.

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Polycom RMX 1000 User Guide

Connecting to a Conference–Dialing Methods

To connect an endpoint to an ongoing conference or meeting room, you can use one of the dialing methods below:

• Dial the IP address of the RMX 1000 system through the remote control

to connect the RMX 1000. If the system is registered to a gatekeeper or SIP server, dial the E.164 prefix or SIP URL to connect to the system, and then use the remote control to select a conference in the PCM interface to join. For details, see Entering an Existing Conference.

• Directly dial in to the conference using the remote control. For details,

see the following sections. In this way, the user must obtain the conference ID and password (if the conference password or chairperson password is set) first.

H.323 Endpoint

For an H.323 endpoint, if the endpoint has been registered to the same gatekeeper as RMX 1000, the dial-in number consists of the E.164 prefix of RMX 1000 and conference ID. If the conference to be dialed in is set with a password, you need to add "##Conference password or chairperson password".

For example:

RMX 1000 E.164 alias: 925

ID of the conference to be dialed in: 1001

Then, the endpoint dials 9251001

If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222

Then, the regular participant dials 9251001##1111

The conference chairperson dials 9251001##2222

If the gatekeeper is not configured on the network, the dial-in string consists of the IP address of RMX 1000 and conference ID, separated with ##. If the conference to be dialed in is set with a password, you need to add ##Conference password or chairperson password.

For example:

RMX 1000 IP address: 172.22.30.40

ID of the conference to be dialed in: 1001

Then, the endpoint dials 172.22.30.40##1001

If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222

SIP Endpoint

Then, the regular participant dials 172.22.30.40##1001##1111

The conference chairperson dials 172.22.30.40##1001##2222

For the SIP endpoint, you can use the remote control to directly dial in to the conference only when RMX 1000 and endpoint are registered to the same SIP

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Chapter 3 – Basic Operation

server. If the endpoint is registered to another SIP server, you can only first call the SIP URL of RMX 1000 to set up a connection, and then access the conference by entering the conference ID as IVR service prompted or through the PCM interface. The dial-in number of SIP endpoint consists of the static route domain name of RMX 1000 and conference ID in the format below:

Conference ID [$$Conference password or chairperson password]@RMX 1000 static route domain name

Here, the character in [ ] is optional. It needs to be entered when the conference is set with a conference password or chairperson password.

For example:

RMX 1000 static route domain name: polycom.com

ID of the conference to be dialed in: 1001

Then, the endpoint dials 1001@ polycom.com

If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222

Then, the regular user dials 1001$$1111@ polycom.com

The conference chairperson dials 1001$$2222@ polycom.com. If RMX 1000 is not registered to an SIP server, the dial-in number consists of the IP address of RMX 1000 or FQDN and conference ID in the format below:

Conference ID [$$Conference password or chairperson password]@RMX 1000 IP address or FQDN

Here, the character in [ ] is optional. It needs to be entered when the conference is set with a conference password or chairperson password.

For example:

RMX 1000 IP address: 172.22.30.40

ID of the conference to be dialed in: 1001

Then, the endpoint dials 1001@172.22.30.40

If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222

Then, the regular user dials 1001$$1111@172.22.30.40

The conference chairperson dials 1001$$2222@172.22.30.40

If the conference ID the user entered does not exist, RMX 1000 will create a new

conference with this conference ID. For more information, see Starting a C onference Using the Remote Control.

3-12

Conference Profiles

A conference profile is used to pre-define the basic parameters for conference scheduling, such as the bandwidth, encryption, and video quality. All conferences will be created on the basis of conference profiles. By saving conference profiles on the RMX 1000, users can conveniently and rapidly schedule new conferences without performing repeated configurations. The following parameters generally decide the video conference quality.

• Bit Rate – The transmission rate of the audio and video streams. The

higher this value is, the better the displayed video quality.

• Video Protocol, Video Format, and Frame Rate – These parameters

define the quality of the video picture. When an endpoint is connected to the conference, it will select a video capability based on the video parameters set for the conference. For example, if the video protocol for the conference is H.264, an endpoint that supports the H.264 protocol will select H.264 for video coding when it connects to this conference.

The following features are commonly used to define a conference:

• H.239 Dual-stream – An H. 239 compliant endpoint can simultaneously

send and receive two channels of conference video streams: dynamic conference video and PC screen contents.

• Encryption – The system provides AES 128-based multimedia

encryption to strengthen conference security.

To set a conference profile, click Conference Profiles in the RMX Management pane. The list pane shows the profiles saved on the current device and their summaries.

4-1

Chapter 4 – Conference Profiles

Figure 4-1 Conference Profile List

RMX 1000 is provided with default built-in conference profiles so that users can create conferences easily.

Table 4-1 Default Conference Profiles

Profile Name Parameter

Default_768_CIF_H264Content

(Default Profile) 768_4CIF_H264Content 4CIF H.264, H.264 dual-stream 384_CIF_H264Content 384 CIF, H.264 dual-stream 384_CIF_H263Content 384 CIF, H.263 dual-stream

2M_720p_H264Content (Appears only if the H.264 720p

option is activated.)

H.264 dual-stream

2M 720p, H.264 dual-stream

Defining a Conference Profile

To create a conference profile, click the button in the Conference Profile list pane or right-click in the blank area in the pane, and then click New Profile. The New Profile interface appears. The RMX 1000 fills in default settings. For basic operations, you only need to define the display name of the profile. To configure parameters, see the description below.

4-2

Figure 4-2 New Profile Settings

General Settings

Polycom RMX 1000 User Guide

On the New Profile page, click the General tab to display the interface for configuring general parameters. The table below explains the detailed meanings of these parameters.

Table 4-4 General Parameters

Parameter Description

Enter a unique name to identify this profile.

Display Name

Line Rate

Encryption

Auto Mute

Note:

This is the only mandatory parameter when you

create a new profile.

Select the conference line rate. Line rate indicates the rate that integrates video, audio, and data contents.

Set whether to enable the AES encryption function for this profile.

Note:

The RMX 1000 version for some geographic areas may



not allow for the encryption option. Encryption is an optional function of RMX 1000. This



function is only available after you purchase its license and activate this function. To obtain this function, please contact your supplier.

If this check box is selected, after an endpoint dials into the conference, the RMX 1000 will automatically mute it.

4-3

Chapter 4 – Conference Profiles

Parameter Description

Auto T e rminate

Minimum ports to be reserved

If this check box is selected, the system will automatically terminate the conference when any of the following conditions is satisfied:

Before First Join - No participant joined within the



predefined period since the conference started. The default idle time is 10 minutes.

After Last Quit - All participants have left the conference,



and the idle period has reached the predefined time. The default idle time is 1 minute.

When Last Participant Remains - Only one participant



remained in the conference, and that period has reached the predefined time. The default idle time is 1 minute.

Auto

is selected by default, indicating that the system will decide the number of allowed video participants according to the number of actual idle resources when the conference is created. When specify the minimum number of video participants so that the system can reserve the appropriate resources for this conference when it is being held.

Auto

is not selected, you can

Maximum ports to be used

Limit Personal Conference Management (PCM) access to conference creator only

First Participant in a Call Slide

Talk Hold Time

Auto

is selected by default, indicating that the system will decide the number of allowed video participants according to the number of actual idle resources when the conference is created. When set the maximum number of video participants. You can add the maximum number of video participants set here when you hold a conference using this template.

When this check box is selected, only the participant who created this conference can view the PCM menu and control the conference.

With this option selected, the image of the first joined participant will not be shown at his endpoint. Instead, the endpoint of the first participant will display the default idle images dispatched from the system when this participant enters the conference.

When the period a participant speaks reaches the predefined time, this participant will become the primary speaker. Under different video modes, the speaker's image may be displayed in full screens on other participants' screens or switched to the largest window in the screen layout.

Auto

is not selected, you can

Video Quality

To set the video quality parameters for the conference, click the Video Quality tab. A user can adjust the quality parameters of the site image

during the conference, or define the quality parameters of the second channel video when sharing the dual-stream contents.

4-4

Polycom RMX 1000 User Guide

Figure 4-3 Video Quality Setup Page

Depending on the user's selection in People Video Definition, the profile can be defined as two types of conference modes: the Continuous Presence (CP) conference and the video switching conference.

• CP conference: The endpoint screen can simultaneously display the

images of multiple sites. A user can also choose a preferred screen layout. However, this mode occupies more MCU video resources.

• Video switching conference: The system only forwards the video

stream without encoding or decoding. Therefore, this mode does not utilize the MCU video resources, and more conferences can be held. In the video switching conference, all the participants' endpoints use the same bandwidth and video capability, and can only display one site at a time. A user can use the voice activation feature to switch to see each conference site. The maximum number of video switching conferences supported by the system is equal to the number of participant connection resources available and is not related to the video capability of an endpoint. The video switching conference has the following limitations:

― Only one type of conference screen layout is supported ― Only the lecture mode is supported. ― Settings for the conference skin and Message Overlay are not

available.

