For Microsoft Teams Admin Center Administrators
DEPLOYMENT GUIDE
(Software Vers ion) 0.0.0 | Month Year | xxxx-xxxxx-xxxA
January 2023 | 3725-88102-002A
Poly Rove DECT IP Phone for Microsoft Teams
SIP Gateway
GETTING HELP
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to the
Poly Online Support Center.
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345 Encinal Street
Santa Cruz, California
95060
© 2023 Poly. All trademarks are the property of their respective
owners.
Contents
Before You Begin ................................................................................................................ 3
Audience, Purpose, and Requir ed S k ills ....................................................................................... 3
Privacy Policy ............................................................................................................................... 3
Related Poly and Partner Res our c es ............................................................................................ 3
What Can Poly Rove Do with Microsoft Teams? .............................................................. 4
Setup Requirements ........................................................................................................... 6
Deploying Poly Rove DECT IP Phones with Microsoft Teams SIP Gateway ................... 7
Factory Reset the Poly Rov e B as e Station .................................................................................... 7
Pair a Wireless Handset t o a Base Stat ion .................................................................................... 7
Update Poly Rove Firm war e to a Version Certified for Microsoft Teams SIP Gateway ................... 8
Connect Poly Rove to the Mic r os oft Teams SI P Gateway Onboarding Server ............................... 9
Add a Poly Rove Handset as a New Device in the Microsof t Teams Admin Center........................ 9
Remotely Sign into t he P oly Rove Handset ................................................................................. 12
Verify Poly Rove on Micros oft Teams SIP Gat eway .................................................................... 14
Sign Out the Poly Rove Handset................................................................................................. 15
Troubleshooting ................................................................................................................ 16
Caveats ...................................................................................................................................... 16
Re-onboard a Wireless Handset ................................................................................................. 16
Enable SIP Debug Logs ............................................................................................................. 17
View SIP Logs in the System Web Inter face ............................................................................... 18
Configure the Syslog S er v er ....................................................................................................... 18
2
Before You Begi n
Audience, Purpose, and Required Skills
This guide is intended to pr ov ide administrators of Microsof t Teams admin center with the steps to set
up Poly Rove DECT IP phones with Microsoft Teams SIP Gateway service.
Privacy Policy
Poly products and ser v ic es proces s c ustom er data in a manner consistent with the Poly Privacy
Policy. Please direc t comments or questions to privacy@poly.com.
Related Poly and Partner Resources
See the following sites for information related to this product .
● The Poly Online Support Center is the entry point to online product, s er v ic e, and solution
support information including Video Tutorials, Documents & Software, Knowledge Base,
Community Discuss ions , Poly University, and additional serv ic es .
● The Poly Document Library provides support documentat ion for active products, servic es , and
solutions. The doc um entation displays in responsiv e HTML5 format so that you can easily
access and view installation, configuration, or administration content from any online device.
● The Poly Communit y prov ides ac c es s to the lat es t developer and s uppor t information. Cr eate
an account to access Poly support per s onnel and par ticipate in developer and support forums.
You can find the latest information on hardware, software, and partner solutions topics, share
ideas, and solve problems with your colleagues.
● The Poly Partner Net wor k is a program where resellers, distributors, solutions providers , and
unified communications pr ov ider s deliv er high-v alue business solutions that meet critical
customer needs, making it eas y for you to communic ate f ac e-to-face using the applic ations and
devices you use every day .
● Poly Services help your business succeed and get the most out of your investment through the
benefits of collabor ation. Enhance collaboration for your employees by accessing P oly servic e
solutions, including Suppor t Services, Managed Ser v ices, P r ofessional Services, and Training
Services.
● Poly Lens enables bett er c ollabor ation for every user in every workspace. It is designed to
spotlight the healt h and efficiency of your spaces and devices by prov iding ac tionable insights
and simplifying device managem ent.
● With Poly+ y ou get exc lus iv e pr em ium feat ur es , insights and management tools neces s ar y to
keep employee devices up, r unning and r eady for action.
3
Features
Microsoft Teams SIP Gateway
Note: There isn’t a Sign In menu on Poly Rove.
