Polycom RMX 1000, 3150-16966-002 User Manual

Polycom® RMX 1000™ System User Guide

2.1.0 | July 2009 | 3150-16966-002

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries.

All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

Regulatory Notices

United States Federal Communication

Commission (FCC)

Part 15: Class A Statement. This equipment has

been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates uses and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense.

Compliant with European Battery Directive 2006/66/EC

To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in accordance with local and national regulations.

CE & UL Mark

Polycom Inc., declares that the Polycom RMX 1000 is in conformity with the following relevant harmonized standards:

EN 60950-1:2001+A11:2004 EN 55022:2006 EN 55024:1998/A1:2001/A2:2003 EN 61000-3-2:2006 EN 61000-3-3:1995/A1:2001/A2:2005 UL Listed (USA) CUL Listed (Canada)

Following the provisions of the Council Directive 1999/CE on radio and telecommunication terminal equipment and the recognition of its conformity.

Table of Contents

System Overview ········································································ 1-1

RMX 1000 ········································································ 1-1 RMX 1000 Main Features ···················································· 1-3

Video Display ······························································· 1-3 LPR ············································································ 1-3 IVR-Enabled Conferencing ·············································· 1-4 Recording Link ····························································· 1-4 Conferencing Capabilities and Options ······························ 1-4 User Interfaces ······························································ 1-5 Full Integration with CMA ·············································· 1-5

Polycom RMX 1000 User Guide

First Time Installation and Configuration ································· 2-1

Hardware Installation and Setup ·········································· 2-1 Configuration Preparations ················································· 2-2

Obtaining Network Information ······································· 2-2 Obtaining Product Activation Key ···································· 2-2

First Time Configuration ····················································· 2-3

Connect PC to RMX 1000 ················································ 2-3 Logging in to Web User Interface ····································· 2-4 Modify the Default IP address ········································· 2-5 Configuring Other Network Options (Optional) ·················· 2-7 Synchronizing System Time ··········································· 2-10

Basic Operation ·········································································· 3-1

RMX 1000 Screen Components ············································· 3-1

User Rights ·································································· 3-1 Pane Layout ································································· 3-3 Common Operations ······················································ 3-4

Starting a Conference ························································· 3-6

Starting a Conference from the Conferences Pane ················ 3-6

Starting a Conference Using the Remote Control – Conference on Demand ······································································ 3-7

Connecting to a Conference–Dialing Methods ························ 3-11

H.323 Endpoint ···························································· 3-11

Table of Contents

SIP Endpoint ······························································· 3-11

Conference Profiles ···································································· 4-1

Defining a Conference Profile ·············································· 4-2

General Settings ···························································· 4-3 Video Quality ······························································· 4-4 Video Settings ······························································ 4-7 Conference Skin Settings ················································· 4-9 Conference Recording ··················································· 4-10 Message Overlay ·························································· 4-12 Site Name ··································································· 4-13

Advanced Options ······················································· 4-13 Modifying a Profile ··························································· 4-14 Deleting a Profile ······························································ 4-14 Setting a Default Profile ····················································· 4-14

Recording Link ············································································ 5-1

Recording Setup ································································ 5-1

General Settings ···························································· 5-2

DTMF Code Setting ······················································· 5-2 Recording Control ····························································· 5-3 Recording Properties ·························································· 5-4

Meeting Rooms ··········································································· 6-1

Creating a Meeting Room ··················································· 6-1 Modifying a Meeting Room ················································· 6-4 Deleting a Meeting Room ···················································· 6-4

Reservations ··············································································· 7-1

Reservations Views ···························································· 7-1

Calendar View ······························································ 7-1

List View ····································································· 7-2 Adding a Reservation ························································· 7-3

Reserving a One-Time Conference ···································· 7-3

Reserving a Daily Conference ·········································· 7-4

Reserving a Weekly Conference ······································· 7-4

Reserving a Monthly Conference ······································ 7-5 Modifying a Reservation ····················································· 7-6 Deleting a Reservation ························································ 7-6

Polycom RMX 1000 User Guide

Address Book ············································································· 8-1