― Site name setting during a conference is not allowed. ― The PCM menu is not available.

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Chapter 4 – Conference Profiles

Defining People Video Quality

To define the video quality of CP conference:

As described in the table below, select the highest resolution of CP conference in the People Video Definition field.

Table 4-5 People Video Definition

Parameter Description

Up to H.264, CIF/SIF

Up to H.263, 4CIF/4SIF, 15FPS

Up to H.264, 4CIF/4SIF

It is used for the screen display of ordinary quality. The conference video can be best encoded/decoded with the H.264 protocol and displayed with the CIF/SIF resolution, requesting the lowest bandwidth requirement and occupying the minimum system resources. In the conference, each endpoint only occupies one video connection resource.

It is used for the screen display of high quality. The conference video is encoded / decoded with the H.263 protocol and displayed with the 4CIF/4SIF resolution and 15FPS frequency, requesting a higher bandwidth. In the conference, each endpoint only occupies one video connection resource.

It is used for the screen display of higher quality. The conference video is encoded/decoded with the H.264 protocol and displayed with the 4CIF/4SIF resolution. The endpoint must support the H.264 protocol and the bandwidth cannot be lower than 256Kbps. Each endpoint in the conference utilizes 2 video connection resources.

The conference video can be best encoded/decoded with the H.264 protocol and displayed with 1280x720 (720p) HD resolution, utilizing more system resources. The conference under this mode has the following restrictions:

The endpoint must support the H.264 protocol and 720p



resolution, and the bandwidth cannot be lower than 832Kbps. Otherwise, the conference video will be degraded to the 4CIF/CIF resolution display or H.263 coding depending on the capability of the endpoint that joins in the conference.

It supports only the Same Layout video mode, and the same



(Optional with keycode) Up to H.264, 720P (Common Layout)

video layout is displayed for all the conference sites. When there is no other CP conference concurred, the system



supports convening a maximum of 5 720p conferences at the same time on condition that each conference only has two participants and they all support 720p.

When a 720p conference is ongoing, the screen of the



participant’s endpoint displays only the conference video. For

the PCM related information, see Personal Conference

Manager (PCM).

Note:

Up to H.264, 720P is an optional function of the RMX

1000 and will not be available until a license is purchased. If the license for this function is not activated, the device does not display the related options. To obtain this function, please contact your supplier.

To define the video quality of video switching conference:

4-6

Select Video Switching Highest Common from the People Video Definition field.

Each endpoint under this mode occupies only one video connection resource,

Polycom RMX 1000 User Guide

and the conference video can be displayed with the best HD resolution of 1280x720 (720p). However, all the endpoints must support the H.264 protocol and 720p resolution, and the bandwidth cannot be lower than 832Kbps, or else the display of conference video will be, depending on the capability of the participant's endpoint, degraded to the resolution of 4CIF or CIF, or H.263 code.

The RMX supports a maximum of 20 video resources and 20 audio resources. The number of connection resources supported by the device in the actual conference depends on the number of resources purchased by the user.

Defining Content Video Quality

When the endpoint sends dual streams, the RMX 1000 system applies different encoding and decoding policies to the people video stream and content video stream. See the table below, which provides the video parameters for setting the second channel of content image.

Table 4-8 Video Quality Parameters – Second-channel Video Dual-stream Definition

Parameter Description

Set the video protocol used for the dual-stream video. You can select the H.264 or H.263 coding/decoding algorithm based on the endpoint capability and network bandwidth. When None is

Content Setting

selected, it indicates dual streams are not enabled.

Note:

If this setting is H.264, when an endpoint that only supports H.263 protocol joins in the conference, an H.264 endpoint that originally sent dual streams will terminate sending dual streams and resend them using the H.263 protocol.

H.239 Setting

Send Content to Legacy Endpoints

Video Settings

To set the screen layout of conference on the endpoint screen, click the Video Settings tab on the New Profile interface.

The H.239 protocol is used to send dual streams. You can select three kinds of video quality as needed:

Graphics: For the standard video display



High-resolution graphics: For the graphic detail display of high



quality broader bandwidth is required. Live Video: For full-motion of dynamic video display. The



broadest bandwidth is required.

When this option is enabled, legacy endpoints that do not support the H.239 protocol will still be able to view Content in the conference. However, the Content video will be sent to

these endpoints instead of the People video when Content is

introduced to the conference. Legacy endpoints will not be able to share content – they will only be able to view. Modern endpoints which support H.239 will continue to view dual streams (People and Content simultaneously) and be able to share content.

4-7

Chapter 4 – Conference Profiles

Figure 4-4 Video Settings

In the Video Mode drop-down menu, you can set the following video modes for conference:

• Lecture Mode: All the conference participants view the selected lecturer

in full screen, and the lecturer's endpoint will display the screens of other sites in accordance with the layout set here. A user can specify a lecturer after the conference is initiated. For details, see the lecture mode description in Section Changing Conference layout.

• Same Layout: All the participants' endpoints in the conference will

display the same screen image according to the layout set here. This setting will allow sites to see their own loopback images, which are normally not included as part of the layout.

• Conference Layout: Each participant's endpoint in the conference can

display a different screen layout. In this mode, the operator can enter the participant parameter page through the Web interface, and perform personalized settings for the screen layout displayed on the video endpoint of each site. For details, see Setting Conference Layout for Participant’s Endpoint . While, the participant can define a personal layout by operating the PCM interface via the remote control. For

details, see Click & View. Based on the selected video mode, a user can set to automatically select the screen layout according to the number of added participants or specify a fixed screen layout:

4-8

To set automatic layout:

1 Click Auto at the left part of the layout setting area to display the

automatic screen layout pane.

2 Select a maximum screen layout so that the conference site displays at

most the number of multi-screen windows set here. In this mode:

Polycom RMX 1000 User Guide

― When the number of participants is smaller than or equal to the set

number of multi-screens, the system displays the multi-screen image according to the actual number of participants and in line with the default rule. The table below shows the default rule.

― When the number of participants is greater than the set number of

multi-screens, the system uses the voice activation feature, and switches to display the first participants who speak loudest with the largest multi-screen layout selected here. If the number of

participants is greater than 4 and the maximum selection is system will display the first four participants who speak loudest

using the

Table 4-9 Default Rule of Automatic Layout

Number of Participants Multi-screen Layout

layout.

, the

3-4

5-6

7-8

11- 13

14-16

16+

To specify a fixed layout:

1 Click at the left part of layout setting area the number of multi-screen

windows to be displayed to expand the corresponding layout pane.

2 Select a screen layout so that the conference site displays the participant's

image always according to the layout selected here.

Conference Skin Settings

Click the Skins tab in the New Profile interface to enter the interface for skin settings. Here, you can define the background picture and outline color of the CP image, and browse the skin effect in the browsing area at the lower part of the interface.

4-9

Chapter 4 – Conference Profiles

Figure 4-5 Meeting Room Parameter Setup Interface

Customize settings for the conference skin by referring to the table below:

Table 4-11 Parameter Description of Conference Skin

Parameter Description

Background Picture Select the background picture for the conference screen.

Outline Color

Full Screen

If the conference is set to a video switching conference, a user cannot set conference skin on this interface.

Conference Recording

RMX 1000 can work with Polycom RSS 2000 recording server to record conferences. Click the Recording tab on the New Profile interface to enter the related information and set the recording parameters.

A user can respectively set the outline colors of screens for the conference lecturer and regular participant.

When this option is selected, multi-screens will extend the full screen, without spacing.

4-10

Polycom RMX 1000 User Guide

Figure 4-6 Recording Parameter Setup Interface

The table below explains the configuration parameters.

Table 4-12 Conference Recording Configuration

Parameter Description

Enable Recording

If an RSS 2000 is available on your network, you can select this option to enable the recording function.

Select the start time of the conference recording:

Immediately – The recording automatically starts



immediately after the first participant joins the conference. Upon Request – The operator or chairperson starts the

Start



recording manually. After this option is selected, the recording can be manually started through the Web interface

or DTMF function. For more information, see Recording Control.

If this option is selected, the endpoint screen displays the recording indicator icon to inform participants that the

Enable Recording

Indication

Terminate conference if recording fail …

conference is being recorded:

Note:

Recording indication is not supported in video switching

conference and HD 720p conference.

If this option is selected, the system will terminate the conference when the recording fails or there is no endpoint in the lobby.

Audio Only If this option is selected, only the audio will be recorded.

• The recording parameters can be set here only after the IP address of the RSS

2000 is configured on the Recording Link interface. For how to set Recording Link, see Recording Setup.

• The Recording Link occupies one conference resource.

• If the encryption function is enabled in the C onferen ce Profiles->General

interface, recording will succeed only when the RSS 2000 also supports encryption.

4-11

Chapter 4 – Conference Profiles

Message Overlay

When a message needs to be sent to all the participants in a conference, you can set the message overlay of conference to be displayed on all participants’ endpoint screens.

