Polycom 1725-16829-001, VVX 1500 C User Manual
User Guide for the
Polycom
®
VVX® 1500 C Business Media Phone
for Cisco® Unified Communications Manager (SIP)
UC Software Release 3.3.1 | November, 2010 | 1725-16829-001 Rev.C
Trademark Information
POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States
and various other countries. All other trademarks are property of their respective owners. No portion hereof may be
reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Polycom.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties
are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
warranty gives you specific legal rights which may vary depending on local law.
Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be include d in all copies or substantial portions of the
Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
ii
Contents
1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . . 1
What’s New in this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introducing Phone Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Understanding the Phone Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What Displays on the Touch Screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Phone Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Navigating Menus, Lists, and Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Entering Data and Editing Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Touch Screen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Dialpad Keys on the Phone Console . . . . . . . . . . . . . . . . . . . 17
Tips for When You’re in Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cleaning the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2 Using the Basic Features of Your Phone . . . . . . . . . . . . . . . 21
Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Answering When Not in Another Call . . . . . . . . . . . . . . . . . . . . . . 24
Answering When in Another Call . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Answering on a Shared Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Answering Calls Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Calling by Dialing Numbers, URLs, or IP Addresses . . . . . . . . . . 29
Calling from Lists, Directories, and Keys . . . . . . . . . . . . . . . . . . . . 32
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Enabling Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
While Your Phone Rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ignoring or Silencing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Rejecting Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Forwarding Calls While Your Phone Rings . . . . . . . . . . . . . . . . . . . . . . 38
During Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Holding and Resuming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Handling Multiple Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Performing a Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . 41
Performing a Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Holding and Resuming Conference Calls . . . . . . . . . . . . . . . . . . . . 44
Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Splitting Conference Calls into Two Calls on Hold . . . . . . . . . . . . 45
Managing Conference Call Participants . . . . . . . . . . . . . . . . . . . . . 46
Handling Video During Conference Calls . . . . . . . . . . . . . . . . . . . 48
Customizing Video During Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Changing the Way Calls are Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Forwarding All Calls to Another Party . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Rejecting Calls from a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Diverting Calls from a Contact to Another Party . . . . . . . . . . . . . . . . . 53
Temporarily Refusing All Calls (Do Not Disturb) . . . . . . . . . . . . . . . . . 54
Multiple Lines and Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . 55
Working with Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Viewing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Working with Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Searching Your Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . 60
Adding Contacts to Your Local Contact Directory . . . . . . . . . . . . . . . . 61
Adding Contacts Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Adding Contacts from Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Updating Your Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . 64
Deleting Contacts from Your Local Contact Directory . . . . . . . . . . . . . 64
Working with Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Searching Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Adding Corporate Directory Contacts to Your
Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Saving Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . 67
Controlling What is Heard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Changing the Ring Tone for Your Phone . . . . . . . . . . . . . . . . . . . . 68
Setting Ring Tones for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Changing the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Changing the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Choosing Where You Hear Sound Effects . . . . . . . . . . . . . . . . . . . . . . . 70
Managing Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Adding Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Updating Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Accessing Voice and Video Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
iv Polycom, Inc.
