Poly VVX 350 OBi Edition Administrator Guide

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Page 1

ADMINISTRATOR GUIDE

6.4.1 | December 2019 | 3725-85477-004A

Poly VVX Business IP Phones, OBi Edition

VVX 150, VVX 250, VVX 350, VVX 450

GETTING HELP

For more information about installing, configuring, and administering Poly products or services, go to Poly Support

Plantronics, Inc. (Poly – formerly Plantronics and Polycom)

345 Encinal Street

Santa Cruz, California

95060

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Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Audience, Purpose, and Required Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Related Poly and Partner Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Notational Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Canonical Fashion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Literal Fashion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Boolean Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Multiple Choice Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Parameter Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

XML Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Supported Phones and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Working with VVX Business IP Phones, OBi Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Input Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Phone Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Logging In to the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Phone Native Web Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Find the Phone IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Local Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Access the Device Management Web Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Navigating the Device Management Web Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

OBiTALK Portals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

User Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Device Management Platform Portal – for ITSPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Record Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Supported Network Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configuring the External Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configure the WAN Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configure the Wi-Fi Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

DHCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

DNS Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Lookup Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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Locally Configured DNS Lookup Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

NTP Servers and Local Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Manually Configuring Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Telephone-IVR-Based Local Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Additional Integrated Voice Response Operations Options . . . . . . . . . . . . . . . . . . . . . . . 26

Provisioning Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Remote Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

3CX Plug-and-Play Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Zero-Touch Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Configuring Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

802.1X Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

HTTPS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Minimum Password Length Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Phone Display and Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

LED Pattern Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

LED Settings Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Local Interface Menu Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Main Menu Item IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Net Services Menu Item IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Preferences Menu Item IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Settings Menu Item IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Product Info Menu Item IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Cache Control of Downloaded (Temporary) Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Phone Customization Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Background Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Use a USB Flash Drive to Add a Personal Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Fonts Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Language Customization with Dictionary Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Phone Book Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Phone Customization Data Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Uploading Customization Data Package to the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Internal Data Storage Paths for User Preferences Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

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Update Firmware Using IVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Update Firmware from the Local Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Update Firmware from the System Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Automated Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Background Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Customization Data Auto Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Auto Update Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Auto Update Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Hardware and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Powering VVX business IP phones, OBi Edition, with an Ethernet Switch Connection . . . . . 77

Available Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Poly VVX EM50 Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Set Up a VVX EM50 Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

VVX EM50 Expansion Module Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

VVX EM50 Expansion Module Background Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Audio Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Tone Profile Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Field–1 Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Field–2 Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Field–3 to Field–6 Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Tone Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Ring Tones and Ring Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Field-1 Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Field-2 to Field-5 Composition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

ITSP Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Service Provider Part . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Service Subscriber Part . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Audio Codec Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Specifying Target Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Overview of Common Trunk Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Trunk Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Service Enable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Service Account Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

SIP/SP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

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OBiTALK Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Directories and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

LDAP Service Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Client Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

LDAP Directory Search Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Invoke LDAP by Main Menu – Directories Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Invoke LDAP by Main Menu – Network Directory Option . . . . . . . . . . . . . . . . . . . . . . . . . 94

Invoke LDAP by Softkey – LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Search Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Result Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Sorting of Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Replace the Built-In Phone Book with LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Import/Export Phone Book Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Call Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Call States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Core Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Line Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Making Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Outbound Call Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Primary Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Dialing “Speed Dials 99” Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Handling Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Inbound Call Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Caller ID Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Transfer Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Limitations of Transfer by Internal Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Local Mixing/Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

External Conference Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

AA Callback Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Auto Answer and Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Auto-Answer Incoming Call Based on Inbound Call Routing Rules . . . . . . . . . . . . . . . . 106

Auto-Answer when Caller Requests to Barge-In (with OBiTALK Service) . . . . . . . . . . . 107

Barge-In as a Coach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Push To Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

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Speed Dial Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Block Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Block Anonymous Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Calling Line ID Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Call Forward Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Call Forward on No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Call Forward Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Limitations of Call Forward by Internal Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Do Not Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Message Waiting Indication – Visual and Tone Based . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Multicast Paging Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Music On Hold (MOH) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Premium Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Busy Lamp Field (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

BLF Operation: Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

BLF Operation: Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

BLF Operation: Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

BLF Operation: Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

BLF Operation: Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

BLF Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Floating BLF Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

SIP for BLF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

BLF With OBiTALK Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Call Park and Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Call Park Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Call Park Monitor and Call Pickup Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Call Park Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Call Hold Audio Notification Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Shared Line and Shared Call Appearances (SCA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Line Seize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Presence Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Call Recording Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Hold and Talk Event Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Advice of Charges (AOC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Emergency Call Web Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Page 7

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Call Diversion History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Digit Map Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Digit Map Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Digit Map Rule Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Matching Against Multiple Rules in a Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

User-Defined Digit Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Controlling Calls Using Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Star Code Script Variables (VAR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Star Code Script Actions (ACT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Star Code Script Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Star Code Script Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Customizing Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Built-In Phone Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

OBiPhoneXML Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Softkey Set Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Softkey Set Parameter Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Softkey Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Assignable Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Softkey Set Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Preassigned Feature Keys (PFKs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Feature Key Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Highlights of Feature Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Line Monitor Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Busy Lamp Field Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Call Park Monitor Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Presence Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Group Page Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Line Keys and Virtual Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Line Key Window Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Line Key Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Calls App Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

IP Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

DigitMap and OutboundCallRoute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Page 8

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Primary Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Network Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Buddy List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

User Preferences Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Page Groups 1 and 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

SIP Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Third-Party Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Registration Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

SIP Outbound Proxy Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

DNS Lookup of SIP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

NAT Traversal Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Keep Alive Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

SIP Proxy Server Redundancy and Dual REGISTRATION . . . . . . . . . . . . . . . . . . . . . . 187

DNS NAPTR Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

SIP Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

STUN and ICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

ITSP Driven Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

RTP Statistics – the X-RTP-Stat Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

RTCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Media Loopback Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

A SIP/SP Configuration Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Basic Incoming Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Inbound Call Route Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Basic Outgoing Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Outbound Call Route Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Voice Gateways and Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Voice Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Trunks, Endpoints, and Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Third-Party Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

BroadSoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Built-In BroadSoft Phone Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Net Services App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Page 9

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Net Dir App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Call Recording Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

BroadSoft Call Center Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Disposition Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Customer Originated Call Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Escalation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Call Center Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

BroadSoft Guest Login/Logout (Hoteling) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

BroadSoft AS-Feature-Event Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Call Forward All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Call Forward Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Call Forward No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

ACD Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Security Classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Executive Call Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Executive Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Call Recording Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

BroadSoft XSI Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Network Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

BroadSoft Hosted PBX Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Network Directory Softkey Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Other PBX Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Replace the Built-In Phone Book with a Network Directory . . . . . . . . . . . . . . . . . . . 211

Network Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

BroadWorks Anywhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Remote Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Simultaneous Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Call Forward Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Call Forward Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Call Forward No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Anonymous Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Real-Time Voice Transcription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Set Up Real-Time Voice Transcription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Enable Real-Time Voice Transcription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Device Web Page and Configuration Parameter Reference . . . . . . . . . . . . . . . 215

Status Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

System Status Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Page 10

Contents

Reboot Reason Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Call Status Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Call History Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

SP Services Stats Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

OBiWiFi Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

WiFi Settings Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

WiFi Access Points Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

System Management Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

WAN Settings Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Auto Provisioning Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

$MACRO Expansion Supported by the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Device Admin Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Device Update Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Backup AA User Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Screenshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Screenshot: Side Car . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

PCAP Capture Result . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Backup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Restore Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Reset Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Service Providers Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

ITSP Profile X (X = A, B, C, D, E, F) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

General Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

SIP Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

RTP Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

SPn Service Web Page (n = 1, 2, 3, 4, 5, 6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

OBiTALK Service Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Auto Attendant Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Gateways and Trunk Groups Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

IP Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Phone Settings Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Left Line Keys Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Right Line Keys Web Page (VVX 450 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Programmable Keys Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Side Car X Web Page (X = 1, 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

LED Settings Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Soft Keys Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

LDAP Search Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Page 11

Contents

Line Key Customization Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Screen Item Customization Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Codec Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Codec Profile X Web Page (X = A, B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Tone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Tone Profile X Web Page (X = A, B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Ring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Ring Profile X Web Page (X = A, B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Star Code Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Star Code Profile X Web Page (X = A, B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

User Preferences Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Speed Dials Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

User Defined Digit Maps Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Syslog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Factory Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Factory Reset Your Phone in the Local Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Factory Reset Your Phone in the System Web Interface . . . . . . . . . . . . . . . . . . . . . . . . 329

Capture Your Device’s Current Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Page 12

Before You Begin

This guide describes how to administer, configure, and provision Polycom VVX business IP phones with OBi Edition software.

Audience, Purpose, and Required Skills

This guide is for a technical audience. You must be familiar with the following concepts:

● Current telecommunications practices, protocols, and principles

● Telecommunication basics, video teleconferencing, and voice or data equipment

● OpenSIP networks and VoIP endpoint environments

Related Poly and Partner Resources

See the following sites for information related to this release.

● The Polycom Support Site information including Licensing & Product Registration, Self-Service, Account Management, Product-Related Legal Notices, and Documents & Software downloads.

● The Polycom Document Library HTML5 format, so that you can easily access and view installation, configuration, or administration content from any type of online device.

● The Polycom Community forums. Participate in discussion forums to share ideas and solve problems with your colleagues. When logged in, you can access Poly support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

● The Polycom Partner Network RealPresence Platform with its customers' current UC infrastructures making it easy for you to communicate face to face with the applications and devices you use every day.

● The Polycom Collaboration Services get the most out of your investment through the benefits of collaboration.

● You can find Request for Comments (RFC) documents by entering the RFC number at

http://www.ietf.org/rfc.html

● For information on IP PBX and softswitch vendors, see Polycom Desktop Phone Compatibility you’re using the Poly Trio solution, see Poly Trio and SoundStation IP Platform Compatibility

is the entry point to online product, service, and solution support

includes active product, service, and solution content in responsive

provides access to the latest developer and support information and

are industry leaders who natively integrate the Poly standards-based

help your business succeed and be more collaborative—and

. If

Page 13

Before You Begin

Notational Conventions

This guide provides device configuration parameters and their values in the following formats:

● Canonical fashion

● Literal fashion

Both notational conventions point to the same parameters, but their appearances are different.

The canonical fashion simplifies locating parameters on the phone’s system web interface or on

OBiTALK.com

You must use the literal fashion when provisioning or writing OBiPhoneXML apps.

Canonical Fashion

The following example shows the format of the canonical fashion.

● Parameter Group Name::ParameterName = Parameter Value

The Parameter Group Name is the heading of the parameter group on the left side panel of the device local interface or the OBiTALK configuration web page. This string may contain spaces. When a group heading has more than one level, separate each level with a –, such as:

● Services Providers – ITSP Profile A – SIP:

The ParameterName is the name of the parameter as shown on the web page and MUST NOT CONTAIN ANY SPACES. Separate the Parameter Group Name and ParameterName by two colons (::).

The Parameter Value is the literal value to assign to the named parameter and may contain spaces. You can omit Parameter Group Name or its top-level headings when the context is clear. For example:

● SP1 Service::AuthUserName = 4082224312

● ITSP Profile A - SIP::ProxyServer = sip.myserviceprovider.com

● ProxyServerPort = 5082

Literal Fashion

The following examples show the format of the literal fashion. Use the literal fashion when provisioning or writing OBIPhoneXML apps.

● ParameterGroupName.ParameterName.Parameter Value

● Parameter.Group.Name.ParameterGroupName.ParameterName.Parameter Value

The ParameterGroupName. is the name of the first parameter group in literal fashion. This string MUST NOT CONTAIN ANY SPACES, and always ends with a period. You can use more than one ParameterGroupName.. The ParameterGroupName. is case-sensitive.

The ParameterName. is the name of the parameter, and always ends with a period. This string MUST NOT CONTAIN ANY SPACES. The ParameterName. is case-sensitive.

The Parameter Value is the literal value assigned to the named parameter and may contain spaces. The Parameter Value isn’t case-sensitive, but it MUST EXACTLY MATCH the value when one or more choices are available.

Page 14

Before You Begin

When using the literal fashion in your XML, you must exactly match the text string for ParameterGroupName.ParameterName.Parameter Value. However, the system removes any text formatting (such as bold or italics) when it processes your script or app.

Boolean Values

Parameters that take a Boolean value have a check box next to the parameter name on the system web interface. Throughout the document, we refer to a Boolean value as enable or disable or yes or no, but you must use true/false or True/False (case-sensitive) values for Boolean parameters in a phone configuration file. This is equivalent to selecting or clearing the check box in the system web interface.

Multiple Choice Values

If your device uses parameter values contained in a drop-down menu, you must provision those parameters with string values that match exactly one of those choices. Otherwise, the device uses the default choice.

Matching the provisioned value against valid strings is case-sensitive and doesn’t allow extra spaces.

Parameter Values

When entering a parameter value from the system web interface or via provisioning, avoid adding extra white spaces before or after the parameter value. If the value is a comma-separated list of strings or contains attributes after a comma or semicolon, avoid adding extra white spaces before and after the delimiter.

For example: CertainParameter = 1,2,3,4;a;b;c

If a parameter value can include white spaces, such as X_DisplayLabel, use just a single space and no extra space before and after the value.

For example: X_DisplayLabel = My New Service

XML Usage

When you write or edit XML for ypur VVX business IP phone, use an XML editor that automatically checks your syntax.

Page 15

Getting Started

The VVX business IP phones, OBi Edition, support Polycom HD Voice technology. You can manage the phone's local interface and the network interaction on VVX business IP phones, OBi Edition, directly from your phone or through the system web interface.

Product Overview

VVX business IP phones, OBi Edition, implement the following features and functionalities:

● Six SIP accounts with universal inter- and intra-service two-way call bridging among the six accounts and the OBiTALK service.

● High-quality voice encoding using G.711, G.729, G.722, iLBC, and Opus algorithms.

● Recursive digit maps and associated call routing (outbound and inbound).

● Fully programmable line keys and softkeys.

● Programmable feature keys with preassigned functions and labels.

● Support for all standard SIP-based IP PBX and ITSPs/VSPs.

● Support for 3CX PBX and uaCSTA interoperability.

● Suited for all service provider and enterprise deployment environments, regardless of size.

● Ideal for self-service installations—home users, small business owners, or corporate IT departments

● Integration with softswitch architectures.

● Cloud management enabled via

an optional REST API.

OBiTALK.com

with both a user portal and an ITSP partner portal with

Supported Phones and Accessories

The following table lists the product names and features for VVX business IP phones, OBi Edition.

VVX OBi Edition Products and Accessories

Product Name Features

VVX 150 business IP phone Compact monochrome display

VVX 250 business IP phone VVX 350 business IP phone VVX 450 business IP phone

5 VDC power adapter Powers your phone when Power over Ethernet (PoE) isn’t available

High-resolution color active-matrix TFT LCD display with a customizable UI

Page 16

Getting Started

VVX OBi Edition Products and Accessories (continued)

Product Name Features

Polycom® WiFi wireless network adapter

USB headset (VVX 250, VVX 350, and VVX 450 only)

Polycom VVX EM50 Expansion Module

Connects your phone to a Wi-Fi network (VVX 250, VVX 350, and VVX 450 only)

(VVX 450 only)

Working with VVX Business IP Phones, OBi Edition

There are several ways to configure and manage VVX business IP phones, OBi Edition. Use the methods that best suit your deployment scenario.

Input Methods

You can input information directly into your phone using different options in your phone’s keypad.

Phone Keypad

You can input digits or text directly from your phone’s keypad. There are three input modes:

● Numeric (123): Each key press inputs the corresponding digit 0 to 9, *, and #.

● Alphanumeric (abc): Each key press provides a set of ASCII characters to input.

● Capitalized Alphanumeric (Abc): Same as alphanumeric mode, except the ASCII character options

defaults to a capital letter.

● IPv4 Address (IPv4): Same as numeric, but * maps to a dot (.) and # maps to a colon (:) (to enter an IPv4 address).

You can change between input modes by pressing the Mode softkey (by default, the label is Switch Mode).

Logging In to the Phone

You can access the OBi Edition VVX business IP phones and web portals using default account credentials:

● For user access, the default user name and password are

● For administrator access, the default user name and password are

If you don’t have access to the phone or web portals using the default credentials, contact your service provider for the user name and password. Make sure that you have access to the correct administrator or user password before you attempt to log in to the OBi Device Management web page.

Use the same administrator password you use for the system web interface to access the Voice Services and Device Administration options in the phone’s local interface.

user

and

user.

admin

and

admin.

Page 17

Getting Started

Phone Native Web Portal

Each phone has its own built-in portal site at of the phone. The native web portal offers configurable options and status information organized into a number of web pages. The default page is the System Status page.

Default user name and passwords are user and user for the user level, and admin and admin for the administrator level.