Click the Message Overlay tab on the New Profile interface to set the message overlay parameters.

Figure 4-7 Message Overlay Setting Interface

Set the message overlay with reference to the table below:

Table 4-13 Description of Message Overlay Setting Parameters

Parameter Description

Enable

Message T e xt Enter the content to be displayed. Font Size Set the font size of the message overlay.

Color

Display Repetitions

Display Speed

Vertical Border

Contrast Move the slider to set the contrast of the message overlay.

Select this option to enable message overlay. Then you can set other parameters.

Set the color-matching scheme for the message overlay font and background.

Move the slider to set the display times of the message overlay.

Move the slider to set the display speed of the message overlay.

Move the slider to set the vertical boarder of the message overlay.

4-12

Site Name

Polycom RMX 1000 User Guide

A user can set the site name (endpoint name), so as to label each site when viewed onscreen. The site name displayed for each connected participant comes from the system name configured within the endpoint.

Click the Site Name tab on the New Profile interface to set the site name parameters.

Figure 4-8 Site Name Setting Interface

Here, you can specify the displayed font size and position for the site name. If Always show site name is selected, the name of each site will be always displayed during the conference.

Advanced Options

A user can set advanced options in the conference profile to fine-tune video and audio quality.

To set advanced options, click Advanced Options in the New Profile interface.

Figure 4-9 Advanced Options Setting Interface

The table below describes the related parameters.

4-13

Chapter 4 – Conference Profiles

Table 4-14 Parameter Description of Advanced Options

Parameter Description

Video Clarity

Lost Packet Recovery

This option is enabled by default. It is used to improve the clarity of video received from an endpoint which has low bandwidth and/or low resolution.

Lost Packet Recovery (LPR) is an algorithm designed to protect IP video calls against the impact of network packet loss. This option is enabled by default. In case of packet loss during network transmission, the packet recovery mechanism will be automatically activated if the endpoint experiencing packet loss also supports the LPR protocol. This function can effectively improve the decreased video quality caused by packet loss.

Echo Suppression

Keyboard Noise Suppression

This option is enabled by default. It is used to prevent the sound of near site echoing being played to the far site(s).

This option is disabled by default. It specifies whether the system mutes audio sent to the far site when keyboard tapping sounds are detected at the near site(s).

Modifying a Profile

To modify a saved profile, right-click in the Profile list, and then click Profile Properties to modify its properties.

Deleting a Profile

To delete an existing profile, select it in the Profile list, and then click . Alternatively, right-click the profile to be deleted and then click Delete Profile.

A profile in use cannot be modified or deleted.

Setting a Default Profile

After a default profile is set, the endpoint will use it when creating a conference directly through the remote control. In addition, when a user creates a meeting room, reserves a conference or holds an instant conference via the Web interface, the default profile will be used unless otherwise specified.

To set a default profile, right-click the profile to be defined in the Profile list,

and then click Set as Default. After that, the icon of the profile becomes

A profile with the AES encryption function enabled cannot be set as the default profile.

4-14

Recording Link

The RMX 1000 supports the recording link function. It can work with the RSS 2000 to record conference content. After the recording setup is completed, when the conference starts, the RMX 1000 will first call the participants in the participant list, and then call the configured RSS 2000 to record the conference. The recording link is displayed in the List pane as a regular participant, thereby enabling users to view and control the recording status easily.

To record a conference running on RMX 1000 through RSS 2000, configure the related parameters according to the procedure below:

1 Configure the information of RSS 2000 to be connected in the Recording

Link interface. For details, see the text below.

2 The profile used for the conference has enabled the recording function.

For details, refer to Conference Recording.

Recording Setup

In the RMX Management pane, click Recording Link. The Recording Link interface appears in the list pane located on the right side. Here you can view the IP address and alias configured for the RSS 2000.

Figure 5-1 Recording Link

5-1

Chapter 5 – Recording Link

Right-click the default empty link or configured RSS IP address in the interface, and then click Properties to display the Recording Link -> General interface.

General Settings

Figure 5-2 Recording Link - General

The table below explains the detailed meanings of these parameters.

Table 5-1 Parameter Description for Recording Link - General

Parameter Description

RSS 2000 IP Address

RSS 2000 Alias

Alias Type Set the alias type of the RSS 2000: H.323 or E.164.

DTMF Code Setting

To set the recording control operations and rights for use by connected endpoints, click the DTMF Codes tab.

Enter the IP address of the RSS 2000 to be connected. This item

is optional if an alias is set in the Alias check box below.

Enter the E.164 number or H.323 alias of the RSS 2000 in accordance with the selected alias type. This item is optional if the IP address of the RSS 2000 is set.

Note:

If the alias is used for recoding call, both RMX 1000 and

RSS 2000 need to be registered to the same gatekeeper.

5-2

Figure 5-3 Recording Link - DTMF Codes

The table below explains the detailed meanings of these parameters.

Table 5-2 Parameter Description for Recording Link - DTMF Codes

Parameter Description

Name Name of the recording operation

DTMF Code

Permissions

Recording Control

Polycom RMX 1000 User Guide

Set the remote control key combination used to perform the operation. The default numbers can be customized. For example, the default DTMF code for the Start Recording command is *2, you can press the keys *2 to start conference recording.

Note:

Before using the DTMF command, enable the DTMF

function of the endpoint according to that endpoint's instructions.

Set the rights of using DTMF codes. Chairperson indicates that the DTMF is available to the conference chairperson only; Everyone indicates that the DTMF is available to all participants.

When a conference is going on, you can view and control the status of the configured recording link. In the Conferences list pane, select the desired conference. Then the list pane located on the right side shows the defined participants and connected participants, among which the recording link is indicated by the

icon.

Figure 5-4 Recording Control

When a conference is going on, you can perform the following recording control operations through the recording buttons in the list pane or the right-click shortcut menu.

•

- Start recording

•

• The conference chairperson can also control recording in the PCM interface. For

- Pause recording

- Stop recording

details, see Recording a Conference.

• For more information about the recording control operations of the RSS 2000, see

RSS 2000 User Guide.

5-3

Chapter 5 – Recording Link

Recording Properties

To view the status between the recording link and RMX1000, double-click the recording link, or right-click it and select Properties to view parameters.

• General – Displays the name, address, alias and other information.

• DTMF Code – A participant can use DTMF codes to send commands to

the RSS server in real time, so as to easily complete recording operations.

• Connection Status – Displays in real time the RSS-RMX1000 connection

status and disconnection cause.

5-4

Meeting Rooms

A Meeting Room is a conference saved on the MCU in passive mode, without using any system resources. A Meeting Room is automatically activated when the first participant dials into it. Once activated, a Meeting Room functions as any ongoing conference. All Meeting Rooms are based on a Conference Profile. The RMX 1000 can support up to 5000 meeting rooms.

To set a meeting room, click Meeting Room in the RMX Management pane. The list pane shows the meeting rooms saved on the RMX 1000 and their summaries, such as the meeting room name, conference ID, conference duration, conference password, chairperson password, and conference profile. Here you can create, modify and delete meeting rooms.

Figure 6-1 Meeting Rooms List

Creating a Meeting Room

To create a meeting room, click the button in the list pane or right-click in the blank area of the pane and then click New Meeting Room. The New Meeting Room -> General interface is displayed.

6-1

Chapter 6 – Meeting Rooms

General Settings

Figure 6-2 New Meeting Room - General

The table below explains the detailed meanings of these parameters.

Table 6-1 Parameter Description for New Meeting Room – General

Parameter Description

Meeting Room Name

Profile

Duration

Conference ID

Set a unique name to identify the meeting room. When a meeting room is created, the system will automatically generate a unique name for it.

Select the profile to be used for this conference from the drop-down list. The lower part of this option displays the major parameter values defined for the profile:

Line Rate:



participant in the conference.

Minimum ports to be reserved/Maximum ports to be



used:

conference participants. Automatic indicates that the number of video participants is determined according to the available resource of the RMX 1000.

The conference profile defines the basic parameters of conference scheduling, such as the bandwidth, encryption, and video quality. For more information on conference profiles,

see Conference Profiles. When a conference is created, the

system selects the default profile of the device by default.

Specify the conference duration in the range of 0-24 hours. The input format is H:M and the default value is 2:0, namely, 2 hours.

When a meeting room is created, the system automatically allocates a conference ID. You can also set a unique conference ID on the device. To directly dial into the conference, the participant must know its ID.

The maximum bandwidth to be used by each

The minimum/maximum number of allowed

6-2

Conference Password

Enter the conference password. To connect to this conference, the participant must enter this password. If this parameter is empty, it means the conference has no password.

Polycom RMX 1000 User Guide

Parameter Description

Enter the password that identifies the chairperson ID. The

Chairperson Password

Dial Out Manually

system will authorize more rights to the chairperson. If this parameter is empty, it means the conference has no chairperson.

