Using the Productivity Suite with the
SoundPoint® IP and SoundStation® IP
Phones
This guide provides basic instructions for
the following Productivity Suite
applications:
• Recording Calls on the SoundPoint IP
650
• Playing Back Recorded Calls on the
SoundPoint IP 650
• Managing Conference Calls on the
SoundPoint IP 550, 560, and 650
• Using the Corporate Directory on all
supported SoundPoint IP and
SoundStation IP phones
Your phone must be running SIP 3.0.0
or later and a license file must exist on
your phone.
For more information, refer to the
SoundPoint IP and SoundStation IP User
Guides at
http://www.polycom.com/support/voice/.
Recording Calls
If you plug a removable USB device into
the USB port on your phone, you can
record active calls or active conferences on
your phone.
Use only supported USB devices. Do
not remove the USB device while your
call is recorded. Federal, state, and/or
local laws may be required to notify
some or all called parties when you
record calls. For more information, go
to http://www.rcfp.org/taping/ .
To pause recording:
>>Press the Pause soft key.
“*P*” appears on the graphic display
when you pause recording.
To resume recording:
>>Press the Resume soft key.
“*R*” appears on the graphic dispaly
when you restart recording.
To stop recording:
>>Press the Stop soft key.
Playing Back Recorded Calls
You can play back calls that you recorded
on your phone through the phone’s
handset, headset, or phone’s speaker. You
can answer an incoming call while playing
back a recorded call by lifting the handset
or pressing the Headset or Speakerphone
keys.
To browse recorded files:
1. Press .
2. Select Features > USB Device... >
Browse Files...
From the menu, you can press the
Rename soft key to rename the file.
Frome the menu, you can press the
Delete soft key to delete the file from the
USB device.
By default, filenames are based on the
date on which they were recorded.
To play back a call:
To record a call:
1. During a call, press the More soft key,
then press the Record soft key.
2. To start recording, press the Start soft
key.
“*R*” appears on the graphic display
while the phone records.
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1. Press .
2. Select Features > USB Device... >
Browse Files...
3. Scroll to the file that you want to play
back, and then press the Open soft key.
Using the Productivity Suite
4. Press the Play soft key.
“Playing” appears on the graphic display
and the position indicator (in hours,
minutes, and seconds) above the
progress bar changes.
To pause the file playback, press the
Pause soft key to pause the file
playback.
T o resume playback of the file, press the
Resume soft key.
5. To stop playing back the file, press the
Exit soft key .
To play back the file from the start, go to
step 3.
Managing Conference Calls
The conference management feature
allows you to view all parties in a
conference call. You can add, hold,
remove, and mute individual parties from
one screen on the graphic display.
To manage a conference call:
1. Set up a conference call.
2. Press the Manage soft key.
3. Do one of the following:
• To add a new party, press the Add
soft key.
The Add soft key appears only if you
can add more parties to the conference
call.
Then, press or the
Confrnc soft key and call the new
party. When the new party answers,
press or the Confrnc soft
key again to join all parties in the
conference.
If configured for single key-press
conferences, you do not need to press
the Confrnc key again.
• To mute a party, scroll to the party,
and then press the Far Mute soft
key. Now no party can hear the
muted party.
To un-mute the party, press the
UnMute soft key.
• To put a party on hold, scroll to the
party, and then press the Hold soft
key.
T o return the party to the conference,
press the Resume soft key to return
the party to the conference.
• To remove a party from the
conference, scroll to the party, press
the More soft key, and then press the
Remove soft key.
• To view information about a party,
scroll to elect the party, press the
More soft key, and then press the
Info soft key.
• To exit the conference management
feature, press the More soft key, and
then press the Back soft key.
Using the Corporate Directory
You may have access to your corporate
directory through your phone. Your system
administrator determines which contacts
you have access to. You can place calls to
contacts in your corporate directory. You
may be able to add contacts from the
corporate directory to your local contact
directory.
To search for a contact:
1. Depending on the SoundPoint IP or
SoundStation IP phone, do one of the
following:
• Press .
• Press , then select
Features.
• Press the Dir soft key.
2. Select Corporate Directory.
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Using the Productivity Suite
3. To search for a contact, do one of the
following:
• Use and .
• Use the * key to page up and the #
key to page down through the list.
• Press the Search soft key, then and
enter the first few letter or numbers of
the contact’s name or numbers.
Press the Submit soft key.
• Use the dial pad to enter the first few
characters of the contacts’s last
name.
The entries whose last name begin
with the characters that you entered
(or are alphabetically next to the
characters that you entered) appear
on the graphic display.
The exact steps to search for a contact
on a SoundPoint IP 320/330 phone
differs from those shown above. For
more information, refer to the
SoundPoint IP 320/330 User Guide.
To retain your search position in the
Corporate Directory:
1. Press , then select Settings
> Basic > Preferences > Corporate
Directory > Retain Search.
2. Use to select Enabled and press
the Select soft key.
3. Press to return to the idle
display.
When you view the Corporate Directory
the next time, you will be returned to the
position where you left the Corporate
Directory.
To place a call to a contact:
1. Depending on the SoundPoint IP or
SoundStation IP phone, do one of the
following:
• Press .
• Press , then select
Features.
• Press the Dir soft key.
2. Select Corporate Directory.
3. Search for a contact. (See steps on
page 2.)
4. Press the Dial soft key.
To add a contact to the local contact
directory:
1. Depending on the SoundPoint IP or
SoundStation IP phone, do one of the
following:
• Press .
• Press , then select
Features.
• Press the Dir soft key.
2. Select Corporate Directory.
3. Search for a contact. (See steps on
page 2.)
4. Press the View soft key.
5. Press the Save soft key to save the
contact in the local contact directory.
To return to the idle display. press
.
©2008 Polycom, Inc. All rights reserved.
Polycom, the Polycom logo, SoundPoint, and SoundStation are registered
trademarks of Polycom, Inc. in the U.S. and various countries. All other
trademarks are the property of their respective owners. Information in this
document is subject to change without notice.
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Using the Productivity Suite
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