Poly SoundPoint IP 501 User Guide

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User Guide

SoundPoint® IP 501 SIP 2.2

SoundPoint

IP 501 SIP

USER GUIDE

July, 2007

Page 2

Contents

Introduction ............................................... 1

Parts List ................................................... 1

Installing SoundPoint® IP 501 SIP .................. 2

Connecting Network and Power Source ................................2

Connecting the Handset and Optional Headset ....................3

Attaching the Base .................................................................3

Features .................................................... 4

Key Descriptions ......................................... 5

Using SoundPoint® IP 501 SIP ....................... 6

Placing a Call ........................................................................6

Answering a Call ....................................................................7

Call Hold and Resume ...........................................................7

Multiple Calls on Hold ............................................................ 7

Microphone Mute ................................................................... 7

General Key Use ...................................................................8

Local Conferencing ................................................................8

Splitting a Conference ...........................................................8

Transferring a Call ................................................................. 9

Call Timer ...............................................................................9

Ending a Call .........................................................................9

Redial ...................................................................................10

Call Forwarding ....................................................................10

Volume Adjustment ..............................................................10

Do Not Disturb ..................................................................... 11

Time and Date ..................................................................... 11

Headset Memory Mode .......................................................11

Display Contrast ..................................................................11

Ring Type .............................................................................12

Call Lists .............................................................................. 12

Contact Directory ................................................................. 12

Speed Dial ........................................................................... 13

Multiple Lines .......................................................................14

Multiple Keys Per Line ......................................................... 14

Multiple Call Appearances ................................................... 15

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Shared Lines ........................................................................15

Voicemail ............................................................................. 16

Distinctive Ringing / Call Treatment .....................................16

Multilingual Support (Localization) .......................................17

Phone Reboot ......................................................................17

Optional Features ..................................... 18

Text Messaging .................................................................... 18

Presence / Status / Buddy Lists ...........................................18

Troubleshooting ........................................ 20

Safety and Compliance ............................... 21

Part 15 Rules ....................................................................... 21

Class B Digital Device or Peripheral ....................................21

Modications ........................................................................22

Installation Instructions ........................................................ 22

Plug Acts as Disconnect Device .......................................... 22

Industry Canada (IC) ...........................................................22

CE and VCCI Mark .............................................................. 22

Polycom Limited Warranty

and Limitation Liability .............................. 22

Exclusions ................................................ 23

Warranty Exclusive .................................... 23

Service Agreements ................................... 23

Limitations of Liability ............................... 24

Disclaimer ................................................ 24

Governing Law ......................................... 24

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Introduction

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Directories

Applications

Call Lists

Conference

Transfer

Redial

Thank you for choosing the SoundPoint

IP 501 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will ﬁnd everything you need to quickly use your new phone. Be sure to verify with your

Parts List

The following items are included in your SoundPoint® IP 501 SIP package. Check this list before installation to ensure that

Polycom SoundPoint® IP 501 SIP

Handset & Handset Cord

system administrator that your network is prepared for conﬁguring your SoundPoint® IP 501 SIP phone. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up and use the SoundPoint® IP 501 SIP phone.

you have received each item. If you are missing any items, please contact your system administrator.

Power Adapter

(speciﬁcation varies according to country)

For SoundPoint® 501, the power

adapter is not included in the PoE

bundle. See your system administrator if

you require one.

Network / Power Cable

Phone Base

Quick Start Guide

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Installing SoundPoint® IP 501 SIP

LAN PC HEADSET HANDSET

This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 501 SIP phone. If you require additional information or assistance with

The SoundPoint® IP 501 SIP User Guide includes regulatory compliance information that your system administrator should review can also be found at http://www.

polycom.com. your new phone, please contact your system administrator.

Connecting Network and Power Source

AC Power Option

Connect the keyed end of the supplied Network Cable to the LAN jack on the phone, and connect the shorter end to the Network (LAN) port. Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown.

Power over Ethernet (PoE) Option

Using an Inline Power Cable (optional accessory from Polycom), the phone can be alternately powered from a Power over Ethernet (PoE) compliant switch or hub. Inline Power Cables exist for both IEEE 802.3af and Cisco pre-standard PoE options. Plug the keyed end of the Inline Power Cable into the LAN jack on the phone and the other end to an available port on the POE switch or hub.