Working with Multiple and Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . . . 75
Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
About Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Changing Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . . . 78
3 Using the Advanced Features of Your Phone . . . . . . . . . . . 81
Placing Calls Using the H.323 Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Working with a Polycom CMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Searching and Dialing from the CMA Directory . . . . . . . . . . . . . . . . . . 83
Using Buddy Status Lists with a CMA System . . . . . . . . . . . . . . . . . . . 84
Inviting People in the CMA Directory to Your
Buddy Status List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Removing Buddies from Your Buddy Status List . . . . . . . . . . . . . 87
Seeing Who’s Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Choosing How You Accept Invitations . . . . . . . . . . . . . . . . . . . . . . 90
Accepting and Rejecting Invitations . . . . . . . . . . . . . . . . . . . . . . . . . 91
Updating Your Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Dialing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
About Your Login Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Recording Calls and Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Pausing and Resuming Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Playing Back Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Browsing Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Playing Back Recorded Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Answering a Call While Playing Back Recorded Calls . . . . . . . . . . . . 105
Using the Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Using Navigation Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Using Editing Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Updating Your Phone’s Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
4 Customizing the Phone Display . . . . . . . . . . . . . . . . . . . . 111
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Changing the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Changing the Brightness of the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . 113
Changing the Background Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Using One of Your Own Pictures as the Background Picture . . . . . . 116
Displaying Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Setting Up Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Stopping and Disabling Screen Savers . . . . . . . . . . . . . . . . . . . . . . . . . 119
Using Your Phone as a Picture Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Changing When and How Video Displays . . . . . . . . . . . . . . . . . . . . . . . . . 121
Enabling or Disabling Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Starting and Stopping Near-Site Video During a Call . . . . . . . . . 123
Enabling or Disabling Near-Site Video for All Calls . . . . . . . . . . 123
Changing the Clarity of Near-Site Video . . . . . . . . . . . . . . . . . . . . . . . 125
Changing How You View All Video Calls . . . . . . . . . . . . . . . . . . . . . . 126
Displaying Incoming Video Calls in a Large Window . . . . . . . . 127
Changing How Non-PIP Video Displays . . . . . . . . . . . . . . . . . . . 128
Changing How the PIP Displays . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Setting the Call Rate for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Changing Power Saving Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Changing Your Office Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Changing Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Changing User Detection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Safety Notices . . . . . . . . . . . . . . . . . . . . . Safety Notices – 137
Appendix: Menu System . . . . . . . . . . . . . . . . Appendix – 143
®
End-User License Agreement for Polycom
vi Polycom, Inc.
Software
Getting Started with Your Phone
1
Note
This chapter includes overview information that you may find helpful when
you’re just starting to learn about your Polycom
Phone for Cisco
experience, but you need a quick refresher.
Certain phone settings are configurable by your system administrator and may not
be available on your phone.
The topics include:
• “What’s New in this Guide” on page 1
• “Introducing Phone Components” on page 3
• “Understanding the Phone Keypad” on page 4
• “What Displays on the Touch Screen?” on page 5
• “Navigating Menus, Lists, and Fields” on page 11
• “Entering Data and Editing Fields” on page 14
• “Tips for When You’re in Video Calls” on page 19
• “Cleaning the Touch Screen” on page 19
®
Unified Communications Manager (SIP) or when you have
®
VVX® 1500 C Business Media
What’s New in this Guide
The following sections have been added to this edition:
• “Choosing Where You Hear Sound Effects” on page 70.
• “Calling and Answering from a Locked Phone” on page 78.
• “Working with a Polycom CMA System” on page 83.
• “Updating Your Phone’s Configuration” on page 109.
• “Appendix: Menu System” on page 143.
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
The following sections have significant updates in this edition:
• “Phone Icons” on page 9. Several icons that display on the touch screen are
new or updated.
• “Navigating Menus, Lists, and Fields” on page 11. You can now navigate
the touch screen by pressing the touch screen with your finger and
dragging your finger up or down (arrow soft keys no longer display on the
touch screen).
• “Recording Calls and Conferences” on page 96. The recording icons that
display on the touch screen have been updated.
• “Using the Browser” on page 106. When you’re in the browser, you can
scroll by pressing the touch screen with your finger and dragging your
finger up or down, or to the right or left (arrow soft keys no longer display
on the touch screen). In addition, the toolbar that displays when you’re in
the browser now auto-hides.
• “Changing the Time and Date Display” on page 112. The way the time and
date display has been updated.
2 Polycom, Inc.
1
2
3
4
5
6
7
2
Introducing Phone Components Getting Started with Your Phone
Introducing Phone Components
The following figure shows the phone’s primary hardware features.
Feature Description
1 Handset and Cord Provides audio output for calls that use the handset.
2 Speakerphone Provides ringer and hands-free (speakerphone) audio output.
3 Headphone Connector
(3.5mm)
Allows you to connect headphones so you can listen to phone audio or
recorded calls. The connector is an unamplified line-out connector only.
4 USB Connector Allows you to connect a USB flash drive to display pictures on your phone,
and to record and play back calls.