When enabled, the system will not automatically call the participants defined in the meeting room to join the conference unless the administrator dials out manually.

Participant setup

You can add the participant information to the invited participant list for the meeting room. When the meeting room is activated, the system will automatically call the participants defined in the meeting room to join the conference. To set the invited participant list, click the Participants tab to enter the relevant interface, as shown below.

Figure 6-3 New Meeting Room - Participants

You can add participants to the list in the following two modes:

To create a participant in the list:

1 Click the New button to create a participant. 2 The popup configuration interface is the same as that for adding a new

participant to the address book. For explanation on the configuration

parameters, see Creating a Participant in the Address Book.

To add a participant from the address book to the list:

1 Click the Add from Address Book button. 2 In the popup address book, select the participant to be added, and then

click the OK button. To select multiple participants at one time, click

these participants one by one while pressing down the Ctrl key, or select

adjacent ones while pressing down the Shift key.

6-3

Chapter 6 – Meeting Rooms

To edit or delete a participant that is added to the list, select it, and then click the Edit or Remove button. A user can also click multiple participants to be deleted one by one while pressing down the Ctrl key, or select adjacent ones while pressing down the Shift key.

The table below shows the meanings of other optional parameters.

Table 6-2 Parameter Description for New Meeting Room – Participants

Parameter Description

Lecture

Only participants in the above participant list can dial in

This option is available only when the video mode for the conference profile of meeting room is set to Lecture Mode.

About settings of the video mode, see Video Settings. After

adding participants to the list, you can select a participant from the drop-down list to act as the lecturer. By default, selected, meaning that the system uses voice activation to switch between the layouts, and the participant who speaks loudest will be selected as the lecturer. When the conference is running under the Lecture Mode, all participants’ endpoints display the lecturer in full screen, and the lecturer’s endpoint can time-switch to display other conference sites in rotation.

When this option is selected, only the participants defined in the Participant List can dial into the conference.

Auto

If this option is selected, after you click OK, the system will automatically send an email message to notify each participant

Email Notification

in the Participant List to join the conference. This option is enabled only when SMTP is configured in the IP Network Services->Email interfaces. For more information, see Email.

Other Information

To configure other information for the meeting room, click the Information tab. Here you can configure conference notes, site details, accounting information, etc.

Modifying a Meeting Room

To modify a meeting room, double-click the desired meeting room in the meeting room list; or right-click the meeting room, and then click Meeting Room Properties. For explanation on the configuration parameters, see Creating a Meeting Room.

Deleting a Meeting Room

To delete a meeting room from the device, select the meeting room to be deleted in the meeting room list, and then click the

the meeting room, and then click Delete Meeting Room.

button, or right-click

6-4

Reservations

Multiple types of conference reservations can be implemented using RMX

1000. You can reserve a conference for one time or convene routine conferences on a daily, weekly, or monthly basis as needed. The system reserves resources for conferences, so the conference can be automatically started at the preset time. The RMX 1000 can support up to 1000 reservations.

The reservation function is an optional function of RMX 1000 and will be available only

when the user purchases the license. The device does not display the related options until the license for this function is activated. To obtain this function, contact your supplier.

To configure a reservation, click Reservations in the RMX Management pane. The list pane shows the related configuration interface. The reservation function provides two configuration views: Calendar view and List view.

Figure 7-1 Reservation Setting Interface

Reservations Views

Calendar View

The Calendar view is displayed by default. It shows the distribution of reserved conferences on the RMX 1000 in a standard chronological calendar format. Under the calendar view, a user can switch to display the reservation information sorted by Today, Day or Week. A user can also directly reserve

7-1

Chapter 7 – Reservations

a conference on a specific date to make conference scheduling clearer. When using the List view, click the

Switching Calendar Modes

Under the Calendar view, the system can display the calendar by day or by week so that users can easily view reservations over time. By default, the

Week calendar is used to show the distribution of reservations.

To view the reservations per week:

button to switch to the Calendar view.

List View

1 At the Today or Day calendar mode, click the

reservations in a week.

2 When necessary, click

the previous week or next week.

To view the reservations per day:

1 In the Week calendar mode, select to show the calendar of today or

another day:

― Click

current calendar.

2 When necessary, click

the previous day or next day of the current date.

Under the reservation calendar view, click the button to switch to the reservation list view.

to show the conference reserved today;

to display the conference on the selected date in the

or button to show the reservations of

or button to show the reservations on

button to show the

7-2

Figure 7-2 Reservation – List View

The list view shows all the reservations on the current device in a list. A user can view all summaries of conferences, including the conference name, dial-in ID of the participant, conference start time and duration, conference password, chairperson password, and conference profile.

Adding a Reservation

To reserve a conference:

Polycom RMX 1000 User Guide

• Under the calendar view, click the

at the blank area besides the selected calendar date and time, and then

click New Reservation.

• Under the list view, click the

right-click at the blank area, and then click New Reservation.

On the New Reservation interface, you can set the basic conference information, participants, reservation time, and other related information. The procedures for setting the General, Participants and Information tabs are the same as those for setting a meeting room. For explanation on the configuration parameters, see Creating a Meeting Room.

To set a reservation, click the Schedule tab to enter the reservation interface. From the Schedule Mode drop-down menu, select the desired reservation mode to reserve a once, daily, weekly, or monthly conference.

Reserving a One-Time Conference

A one-time reservation indicates that the reservation is only valid for one occurrence and will automatically be deleted after the conference ends. To reserve a one-time conference, select one of the following Schedule modes:

• Permanent: The reserved conference, after being started, will not be

terminated until it is manually terminated or deleted by a chairperson or

web UI user. This option can be selected if you cannot estimate the

duration of the conference in advance.

button on the pane, or right-click

button on the reservation list pane, or

• Once: The reserved conference, after being convened, will terminate at

the specified time.

For either of the above modes, you need to set the Start Time of the reserved conference. In addition, for the Once mode, you need to set the duration of the reserved conference.

Figure 7-3 Reservation Setup - Once

Table 7-1 Parameter Description for Reservation Setup – Once

Parameter Description

Start Date Set the start date of the conference. Start Time Set the start time of the conference in the format of H:M.

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Chapter 7 – Reservations

Parameter Description

Duration Set the duration of the conference in the format of H:M.

Reserving a Daily Conference

To reserve a daily conference, set Schedule Mode to Daily.

Figure 7-4 Reservation Setup - Everyday

The conference will be convened at the specified time every day. In the specified period, this reservation is also deleted when the last conference is terminated. The table below explains the configuration parameters.

Table 7-2 Parameter Description for Reservation Setup – Daily

Parameter Description

Start Time Set the start time of the conference in the format of H:M. Duration Set the duration of the conference in the format of H:M. Start Date Set the start date of the recurrence range of the reservation. End Date Set the end date of the recurrence range of the reservation.

Reserving a Weekly Conference

To reserve a weekly conference, set Schedule Mode to Weekly.

7-4

Figure 7-5 Reservation Setup - Weekly

The set conference will be convened at the specified time per week. In the specified period, this reservation is also deleted when the last conference is terminated. The table below explains the configuration parameters.

Table 7-3 Parameter Description for Reservation Setup – Weekly

Parameter Description

Specify the weekday on which the reserved conference will be

Sun.~ Sat.

convened. Multiple weekdays can be selected. If you select the Mon. and Fri. check boxes, the conference will be automatically started at the specified time on every Monday and Friday.

Reserving a Monthly Conference

To reserve a monthly conference, set Schedule Mode to Monthly.

Polycom RMX 1000 User Guide

Figure 7-6 Reservation Setup - Monthly

The conference will be convened at the specified time per month. In the specified period, this reservation is also deleted when the last conference is terminated. The table below explains the configuration parameters.

Table 7-4 Parameter Description for Reservation Setup – Monthly

Parameter Description

Specify the day of month on which the reserved conference will

Date

be convened. If you enter 1, the conference will be automatically convened at the specified time on the first day of every month.

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Chapter 7 – Reservations

At the specified time, the reserved conference will be convened automatically, the

conference icon will become , and the properties of the conference can be viewed but cannot be modified. In addition, the conference list will show that the conference is ongoing.

Modifying a Reservation

You can modify a reserved conference before it is convened.

To modify the parameters of a reservation:

In the reservation calendar view or list view, double-click the reservation to be modified, or right-click this reservation and then click Reservation Properties to enter the reservation parameter setting interface. For explanation on the configuration parameters, see the previous section Adding a Reservation.

Deleting a Reservation

You can delete a reserved conference before it is convened.

Deleting a Reservation:

• In the reservation calendar view, select the reservation to be deleted

from the calendar, and then click the

reservation and then click Delete Reservation.

• In the list view, select the reservation to be deleted from the list, and

then click the

Delete Reservation. For a one-time reservation, you need to confirm in the popup message box whether to delete it or not.