Administrator level has full access to all configuration parameters. The administrator can decide which parameters are hidden, read-only, or read-writable at the user level.

http://{ip-address}

where

{ip-address}

is the IP address

Find the Phone IP Address

Each phone must have a valid IPv4 address to connect to the network and communicate with other devices or cloud-based services. A valid IP address is a value other than

To find your phone’s IP address:

» Do one of the following:

 Launch the Product Info App from the Main menu.

 Go to Settings > Network.

 Dial

***

and then select option 1 to enter the Voice Adm in menu.

0.0.0.0

Local Device Configuration

OBi Edition VVX business IP phones have an integrated device management web portal that you can access from any standard web browser. The device management web page is organized into sections to allow for a manageable and compartmentalized approach to configuring parameters available on your phone.

Access the Device Management Web Portal

You can access and sign into the device management web page as a user or administrator.

To access the Device Management web page:

1 Connect your phone to the LAN.

2 From the phone Main menu, select Settings.

3 Under Settings, the first item, Network, shows the IP address of the phone.

4 Enter the phone IP Address as the URL of the web site you want to visit in your web browser.

5 When prompted, enter your user name and password.

Navigating the Device Management Web Portal

There are many configurable parameters available on the phone, organized into a number of device configuration web pages. By browsing through the web pages, you can view all the parameters that you can configure and read or set their values.

Page 18

Getting Started

Each web page is divided into three frames:

● A customizable top frame

● A left frame that lists the links to available pages

● A main frame that shows the parameters of the currently selected page

Use the expandable or collapsible menu tree on the left side of the page to navigate the various configuration parameter sections of your phone.

You must submit changes made on each configuration page before moving to another page. Otherwise, you lose any changes you made when you navigate to another page.

Most changes require a restart of the phone to take effect. However, you can restart the phone just once after you have made and submitted all the necessary changes on all the pages.

The following table lists the available device configuration web pages:

Device Configuration Web Pages

Configuration Page Available Settings

Status System Status

Call Status Call History SP Services Stats

OBiWiFi Configuration Wi-Fi Settings

Wi-Fi Access Points

System Management WAN Settings

Auto Provisioning Device Admin Device Update

Service Providers ITSP Profile A (repeated for ITSP Profile B, C, D, E, and F)

• General

• SIP

• RTP

Voice Services SP1 Service

SP2 Service SP3 Service SP4 Service SP5 Service SP6 Service OBiTALK Service Auto Attendant Gateways and Trunk Groups

Page 19

Getting Started

Device Configuration Web Pages (continued)

Configuration Page Available Settings

IP Phone Phone Settings

Left Line Keys Right Line Keys — on right side of phone screen (available only on VVX 450, OBi

Edition) Programmable Keys Side Car 1 Side Car 2 LED Settings Soft Keys LDAP Line Key Customization Screen Item Customization

Codec Profiles Codec Profile A

Codec Profile B

Tone Settings Tone Profile A

Tone Profile B

Ring Settings Ring Profile A

Ring Profile B

Star Codes Star Code Profile A

Star Code Profile B

User Settings User Preferences

Speed Dials User Defined Digit Maps

OBiTALK Portals

OBiTALK.com is a device management portal website that serves Polycom customers and service providers deploying OBi Edition devices. OBiTALK.com uses remote provisioning to manage OBi Edition devices. It stores or dynamically generates on demand a configuration file for each managed device and periodically checks in with the OBiTALK server for configuration updates.

There are two levels of management portals at OBiTALK.com: User and ITSP.

User Portal

Users can add and manage one or more OBi Edition devices from an OBiTALK account. The portal has setup wizards that help users configure voice services on any of their devices. Users can also see the detailed status and current parameter values of their devices and change settings on multiple devices from within the portal. The user portal has an upper limit of 20 devices per portal instance.

The user portal also enables members to add people and associated VVX business IP phones, OBi Edition, to circles of trust. These circles of trust enable authorized users to share additional functionality.

Page 20

Getting Started

Device Management Platform Portal – for ITSPs

Service providers, system integrators, and value-added resellers deploying OBi Universal Adapters and IP Phones can use the Device Management Platform portal to manage all their OBi endpoints remotely, enabling fast and easy device deployment and maintenance.

Service providers and system integrators can add OBi Edition devices to the OBiTALK portal for secure and remote provisioning, real-time call status reporting and troubleshooting, device UI management, and more.

Record Version Information

Contact partner@obihai.com to learn more about the OBiTALK DMP and how to sign up to receive access.

In case you need to contact Polycom technical support, record the following information for future reference:

● Phone models

● Software version

● Partner Platform

Page 21

Supported Network Configurations

VVX business IP phones, OBi Edition offer two interfaces for networking: Ethernet (indicated as WAN in the local and system web interfaces) and Wi-Fi. You can use both network options at the same time, but Ethernet takes precedence over Wi-Fi.

Configuring the External Ethernet Ports

You can configure the two external Ethernet ports from the system web interface.

To configure the external Ethernet ports:

1 Access the system web interface and log in with admin credentials.

2 Go to System Management > WAN Settings.

3 Configure the following parameters:

External Ethernet Port Configuration

Parameter Values

WAN Settings – Switch Port::Speed WAN Settings – PC Port::Speed

• Auto

• 100 Full

• 100 Half

• 10 Full

• 10 Half

• 1000 Full

• Disabled

Poly recommends using only the Auto or Disabled settings.

Configure the WAN Interface

The WAN interface on the phone refers to the internal Ethernet switch port connected directly to the phone processor. You can configure the following setting groups on the phone.

Page 22

Supported Network Configurations

WAN Interface Setting Groups

Setting Group Description

VLAN The phones support VLAN tagging in compliance with 802.1p/q. If you enable WAN

Settings – Internet Settings::VLANEnable, the phone tags outbound traffic

according to the VLANID and VLANPriority parameters. The phones ignore inbound traffic that doesn’t belong to the same VLAN.

LLDP The phones support LLDP-MED to automatically discover Network Policy (VLAN

and DSCP) settings and perform other related handshake functions. Enable this feature using the WAN Settings – Internet Settings::LLDP-MED parameter.

IP Address Assignment The phones support different methods of acquiring an IP address assigned to its

WAN interface. Configure the method using the WAN Settings – Internet Settings::AddressingType parameter, which can have one of the following values:

•

DHCP

: Request address assignment from a DHCP server.

•

Static

: Use the statically assigned IP address, subnet mask, and default gateway from the WAN Settings – Internet Settings::IPAddress, SubnetMask and DefaultGateway parameters, respectively.

DNS Servers You can specify as many as two DNS servers to use with the WAN interface using

WAN Settings – Internet Settings::DNSServer1 and DNSServer2. Note that if the DHCP offer includes DNS Servers, the phone takes as many as 16 servers from the list and uses them together with the explicitly configured servers.

Cisco Discovery Protocol (CDP)

The phones support CDP for automated network setting discovery. Common values included in CDP broadcast messages are: Device Type and Model, Duplex/Speed Setting, VLAN Setting, and PoE Class (Power Draw).

Configure the Wi-Fi Interface

The VVX 250, VVX 350, and VVX 450 business IP phones support Wi-Fi via the Polycom Wi-Fi wireless network adapter. Connect the adapter to one of the USB ports on the phone.

VLAN and LLDP features aren’t available on Wi-Fi.

Page 23

Supported Network Configurations

Wi-Fi Interface Setting Groups

Setting Group Description

IP Address Assignment The phones support different methods of acquiring an IP address assigned to its

Wi-Fi interface. Configure the method using the WiFi Settings – Basic Settings::AddressingType parameter, which can have one of the following values:

DHCP

•

DNS Servers You can specify up to two DNS servers to use with the Wi-Fi interface using WiFi

Settings – Internet Settings::DNSServer1 and DNSServer2. Note that if the

DHCP offer includes DNS Servers, the phone takes as many as 16 servers from the list and uses them together with the explicitly configured servers.

: Request address assignment from a DHCP server.

Static

: Use the statically assigned IP address, subnet mask, and default gateway from the WAN Settings – Internet Settings::IPAddress, SubnetMask and DefaultGateway parameters, respectively.

DHCP Options

The phones support the following DHCP network options for both networking interfaces:

● 42

● 66

● 150

● 159

● 160

● 161

The options that the phone tries to extract from the DHCP offer is a comma-separated list of option numbers specified in the WAN Settings – DHCP Client Settings::ExtraOptions parameter. The phone doesn’t recognize any other option numbers.

You can use the following macros to refer to the values of these options in any of the configuration parameters:

● $DHCPOPT66

● $DHCPOPT150

● $DHCPOPT159

● $DHCPOPT160

● $DHCPOPT161

For example, the default value of Auto Provisioning – ITSP Provisioning::ConfigURL is tftp://$DHCPOPT66/$DM.xml

DNS Lookup

The following DNS behavior applies to both the WAN and Wi-Fi network interfaces.

Page 24

Supported Network Configurations

Lookup Order

When there are multiple DNS servers available, the phone queries as many DNS servers as necessary to resolve a domain name. Use the WAN Settings – DNS Control::DNSQueryDelay parameter to insert a short delay between each query to stop once the phone receives a positive response. If you set the delay to 0, the phone queries all the DNS servers at the same time.

When there are DNS servers obtained from both DHCP and statically configured values, the phone queries all the servers of one type before moving to the other type. Use the WAN Settings – DNS

Control::DNSQueryOrder parameter to control the order the phone queries the server types.

Locally Configured DNS Lookup Table

You can define as many as 30 local DNS records in the phone configuration. Once you define the DNS records, you can enable the phone to search through these records before hitting the external DNS services when attempting to resolve a domain name. These records can be A or SRV records.

This feature is particularly useful when you want to enable proxy redundancy without using any DNS servers. Note that the only way to provide a list of redundant servers to the phone is through the use DNS A or DNS SRV records.

NTP Servers and Local Time

The phone keeps track of current time by querying NTP servers (using SNTP). You can configure as many as two NTP servers using the NTPServer1 and NTPServer2 parameters.

By default, the phone discovers the SNTP server using DHCP option 42, and discovered servers take precedence. To disable SNTP discovery in DHCP and use the configured SNTP servers, remove 42 from the DHCP extra option list.

The phone determines the local time iby the local time zone set in the LocalTimeZone parameter. The phone queries the NTP servers once per hour to update the current time, and the phone uses its own local clock in between NTP refreshes.

You can enable Daylight Saving Time (DST) by enabling the DaylightSavingTimeEnable parameter. The phone automatically adjusts DST based on the start and end rules specified in DaylightSavingTimeStart and DaylightSavingTimeEnd parameters. You can configure the amount of time to adjust when daylight saving time is in effect using the DaylightSavingTimeDiff parameter.

You can also enable the phone to use SIP Signaling to tell time. When the phone renews registration with a SIP proxy server, the server may include a Date header in the response to the phone that indicates the current GMT time. The phone processes this time value the same way it does with the result from the NTP servers, if you enable ITSP Profile X – SIP::X_ProcessDateHeader.

Page 25

Manually Configuring Phones

There are several ways to configure and manage your phone. Use the methods that best suit your deployment scenario.

Telephone-IVR-Based Local Configuration

VVX business IP phones, OBi Edition, have a built-in interactive voice response (IVR) for checking and setting a small but essential subset of configuration parameters. Configuration via the IVR is a legacy configuration method inherited from older OBi products that don’t have a display.

The IVR is an instance of an automated attendant (AA). VVX business IP phones, OBi Edition, offer two instances of AA, referred to as AA1 and AA2. The IVR for configuration purposes is AA2, which we’ll just refer to as the IVR to avoid confusion with AA1, which is the AA used to handle phone calls.

To invoke the IVR, pick up the phone, dial * * *, and follow the announced instructions. In order for the * * * number to work, make sure the digit map pattern *** is included in the Phone Settings::DigitMap parameter, and the rule, The standard (non-customized) default values of these parameters are, respectively:

([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|***|**0|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|* *9(Mpp)|(Mpli)) and {([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1}, {(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4}, {(<**9:>(Mpp)):pp},{(Mpli):pli}

{***:aa2}

is included in the Phone Settings::OutboundCallRoute parameter.

For the meaning of these values, see User-Defined Digit Maps and Call Routing.

Some parameter changes require a reboot to take effect. Changes made from the OBiTALK Configuration web page trigger the phone to reboot automatically (after any current calls end).

Key Ahead: By pressing the appropriate button sequence on the telephone, you can barge into the next menu of the IVR or invoke a command without waiting for the previous announcement to end.

Main Menu

The Main menu after starting the IVR is a list of operations that users can select by entering the corresponding 1-digit option number (as listed below):

Page 26

Manually Configuring Phones

Integrated Voice Response Operations

Selection Announcement What Can You Do?

1 Basic Network Status

Reads the IP address and DHCP status.

2 Advanced Network Status

Reads the primary and back-up DNS server, primary and back-up NTP server.

3 DHCP Current Value

Reads the current value and you have the option to change the value.

4 IP Address Current Value

Reads the current value and you have the option to change the value. If you elect to enter a new value (static IP address), DHCP is disabled.

5 Password Current Value

Reads the current IVR password value and you have the option to change the value.

6 Please Wait (while OBi is checking for software

update)… One of the following messages plays:

• Software Update Available. Press 1 to update software

• Software Update Not Available.

Press 0 to repeat the information.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information.

If an update is available, press 1 to proceed with the update. The software update process starts as soon as you hang up the phone.

Warning: Once the software upgrade process starts, the device’s power LED blinks rapidly. Please make sure the power and network cable stay connected to the unit until the process is complete.

8 Restore Factory Default Press 1 to confirm device restore to factory

default settings. Press # to return to device configuration menu. Press # # to exit IVR.

9 Reboot OBi Device Press 1 to confirm device reboot.

Press # to return to device configuration menu. Press # # or hang up to exit IVR.

0 Additional Options

Access other configuration options of your phone.

Enter option followed by the # key.

Page 27

Manually Configuring Phones

Additional Integrated Voice Response Operations Options

There are many additional options beyond the top-level Integrated Voice Response Operations options 1 –

9. Unlike the top-level options, however, the list of available additional options in Menu 0 isn’t announced.

To access the additional IVR options, do the following:

1 Enter * * * 0 #

2 Enter your desired option number, followed by #

3 Follow any additional prompts, as desired.

You must enter the corresponding option number (followed by a # key) to select the particular option. The following tables list the available additional options (grouped by function):

Syslog Operation Options

Selection (Always Press “#” After Entering Selection)

Announcement What Can You Do?

1 Firmware Version

Reads the current value of the firmware version.

2 IVR Password

Reads the current value of the IVR password.

3 Debug Level

Reads the current value of the debug level.

4 Syslog Server IP Address

Reads the current IP address of the syslog server.

5 Syslog Server Port

Reads the current value of the syslog server port.

Press 0 to repeat the information. Press # to enter another configuration selection.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 1 to enter a new value. Press 2 to set the default value of 514. Press 0 to repeat the information. Press # to enter another configuration selection.

Page 28

Manually Configuring Phones

WAN Settings Options

Selection (Always Press “#” After Entering Selection)

Announcement What Can You Do?

20 DHCP Configuration

Reads the current value of the DHCP configuration.

21 IP Address

Reads the current value of the IP address.

22 Default Gateway

Reads the current value of the default Internet gateway.

23 Subnet Mask

Reads the current value of the subnet mask.

24 DNS Server (Primary)

Reads the current value of the primary DNS server.

26 NTP Server (Primary)

Reads the current value of the primary NTP server.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Page 29

Manually Configuring Phones

SP1 Options

Selection (Always Press “#” After Entering Selection)

Announcement What Can You Do?

100 Enable Service Provider One (SP1)

Reads the current value.

101 Registration State of SP1

Reads the current value.

102 SP1 User ID

Reads the current value.

167 SP1 Block Caller ID Enable Press 1 to enter a new value.

168 SP1 Block Anonymous Call Enable Press 1 to enter a new value.

172 SP1 Call Forward ALL – Enable / Disable Press 1 to enter a new value.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 0 to repeat the information. Press # to enter another configuration selection.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

173 SP1 Call Forward ALL Number Press 1 to enter a new value.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

174 SP1 Call Forward on Busy – Enable / Disable Press 1 to enter a new value.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

175 SP1 Call Forward on Busy Number Press 1 to enter a new value.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Page 30

Manually Configuring Phones

SP1 Options (continued)

Selection (Always Press “#” After Entering Selection)

Announcement What Can You Do?

176 SP1 Call Forward on No Answer – Enable /

Disable

177 SP1 Call Forward on No Answer Number Press 1 to enter a new value.

SP2 Options

Selection (Always Press “#” After Entering Selection)

200 Enable Service Provider Two (SP2)

201 Registration State of SP2

Announcement What Can You Do?

Reads the current value.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 0 to repeat the information. Press # to enter another configuration selection.

202 SP2 User ID

Reads the current value.