Cisco™Catalyst™ In-Line Power Switch

IEEE 802.3af compliant In-Line Power switch

Cisco™ In-Line Power Cable

(Part No. 2200-11014-002 Rev A)

IEEE 802.3af In-Line Power Cable

(Part No. 2200-11077-002 Rev A)

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LAN PC HEADSET HANDSET

Connecting the Handset and Optional Headset

1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone.

2. Connect the headset (optional accessory) to the headset jack on the back of the phone.

For information on headsets,

please visit www.polycom.com

and choose the Support link.

(Optional)

Attaching the Base

1. Place all cords in the recessed area above the modular jacks as shown.

2. Align the two protrusions on the bracket with their corresponding holes in the phone and snap them together to lock the base to the phone.

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Directories

Applications

Call Lists

Conference

Transfer

Redial

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Features

Speakerphone

Microphone Mute

Headset

Feature Keys

Access important features using these keys.

Dial Pad

These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications.

Line/Speed Dial Keys

Use these keys to activate up to three lines or speed dials that can be assigned to your phone.

Volume Keys

Use these to adjust the volume of the handset, headset, speaker, and ringer.

Display Control Keys

Use the arrow keys to scroll through the displayed information. Use the Sel key to select a ﬁeld of displayed data and the Del key to delete it.

Soft Keys

The screen will display labels for these keys, to identify their contextsensitive functions.

Hold

Hookswitch

Speaker

For ringer and hands-free audio output.

Indicator

This will alert you to incoming calls, new messages, and other events.

Graphic Display

Shows information

This works best when the phone is placed on a hard, ﬂat surface.

about calls, messages, soft keys, time, date, and other relevant data.

Hands-free Microphone

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Transfer

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Key Descriptions

Feature Key Description

Allows for hands-free communication during calls.

Mutes audio transmission locally during calls.

Allows users to place and receive calls through an optionally connected headset.

Line or Speed Dial keys.

Access to local directories and call lists.

Access to applications.

Access to Missed, Placed and Received calls.

Allows setup of a 3-way local conference.

Transfer of current call to third party.

Dials last connected party from the phone.

Dial Pad

Places current active call in Hold state.

Cancels ringing and directs incoming calls to your Voice Mail (if supported).

Place/receive text and voice messages.

Access local and server features.

Select and Delete controls for options and text within local menus.

Scrolling of lists and control of text/number entry on display.

Soft keys to select from various context-sensitive options.

Volume keys to adjusts audio and ringer volume.

General dialing and alphanumeric entry (incl. special characters).

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Using SoundPoint® IP 501 SIP

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Placing a Call

Using the Handset:

1. To obtain dial tone, pick up the handset.

2. Dial the desired number.

Using Hands-Free Speakerphone Mode:

1. With the handset on-hook, press any assigned line key, dial tone.

2. Dial the desired number.

Using the Headset:

1. With the optional headset connected, press any assigned line key, NewCall to obtain dial tone.

2. Dial the desired number.

You also have the option to dial directly from the dial pad without ﬁrst getting dial tone. Simply enter the number then lift the handset, press the Dial soft key, or press the

In all cases, the active call will appear on the display showing call duration and destination.

, or NewCall to obtain

, or

keys.

During a call, you can alternate

between handset, headset, or

hands-free modes by pressing the

keys, or picking up

the handset.

See also Headset Memory Mode.

To obtain the IP address of your phone, press

followed by Status, Platform and Phone.

The IP address is listed together with other phone information.

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Answering a Call

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Messages

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Using the Handset:

Pick up the handset.

Using Hands-Free Speakerphone Mode:

Press press the line key ( incoming call, or the Answer soft key .

Using the Headset:

Pressing an optionally connected headset. If headset memory mode is enabled, pressing the line key (

In all cases, the active call will appear on the display showing call duration and destination.

or with the handset on hook

) opposite the

will answer the call through

) will do the same.

When your SoundPoint IP 501 phone is conﬁgured for silent ring, press the ringing Line key or the Answer soft key and you will

answer the call. If your handset is off hook, the call is routed to

the handset. If your handset is on hook, the call is routed to the

speaker.