For a recurring reservation, in the reservation calendar view you need to confirm in the popup message box whether to delete this specific reservation or all occurrences of the event. In the list view, you need to confirm in the popup message box whether to delete one reservation or all occurrences of the event. If selecting Delete one, the page will turn to the reservation calendar view letting you to select which one to delete.

button, or right-click this reservation and then click

button, or right-click this

7-6

Address Book

You can use the address book provided by the RMX 1000 to store participant information, such as the IP address and network communication protocol of the participant’s endpoint. The address book enables you to conveniently and easily add participants to a conference.

The grouping function of the address book simplifies the creation of a conference. Different from the function of adding a single participant to the conference, the grouping function can be used to quickly add two or multiple participants to the conference at the same time.

If the RMX 1000 system is registered to a directory server, the address book contains the following two types of directories:

• Local Directory: Contains conference participants added by users

through the Web management interface of RMX 1000. These entries are

saved in the local RMX 1000 system, and can be edited, deleted, or

exported by users.

• Global Directory: Contains information about Global Address Book

entries stored in the external directory server the RMX 1000 system is

integrated with. These address entries are stored in the directory server,

and cannot be edited using RMX 1000. Located in the rightmost part of the Web interface, the Address Book pane shows the participant information stored in the address book. A user can perform multiple operations through the toolbar buttons at the upper part of the pane (e.g. creating a participant, defining a participant group, deleting a participant or participant group, refreshing the address book, switching to display the address on the local or directory server, importing/exporting the address book, and searching a participant).

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Chapter 8 – Address Book

Figure 8-1 Address Book

Adding a Participant to the Local Directory

You can add the information of a new participant to the local directory in the following two ways:

• Create a participant in the address book.

• Add a participant in the ongoing conference to the address book.

Creating a Participant in the Address Book

Click the button on the Address Book pane to add a new participant, and enter the New Participants –> General interface.

General Settings

8-2

Figure 8-2 New Participants – General

Polycom RMX 1000 User Guide

The table below explains the detailed meanings of these parameters.

Table 8-1 Configuration Description of New Participants – General

Parameter Description

Name Enter a name to identify the participant.

If the network type is set to H.323, enter the IP address of



the participant’s endpoint.

IP Address/Route Address

Type

Alias/SIP Address

If the network type is set to SIP, enter the route address of



the participant’s endpoint.

This item is optional if an H.323 alias or SIP address is set in

Alias/SIP Address

the

option below.

Select the network communication protocol used when the participant's endpoint dials in to the conference: H.323 or SIP. The option in the Alias/SIP Address drop-down list will change along with the network type selected here.

If the network type is set to H.323, select the alias type of



H.323 or E.164 in the right drop-down list, and then enter the related alias.

If the network type is set to SIP, select the SIP address type



in the right drop-down list, and then enter the related address.

This item is optional if the IP address of the endpoint is set.

Cascade

Dialing Direction

Extension

Password

Audio only

If the device is a standard endpoint, select

No Cascade

If the device will be a cascaded link to another MCU, set the master/slave relationship of the RMX 1000 relative to the participant: If the RMX 1000 is the master, select

otherwise select

Slave

. In the cascading mode, you need to

Master

set the following three items: Dialing Direction, Extension, and Password.

Select the dialing direction:

Dial-in: The participant's device dials in the conference at the



local RMX 1000.It is unnecessary to set the items Extension and Password if this option is selected.

Dial-out: The local RMX 1000 dials out to the participant’s



device.

Note: Dialing Direction

Master is selected in

is available only when the Slave or

Cascade

option.

Use this field in case the user would like to send an extension field to the remote end.

Enter a DTMF code that will be sent upon connection to the remote end.

If this option is selected, the participant will be defined as an audio participant, and the system does not support video input and output capabilities.

To add a participant who must be reached by dialing through a Polycom VBP

(formerly known as V2IU), you need to enter the WAN IP address of the VBP in IP Address and the E.164 number of the VBP-registered endpoint in Extension.

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Chapter 8 – Address Book

Example of cascading configuration

There are two sets of cascaded RMX 1000 devices (RMX 1000_1 and RMX 1000_2). The information is as follows:

RMX 1000_1

IP: 172.22.176.9

E.164 Prefix (Register to a GK): 80

ID of Master Conference (Dial out from): 1234

RMX 1000_2

IP: 172.22.176.10

E.164 Prefix (Register to a GK): 86

ID of Master Conference (Dial into): 2222

Password of Master Conference (Dial into): 1111

To set the RMX 1000_1 as the master device and dial to the conference at the RMX 1000_2, perform the following configuration at the RMX 1000_1:

8-4

Figure 8-3 Cascading Configuration – RMX 1000_1

At the same time, configure as follows at the RMX 1000_2:

Polycom RMX 1000 User Guide

Figure 8-4 Cascading Configuration – RMX 1000_2

Advanced Setting

Usually, you only need to set the parameters on the General tab, and accept other default settings of the system. To set advanced parameters, click the Advanced tab.

Figure 8-5 New Participants - Advanced

The table below explains the configuration parameters.

Table 8-2 Configuration Description of New Participants – Advanced

Parameter Description

Auto

Line rate

Broadcast / Listen Volume

Specify the line rate of the participant’s endpoint. indicates using the line rate specified by the RMX 1000 system.

Move the corresponding slider to adjust the volume transmitted/received by the participant. Each grid increases or decreases the sound by 3dB. The adjustable range is 1~10 (in the ascending order), while the default value is 5dB.

E-Mail

Set the Email address used by the participant to receive conference notices from the system. Up to 2 Email addresses can be set by separating them with a “;”. For example, enter address1@polycom.com; address2@polycom.com.

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Chapter 8 – Address Book

Other Information

To add other information for the participant (company name, contact phone, etc.), click the Information tab and configure Info1~Info4, then click OK.

Adding a Participant from an Ongoing Conference

You can also add a participant in an ongoing conference to the local directory. Operate as follows:

1 Click the desired conference in the Conferences list pane. 2 On the list pane, select the participant to be added, and then click the

button or right-click the participant, and then click Add Participant to

Address Book.

Figure 8-6 Adding a Participant from an Ongoing Conference

Defining a Participant Group

8-6

A group is a collection of pre-defined participants. With the group function, you can conveniently add a group of participants to the conference. For example, to frequently convene conferences of the marketing department, you can create a group named Marketing Team that contains the endpoints of all the marketing department participants. You can invite all the members to the conference to be convened.

To define a group:

1 In the Address Book pane, click the

area, and then click New Group.

2 The

3 Click Add From Address Book. In the participant list that appears, select

4 To select multiple participants at one time, click the desired participants

New Group page appears. Enter the name of the group in the Group

Name field, e.g. Marketing Team.

the desired participant, and then click OK.

one by one while pressing down the Ctrl key, or select adjacent ones

while pressing down the Shift key. To delete an added participant from

button or right-click in the blank

the group, select it and click Remove. You can also delete multiple

participants from the group.

5 Click OK on the New Group page to add the new group to the address

book.

Modifying a Participant/Group

To modify a participant or a group in the local directory, right-click the participant or group to be modified in the list, click Participant Properties or Group Properties to display and modify the detailed parameters.

Deleting a Participant/Group

To delete a participant or a group from the local directory, click the participant or group to be deleted in the list, and then click the

Alternatively, right-click the participant or group, and then click Delete Participant or Delete Group. In the confirmation dialog box that appears, click OK.

Polycom RMX 1000 User Guide

button.

You can also select the participant or group to be deleted, and then press the Del key to delete it.

Importing and Exporting the Local Directory

Exporting the Local Directory

A user can export entries from the local directory as a .csv file, for the purpose of backup or sharing between RMX 1000 devices. Directory lists from other devices (such as VSX or HDX endpoints) can not be backed up from or restored to the RMX 1000, even though the file format (.csv) may be the same.

To export the local directory:

1 Click the 2 The dialog box for downloading file appears. Click Save. 3 Select or enter the path of saving this file at the local computer, and then

click Save. The local address book will be saved at this specified path as

a .csv file.

Groups defined in Address book can not be exported.

button at the upper part of address book pane.

Importing the Local Directory

To import the local directory:

1 Click the 2 The interface for importing the address book appears. Click Open.

button at the upper part of address book pane.

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Chapter 8 – Address Book

3 Select or enter the path where the address book file (.csv) to be uploaded

4 Click Upload.

is located, and then click Open to return to the interface for importing

the address book.

When uploading an address book file, conflicting participant addresses will not be overwritten.

Directory Service

If the RMX 1000 system is successfully integrated with a directory server, the list of participants in the directory server will become the RMX 1000 address book.

Configuring Directory Service

In the Web interface, click the Setup->Directory Service menu item at the upper left part to enter the Directory Service interface.

The RMX1000 supports the GAB and LDAP directory service modes. Select the mode supported by the directory server that is provided by your local network. None is selected by default, indicating that directory service is not used. Depending on different directory service modes selected from Type by users, the system requires configuring different parameters.