5 LED Indicator The LED flashes red to indicate the following:
6 Privacy Shutter Adjuster Opens and closes the privacy shutter.
7 Camera Provides near-site video.
Polycom, Inc. 3
• The software is booting
• A message is waiting
• The phone is in power-saving mode (slow-flashing red)
Note: The camera barrel is located directly behind the camera lens. It
adjusts the camera angle.
User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
Understanding the Phone Keypad
The following figure shows the keys on the phone console.
Key Description
1 Arrow Keys Allow you to:
• Scroll through lists.
• Highlight items before you select them.
• Scroll through active and inactive calls.
Left and Right Arrow
Keys
Left Arrow Key Returns to the previous menu.
Right Arrow Key Selects a highlighted item.
2 Select Key Selects a highlighted item.
3 Delete Key Deletes displayed data.
4 Volume Keys Adjusts the volume of the handset, headset, speaker, and ringer.
5 Mute Key Mutes audio transmission locally during calls and conferences. The key glows
6 Video Key Controls the size, position, and transmission of video images.
7 Redial Key Dials the most recently dialed party.
Allow you to:
• Enable and disable fields.
• Scroll through values for a field.
• Position the cursor within text you’re updating.
red when activated.
4 Polycom, Inc.
What Displays on the Touch Screen? Getting Started with Your Phone
Key Description
8 Transfer Key Transfers the current call to another party.
9 Conference Key Allows connection with another party for a conference.
10 Hold Key Holds an active call or resumes a held call.
11 Do Not Disturb Key Cancels ringing and directs incoming calls to your mailbox. The key glows red
when activated.
12 Headset Key Allows you to place and receive calls through an optionally connected headset.
The key glows green when headset mode is selected.
13 Speakerphone Key Allows for hands-free communication during calls. The key glows green when
speakerphone mode is selected.
14 Applications Key Allows you to access the Web browser.
15 Menu Key Allows you to access local (your phone) and global (your organization) features.
16 Directories Key Allows you to access directories and call lists.
17 Messages Key Allows you to access and manage voice and video messages.
18 Dialpad Keys Provide the 10 digits, alphabetic characters, and special characters available in
context-sensitive applications.
What Displays on the Touch Screen?
Your phone displays video in two windows: a small picture-in-picture (PIP)
window located on the top-right of the touch screen, and a larger window
centered in the middle of the touch screen. By default, the near site displays in
the PIP, and the far site displays in the window in the center of the touch
screen. Information about the call, such as the phone number of the party with
whom you’re talking and the duration of the call, appears next to the far site
when it is displayed in the window in the center of the touch screen.
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
The following figure is an example of what displays on the touch screen
during a call.
Feature Description
1 Status bar Displays the time and date, the phone’s number, messages, and icons.
The time and date and phone’s number display on the far-right of the status bar,
next to the PIP. If there are messages to display (for example, recording,
flash drive, or status information), the messages scroll under the time, along
with the phone number.
6 Polycom, Inc.
What Displays on the Touch Screen? Getting Started with Your Phone
Feature Description
1Status bar
(continued)
Icons display along the far-left of the status bar. The following icons can display:
—Missed calls
—Do Not Disturb enabled
—USB flash drive attached and idle
—USB flash drive attached and playing back
—USB flash drive attached and recording
—USB flash drive attached and recording paused
—Headphones attached
—Login credentials locked
2 Active call window Displays the active call. During a video call, the active call window can display
the near site or the far site.
3 Inactive call group Displays calls on hold, as well as incoming calls that are not immediately
answered.
4 Soft keys Keys on the touch screen that you can tap to access phone functions. The keys
are automatically labeled to identify their context-sensitive functions.
5 Menu key Opens the Main Menu.
6 Line Keys and
Speed Dial Keys
7 Speed Dial Keys Use these keys to activate up to five speed dials that can be assigned to your
Polycom, Inc. 7
See Line Key in this table.
See Speed Dial Keys in this table.
phone. Use a Speed Dial Key to quickly dial a contact.
Speed Dial Keys display
.
