SOLUTION DEPLOYMENT GUIDE
December 2018 | 3725-85223-002A
Polycom® RealPresence® Group Series for
Microsoft® Environments
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Contents
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Audience and Required Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Polycom Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Polycom Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Customer Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Registration and Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Microsoft Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Supported Skype for Business Online and On Premises Topologies . . . . . . . . . . . . . . . . . 4
RealPresence Group Series Systems with Skype for Business Server . . . . . . 10
Features of the Polycom Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Continuous Presence with RealPresence Group Series Systems . . . . . . . . . . . . . . . . . . 10
Polycom One Touch Dial Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Remote and Federated Users in Skype for Business Environments . . . . . . . . . . . . . . . . 11
Deploying in Secure/Federal Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional Skills and Resources for Secure Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
RealPresence Group Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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Before You Begin
The purpose of this guide is to explain a number of deployment models, architectures, and limitations of the
solution and assist administrators deploying Polycom products in a Microsoft environment. Where the
Microsoft environment can include Skype for Business or Lync Server, this guide refers to Skype for
Business except where a feature is not supported by Skype for Business or instructions apply only to Lync
Server.
Audience and Required Skills
The primary audience for this guide is administrators who configure, customize, manage, and troubleshoot
RealPresence Group Series systems with Skype for Business. Polycom expects the administrator to be a
mid-level IT professional experienced in system administration.
Deploying RealPresence Group Series systems in a Microsoft environment requires planning and
knowledge of SIP video conferencing and video conferencing. Note that this guide does not provide full
administration or maintenance procedures for Skype for Business or Microsoft Lync Server 2013. For full
administrative procedures, see Skype for Business Server 2015 on Microsoft TechNet.
This document assumes administrators have knowledge of the following systems, that these systems are
already deployed, and that Microsoft administrators are available to assist administrators of RealPresence
Group Series systems.
● Microsoft Active Directory
● Microsoft Exchange Server
● Domain name servers
● Microsoft Domain accounts
To participate in calls with Microsoft components, including Skype for Business clients and Skype
for Business-hosted multipoint calls, your Polycom devices must have an account in a Windows
domain accessible by the Skype for Business Server environment. You can create a new Skype
for Business account for your Polycom device, or you can set up your Polycom device with an
existing Skype for Business account. This Windows domain can be an Active Directory domain or
a SIP domain. You need to configure the proper capabilities and settings at the account level, and
at the domain level, with policies.
● Skype for Business or Lync Server
For help with Skype for Business 2015, see Skype for Business Server 2015.
For help with Lync Server 2013, see Microsoft Lync Server 2013.
● Skype for Business Server components. In particular, you should be familiar with Skype for Business
Server 2015 Management Shell.
For solution in a secure federal environment, refer to Deploying in Secure/Federal Environments.
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Before You Begin
Get Help
For more information about installing, configuring, and administrating Polycom products, refer to Documents
and Downloads at Polycom Support.
For more information on Polycom solutions with Microsoft, see the following Microsoft resources:
● Skype for Business 2015 documentation and Microsoft's Lync Server 2013 Planning Tool and on the
Microsoft TechNet Library
Polycom Resources
All Polycom documentation for Microsoft solutions is available at Polycom Support.
Polycom provides support for Polycom solution components only. Additional services are available from
Polycom Global Services. These services are intended to help customers successfully design, deploy,
optimize, and manage Polycom visual communication within their third-party UC environments. If you want
to deploy with Skype for Business Server, contact Polycom Services or contact your local Polycom
representative for more information.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, simply create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and solutions topics.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. E-mail your opinions
and comments to DocumentationFeedback@polycom.com.
Polycom, Inc. 3
Registration and Deployment
Microsoft Interoperability
RealPresence Group systems support interoperability with the following Microsoft software products. For
supported server and client versions and any limitations for systems registered with Skype for Business,
refer to the Polycom RealPresence Group Series Release Notes at Polycom Support.
Servers
● Microsoft Skype for Business Server 2015
● Microsoft Lync Server 2013
● Microsoft Exchange Server 2013
● Microsoft Skype for Business Online
● Microsoft Exchange Server Online
Clients
● Microsoft Skype for Business 2015
● Microsoft Lync Server 2013
● Windows client
● Mac client
● Polycom Trio (with video)
● Skype Room System v1 (Polycom CX8000)
● Polycom RealConnect Solution
Supported Skype for Business Online and On Premises Topologies
The following table lists Polycom support for each Skype for Business topology, which varies by
environment.