Adding a Participant to the Local Directory ···························· 8-2

Creating a Participant in the Address Book ························· 8-2

Adding a Participant from an Ongoing Conference ·············· 8-6 Defining a Participant Group ··············································· 8-6 Modifying a Participant/Group ··········································· 8-7 Deleting a Participant/Group ·············································· 8-7 Importing and Exporting the Local Directory ·························· 8-7

Exporting the Local Directory ·········································· 8-7

Importing the Local Directory ·········································· 8-7 Directory Service ······························································· 8-8

Configuring Directory Service ·········································· 8-8

Viewing the Global Directory ········································· 8-10 Searching Directory Entries ················································ 8-11

Conference/Participant Monitoring ··········································· 9-1

Conference Monitoring ······················································· 9-1

Viewing Conferences List Pane ········································ 9-1

Viewing Conference Parameters ······································· 9-2

Conference Control ························································ 9-2 Participant Monitoring ······················································· 9-6

Viewing Participant List ················································· 9-6

Viewing Participant Properties ········································· 9-8

Participant Control ························································ 9-8

Control Operations ························································ 9-9

Users and Connections ···························································· 10-1

User List ········································································· 10-2 Defining New User ··························································· 10-2 Deleting User ·································································· 10-3 Modifying User Password ·················································· 10-3 Viewing User Connection ·················································· 10-4

IP Service Settings ··································································· 11-1

LAN Setting ···································································· 11-2 Routers ·········································································· 11-3 Gatekeeper ······································································ 11-4 SIP Server ······································································· 11-5

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Table of Contents

QoS ··············································································· 11-7 Ports ·············································································· 11-8 Email ············································································· 11-9

IVR Service ················································································ 12-1

Default IVR Information ···················································· 12-2 Customizing IVR Information ············································· 12-3

Replace the IVR information ··········································· 12-3

Recording an Audio Message ········································· 12-4

CDR ···························································································· 13-1

CDR Files ······································································· 13-1 Viewing CDR Records ······················································· 13-2 Saving CDR Records ························································· 13-3

RMX Utilities ·············································································· 14-1

System Alerts ·································································· 14-1 H.323/SIP Link ································································ 14-2 System Time ···································································· 14-2 Customization ································································· 14-3

Modifying Language····················································· 14-4

Setting System Name ···················································· 14-4

Setting Skins ······························································· 14-4 Security Setting ································································ 14-6 SNMP Setting ·································································· 14-8

Setting the Agent·························································· 14-8

Setting Traps ······························································· 14-9 Product Activation ························································· 14-10 Logger Diagnostics Files ·················································· 14-12 Software Management ····················································· 14-12

Backup Configuration/Reservation ······························· 14-13

Restoring Configuration/Reservation····························· 14-13 Resources Report ··························································· 14-14

Device Upgrade ····························································· 14-15

Upgrading from Version 1.1 to Version 2.1 ······················ 14-15

Activating the Upgraded System ··································· 14-19

Signaling and Hardware Monitoring ······································· 15-1

Signaling Monitoring ························································ 15-1

Polycom RMX 1000 User Guide

Hardware Monitor ··························································· 15-2

Personal Conference Manager (PCM) ····································· 16-1

Introduction to PCM Interfaces ··········································· 16-2

Viewing the PCM Interface ············································ 16-2

Definitions of DTMF & FECC Keys ·································· 16-3 PCM Operations ······························································ 16-4

Creating a Conference ··················································· 16-4

Entering an Existing Conference ······································ 16-5

Conference Control for Regular Participants ······················ 16-7

Chairperson Conference Control ····································· 16-9

Appendix A: Connection Failure Diagnosis ··························· 17-1 Appendix B: Telnet/Terminal Commands ······························· 18-1

HyperTerminal Parameters ················································ 18-1 Login ············································································· 18-1 Command Introduction ····················································· 18-2

Appendix C: Glossary ······························································ 19-1 Third Party Software Licenses ················································ 20-1

System Overview

This chapter will serve as a brief introduction to the RMX 1000 system and its major functions and features. The following chapters provide detailed description about the installation of RMX 1000 system, as well as how to hold, manage, monitor conferences and maintain the device.