• Microphone Mute
Merge Call and Promote to Conference
Local Conference Only
Voicemail and Message Waiting Indicator (MW I )
Supported
Directory Search
LDAP Integration (Optional)
Contacts and Favorites
Local Contacts (Optional)
Calendar Join
Manual dial to audio conference
Boss-Admin
Not Supported
Walkie-Talkie (Group Paging)
Not Supported
Advance Conference Controls
Not Supported
What Can Poly Rove Do with Microsoft Teams?
Poly Rove is a multi-c ell DE CT wireless phone solution that you
can configure with the Microsoft Teams SIP Gateway.
The DECT solution support s m ultiple handsets with individually
signed-in Microsoft Teams accounts.
It’s positioned as a common area phone solution that IT ca n
control via the Microsoft Teams admin center.
It’s suitable for vertical markets, such as retail, healthcare, and
manufacturing, that need a reliable and secure DECT wireless
solution for Microsoft Teams.
Supported Features
Sign-In Remote Web Sign-in
Calling Functions:
• Incoming and Outgoing Calls
• Hold and Resume
• Blind Transfer and Consult Transfer
• Call Forward
• Do Not Disturb (DND)
Presence Not Supported
Supported
Hot Desking Not Supported
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
Features
Microsoft Teams SIP Gateway
Response Groups
Not Supported
Better Together
Not Supported
Microsoft Teams Failover
Not Supported
E911 support
Static emergency calling and location support
CAP Accounts
Supported
Centralized Management
Poly Lens and Microsoft Teams admin center
5
Setup Requirements
Before you get started, ensure that your network and devices meet the following r equir em ents:
● Poly Rove B2 or Rove B4 base stations with Poly Rove 30 or Rove 40 wireless handsets with
firmware 8.0.3.0010 or later
To learn more on how to update Poly Rov e devices, see the Poly Rove DECT IP Phone
Administrator Guide: https://docs.poly.com/bundle/rove-ag-current
● A Microsoft Teams tenant enabled with Microsoft Teams SIP Gateway
Refer to Microsoft SIP Gateway doc um entation to learn more on prepping your net wor k
environment: https://docs.microsoft.com/en-us/microsoftteams/sip-gateway-configure
● Microsoft Teams accounts with PSTN connectivity via Microsoft Calling Plan, Operator
Connect, or Direct Rout ing
● Administrator ac c es s to Micros oft Teams admin center
● Firewall ports enabled for the Microsoft Team s SIP Gateway Servic e
6
Deploying Poly Rove DECT IP Phones with Microsoft Teams SIP Gateway
Factory Reset the Poly Rove Base Station
Before deploying your exis ting Poly Rove DECT IP phone with Micros oft Teams SIP Gateway, you
must reset the devic es to factory defaults. If you are deploying Poly Rove produc ts directly out of the
box, you don’t need to factory reset the devices.
Procedure
1 On the top of the base station, pr es s and hold the Pair key for 20 seconds or until the LE D
indicator turns from solid orange to solid red. Release it when it turns solid red.
The LED indicator f las hes red when the factory reset starts. When the reset is complete, the
LED indicator turns s olid gr een.
Pair a Wireless Handset to a Base Station
You can manually pair a Poly Rov e wir eles s hands et to a Poly Rove base station.
Procedure
1 Enter the base stat ion’s IP addr es s into a web browser.
You can find the IP address of the base s tation using any of the wireless handsets . On a
wireless handset, s elec t More then enter *47* on the keypad.
2 In the system web interf ac e, go t o DECT Wireless > Hand set Summary.
3 Under Specific Handsets, select an index number for the handset you’r e r egis tering, then
select Register.
4 On the wireless handset, go to Menu > Settings .
5 Select Connect ivi t y > E asy Registration.
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
Note:
Poly Lens,
management services for Poly Rove.