Skype for Busi-
Topology Active Directory
On Premises On Premises On Premises On Premises Supported
Office 365
Multi-tenant
(O365MT)
Online Online Online Supported
ness Exchange Polycom Support
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Registration and Deployment
Skype for Busi-
Topology Active Directory
ness Exchange Polycom Support
Hybrid (Split
domain)
Hybrid
(CCE/OPCH)
On Premises On Premises and
Online
On Premises Online Online Not supported at
Online Supported
this time
Support for Skype for Business Online
To enable Skype mode for RealPresence Group Series, you must provision a Office 365 room account and
register the system with the room account. You can use a RealPresence Touch device or a RealPresence
Group Series remote control to provision and register Skype for Business Online.
Prerequisites
Before you can register Skype for Business Online, the following prerequisites must be met:
● Have a minimum Microsoft license for E1 with Skype Plan 2 for enabling RealPresence Group video
endpoints. For information about the various plans, refer to this Technet article.
● To search the directory for contacts, you must have added contacts to your Skype for Business
contact list.
● Register the RealPresence Group Series system with a room account instead of a user account for
the following reasons:
Automatic processing and acceptance of meeting invites
Display of Skype for Business meeting prompts
Lobby enforcement, which prevents participants from automatically being admitted to a meeting
For step-by-step instructions on each required setting, refer to Configure RealPresence Group Systems for
Registration with Skype for Business Online.
Configure RealPresence Group Systems for Registration with Skype for Business Online
You must perform some configuration steps before the RealPresence Group system is ready to interoperate
with Skype for Business Online. The following registration and encryption tasks are required.
Register RealPresence Group Series with Skype for Business Online
1 Provision your Office 365 RealPresence Group Series room account. For information on creating
room accounts, refer to Provisioning Skype Room System Accounts in Office 365 on the Microsoft
Technet site.
2 Do one of the following:
Use the RealPresence Touch device. On the RealPresence Touch device, ensure that you are
paired to a RealPresence Group system. In the paired system’s web interface, navigate to Admin
Settings > General Settings > Pairing, select Enable Polycom Touch Device and select Save.
Use the RealPresence Group Series remote control to perform this registration process.
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Registration and Deployment
3 To verify that the system has a Skype for Business Interoperability License, navigate to Admin
Settings > General Settings > Options.
4 To enable Skype Mode, navigate to Admin Settings > General Settings > Home Screen Settings,
and click the checkbox Enable Skype Mode.
5 To configure the SIP registration for the room system, navigate to Admin Settings > Network > IP
Network > SIP.
6 Click the Enable SIP checkbox, enter the SIP registration information, at Registrar Server Type,
select Microsoft. Then ensure that the Registration Status changes to Registered.
In the example below, the sign-in address and the username for the room account is
gsrm@plcmmslab03.onmicrosoft.com.
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Registration and Deployment
Configure encryption
Ensure encryption is enabled, as this is a requirement to establish an AV MCU conference.
1 In the system web interface, go to Admin Settings > Security > Global Security > Encryption.
2 In the Require AES Encryption for Calls list, select When Available.
3 Click Save.
Configure the Directory Server
» In the system web interface, go to Admin Settings > Servers > Directory Servers, enter the
Directory Server information, and ensure the Registration Status changes to Registered, as shown
next.
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Registration and Deployment
Configure the Calendaring Service
1 In the system web interface, go to Admin Settings > Servers > Calendaring Servers, enter the
server information, and ensure the Registration Status changes to Registered, as shown in the
figure below.
Validate the system status
» In the system web interface, go to Diagnostics > System > System Status, and ensure the
Microsoft Server, SIP Server Registrar Server, and Calendaring Service options all show a Green
status, as shown next.
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Registration and Deployment
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RealPresence Group Series Systems with Skype for Business Server
This section provides an overview of the RealPresence Group Series solution for Skype for Business
environments and includes information on available features.
Features of the Polycom Solution
Integrating RealPresence Group Series systems with Skype for Business Server 2015 enables the
following:
● Support for Exchange Online (only on RealPresence Group Series systems) and Microsoft Skype for
Business
● Native support for Microsoft Remote Desktop protocol (receive-only)
● Support for native Microsoft application and desktop sharing with the Skype for Business clients
● Easily join Skype for Business meetings from standards-based endpoints using 'Click to Join'
functionality
● Point-to-point and multipoint calls involving RealPresence Group Series systems with Microsoft
Skype for Business clients
● Real-time presence information between Polycom devices and Microsoft Skype for Business clients
● Support for remote and federated endpoints to participate in point-to-point calls and video conference
calls
● High-quality video (720p for RTV and 1080p for SVC) between Skype for Business clients and
Polycom endpoints
● Participation in Skype for Business-hosted multipoint conferences using Polycom endpoints
● Optional use of Microsoft Skype for Business clients to view the presence status of Polycom
RealPresence meeting rooms and to start one-click conferences
Continuous Presence with RealPresence Group Series Systems
Polycom's native support for Microsoft SVC technology means that you can use Skype for Business to host
multipoint conferences with up to five active participants with continuous presence video. The new SVC
layouts enable RealPresence Group Series systems to host up to five active speakers in a multipoint
conference call using a single-screen or dual-screen layout that optimizes participant screen space. Two
primary use cases are illustrated in the following figure.
