Polycom 2W User Manual
SoundStation2W™
USER GUIDE / ADMINISTRAT O R G U I D E
User Guide and
Administrator Guide
IMPORTANT SAFETY
INSTRUCTIONS
When using your telephone equipment, the following safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to people.
• Read and understand all instructions.
• Follow all warnings and instructions marked
on the equipment.
• Installation must be performed in accordance
with all national wiring rules.
• The outlet to which this equipment is connected must be installed near the equipment,
and must always be readily accessible.
• This equipment can be hazardous if immersed in water. To avoid the possibility of
electrical shock, do not use this equipment
while you are in the bathtub or shower, or
when you are wet. If you accidentally drop
the equipment into water, do not retrieve
it until you have first unplugged all cords.
Do not reconnect this equipment until it has
dried thoroughly.
• Avoid using this equipment during electrical
storms in your immediate area. There is a
remote risk of electric shock from lightning.
Urgent calls should be brief. Even though
protective measures may have been installed
to limit electrical surges from entering your
home or business, absolute protection from
lightning is impossible.
• If you suspect a natural gas leak, report
it immediately, but use a telephone
away from the area in question. The
SoundStation2W™’s electrical contacts could
generate a tiny spark. While unlikely, it is
possible that this spark could ignite heavy
concentrations of gas.
• Never push objects of any kind into the
SoundStation2W™ through housing slots as
they may touch hazardous voltage points or
short out parts that could result in a risk of
electric shock. Never spill liquid of any kind
on the telephone. If liquid is spilled, contact
service personnel.
• To reduce the risk of electric shock, do not
disassemble SoundStation2W™. Opening
or removing covers may expose you to
hazardous voltages. Using incorrectly reassembled equipment can cause electric shock.
If your telephone equipment does not work
properly, refer to the section describing how
to connect service. The support telephone
number can be found on the back cover of
this booklet.
• Never install telephone wiring during a
lightning storm.
• Never install telephone jacks in wet locations
unless the jack is specifically designed for
wet locations.
• Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected from the network interface.
• Always use caution when installing or
modifying telephone lines.
SAVE THESE INSTRUCTIONS
Table of Contents
Thank You ............................................. 5
Overview ..............................................
Parts List ...............................................
5
6
Setting up SoundStation2W™ ................... 7
Features ................................................ 9
LED Indicators ......................................................................................... 9
Buttons ..................................................................................................9
Understanding the Display ....................................................................... 9
Wireless Technology .............................................................................. 10
Security ................................................................................................10
Mobile Phone Mode ............................................................................... 11
Using SoundStation2W™ ........................ 12
Placing a Call ........................................................................................12
Answering a Call ................................................................................... 12
Answering a Second Call ........................................................................12
Ending a Call ......................................................................................... 13
Call Hold ............................................................................................... 13
Call Mute .............................................................................................. 13
Call Timer ............................................................................................. 13
Redial ...................................................................................................14
Speed Dial a Number ............................................................................. 14
Dialing Using the Phone Book ................................................................. 15
Ringer Volume Adjustment ..................................................................... 15
Dial Tone Adjustment .............................................................................15
Speaker Volume Adjustment ..................................................................15
Display Contrast Adjustment .................................................................. 15
Ring Type Selection ...............................................................................16
Backlight Adjustment ............................................................................. 16
Language ..............................................................................................17
Conferencing - using the button .....................................................17
Adding a call ......................................................................................... 17
Bridge Soft Key ..................................................................................... 18
Phone Book ..........................................................................................19
View System Information ...................................................................... 21
Standby Mode ......................................................................................22
Charging ...............................................................................................23
Auxiliary Audio Output ..........................................................................24
Paging the Console ................................................................................25
LCD Messages ....................................................................................... 25
Table of Contents
Troubleshooting ................................... 26
No Signal .............................................................................................. 26
No Dial Tone .........................................................................................26
Does Not Ring ....................................................................................... 26
Flickering LCD .......................................................................................26
Keypad Input Doesn’t Register ...............................................................26
Muffled or “in a well” Reception ...........................................................26
Short Silences, Echoes, or Clipped Speech ................................................ 27
Physical Damage ................................................................................... 27
For Best Performance ............................................................................ 27
Administrative Setup - Overview ............ 29
Passcode ..............................................................................................30
Location Information .............................................................................. 31
Phone System ....................................................................................... 33
Flash Timing .......................................................................................... 34
Diagnostics .......................................... 35
Mic (Microphone) Test ...........................................................................35
Console SPKR (Speaker) Test .................................................................35
Restore Defaults ................................................................................... 36
Software Upgrade ................................ 36
Specifications and Warranty Information ..