User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
Feature Description
8 Line Key
status indicator
9 Line Key Use these keys to activate up to six lines that can be assigned to your phone.
A Line Key can have one of the following status indicators:
• Solid green—A dial tone is available, dialing is in progress, or a call is active.
• Flashing green—An incoming call. Or, the far site has placed a call on hold.
• Solid red—A remote shared line is active.
• Flashing red—Y ou have placed a call (one or more) on hold (on a private or
shared line).
When the phone is idle, Line Keys display one of the following:
—Registered, private lines
—Registered, shared lines
—Unregistered lines
—Lines that have the Always call forwarding type enabled
—Lines that have Do Not Disturb enabled
Line keys are either blue or green:
• Green—Indicates that the Line Key has an active call or an incoming call. A
green Line Key is associated with the calls that currently display on the
touch screen (active or inactive).
• Blue—Indicates that the Line Key doesn’t have an active call, or has an
incoming call that has been minimized and placed in the inactive call group.
The calls associated with a blue Line Key don’t currently display on the
touch screen.
10 Picture-in-Picture
window (PIP)
8 Polycom, Inc.
The small window in the corner of the touch screen that displays video. By
default, the PIP displays the near site. During a call, you can tap the PIP to
toggle it to display the near site or the far site.
What Displays on the Touch Screen? Getting Started with Your Phone
Phone Icons
The following table describes the icons that display on the touch screen.
Call counters only display when the icon appears next to the Line Key.
Icon Description
Buddy Status when provisioned by a Polycom Converged
Management Application™ (CMA™) system
(Available for a call)
Buddy Status when provisioned by a Polycom CMA system
(On the phone, but available for a call)
Buddy Status when provisioned by a Polycom CMA system
(In a call or not accepting calls)
Buddy Status when provisioned by a Polycom CMA system
(Available for a call, but currently idle or away)
Buddy Status when provisioned by a Polycom CMA system
(Not available for a call)
Buddy Status when provisioned by a Polycom CMA system
(Invited to join your Buddy Status list. No status information is yet
available.)
Call (audio-only)
Call with Polycom HD Voice
Call (video)
Call (video) with Polycom HD Voice
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
Icon Description
Call on hold (private line)
Call on hold (shared line)
Call without Polycom HD Voice (private line)
Call (shared line)
Conference call
Do Not Disturb enabled
Forward (Always)
Headphones attached
Line (registered, private)
Line (registered, shared)
Line (unregistered)
Login credentials locked
Missed calls indicator
Mute applied
10 Polycom, Inc.
Navigating Menus, Lists, and Fields Getting Started with Your Phone
Icon Description
Speed Dial Key
USB device attached and idle
USB device attached and playing back
USB device attached and recording
USB device attached and recording paused
Video stopped
Video stopped and audio muted
Navigating Menus, Lists, and Fields
To navigate menus, lists, and fields, you can:
• Tap the soft keys on the touch screen
• Tap the menu items, fields, and arrows on the touch screen
• Press the area of the touch screen where a list displays, and then drag your
finger up or down
• Press the keys on the phone console
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
To operate your phone, follow these tips:
After 40 seconds of inactivity, the menu system automatically exits to the idle
screen unless an edit session is in progress.
If you want to ... Then do this ...
Enter the Main Menu
Tap or press .
Return to the idle screen
Tap or press .
Return to the previous menu
Tap the Back soft key or press .
Scroll through items Do one of the following:
• Press the area of the touch screen where the list displays, and then drag your
finger up (to move down the list) or down (to move up the list).
• Press the area of the touch screen above the blue scrolling indicator bar, and
then drag your finger up (to move up the list). Or, press the area of the touch
screen below the blue scrolling indicator bar, and then drag your finger down
(to move down the list).
(The location of the scrolling indicator bar is shown in the figure below.)
• Tap (to scroll one-by-one) or press (to scroll continuously) or
.
(If you’re in Corporate Directory, you can also tap or press or .)