Incoming calls may be ignored by pressing the Reject soft key or

during ringing. Note

that Do Not Disturb stays active

when the call is dropped and will

remain so until toggled off.

Call Hold and Resume

During a call, press key. The call will be placed on hold and this will be indicated on the display. Press the Resume soft key to retrieve the call.

or the Hold soft

Multiple Calls on Hold

If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed brieﬂy, the ﬁrst call on hold on that line key will be retrieved.

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Microphone Mute

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During a call, press phone lights up and a ﬂashing microphone on the display indicates that the other party (parties) cannot hear you.

Microphone Mute applies to all modes: handset, headset, and hands-free.

. The LED on the

You can still hear all other parties while Mute is enabled.

To turn off Microphone Mute, press again.

General Key Use

To navigate through menus and to enter data, these are useful tips:

1. Use

and

to scroll through

lists. In some lists the

and keys can be used as “Page Up” and “Page Down”.

2. When menus have submenus, use

and

to move one level down

or one level back up.

3. Press

to exit from any

menu.

4. Press

to exit from any

directory.

Local Conferencing

You can create a conference with two other parties using the phone’s local conferencing feature.

1. Place a call to the ﬁrst party.

2. Press

active call is placed on hold).

3. Dial the phone number of the second party or use the arrow keys to access speed dial numbers, missed, placed, and received call lists. From one of these lists press the Dial soft key.

Splitting a Conference

When a conference has been established, a Split soft key is available. Pressing this

or the Confrnc soft

key to obtain a

new line (the

Ending the call on the conference originator’s

phone will not end the conference, the other

two parties can continue to talk

A conference may be created at any time between an active call and a call which is on hold (on the same line) by pressing the Join soft key.

key will split the conference into two calls on hold.

5. To enter text using the dialpad, press the number keys one or more times. For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. When in text entry mode the display title will show whether keys will generate numbers (1), upper-case (A) or lower-case (a) characters and the 1/A/a soft key can change this.

4. When the second party answers, press

or the Confrnc soft key

again to join all

parties in the

conference, or press the Split soft key to put the ﬁrst call on hold and keep the second call as the active call.

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Directories

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Directories

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Transfer

Transferring a Call

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Directories

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Buddy Status

My Status

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Call Lists

1. During a call, press

Trnsfer soft key (the active call is placed on hold).

2. Dial the number to which you want to transfer the call or use the arrow keys to access speed dial numbers, missed, placed, and received call lists. From one of these lists press

the Dial soft key.

3. Press

or the Trnsfer soft

key again or hang up to complete

A blind transfer (without consultation) can also be supported by pressing the Blind soft key.

or the

Call Timer

Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.

the transfer. This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer. Press the Split soft key to put the ﬁrst call on hold and keep the second call as the active call.

Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.

Ending a Call

Press the EndCall soft key.

Replace the handset, or press Hands-free Mode, or

if in

if in Headset

Mode.

Redial

Press from your phone.

To redial another previously dialed number, press and press OR

to dial the last call placed

from the phone’s idle display,

again to place the call.

Press Call Lists and Placed Calls to scroll through the list.

and select

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Call Forwarding

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You can conﬁgure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding).

All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone. For more informa-

tion, contact your system administrator.

Static Forwarding

To enable call forwarding to another party:

Call forwarding is not available on shared

lines.

This feature is local to the phone, and may

be overridden by call server settings.

For more information, contact your system

administrator.

1. Press

and select Features

and Forward,

OR press the Fwd soft key from the

idle display.

2. (Optional) If multiple lines are in use, select which line to forward form the list using

3. Using

and

, select the for-

warding type you want to change and then press the Select soft key.

The options are:

• Always - For all incoming calls.

• No Answer - If you do not answer an incoming call.

• Busy - When you ate already in a call.

Dynamic Forwarding

To forward an incoming call to another party:

1. With the phone ringing, press the

Fwd soft key.

2. Enter a number to forward the incoming call to.

3. Select Enable.

4. Depending on your selection:

• If you select Always, enter a number to foraward all incoming call to.