267 SP2 Block Caller ID Enable Press 1 to enter a new value.

268 SP2 Block Anonymous Call Enable Press 1 to enter a new value.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Page 31

Manually Configuring Phones

SP2 Options (continued)

Selection (Always Press “#” After Entering Selection)

272 SP2 Call Forward ALL – Enable / Disable Press 1 to enter a new value.

273 SP2 Call Forward ALL Number Press 1 to enter a new value.

274 SP2 Call Forward on Busy – Enable / Disable Press 1 to enter a new value.

Announcement What Can You Do?

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

275 SP2 Call Forward on Busy Number Press 1 to enter a new value.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

276 SP2 Call Forward on No Answer – Enable /

Disable

277 SP2 Call Forward on No Answer Number Press 1 to enter a new value.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Page 32

Manually Configuring Phones

OBiTALK Service Options

Selection (Always Press “#” After Entering Selection)

Announcement What Can You Do?

900 Enable OBiTALK Service

Reads the current value.

901 Registration State of OBiTALK

Reads the current value.

967 OBiTALK Block Caller ID Enable Press 1 to enter a new value.

968 OBiTALK Block Anonymous Call Enable Press 1 to enter a new value.

972 OBiTALK Call Forward ALL – Enable / Disable Press 1 to enter a new value.

973 OBiTALK Call Forward ALL Number Press 1 to enter a new value.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 0 to repeat the information. Press # to enter another configuration selection.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

974 OBiTALK Call Forward on Busy – Enable /

Disable

975 OBiTALK Call Forward on Busy Number Press 1 to enter a new value.

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Page 33

Manually Configuring Phones

OBiTALK Service Options (continued)

Selection (Always Press “#” After Entering Selection)

Announcement What Can You Do?

976 OBiTALK Call Forward on No Answer – Enable

/ Disable

977 OBiTALK Call Forward on No Answer Number Press 1 to enter a new value.

Auto Attendant Options

Selection (Always Press “#” After Entering Selection)

80 Enable / Disable Auto Attendant. Press 1 to enter a new value.

Announcement What Can You Do?

Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

Page 34

Provisioning Phones

The OBiTALK Device Management Platform portal provides access to the configurations of the multiple endpoints in batch mode by defining XML base profiles that are applied to multiple units. When a base profile changes, all units using this base profile are updated automatically with the changes.

Remote Provisioning

The phone can download a configuration file from a server located in the cloud or in the same enterprise. The configuration file may contain all the necessary parameter values for the phone to function normally. The file may also tell the device to download an additional configuration file from a different URL or to download a different firmware to replace the current one. The configuration file format and parameter naming conventions are proprietary to Poly but are common across all OBi Edition products.

There are currently two configuration file formats supported: full XML format and short XML format with the XML tags substituted with single-letter abbreviations. The XML structure and parameter naming convention closely follows TR-104. For a full description of the configuration file and parameter names, refer to the

Polycom VVX Business IP Phones, OBi Edition Deployment Guide.

Similar to parameter groupings in device configuration web portal, parameters in the configuration file are grouped into a number of configuration objects for remote provisioning. In fact, you’ll find a near one-to-one correspondence between these objects and their location within the configuration web pages.

To illustrate this, consider the web page SP1 Service, the SIP Credentials section:

SIP credentials

Page 35

Provisioning Phones

The corresponding configuration object in a phone configuration XML file is VoiceService.1.VoiceProfile.1.Line.1.SIP. as shown below:

<Object> <Name>VoiceService.1.VoiceProfile.1.Line.1.SIP.</Name> <ParameterValueStruct> <Name>AuthUserName</Name> <Value>john.j.smith@gmail.com</Value> </ParameterValueStruct> <ParameterValueStruct> <Name>AuthPassword</Name> <Value>zYz123#$12</Value> </ParameterValueStruct> <ParameterValueStruct> <Name>URI</Name> <Value X_UseDefault="Yes"/> </ParameterValueStruct> <ParameterValueStruct> <Name>X_MyExtension</Name> <Value>16188</Value> </ParameterValueStruct> <ParameterValueStruct> <Name>X_XsiUserName</Name> <Value X_UseDefault="Yes"/> </ParameterValueStruct> <ParameterValueStruct> <Name>X_XsiPassword</Name> <Value X_UseDefault="Yes"/> </ParameterValueStruct> <ParameterValueStruct> <Name>X_XmppDomain</Name> <Value X_UseDefault="Yes"/> </ParameterValueStruct> <ParameterValueStruct> <Name>X_XmppUserName</Name> <Value X_UseDefault="Yes"/> </ParameterValueStruct> <ParameterValueStruct> <Name>X_ContactUserID</Name> <Value X_UseDefault="Yes"/> </ParameterValueStruct> <ParameterValueStruct> <Name>X_EnforceRequestUserID</Name> <Value X_UseDefault="Yes"/> </ParameterValueStruct> </Object>

Note that the dot (.) at the end of the object name is part of the name that cannot be omitted in the XML file. You must use the correct object name to create a valid configuration file for the phone.

Page 36

Provisioning Phones

3CX Plug-and-Play Provisioning

3CX plug-and-play provisioning lets the phone broadcast a SIP Subscribe to the Event: ua-profile on each reboot. With 3CX enabled, the phone also listens to SIP Notify of the same Event to extract from it the provisioning URL to request configuration, but only if the current System Management – Auto Provisioning – ITSP Provisioning::ConfigURL parameter is still set to the default value. To enable 3CX plug-and-play provisioning, change the System Management – Auto Provisioning – System

Info::X_Enable3CXPNP parameter to true on the device web page.

Zero-Touch Provisioning

Zero-Touch or ZT provisioning is a system level approach to deploying and maintaining thousands or millions of devices with high security and control at the device level down to the individual parameter provisioned on each device.

To enable ZT provisioning, enable the System Management – Auto Provisioning – OBiTalk

Provisioning::ZeroTouch parameter. Then customize the System Management – Auto Provisioning – OBiTalk Provisioning::ConfigURL parameter, which tells the phone where to download a configuration

file. With these parameters configured, the first time a new phone is powered on and connected to the network, it can automatically contact the designated URL to get the initial configuration file.

For more information on using ZT provisioning, contact your Poly sales representative.

Zero-Touch devices must contact OBiTALK.com one time to get the customized values before they can start normal operation. Make sure that the device can access the internet before first use.

Page 37

Configuring Security Options

You can download and add custom certificates to VVX business IP phones, OBi Edition.

All certificates must be in DER or PEM format. When using (EAP) TLS, the client certificate file must also include the private key (PEM) file appended to the client certificate. For more information on supported certificates, see the Polycom Certificate Updates for OBi Edition at Polycom Support.

802.1X Authentication

VVX business IP phones, OBi Edition, support the following 802.1X authentication modes:

● Disable

● MD5

● TLS

● TTLS/MSCHAPv2

● PEAP-MSCHAPv2 (optional for all parameters)

You can set the authentication mode using the WAN Settings – Internet Settings::802_1XMode parameter. Depending on the selected mode, you have to configure the additional authentication parameters listed in the following table.

802.1X Authentication

Parameter Description (EAP) MD5

802_1XIdentity A user name. If the value isn’t

needed, set the value as an empty string.

802_1XPassword A password or passphrase. If a

password or passphrase isn’t needed, set the value as an empty string.

802_1XAnonymousID When empty, anonymous identity

isn’t used in authentication.

802_1XTLSSecurityProfile Security profile for the 802.1X

authentication.

Required Required Required

(EAP) TLS (1.0)

Required Required

Required

TTLS/ MSCHAPv2

Page 38

Configuring Security Options

HTTPS Support

VVX OBi Edition software 6.4.0 and later supports https in a web browser. Under System Management > WAN Settings >Web Server, set the value for Port to 443.

Minimum Password Length Support

The service provider can now specify the minimum length of the password. You can mention the number and select the check box under System Management > WAN Settings >Web Server.

If you use the default password, a warning message Default password is used appears at the top right corner of the page. Change this password and record it in a safe place. If you lose this password, you may need to return your phone for service.

Page 39

Phone Display and Appearances

The phone has built-in skins that dictate the look and feel of the local interface. You can download a custom skin onto the target phone. You can request an additional document with local interface customization details from Poly.

LED Pattern Customization

Feature Key LED patterns for each well-defined state can be customized using the LED Settings in the configuration. Each customizable pattern is configured in its own parameter as a comma-separated list of

{Color}[{Duration}] {Duration}

LED stays at the given color indefinitely. The entire pattern is played repeatedly from left to right indefinitely until the state changes. Here are some examples:

– Steady off

– Steady red

R500,X500 G50,X50,G50,X1000

part is the number of milliseconds to show the given color. If

– 500 ms red followed by 500 ms off

pairs, where

– 50 ms green, 50 ms off, 50 ms green, 1s off

{Color}

= R (for red), G (for green), or X (for off). The optional

{Duration}

is not specified, the

LED Settings Parameters

VVX business IP phones, OBi Edition, provide these LED setting parameters.

LED Settings Parameters

Parameter Group Parameter Description

Call State

For a bound or unbound call key, the LED pattern reflects the local call state.

IP Phone – LED Settings – Call State

Idle No call is active on the phone.

Dialing The phone is dialing a number.

Trying The phone is trying an outgoing call

before the called party rings.

PeerRinging The called party is ringing.

Page 40

Phone Display and Appearances

LED Settings Parameters (continued)

Parameter Group Parameter Description

IP Phone – LED Settings – Call State

SCA State

For a call key that is bound to a shared line, the LED pattern reflects the Shared Call Appearance (SCA) state when the user of the SCA is on another phone.

IP Phone – LED Settings – SCA State

Connected The called party is connected.

Ringing An incoming call is ringing.

Holding The phone is holding the call.

Error The call failed.

CallParked A call is parked on the bounded

extension.

ServiceDown The service is down.

Idle SCA is not used by anyone.

Seized SCA has been seized by another user.

IP Phone – LED Settings – SCA State

BLF State For a feature key that is assigned the Busy Lamp Field function, the LED reflects the state of the monitored entity.

IP Phone – LED Settings – BLF State

Trying Another user is trying an outgoing call

on the SCA.

PeerRinging The call peer is ringing.

Connected The call is connected.

Held The call is on hold.

PrivateHeld Another user is holding the call as

private.

ServiceDown The SCA service is down.

Idle The monitored extension is idle.

Page 41

Phone Display and Appearances

LED Settings Parameters (continued)

Parameter Group Parameter Description

IP Phone – LED Settings – BLF State

Service State

For a feature key that is assigned the Line Monitor function, the LED pattern reflects the state of the bounding voice service.

IP Phone – LED Settings – Service State

CallParked A call is parked against the monitored

extension.

Ringing The monitored extension is ringing.

Busy The monitored extension is on a call.

Holding The monitored extension is holding a

call.

ServiceDown BLF service is down.

Idle No calls.

InUse One or more calls is connected or

trying.

Ringing One or more incoming calls is ringing.

IP Phone – LED Settings – Service State

ACD Agent State For a feature key that is assigned the ACD Sign On or Off function, the LED reflects the current ACD Agent state.

IP Phone – LED Settings – ACD Agent State

Holding The monitored extension is holding a

call.

ServiceDown The service is down.

LoggedOff The agent has logged off.

Available The agent is logged on and available.

Unavailable The agent is logged on but not

available.

WrappingUp The agent is logged on but is wrapping

up the last call.

ServiceDown The service is down.

Page 42

Phone Display and Appearances

LED Settings Parameters (continued)

Parameter Group Parameter Description

IP Phone – LED Settings – ACD Agent State

Presence State

For a feature key that is assigned the Presence Monitor function, the LED reflects the presence of the monitored entity.

IP Phone – LED Settings – Presence State

IP Phone – LED Settings – ACD Agent State

Feature Key State

Miscellaneous feature key functions not covered in the previous fields.

LoggedOn The agent just logged on.

Offline Invisible.

Online Online or available.

Busy Do Not Disturb (DND).

Away Away.

ExtendedAway Extended Away (XA).

ServiceDown The service is down.

IP Phone – LED Settings – Feature Key State

AnonymousCallEnabled For a feature key assigned to the Block

Caller ID function, this LED pattern is

displayed when the feature is enabled.

AnonymousCallDisabled For a feature key assigned to the Block

Caller ID function, this LED pattern is

displayed when the feature is disabled.

AnonymousCallServiceDown For a feature key assigned to the Block

Caller ID function, this LED pattern is

displayed when the service that provides the feature is down, if the feature is provided by the ITSP.

AnonymousCallBlockEnabled For a feature key assigned to the Block

Anonymous Call function, this LED

pattern is displayed when the feature is enabled.

AnonymousCallBlockDisabled For a feature key assigned to the Block

Anonymous Call function, this LED

pattern is displayed when the feature is disabled.

Page 43

Phone Display and Appearances

LED Settings Parameters (continued)

Parameter Group Parameter Description

IP Phone – LED Settings – Feature Key State

AutoAnswerIntercomEnabled For a feature key assigned to the Auto

Answer Intercom function, this LED

pattern is displayed when the feature is disabled.

AutoAnswerIntercomDisabled For a feature key assigned to the Auto

Answer Intercom function, this LED

pattern is displayed when the feature is disabled.

CallForwardEnabled For a feature key assigned to the Call

Forward function, this LED pattern is

displayed when the feature is enabled.

CallForwardDisabled For a feature key assigned to the Call

Forward function, this LED pattern is

displayed when the feature is disabled.

CallForwardServiceDown For a feature key assigned to the Call

Forward function, this LED pattern is

displayed when the service providing this feature is down.

CallParkYes For a feature key assigned to the Call

Park Monitor function, this LED pattern

is displayed when there is a call parked on that park orbit.

IP Phone – LED Settings – Feature Key State

CallParkNo For a feature key assigned to the Call

Park Monitor function, this LED pattern

is displayed when there is no call parked on that park orbit.

CallParkMonitorServiceDown For a feature key assigned to the Call

Park Monitor function, this LED pattern

is displayed when the underlying call park monitoring service is down

CallWaitingEnabled For a feature key assigned to the Call

Waiting function, this LED pattern is

displayed when the feature is enabled.

CallWaitingDisabled For a feature key assigned to the Call

Waiting function, this LED pattern is

displayed when the feature is disabled.

DoNotDisturbEnabled For a feature key assigned to the Do

Not Disturb function, this LED pattern

is displayed when the feature is enabled.

Page 44

Phone Display and Appearances

LED Settings Parameters (continued)

Parameter Group Parameter Description

IP Phone – LED Settings – Feature Key State

DoNotDisturbDisabled For a feature key assigned to the Do

Not Disturb function, this LED pattern

is displayed when the feature is disabled.

DoNotRingEnabled For a feature key assigned to the Do

Not Ring function, this LED pattern is

displayed when the feature is enabled.

DoNotRingDisabled For a feature key assigned to the Do

Not Ring function, this LED pattern is

displayed when the feature is disabled.

ExecFilterEnabled For a feature key assigned to the Exec

Filter on or Off function, this LED

pattern is displayed when the feature is enabled.

ExecFilterDisabled For a feature key assigned to the Exec

Filter on or Off function, this LED

pattern is displayed when the feature is enabled.

ExecFilterServiceDown For a feature key assigned to the Exec

Filter on or Off function, this LED

pattern is displayed when the service providing this feature is down.

IP Phone – LED Settings – Feature Key State

ExecAssistEnabled For a feature key assigned to the Exec

Assistant function, this LED pattern is

displayed when the assistant is not filtering calls for any executives (the executive list for this assistant is empty).

ExecAssistDisabled For a feature key assigned to the Exec

Assistant function, this LED pattern is

displayed when the assistant is filtering calls for at least one executive.

ExecAssistDivertOn For a feature key assigned to the Exec

Assistant function, this LED pattern is

displayed when the assistant has turned on the Divert option

ExecAssistServiceDown For a feature key assigned to the Exec

Assistant function, this LED pattern is

displayed when the service providing the Exec Assistant feature is down.

HotelingGuestLoggedOn For a feature key assigned to the

Hoteling function, this LED pattern is

displayed when a guest has logged on.

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LED Settings Parameters (continued)

Parameter Group Parameter Description

IP Phone – LED Settings – Feature Key State

HotelingGuestLoggedOff For a feature key assigned to the

Hoteling function, this LED pattern is

displayed when no guest has logged on.

HotelingServiceDown For a feature key assigned to the

Hoteling function, this LED pattern is

displayed when the service providing this feature is down.

NewMessagesWaitingYes For a feature key assigned to the

Message Status function, this LED

pattern is displayed when there are new messages in that mailbox.

NewMessagesWaitingNo For a feature key assigned to the

Message Status function, this LED

pattern is displayed when there are no new messages in that mailbox.