RMX 1000

The Polycom real-time media conferencing platform (RMX 1000) is a high-value multipoint platform for small IP networks or remote locations on large IP networks.

The Polycom RMX 1000 provides the following features:

• All-in-one (video, audio and contents) box is easy to install, configure,

and manage

• Supports video conferences for devices supporting H.323 and SIP

protocol such as IP phones, SIP phones and Video

• Provides high quality audio, video and content sharing

• Provides the Polycom Lost Packet Recovery （LPR) function to ensure an

optimal experience even on sub-optimal networks

• Familiar user interface and web interface (same as RMX 2000)

• Siren 22 Stereo

• Supports H.264 content

• Simple Network Management Protocol (SNMP) Support

• Security Socket Layer (SSL) certificate encryption Support

• Tight integration with Polycom RSS 2000 – Recording and Streaming

Server

• Supports internal reservation (optional), as well as external reservation

through Polycom CMA

• Personal Conference Manager (PCM)

The Polycom RMX 1000 Multipoint Control Unit (MCU) meets International Telecommunication Union-Telecommunication Standardization Sector (ITU-T) standards for multipoint multimedia bridging devices, and meets ETSI standards for telecommunication products.

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Chapter 1 – System Overview

IP Phone

Figure 1-1 Multipoint Video Conferencing Using a Polycom RMX 1000

HDX

RMX 1000

RMX1000

LAN

RMX 1000

RMX 1000 Web Client

Web Client

1-2

RMX 1000 Main Features

Video Display

Dynamic Continuous Presence (CP)

The dynamic Continuous Presence capability of the RMX 1000 system ensures viewing flexibility by offering multiple viewing points and window layouts for video conferencing. The Continuous Presence (CP) mode offers a number of different onscreen layouts to accommodate different numbers of participants and conference settings.

High Definition

High Definition (HD) refers to high-quality picture resolution. An HD-compliant endpoint can connect to a conference at a resolution of 1280x720 (720p) and a bit rate of 832kbp ~ 2Mb.

Multiple Switching Modes

Polycom RMX 1000 User Guide

If the number of participants in a conference is higher than the number of onscreen spaces in the selected layout, the RMX 1000 system supports switching between video participants in one of these modes:

• Voice activation

• Administrator – specified (one or more participants configured for

display in a selected video window).

• Lecture Mode – The lecturer is viewed in full screen by all conference

participants, while the audience is rotated through the lecturer’s view in a “time-switched” mode.

H.239

An H. 239 compliant endpoint can simultaneously send or receive two separate video streams: video and data. The data streams are treated differently by the endpoint, and may be shown on separate screens. This can be used for training, remote direction and displaying necessary information for reporting.

Media Encryption

The system has an optional AES 128-bit media encryption mode, so the conferencing connection is more secure.

LPR

LPR (Lost Packet Recovery) is a Polycom algorithm designed to protect IP video calls from the impact of network packet loss. LPR offers five key benefits:

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Chapter 1 – System Overview

• Allows users to conduct high quality video calls over packet loss-prone

IP networks (DSL, cable, satellite, high contention LANs/WANs, etc.) without suffering the effects of packet loss.

• Protects video calls from short-term network issues by temporarily

adjusting the bit rate of the call in progress.

• Reduces the jitter buffer and associated delay.

• Allows an organization to use all available bandwidth for its video calls.

• Protects all elements of the videoconference call; voice, video and

content.

IVR-Enabled Conferencing

The Interactive Voice Response (IVR) function lets participants perform various operations during ongoing conferences according to voice prompts. The participants use their endpoints’ keypads and remote control to interact with the conference’s menu-driven scripts using Far-End Camera Control (FECC) and DTMF codes.

Recording Link

The RMX 1000 system supports recording links similar to other Polycom MCUs. This recording link can work with the Polycom RSS 2000 to record the content of an RMX 1000 conference.

Conferencing Capabilities and Options

On Demand Conferencing

The following options are available when setting up conferences:

• Instant Conference – Convene an instant one-time-only conference. The

conference is deleted from the MCU immediately after its completion.