• If you select No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding.

• If you select Busy, enter a number to forward all future incoming calls to when you are already in another call.

The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled.

Volume Adjustment

Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume.

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Messages

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Messages

Do Not Disturb

Press ringing on incoming calls. A ﬂashing icon and text on the display indicates that Do Not Disturb is on.

Calls received while Do Not Disturb is enabled are logged in the Missed Call list.

To turn off Do Not Disturb, press again.

to prevent the phone from

Time and Date

Time and Date is clearly displayed on the SoundPoint® IP 501 SIP phone. If the phone cannot obtain a time and date from the server, the display will ﬂash. Contact your system administrator if either time or date is incorrect.

You have control over the format of the display and can turn it off. Select options which are right for you as follows:

Headset Memory Mode

As an option, the headset can be permanently enabled. This is especially useful for regular headset users. To do this:

1. Press

2. Select Settings followed by Basic, Preferences, Headset Memory.

3. Use the up or down arrows and Select soft key to enable Headset Memory Mode.

4. Press main menu.

to return to the

(Optional) If multiple lines are in use, Do Not Disturb can be set on a lineby-line basis. Contact your system administrator for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a ﬂashing “ X ” beside the line indicator

on the display.

1. Press

2. Select Settings followed by Basic,

Preferences, Time & Date.

3. Select from Clock Date, Clock Time, Clock Order or Enable/Disable.

4. Scroll through the options via the up and down arrow keys.

5. Press Select to conﬁrm and to return directly to the idle display.

Subsequent calls to or from this phone using the headset will activate a ﬂashing headset icon on the display. Pressing the line keys or Answer soft key to receive a call will now connect to the user’s headset automatically.

Repeat steps 1-3 and select Disable to turn Headset Memory Mode off.

Display Contrast

To adjust the contrast on the display to a comfortable level:

1. Press Basic, followed by Contrast.

2. Press the Up or Down soft keys (or volume keys) to increase or decrease the display contrast.

. Select Settings,

3. Press the Ok or Cancel soft keys to

accept or cancel changes.

4. Press

or the Exit soft key

to return to the idle display.

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Ring Type

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Many ring types are available. You can select different rings to distinguish between lines or to have a different ring from your neighbor’s phone.

To change the incoming ring to a desired sound:

1. Press

. Select Settings

followed by Basic, Ring Type.

2. (Optional) If multiple lines are used, ﬁrst select which line to change.

3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring type.

4. Press Select to change to the selected ring type.

Call Lists

A local list of calls missed, received, and placed is maintained by the phone (up to 100 for each).

Press Missed, Received, or Placed Calls as desired. Call information will be displayed.

From this screen:

1. Choose Edit to amend the dial string if necessary.

2. Choose Dial to return the call.

3. Choose Exit to return to the previous menu.

followed by

5. Press

or the Exit soft key

to return to the idle display.

See also Distinctive Ringing / Call Treatment.

If “Silent Ring” is selected, incoming

calls can only be answered by pressing

the Answer soft key.

When your SoundPoint IP 301 phone

is conﬁgured for silent ring, press the ringing Line key or the Answer soft key

and you will answer the call. If your

handset is off hook, the call is routed to

the handset. If your handset is on hook,

the call is routed to the speaker.

For additional choices, press More followed by:

4. Info to view information about the

call.

5. Save to store the contact to the

Contact Directory.

6. Clear to delete the call from list.

Press More and Exit soft keys to return to the idle display.

To quickly view respective call lists from

the idle display:

Press

for Placed Calls.

Press

for Received Calls.

Press

for Missed Calls.

Contact Directory

In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 200 or more contacts*.

*Limit depends on Server con-

ﬁguration. Contact your system

administrator for full details.

You can add, delete, edit, dial, or search for any contact in this list through just a few key strokes.

To add or edit a contact:

1. Press Directory.

and select Contact

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2. Press Add to enter another contact

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into the phone’s database or highlight an existing entry then press Edit.

3. Enter ﬁrst and/or last name from

the keypad. Press the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes. Press the Encoding soft key to access special characters in other languages.

To search for a particular contact:

1. Press More and then Search from the

Contact Directory menu.