MWIServiceDown For a feature key assigned to the

Message Status function, this LED

pattern is displayed when the MWI service for that mailbox is down.

PageGroupJoined For a feature key assigned to the Page

Group 1 to Page Group 10 function,

this LED pattern is displayed when the phone has joined the group.

IP Phone – LED Settings – Feature Key State

VMWI Lamp

PageGroupLeft For a feature key assigned to the Page

Group 1 to Page Group 10 function,

this LED pattern is displayed when the phone has left the group.

PageGroupMeTalking For a feature key assigned to the Page

Group 1 to Page Group 10 function,

this LED pattern is displayed when you are talking to the group.

PageGroupThemTalking For a feature key assigned to the Page

Group 1 to Page Group 10 function,

this LED pattern is displayed when you are listening and someone else in the group is talking.

SecurityClassServiceDown For a feature key assigned to the

Security Class function, this LED

pattern when the service providing this feature is down.

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Phone Display and Appearances

LED Settings Parameters (continued)

Parameter Group Parameter Description

IP Phone – LED Settings – VMWI Lamp

NewMessagesWaitingYes New messages are available for this

phone from all mailboxes.

NewMessagesWaitingNo No new messages are available for this

phone from all mailboxes.

Disabled VMWI is disabled.

Ringing Describes whether the LED should blink

with the given pattern when the phone is ringing. Note that if the pattern is blank, ringing won’t affect the VMWI Lamp.

Local Interface Menu Customization

The parameters for customizing some local interface menus are summarized in the following table. Each menu parameter is a comma-separated list of menu items, where each menu item is specified with an item id followed by an optional semicolon and an item display text separated by a semicolon. For example:

menu = item, item, …, item item = item-id;item-display-text

When multiple instances of the same menu parameters are specified, the items are concatenated internally into a single item list. Items are displayed in the order they are specified. If for an item, the default displayed text is used.

display-text

is not specified

UI Menu Customization

Parameter Group Parameter Description

Main Menu

IP Phone – Phone Settings – GUI Menus

Preferences Menu

IP Phone – Phone Settings – GUI Menus

MainMenu1 For example:

directories,calls,call-histories,all-p references,settings,prod-info,messages ,buddy

PreferencesMenu1 For example:

language;Language,timeFormat;Time Format,dateFormat;Date Format

PreferencesMenu2

PreferencesMenu3

PreferencesMenu4

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UI Menu Customization (continued)

Parameter Group Parameter Description

IP Phone – Phone Settings – GUI Menus

Settings Menu

IP Phone – Phone Settings – GUI Menus

Product Information Menu

IP Phone – Phone Settings – GUI Menus

Net Services Menu

PreferencesMenu5

PreferencesMenu6

SettingsMenu1 For example:

net;Network,wifi;WiFi,flash;Storage,ri ngfile;Ringtones

SettingsMenu2 For example:

voice;Voice Services,sd99,clrcache,admin;Device Admin,login

ProductInfoMenu1 For example:

ipaddr,model;Model,obinumber;OBi Number,mac;MAC Address,wfmac;WiFi MAC Address,serial;Serial Number

ProductInfoMenu2

IP Phone – Phone Settings – GUI Menus

Device Administration Menu

IP Phone – Phone Settings – GUI Menus

NetServicesMenu1 For example:

regst,ringtone,acd,bac,bci,bwanw,buddy ,ccs,cfa,cfb,cfna,rec,dnd,dispcode,exe c,xass,hotel,clog,dir,rmoff,secClass,s imring

NetDirectoryMenu1 For example:

name,firstName,lastName,ext,number,ema il,groupId,department,mobile,userId,im pId,presence

DeviceAdministrationM enu1

For example:

admin.port,admin.adminPassword,admin.u serPassword,admin.syslogServer,prov.it sp.Method,prov.itsp.Interval,prov.itsp .ConfigURL,fwup.Method,fwup.Interval,f wup.FirmwareURL

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UI Menu Customization (continued)

Parameter Group Parameter Description

IP Phone – Phone Settings – GUI Menus

FactoryResetRequireAd minPassword

CustomDictionary This parameter enables you to specify an XML

This parameter requires the user to enter the Web Administrator password to issue a factory reset from the phone. The default is True.

dictionary to replace built-in GUI messages with custom messages.

Main Menu Item IDs

Main Menu items include the basic set of menu choices on the Home screen, as well as custom proprietary items that service providers can provision on your phone.

Main Menu Items

Main Menu Item ID Default Caption Description

phone-book Contacts Local phone book.

calls Current Calls List all the currently ongoing calls.

call-history Call History Locally stored call logs (for all calls on all services).

settings Settings List all the system level settings.

preferences Preferences Local phone feature preferences.

prod-info Product Info A list of data related to the product such as model

and serial numbers, software and hardware versions.

netsrv Net Services Access the settings of many network provided

features for each SPn service, n = 1 – 6.

netdir Net Dir Access the network directory associated with a

specific SPI service or the LDAP service.

buddy Buddy List Access to the buddy list associated with a specific

SPn service.

directories Directories A container that lists the following options:

• Local phone-book (same as Contacts)

• Network directory for each SPn service, when

available, n = 1 – 6

• LDAP Search (if configured) When only the local phone-book is available, this

item behaves the same as the phone-book item.

messages Messages This option shows a list where each entry is the

message or mailbox status of a SPn service, for n = 1 – 6, if enabled.

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Main Menu Items (continued)

Main Menu Item ID Default Caption Description

all-preferences Preferences A container that lists the following options:

• Phone (same as preferences item)

• SPn service (or its label), for n = 1 – 6, if enabled

If none of SPn preferences are enabled, then the item behaves exactly as the legacy preferences item.

call-histories Call Histories A container to access the locally stored call

histories and the call history associated with each SPn service, n = 1 – 6.

Net Services Menu Item IDs

This table lists the menu items on the Net Services menu of the VVX business IP phones, OBi Edition. Item presence depends on subscribed network service.

Net Services Menu Items

Net Services Menu Item ID

acd ACD Agent Sign On/Off

bci Anonymous Call Turn Anonymous Call feature on or off.

bwanw BroadWorks Anywhere

buddy Buddy List

ccs Call Center Status

cfa Call Forward Always

cfb Call Forward Busy

cfna Call Forward No Answer

rec Call Recording Mode

dnd Do Not Disturb

dispcode Enter Call Disposition Code

exec Executive Call Filter

xass Executive Assistance

hotel Hoteling

Default Caption Description

clog Network Call History

dir Network Directory

rmoff Remote Office

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Net Services Menu Items (continued)

Net Services Menu Item ID

secClass Security Class

simring Simultaneous Ring

Default Caption Description

Preferences Menu Item IDs

This table lists the menu items on the Preferences menu of the VVX business IP phones, OBi Edition. Menu items may vary depending on your phone.

Preferences Menu Items

Preferences Menu Item ID Default Caption Description

sidecar SideCar Background Picture Select a background picture for your side car (VVX

450 only)

language Language Select the Language of the displayed text on the

phone screen.

timeFormat Time Format Select the format of the time display on the phone

screen.

dateFormat Date Format Select the format of the date display on the phone

screen.

hpTime Auto Home Page Select the amount of idle time before automatically

returning the phone screen to the Home screen.

skin Skin Select the built-in UI scheme (“skin”) to use.

bgpic Background Picture Select an available background picture to use as

wall paper.

dring Default Ringtone Select an available ring tone as the default ring

tone.

dfont Font Select an available font as the default font for the

displayed text.

appCols Home App Columns Select the number of columns to display in the UI

Main menu.

packcalls Pack Calls On Display Enable or disable packing calls on different

services on the same screen of the display.

sdim Dim Screen Enable or disable dimming the screen (to the least

settable brightness level) after the set interval of no-key-presses-and-no-calls.

sdimDelay Dim Screen Delay Interval of no-key-presses-and-no-calls in seconds

before dimming the screen, if enabled.

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Preferences Menu Items (continued)

Preferences Menu Item ID Default Caption Description

ssvr Screen Saver Enable or disable the screen saver feature.

ssvrDelay Screen Saver Delay Amount of idle time in seconds before starting the

screen saver, if enabled.

ssvrType Screen Saver Type Select a screen saver type.

ssvrLock Require Passcode On Wake Up Select whether a passcode is required to exit from

the screen saver.

ssvrPass Wake Up Passcode Passcode to exit from screen saver.

Screen Saver Show Custom Contents

brightness Screen Brightness Set the brightness of the LCD screen.

audioDevice Preferred Audio Device Select whether to use speakerphone or a headset

as the talk device when a headset is connected.

headsetDevice Preferred Headset Device Select the preferred headset device when more

than one is connected.

ehs Electronic Hook Switch

dnd Do Not Disturb Enable or disable Do Not Disturb.

dnr Do Not Ring Enable or disable Do Not Ring.

cfa.enable Call Forward Enable or disable Call Forwarding (all calls,

unconditionally).

cwa Call Waiting Enable or disable Call Waiting.

bac Block Anonymous Call Enable or disable Block Anonymous Caller.

bci Anonymous Call Enable or disable Block Caller ID (also known as

Anonymous Call).

aans Auto Answer Page Enable or disable Auto-Answering incoming page.

pg1 Join Page Group 1 Join Page Group 1.

pg2 Join Page Group 2 Join Page Group 2.

pg3 Join Page Group 3 Join Page Group 3.

pg4 Join Page Group 4 Join Page Group 4.

pg5 Join Page Group 5 Join Page Group 5.

pg6 Join Page Group 6 Join Page Group 6.

pg7 Join Page Group 7 Join Page Group 7.

pg8 Join Page Group 8 Join Page Group 8.

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Phone Display and Appearances

Preferences Menu Items (continued)

Preferences Menu Item ID Default Caption Description

pg9 Join Page Group 9 Join Page Group 9.

pg10 Join Page Group 10 Join Page Group 10.

ringerVol Ringer Volume Ringer Volume.

speakerVol Speakerphone Volume Speakerphone Audio Volume.

micGain Speakerphone Mic Gain Speakerphone Mic Input Gain.

handsetVol Handset volume Handset Audio Volume.

handsetGain Handset Mic Gain Handset Mic Input Gain.

headsetRJ9Vol RJ9 Headset Volume Audio Volume for the RJ9 headset device.

headsetRJ9Gain RJ9 Headset Mic Gain Mic Input Gain for the RJ9 headset device.

EqEnable Equalizer Enable the Equalizer.

AecEnable Acoustic Echo Cancellation Enable the Acoustic Echo Canceler.

edialer Enhanced Dialer Enhanced Dialer (show matching list of recently

dialed numbers while dialing).

dlkt Default Line Key Tab Default Line Key Tab (the Line Key Tab to fallback

to after a configurable duration of idle time).

Settings Menu Item IDs

This table lists the menu items on the Settings menu of the VVX business IP phones, OBi Edition. Some items require admin login.

Settings Menu Items

Settings Menu Item ID Default Caption Description

net Network Show current IP address and launch Network

Settings menu.

wifi WiFi Show Wi-Fi connection status and launch Wi-Fi

Settings menu.

flash Storage View, read, or copy contents in the internal user

data storage or external USB flash drives.

ringfile Ringtones Set up the default ring tone per SPn service.

pkeys Programmable Keys Launch Programmable Keys Settings menu.

lkeys Line Keys Launch Line Keys Settings menu.

voice Voice Services Launch Voice Services Settings menu.

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Settings Menu Items (continued)

Settings Menu Item ID Default Caption Description

Sd99 Speed Dials 99 Set up 99 speed dial numbers.

clrcache Clear Data Cache Clear the downloaded data cache.

admin Device Administration Show Administrative Settings menu.

Product Info Menu Item IDs

This table lists the menu items on the Product Info menu of the VVX business IP phones, OBi Edition. Some items require admin login.

Product Info Menu Items

Product Info Menu Item ID Default Caption Description

ipaddress IP Address Current IP address for this phone

model Model Model Number

obinumber OBi Number OBi Number

mac MAC Address (Ethernet) MAC Address

wfmac WiFi MAC Address Wi-Fi MAC Address

serial Serial Number Serial Number

swver Software Version Software Version

hwver Hardware Version Hardware Version

ztinfo Customization Status ZT Customization Status

uptime Up Time UP time since last bootup

Cache Control of Downloaded (Temporary) Data

You can download the following data items that the phone caches at run time (in DRAM):

● Ring tone file downloaded from the URL specified in User Preferences::DefaultRingtone

● Picture file downloaded from the URL specified in User Preferences::BackgroundPicture

● Caller ID Picture files downloaded from URL extracted from Call-Info header of SIP Messages

● Picture files downloaded from URL in src attribute of <img> elements in rendered <ScreenItem>

● Var-Tree XML files downloaded from URL in value attribute of <setvar> elements in rendered

● Icon, Wave or MP3 files downloaded when rendering OBiPhoneXML apps

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The expiration time of each individually cached data file is taken from the HTTP/Cache-Control header in the 200 response when the phone originally receives the file from the server. If the Cache-Control header is present in the 200 response with the no-cache flag specified, the phone doesn’t cache the downloaded data file. If the Cache-Control header is present with the max-age attribute specified, phone caches the data file for the number of seconds as specified in the max-age attribute. Otherwise, the phone caches the data file indefinitely until one of the following happens that clears ALL the cached data:

● Phone power cycles

● Phone fully reboots (for example, after a firmware update)

● User selects Settings > Clear Data Cache on the local interface

Phone Customization Data

You can customize some of the data that drives the local interface. These data are collectively called phone customization data, which include the following data types:

Phone Customization Data Type

Customization Data Type

Description Internal Data Storage Path

Background Pictures (Wall Paper)

Dictionary The translation to be used for

Text Fonts The true-type font files for

Ring Tones Ring tone wave files. It must be

The pictures that you can choose to show as wall paper during normal phone operation. The data files can be JPEG, PNG, BMP, or GIF.

various items shown on the phone screen.

rendering text to display on the screen.

in 16-bit mono linear PCM wave format sampled at 16 kHz.

/backgnd/

/dict/

/fonts/

/ringtones/

Background Pictures

The phone stores custom background pictures in the internal folder

Your VVX business IP phone, OBi Edition, can accept JPEG, PNG, BMP, and GIF file formats. You can choose any of the pictures stored in this folder as background pictures on the phone screen.

You can browse the Background Picture entries under the phone’s Preferences menu and select one of the available background pictures. Each of the built-in “Skins” has its own default background pictures.

/backgnd/

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Phone Display and Appearances

Use a USB Flash Drive to Add a Personal Photo

Add personal photos to internal storage using a USB flash drive on VVX 250, VVX 350, and VVX 450 business IP phones, OBi edition.

For VVX 450 phones with connected VVX EM50 expansion modules, you can connect a USB flash drive to the side USB port on the expansion module.

The maximum resolution for images is 1024 × 768 pixels.

To use a USB flash drive to add a personal photo

1 Attach a USB flash drive to the USB port on your phone.

2 Go to Settings > Storage.

3 Press the > softkey to select the USB flash drive.

4 Press the Explore softkey.

5 Do one of the following:

 Highlight the file, and press the Select softkey.

 Press the Select All softkey.

6 Press the Copy softkey.

The phone returns to the internal destination folder.

7 Go to the phone’s background folder.

8 Press the Select key.

9 Press the Paste softkey.

Fonts Customization

The phone stores fonts in the internal folder using the data package upload method. Acceptable font file formats are TTF and OTF.

To choose an installed font, you must also add a font-name-to-font-file for each installed font in the file that is also stored in the same folder.

font.map

presented to you as a list of selections under Preferences/Font in the phone UI. On the web page the

DefaultFont parameter is just a string and should match one of the font names (not file names) listed in font.map

The

# # font.map # # The left column is a font name that a user can select from # the Preferences menu. The right column is the corresponding # physical font file installed on the phone. # A valid font file must either a ttf or otf file.

maps the font name to the actual font file. The set of font names listed in

font.map

file lists all the factory-installed fonts that come with the phone.

/fonts/

. You can install custom font files on the phone only

font.map

is also

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Phone Display and Appearances

# # You can use any number of white spaces as delimiters between the 2 columns. # aleo Aleo-Light.otf aleo-bold Aleo-Bold.otf aleo-italic Aleo-LightItalic.otf aleo-bold-italic Aleo-BoldItalic.otf banksia Banksia-Regular.otf banksia-bold Banksia-Bold.otf droidsans DroidSans.ttf droidsans-bold DroidSans-Bold.ttf libre-caslon LibreCaslonText-Regular.ttf libre-caslon-bold LibreCaslonText-Bold.ttf libre-caslon-italic LibreCaslonText-Italic.ttf opensans OpenSans-Regular.ttf opensans-bold OpenSans-Bold.ttf opensans-italic OpenSans-Italic.ttf opensans-bold-italic OpenSans-BoldItalic.ttf quattrocento Quattrocento-Regular.ttf quattrocento-bold Quattrocento-Bold.ttf terminal-dosis TerminalDosis-Regular.ttf terminal-dosis-bold TerminalDosis-Bold.ttf

In addition, there are four more built-in fonts:

ptsans ptsans-bold ptsans-italic ptsans-bold-italic

Font Samples

Font Sample

aleo

aleo-bold

aleo-bold-italic

aleo-italic

banksia

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Phone Display and Appearances

Font Samples (continued)

Font Sample

banksia-bold

droidsans

droidsans-bold

libre-caslon

libre-caslon-ita lic

libre-caslon-bo ld

opensans

opensans-italic

opensans-bold

-italic

quattrocento

quattrocento-b old

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Phone Display and Appearances

Font Samples (continued)

Font Sample

terminal-dosis

terminal-dosisbold

ptsans

ptsans-italic

ptsans-bold

ptsans-bold-ita lic

The DefaultFont parameter takes only the font family. The phone automatically applies the style suffix. You can use the following built-in font families:

● ptsans

● aleo

● banksia

● droidsans

● libre-caslon

● opensans

● quattrocento

● terminal-dosis

• When using the Tomáš skin, the font is fixed. A configured DefaultFont value doesn’t take effect.

• When using a language other than English, make sure to use a font family that includes all the characters in the chosen language.

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Phone Display and Appearances

Language Customization with Dictionary Files

Language customization enables you to change the language of the local interface by installing a dictionary file for each selectable language. Dictionary files are XML files stored in the internal folder be UTF-8 encoded. You must install custom dictionary files using the data package upload method.

By default, the phone comes with three built-in dictionary files:

● English-US

● English-UK

● Spanish

You can set select the language under Preferences on the UI.

Below is the full Spanish dictionary file that is shipped with the phone. The name of the language is specified in the

lang

attribute of the root element

Preferences language selection.

and is also the name that displays in the

/dict/

and must

<item key="AANS" value="Respuesta Automática" mode="i"/> <item key="acd" value="Distr. automático de llamadas" mode="i"/> <item key="BXFER" value="Transferencia Ciega" mode="i"/> <item key="BAC" value="Blq. Llamadas Anónimas" mode="i"/> <item key="BCI" value="Blq. ID de Llamadas" mode="i"/> <item key="BLF" value="Monitor de teléfono" mode="i"/> <item key="call" value="Llamada" mode="i"/> <item key="CFA" value="Desvío de Llamadas" mode="i"/> <item key="CWA" value="Llamada en Espera" mode="i"/> <item key="CONF" value="Unir a Conferencia" mode="i"/> <item key="disp-code" value="Código Disposición" mode="i"/> <item key="DND" value="No Molestar" mode="i"/> <item key="DNR" value="No Suena" mode="i"/> <item key="HOLD" value="En Espera" mode="i"/> <item key="hoteling" value="Hoteling" mode="i"/> <item key="acd" value="ACD Agent State" mode="i"/>

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<item key="Model" value="Modelo" mode="i"/> <item key="OBi Number" value="Número OBi" mode="i"/> <item key="MAC Address" value="Dirección MAC" mode="i"/> <item key="WiFi MAC Address" value="Dirección MAC de WiFi" mode="i"/> <item key="Serial Number" value="Número Serial" mode="i"/> <item key="Software Version" value="Versión del Software" mode="i"/> <item key="Hardware Version" value="Versión del Hardware" mode="i"/> <item key="Customization Status" value="Estado de Personalización" mode="i"/> <item key="Up Time" value="Tiempo de Actividad" mode="i"/>

<item key="Language" value="Lenguaje" mode="i"/> <item key="Skin" value="Contraste" mode="i"/> <item key="Background Picture" value="Imagen de Fondo" mode="i"/> <item key="Default Ringtone" value="Timbre Predeterminado" mode="i"/> <item key="Default Font" value="Fuente Predeterminada" mode="i"/> <item key="Screen Saver" value="Protector de Pantalla" mode="i"/> <item key="Screen Saver Delay" value="Protector de Pantalla de retardo" mode="i"/> <item key="Screen Saver Type" value="Tipo de Protector de Pantalla" mode="i"/> <item key="Screen Brightness" value="Brillo de la Pantalla" mode="i"/> <item key="Preferred Audio Device" value="Dispositivo de Audio Preferido" mode="i"/> <item key="Preferred Headset Device" value="Auriculares Preferido" mode="i"/> <item key="Do Not Disturb" value="No Molestar" mode="i"/> <item key="Do Not Ring" value="No Suena" mode="i"/> <item key="Call Forward" value="Desvío de Llamadas" mode="i"/> <item key="Call Waiting" value="Llamada en Espera" mode="i"/> <item key="Block Anonymous Call" value="Bloq. Llamadas Anónimas" mode="i"/> <item key="Anonymous Call" value="Llamadas Anónimas" mode="i"/> <item key="Auto Answer Page" value="Pagina de Respuesta Automatica" mode="i"/> <item key="Join Page Group" value="Únete Grupo de Páginas" mode="i"/> <item key="Ringer Volume" value="Volumen del Timbre" mode="i"/> <item key="Speakerphone Volume" value="Volumen de Altavoz" mode="i"/> <item key="Speakerphone Mic Gain" value="Ganancia Mic Altavoz" mode="i"/> <item key="Handset Volume" value="Volumen de Auriculares" mode="i"/> <item key="Handset Mic Gain" value="Ganancia Mic Auriculares" mode="i"/> <item key="RJ9 Headset Volume" value="RJ9 Volumen de Auricular" mode="i"/>

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<item key="Destination Number" value="Número de Destino" mode="i"/> <item key="Voice Service" value="Servicio de Voz" mode="i"/>

<item key="Phone Book" value="Agenda" mode="i"/> <item key="Fields" value="Campos" mode="i"/> <item key="Name" value="Nombre" mode="i"/> <item key="First Name" value="Primer Nombre" mode="i"/> <item key="Last Name" value="Apellidos" mode="i"/> <item key="Number" value="Número" mode="i"/> <item key="Mobile Number" value="Número Movil" mode="i"/> <item key="Office Number" value="Número de Oficina" mode="i"/> <item key="Home Number" value="Numero de Casa" mode="i"/> <item key="Service" value="Servicio" mode="i"/> <item key="Picture" value="Foto" mode="i"/> <item key="Ringtone" value="Timbre" mode="i"/> <item key="Email" value="Email" mode="i"/> <item key="Company" value="Empresa" mode="i"/> <item key="Group" value="Grupo" mode="i"/> <item key="Groups" value="Groupos" mode="i"/> <item key="Co-Workers" value="Compañeros de Trabajo" mode="i"/> <item key="Customers" value="Clientes" mode="i"/> <item key="Family" value="Familia" mode="i"/> <item key="Friends" value="Amigos" mode="i"/> <item key="No Groups Defined" value="Grupo No Definido" mode="i"/> <item key="Speed Dial" value="Marcación Rápida" mode="i"/> <item key="Phone Book Filter" value="Filtro de Agenda" mode="i"/>

<item key="Missed Calls" value="Llamadas Perdidas" mode="i"/> <item key="Received Calls" value="Llamadas Recibidas" mode="i"/> <item key="Outgoing Calls" value="Llamadas Realizadas" mode="i"/> <item key="All Calls" value="Todas las Llamadas" mode="i"/> <item key="List empty" value="Lista Vacia" mode="i"/>

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<item key="My Status" value="Mi Estatus" mode="i"/> <item key="My Presence" value="Mi Presencia" mode="i"/>  <item key="unknown" value="Desconocido" mode="i"/> <item key="offline" value="Fuera de Linea" mode="i"/> <item key="online" value="En Linea" mode="i"/> <item key="away" value="Fuera de Oficina" mode="i"/> <item key="xa" value="Fuera de Oficina Extendida" mode="i"/> <item key="dnd" value="No Molestar" mode="i"/> <item key="Online (Available)" value="En Linea (Disponible)" mode="i"/> <item key="Offline (Invisible)" value="Fuera de Linea (Invisible)" mode="i"/> <item key="Extended Away" value="Fuera de Oficina Extendida" mode="i"/> <item key="DND (Do Not Disturb)" value="DND (No Molestar)" mode="i"/>

<item key="Enterprise" value="Empresa" mode="i"/> <item key="Group Common" value="Grupo en Comun" mode="i"/> <item key="Enterprise Common" value="Empresa en Comun" mode="i"/> <item key="Personal" value="Personal" mode="i"/>

<item key="Network" value="Reseteo de Fabrica" mode="i"/> <item key="Product Information" value="Informacion Producto" mode="i"/> <item key="WiFi" value="WiFi" mode="i"/> <item key="Bluetooth" value="Bluetooth" mode="i"/> <item key="Storage" value="Almacenamiento" mode="i"/> <item key="User Preferences" value="Preferencias Usuario" mode="i"/> <item key="Programmable Keys" value="Teclas Programables" mode="i"/> <item key="Line Keys" value="Teclas de Linea" mode="i"/>

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<item key="ID" value="ID" mode="i"/> <item key="Priority" value="Prioridad" mode="i"/> <item key="NTP Server" value="Servidor NTP" mode="i"/> <item key="Local Time Zone" value="Zona Horaria Local" mode="i"/> <item key="Daylight Saving Time" value="Horario de Verano" mode="i"/>  <item key="WiFi Setup" value="Configuracion WiFi" mode="i"/> <item key="OBiWiFi Setup Mode" value="Modo de configuración OBiWiFi" mode="i"/> <item key="Security" value="Seguridad" mode="i"/> <item key="Signal Strength" value="Intensidad de Señal" mode="i"/> <item key="MAC Address" value="Direccion MAC" mode="i"/> <item key="0" value="" ns="wfs"/> <item key="1" value="Débil" ns="wfs"/> <item key="2" value="Pobre" ns="wfs"/> <item key="3" value="Pasable" ns="wfs"/> <item key="4" value="Bueno" ns="wfs"/> <item key="5" value="Excelente" ns="wfs"/>  <item key="Device" value="Dispositivo" mode="i"/> <item key="File System Type" value="Tipo de Sistema de Archivo" mode="i"/> <item key="Capacity" value="Capacidad" mode="i"/> <item key="Internal" value="Interno" mode="i"/> <item key="USB storage 1" value="USB Flash Drive 1" mode="i"/> <item key="USB storage 2" value="USB Flash Drive 2" mode="i"/>  <!- Highly technical entries under Voice Services are not translated.

-->  <item key="Web Server Port" value="Puerto del Servidor Web" mode="i"/> <item key="Web Admin Password" value="Contraseña del Administrador" mode="i"/> <item key="Web User Password" value="Contraseña del Usuario" mode="i"/> <item key="Syslog Server" value="Servidor Syslog" mode="i"/> <item key="ITSP Provisioning Method" value="Método Aprovisionamiento ITSP" mode="i"/> <item key="ITSP Provisioning Interval" value="Aprovisionamiento Interno ITSP" mode="i"/> <item key="ITSP Provisioning Config URL" value="Aprovisionamiento ITSP Config URL" mode="i"/> <item key="Auto Firmware Update Method" value="Metodos de Actualizacion Auto Firmware" mode="i"/> <item key="Auto Firmware Update Interval" value="Actualizacion Interno Auto Firmware" mode="i"/> <item key="Auto Firmware Update URL" value="Actualizacion Auto Firmware URL" mode="i"/>  <item key="System Start" value="Inicio del Sistema" mode="i"/> <item key="Periodically" value="Periodicamente" mode="i"/>  <item key="Enter Number" value="Número de Entrada" mode="i"/> <item key="Transfer Target" value="Destino de la Transferencia" mode="i"/>

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<item key="Edit" value="Editar" mode="i"/> <item key="Reboot" value="Reiniciar" mode="i"/> <item key="End" value="Final" mode="i"/> <item key="Hold" value="Espera" mode="i"/> <item key="Resume" value="Resumen" mode="i"/> <item key="Add to Conf" value="Unir a Conferencia" mode="i"/> <item key="Conference" value="Conferencia" mode="i"/> <item key="Park" value="Aparcar" mode="i"/> <item key="Blind Transfer" value="Transferencia Ciega" mode="i"/> <item key="Dispose Code" value="Deseche Código" mode="i"/> <item key="Escalate" value="Escalar" mode="i"/> <item key="Trace" value="Trazar" mode="i"/> <item key="Rec.Start" value="Iniciar Grabacion" mode="i"/> <item key="Rec.Stop" value="Parar Grabacion" mode="i"/> <item key="Rec.Pause" value="Pausar Grabacion" mode="i"/> <item key="Rec.Resume" value="Resumir Grabacion" mode="i"/> <item key="Private Hold" value="Espera Privada" mode="i"/> <item key="Answer" value="Contestar" mode="i"/> <item key="Reject" value="Rechazar" mode="i"/> <item key="Redial" value="Rellamar" mode="i"/> <item key="Missed" value="Perdida" mode="i"/> <item key="Dial" value="Marcar" mode="i"/> <item key="Lines" value="Lineas" mode="i"/> <item key="Switch Mode" value="Cambio Modo" mode="i"/> <item key="Ph.Book" value="Agenda" mode="i"/> <item key="Switch Line" value="Cambio Linea" mode="i"/> <item key="Refresh All" value="Reiniciar Todo" mode="i"/> <item key="+Buddy" value="Agregar Amigo" mode="i"/> <item key="Search" value="Busqueda" mode="i"/> <item key="Refresh" value="Reiniciar" mode="i"/> <item key="+" value="Agregar" mode="i"/> <item key="Add" value="Agregar" mode="i"/> <item key="Remove" value="Remover" mode="i"/> <item key="Clear List" value="Limpiar Lista" mode="i"/> <item key="Edit Dial" value="Aditar Marcador" mode="i"/> <item key="Save" value="Guardar" mode="i"/> <item key="MyPresence" value="Mi Presencia" mode="i"/> <item key="MyStatus" value="Mi Estatus" mode="i"/> <item key="Filter" value="Filtrar" mode="i"/> <item key="Select" value="Seleccionar" mode="i"/> <item key="New" value="Nuevo" mode="i"/> <item key="Clear" value="Limpiar" mode="i"/> <item key="Sort" value="Ordenar" mode="i"/> <item key="New Entry" value="Nueva Entrada" mode="i"/> <item key="Group Filter" value="Filtrar Grupo" mode="i"/> <item key="Import" value="Importar" mode="i"/> <item key="Export" value="Exportar" mode="i"/>

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<item key=">" value=">"/> <item key="<" value="<"/> <item key="Backspace" value="Retroceso" mode="i"/> <item key="Devices" value="Dispositivos" mode="i"/>

<item key="Not Found" value="Extraviado" mode="i"/> <item key="No Entries" value="No Entradas" mode="i"/> <item key="Unassigned" value="No Asignado" mode="i"/> <item key="Enable" value="Activar" mode="i"/> <item key="enabled" value="Activado" mode="i"/> <item key="disabled" value="Desactivado" mode="i"/> <item key="Not Configured" value="No Configurado" mode="i"/> <item key="default" value="Por Defecto" mode="i"/> <item key="On" value="Encendido" mode="i"/> <item key="Off" value="Apagado" mode="i"/>

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<item key="error" value="error" mode="i"/> <item key="Service Not Ready" value="Servicio no está listo" mode="i"/> <item key="Service Subs. Error" value="Error suscripción de servicio" mode="i"/> <item key="BLF Subs. Error" value="BLF error suscripción" mode="i"/> <item key="Hoteling Subs. Error" value="Hoteling error suscripción" mode="i"/> <item key="Guest" value="Invitado" mode="i"/> <item key="No Guest" value="Los huéspedes no" mode="i"/>

<item key="available" value="Disponible" mode="i"/> <item key="unavailable" value="No Disponible" mode="i"/> <item key="wrappingup" value="Terminando" mode="i"/> <item key="signedoff" value="Cerrar Sesión" mode="i"/>

<item key="New Status" value="Nuevo Estatus" mode="i"/> <item key="Edit Status" value="Editar Estatus" mode="i"/> <item key="New Group Name" value="Nuevo Nombre de Grupo" mode="i"/>

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</obiphone>

On boot up, your phone up scans the dictionary directory for all installed dictionary files and prepares a list of language names by extracting the lang attribute in each file. The list of languages is presented to you under Preferences > Phone > Language in the phone UI. On the phone configuration web page the value for the Language parameter (under User Settings – User Preferences) is just a string and must be set to one of the available language names.

Phone Book Pictures

Yop can associate pictures with each phone book entry. The phone stores these pictures in the internal

/people/

is no larger than 100 ×100 pixels.

folder. You can use JPEG, PNG, GIF, and BMP file formats. The recommended pixel dimension

The pictures display on the phone screen as part of caller-ID when the caller’s number matches an entry in the phone book.

Ring Tones

Ring tones are included in the phone customization data package. The phone stores ring tones in the internal folder

/ringtones/

. Ring tone filenames must end with the

.wav

extension.

Phone Customization Data Package

You must consolidate customizable data into one single data package to upload it onto the phone. The final uploadable data package is a than 30 MB. Inside the tar file, organize the data with the same folder structure as the phone’s internal storage:

/backgnd Wall paper (background pictures) and logo.raw (splash screen) /dict Dictionary files /fonts Text font files /ringtones Ring tone files /people Phone book contact pictures

For example, create a directory appropriate folder structure. Copy all the data files you want to upload to the phone in the corresponding folders in this directory and issue the following command lines to create the target tar file:

% cd /home/test/obiphone-data % tar –zcvf ../obiphone-data.tar.gz *

You must issue the tar command inside of the working directory can’t strip the first level in the

Additionally, you can use the following command line to generate the MD5 checksum of the target after you create it:

% md5sum obiphone-data.tar.gz

.tar

file that you can optionally zip. The size of the tar file must be no larger

/home/test/obiphone-data

.tar

file.

on a Linux machine that contains an

obiphone-data

, as the phone

.tar

file

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The MD5 checksum is used as the version of the target customization data package. You must configure it on the phones to trigger the phones to download a different version of the package if the currently installed package has a different MD5 checksum from the configured MD5 checksum.

Uploading Customization Data Package to the Phone

After the tar file of the customization data package is created, it must be placed on a server to be uploaded to the phones when the file is requested from the server by the phones. On the phone side, the downloading of the customization data package from a server is controlled by a number of configuration parameters as described in the table below, not unlike the way phone firmware is updated. As you can tell quickly that these parameters have the same meaning as those similarly named parameters for downloading of firmware.

Note that your phone attempts to download a customization data package from the server after firmware update and configuration parameter provisioning are completed. If the MD5 checksum of the downloaded data packages does not match the configured value, the package is dropped and no data update is performed. Otherwise, the phone install the downloaded data files into the corresponding folders and then restarts (warm reboot).

Customization Data Package Parameters

Parameter Group Parameter Description

Provisioning Method This parameter controls if and when the phone should execute

given DownloadURL to download the customization data package (if the installed version is not current). Choice of:

• Disabled = Do not execute DownloadURL

• System Start = Execute DownloadURL just once on

system start

• Periodically = Execute DownloadURL on system start, and then periodically at the interval specified in the Interval parameter

Note: First download on system start occurs after firmware update and configuration provisioning are complete.

Interval When Method is set to

number of seconds between execution of DownloadURL. If value is 0, the phone executes DownloadURL just once on system start (that is, equivalent to setting Method to

Start

DownloadURL In its simplest form, this is the URL to download the Phone

Customization Data Package, such as

http://abcd.com/phone/cfg/datapkg.tar

The full syntax is a script similar to what can be specified in the FirmwareURL parameter for firmware update. Refer to the Polycom OBi Edition Deployment Guide for a description of all the syntaxes of this script.

Periodically

, this is the interval in

System

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Phone Display and Appearances

Customization Data Package Parameters (continued)

Parameter Group Parameter Description

MD5Checksum Standard MD5 checksum of the Customization Data Package (a

32-character string of hexadecimal digits). This value must be provided to the phone and it serves as the version of the target data package. The phone executes DownloadURL only if the currently installed data package has a different MD5 checksum from the value of this parameter.

Incremental This Boolean option, if enabled, causes the phone to install the

customization data files without erasing the old data files first. Otherwise, the old data files are erased before saving the downloaded data files.

DnsLookupType Choice of:

• A Record Only

• SRV Record Only

• Try Both

DnsSrvPrefix Choice of:

• No Prefix

• With Prefix

• Try Both

Username (Optional) Username for authentication if DownloadURL uses

the scheme http:// or https://

Password (Optional) Password for authentication if DownloadURL uses

the scheme http:// or https://

Internal Data Storage Paths for User Preferences Settings

There are a number of configuration parameters to directly or indirectly select one of several internally stored data files for the phone to perform certain tasks, such as background picture or ring tone. This section describes how the built-in and customized data files that support these settings are organized internally so you can provision these parameter values accordingly.

The data files are organized into three levels: OBi Built-in, ITSP (or Administrator) Customized, and User Customized. Each level has its own dedicated internal storage areas . The following table summarizes the user settings that use these data files and where the phone stores the data files for each level:

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Phone Display and Appearances

Internal Data Storage Paths for User Preferences

Internal Data Storage Folders

Configuration Parameter Description

User Preferences::

Language

User Preferences::

BackgroundPict ure

The parameter value must match the lang attribute of the root element of one of the dictionary xml files found under the folders on the right. When there is a conflict, the user version has the highest priority, then the ITSP version, then your phone’s version.

On each bootup the folders are scanned to create a list of available languages from the lang attributes that users can select from the Preferences menu as their Language.

The parameter value must be the full internal path name of a picture file stored in one of the folders on the right or a URL.

If a URL is specified in the value, it must start with phone downloads and caches the data internally until it is power cycled.

All available pictures under these folders are also listed under the Preferences menu for users to select as their wall paper picture. The filenames must have one of the following extensions: PNG, JPG, JPEG, GIF, or BMP.

http://

https://

and the

Phone Built-in

/data/dict//scratch/it

/data/them es/backgnd /

ITSP Customized

sp/dict/

/scratch/it sp/backgnd/

User Customized

/scratch/ph one/dict/

/scratch/ph one/backgnd /

User Preferences::

DefaultRingtone

The parameter value must be the full internal path name of a wave file stored in one of the folders on the right or a URL.

If a URL is specified in the value, it must start with phone downloads and caches the data internally until it is power cycled.

All available wave files under these folders are listed under a) the Default Ringtone option of the Preferences menu for users to select as their default ring tone, and b) the Ringtone field of the built-in Phone Book application for users to choose a ring tone for individual contact in phone book.

http://

https://

and the

/data/ring tones/

/scratch/it sp/ringtone s/

/scratch/ph one/rington es/

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Phone Display and Appearances

Internal Data Storage Paths for User Preferences (continued)

Internal Data Storage Folders

Configuration Parameter

There is no configuration parameter that refers to data files in these folders.

User Preferences::

DefaultFont

Description

All available pictures under these folders on the right are listed under the Picture menu of the built-in Phone Book application for users to select to assign to a contact. The data filenames must on of the following extensions: PNG, JPG, JPEG, GIF, or BMP.

The parameter value must be one of the available font family names found in the font.map files in the folders on the right. When there is a conflict, the user version has the highest priority, then the ITSP customized version, then your phone’s version.

Phone Built-in

/obi/people//scratch/it

/data/fonts//scratch/it

ITSP Customized

sp/people/

sp/fonts/

User Customized

/scratch/ph one/people/

/scratch/ph one/fonts/

If a parameter value is to specify the filename of an internally stored data file, the full internal path must be specified. For example:

User Settings – User Preferences::BackgroundPicture =

User Settings – User Preferences::DefaultRingtone =

/scratch/phone/backgnd/CherryBlossom.png

/data/ringtones/Office A.wav

Page 74

Updating the Software

You can use different methods to upgrade the firmware and software on your VVX business IP phone, OBi Edition.

Updating the Firmware

You may need to update the firmware on your phone to receive new features, enhancements, and bug fixes.

Update Firmware Using IVR

The easiest way to update the phone’s firmware is by dialing *** then pressing option 6. If a firmware update is available, you’re prompted to press 1 to continue and then hang up.

After hanging up, the download and update process completes in a couple of minutes over a fast internet connection. The update can take much longer over legacy connectivity such as DSL or T1.

The headset button starts to flash once the firmware download completes and the phone prepares to reboot.

Update Firmware from the Local Interface

Launch the Settings App from the Main menu and press the F/W Update softkey. A message pops up on the screen to describe whether new firmware is available. If available, press the Update Now softkey. Do not power off the phone until the update completes and the phone automatically reboots immediately afterward.

Update Firmware from the System Web Interface

Download the firmware file from OBiTALK.COM and store it on your computer. Then visit the phone's native web page from a web browser on the same computer and click the Firmware Update link on the left side panel of the landing page. On the firmware update page, enter the path to the firmware file (or click Browse to locate the firmware file on the computer).

Automated Firmware Update

You can configure rules to automatically check and download new phone firmware from a server.

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Updating the Software

Background Firmware Update

You can update the firmware in the background on VVX 250, VVX 350, and VVX 450 business IP phones, OBi Edition. Once enabled, the phone handles the firmware update without going through the Polyupdater, and the update process occurs in the background during normal operation. Users can still use the phone normally.

After the new firmware copies to the flash memory (and the phone isn’t in a call), the phone auto-reboots to use the new firmware version.

You also can install new firmware directly from the system web interface by selecting the firmware file stored on a local disk drive.

If you purchase a phone with software version 6.3.1 or later, background firmware update is enabled by default.

Two Firmware File Formats: sip.ld and .fw

The current VVX firmware file format is the sip.ld format, which is used by both UCS and OBi Edition. To allow firmware update in the background, the new firmware to update to must use a different firmware format which is referred to as the .fw format. The .fw format is supported only when the background firmware update feature has been enabled. When this update feature has been enabled, the sip.ld format is no longer supported.

Like the sip.ld format firmware, Poly generates the .fw format for each build, signed with a Poly Release Key. For example, the following firmware file may be generated:

● Skyline-6-3-1-25001-release-2018-12-13.fw (signed with Release Key)

But unlike the sip.ld format firmware, which requires a separate build for each phone model, the same .fw format firmware file can be applied to all three phone models: VVX250, VVX350, and VVX450. The filename of a .fw image can be anything and must be explicitly specified in provisioning rules.

Enabling Background Firmware Update

Enabling background firmware update requires a one-time format transition process. This process takes about 4 to 5 minutes to complete and the phone is not usable during this period. It is highly recommended to not to disconnect the power during the process. You can refer to the BackgroundUpdate parameter status on the Status/System Status web page (Product Information section) to check whether background firmware update feature has been enabled on the phone.

You can start this transition process by appending the ,bgu-conv=enable keyword to the FirmwareURL parameter, such as:

http://192.168.1.1/backgroundupdate/,bgu-conv=enable

As soon as the device verifies that the firmware in the http://192.168.1.1/backgroundupdate/ path is current, it starts the process automatically with a notification message displayed on the phone screen until the process is done.

Once the transition process is completed, the phone auto reboots and factory resets. All existing configuration, call logs, and phone book are lost. The BackgroundUpdate parameter is also changed to Enabled. In case the procedure is interrupted or failed, you will have to use the Polyupdater to recover the device. it is sometimes necessary to reinstall a sip.ld formatted image into the device.

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Updating the Software

Using the Background Firmware Update Feature

After the feature is enabled, the device only takes a .fw formatted image. Also, when using auto firmware update during provisioning, a complete URL including the firmware file name must be given in the FirmwareURL parameter. The phone does NOT append partnumber.sip.ld to the path when downloading the image. Failure to include the .fw firmware filename results in a 404 or File not found error. The following is an example of a correct URL:

http://192.168.1.1/Skyline-6-3-1-25001-devel-2018-12-13.fw

When installing a .fw firmware from the device web page, the phone will NOT take a Config XML file as firmware file any more, as is the case of a sip.ld file. You must provide the path to the firmware file directly. If the given file is not a valid .fw firmware file, the firmware update procedure fails.

Reverting Back to sip.ld

Reverting back to use sip.ld firmware is equivalent to disabling background firmware update (to a .fw firmware). This requires a one-time format (inverse) transition process on the device that has background firmware update enabled. To do this, specify a complete URL including the firmware filename of a corresponding sip.ld formatted image corresponding to the phone model in use in the FirmwareURL parameter with the special keyword bgu-conv=disable appended. For example:

http://192.168.1.1/ucs/3111-48840-001.sip.ld,bgu-conv=disable

When the phone finds the special keyword in FirmwareURL, it first downloads the firmware file header according to the given URL and makes sure it is a valid sip.ld firmware image. Then it saves the firmware update URL into the Polyupdater and marks a flag to let the Polyupdater restore the flash partition on the next boot, and then it auto-reboots. On the next boot up, the Polyupdater proceeds with reverting to the original (UCS style) flash partitioning and subsequently upgrades to the given sip.ld firmware. Due to flash repartitioning, the phone configuration is factory reset and all existing configuration, call logs, phone book, and so forth are lost as a result.

Customization Data Auto Update

You can automatically update the phone customization data at the ITSP level.

For more information, see Phone Customization Data.

Auto Update Operation

Similar to the Auto Firmware Update feature, the Customization Data Auto Update feature is configured by a set of parameters. When it is enabled, your phone attempts to download the Customization Data package according to the scripts specified in the DownloadURL parameter. Then the data in the package is validated by the given MD5 checksum before it is installed to internal storage. As soon as data installation successfully completes, your phone restarts itself (warm boot) and won’t try to download the package again until the MD5 checksum is changed, even if the feature is still enabled.

The Auto Update operation is always performed after firmware update and all configuration provisioning are completed.

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Updating the Software

Auto Update Configuration Parameters

This feature is configured by the following parameters.

Auto Update Configuration Parameters

Parameter Description Default Setting

Method Current operational method of Provisioning. Choice of:

• Disabled = Do not download from DownloadURL

• System Start = Download from DownloadURL just once

on system start

• Periodically = Download from DownloadURL on system start, and then periodically at the interval specified in the Interval parameter

Note: First download on system start is performed after firmware update and configuration provisioning are complete.

Interval When Method is set to Periodically, this is the number of

seconds between download from DowloadURL. If value is 0, device downloads once only on system start (equivalent to setting Method to System Start).

DownloadURL URL of Customization Data package.

MD5Checksum Standard MD5 checksum (hexadecimal string) of the

Customization Data package.

Incremental When enabled, the Customization Data package is installed

incrementally without erasing the old data.

DnsLookupType Choice of:

• A Record Only

• SRV Record Only

• Try Both

Disabled

false

A Record Only

DnsSrvPrefix Choice of:

• No Prefix

• With Prefix

• Try Both

Username Optional Username for authentication if URL scheme is

http:// or https://.

Password Optional Password for authentication if URL scheme is

http:// or https://.

No Prefix

Page 78

Hardware and Accessories

This section provides information on configuring power management options and available VVX business IP phone, OBi Edition, accessories for your users.

Powering VVX business IP phones, OBi Edition, with an Ethernet Switch Connection

VVX business IP phones, OBi Edition, have a three-port Ethernet switch. The switch consists of one internally connected port to the phone processor for traffic to and from the phone and two Ethernet ports,labeled SW and PC.

You can power your phone through an AC power adapter or through a Power over Ethernet (PoE) cable connected to the phone's SW Ethernet switch port.

Use either the AC power adapter or the PoE cable as a power source, but not both.

Available Accessories

VVX business IP phones, OBi Edition, support the following accessories:

● 5 VDC power adapter: Powers the phone when Power over Ethernet (PoE) isn’t available.

● Polycom Wi-Fi wireless network adapter: Connects the phone to a wireless network (VVX 250, VVX

350, and VVX 450 only).

● USB flash drive: Use to copy ring tones, background images, and other media to the phone (VVX 250, VVX 350, and VVX 450 only).

● USB headsets (VVX 250, VVX 350, and VVX 450 only).

Page 79

Poly VVX EM50 Expansion Modules

Add additional lines to your VVX 450 business IP phone by connecting a PolyVVX EM50 expansion module.

The following features are available on the VVX EM50 expansion module:

● Assign a function to each line key

● Thirty line keys and three display pages

● Supports 90 lines on each expansion module and 48 phone lines

● Connect up to two expansion modules to a VVX 450 business IP phone to support a total of 228 lines

● The expansion module has a USB port to connect low-powered devices

VVX 150, 250, and 350 business IP phones don’t support expansion modules. You can use Poly VVX EM50 expansion modules only on VVX 450 business IP phones, OBi Edition, with OBi Software 6.4.0 or later.

Set Up a VVX EM50 Expansion Module

VVX EM50 expansion modules are powered and signaled by VVX business IP phones, OBi Edition, and require minimal setup. Expansion modules automatically configure and update when you connect them to the phone.

To set up a VVX EM50 expansion module

1 Connect a VVX EM50 expansion module to the USB port on the side of the VVX 450 business IP

phone, OBi Edition.