• Meeting Room – Meeting rooms are stored in the MCU memory,

without occupying any MCU resources until used. They can be activated anytime.

• Reserve a Conference – The reserved conference is stored on the CMA

(or RMX 1000, if using internal scheduling) and occupies resources only during the specified timeframe. The system automatically initiates and terminates the conference according to the reservation start and end times. A user can reserve a conference by purchasing the CMA or RMX1000 internal scheduling activation key.

1-4

Connection Methods

• Dial-out: automatically connect pre-defined participants (automatic line

rate detection)

• Dial-in:

― Inbound calling by pre-defined participants ― Inbound calling by undefined participants

Polycom RMX 1000 User Guide

Directory Service

The RMX1000 fully supports the Global Address Book (GAB) and Microsoft Lightweight Directory Access Protocol (LDAP) directory service, and enables the user to share the GAB resources and view presence status

Conference Management and Monitoring Features

The Polycom RMX 1000 Web Client provides capabilities for management and monitoring of participants and conferences as follows:

• Lecture Mode in Continuous Presence conferences

• Previewing snapshot of each participant site in the user interface (for

admin usage)

• Far End Camera Control (FECC/LSD) in video conferences

• Automatic termination of empty (no participant) conferences

• Control of listening and broadcasting audio volume for individual

participants

• Conference control via DTMF codes from participant’s endpoint or

telephone

• Multimedia Encryption

• SSL Certificate Encryption (Https)

• Real-time display of all conferences and participants

• Real-time monitoring of each participant’s connection status and

• Easily accessible Call Detail Records (CDR) for administrator

• Active display of all system resources

User Interfaces

Web Interface

The system provides a user-friendly Web-based operations interface. To conveniently and easily manage and monitor conferences, or maintain the device, the user only needs to access the Web client program of the RMX 1000 system by using the IE browser at the PC. The Web interface is designed for both administrator and operator level users.

Personal Conference Manager (PCM)

The Personal Conference Manager (PCM) is a menu-based onscreen interface viewed on a participant’s endpoint. The user can perform common conference operations using the endpoint’s remote control and onscreen operation menus. The interface is designed for end users.

properties

Full Integration with CMA

The RMX 1000 system can be completely integrated with the Polycom CMA for centrally-managed scheduling. The CMA can manage RMX 1000 as

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Chapter 1 – System Overview

follows:

• Viewing details of the RMX 1000 system

• Modifying conference profiles and scheduling conferences

• Monitoring ongoing conferences

• Managing the ongoing conference and participants, e.g. extending the

conference time, terminating the conference, adding/deleting a participant and sending notification E-mails to a participant.

1-6

First Time Installation and Configuration

Follow the procedure below to implement First Time Installation and Configuration of the RMX 1000 system:

1 Hardware Installation and Setup 2 Configuration Preparations

― Get the information needed for network configuration. ― Get the product activation key.

3 First Time Configuration

― Connect a PC to the RMX 1000 ― Log in to the Web interface ― Modify the default IP address ― Configure other network options ― Synchronize the system time

Hardware Installation and Setup

Install the hardware and connect lines as described below:

1 Put the RMX 1000 product on a stable surface at the installation site. 2 Carefully take the RMX 1000 device out of the package. You can install

the device in the rack or position it on an even surface.

― Mount the RMX 1000 in the rack: Install rack brackets, supplied by

the rack manufacturer, in the rack. Mount the RMX 1000 on top of the rack brackets. Fasten the RMX 1000 to the rack with screws.

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Chapter 2 – First Time Installation and Configuration

Figure 2-1 Replace RMX 1000 on the rack.

― Put the RMX 1000 on a safe, even, and clean surface.

3 Connect cables on the back panel of the RMX 1000:

― Power Cable: Firmly insert the plug into the power socket to prevent

poor contact.

― LAN Cable: Connect to the LAN1 port of the RMX 1000.

If you want to shut off the device, please first turn off the power switch. Do not directly

cut off the power supply or unplug the power cable.