Parameter
Value
FirmwarePath
Method
System Start
BaseFwVersion
BaseFwBranch
Rove30FwVersion
8003
Rove30BranchVersion
Update Poly Rove Firmware to a Version Certified for Microsoft Teams SIP Gateway
Poly Rove supports M icrosoft Teams SIP Gateway with firmware ver s ion 8.0. 3.0010 or later. You
must update the device f ir m war e to t he cert ified version before onboarding the devices us ing
Microsoft Teams provisioning.
To learn more on how to update Poly Rove, see the Poly Rove DECT I P Phone Adm inis t rator Guide:
https://docs.poly.com/bundle/rove-ag-current
You can upgrade Poly Rove using your own web s er v er or directly from Poly Server. See the
following steps on updat ing y our dev ic es dir ec tly from Poly Server.
You can download the Poly Rove firmware from the Poly Support site.
Procedure
1 Enter the base stat ions IP addr es s into a web br ows er .
2 In the system web interf ac e, go t o System Management > Auto Provisioning.
3 Configure the following s ettings and values:
FirmwareServer Enter your web server addres s or the
RealPresence Resource Manager, and PDMS-E don’t support provisioning and
Poly update server addr es s :
http://downloads.polycom.com
/voice/dect-ip-phones/Rove/
8003
0010
0010
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
Rove40FwVersion
8003
Rove40BranchVersion
Parameter
Value
Method
Periodically
Interval
ProvisioningOption
apac
0010
4 Select Submit, then reboot the system.
Connect Poly Rove to the Microsoft Teams SIP Gateway Onboarding Server
You can onboard Poly Rove to one of t hr ee regional Micr os oft Teams SIP Gateway provisioning
servers.
Procedure
1 In the system web interf ac e, go t o System Management > Auto Provisioning.
2 Under ITSP Provisioning, configure the following s ettings:
3600
ConfigURL
ConfigURL Enter one of the three regional provis ioning servers where you
have deployed the Poly Rove devices:
North America:
http://noam.ipp.sdg.teams.microsoft.com/00${IPEI}.cfg
Europe, Middle East, and Afric a:
http://emea.ipp.sdg.teams.microsoft.com/00${IPEI}.cfg
Asia Pacific:
http://
3 Select Submit, then reboot the system.
.ipp.sdg.teams.microsoft.com/00${IPEI}.cfg
Add a Poly Rove Wireless Handset as a New Device in the Microsoft Teams Admin Center
The Poly Rove base stations hav e a single MAC addr es s , so to create a device with a specific Poly
Rove handset, use t he IPEI addr es s of the handset r ather than the base station MAC address.
Procedure
1 Log into Microsoft Teams admin center.
2 Select Teams devices > SIP devices.
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
3 On the top right corner of the sc r een, selec t … and select +Provision devices.
4 Locate the IPEI of the Poly Rov e hands et you are onboarding.
You can find the IPEI underneath the handset batt er y cover, under Menu > Info on the wir eles s
handset, or in the system web interface under DECT Wireless > Handset Summary.
5 In the Microsoft T eam s admin center, select +Add.
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
Note:
Do not enter the MAC address of the base station.
6 In the MAC address field, enter 00 followed by the IPEI address of t he wir eles s hands et , t hen
enter the handset ’s location in the Location field.
7 Select Generate verification code.
8 On the wireless handset, enter *55*<verification code>, then select the Call or Speakerphone
key.
9 Listen for thr ee busy signal tones, then end the call.
The Poly Rove wireless hands et successfully pairs to your tenant and moves from the Waiting
on activation tab to the Waiting for sign in tab.
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
Remotely Sign into the Poly Rove Wireless Handset
You can use the Microsoft Teams admin center to remotely sign into the Poly Rove wireless handset.
Procedure
1 In the Microsoft Team s admin center, select the Waiting for sign in tab.
2 Select the Poly Rove handset, then s elec t Sign in a user.
The admin center gener ates a web sign-in code for the device. This action can t ak e up to 1
minute.
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
Note:
After you s
several times
Rove
interruption of existing handsets configured and in use.