GAB Server

To register RMX 1000 to the GAB server, select GAB from Type.

Figure 8-7 Directory Service - GAB

Configure parameters in accordance with the table below:

Table 8-3 GAB Configuration Parameters

Parameter Description

Server Set the IP address of GAB server.

Password Enter the password (if available) of global directory.

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Polycom RMX 1000 User Guide

LDAP Server

To register RMX 1000 to the LDAP server, select LDAP from Type.

Figure 8-8 Directory Service - LDAP

Configure parameters in accordance with the table below:

Table 8-4 LDAP Configuration Parameters

Parameter Description

Server IP address of the LDAP directory server Server Port LDAP server port No. Base Distinguished

Name (DN)

Authentication Type

Use Secure Socket Layer (SSL)

Domain Name LDAP server domain name Bind Distinguished

Name (DN) User Name User name of the LDAP directory

LDAP Base DN

LDAP authentication type. Depending on different authentication types selected by users, the system requires configuring different options.

Specify whether to use SSL secure transmission or not.

LDAP bind DN

Password Enter the password (if available) of LDAP directory.

After the configuration is finished, service is successfully registered, or else

will be displayed if the directory

is displayed.

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Chapter 8 – Address Book

Viewing the Global Directory

After the directory server is successfully registered, the global directory buttons (

table below defines the functions of these buttons:

Table 8-5 Function Definitions of Global Directory Buttons

Button Function

The global directory will be automatically refreshed at regular intervals to synchronize the address change on the directory server. You can click this button to manually refresh the global directory.

) on the address book pane will be activated. The

This button is available when the global directory list is displayed. Click this button to switch to the local directory list.

This button is available when the local directory list is displayed. Click this button to switch to the global directory list.

Display both the local and global directory lists.

Click the

button on the address book pane to display the global directory list, as shown below. The list shows the information of other endpoint sites registered to the directory server. The green icon indicates that this endpoint can be used to dial in to the conference, and the grey icon indicates that this endpoint is offline.

8-10

Figure 8-9 Global Directory List

Searching Directory Entries

A user can use the Search function of address book to quickly find the specified participant or participant group when the address book stores the information of numerous participants.

To search for a participant or participant group, enter the name of participant

or participant group to be queried in the search box address book pane, and click the

the participant or group if that information is known, or the first part of the name if the entire name is not known.

Polycom RMX 1000 User Guide

on the

button. You can enter the full name of

To return to the address book after searching, clear the entered keyword, and click to re-query.

8-11

Conference/Participant Monitoring

Through the real-time conference-monitoring platform of the system, you can easily monitor ongoing conferences, track participants and conference progress, and perform control operations as needed. With the RMX 1000, you can implement two types of monitoring operations:

• Conference monitoring – On the main window, view the ongoing

conferences and information about the specified conference and specified video, and change the conference control, management and other parameters as needed.

• Participant monitoring – View the status and detailed parameters of

participants, change the screen layout of the endpoint, and set a message overlay to be viewed by the site.

Conference Monitoring

Viewing Conferences List Pane

The Conferences list pane always shows information about ongoing conferences. The table below explains conference information.

Table 9-1 Conference Information

Parameter Conference Information

Name The interface displays the conference name.

The interface displays the status of the ongoing conference. No indication will be displayed if the connection of participants is normal. Corresponding indicators appear with a warning icon at the occurrence of the following statuses:

Audio – Problems with the participant’s audio



Empty – No participant is connected.



Faulty Connection – Participants are connected, but the

Status



connection is problematic.

Not Full – Not all the defined participants are connected.



Partially Connected – The connection process is not yet



complete, and the video channel has not been connected.

Single Participant – Only one participant is connected.



Video– Problems with the participant’s video



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Chapter 9 – Conference/Participant Monitoring

Parameter Conference Information

ID The Conference ID assigned to the conference Start Time Conference start time End Time The time the conference is expected to end

Viewing Conference Parameters

In addition to the status information shown in the conference list, you can view detailed parameters of an ongoing conference. Double-click the desired conference or right-click the conference, then click Conference Properties. The Conference Parameters interface shows the configuration of the conference. Here you can change the end time, password and chairperson password of the conference, adjust the conference layout, set the conference message overlay and conference name, etc. The unavailable options cannot be modified.

Conference Control

Previewing the Conference

The snapshot of each conference site is available to users. Select the conference to be previewed on the conference list pane, and click the

button to show the snapshot of each conference site.

Changing End Time

When a conference is created, its duration is also set. The default duration is 2 hours.

When a conference is occurring, you can extend or shorten its duration by changing its end time. You can also manually delete an ongoing conference.

To change the conference duration:

1 Double-click the desired conference in the Conferences list pane. 2 On the General tab of the Conference Parameter interface, change End

Time, and then click OK.

The conference duration cannot exceed 24 hours.

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Polycom RMX 1000 User Guide

To manually terminate a conference:

1 In the conference list, click the conference to be deleted, and then click

the Conference.

2 In the confirmation dialog box that appears, click OK.

button, or right-click the conference, and then click Delete

Locking/unlocking a Conference

After an ongoing conference is locked, any endpoint that is not already part of the participant list cannot dial into the conference actively. After the conference is unlocked, any endpoint can dial into the conference.

To lock or unlock a conference, select one of the following two modes:

• Select the conference in the conference list, and then click the locking

button conference, and then select Conference Lock/Conference Unlock from the shortcut menu.

/unlocking button on the pane, or right-click the

• Double-click this conference to enter the conference parameter interface.

On the Advanced tab interface, select or deselect the Conference Lock check box.

Setting the Talk Hold Time

In the voice activation mode, if the talk of a participant reaches the set time, this participant will be automatically set to the speaker. In different video modes, different display rules apply to the speaker's endpoint:

• In the Lecture Mode, if a user sets to automatically select a lecturer

through voice activation, the speaker will become a lecturer and be displayed in full screens at other participants' endpoints, and the speaker's endpoint will display the screens of other sites.

• In the same video mode, the image outline at the speaker's endpoint will

be highlighted when multi-screen windows are at the same size. While, if the multi-screen windows are at different sizes, the image of the speaker's endpoint will be switched to the largest window.

To set the talk hold time, double-click this conference to enter the conference parameter interface. Enter the time in the Talk Hold Time text box on the General tab interface, in the range of 2-60 seconds.

Changing Conference and Chairperson Passwords

1 In the Conferences list pane, double-click the desired conference. 2 On the General tab, set Conference Password and Chairperson Password,

and then click OK.

Changing Conference layout

You can change the video mode and screen layout of an ongoing conference. The initial video mode and screen layout of the conference is in accordance

9-3

Chapter 9 – Conference/Participant Monitoring

with the conference profile.

To select a conference video mode:

1 In the Conferences list pane, double-click the desired conference. 2 Click the Video Settings tab on the conference parameter interface. 3 Select the required mode in Video Mode.

― Lecture Mode: All the participants’ endpoints will display the

lecturer in full screens, and the lecturer’s endpoint will display other participants according to the layout set here. After this option is selected, the Lecture option is activated. Specify a lecturer in the drop-down list. Auto indicates that the voice activation feature will be used to select the participant whose talk time reaches the defined duration as the lecturer. For settings of the talk hold time, see Setting the Talk Hold Time.

― Same Layout: All the participants' endpoints in the conference will

display the same image according to the layout set here. This setting will allow sites to see their own loopback images.

― Conference Layout: All the participants' endpoints in the conference

can be freely defined to display various multi-screen layouts.

Set the layout

Based on the selected video mode, a user can set to automatically select the screen layout according to the number of added participants or specify a fixed screen layout.

To set automatic screen layout:

1 Click Auto at the left part of the layout setting area to display the

automatic layout pane.

2 Select the maximum screen layout so that the conference site displays at

most the number of multi-screen windows set here. In this mode:

― When the number of participants is smaller than or equal to the set

number of multi-screens, the system displays multi-screen image according to the actual number of participants and in line with the default rule. For the default rule, see Table 4-9Default Rule of Automatic Layout.

― When the number of participants is greater than the set number of

multi-screens, the system uses the voice activation feature, and switches to display the first participants who speak loudest with the largest multi-screen layout selected here. If the number of

participants is greater than 4 and the maximum selection is

, the

system will display the first four participants who speak loudest using the

layout.

To set fixed screen layout:

9-4

Click the desired layout number, and then select the desired layout. The interface shows the thumbnail of the layout. For the video display in each video window, you can select one of the following modes from the drop-down list:

Polycom RMX 1000 User Guide

• Auto: This option is selected by default. Each multi-screen window will

automatically select to display a conference site based on the information about connected participants.

• Auto Scan: After this option is selected, if the set multi-screen number is

smaller than the number of connected participants, the window will display images of the rest participants in turn, and the time interval for switching between the conference sites is the value of Auto Scan Interval.

• Directly select an endpoint conference site to be displayed at the

window.

