Polycom VVX 250, VVX 450, VVX 350 Quick Tips

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Polycom® VVX® 250, 350, and 450 Business IP Phones - Quick Tips

3725-48827-001A | UC Software 5.8.0

These Quick Tips apply to VVX 250, 350, and 450 business IP phones.

Main Menu Screen

Displays menu options for settings and device information.

Available anytime.

Calls Screen

Displays all Active and Held calls.

Available when you have an Active or Held calls in progress.

Lines Screen

Displays phone lines, favorites, and conditional soft keys.

Available anytime.

Switch Between Phone Screens

You can view any screen on your phone from other screens.

To switch between screens:

» Press to view the Main Menu, Lines, or Calls

screens.

Place Calls

You can only have one active call in progress on your phone.

To place a call:

» Do one of the following:

➢ Pick up the handset, press or , enter

the phone number, and press Send.

➢ Enter the phone number, press Dial, and

pick up the handset, or press or .

➢ Press a line key, enter the phone number,

and select Send.

➢ From the Main Menu screen, select New

Call, enter the phone number, and press Send.

Answer Calls

You can answer calls using the handset, speakerphone, or a headset.

To answer a call:

» Do one of the following:

➢ To answer with the speakerphone, press

, or press the Answer soft key.

➢ To answer with the handset, pick up the

handset.

➢ To answer with a headset, press .

End Calls

You can only end active calls. To end a held call, you must resume the call first.

To end an active call:

» Replace the handset in the cradle, press or

, or press the End Call soft key.

To end a held call:

1 Highlight the held call, and press Resume. 2 Press End Call.

Hold and Resume Calls

You can have multiple calls on hold, and resume a call at any time.

To hold a call:

» Highlight the call, and press the Hold soft key or

press .

To resume a call:

» Highlight the call and press the Resume soft key

or press .

Transfer Calls

You can transfer calls to any contact.

To transfer a call:

1 Press and hold the Transfer soft key, or press

2 Choose Blind or Consultative. By default,

Consultative is enabled.

3 Dial a number, or choose a contact.

If you chose Blind, the call is transferred immediately.

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4 If you chose Consultative, press the Transfer

soft key or press after speaking with your contact.

Forward Calls

You can forward an incoming call to a contact, or forward all incoming calls to a contact.

To forward an incoming call:

1 From the Incoming Call screen, select

Forward.

2 Enter your contact’s number, and select

Forward.

To forward all incoming calls:

1 From the Main Menu screen, select Forward. 2 If you have more than one line, select a line. 3 Choose either Always, No Answer, or Busy. 4 Enter a contact’s number, and select Enable.

If you chose No Answer, you can enter the number of rings before the call is forwarded.

To disable call forwarding:

1 From the Main Menu screen, select Forward. 2 If you have more than one line, select a line. 3 Choose your forwarding type, and select

Disable.

Initiate a Conference Call

You can initiate a three-way conference call with your contacts.

To initiate a conference call:

1 Call a contact. 2 Select Conference (Confrnc), and call your

next contact.

3 When your contact answers, select

Conference.

You can also join an active and held call into a conference call.

To join two calls into a conference call:

» From the Calls screen, select Join.

Manage Conference Calls

When you initiate a conference call, you can place the conference on hold.

To manage all conference participants:

» Select Hold to hold all participants.

View Recent Calls

You can view placed, received, and missed calls.

To view recent calls:

» From the Main Menu screen, select Directories

> Recent Calls.

View the Contact Directory

You can view and add contacts to the Contact Directory.

To view the Contact Directory:

» From the Main Menu screen, select Directories

> Contact Directory.

To add a contact to the Contact Directory:

1 From the Contact Directory, select Add. 2 Enter the contact’s information, and select

Save.

You can enter a number between 1 and 99 in the

Favorite Index field to make a contact a favorite.

Listen to Voicemail

When you have new voicemail messages, the messages icon displays on your line.

To listen to voicemail:

1 From the Main Menu screen, select Messages

or press .

2 Select Message Center > Connect. 3 Follow the prompts.

Enable Do Not Disturb

You can enable Do Not Disturb when you do not want to receive calls.

To enable or disable Do Not Disturb:

» From the Main Menu screen, select DND.

Set Ringtones

You can set ringtones for incoming calls from all contacts and from individual contacts.

To set a ringtone for incoming calls:

1. From the Main Menu screen, select Settings > Basic > Ring Type, and select a ringtone.

2. If there are multiple lines on your phone, select

a line.

3. Select Play to hear the ringtone.