2. Using the dial pad, enter the ﬁrst few characters for First or Last names.

3. Press Search to search for contacts.

Speed Dial

Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the

4. Enter the Contact number. This is a required ﬁeld and it must be unique (not already in the directory).

5. Speed Dial Index, Ring Type and Divert Contact may be left blank.

6. Use

and

to switch between Enabled and Disabled settings for the last four ﬁelds.

7. Press Save to conﬁrm or Cancel to

abandon the changes then press Exit to return to the idle display.

4. Successful matches can be dialed from the resulting screen.

Contacts can be easily added from Call Lists. See Call Lists for more

information.

phone. When a new entry is added to the Contact Directory, it is automatically assigned the next available speed dial index.

To change a Speed Dial assignment:

1. Press

and select Contact Di-

rectory. Scroll to the desired entry and press Edit,

OR press and hold a line key which al-

ready has a speed dial number assigned to it. That contact in the directory will automatically be displayed,

OR press and hold a line key which is

unassigned. A new empty entry in the directory will automatically be opened allowing contact information to be added.

To quickly view a complete list of

assigned speed dial entries, press

from the idle display. Dial

directly from a selected

number.

2. If a speed dial index already exists, delete it by using the keys.

3. If desired, enter a new speed dial index.

4. Press Save and Exit to return to the idle display.

Idle display could now be as shown:

To dial a number assigned to a line key, simply press the line key directly opposite the number on the display.

then

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Multiple Lines

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Directories

Your SoundPoint® IP 501 SIP can support up to three lines, each associated with its own line key. Lines can be conﬁgured for private or shared lines.

Typically, the top-most line key is reserved for the principal Directory Number (DN) of the phone. Depending on how your phone is conﬁgured, the display could resemble one of the screens shown:

Multiple Keys Per Line

Each line on the phone can be conﬁgured to have more than one line key associated with it. If this is the case, the display could look something like this:

Incoming calls to this line will be distributed evenly among the available keys. Similarly, outgoing calls will be distributed.

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Multiple Call Appearances

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Directories

Each line on the phone can be conﬁgured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second ﬁgure shows an incoming call from extension

9305. To answer this incoming call, put the original call on Hold or press the Soft key labels are updated on the display to enable the user to:

1. Answer the incoming call.

2. Reject the incoming call.

3. Forward the incoming call to another

extension.

Answering the incoming call places the original on Hold and refreshes the soft key labels as indicated (last ﬁgure).

A user can also place another outbound call on the same ﬁrst line. Press Hold during the ﬁrst call and press NewCall to obtain dial tone for a second call.

key.

Shared Lines

The phone supports shared lines*. A shared line is indicated by a different line icon. In the ﬁgure, the ﬁrst line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both.

If a shared line is in use on one of the phones, it may be unavailable on the other one. The shared line icon changes to a moving icon when the line is in use remotely.

Calls on shared lines can be transferred, put on hold, or added to a conference.

Shared lines are an optional feature conﬁgured on the server

and may not be supported on your particular system. Contact

your system administrator to ﬁnd out.

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Voice Mail

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Messages

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Conference

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Directories

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Received messages will be indicated by a ﬂashing Message Waiting Indicator LED on the front of the phone and a visual notiﬁcation on the display.

Individual line indicators reﬂect voice or text messages left on that line (useful if multiple lines are in use).

To listen to voice messages:

1. Press

2. Select Message Center

3. (Optional) If multiple lines are in use, select from which line messages are to be retrieved.

4. Display indicates number of messages and their importance.

*,†

A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center.

Press Connect to initiate Voice Mail retrieval from the Message Center,

OR Press Clear to turn off the ﬂashing

LED without listening to messages.

5. Follow voice prompts to listen to messages.

Voice Mail is an optional feature conﬁgured

on the server and may not be supported on your

particular system. Contact your system adminis-

trator to ﬁnd out.

Distinctive Ringing / Call Treatment

You can set distinctive incoming ringing tones for contacts in their local directory. This allows identiﬁcation of a contact by a speciﬁc ring tone.