Limited Warranty and Limitation of Liability ............................................ 38
Exhibit J - Customer Information ............................................................ 40
CE Mark R and TTE Directive .................................................................. 40
Safety Notices ......................................................................................41
37
Thank You
Thank you for choosing the Polycom
SoundStation2W™. In this User
Guide, you will find everything you
need to quickly set up, use, and manage your new conference telephone.
Be sure to verify with your System
Administrator that your network
Overview
SoundStation2W™ is Polycom’s nextgeneration, wireless conference phone
that gives users the freedom to conference wherever team collaboration is
important - even in rooms where there
are no phone lines. With better voice
quality than the original SoundStation,
standard 2.4 GHz (WDCT) or 1.9 GHz
(DECT) technology with voice en-
is prepared for configuring your
SoundStation2W™ telephone. Lastly,
it is important that you read the Parts
List, and the Safety Notices section in
this guide before you begin using the
SoundStation2W™.
cryption, up to 24 hours of talk time,
and the ability to dial through a mobile
telephone, the SoundStation2W™
is the new standard for everyday
conferencing. The SoundStation2W™
is a circuit switched platform compatible with any analog telephone line or
analog terminal adapter.
SoundStation2W™ User Guide - 5
Parts List
The following items are included
in your SoundStation2W™ package. Check this list before installation to ensure that you have re-
SoundStation2W™ console
SoundStation2W™ base
ceived each item. If you are missing
any items, please contact your
SoundStation2W™ reseller.
Battery pack
-2 Cell Pack for SoundStation2W™ Basic
-4 Cell Pack for SoundStation2W™ EX
Console Charging module
Base power supply
Mobile telephone connector
Registration card
Telephone cord
SoundStation2W™ User Guide - 6
Setting up SoundStation2W™
Connect base station to power and analog phone line.
Install battery.
Ready State
SoundStation2W™ will display a
Ready message after successfully
communicating with the base upon
► For best performance, charge the console for a full charging cycle
(4 hours for BASIC, 8 hours for EX) prior to first use.
power up. The Ready message is also
shown after a call is completed and the
phone is available for the next call.
Wait for phone to register to base
station.
SoundStation2W™ User Guide - 7
Mounting Options
Both the base station and the console can be wall mounted
if desired. The base station can also be mounted under a
table. The appropriate mounting screw holes are provided
on the back surfaces.
The console can also be locked in place using a standard
laptop security cable. This feature is designed for rooms
where it is important to ensure that the phone does not get
removed from its home location, and where it is desirable
to eliminate the analog phone cable to the wall. There is
a locking grommet on the side of the console designed to
accept the lock end of the cable.
Wall Mount Holes
Bottom of Console and Base Station
SoundStation2W™ User Guide - 8
Features
LED Indicators
The LEDs located on the top of
your SoundStation2W™ indicate
the current status of your conference telephone:
Green - your call is in progress.
Blinking green - a call is incoming.
Red - your call is muted.
Blinking Red - your call is on hold.
Buttons
Menu
Displays a menu
of settings and
options.
Exit
Exits from current screen
to previous menu.
Soft Keys
The screen will display
labels for these keys, to
identify their context-sensitive functions.
Phone
Answers incoming calls,
dials a call, ends a call,
and provides dial tone.
Conference
Call, join, or delete additional
call participants during a conference call.
Understanding the Display
Signal Strength
Scroll
Navigate up or down
through displayed lists.
Select
Choose a menu item.
Volume
Use these to adjust the volume
of the handset, headset,
speaker, and ringer, as well as
Mute
Toggle microphone on or off during a
conversation.
the display contrast.
Dial Pad
These 12 keys provide the 10 digits, the 26
alphabetic characters, and special characters
available in context sensitive applications.
Battery Life
Information Area
SoundStation2W™ User Guide - 9
This Phone’s Number
Soft Key Functions
The screen will display labels for these
keys, to identify their context-sensitive
functions.
Wireless Technology
SoundStation2W™ comes in two
different formats. The product uses
either 2.4 GHz WDCT (Worldwide
Digital Cordless Telecommunications)
or 1.9 GHz DECT (Digital Enhanced
Cordless Telecommunications) standard technology. WDCT is widely
used in North America, South America, and China, while DECT is used in
Europe, parts of Asia, and Australia.
WDCT and DECT are Digital Spread
Spectrum protocols which are reliable,
secure, and support excellent voice
quality and a wide range of dialing
features. Digital Spread Spectrum has
been used by the military for many
years because there is a low probability of signal interception and interference.
Digital Spread Spectrum technology
breaks the voice stream into small
fragments and spreads them over a
wide range of frequencies for transmission to a receiver. Only the receiver that is uniquely registered to the
transmitter will be able to reassemble
the signal to deliver the voice stream.
The SoundStation2W™ console and
base station act as both transmitters
and receivers. The console will only
reassemble the signal sent from its
matching base station and vice versa.