3 Using a different web browser tab, follow the web sign-in steps.
4 Sign in with the account you want designated to the Poly Rove wireless handset.
5 Verify that the Poly Rove wireless handset successfully signed into your ac c ount .
The status on the wireless hands et changes from Sign In to the assigned phone number for t he
designated Microsof t Teams account.
ign the first Poly R ove wireless handset into the Microsof t Team s SIP gateway, it reboots
as it prepares configurations for registering with th e SIP Gateway. Subsequent Poly
wireless handsets that sign into the SIP Gateway won’t require reboots, which will prevent
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
Verify Poly Rove on Microsoft Teams SIP Gateway
Procedure
1 In the Microsoft Team s admin center, go to Teams devices > SIP devices, and ver ify that the
Poly Rove wireless handset s dis play in the list of devices.
Successful sign-in shows Healthy in the Health status column, and the signed-in user
information displays in the SIP Devices view. The Mic rosof t Teams admin center displays the
associated Poly Rove bas e s tation model, not the wireless handset m odel.
The handset IPEI displays in the endpoint details.
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
Sign Out the Poly Rove Wireless Handset
Procedure
1 In the Microsoft Team s admin center, find and select the Poly Rove wireless handset you want
to log out.
2 Expand the device details , then select Actions > Sign out.
15
Troubleshooting
Caveats
Keep the following in mind when tr oubles hooting any onboarding and provisioning is s ues .
● Re-onboarding a Poly Rove wireles s hands et generates a new device ID in the Microsoft
Teams admin center. This is useful when the admin center is having problems gener ating a
web sign-in code for the Poly Rove wireless handset.
● Microsoft Teams admin center doesn’t aut om atically delete endpoints. However, it does purge
stale endpoints over time.
● Don’t set the Config Sync Int er v al to mor e than 3600 seconds. M ic r os oft Teams SIP Gat eway
provisioning has a race condit ion that causes the Poly Rove wireless handset to sign out of the
account for a moment to get an updated configuration.
Re-onboard a Wir eless Handset
If you’re unable to r e-onboard the Poly Rove wireless handset or generate a web sign-in code, you
can regenerate the devic e ID to re-onboard the device.
Procedure
1 Do one of the following:
In the system web interface, go to DECT Wireless and select the handset y ou want t o re-
onboard. Under Settings, select the check box in the Default column for HandsetURL.
Unpair and re-pair the wireless handset from the base station system web interface. This
triggers an immediate re-onboarding of the wireless handset without causing the base
station to disconnect f r om any ot her activ e hands ets.
Manually Unpair a Wirele ss H andset
If the wireless handset has c onnec tion issues or isn’t functioning properly , you can manually unpair a
Poly Rove wireless handset .
Procedure
1 Enter the base station’s IP addr es s into a web browser.
You can find the IP address of the base s tation using any of the wireless handsets . On a
wireless handset, s elec t More, then enter *47* on the keypad.
2 In the system web interf ac e, go t o DECT Wireless > Hand set Summary.
3 Under Handset St atus, check the “Delete” box for the handset you’re unpairing, then select
Delete.
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
4 To pair the handset back to the base station, follow the steps in Pair a Wireless Handset to a
Base Station.
Enable SIP Debug Logs
Enable your Poly Rove devic es to log all SIP debug messages to extend SIP logging to the Microsoft
Teams admin center and Syslog, if enabled.
Procedure
1 In the system web interf ac e, go t o Service Providers > Common Settings.
2 Under SIP, set X-SIPDebugOptions to Log All Messages.
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Poly Rove DECT IP Phone for Microsoft Teams SIP Gateway Deployment Guide
View SIP Logs in the System Web Interface
You can get a quick view of the SIP diagnost ic m es s ages in the s y stem web interface. The system
web interface limits the buffer size in t his view, so you may need to run the Syslog server for a longer
capture of SIP log messages.
Procedure
1 In the system web interf ac e, go to Platform > SIP Log.
Configure the Syslog Server
You can configure Poly Rove devices to point to a Syslog server with a specific por t and debug levels .
Procedure
1 In the system web interf ac e, go t o System Management > Device Admin.
2 In the Default column, c lear the chec k box es for Server and Level.
3 Enter the Server address and s elec t a Level from the drop-down menu.
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