Configuration Preparations

Obtaining Network Information

Before the first time configuration, obtain the information below from the network administrator:

• Confirm the IP network type (H.323, SIP or H.323&SIP) and related

configuration information.

• The IP address, subnet mask, and default gateway IP address of the

RMX 1000 LAN port

• (Optional) DNS server address

• (Optional) Gatekeeper address, and the H.323 prefix and E.164 number

to be assigned to the RMX 1000

• (Optional) SIP server address

Obtaining Product Activation Key

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Before using the RMX 1000, you need to register and activate the device. Follow the procedure below to obtain the product activation key. When you power on and log in to the RMX 1000 for the first time, the system displays the Product Activation dialog box, requesting you to enter a Product Activation Key.

Polycom RMX 1000 User Guide

1 Enter http://portal.polycom.com in the address bar of the browser to

access the login page of the Polycom resource center.

2 In the login box, enter your Email address and password, and then click

3 Click Service & Support–> Product Activation -> Overview in the

upper navigation bar on the interface.

Figure 2-2 Service & Support Interface

4 Enter the Activate Your Product page. Enter the License Number and

Serial Number of the product in the Single License Number pane, and

then click the Generate button. You can find the license number and serial number of the product from the document provided with the RMX

1000. Record the activation key displayed in the Key Code field.

Figure 2-3 Activation Key Generating Page

First Time Configuration

Connect PC to RMX 1000

1 Connect your PC to the LAN1 port (the LAN1 port is enabled by default)

of the RMX 1000 with a cross - over network cable, or connect your PC and RMX 1000 to the same switch in the LAN. Turn on the power switch at the RMX 1000.

2 Configure the IP address for your PC, which is in the same network

segment as the IP address of the RMX 1000.

3 The default IP address of the RMX 1000 before delivery is:

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Chapter 2 – First Time Installation and Configuration

― IP address of the LAN1 port - 192.168.1.254 ― Subnet mask - 255.255.255.0 ― Default gateway IP address - 192.168.1.1

4 You can also view the current address information of the product using

the RMX 1000 Discover tool provided with the device.

a Run the RMXDiscover.exe file in the CD provided with the product. b Click the Discover button to display the current address information

of the device.

Figure 2-4 RMX 1000 Discover Tool Interface

Logging in to Web User Interface

Please make sure that you are using IE 7.0 or Firefox 3.0(or above) browser in order

to get the best experience when working with RMX 1000 Web UI.

1 Run the Web browser on the PC. Enter http://<RMX 1000 IP address> in

the address bar, and then press Enter.

2 (Optional) Select a language for the Web interface from the drop-down

menu. If the browser or OS of your PC does not support the selected language, the content is displayed in English.

3 On the Login screen, enter the default User Name (POLYCOM) and

Password (POLYCOM). Click the Login button to enter the Web

configuration interface.

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Polycom RMX 1000 User Guide

Figure 2-5 Logging in to the RMX 1000 Web Interface

4 The Product Activation dialog box is displayed. Fill in the activation key

obtained in Obtaining Product Activation Key in the Activation Key box, and then click the Save button. Click the Close button.

5 The system displays a message asking whether to restart the system or

not. Click Restart Now to validate the activation.

6 After the system restarts, you can enter the Administration -> License

Information interface in the Web configuration interface to check the

activated functions. For the activated functions,

is displayed, or else

is displayed.

Modify the Default IP address

After accessing the RMX 1000 Web configuration interface, you can modify the default IP address for the device based on the settings of your local network.

1 Click the IP Network Services configuration item in the RMX

Management pane.

2 In the IP Network Services configuration pane, double-click or right-click

LAN 1 -> Properties.

3 In the LAN1 Properties interface, set the IP address obtained from the

network administrator, and configure the device for use on your local network.

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Chapter 2 – First Time Installation and Configuration

Figure 2-7 IP Network Services – LAN Settings

Table 2-1 LAN Port Setting Parameters

Parameter Description

Use LAN1 Enables/disables the network port.

If the user network is configured with a Dynamic Host Configuration Protocol (DHCP) server, select this option

DHCP

IP Address Set the IP address for this network port. Subnet Mask Set the Subnet Mask for this network port.

