Poly SoundPoint IP 430 User Guide

SoundPoint® IP 430

Quick User Guide

Basic Phone Features
Customizing Your Phone

Applies to phones running SIP 2.2 or
later.

For detailed information please consult
the comprehensive SoundPoint IP 430
User Guide available at:

www.polycom.com/support/voicedocum
entation/

©2007 Polycom, Inc. All rights reserved.

Polycom, the Polycom logo and SoundPoint are registered
trademarks of Polycom, Inc. in the U.S. and various countries.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice.

BASIC PHONE FEATURES

PLAC I NG A C A L L

Using the Handset:

Pick up the handset and enter the
number or enter the number first, and
then pick up the handset.

Using the hands-free Speakerphone:

1. With the handset on-hook, press:

- any assigned line key, or

- the NewCall soft key.

2. Dial the number.
Or dial the number, and then press the

Dial soft key.
Using the optional Headset:

1. With the headset connected, press:

- any assigned line key, or

- the NewCall soft key.

2. Press

3. Dial the number.
Or dial the number, and then press

.

.

During a call, you can alternate
between hands-free, headset, handset

or modes by pressing the

or

keys, or picking up the handset.

ANSWE R I N G A C AL L

Using the Handset:

Pick up the handset.

Using the Speakerphone:

Press:

-

, or

- the line key, or

- the Answer soft key.

Using the optional Headset:

Press

.

Incoming calls may be ignored by
pressing the Reject soft key or
Invoking Do Not Disturb during ringing.

ENDING A CALL

Using the Handset:
Hang up or press the EndCall soft key.
Using the Speakerphone:

Press

Using the optional Headset:

Press

or the EndCall soft key.

or the EndCall soft key.

MICROPHONE MU

During a call, press
all modes: handset, headset, and
hands-free. You can hear all other
parties while Mute is enabled.

To turn off Mute, press

CALL HOLD AND RESUME

1. During a call, press
soft key.

2. Press
ey, or the line key to resume the call. k

To create a three-way local
conference call:

1. Call the first party.

2. Press the Cnfrnc soft key to create a

new call (the active call is placed on
hold).

3. Place a call to the second party.

4. When the second party answers,

press the Cnfrnc soft key again to join

ll parties in the conference. a

When a conference has been
established, pressing the Split soft
key will split the conference into two

alls on hold. c

Placing the call on hold on the
place the other parties in the

onference on hold. c

A conference may be created at any
time between an active call and a call
which is on hold (on the same line or
another line) by pressing the Join soft

ey. k

Ending the call on the conference
originator’s phone will allow the other

s to continue the conference. partie

____

* - Conferencing is an optional feature that must be
configured on the call server. Particulars and menu

ary. options may v

TE

. Mute applies to

again.

or the Hold

again, the Resume soft

LS* LOCAL CONFERENCE CAL

will conference originator’s phone

CALL TRANSFER

1. During a call, press the Trnsfr soft
key (the active call is placed on hold).

2. Place a call to the party to which you
want to transfer the call.

3. After speaking with the second party,
press the Trnsfr soft key to complete

he transfer. t

Press the Blind soft key to transfer the
call without speaking to the second

arty. p

Transfer may be cancelled during
establishment by pressing the Cancel

oft key. The original call is resumed. s

CALL FORWARDING

To enable call forwarding:

1. Press the Fwd soft key from the
phone’s idle display or press

and select Features, and then
Forward.

2. Select a forwarding type from
Always, No Answer, and Busy.

3. For all types, enter a number to
forward all future calls to.

4. For No Answer, enter the number of
rings before forwarding.

Call Forwarding. A moving arrow icon
appears for that line to confirm Call

orwarding is enabled. F

To disable call forwarding:

1. Press the Fwd soft key from the
phone’s idle display or press

and select Features, and then
Forward.

2. Select a forwarding type from
y. Always, No Answer, and Bus

. Press the Disable soft key. 3

Call forwarding is not available on

hared lines. s

If call forwarding is configured on the
call server (invoked using * code dialing
or from a PC-based application), then

articulars and menu options may vary. p

5. Press the Enable soft key to confirm

SoundPoint IP 430 Quick User Guide. 1725-12440-001 Rev B. 7/2007 1

REDIAL

Press the Redial soft key or

DO NOT DISTURB

Press
then select Do not disturb
the phone from ringing on incoming
calls. A Do Not Disturb icon appears for
all lines to confirm that Do Not Disturb
is enabled.