As you scroll, a scrolling indicator bar to the right of the list shows your position in
the list:
12 Polycom, Inc.
Navigating Menus, Lists, and Fields Getting Started with Your Phone
If you want to ... Then do this ...
Scroll through items
page-by-page
Go to the top or bottom of a
list
Highlight items Scroll to the item by tapping (to scroll one-by-one) or pressing (to scroll
Scroll through values for a
field
Select a value for a field From the drop-down list, tap the value.
Select an item Do one of the following:
Press (to Page Up) or (to Page Down).
(If you’re in Corporate Directory, you can also tap or press or .)
Press the area of the touch screen above or below the scrolling indicator bar.
continuously) or .
Tap the field’s highlighted grey box. From the drop-down list, tap (to scroll
one-by-one) or press (to scroll continuously) one of the scroll arrows.
• Tap the item.
• Scroll to the item using or (so the item is highlighted),
and then tap the item, tap the Select soft key, or press .
• Press the dialpad key that corresponds to the item in the numbered list.
For example, if an item has a number next to it, press the corresponding
number on the dialpad.
Select a soft key Tap the soft key.
View additional sof t ke ys Tap the More soft key.
Enable or disable fields Do one of the following:
• T ap the field name, and then tap the field’s highlighted box. From the drop-down
list, tap Enabled or Disabled.
• Scroll to the field using or , and then press or
to toggle between Enabled or Disabled.
Polycom, Inc. 13
User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
Entering Data and Editing Fields
You can enter data and edit fields in these two ways:
• Using a “keyboard” that displays on the touch screen.
• Using the dialpad keys on the phone console.
Using the Touch Screen Keyboard
You can use the touch screen keyboard to quickly update field information.
To use the touch screen keyboard to update data:
1 To update a field, tap the field.
The keyboard icon, , displays next to the screen title.
The following figure shows the keyboard icon next to the screen title.
2 Tap .
The keyboard displays on the touch screen.
14 Polycom, Inc.
Entering Data and Editing Fields Getting Started with Your Phone
The following figure shows the keyboard that displays on the touch screen
when you update a directory entry.
3 Enter the information. Do the following:
If you want to ... Then do this ...
Enter uppercase (A) characters,
lowercase (a) characters, or a
combination of uppercase and
lowercase characters
1 If a keyboard with characters
2 Tap the abc, ABC, 123, or Abc
3 Using the keyboard on the touch
does not display, tap
(on the keyboard).
soft keys to toggle between
lowercase, uppercase, numeric,
and titlecase modes.
You can also tap or
to toggle between
entering characters in uppercase
mode or lowercase mode.
screen, tap the letter(s) you want.
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
If you want to ... Then do this ...
Enter numbers 1 If a keyboard with numbers does
not display, tap .
2 Using the keyboard on the touch
screen, tap the number(s) you
want.
You can also tap the abc, ABC, 123,
or Abc soft keys to toggle between
lowercase, uppercase, numeric, and
titlecase modes.
Enter special characters 1 If a keyboard with special
characters does not display, tap
2 Using the keyboard on the touch
screen, tap the special
character(s) you want.
.
Enter text in a particular character
encoding
Enter a URL 1 Tap the URL soft key.
Delete data you entered
Delete an entire field of data Double-tap the field of data, so that
1 Tap the Latin, Katakana,
Unicode, Cyrillic or ASCII
soft key to select the encoding
you want. The touch screen’s
keyboard changes to display the
encoding you chose.
2 Using the keyboard on the touch
screen, tap the character(s) you
want.
2 Using the keyboard on the touch
screen, tap the character(s) you
want. To access numbers and
more special characters, tap
.
Tap .
the data is highlighted. Then, tap
.
4 To confirm the updates, tap .
16 Polycom, Inc.
Entering Data and Editing Fields Getting Started with Your Phone
Using the Dialpad Keys on the Phone Console
You can use the keys on your phone console to update field information.
To use the dialpad keys to enter or edit data:
1 Tap a field to select it.
2 Enter the information. Do the following:
If you want to ... Then do this ...
