Poly EagleEye Cube User Manual
USER GUIDE 1.1 | August 2019 | 3725-64540-001A
Poly EagleEye Cube USB Camera
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
Contents
Before You Begin................................................................................................3
Audience, Purpose, and Required Skills.............................................................................3
Related Poly and Partner Resources..................................................................................3
Getting Started................................................................................................... 4
EagleEye Cube USB Camera Overview............................................................................. 4
Powering On and Off...........................................................................................................4
Managing the EagleEye Cube USB Device...................................................... 5
Initialize the EagleEye Cube USB Device Using the Setup Wizard.................................... 5
View EagleEye Cube Information....................................................................................... 6
Update the EagleEye Cube Firmware.................................................................................6
EagleEye Cube Admin Settings.......................................................................................... 7
Log In to EagleEye Cube Admin Settings................................................................ 7
Change Your Password............................................................................................7
Configure General Settings...................................................................................... 7
Configuring Camera Tracking...................................................................................8
EagleEye Cube Network Settings............................................................................ 9
Export a Configuration File to Your Local System.................................................. 11
Import a Configuration File..................................................................................... 11
Configuring Miscellaneous Settings....................................................................... 11
Using the EagleEye Cube USB Camera......................................................... 13
EagleEye Cube User Settings...........................................................................................13
Control the EagleEye Cube USB Device............................................................... 13
Save Camera Presets............................................................................................ 14
Load a Camera Preset........................................................................................... 14
Configure Advanced Camera Settings................................................................... 14
LED Indicators........................................................................................................15
EagleEye Cube Troubleshooting.................................................................... 17
Test Your Camera Audio Input.......................................................................................... 17
View Audio Meters............................................................................................................ 17
Display Camera Information On-Screen........................................................................... 18
Download Log Files...........................................................................................................18
Download Logs Files While Connected to a Codec .............................................. 18
1
Log Files Lost Before Download............................................................................ 18
Restart Your EagleEye Cube USB Device........................................................................19
Factory Reset Your EagleEye Cube USB Device ............................................................ 19
Factory Restore Your EagleEye Cube USB Device..........................................................19
Contents
2
Before You Begin
Topics:
• Audience, Purpose, and Required Skills
• Related Poly and Partner Resources
This guide describes how to administer and configure the EagleEye Cube USB device.
Note: Administration and configuration settings for the EagleEye Cube USB device take place within
Polycom Companion. For more information on using Polycom Companion, see the Polycom
Support Site.
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn
more about the features available with EagleEye Cube.
Related Poly and Partner Resources
See the following sites for information related to this product.
• The Polycom Support Site
information including Licensing & Product Registration, Self-Service, Account Management,
Product-Related Legal Notices, and Documents & Software downloads.
• The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
• The Polycom Community provides access to the latest developer and support information. Create
an account to access Poly support personnel and participate in developer and support forums. You
can find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
• The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers' current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
• The Polycom Collaboration Services help your business succeed and get the most out of your
investment through the benefits of collaboration.
is the entry point to online product, service, and solution support
3
Getting Started
Topics:
▪ EagleEye Cube USB Camera Overview
▪ Powering On and Off
Poly EagleEye Cube is an electronic pan-tilt-zoom (ePTZ) USB camera.
EagleEye Cube USB Camera Overview
The EagleEye Cube USB camera supports 4K resolution and 5x zoom. It works with applications that
support standard USB peripherals, such as Microsoft Skype for Business, Zoom, and BlueJeans.
The EagleEye Cube USB camera supports both speaker framing and group framing. With speaker
framing enabled, the camera can determine which participant is actively speaking, and the camera then
frames the speaker. Group framing enables the camera to automatically focus on one or more speakers
to display them on the receiving end. As different participants speak or as the speakers move around, the
camera can frame them.
Note: The EagleEye Cube USB camera is best suited for huddle rooms or small conference rooms with
up to 12 call participants.
Powering On and Off
The EagleEye Cube USB device doesn’t have a power button. When you plug in the power cord, the
device turns on. The EagleEye Cube can be powered using USB 3.0 or PoE. It cannot power up with
USB 2.0.
4
Managing the EagleEye Cube USB Device
Topics:
▪ Initialize the EagleEye Cube USB Device Using the Setup Wizard
▪ View EagleEye Cube Information
▪ Update the EagleEye Cube Firmware
▪ EagleEye Cube Admin Settings
You can use Polycom Companion to show basic information, update the firmware, and configure the user
and admin settings for the EagleEye Cube USB device.
Initialize the EagleEye Cube USB Device Using the Setup Wizard
When you start up the Poly EagleEye Cube USB device for the first time, or after you factory reset the
system, the setup wizard leads you through the minimum configuration steps.
Procedure
1. Connect the EagleEye Cube USB device to your computer, then select the Poly EagleEye Cube
tile in Polycom Companion.
2. Enter the admin password in the Password field (the default password is Polycom12#$).
3. Accept the End User License Agreement, and select Sign In.
4. Change the default password using one of the following options:
▪ Select the Simple Password check box to enter a simple password.
▪ Enter a password that adheres to the on-screen requirements.
5. Select Confirm.
6. Select your country, then select Next.
7. Optional: Select Skip to keep the current device name, or change the device name in the input
field under Device Name.
8. Optional: Select Skip to ignore the network settings, or configure a network to connect to the
EagleEye Cube USB device.
9. Optional: Select Skip to ignore provisioning server settings, or select Provisioning Mode and
choose one of the following options:
▪ Disable: No provisioning
▪ Manual: Configure the following parameters:
Parameter Description
Server Address Specify the provisioning server address.
5
Managing the EagleEye Cube USB Device
Parameter Description
User Name and Password Specify the user name and password to log in to the
provisioning server.
10. Select Finish.
View EagleEye Cube Information
You can view the basic information for your EagleEye Cube USB device through Polycom Companion.
Procedure
1. Connect the EagleEye Cube USB device to your computer, then select the Poly EagleEye Cube
tile in Polycom Companion.
2. In the Status section, view the basic information for your EagleEye Cube USB device.
Update the EagleEye Cube Firmware
You can use the Polycom Companion application to update the firmware on your EagleEye Cube USB
device.
After the EagleEye Cube USB device connects to your computer, the application checks for a new
software version from the server automatically. If the app detects a new version, the app displays a red
dot on the Firmware Update tab as a reminder.
Note: Make sure your computer doesn’t enter sleep mode during the firmware update. Otherwise, the
update may fail.
Procedure
1. Connect the EagleEye Cube USB device to your computer, then select the Poly EagleEye Cube
tile in Polycom Companion.
2. Select the Firmware Update tab.
The application shows the current version and available new version.
3. Select Update.
4. Enter the admin password (the default password is Polycom12#$), then click Sign In to start the
update.
Note: Do not disconnect the EagleEye Cube USB device while installing the update. If it
disconnects unexpectedly, you must finish the update immediately after reconnecting it.
When the firmware successfully updates, the word Installed and the new firmware version
number appear on the screen.
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