Gateway

NAT

Obtain DNS Server Address Automatically

to automatically obtain the IP address. Deselect this option to use a static IP address, in which

case you need to configure the next three options.

Set the gateway address of this port. If selected and no matched static routes is found, the device packets will be transmitted via this gateway by default. In

this case, a default route is displayed in the list of Routers page. For details, see Routers.

The Network Address Translation (

system

address of packet into a public network IP address before transmission. To enable NAT, select this check box and then set the public network IP address to be displayed to

the outside in the NAT IP field.

Used in combination with the DHCP option. When the DHCP check box is selected, this option allows you to obtain the DNS server address automatically from a DHCP server in the network.

enables you to translate the private network IP

Set as Default

NAT) function of the

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Preferred/Alternate DNS Server

If you did not select the option for automatic DNS address discovery, you must enter the preferred/alternate DNS server addresses here for the device to resolve domain names.

Polycom RMX 1000 User Guide

Parameter Description

Sets the speed/duplex modes for LAN ports. Supported speed/duplex modes include 10/100M, Full Duplex or Half Duplex, and the 1000M Network mode. You can also

Auto

LAN Speed

MTU Size

select

Note:

Speed, to ensure that the switch configuration is matched with the MCU port.

Specifies the Maximum Transmission Unit (MTU) size used in IP calls and Web communications. If the video becomes blocky or network errors occur, packets may be too large; decrease the MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU.

to use Auto-Negotiation with the switch port.

Contact the network administrator before setting LAN

Configuring Other Network Options (Optional)

If necessary, you can configure other network parameters according to the following procedure:

1 Click the IP Network Services configuration item in the RMX

Management pane.

2 In the IP Network Services configuration pane, double-click or right-click

LAN 1 -> Properties.

3 Click the Routers tab, and set the routing table information according to

the network topology.

Figure 2-8 IP Network Services – Route Settings

Table 2-2 Routers Setting

Parameter Description

Router IP Address

Set the IP address for the sending router of packet transmission.

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Chapter 2 – First Time Installation and Configuration

Parameter Description

Remote IP Address

Subnet Mask Set the subnet mask for the target network.

Set the target network address for packet transmission.

4 If your IP network type is SIP only, go to step 7. 5 To register the system to the gatekeeper, click the Gatekeeper tab, and

configure related parameters in accordance with the table below:

Figure 2-9 IP Network Services – Gatekeeper

Table 2-3 Gatekeeper Setting

Parameter Description

Set the IP network type for the RMX 1000 system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to:

H.323:

Only H.323 calls are supported.

SIP:

Only SIP calls are supported.

H.323 & SIP:

the same time.

H.323 and SIP calls are supported at

IP Network Type

Primary (Alternate) Gatekeeper

Gatekeeper IP Address

Gatekeeper Port



Settings of the gatekeeper related parameters are available only when the H.323 network type is selected.

Set whether or not to register with the gatekeeper. You must check this option to set the parameters that follow.

Indicates whether or not the device is registered with the primary (or alternate) gatekeeper.

Set the IP address for the primary (or alternate) gatekeeper.

The port number for the primary (or alternate) gatekeeper.

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System Prefix/E164. Set the E.164 number for the system.

Polycom RMX 1000 User Guide

Parameter Description

System H.323 Alias Set the H.323 alias for the system.

6 If your IP network type is H.323 only, go to step 8. 7 To configure the SIP server, click the SIP Server tab, and configure

related parameters in accordance with the table below:

Figure 2-10 IP Network Services –SIP Server

Table 2-4 Configuration Description of SIP Server Parameters

Parameter Description

Set the IP network type for the RMX 1000 system to make a call. You need to set it based on the call type used for the participant's endpoint. It can be set to:

H.323:

Only H.323 calls are supported.

SIP:

Only SIP calls are supported.

H.323 & SIP:

same time.

H.323 and SIP calls are supported at the

IP Network Type

Transport Type

Primary Server/Alternate Server



Settings of the SIP server related parameters are available only when the SIP network type is selected.