Enter only numbers (1),
uppercase (A) characters,
lowercase (a) characters, or
titlecase (Abc) characters
Do one of the following:
• Press a dialpad key one or more times
to enter the characters (in either
lowercase or uppercase mode) or
number that display on the dialpad key.
or
1 Tap the abc
to toggle between and select
uppercase (ABC soft key), numeric
(123 soft key), titlecase (Abc soft key),
and lowercase (abc soft key) modes.
The mode you select displays in the
screen title.
2 Press a dialpad key one or more times
to enter the characters or number that
display on the key.
For example:
If you’re in ABC mode:
— To enter “A,” press once.
— T o enter “B,” press two times
— To enter “C,” press three
soft key one or more times
quickly.
times quickly.
— T o enter “2,” press four times
quickly.
If you’re in 123 mode:
— To enter “2,” press .
Polycom, Inc. 17
User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
If you want to ... Then do this ...
Enter special characters Do one of the following:
• Press the , , or key
on the dialpad one or more times.
(Each key provides a different set of
special characters.)
or
1 Tap the ABC, Abc, or 123 soft key so
that you’re in either ABC, Abc, or abc
mode. (You can’t access special
characters when you’re in 123 mode.)
The mode you select displays in the
screen title.
2 Press the , , or key
on the dialpad one or more times
quickly. (Each key provides a different
set of special characters.)
Enter text in a a particular
character encoding
Enter a URL 1 Tap the URL soft key.
Delete text you entered
1 Tap the Latin, Katakana, Unicode,
Cyrillic, or ASCII soft key to select the
encoding you want.
2 Press a dialpad key one or more times
to enter the character you want.
2 Press a dialpad key one or more times
to enter the number or character you
want. T o enter special characters, press
the , , or key on the
dialpad one or more times quickly.
(Each key provides a different set of
special characters.)
Press or to position the
cursor to the right of the text you want to
delete, and then press .
3 Tap the Save soft key.
18 Polycom, Inc.
Tips for When You’re in Video Calls Getting Started with Your Phone
Tips for When You’re in Video Calls
Use these tips when you’re in a video call or conference:
• Check the near-site video to make sure it’s clear, bright, and sharp. For
information on adjusting camera settings, see “Changing the Clarity of
Near-Site Video” on page 125.
• Use the handset or a headset if you’re in an open environment.
• Be aware of latency when speaking.
• Avoid bright lights or windows behind you (backlight). If the camera faces
a window or bright lights, you may have to adjust the camera settings. To
adjust camera settings, see “Changing the Clarity of Near-Site Video” on
page 125.
• Avoid wearing bright colors, all-light or all-dark clothing, or “busy”
patterns (such as small checks or narrow stripes). Light pastels and muted
colors look the best on the screen.
• In a conference call, mute your microphone when you’re not speaking,
especially in noisy environments.
• Avoid tapping the microphone or rustling papers near the microphone.
• Make sure that you can see and hear the far-site participants.
• Speak in your normal voice without shouting.
• Use natural gestures when you speak.
For the top ten do’s and don’ts for when you’re in a conference call, see
Polycom Conference Call Etiquette, available from
http://www.polycom.com/global/documents/products/voice/conferencin
g_solutions/conference-call-etiquette.pdf.
Cleaning the Touch Screen
Periodically, you may need to clean the touch screen. Fingerprints tend to
show up more on a color display.
Before you clean the touch screen, disable the screen so you don’t activate
phone features while you wipe the glass. While the touch screen is disabled,
all soft keys are disabled. You can enable the touch screen again by pressing
any key on the phone console.
To answer a call while the touch screen is disabled, pick up the handset. Or, to
use the speakerphone, press , and then tap the Answer soft key.
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
To clean the touch screen:
1 Tap > Settings > Basic > Screen Clean.
The touch screen is disabled. The message “Touch screen is disabled. Press
any key to exit” displays.
