Poly SupraPlus Wideband USB for Microsoft User Guide

Plantronics

SuprapluS® wideband uSb

hw251n-uSb

0 0 0

WELCOME

Welcome to the Plantronics family of headset products. Plantronics provides a wide
range of products from mission-critical and business-critical applications to personal
communications and entertainment. For additional information visit our web site at

www.plantronics.com where you can visit our 24/7 support, browse through our

knowledge base, chat live or ask a question. We also feature a variety of installation
tutorials to make set up quick and easy.

TABLE OF CONTENTS

Register your Product Online 2

Technical Assistance 2

Package Contents 3

Features 3

Powering USB Adapter 4

Wearing the Headset 4

Using the Headset 6

Troubleshooting 7

Warranty 8

PACKAGE CONTENTS

SupraPlus Wideband USB

FEATURES

REGISTER YOUR PRODUCT ONLINE

Visit www.plantronics.com/productregistration to register your product online
so we can provide you with the best possible service and technical support.

TECHNICAL ASSISTANCE

Visit our Web site at www.plantronics.com/support for technical support including
frequently asked questions, compatibility and accessibility information. The Plantronics
Technical Assistance Center (TAC) is also ready to assist you. Dial [phone] ext. 5538

2

Mute/Mute LED

Volume Up/Down

Answer/End

WARNING: Do not use headphones/headsets at high volumes for an extended
period of time. Doing so can cause hearing loss. Always listen at moderate levels. See

www.plantronics.com/healthandsafety for more information on headsets and hearing.

3

2"

50.8

mm

3.2

3

3.3

3.4

3.1

POWERING

2.1

2

1

2

3

1

6

7

4

5

8

Powering the SupraPlus Wideband USB

The USB adapter is automatically
powered on upon inserting into the
USB port of the computer.

No additional software or drivers
are required to use this headset with
Microsoft Office Communicator.

WEARING THE HEADSET

1. Identify the Components

1

Adjustable Headband

2 Receiver
3 Click Stop Turret
4 Clothing Clip
5 Headset Cord
6 Ear Cushion
7 Boom
8 Noise-Canceling Microphone

2. Adjust the Headband

To adjust the headband, lengthen or shorten

the band until it fits comfortably. The clickstop
feature keeps the headband securely adjusted.

Position the headset receiver so that the

foamcushion sit comfortably over the center of
your ears.

2.1 Adjust to fit.

Front Back

3. Adjust the Mouthpiece

3.1 Hold the receiver securely against your ear with one hand.

With your other hand, adjust the clickstop turret and the microphone so that

the tip sits two finger- widths from the corner of your mouth. (To prevent breath
noise, avoid putting the microphone in front of your mouth.)

3.2 Carefully bend and shape the boom with both hands as shown. Avoid bending or

twisting the boom near the microphone or earpiece.

4 5

USING YOUR HEADSET

TROUBLESHOOTING

Answering/ending/making calls
with Microsoft Office Communicator

To make a call, select the contact you want to talk to or dial the number via Office
Communicator.

To answer or end a call, simply press the call answer end button.

Adjusting Volume

To increase listening volume, press the upper end (+) of the volume button. To decrease
listening volume, press the lower end (-).

To adjust the listen or speak volume of the Microsoft Office Communicator, please refer to
the softphone user documentation.

To adjust the speak volume of the audio device on the computer, use the Sound and Audio
Device section on the Control Panel. It is recommended that the volume is adjusted on the
inline control and not the Windows volume control.

Problem Solution

I cannot hear caller.

Callers cannot hear me.

Sound in headset is distorted.
I can hear echo in headset.

The other headset I was using to listen
to music does not work any more.

My headset stops responding
to button presses.

• The USB adapter is not set as the default

audio device. Use the Audio settings in
Windows under Sounds and Audio Devices
to select “SupraPlus Wideband USB” as the
audio device.