To set a distinctive ring for a local contact:

1. Press Directory.

2. Using the arrow keys, scroll through the directory to choose a contact.

3. Press Edit and scroll down to Ring Type.

4. Enter a number corresponding to one of the ring types available (press existing value). See Ring Type in this guide for further details.

and select Contact

then

to remove an

†

Screen options may vary with server-based

application. Voice Mail can be accessed with a

single key press. Contact your system adminis-

trator to conﬁgure this option.

5. Press the Save soft key or Cancel

to abandon the change then press

to return to the idle dis-

play.

Incoming calls from this contact will now have the distinctive ringing pattern applied.

This feature is local to the phone,

and may be overridden by server

settings. Contact your system

administrator for more details.

Page 20

Multilingual Support (Localization)

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Hold

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1 3

DEF

JKL4GHI

MNO

TUV7PQRS

WXYZ

OPER

ABC

Hold

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Messages

Do Not Disturb

ABC21DEF

MNOJKLGHI

TUV87WXYZ

OPER

PQRS

Many languages are supported by the phone.

To change language:

1. Press

and select Settings,

Basic, Preferences, Language.

2. Scroll through the list of available languages and press the Select soft key when the desired language is highlighted.

Phone Reboot

Periodically, the phone may require a user reboot. Reasons for this include accepting a new conﬁguration or new software.

There are two ways to reboot the phone:

►Simultaneously press and hold the

Messages, Hold, and Volume keys (see ﬁgure) for more than 3 seconds or until a beep is heard.

► Press

Advanced, Restart Phone (the user password is required to access this menu).

The reboot process will begin and is complete when the idle display is shown.

and select Settings,

3. The display will change to the language of your choice.

4. Exit to the idle display by pressing

In the case of problems, it may be possible to restore normal operation of your phone

without rebooting. Contact your system administrator before attempting to reboot

the phone.

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Optional Features

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Text Messaging

You can send and receive Text messages on their phone. SIP Instant (Text) Messaging is supported in real-time. YReceived messages will be indicated by a ﬂashing Message Waiting Indicator LED on the

To read text messages:

1. Press

Messages,

OR Press the InstMsg soft key to read a

message just received.

2. (Optional) If multiple lines are in use, select from which line messages are to be retrieved.

To send a text message:

1. Press

2. Select Instant Messages.

3. (Optional) If multiple lines are in use, ﬁrst select from which line to send the message.

4. Press the More soft key then New.

5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes.

and select Instant

front of the phone and optionally a visual notiﬁcation on the display.

3. Messages appear ﬁrst to last in sent order.

4. Press the Next or Prev soft keys to cycle through messages in order.

5. Press the More soft key to access the Delete, Reply and New options.

6. Press the Select soft key to choose from various pre-scripted short messages.

Press Edit to compose a custom

message. Use dialpad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters.

7. Press Send when ﬁnished.

Presence / Status / Buddy Lists

The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email.

Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved.

To add or delete a contact from your buddy list, or block a contact:

1. Press

and select Contact

Directory.

2. Using the arrow keys, scroll through the directory to choose a contact.

Each phone can “watch” the status of up to eight other phones. These other phones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each phone can also be “watched” by up to eight other phones.

3. Press Edit and scroll down to the

Watch Buddy or Block Buddy ﬁelds.

4. Press or Disabled status.

to switch between Enabled

Page 22

5. Press the Save soft key or Cancel

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to abandon the change then press

to return to the idle display.

The ﬁgures show a typical Buddy Status screen display of monitored phones and a My Status display.

To view and change Presence settings:

1. Press

and select Features

and Presence.

2. Choose My Status to change your own status.

3. Choose Buddy Status to monitor the status of the contacts within your buddy list.

4. Choose Privacy List to see which phones are allowed to “watch” your phone abd which phones are blocked from “watching” your phone.

Your phone can be conﬁgured to work with Microsoft® Ofﬁce Live Communications Server and communicate with others using Microsoft® Ofﬁce Communicator and Windows Messenger. Contact your system administrator to ﬁnd out.

To add a contact in the buddy list:

1. Press the Buddies soft key on the idle display to get to the Buddy Status screen or press

If the buddy is added successfully, you are able to scroll to it on the Buddy Status

screen. and select Features, Presence, Buddy Status.