In the Same Layout mode, participants will view the video of their conference sites.

Setting the Conference Message Overlay

When a message needs to be sent to all participants in a conference, you can set the message overlay to be displayed on all participants’ endpoints screen.

To set a message overlay:

1 In the Conferences list pane, double-click the desired conference. 2 On the conference parameter interface, click the Message Overlay tab,

and set the required parameters.

Table 9-2 Setting Message Overlay

Parameter Description

Enable

Message T e xt Enter the content to be displayed. Font Size Set the font size of the message overlay.

Color

Display Repetitions

Display Speed

Vertical Border

Select this option to enable message overlay. Then you can set other parameters.

Set the color-matching scheme for the message overlay font and background.

Move the slider to set the display times of the message overlay.

Move the slider to set the display speed of the message overlay.

Move the slider to set the vertical boarder of the message overlay.

Contrast Move the slider to set the contrast of the message overlay.

Setting the Site Name

The site name is also the endpoint name, which marks each site on the viewed screen. The site name displayed at each participant's endpoint comes from the system name set for the endpoint.

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Chapter 9 – Conference/Participant Monitoring

To set the site name:

1 In the Conferences list pane, double-click the desired conference. 2 On the conference parameter interface, click Site Name to enter the

site-setting interface. Select the Always show site name check box, and set the related parameters. You can set Font Size and Display Position.

In the video switching conference mode, you cannot set the conference Message

Overlay or site name.

Participant Monitoring

Figure 9-2 Participant Monitoring Pane

When a conference is ongoing, you can view detailed status and properties of each participant's endpoint and perform related setup and operations through the Participants list pane.

Viewing Participant List

Click an ongoing conference in the conference list. The list pane then shows all the participants connected to the conference and those not connected to the conference but added to the participant list.

Table 9-3 Description of Participant List Parameters

Parameter Description

Name

Displays the name and type of the participant:

Audio Participant



Video Participant



－ Recording Link



– Connected to an audio user

– Connected to a video user

9-6

Parameter Description

Displays the connection status of the participant:

Connected



to the conference.

Disconnected



the conference. This status applies only to defined participants.

Partially Connected

Status



complete, and the video channel has not been connected.

Connecting



Redialing



successfully and now being redialed.

Faulty Connection



problems occurred in the connection, such as synchronization loss.

Displays the participants role or function in the conference:

– Regular participant



– The participant will be defined as the conference



Role

chairperson and have more privileges to manage conferences through the endpoint interface.

– The participant is defined as the lecturer.



– The participant is defined as both the lecturer and the



chairperson.

Polycom RMX 1000 User Guide

– The participant is successfully connected

– The participant is disconnected from

– The connection process is not yet

– The participant is being connected.

– The participant is not be connected

– The participant is connected, but

IP Address The participant’s IP address Alias The participant’s Alias Name

Dialing Direction



Dial-in Dial-out

– The participant dialed the conference.

– The MCU dialed the participant.

Displays the status of the participant’s audio channel: If the participant’s audio connection is normal and the channel is neither muted nor blocked, no indication is displayed.

Muted



- The selected endpoint is muted so that its audio

cannot be sent to other conference sites.

Audio



Blocked

– The selected endpoint is blocked so that it

cannot hear the audio of other conference sites.

– The selected endpoint is muted and blocked at the



same time.

Lecturer



- The selected endpoint is the lecturer or the

primary speaker.

Displays the status of the participant’s video channel: If the participant’s video connection is normal and the channel is neither suspended nor secondary, no indication is displayed.

Video



Suspended

– Video transmission from the endpoint to

the conference is suspended.



Secondary

– Participant is connected only through the

audio channel due to problems with the video channel.

Encryption

Indicates that the endpoint is using encryption for its

connection to the conference

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Chapter 9 – Conference/Participant Monitoring

Parameter Description

Token and is capable of conducting FECC.

FECC T o ken

FECC Token can only be allocated to one participant at one time. If no partipant uses the FECC function, this icon is not displayed.

The participant has the Far End Camera Control (FECC)

Content Token

The participant is sending dual streams.

Viewing Participant Properties

To view detailed parameters of a participant, double-click the desired participant in the participant list, or right-click the participant, and then click Participant Properties.

The parameters displayed on the General, Advanced and Information tab pages are the same as those for adding a new participant. For explanation on configuration parameters, see Adding a Participant to the Local Directory.

The Connection Status tab shows the status and detailed information of the participants, including time of connecting / disconnecting, cause of disconnecting, network transfer rate, packet loss ratio, audio, video, etc.

In the Multimedia Settings tab page, you can set whether to mute, block, or suspend a participant or not.

Participant Control

You can control and modify the participant’s connection status of an ongoing conference through the buttons in the Participant list pane, the Participant right-click shortcut menu, and the Participant Properties interface.

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The table below explains all the buttons in the Participant list pane.

Table 9-4 Buttons in the Participant List Pane

Button Name Description

Define a new participant. For more information about

the New Participant dialog box, see Creating a Participant in the Address Book.

Connect a disconnected defined dial-out participant to the conference.

Disconnect the participant from the conference.

Delete the selected participants from the conference.

Mute the audio transmission from the participant to the conference. The Audio Muted indicator appears in the

Participants List and the Unmute Audio button becomes

active (

Participant’s audio transmission to the conference

resumes. The Mute Audio button becomes active (

New Participant

Connect Participant

Disconnect Participant

Delete Participant

Mute Audio

Unmute Audio

Button Name Description

Suspend the video transmission from the participant to the conference. The suppressed participant’s video is

Suspend Video

Resume Video

Block Audio

Unblock Audio

not transmitted to the conference but the participant still

receives conference video. The Suspend Video

indicator appears in the participant list and the

Video

button becomes active (

Participant’s video transmission to the conference resumes. The

(

To block the audio transmission from the conference to the participant. When blocked, the participant can still

be heard by the conference. The Audio Blocked indicator appears in the Participants List and the

Unblock Audio button becomes active (

Conference audio transmission to the participant resumes. The

( ).

Polycom RMX 1000 User Guide

Suspend Video

Block Audio

button becomes active

Resume

Add Participant to Address Book

Start Recording Start conference recording. Pause

Recording Stop Recording Terminate conference recording.

In the participant list, right-click any connected participant to display the shortcut menu. Through this shortcut menu, you can conduct common participant control operations. If you right click an unconnected but defined participant, the shortcut menu only provides some of the above operations.

Control Operations

Setting Conference Layout for Participant’s Endpoint

If the layout mode is set to Conference Layout on the conference parameter interface, you can customize the layout of each participant’s endpoint at the Web interface.

To define the screen layout of each participant:

Open the address book, and then select the desired participants. For more information about the address

book, see Address Book.

Stop conference recording temporarily.

1 In the participant list, double-click the participant to be defined, or

right-click this participant, and then click Participant Properties to enter the participant parameter interface.

2 Click the Video Settings tab, and then select Personal from Layout Type. 3 Set layout for the endpoint. The procedure for setting layout here for the

endpoint is similar to that for setting conference layout. For more information, see Changing Conference layout.

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Chapter 9 – Conference/Participant Monitoring

• The layout set at the Participant Properties page takes effect only for this

participant’s endpoint.

• The layout set at the Participant Properties page is prior to that set on the

Conference Properties page. In other words, the layout set here is adopted for the

participant’s endpoint, not being affected by the setting of conference layout.

Move a Participant between Conferences

You can drag a participant from a running conference directly into another conference through the Web management interface. Then, based on video parameters defined for the target conference, the system will automatically adjust the video capability when the participant is connected.

To move a participant:

1 Click the name of the participant to be moved, and drag it as pressing

the left mouse key. You will find the cursor changes to

2 Drag the participant onto the conference to join on the conference list

pane, and release the left mouse key when the conference is highlighted.

Figure 9-3 Moving a Participant

You cannot move a participant between an encrypted conference and a non-encrypted conference.

Setting Message Overlay for an Endpoint

You can choose to display message overlay to an individual participant and not the entire conference.

To set a message overlay for a participant’s endpoint:

1 In the participant list, double-click the participant to be defined, or

right-click this participant, and then click Participant Properties.

2 On the Participant Properties interface, click the Message Overlay tab. The

steps for setting up message overlay here are similar to setting up message overlay on the conference parameter interface. For more information, see Setting the Conference Message Overlay.

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Polycom RMX 1000 User Guide

• For an HD conference, the system does not provide the message overlay function.

• The message overlay set at the Participant Properties page supersedes any

message overlay set on the Conference Properties page. When the two settings

conflict with each other, the message overlay on the participant’s endpoint screen is displayed as follows: The participant’s message overlay, even if set later than the conference overlay, immediately replaces the conference level message overlay. The conference level overlay will not be displayed until the participant level overlay is finished displaying.

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Users and Connections

Users who are defined in the Web interface can log into the Web management interface to complete authorized operations. The RMX supports three user connection levels:

• Chairperson

• Operator

• Administrator

A Chairperson can only manage ongoing conferences and participants. The Chairperson does not have access to the RMX configurations and utilities.

