Polycom 1725-44328-001 User Manual

Polycom®
CX500/CX600/CX3000 IP Phone
User Guide

Microsoft® Lync™ 2010 Edition

December, 2010 | 1725-44328-001 Rev.A

Polycom® CX500/CX600/CX3000 IP Phone User Guide

Trademark Information

POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries. All other trademarks are property of their respective owners. No portion hereof may be
reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Polycom.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.

© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.

4750 Willow Road
Pleasanton, CA 94588-2708
USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.

This document is provided “as-is”. Information and views expressed in this document, including URL and other Internet
Web site references, may change without notice. You bear the risk of using it.

© 2010 Microsoft. All Rights Reserved.

ii Polycom, Inc.

Contents

Contents

Polycom® CX500/CX600/CX3000 IP Phone User Guide . . . 1

Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

View a Contact Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Receive a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Use Call Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

View Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Check Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Manage Multiple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Escalate a Call to a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Join a Meeting from the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Access Phone Settings and Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Reset Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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Polycom® CX500/CX600/CX3000 IP Phone User Guide

iv Polycom, Inc.

Polycom® CX500/CX600/CX3000
IP Phone User Guide

Welcome to the new world of Microsoft® Lync™ 2010 Phone Edition
communications software. With Lync 2010 Phone Edition, you have voice
communication capabilities not available with your traditional phone. For
example, with Lync Phone Edition, you can view call logs, join meetings, and
make Voice over Internet Protocol (VoIP) calls. In short, you can do everything
that you can do today with your regular phone, and more.

This guide explains how to use Lync Phone Edition with the following phones:

• Polycom

For more information about this phone, see

http://www.polycom.com/support/voice/cx/communicator_cx500.ht
ml

• Polycom

®

CX500 IP Common Area/Lobby Phone

®

CX600 IP Knowledge/Information Worker Phone

For more information about this phone, see

http://www.polycom.com/support/voice/cx/communicator_cx600.ht
ml

• Polycom

For more information about this phone, see

http://www.polycom.com/support/voice/cx/cx3000.html

In this guide, you’ll learn to use your phone to:

• Make a Call

• View a Contact Card

• Receive a Call

• Use Call Controls

• View Call Logs

• Check Voice Mail

• Manage Multiple Calls

• Escalate a Call to a Conference Call

• Transfer a Call

• Join a Meeting from the Calendar

• Access Phone Settings and Help

®

CX3000 IP Conference Phone

• Reset Your Phone

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Polycom® CX500/CX600/CX3000 IP Phone User Guide

Make a Call

In addition to the standard way of making a phone call (by picking up the
handset and dialing), you can make calls as follows:

• Calling from the Contacts screen on your phone

• Calling by searching for a contact using the keypad

• Calling from Microsoft

If your phone is locked, you must unlock it before you can make a call. To unlock it,
select Unlock.

To call from the Contacts screen on your phone:

1 From your phone’s Home screen, select the Contacts icon, and then select

the contact group the user is in.

®

Lync™ 2010 on your computer

2 From the Contacts screen, use the up and down arrow buttons on

the phone to select the contact, and then select Call.

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Make a Call

To call by searching for a contact using the keypad:

1 Press the numbers on the phone keypad that correspond to the contact

name or the phone extension. For example, to find ‘Tony Smith,’ begin
pressing 8669*76484, where ‘*’ is the space between the first and last
name.

2 When you find the contact you want to call, select Call.

To call from Lync 2010 on your computer:

1 Make sure the optional USB cable that connects the phone to your

computer is installed.

2 Open Lync 2010 on your computer. In the Microsoft Lync main window,

click Group, and then click the group the contact is in.

3 Click the Call button next to the contact you want to call.

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