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RealPresence Group Series Systems with Skype for Business Server
You can use RealPresence Group Series systems to view content from Skype for Business desktop clients
in active calls when the Skype for Business client initiates the content-sharing request. RealPresence Group
Series can view the following content types from Skype for Business clients:
● All Monitors: Displays content from all monitors connected to the system with the Skype for
Business client.
● Primary Monitor: Displays content from the primary monitor connected to the system with the Skype
for Business client.
● Secondary Monitor: Displays content from the secondary monitor connected to the system with the
Skype for Business client.
● Program: Displays content from a particular program connected to the system with the Skype for
Business client.
Polycom One Touch Dial Application
The Polycom One Touch Dial is an optional application that enables easy 'Click to Join' calls held on
Polycom RealConnect technology in Skype for Business On Premises deployments. With Polycom
RealConnect technology and Skype for Business enabled, a meeting organizer can schedule an online
meeting using Microsoft Outlook and the integrated solution automatically sets up the call in the background.
Any H.323 or SIP compatible video conferencing system, including telepresence systems in conjunction
with supported clients and devices, can use the Polycom One Touch Dial application to join conferences
through calendar invitations.
The Polycom One Touch Dial application is required with Office 365 and is used to discover scheduled
meetings and create a VMR that includes the conference focus URI and destination network (which are part
of the Office 365 meeting invitation) to the RealPresence DMA system using the REST API. To use the
Polycom One Touch Dial application with Office 365 and to create VMRs in Office 365, you must install or
update to Polycom One Touch Dial version 1.5.2 or later.
Remote and Federated Users in Skype for Business Environments
You can support remote and federated users by including a Skype for Business 2015 Edge Server in your
environment. Skype for Business 2015 Edge Server environments support calls to RealPresence Group
Series systems.
● Remote users are users located outside of an organization's firewall. A remote user registered to an
enterprise's Edge Server can make and receive calls to and from enterprise users without the use of
a VPN or additional firewall traversal device.
● Federation is a trust relationship between two or more SIP domains that permits users in separate
organizations to communicate in real-time across network boundaries as federated users. Federated
users registered to a separate Skype for Business Server on a separate enterprise network are able
to make and receive calls to endpoints and video infrastructure on an external network that is behind
one or more firewalls.
Installing an Edge Server to your Skype for Business environment enables you to support the Interactive
Connectivity Establishment (ICE) protocol. The ICE protocol enables devices outside an organization's
network to call other devices that are also part of the Polycom-enabled unified communications solution.
Remote and federated users are supported with Skype for Business Server 2015, Lync Server 2013,
Polycom video infrastructure, and Polycom video systems.
The following figure illustrates a possible Edge Server deployment scenario. In this example scenario,
enterprises A and B are federated, meaning that users in Enterprise A can communicate with users in
Enterprise B, and vice versa. Enterprise B also contains a branch office, which in this example is a Polycom
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RealPresence Group Series Systems with Skype for Business Server
HDX system user behind more than one firewall. The user in the branch office can also place and receive
calls to and from other enterprises and remote users.
Users in enterprise A and B can place calls to remote user A and B. The remote users can call each other
as well as users in both enterprises.
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Deploying in Secure/Federal Environments
Use this appendix as a reference to this Solution Deployment Guide when deploying the Polycom Microsoft
solution in a secure environment. This appendix points to:
● Restrictions and limitations of the solution in a secure environment
● Product-specific configurations
● Additional steps to complete and steps in this Solution Deployment Guide to ignore
Additional Skills and Resources for Secure Environments
Administrators require the following additional background, skills and resources when deploying this
solution in a secure federal environment:
● Knowledge of local security policies enforced in the secure environment
● UCR and applicable Security Technical Implementation Guide (STIG) requirements
● Applicable Polycom documentation for each Polycom product you are installing and deploying in a
secure environment. You can locate Polycom supporting documentation at Documents & Downloads
on Polycom Support or contact your Polycom representative.
RealPresence Group Series Systems
Complete the initial installation of RealPresence Group Series systems as outlined in the Polycom
RealPresence Group Series for Maximum Security Environments - Deployment Guide.
The following lists exceptions in this Polycom for Microsoft Solution Deployment Guide when deploying
RealPresence Group Series systems:
● Do not configure Calendaring Services (no Click-to-Join) for RealPresence Group Series systems
● Do not enable connection with remote/federated users
● Polycom
● Do not enable conference room access for remote and federated users for RealPresence Groups
Series systems.
®
Touch Control is not supported
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