An Operator can perform all the RMX tasks a Chairperson does. In addition, Operators can also view the RMX configurations.

An Administrator can perform all the tasks of Chairpersons and Operator users. In addition, Administrators can perform all configuration and maintenance tasks.

Administrator and Operator users can verify which users are defined in the system. Neither of them can view the user passwords, but an Administrator can change a password.

The Users Pane lists the currently defined users in the system and their authorization levels. The authorization level dictates a user’s capabilities within the system. The pane also enables the administrators to add and delete users.

The RMX 1000 is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other Administrator users, it is recommended to modify the default password.

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Chapter 10 – Users and Connections

User List

Figure 10-1 User List Pane

To view the defined users for the current system, click Users in the RMX Management pane. The defined user list appears in the list pane located on the

right side.

The user name displayed in the list is the login name for the user to connect to the device’s Web pages, with its permission level indicating the user’s authorization level.

Click a column header to automatically sort users by name or authorization levels, which makes it easy for the administrator to manage users.

Defining New User

Only users with Administrator privileges are allowed to define new users.

To create a new user, click the in the blank area of the list and then click New User. The New User interface appears.

button in the User List pane or right-click

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Polycom RMX 1000 User Guide

Figure 10-2 New User Settings Page

Table 10-1 Description for New User Settings

Parameter Description

User Name Enter the user name for logging in to the system’s Web page Password Enter the password for logging in to the system’s Web page Authorization

Level Receive the Email

When System Alerts

Email Address

Set the authorization level of the user to Administrator, Operator, or Chairperson.

If enabled, the user will receive an Email when a system alert is generated. It is only available for Administrator-level users.

Enter the Email addresses for recipients here if

Email When System Alerts

Deleting User

Only users with Administrator privileges are allowed to delete other users.

To delete a user, click this user in the user list and then click the button or right-click this user and select Delete User.

Modifying User Password

Only users with Administrator privileges are allowed to modify passwords of other defined users.

To modify the password of a user, right-click the user you want to modify in the user list and select Change User Password. The page for password modification appears. Enter the old password, new password, and confirmation password to complete the modification.

Receive the

is enabled.

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Chapter 10 – Users and Connections

Viewing User Connection

Figure 10-3 User Connection List

The Web management page for the device can list all connections (all users, servers, or others logged into the devices) to the Web interface.

To view connected users, click Connections in the RMX Management pane. The list of connected users including the following information is displayed in the list pane on the right side.

• User login name

• Authorization level of the user (conference chairperson, operator, or

administrator)

• User login time

• User computer name or ID

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IP Service Settings

Click IP Network Services in the RMX Management pane to display the related IP information-setting page on the list pane. The corresponding IP information of the device will be displayed on the list pane, including the IP addresses and Gateway addresses for port LAN1 and LAN2, and the addresses of the NAT server and DHCP server.

Figure 11-1 IP Network Services

Right-click a LAN port and click Properties to display the IP Network Services interface. You can view and modify the detailed parameter information here.

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Chapter 11 – IP Service Settings

LAN Setting

Configure the LAN information in the IP Network Services interface.

Figure 11-2 IP Network Services - LAN Port Setting

Table 11-1 LAN Port Setting Parameters

Parameter Description

Use LAN1 (2) Enables/disables the network port.

If the user network is configured with a DHCP (Dynamic Host Configuration Protocol) server, select this option to

DHCP

IP Address Set the IP address for this network port Subnet Mask Set the Subnet Mask for this network port.

Gateway

NAT

automatically obtain the IP address. Deselect this option to use a static IP address, in which

case you need to configure the next three options.

Set the gateway address of this port. If Set as Default is selected and no matched static routes are found, the device packets will be transmitted via this gateway by

default. A default route will be displayed in the list of IP Network Services-> Routers page. For more information, see Routers.

)

The NAT (Network Address Translation

you to translate a private network IP address into a public network IP network before transmission. To enable NAT, select this check box and then set the public network IP

address to be displayed to the outside in the NAT IP field.

function enables

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Parameter Description

Used in combination with the DHCP option. When the

Obtain DNS Server Address Automatically

Preferred/Alternate DNS Server

LAN Speed

MTU Size

DHCP check box is selected, this option allows you to obtain the DNS server address automatically from a DHCP server in the network.

If you did not select the option for automatic DNS address discovery, you must enter the preferred/alternate DNS server addresses here for the device to resolve domain names.

Set the speed/duplex modes for LAN ports. Supported speed/duplex modes include the 10/100M, Full Duplex or Half Duplex mode and the 1000M Network mode. You can also select port.

Note:

Contact the network administrator before setting

LAN Speed

matched with the MCU port.

Polycom RMX 1000 User Guide

Auto

to use Auto-Negotiation with the switch

, to ensure that the link rate of switch is

Routers

In the IP Network Services interface, click Routers to configure the routing information.

Figure 11-3 IP Network Services - Routers

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Chapter 11 – IP Service Settings

The Routers page displays the information for the configured routes in the system. The RMX 1000 packets will be transmitted via these static routes. You can modify or delete an existing route by selecting the route, or just click the New button to create a new route. The table below shows the descriptions for route parameters.

Table 11-2 Routers Setting

Parameter Description

Router IP Address

Remote IP Address Set the target network address for packet transmission Subnet Mask Set the subnet mask for the target network

You cannot modify the default route on this page. To set the default route, select the

IP Network Services -> Properties page, and then select the Set as Default check box next to the configured gateway. For more information, see LAN Setting.

Gatekeeper

In the IP Network Services interface, click Gatekeeper to configure the gatekeeper information.

If a gatekeeper device is configured on your network, you have the option to register RMX 1000 with the gatekeeper and configure the related parameters.

Set the IP address for the sending router of packet transmission

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Figure 11-4 IP Network Services - Gatekeeper

The table below explains the specific meanings for the configuration options.

Table 11-3 Gatekeeper Setting

Parameter Description

Set the IP network type for the RMX 1000 system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to:

H.323

: Only H.323 calls are supported.

SIP

: Only SIP calls are supported.

H.323 & SIP

the same time.

IP Network Type



Settings of the gatekeeper related parameters are available only when the H.323-supporting network type is selected.

Polycom RMX 1000 User Guide

: H.323 calls and SIP calls are supported at

SIP Server

Primary (Alternate) Gatekeeper

Gatekeeper IP Address

Gatekeeper Port The port number for the primary (or alternate) gatekeeper. System Prefix/E164. Set the E.164 number for the system. System H.323 Alias Set the H.323 alias for the system.

Set whether or not to register with the gatekeeper. You must check this option to set the parameters that follow.

Indicates whether or not the device is registered with the primary (or alternate) gatekeeper.

Set the IP address for the primary (or alternate) gatekeeper.

If your network supports Session Initiation Protocol (SIP), you can connect an IP call with SIP.

In the IP Network Services interface, click SIP Server to configure SIP server parameters.

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Polycom RMX 1000, 3150-16966-002 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

System Overview

RMX 1000

RMX 1000 Main Features

Video Display

IVR-Enabled Conferencing

Recording Link

Conferencing Capabilities and Options

User Interfaces

Full Integration with CMA

First Time Installation and Configuration

Hardware Installation and Setup

Configuration Preparations

Obtaining Network Information

Obtaining Product Activation Key

First Time Configuration

Connect PC to RMX 1000

Logging in to Web User Interface

Modify the Default IP address

Configuring Other Network Options (Optional)

Synchronizing System Time

RMX 1000 Screen Components

User Rights

Pane Layout

Common Operations

Starting a Conference

Starting a Conference from the Conferences Pane

Starting a Conference Using the Remote Control – Conference on Demand

Connecting to a Conference–Dialing Methods

H.323 Endpoint

SIP Endpoint

Conference Profiles

Defining a Conference Profile

General Settings

Video Quality

Video Settings

Conference Skin Settings

Conference Recording

Message Overlay

Site Name

Advanced Options

Modifying a Profile

Deleting a Profile

Setting a Default Profile

Recording Setup

General Settings

DTMF Code Setting

Recording Control

Recording Properties

Meeting Rooms

Creating a Meeting Room

Modifying a Meeting Room

Deleting a Meeting Room

Reservations

Reservations Views

Calendar View

List View

Adding a Reservation

Reserving a One-Time Conference

Reserving a Daily Conference

Reserving a Weekly Conference

Reserving a Monthly Conference

Modifying a Reservation

Deleting a Reservation

Address Book

Adding a Participant to the Local Directory

Creating a Participant in the Address Book

Adding a Participant from an Ongoing Conference

Defining a Participant Group

Modifying a Participant/Group

Deleting a Participant/Group

Importing and Exporting the Local Directory

Exporting the Local Directory

Importing the Local Directory

Directory Service

Configuring Directory Service

Viewing the Global Directory