2. Press More.

3. Press Add.

4. Enter the number of the buddy, for

Any contacts added through the buddy list

will appear in as a contact in Microsoft®

Ofﬁce Communicator and Windows

Messenger. example, 7778.

5. Press Submit.

Page 23

Troubleshooting

No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 501 SIP phone:

• Check that the display is illuminated.

• Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).

• If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator).

No Display, Incorrect Display or Bad Contrast

Verify power is correctly applied to the SoundPoint® IP 501 SIP phone:

• As “No Dial-Tone” above.

Verify contrast adjustment:

• Follow the instructions in this User Guide to readjust the contrast to a darker level.

• Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide).

Verify if dial tone is present on any other audio paths:

• Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.

• If dial tone exists on one of these, connect a different handset or headset to isolate the problem.

Verify successful outbound or inbound calling:

• Place a call to the phone under investigation. Check that the display indicates incoming call information.

• Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response.

No Ringing

Verify incoming ring setting and volume level:

• Adjust the ringing level from the front panel using the volume up/ down keys.

• Check same status of handset, headset (if connected) and through the hands-free speakerphone.

No Audio on Headset

Verify correct connections:

• Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

Verify successful outbound or inbound calling:

• As “No Display” above.

• Check same status of handset, headset (if connected) and through the hands-free speakerphone.

• Ensure the headset ampliﬁer (if present) is turned on and/or the volume is correctly adjusted.

Page 24

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No Response from Feature Key Presses

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Verify phone is in active state:

• Make a call to the phone to check

• Press

for inbound call display and ringing as normal. If successful, try to press feature keys within the call to

• Reboot the phone to attempt re-

access Directory or Buddy Status for example.

Display shows “Network Link is Down”

followed by Status and Lines to conﬁrm line is actively registered to the server.

registration to the server.

Verify LAN cable is properly connected:

• Check termination at the switch or hub (furthest end of the cable from the phone).

• Check that the switch or hub is operational (ﬂashing link/status lights) or contact your System

Safety and Compliance

Part 15 Rules

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

Class B Digital Device or Peripheral

Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful inter-

Administrator.

• Press

followed by Status and Network. Scroll down to verify LAN port is Active.

• Reboot the phone to attempt reregistration with the server.

2. This device must accept any interferences received, including interference that may cause undesired operation.

ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

4. Consult the dealer or an experience radio/TV technician for help.

Page 25

Modications

In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modiﬁcations not expressly

approved by Polycom, Inc. could void the user’s authority to operate the equipment.

Installation Instructions

Installation must be performed in accordance with all relevant national wiring rules.

L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au ﬁlage électrique.

Plugs Acts as Disconnect Device

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.

CE and VCCI Mark

This SoundPoint® IP 501 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/ EEC and 73/23/EEC.

A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

Polycom Limited Warranty and Limitation Liability

LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.

Polycom’s sole obligation under this express warranty is at Polycom’s option and

expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts

Page 26

may be new or reconditioned.

Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.

Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method

Exclusions

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:

• Failure to follow Polycom’s installation, operation, or maintenance instructions.

• Unauthorized product modiﬁcation or alteration.

Warranty Exclusive

that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

• Unauthorized use of common carrier communication services accessed through the product.

• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or

• Acts of third parties, acts of God, accident, ﬁre, lightening, power surges or outages, or other hazards.

IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,

INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

Service Agreements

Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product.

Page 27

Limitations of Liability

LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAIN-

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu-

Governing Law

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conﬂicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability.

TENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

sions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you speciﬁc legal rights which may vary depending on local law.

be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc.

Do not remove (or allow anybody else to remove) any product identiﬁcation, copyright or other notices.

Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other countries.

2000 Thai Open Source Software Center Ltd. and Clark Cooper.

Page 28

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation ﬁles (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED “AS

IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Page 29

Polycom, Inc.

Forwar

Conference

Transfer

Call Lists

Speed Dial

Time & Date

Redial

1 3

MNO

PQRS

WXYZ

OPER

4750 Willow Road

Pleasanton, CA 94588-2708 USA

are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks

are the property of their respective companies.

1725-11529-001 Rev. C

Poly SoundPoint IP 501 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual