Polycom 1725-16828-001 User Manual
Deployment Guide for the Polycom® VVX™ C Business Media Phone for Cisco® Unified Communications Manager (SIP)
SIP 3.2.2 | July 2010 | 1725-16828-001 Rev. B1
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ii
About This Guide
This guide explains how to deploy the Polycom VVX 1500 C Business Media
Phone in a Cisco
environment, you will be able to conduct both voice and video calls.
In this guide, you will find everything you need to set up the Polycom VVX
1500 C phone in an environment running Cisco Unified Communications
Manager version 6 and 7. Be sure to verify that your network is prepared for
configuring the phone and Cisco Unified Communications Manager.
The following related documents for the Polycom VVX 1500 C phone are
available:
• Quick Start Guide, which describe how to assemble the phone
• Quick User Guide, which describe the most basic features available on the
phone
• User Guide, which describe the basic and advanced features available on
the phone
• SIP Administrator’s Guide, which describes how to configure, customize,
manage, and troubleshoot Polycom SoundPoint IP, SoundStation IP, and
VVX phone systems
• Technical Bulletins, which describe workarounds to existing issues and
provide expanded descriptions and examples
• Release Notes, which describe the new and changed features and fixed
problems in the latest version of the software
®
Unified Communications Manager environment. In this
For su pport or ser vice , pleas e con tact y our Po lyco m® re seller or go to Po lycom
Technical Support at http://www.polycom.com/support/voice/.
Polycom recommends that you record the phone model numbers, software
(both the bootROM and SIP), and partner platform for future reference.
Polycom VVX 1500 C MAC Address: ______________________________
BootROM version: ________________________________________________
SIP Application version: ___________________________________________
Partner Platform: _________________________________________________
iii
Deployment Guide for the Polycom VVX 1500 C
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
2 Configuring Cisco Unified Communications Manager . . . . . 2–1
3 Setting Up the Polycom VVX 1500 C Phone . . . . . . . . . . . . 3–1
Supported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Unsupported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Unsupported Cisco Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Topics Not Mentioned in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Changing Cisco Unified Communications Manager . . . . . . . . . . . . . . . . . 2–1
Changing the Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Setting Up the Provisioning Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Configuring Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Local Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Recording and Playback of Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Digital Picture Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Server Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Voice Mail Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Shared Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Deploying Phones From the Provisioning Server . . . . . . . . . . . . . . . . . . . 3–10
Upgrading the Phone’s Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Locating the Latest Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Downloading New Software to the Phone . . . . . . . . . . . . . . . . . . . . . 3–15
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Deployment Guide for the Polycom VVX 1500 C
4 Troubleshooting the Polycom VVX 1500 C Phone . . . . . . . . 4–1
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Polycom VVX 1500 C Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Upgrading the Polycom VVX 1500 C Phone . . . . . . . . . . . . . . . . . . . . . . . . 4–2
A Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A–1
Master Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Application Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3
Dial Map <dialmap/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3
Feature <feature/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
DNS Cache <dns/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Per-Phone Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Registration <reg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5
Messaging <msg/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
User Preferences <up/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
B Miscellaneous Administrative Tasks . . . . . . . . . . . . . . . . . . B–1
Modifying Phone’s Configuration Using the Web Interface . . . . . . . . . . . B–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
vi
Overview
1
This guide provides information for system administrators who want to
deploy the Polycom VVX 1500 C Business Media Phone in a Cisco Unified
Communications Manager environment. It also describes how to upgrade the
phone’s software when it is connected in a Cisco Unified Communications
Manager environment. The phone must be running SIP application 3.1.3
(phone software) or later.
The Polycom VVX 1500 C phone is compatible with the following: Cisco
Unified Communications Manager versions 6 and 7.
The topics in this guide include:
• Configuring Cisco Unified Communications Manager to manage the
Polycom VVX 1500 C phone. Refer to Configuring Cisco Unified
Communications Manager on page 2-1.
Warning
• Setting up the Polycom VVX 1500 C phone and changing the configuration
files to work with Cisco Unified Communications Manager. Refer to
Setting Up the Polycom VVX 1500 C Phone on page 3-1.
T o upgrade a Polycom VVX 1500 C phones running SIP 3.1.2RevB or earlier to SIP
3.2.2, you must
the software. Refer to Upgrading the Phone’s Software on page 3-14.
To troubleshooting any issues with the phone, refer to Troubleshooting the
Polycom VVX 1500 C Phone on page 4-1.
The topics in this chapter include:
• Supported Phone Features
• Unsupported Phone Features
• Unsupported Cisco Features
• Topics Not Mentioned in This Guide
perform additional steps before rebooting the phone to download
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Deployment Guide for the Polycom VVX 1500 C
Polycom strongly recommends that you connect the Polycom VVX 1500 C to the
LAN using the included network cable. A LAN connection enables access to a
provisioning server as well as a time server.
A provisioning server facilitates software upgrades, configuration management, and
diagnostic logging, which is helpful if troubleshooting is required.
Access to a time server enables display of the current date and time on the phone's
display.
For more information, refer to Setting Up the Provisioning Server on page 3-4.
Supported Phone Features
The following features are supported on the Polycom VVX 1500 C:
• Six line appearances
• Place a call (to an extension or SIP URL)
• Hold/Resume
• Consultative and blind transfer
• Video on/off
• Call forward (all calls, no answer, and busy)
• Single-button voicemail dialing
• Message Waiting Indicator
• Shared line appearance (call forking - no busy lamp field)
• LDAP/Active Directory integration
• Local call directory
• Placed Call/Missed Call/Received Call lists
• Three-way audio conference with management options (join, split, mute
• Mid-call video/audio negotiation
• Electronic hookswitch with supported headsets
• Enhanced feature keys and configurable soft keys
• Audio call recording and playback (USB flash drive required)
• Digital picture frame (USB flash drive required)
• Server Redundancy
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Unsupported Phone Features
The following features are not supported on the Polycom VVX 1500 C (due to
proprietary Cisco extensions):
• Call Pickup
• Group Call Pickup
• Directed Call Pickup
• Call Park
• Presence and buddy lists
• Instant Messaging
• Automatic Call Distribution (ACD) Login/Logout
• Secure Real-Time Transport Protocol (SRTP)
• Last Call Return
• Barge-In
Overview
• Busy Lamp Field
Unsupported Cisco Features
The following Cisco features are not supported on the Polycom VVX 1500 C:
• Cisco XML Applications
• Cisco Phone directory
• Cisco ad-hoc conferencing
• Cisco TFTP software/configuration file download
Topics Not Mentioned in This Guide
The following topics are not covered in this guide:
• Configuration of the XHTML Microbrowser and the Polycom XML API
• Configuration of other SIP registrars or proxy servers
• Cisco Unified Presence
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Deployment Guide for the Polycom VVX 1500 C
1 - 4
Configuring Cisco Unified Communications Manager
The Polycom VVX 1500 C phone, managed by Cisco Unified Communications
Manager, is designed to be used like a regular phone on a public switched
telephone network (PSTN).
This chapter provides basic instructions for setting up Cisco Unified
Communications Manager.
2
Changing Cisco Unified Communications Manager
The following settings must be verified or adjusted before connecting the
Polycom VVX 1500 C phone to Cisco Unified Communications Manager:
• Location settings should allow for video bandwidth.
• Region settings should allow for a minimum of 384k video bandwidth.
• Region settings should allow for an audio codec of G.722 for the best audio
experience.
• Each Polycom VVX 1500 C phone requires six Device License Units.
• The Polycom VVX 1500 C phone should be added to a device pool in
which the Media Resource Group List does not
Due to the nature of out-of-band DTMF signalling, Cisco Unified
Communications Manager will sometimes insert Media Termination
Point Resources (MTP) in a call. This will prevent video on the Polycom
VVX 1500 C from operating correctly. This is most common on H.323 and
SIP trunk calls. To prevent this from occurring, the MTP resources should
be removed from any Media Resource Groups and Media Resource Group
Lists that would be used in the trunked calls.
contain MTP resources.
2 - 1
Deployment Guide for the Polycom VVX 1500 C
To add the Polycom VVX 1500 C to Cisco Unified Communications Manager:
1. Open a Cisco Unified Communications Manager web administration
session.
You will prompted to enter your user name and password.
Part I: Phone Security Settings
2. Select System > Security Profile > Phone Security Profile >.
3. Select +Add New.
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Configuring Cisco Unified Communications Manager
4. Select Third-party SIP Device (Advanced) and click Next.
5. In the Name text box, enter a profile name appropriate for the system.
6. Select the Enabled Digest Authentication check box.
7. Click the Save button.
In the status bar near the top of the page, “Update Successful” appears.
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Deployment Guide for the Polycom VVX 1500 C
Part II: Adding a Phone User
8. Select User Management > End User > +Add New.
The following screen appears.
2 - 4
9. In the User ID text box, enter a user ID according to system and account
policies.
If you cannot add a user here, your system may be LDAP integrated, in
which case you can use an existing user ID (essentially associating the
phone to an existing user) or have your LDAP administrator create a new
user ID for this phone.
10. In the Last Name text box, enter a last name.
Configuring Cisco Unified Communications Manager
11. In the Digest Credentials text box, enter the digital credentials for the
phone.
This is the same password that will be used in the phone’s configuration
file or to access the web interface. Refer to Deploying Phones From the
Provisioning Server on page 3-10 and Upgrading the Phone’s Software on
page 3-14.
12. In the Confirm Digest Credentials text box, enter the same value that
you entered in the previous step.
13. Click the Save button.
In the status bar near the top of the page, “Update Successful” appears.
Part III: Adding a Device Entry
14. Select Device > Phone > +Add New.
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Deployment Guide for the Polycom VVX 1500 C
15. Select Third-party SIP Device (Advanced), then click Next.
The following screen appears. Note that the data shown in this section is
only an example.
16. In the MAC Address text box, enter the MAC Address of the phone.
17. (Optional) In the Description text box, enter a description.
18. From the Device Pool list, select the device pool appropriate for your
Cisco Unified Communications Manager system phones.
19. From the Phone Button Template list, select Third-party SIP Device
(Advanced).
20. (Optional) From the Calling Search Space list, select an appropriate
calling search space for the phone.
21. From the Location list, select an appropriate location for the phone.
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