Press
then select Do not disturb again to

urn off Do Not Disturb. t

If Do Not Disturb is configured on the

all server, then particulars may vary. c

CALL LISTS

Press
followed by Call Lists. Information on

From this screen, choose the
appropriate soft key:

1. Edit to amend the dial string before
dialing.

2. Dial to return the call.

4. Save to store the contact to the
Contact Directory.

5. Clear to delete the call from the list.

Press the Exit soft key to return to the

dle display. i

VOICE MAIL*

The Message Waiting Indicator on the
front of the phone and individual line
indicators will flash and the stutter dial
tone in place of normal dial tone will
sound to indicate that message(s) are
waiting at the message center.
To listen to voice messages:

1. Press

2. Follow voice prompts to listen to

______

* - Voice Mail is an optional feature that must be
configured on the call server. Particulars and menu
options may vary.

ost recently dialed number. redial the m

and select Features, and

to prevent

and select Features, and

, then select Features

.

es. messag

to

. respective calls will be displayed

tion. 3. Info to view detailed call informa

SPEED DIALING

ONTACT DIRECTORY below. C

To dial a contact assigned to a line key,

ress the corresponding line key. p

e To assign a speed dial index, se

CUSTOMIZING YOUR PHONE

CONTACT DIRECTORY

To add a contact in your local phone

directory:

1. Press
followed by Contact Directory.

2. Press the More soft key, then the
Add soft key to enter another contact
into the phone’s database.

3. Enter first and/or last name from the
dial pad. Press the 1/A/a soft key to
select between numeric and upper /
lower case alphanumeric modes. Press
the Encoding soft key to access
special characters in other languages if
necessary.

4. Enter a unique contact phone

5. Change the Speed Dial Index if
desired. It will automatically be

6. Modify the remainder of the fields
(Ring Type, Divert Contact, Auto
Reject, and Auto Divert) if desired.

7. Press the Save soft key to confirm or
the Cancel soft key to abandon the

changes, then press

oft keys to return to the idle display. s

Contacts can be easily added from
Call Lists. For more information, see

ALL LISTS section above. C

1. Press
followed by Contact Directory.

2. Press the More soft key, and then
the Search soft key.

3. Using the dial pad, enter the first few
characters for First or Last names.

4. Press the Search soft key to search
for contacts. Searches are case
insensitive. Dial successful matches

rom the resulting search screen. f

, then Features

y). number (not already in the director

ue. assigned the next available index val

or the Exit

h for a To searc contact:

, then Features

To edit a ct:

1. Press
followed by Contact Directory.

2. Search for contact (see above).

3. Press the Edit soft key and make the
necessary changes.

4. Press the Save soft key to confirm or
the Cancel soft key to abandon the

changes, then press

VOLUME ADJUSTMENT

Press the
adjust handset, headset, and hands­free speaker volume during a call.
Pressing these keys in idle state adjusts

he ringer volume. t

To conform to regulatory requirements,
handset and headset volume will return
to a preset level after each call, but the
configuration can be changed by your
system administrator. Hands-free
volume settings will be maintained

RING TYPE

You can select different rings to match
your preferences and distinguish
between calls on lines.

To change the incoming ring:

1. Press

2. Select Settings, followed by Basic,

3. Using
ring type. Press the Play soft key to
hear the selected ring type.

4. Press the Select soft key to change
to the selected ring type.

5. Press
eturn to the idle display. r

If you select Silent ring, press the Line
key or Answer soft key to answer

ncoming calls. i

conta

, then Features

or the Exit

oft keys to return to the idle display. s

volume keys to

cross calls. a

.

Ri Typand then ng e.

or , highlight the desire

or the Exit soft keys to

DISTINCTIVE RINGING / CALL
TREATMENT

You can set distinctive incoming ringing
tones for different contacts in your loc
directory.

To set a d
contact:

1. Press
followed by Contact Directory.

2. Search for the contact (see

CONTACT DIRECTORY above).

3. Press the Edit soft key and scroll
down to Ring Type.

4. Enter a number corresponding to one
of the ring types available (see RI

TYPE above).

5. Press the Save soft key or the
Cancel soft key to e

hange, then pre

e idle display. th

HEADSET MEMORY MODE

For permanent or full-time headset
users, there is an option to default all
calls to the headset.

To enable Headset Memory Mode:

1. Press
Headset Memory.

2. Use
Select soft key to enable Headset
Memory Mode.

To acti ate Headset Memory Mode:

d

ress

flash.

To disable Headset Memory Mo

Repeat steps 1 a

Disable.

istinc cal tive ring for a lo

, then Feature

abandon th

ss c

and select Settings

ed by ic,follow Bas Preferences, a

to return to

and and press the

v

twP ice. The Headset icon will

nd 2 and select

al

s

NG

nd

de:

SoundPoint IP 430 Quick User Guide. 1725-12440-001 Rev B. 7/2007 2