Accordingly, the console will operate
within 150 feet of the paired base station. The one-to-one pairing of console and base station ensures secure
voice signal transmission.
The SoundStation2W™ implements Digital Spread Spectrum using
frequency hopping encoding. Frequency hopping transmits the audio
signal fragments over rapidly switching frequencies in the 2.4 GHz and
1.9 GHz bands. Frequency hopping
enables the SoundStation2W™ to
automatically detect and avoid sources
of potential interference such as other
SoundStation2W™ phones or 802.11x
WLAN clients.
Security
The SoundStation2W™ is a highly secure voice
communications solution. There are five factors that
contribute to the robust security:
1. Unique pairing between console
and base station.
2. WDCT and DECT digital
spread spectrum technology
provides secure transmission.
3. The frequency hopping WDCT
and DECT implementation
makes it even more difficult for
voice signal to be intercepted.
SoundStation2W™ User Guide - 10
4. 64 bit voice encryption between
the base station and console.
This adds yet another layer of
security in order to provide
utmost confidence in the
SoundStation2W™ solution.
5. Aux Out recording is controlled
from the console user interface.
Mobile Phone Mode
Mobile Phone Mode is an additional
new mode of operation offered by the
SoundStation 2W™. This feature enables
you to combine the convenience of a mobile phone with the acoustics of a conference phone. For example, if you were in a
call on your mobile telephone, you could
connect your mobile telephone to the
SoundStation2W™ and use its speaker and
microphones to continue your conversation and include everyone in the room in
the conversation. In this mode the call is
travelling over the mobile phone network.
The 2.4 GHz (WDCT) or 1.9 GHz (DECT)
wireless link to the the basestation is not
required.
Mobile Phone Mode provides unlimited
flexibility to conference anywhere, even
in environments where there are no analog
lines or telephony infrastructure.
► Use the provided mobile phone con-
nector cable to connect your mobile
phone to the SoundStation2W™’s
mobile phone input/output jack.
► The connector and the mobile
phone cable will plug into a
standard 2.5mm headset jack. A
headset adaptor may be necessary
to adapt your mobile phone to this
connector. Adaptors are widely
available at electronics stores and
mobile phone outlets for universal
hands-free kits.
► The LCD on the console will display “Mobile Phone In’ when it detects
a connected mobile phone.
► The mobile phone interface is used
for all dialing and call management
functions during Mobile Phone Mode.
► Do not press the on the console
when using Mobile Phone Mode.
► No calls can be made via
SoundStation2W™ while a
mobile phone is connected to the
SoundStation2W™.
► The Phone Book can be viewed during a call with a mobile phone. Calls
may not be placed via the Phone Book
while a mobile phone is connected.
► A mobile phone cannot join a call
in progress on SoundStation2W™.
► Aux Out will be inactive during a
call with a mobile phone.
► The base does not have to be powered up to use the SoundStation2W™
in this mode. The console may be
used as an additional speaker and
microphones.
► Some mobile phones will not be
detected until a call is initiated by the
mobile phone after it is connected to
the SoundStation2W™.
► Voice quality may vary depending
on the mobile phone connection and
model.
► Be certain to drop the call at the
mobile phone before disconnecting the
cable from the SoundStation2W™.
► Using your mobile phone,
you can place calls and
take advantage of the
SoundStation2W™’s high
quality speakers and microphones.
SoundStation2W™ User Guide - 11
Using SoundStation2W™
OR
SEND
Direct Dial
1. To obtain dial tone, press the
key.
2. Dial the desired number.
► To cancel the call, press the
key.
Answering a Call
Press the key or any number key to
answer an incoming call. Pressing the
button will override all other tele-
phone activities.
blink green when the phone rings.
The three LEDs will
Indirect Dial
1. From the Ready screen, dial the
desired number.
2. Press the key or the SEND
soft key to make the call.
► If you make a mistake entering
the telephone number, press the
<DEL soft key.
► Press the CANCEL soft key to can-
cel the call.
SoundStation2W™ User Guide - 12
Ending a Call
To end a call, press the key.
Call Hold
When a call is on hold, you cannot hear
your remote party, and they cannot hear
you.
► To place a call on hold, press the
HOLD soft key. The LEDs on the
top of your SoundStation2W™
will blink red.
► To resume a call, press the RE-
SUME soft key.
Call Mute
When a call is muted, you can hear the
remote party, but they cannot hear you.
► To mute a call, press the mute
button . The LEDs on the
top of your SoundStation2W™
will glow red when your call is
muted.
► To release mute, press the mute
button again.
Call Timer
Call progress on an active call is monitored through a local call timer. This is
visible within the active call window on
the display.
SoundStation2W™ User Guide - 13
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