The LED lights on the expansion module line keys flash red and green as it initializes.

VVX EM50 Expansion Module Line Keys

The line keys on VVX 450 business IP phones, OBi Edition, and VVX EM50 expansion modules are numbered sequentially. For example, the VVX 450 business IP phone, OBi Edition supports 48 lines, numbered 1 to 48. The first line on the connected expansion module is line 49.

The line keys on the expansion module are divided into 15 left and 15 right keys on each page. Each expansion module supports three pages, extending its line keys to 90.

See Feature Keys for more information.

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Poly VVX EM50 Expansion Modules

VVX EM50 Expansion Module Background Picture

The default background image on the VVX EM50 expansion module (side car) is the same as the phone background. When you set the background image on the phone, the expansion module background automatically updates. If you attach more than one EM50 expansion module, both show the same background picture.

You can load a different background image for the expansion module by specifying the image in the User Preferences::SideCarBackgroundPicture parameter. The optimum image resolution is 480pixels wide by 800 pixels high.

Page 81

Audio Features

You can create customized tone patterns and ring tones for your VVX business IP phones, OBi Edition.

Tone Patterns

Tone and Ring Profile A default settings are set for North American telephone standards. Tone and Ring Profile B default settings are set for Australian telephone standards. You can download tone profiles for other countries from the OBiTALK forum.

Tone Profile Features of Your Phone

Tone profiles use the following format:

[field-1];[field-2];[field-3];...;[field - 6]

Use a semicolon to separate the configuration fields. You can’t use spaces in the tone profile patterns.

Field–1 Composition

Field-1 describes frequency components used for tone synthesis. It supports as many as three different frequencies.

The frequency expression is a string of numeric values with the notation + or –. The numeric values are the frequency's decimal values in Hz and amplitude in dBm (maximum 3 dBm).

Different frequencies are separated by a comma.

Example: 350-18,440-18,550+2

● The first frequency is at 350 Hz with strength at –18 dBm

● The second frequency is at 440 Hz with strength at –18 dBm.

● The third frequency is at 550 Hz with strength at +2 dBm

Field–2 Composition

Field-2 describes the overall tone playback duration in seconds.

The expression is a numeric value, and supports as many as three decimated digits. The numeric value can be negative, zero, positive, or skipped:

● Negative value: Tone plays indefinitely

● Zero value: Tone playback is skipped

● Positive value: Normal playback duration

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Audio Features

● No value: Tone plays indefinitely

Example: 30.234

● Tone playback terminates after 30.234 seconds.

Field–3 to Field–6 Composition

Fields 3 through 6 share the same definition. Each field describes one single cadence segment. Together, these four fields form a macro-segment, which repeats until tone playback expires.

The expression is a string of numeric values with the special notation '/', '(', ')', and ','.

t(f_0/on_0+off_0,f_1/on_1+off_1,f_2/on_2+off_2,f_3/on_3+off_3)

● t: The cadence segment duration in seconds.

 Negative value: Tone plays indefinitely

 No value: Tone plays indefinitely

 Zero value: The duration of this particular segment is zero

 Positive value: Normal playback duration

● f_0/1/2/3: The frequency component(s) used for the synthesis. Use one of following options (0 through 7):

 0: No frequency specified (silence)

 1: The first frequency

 2: The second frequency

 3: The first and second frequencies

 4: The third frequency

 5: The first and third frequencies

 6: The second and third frequencies

 7: The first and second frequencies if two or more than two frequency components, or the first

frequency if only one frequency component is available

If you don’t provide a value ifor f_0/1/2/3, the phone automatically uses the combination of the first one or two available frequency components.

● on_0/1/2/3: The tone active time in seconds.

 Negative value: Not allowed

 No value: Infinite tone active time

 Others: Normal tone active time (as many as three decimated digits)

● off_0/1/2/3: The tone inactive time in seconds

 Negative value: Not allowed

 No value: Infinite tone inactive time

 Others: Normal tone inactive time (as many as three decimated digits)

Example: 4(1/.3+2.34,3/2+1.5)

● Use the first frequency to generate a tone for 0.3 seconds.

● Follow this tone with 2.34 seconds of silence.

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● Use a combination of the first and second frequencies to generate a tone for 2 seconds.

● Follow this tone with 1.5 seconds silence.

● The cadence repeats for 4 seconds.

Tone Examples

These examples show the interpretation of a few common tone patterns:

Dial Tone

DIAL, "350-18,440-18"

Dial tone is generated as a mixture of two frequency components:

350 Hz at –18 dBm and 440 Hz at –18 dBm

The expiration time is infinite, and tone active time is infinite.

Busy Tone

BUSY, "480-18,620-18;10;(.5+.5)"

Busy tone is generated as a mixture of two frequency components:

480 Hz at –18 dBm and 620 Hz at –18 dBm

The expiration time is exactly 10 seconds. It has only one cadence segment, which has tone active 0.5 second and tone inactive 0.5 second.

Prompt Tone

PROMPT, "480-16;10"

Prompt tone is generated from a single frequency component:

480 Hz at tone infinite active time.

–16 dBm. The expiration time is exactly 10 seconds. It has only one cadence segment, which has

SIT Tone

SIT_1, "985-16,1428-16,1777-16;20;(1/.380+0,2/.380+0,4/.380+0,0/0+4)"

Special information tone (SIT) is generated from a set of frequency components:

● First frequency: 985 Hz at

● Second frequency: 1428 Hz at

● Third frequency: 1777 Hz at

The expiration time is exactly 20 seconds. It has only one cadence segment, which includes four on-off sections. The segment has infinite repeating time:

● The first on-off section: generated by the first frequency component, and it has 0.38 tone second active time and 0 inactive time.

● The second on-off section: generated by the second frequency component, and it has 0.38 tone second active time and 0 inactive time.

–16 dBm

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● The third on-off section: generated by the third frequency component, and it has 0.38 tone second active time and 0 inactive time.

● The fourth on-off section: only generate silence since no frequency component is specified. It has tone 0 second active time and 4 seconds inactive time.

Stutter Tone

STUTTER, "350-18,440-18;20;.2(.1+.1);()"

Stutter dial tone is generated from a mixture of two frequency components:

350 Hz at has two cadence segments.

● The first segment includes only one on-off section, on 0.1 second and off 0.1 second, and on-off

● The second segment includes one on-off section, and has infinite repeating time and infinite tone

For more information on Tone Profile A & B parameters, see the Tone Profile X Web Page (X = A, B) table in the Device Web Page and Configuration Parameter Reference section.

For more information on call waiting parameters, see the Tone Profile X Web Page (X = A, B) table in the

Device Web Page and Configuration Parameter Reference section.

–18 dBm and 440 Hz at –18 dBm. The expiration time for the entire tone is exactly 20 seconds. It

repeats for 2 seconds.

active time, and plays until the entire tone duration has elapsed.

Ring Tones and Ring Patterns

The general format of an OBi ring profile is [field-1];[field-2];...;[field - 5]

Use a semicolon to separate as many as five configuration fields. You can’t use spaces in the ring profile patterns.

Field-1 Composition

Field-1 describes the overall ringing duration in seconds.

The expression is a numeric value and supports as many as three decimated digits.

The numeric value can negative, zero, and positive:

● Negative value: Ringing lasts indefinitely

● No value: Ringing lasts infinitely

● Zero value: Ringing is skipped

● Positive value: Normal ringing duration

Example: 30.5

● This example illustrates a ringing tone that ends after 30.5 seconds.

Field-2 to Field-5 Composition

Fields 2 through 5 share the same definition, and each field describes one single cadence segment. Together, the four fields form a macro-segment, which repeats until ringing expires.

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The expression is a string of numeric values with the special notation '(' , ')', and ','.

t(on_0+off_0,on_1+off_1,on_2+off_2,on_3+off_3)

● t: The cadence segment duration in seconds.

 Negative value: Ringing indefinitely

 No value: Ringing indefinitely

 Zero value: Ringing is skipped

 Positive value: Normal ringing duration

● on_0/1/2/3: The ring active time in seconds.

 Negative value: Not allowed

 No value: Infinite ring active time

 Others: Normal ring active time (as many as three decimated digits)

● off_0/1/2/3: The ring inactive time in seconds.

 Negative value: Not allowed

 No value: Infinite ring inactive time

 Others: Normal ring inactive time (as many as three decimated digits)

Example: 4(.3+2.34,2+1.5)

● This example illustrates a ringing tone comprised of two segments.

● Ringing is active for 0.3 seconds, followed by 2.34 seconds of silence, then ringing for 2 seconds, and

followed by 1.5 seconds of silence.This cadence operates repeatedly for 4 seconds.

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Voice Services

A voice service, also known as a line or trunk, is an individual user account with an ITSP. You can configure the following voice services on your phone’s IP port:

● SP1

● SP2

● SP3

● SP4

● SP5

● SP6

● OBiTALK

An SPn service can be a generic SIP voice service. SIP/SP services include an extension from a PBX or a subscriber account with a service provider. Every SP service user account requires a user name and usually a password for authentication. The service provider assigns an extension number or DID number to the user account. The assigned number may be the same as the user name of the account.

OBiTALK is a built-in service that Poly provides and manages for customers to use for technical support and device-to-device calling among OBi devices.

ITSP Profiles

The configuration of an SP service is divided into a service provider part and a service subscriber part.

Service Provider Part

The service provider part comprises parameters that are common to all service subscriber accounts from that service provider.

Each service provider part is an ITSP profile that has its own parameter groups. You can configure as many as six ITSP Profiles (A through F) in a phone configuration.

Service Subscriber Part

The service subscriber part comprises of parameters that may vary for each specific subscriber account from the service provider.

The service subscriber, known as an SP service, includes the SPn:: binds the SP service with an ITSP Profile. By default, the SPn::X_ServProvProfile parameter for all SP

X_ServProvProfile

parameter that

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services points to ITSP Profile A. If you want to use two different service providers with your phone, configure the settings for them in ITSP Profile A and ITSP Profile B respectively.

A common mistake is not setting the X_ServProvProfile parameter correctly to point to the corresponding ITSP profile.

Audio Codec Profiles

Two codec profiles are available on your phone, and they’re selectable per trunk (OBiTALK, SPn, n = 1 through 6). To select a codec as the preferred codec in this profile, set the priority of that codec to be highest among all the enabled codecs in the profile. You can assign each of the SP and OBiTALK services to a codec profile in its corresponding configuration. The codec list to use when setting up a call on the underlying service is formed from the list of enabled codecs in the chosen profile and ordered according to the assigned priorities in the profile. For codecs with the same priority setting, the codec that appears first on the codec profile web page has a higher priority.

Specifying Target Phone Numbers

There are places within the configuration that specify a target phone number, such as a speed dial number or a call forward number.

Two formats specify a target phone number:

● Short number: The number itself is specified, such as 3231234.

● Full number: The number and the service to use the number are specified, such as

sp3(14089993312).

The case-insensitive service names to use for each service in the full number specifications the following:

 spn for SPn Service for n = 1 – 6

 pp for OBiTALK Service

Overview of Common Trunk Configuration

Trunks of every kind share some common characteristics that you can configure.

Trunk Capacity

Trunk Capacity is the maximum number of simultaneous calls allowed on the trunk. You can set the value for each service using the MaxSessions parameter. The default value is 2 for all services. For OBiTALK service, the maximum value is 4. For other SIP/SP services, do not set the value higher than the maximum number of simultaneous calls allowed by the service provider.

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Service Enable

Before you put a trunk into service, enable the trunk in the phone configuration. There’s an Enable parameter for each service, and this parameter is checked by default.

Service Account Credentials

All SP services require credentials, but OBiTALK services don’t require credentials. At the minimum, you must configure a user name for the SP service account using the following parameters:

● SPn Service- Service Credentials::AuthUserName

● SPn Service- Service Credentials::AuthPassword (Optional; use if you require a password for

server authentication)

In a less common situation where the user name used for SIP authentication is different from the account user name, set the account user name in SPn Service- Service Credentials::URI and the different user name for authentication only in AuthUserName (required). If URI isn’t specified, it’s used for both as the account user name and for SIP authentication. Note also that if AuthUserName isn’t specified, your phone considers the service as disabled.

Servers

OBi Edition phones support the following servers and voice services:

● SIP servers

● OBiTALK servers

No matter what technology the service provider side equipment uses, you must provision it into your phone configuration as a domain name or an IP address along with a port number if the server isn’t listening at the standard port (5060). Note that since OBiTALK servers are known by your phone, there’s no need to configure the server domains for this service. For other SIP/SP services, configure the proxy server in the ITSP Profile X – SIP::ProxyServer parameter. If the listening port is nonstandard, configure the correct value in ITSP Profile X – SIP::ProxyServerPort. The OutboundProxy parameter in the same parameter group is often needed when the device-facing server is a session border controller (SBC). Similarly if the outbound proxy isn’t listening at the standard port, configure the correct port value in OutboundProxyPort. The RegistrarServer and RegistrarServerPort parameters are rarely needed; your phone assumes that the SIP Registrar is the same as the SIP Proxy Server if they aren’t specified separately.

SIP Transport refers to the transport protocol to use to exchange SIP messages with the server: UDP, TCP, and TLS, which are all supported by your phone. Use the ITSP Profile X – SIP::ProxyServerTransport parameter to configure the transport protocol. For TCP/TLS, your phone must start a TCP/TLS connection with the ProxyServer and use the same connection to exchange all subsequent SIP messages. If OutboundProxy is specified, your phone starts the TCP/TLS connection with the OutboundProxy instead. With the OutboundProxyTransport parameter, it’s possible to choose a different transport to use with the OutboundProxy and with the

When you only specify a short number, your phone determines the service to use, where necessary, by going through normal digit map and call routing processing. With a specified full number, your phone uses the number and service as specified without any modification.

ProxyServer

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Voice Services

SIP/SP Services

You can configure as many as six SIP/SP service accounts on your phones.

Each ITSP configuration is grouped as an ITSP Profile. There are six ITSP profiles available, referred to as ITSP Profile A, B, C, D, E, and F, respectively. SP service account specifics are grouped under the heading SPn Service, where n = 1— 6. An ITSP Profile includes the ProxyServer, OutboundProxy, and DigitMap parameters, but, it doesn’t include account-specific parameters. An SP Service includes account-specific parameters such as AuthUserName (usually, but not necessarily, the same as the phone number of the account), AuthPassword, CallerIDName, and X_ServProfile (which ITSP Profile to apply the ITSP-specific parameters from). If both SP Services use the same ITSP, it’s usually possible to configure just one ITSP Profile with both SP Services referring to the same profile. However, if abstraction of an ITSP Profile isn’t sufficient to cover a particular ITSP, configure multiple ITSP profiles for the same ITSP and have each individual SP service using that ITSP to point to a different ITSP profile.

The SPn Service using ITSP Profile X is enabled by your phone only when at least the following parameters are set:

● ITSP Profile X – SIP::ProxyServer = Not Blank

● SPn Service::Enabled = true (or checked on the native phone web page)

● SPn Service::AuthUsername = Not Blank

where X = A – F and n = 1 – 6. Otherwise, your phone considers the service disabled.

OBiTALK Service

OBiTALK is a proprietary protocol for communications among OBi Edition phones and to OBiTALK device management servers. The protocol is intended for two main purposes:

● Peer-to-peer calling between OBi devices

● Device management by OBiTALK servers

Every OBi Edition phone comes with one instance of the OBiTALK service with the (fixed) factory-assigned 9-digit device OBi number as the userid of the service. OBi devices can call each other by dialing the other party’s OBi number.

The OBiTALK service also enables you to view and change the settings of your phones from the OBiTALK portal. If you disable the OBiTALK service in your phone’s configuration, you can’t place OBiTALK voice calls or manage device features through the OBiTALK portal.

The OBiTALK Service::Enable parameter enables the OBiTALK service by default, unless disabled through ZT customization.

You may want to limit OBiTALK calls just to the OBihai echo server. To do this, the administrator can change the value of OBiTALK Service::DigitMap to: (<ob>222222222|ob222222222). You can change or add more OBi numbers to this digit map by following the same pattern. A simple way to disable OBiTALK voice calls completely is by setting OBiTALK Service – Calling Features::MaxSessions to 0. You can’t do echo test in that case.

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Directories and Contacts

Your phone supports a directory search function with an external server using the Lightweight Directory Access Protocol (LDAP). To use this function, you must configure an LDAP service on the phone. Users then invoke the LDAP directory search application by selecting the option from the phone main menu or by pressing a softkey.

LDAP Service Setup

You can point the Network Directory option on the main menu of the phone to an LDAP service using the following parameters.