2 Wipe the glass with a clean, lint-free cloth.
3 To enable the touch screen again, press any key on the phone console.
20 Polycom, Inc.
Using the Basic Features of Your Phone
2
This chapter shows you how to use the basic features of your
Polycom
Communications Manager (SIP). The topics include:
• “Calling and Answering” on page 22
• “While Your Phone Rings” on page 37
• “During Calls” on page 38
• “Changing the Way Calls are Answered” on page 50
• “Working with Call Lists” on page 57
• “Working with Contact Directory” on page 60
• “Working with Corporate Directory” on page 64
• “Controlling What is Heard” on page 67
• “Managing Speed Dials” on page 70
• “Accessing Voice and Video Mail” on page 73
• “Working with Multiple and Shared Lines” on page 73
• “Locking and Unlocking the Phone” on page 76
®
VVX® 1500 C Business Media Phone for Cisco® Unified
Polycom, Inc. 21
User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
Calling and Answering
Your phone can exchange video with a video endpoint other than a Polycom VVX
1500 C business media phone. For a list of compatible endpoints, see your
Note
system administrator.
At any time, only one active call can be in progress on your phone. The active
call is the one that has audio or video associated with it. There may be multiple
other calls on hold, or in an “Incoming call” or “Ringing” state.
Your phone can handle a maximum of 24 concurrent calls. At most, your
phone can handle one active call with 23 calls on hold, or 24 calls on hold.
Your phone displays all active incoming and outgoing calls in a large window
in the center of the touch screen. Inactive calls (calls on hold, or incoming calls
that you don’t immediately answer) for a particular Line Key display in a row
above the soft keys (the “inactive call group”).
The following figure shows one active call and two calls on hold for Line Key
2076.
Your phone distributes incoming calls for lines that have multiple Line Keys
evenly across all Line Keys.
The touch screen only displays calls for one Line Key at one time. The calls that
currently display on the touch screen are associated with the Line Key that is
green.
22 Polycom, Inc.
Calling and Answering Using the Basic Features of Your Phone
To display and access the calls on another Line Key, tap that Line Key. When
you tap a Line Key, the first call on hold in the inactive call group for that
Line Key will automatically resume.
The number of calls associated with a Line Key is indicated by a counter (for
example, ), on the Line Key.
A Line Key will either be green or blue:
• Green—Indicates that the Line Key has an active call or an incoming call.
A green Line Key is associated with the calls that currently display on the
touch screen (active or inactive).
• Blue—Indicates that the Line Key doesn’t have an active call, or has an
incoming call that has been minimized and placed in the inactive call
group. The calls associated with a blue Line Key don’t currently display
on the touch screen.
Line Keys also have a status indicator (a vertical bar on the far-right of the
Line Key), . The status indicator can be:
Answering Calls
Note
• Solid green—A dial tone is available, dialing is in progress, or a call is
active.
• Flashing green—An incoming call.
• Solid red—A remote shared line is active.
• Flashing red—A call (one or more) is on hold.
This section explains the following:
• “Answering Calls” on page 23
• “Placing Calls” on page 28
• “Ending Calls” on page 35
• “Using a Headset” on page 36
If your phone is locked, see “Locking and Unlocking Your Phone” on page77 for
information on answering calls when your phone is locked.
By default, all incoming calls display in a window in the center of the
touch screen. The Line Key associated with the call glows green, and the
Line Key status indicator flashes green. After 10 seconds, the incoming call
window is minimized and placed at the bottom of the touch screen, above the
soft keys.
Polycom, Inc. 23
User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)
In addition to the usual incoming call indicators (the incoming call window, green
Line Key, and flashing green status indicator), your system administrator can
enable your touch screen to flash bright orange when you have an incomin g call.
The touch screen will continue to flash until the incoming call window is minimized.
This section explains the following:
• “Answering When Not in Another Call” on page 24
• “Answering When in Another Call” on page 25
• “Answering on a Shared Line” on page 26
• “Answering Calls Automatically” on page 27
Answering When Not in Another Call
When you’re not in another call, you can answer a call in three ways:
• Using the handset
• Using the speakerphone
• Using the headset
In all cases, the active call displays on the touch screen, together with the call
duration and who the call is from.
The following figure shows an active video call.
24 Polycom, Inc.
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