Set the transport layer protocol used for communicating with the SIP server. It needs to be consistent with the protocol supported by the SIP server.

Specifies whether to register RMX 1000 to the specified SIP server. You need to set the SIP server related parameters after this function is enabled.

Displays the registration status of the SIP server. When registration of the preferred server fails, the

alternate server will function as the current in-use SIP server.

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Chapter 2 – First Time Installation and Configuration

Parameter Description

Server Address

Server Port

Server Domain Name

User Name

Password Password corresponds with the user name.

Outbound Proxy Server

8 Click the OK button to complete the configuration.

For more network service configuration information, see IP Service Settings.

Synchronizing System Time

Before holding a conference using the RMX 1000 system, you need to first synchronize the system time to ensure that the conference scheduling time is consistent with your local time.

Provides the IP address of SIP server for registration service.

Provides the connection port of SIP server for registration service.

Provides the domain name of SIP server for registration service.

User name provided by the SIP server for the registered user.

For communication with the SIP server when the RMX 1000 system is configured on the internal network, an outbound proxy server is required to implement traversal of the firewall/NAT. In this case, you need to set the IP address and port number for the outbound proxy server.

1 In the Web configuration interface, click Setup -> RMX Time to go to the

system time configuration interface.

Figure 2-11 RMX Time

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Polycom RMX 1000 User Guide

2 Select a time synchronization mode:

― Select the Synchronize device time with a time server option to

synchronize the device time with a network time server. In this case, enter the IP address or domain name for the time server in the Time Server field.

― Select the Synchronize Date&Time with My PC option to

synchronize the device time with your PC that is connected to the system.

3 Click the Synchronize button to proceed with the synchronization. Then,

click Close.

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Basic Operation

This chapter introduces the Web UI components of the RMX 1000 and common operations, and how to start a simple conference. The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort.

RMX 1000 Screen Components

The Web configuration homepage of the RMX 1000 consists of five panes:

• Conference List

• RMX Management

• List Pane

• Address Book

• Status Bar

Conference List

RMX Management

Figure 3-1 Layout of the Web Interface

Status Bar

List Pane

Address Book

User Rights

You can log into the Web interface as a conference chairperson, an operator, or an administrator.

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Chapter 3 – Basic Operation

RMX 1000 can support a maximum of 20 users simultaneously connected to Web UI.

The table below shows the operation abilities of users at different levels when accessing the Web interface of the RMX 1000.

Table 3-1 List of User Rights

View

Chairperson Operator Administrator

Conference List

List Pane

Address Book

Status Bar

RMX Management Pane

Conference Alert

Conference Status

Configuration Interface

Chairperson Operator Administrator

Start Conference

Monitor Conference

Monitor Participant

Solve Basic Problems

√ √ √

√ √

System Operations

√ √ √

√ √

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Modify Device Configuration

√

The administrator has all operation rights to the Web interface. Unless otherwise specified, this guide describes the interface operations of an administrator.

Pane Layout

Polycom RMX 1000 User Guide

Conference List

The Conferences list pane shows all the conferences running on the current device and their relevant information, including status, ID, start time and end time. Here you can create, delete, and lock conferences, as well as view conference details. The title bar of the pane indicates the number of the ongoing conferences.

Figure 3-2 Conference List Pane

If you log in as the conference chairperson, the pane only shows the conferences with no chairperson password. To view the conferences for which a chairperson password is set, enter the password in the Chairperson Password box.

RMX Management

The RMX Management pane lists the menu options for conference configuration, in addition to device maintenance and management. Only users at administrator or operator levels can configure the menu options. After an item is selected in the RMX Management pane, the corresponding configuration items will be displayed in the List pane.

List Pane

The List Pane displays a list of the participants of the ongoing conference by default. When you click a menu item in the RMX Management pane, the List Pane displays the related parameter list. You can view all the property parameters and make specific configurations. The panel title varies with the selected option.

Status Bar

Located at the bottom of the Web interface, the status bar shows the system alert information, H.323 link status, resources usage and MCU status.

• System Alerts

The indication bar shows problems with the system. If there are problems with the system, this indication bar turns red until all the problems are solved.

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