LDAP Parameters

Parameter Group Parameter Description

IP Phone – LDAP – Server

Host The hostname can be an IP address or domain name,

with optional ldap:// or ldaps:// scheme prefix. For example: 192.168.15.186, ldap.forums.com, ldap://ldap.testathon.net are all acceptable hostname formats.

If scheme is not specified,

Port LDAP Server listening (TCP) port. The standard port is

389 for ldap:// and 636 for ldaps://. If the port value is 0 or blank, the phone uses the corresponding standard port.

Password The Bind password for Simple or SALSL authentication

Note that this parameter is case-sensitive.

TLSSecurityProfile The security profile for 802.1X authentication.

ldap:// is implied.

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LDAP Parameters (continued)

Parameter Group Parameter Description

IP Phone – LDAP – Search Parameters

BindDN A Distinguished Name (DN) that is authorized to use the

LDAP service. If none is specified, the query is regarded as an anonymous one which may or may not be acceptable to the server.

The BindDN value is usually derived from a user name that typically looks like an email address, such as admin@ldap.example.com. In which case, the corresponding BindDN would be:

CN=admin,OU=users,DC=example,DC=com

Note that in the last example, the DN includes only the last two parts of the domain name for illustration purpose only.

The DN may as well include the DC=ldap field, for example. But the key point is that this value must agree exactly with how it is specified at the server side.

SearchBase This parameter specifies the starting point of the LDAP

search. It is a case-insensitive comma-separated list of {object}={value} pairs, where {object} can be any of the following:

• CN (Common Name)

• OU (Organization Unit)

• O (Organization)

• C (Country)

• DC (Domain)

If the value is not specified, the phone by default derives the search starting point from the value of LDAP –

Server:: Host. For example, if Host is ldap.example.com, the default SearchBase value is DC=example,DC=com

Note that it is a common convention to use just the last two parts of the service domain as a search base, but it is not necessarily so. The phone assumes this convention when SearchBase is not specified.

IP Phone – LDAP – Search Parameters

ProtocolVersion Protocol version. Either 3 or 2. 3 is the default.

TLS_ReqCert Controls whether to verify the server’s certificate on a TLS

connection. Choice of:

• never

• demand

Default value is never, which means not to verify the server’s certificate.

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LDAP Parameters (continued)

Parameter Group Parameter Description

IP Phone – LDAP – Search Parameters

ResultsPerPage Specifies how many results to display on screen per page.

Valid values are:

• 20

• 40

• 60

• 80

• 100

Default value is 20.

DefaultSearchFilter Default search filter to append to each search. This must

be specified as a complete and valid LDAP search filter. For example:

(|(objectclass=contact)(objectclass=person ))

Default value is: (objectclass=*).

QueryFields A comma-separated list of user input LDAP

attributes/Display-Name to form the query filter. Each item has three attributes separated by two slashes (/): {ldap-attr}/{display-name}/{type} where

• {ldap-attr} is the standard ldap-attribute-name, such as sn, givenName, telephoneNumber, cn,

... . This is the only required attribute in each field.

• {caption} is optional. This is the caption to display on the screen for the input box. If not specified, the {ldap-attr} value is used in its place.

• {type} is either A or N, for alphanumeric or number type respectively and is case insensitive. If not specified, it is assumed to be A.

For example: givenName/First

Name,TelephoneNumber,Mobile

Default value is:

givenName/First Name,sn/Last Name,telephoneNumber/Tel,mobile/Mobile,hom ePhone/Home

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LDAP Parameters (continued)

Parameter Group Parameter Description

IP Phone – LDAP – Search Parameters

ResultFields Comma-separated list of LDAP fields to display for each

entry of the search result. Each field has three attributes separated by two slashes (/): {ldap-attr}/{caption}/{type} where

• {ldap-attr} is the standard ldap-attribute-name, such as sn, givenName, telephoneNumber, cn,

.... This is the only required attribute in each field.

• {caption} is optional. This is the caption to display on the screen for the displayed value. If not specified, the {ldap-attr} value is used in its place.

• {type} is either S, C, or N, for String, Callable Number, or Picture, respectively. It is case insensitive. If not specified, it is assumed to be S.

Default value is:

cn/Common Name,sn/Last Name,givenName/First Name,telephoneNumber/Tel/y,mobile/Mobile/y ,homePhone/Home/y

NameFieldPreference Comma-separated list of LDAP attributes to be used as

the Caller ID Name to display on screen, ordered by preference. The first non-empty value in the list is used.

Default value is cn,givenName sn.

NumberFieldPreference Comma-separated list of LDAP attributes to be used as

the Number to display on screen and to call by default, ordered by preference. The first non-empty value in the list is used.

Default value is telephoneNumber,mobile,homePhone.

IP Phone – LDAP – Search Parameters

SASL Parameters (not applicable for LDAP version 2)

PhotoFieldPreference Comma-separated list of LDAP attributes to be used as

SortByAttribute The LDAP attribute to use for sorting the search results by

Attribute Comma-separated list of attributes to request from server.

the photo to display on screen, ordered by preference. The first non-empty value is used.

Default value is thumbnailPhoto.

the server. Default value is cn

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LDAP Parameters (continued)

Parameter Group Parameter Description

IP Phone – LDAP – SASL Authentication

Parameters

IP Phone – LDAP – Search Parameters

SASL_AuthMethod Method to use for SASL authentication. If the value is

Disabled, the phone uses Simple authentication only. Choice of:

• Disabled (the default)

• Plain

• MD5

SASL_AuthCID The authentication ID for SASL authentication. The format

of this ID depends on the actual SASL mechanism used.

Client Authentication

LDAP v2 supports ldap:// and ldaps:// with Simple Authentication only. LDAP v3 adds support for TLS and SASL Authentication. Simple authentication involves sending the LDAP server the FQDN of the client and the corresponding password in clear-text, which has security issues unless you use ldaps:// or TLS.

Simple Authentication and Security Layer (SASL) [RFC2222] is a framework for authentication. To use SASL, you must set the LDAP – SASLAuthMethod parameter to either

For more informations on each of these SASL mechanisms, go to http://www.openldap.org.

Plain or MD5.

LDAP Directory Search Application

Users can start the LDAP application on the phone from the Main menu or with a softkey (with ID = ldap).

Invoke LDAP by Main Menu – Directories Option

Include the Main menu Item ID directories in the Phone Settings – GUI Menus::MainMenu1 parameter. When the LDAP service is properly configured, the LDAP option appears under the Directories menu, as shown:

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Directories and Contacts

LDAP display example

Invoke LDAP by Main Menu – Network Directory Option

First you must include the Main menu item ID netdir in the Phone Settings – GUI Menus::MainMenu1 parameter. To make the Network Directory option on the Main menu invoke the LDAP service, use the following settings:

IP Phone Settings – Network Directory::Enable = true (checked)

IP Phone Settings – Network Directory::VoiceService = LDAP

Invoke LDAP by Softkey – LDAP

To use a softkey to invoke the LDAP application, add the ldap softkey to any of the configurable softkey sets. For example, configure the following value for the Home softkey set with the LDAP softkey in the fourth position:

redial,cfwd,dnd,ldap

Search Fields

By default, your phone displays the following search fields:

● Last Name (sn)

● First Name (givenName)

● Tel Num (telephoneNumber)

● Mobile Num (mobile)

● Home Num (homePhone)

One of more of these search fields may be specified per query; all the search criteria are added together to form the search filter, and the value is case-insensitive. To specify partial match of an attribute value, use a * wildcard character. For example: set Last Name = s* to query all entries with the sn that starts with an s or S.

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Directories and Contacts

You can customized the search fields presented to you by specifying the fields in the QueryFields parameter. This is a comma-separated list of fields. Refer to the LDAP parameter table above for the syntax.

Result Fields

The search results are presented in a table where a Name, a Number, and a Picture are shown, when the values are available. Which LDAP attributes in the result are to be used for the Name, Number, and Picture display can be controlled by setting the NameFieldPreference, NumberFieldPreference, and PhotoFieldPreference parameters. Each of these parameters is a comma-separated list of LDAP attributes arranged in order of preference. The first attribute in the list that has a non-empty value is used for the corresponding display field.

You can see more attribute values of an entry by highlighting the entry on the top-level search result table and pressing the OK key on the phone. This brings up the LDAP Result Details screen of the selected entry. You can customize the attributes to display on this screen with the ResultsFields parameter, which is a comma-separated list of fields to present to you. Refer to the LDAP parameter table for the syntax of this parameter.

Search result examples

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Directories and Contacts

Sorting of Results

The phone relies on the server to sort the results. Sorting is based on a single LDAP attribute which can be customized with the SortByAttribute parameter. The default value is cn.

Replace the Built-In Phone Book with LDAP

You can replace the built-in phone book with LDAP, such that when you press the phbk softkey or select Contacts from the Main menu, it launches the LDAP feature instead of the built-in (local) phone book. Below

is the configuration for this:

User Preferences – Phone Book Settings::

Phone Settings – Network Directory::VoiceService = LDAP

ActionURL

= phone://netdir

Import/Export Phone Book Contents

To enable Phone Book import from a PolyPhoneBook XML, specify a URL in the ImportURL parameter (under User Preferences page Phone Book Settings. When a valid ImportURL is configured into the phone, the Import softkey is shown on the top level screen in the Contacts app, by which you can invoke the import operation. For example:

ImportURL =

http://192.168.15.1 0/myserver.com/apolyphonebook?mac=$MAC,no-verify,tlsprofile=

Note that the comma-separated parameters after the URL are optional and are used to control the HTTP connection only.

Phone Book Import/Export

Web Page Section Parameter Description

User Preferences

To enable Phone Book export to a PolyPhoneBook XML, specify a URL in the ExportURL parameter (under User Preferences page Phone Book Settings. If a valid ExportURL parameter is configured into the phone, the Export softkey is shown on the top level screen of the Contacts app, by which you can trigger the export operation. Note that the phone tries to save the file on the server with the filename PolyPhoneBook-yearmonth-day-hh-mm-ss.xml, where year-month-day-hh-mm-ss is the current date-time in GMT. For example:

ExportURL =

Note that server-type is an optional comma-separated parameter to control the format of the HTTP Post message body. If server-type is not specified, the phone sends a message body like this:

Phone Book Settings

http://192.168.15.100/hfs,server-type=1

ImportURL A URL for importing into the phone book from a

PolyPhoneBook XML

ExportURL A URL for uploading the internal phone book as a

PolyPhoneBook XML. You can append an optional comma-separated parameter

servertype=type to the URL; type can be 0 or 1. See the examples for the meaning of each type.

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Directories and Contacts

POST /hfs/ HTTP/1.1 Host: 192.168.15.100 User-Agent: VVX450 Cache-Control: max-age=0 Accept-Language: en-us, en Accept-Charset: ISO-8859-1, utf-8 Content-Type: application/xml Content-Length: 362 Connection: Close

<?xml version="1.0" encoding="utf-8"?> <PolyPhoneBook version="1.0"> <item> <name>Cae Samson</name> <number>999563321</number> <ringtone>/data/ringtones/Office B.wav</ringtone> <mobilenumber>9996632356</mobilenumber> <officenumber>9995563321</officenumber> <email>asam@abce.com</email> <defaultnumber>generic</defaultnumber> </item> </PolyPhoneBook>

When server-type=1 (for example, HFS), the message body would be like this:

POST /hfs/ HTTP/1.1 Host: 192.168.15.100 User-Agent: VVX450 Cache-Control: max-age=0 Accept-Language: en-us, en Accept-Charset: ISO-8859-1, utf-8 Content-Type: multipart/form-data; boundary=573e34e87ee05a3d Content-Length: 540 Connection: Close

--573e34e87ee05a3d Content-Disposition: form-data; name="file"; filename="PolyPhoneBook-2019-10-1-20-47-37.xml" Content-Type: application/octet-stream

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Directories and Contacts

<?xml version="1.0" encoding="utf-8"?> <PolyPhoneBook version="1.0"> <item> <name>Cae Samson</name> <number>999563321</number> <ringtone>/data/ringtones/Office B.wav</ringtone0> <mobilenumber>9996632356</mobilenumber> <officenumber>9995563321</officenumber> <email>asam@abce.com</email> <defaultnumber>generic</defaultnumber> </item> </PolyPhoneBook>

--573e34e87ee05a3d--

When server-type=1 (for example, Google Drive), the message body looks like this:

POST /hfs/ HTTP/1.1 Host: 192.168.15.100 User-Agent: VVX450 Cache-Control: max-age=0 Accept-Language: en-us, en Accept-Charset: ISO-8859-1, utf-8 Content-Type: multipart/related; boundary=476f0c72febd8223 Content-Length: 572 Connection: Close

--476f0c72febd8223 Content-Type: application/json; charset=UTF-8

{ "name": "PolyPhoneBook-2019-10-1-20-48-40.xml" }

--476f0c72febd8223 Content-Type: application/octet-stream <?xml version="1.0" encoding="utf-8"?> <PolyPhoneBook version="1.0"> <item> <name>Cae Samson</name> <number>999563321</number> <ringtone>/data/ringtones/Office B.wav</ringtone> <mobilenumber>9996632356</mobilenumber> <officenumber>9995563321</officenumber> <email>asam@abce.com</email> <defaultnumber>generic</defaultnumber> </item> </PolyPhoneBook>

--476f0c72febd8223—

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Call Controls

You can configure call features as a phone-level feature or a line-level feature. A phone feature applies to all calls on the phone regardless which line a call is on. Call waiting, for example, is a phone feature. A line feature applies only to calls on a specific line. For example, busy lamp field (BLF) is a line feature.

Some features may haveboth a phone feature version and a line feature version. For example, you can provision Do Not Disturb as a phone feature for all calls and as a line feature for each line for the SP services (SP1–SP6) and OBiTALK services.

Call States

As a call progresses from beginning to end, it goes through a number of defined stages commonly known as call states or states. The following table includes the call states for calls on your phone.

List of Call States

Icon Call State Description Available Operations LED Pattern

Dial Tone Dial tone plays to prompt user to

enter the target number to call.

Dialing User is entering a target number to

call.

Trying Trying to call the dialed number but

the called party hasn’t started ringing yet.

Peer Ringing The called party is ringing. End Fast blinking

Ringing An incoming call is ringing the phone. Reject, Answer Fast blinking red

Connected Connected on a call and both sides

are talking.

Holding User has placed the call on hold. End, Resume, Add to

Ended Call failed due to various reasons,

such as invalid number, service not available, called party busy, and so forth.

End Steady green

green

End, Hold, Transfer, Blind Transfer

Conf., Transfer, Blind Transfer

End (Remove the Call)

Steady green

Slow blinking red

Slow blinking green

Poly VVX 350 OBi Edition Administrator Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Before You Begin

Audience, Purpose, and Required Skills

Related Poly and Partner Resources

Notational Conventions

Canonical Fashion

Literal Fashion

Boolean Values

Multiple Choice Values

Parameter Values

XML Usage

Getting Started

Product Overview

Supported Phones and Accessories

Working with VVX Business IP Phones, OBi Edition

Input Methods

Phone Keypad

Logging In to the Phone

Phone Native Web Portal

Find the Phone IP Address

Local Device Configuration

Access the Device Management Web Portal

Navigating the Device Management Web Portal

OBiTALK Portals

User Portal

Device Management Platform Portal – for ITSPs

Record Version Information

Supported Network Configurations

Configuring the External Ethernet Ports

Configure the WAN Interface

Configure the Wi-Fi Interface

DHCP Options

DNS Lookup

Lookup Order

Locally Configured DNS Lookup Table

NTP Servers and Local Time

Manually Configuring Phones

Telephone-IVR-Based Local Configuration

Main Menu

Additional Integrated Voice Response Operations Options

Provisioning Phones

Remote Provisioning

3CX Plug-and-Play Provisioning

Zero-Touch Provisioning

Configuring Security Options

802.1X Authentication

HTTPS Support

Minimum Password Length Support

Phone Display and Appearances

LED Pattern Customization

LED Settings Parameters

Local Interface Menu Customization

Main Menu Item IDs

Net Services Menu Item IDs

Preferences Menu Item IDs

Settings Menu Item IDs

Product Info Menu Item IDs

Cache Control of Downloaded (Temporary) Data

Phone Customization Data

Background Pictures

Use a USB Flash Drive to Add a Personal Photo

Fonts Customization

Language Customization with Dictionary Files

Phone Book Pictures

Ring Tones

Phone Customization Data Package

Uploading Customization Data Package to the Phone

Internal Data Storage Paths for User Preferences Settings

Updating the Software

Updating the Firmware

Update Firmware Using IVR

Update Firmware from the Local Interface

Update Firmware from the System Web Interface

Automated Firmware Update

Background Firmware Update

Customization Data Auto Update

Auto Update Operation