• Listening volume is too low. Press the volume

up button on the headset.

• Headset is muted. Press the mute button on

headset to unmute the microphone.

• Headset microphone boom aligned incorrectly.

Align the headset boom with your mouth.

• The USB adapter is not set as the default

voice device. Use the Voice settings in
Windows under Sounds and Voice Devices
to select “SupraPlus Wideband USB” as the
voice device.

• Lower the listen volume on your softphone

until the distortion disappears.

• Adjust volume on headset.

• The USB adapter will set itself as the default

audio device in Windows. Use the Audio
settings in Windows under Sounds and Audio
Devices to change the device used for audio.

• When a PC goes into standby or hibernation,

the USB adapter no longer is powered on. Be
sure your PC is in an active state.

Muting a Call

During a call, briefly press the mute button to mute the microphone. When muted, the
Mute LED will be lit.

To unmute press the button again.

76

WARRANTY

SOUND INNOVATION

EU & US

LIMITED WARRANTY

• This warranty covers defects in materials and workmanship of products manufactured,

sold or certified by Plantronics which were purchased and used in the United States.

• The warranty lasts for two years from the date of purchase of the products.

• This warranty extends to you only if you are the end user with the original purchase receipt.

• We will at our option, repair or replace the products that do not conform to the warranty.

We may use functionally equivalent reconditioned/refurbished/remanufactured/pre-owned or
new products or parts.

• To obtain service in the U.S., contact Plantronics at (866) 363-BLUE (2583).

• THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.

• This warranty gives you specific legal rights, and you may also have other rights that

vary from state to state. Please contact your dealer or our service center for the full
details of our limited warranty, including items not covered by this limited warranty.

The Class B digital apparatus complied with Canadian ICES-003

Brazil

Tel: [phone]
[phone]

Canada

Tel: [phone]
[phone]

United Kingdom

Plantronics Ltd
Wootton Bassett, UK
Tel: [phone]
[phone]

Plantronics Ireland

Citywest Business Campus
Dublin 24
Office: [phone]
Service ROI: 1800 551 896

Germany

Plantronics GmbH
Hürth, Deutschland
Kundenservice:
Deutschland 0800 9323 400
Österreich 0800 242 500
Schweiz 0800 932 340

Danmark

Tel: [phone]

Spain

Plantronics Iberia, S.L.
Madrid, España
Tel: [phone]

Latin America

Tel: [phone]
[phone]

Finland

Tel: [phone]

France

Plantronics Sarl
Noisy-le-Grand

Hong Kong

更多信息,請聯絡 當地的經銷∞”.

Italy

Plantronics Acoustics Italia Srl
Milano, Italia
Numero Verde: 800 950934

Japan

製品関係の質問がありましたら、プラントロニク
スの代理店にお問い合わせ下さい

Korea

추가 정보는 현지 총판 또는 대리점에º¬ 받으실
수 있습니다.

Sweden

Sverige: 02002 14681

Taiwan

更多信息,请联络您当地的æ¬销商.

Netherlands

Plantronics B.V.
Hoofddorp, Nederland
Tel: (0)0800 Plantronics
0800 7526876 (NL)
00800 75268766 (BE/LUX)

Norway

Norge
Tel: [phone]

Portugal

Tel: [phone]

Turkey

Daha fazla bilgi için:
www.plantronics.com

United States

Plantronics Inc
345 Encinal Street
Santa Cruz, CA 95060 USA
Tel: [phone]

www.plantronics.com

© 2007 Plantronics, Inc. All rights reserved. Plantronics, the logo design, DA45, D261N, and SupraPlus
are trademarks or registered trademarks of Plantronics, Inc.
a trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks
are the property of their respective owners. Patents U.S. 5,210,791; 5,259,780; D494,154; and D505,413 and
Patents U.S. 5,210,791; D498,470, and D505,413

Windows is either a registered trademark or

78899-01 (01/08)

0 0 0 0