Poly DA75, DA85, DA85-M User Guide

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Page 1

Poly DA Series

USB Audio Processor

User Guide

Page 2

Overview 3

Standard LEDs and functions 3 Microsoft Teams LEDs and functions* (Teams model only) 3

Setup 5

Compatible headsets 5 Load software 5

Daily use 6

Make/take/end calls 6 Volume 6 Mute 6 Launch Microsoft Teams (Teams model only) 6

Troubleshooting 8

What's in the box 10

Support 11

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Overview

NOTE The DA75 does not have any inline buttons. You must use your softphone interface to

perform the tasks described here.

Standard LEDs and

functions

Microsoft Teams LEDs

and functions* (Teams

model only)

Icons

Inline control LEDs Function

Flashing green

Call button

Solid green

Volume up / down buttons

Solid red

Mute / Hold button

Flashing red

Incoming call

On a call

Increases / decreases the listening volume

Headset muted

Call on hold

Icons Inline control LEDs Function

Call button / Microsoft Teams

button

Solid purple

Flashing blue

Solid blue

Headset connected; Microsoft Teams connected

Incoming call

On a call

Volume up / down buttons

Mute / Hold button

Pulsing purple

Solid red

Flashing red

Microsoft Teams notication

Increases / decreases the listening volume

Headset muted

Call on hold

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NOTE * Requires Microsoft Teams variant and application

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Phone

Setup

Power on your DA Audio Processor by connecting it to your computer.

Compatible headsets

Load software

Your DA connects with any Poly/Plantronics EncorePro 300/500/700 Series or Legacy Quick Disconnect (QD) headset.

DA85-M models only For full Teams compatibility, connect to an EncorePro HW510 or HW520 headset.

Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.

NOTE Device settings are also available in Plantronics Hub Desktop App.

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.

Update your device using your computer with Poly Lens Desktop App. Download at

poly.com/lens.

While updating:

• Do not use your Poly device until the update is complete.

• Do not start a second update from a second device.

• Do not stream media.

• Do not answer or place a call.

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Daily use

NOTE The DA75 does not have any inline buttons. You must use your softphone interface to

perform the tasks described here.

Make/take/end calls

Volume

Mute

Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Poly Lens Desktop App (poly.com/software) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.

Answer or end a call

Tap the Call

Make a call

Dial using your softphone application.

Hold

Press and hold the Hold button for 2 seconds to put a call on hold. The Hold LED flashes red.

Listening volume

Press the Volume up (+) or Volume down (-) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

During an active call, tap the Mute

Mute reminder

If mute reminder is on, an alert repeats when you speak to remind you that mute is activated. Customize your settings in Poly Lens Desktop App.

button or use your softphone.

button to mute or unmute your headset.

Launch Microsoft

Teams (Teams model

only)

Your device has a Teams app. The Teams button pulses when you have a meeting or notification.

• When not on a call, tap the Teams button to view Microsoft Teams app on your computer.

• When the Teams button LED pulses purple, tap to view your Teams notifications or meeting.

button to quickly view and use the Microsoft Teams desktop

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NOTE Teams model and open Teams desktop application required. Teams mobile application is

not supported.

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Troubleshooting

The headset audio is not working as expected when connected to my computer.

I cannot hear the caller.

Callers cannot hear me.

• Make sure the softphone you are using is supported by viewing

poly.com/SoftphoneCompatibility .

• Ensure that only one softphone application is opened at a time.

• Be sure you have the Poly Lens Desktop App installed.

• For best performance, ensure your headset rmware is up-to-date. See

Update rmware.

• Ensure that the headset is the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac).

• Your DA audio processor is not set as the default audio device. Ensure that the DA (DA75/DA85) is the default sound device by going to your Sound Control Panel (Windows) or your Sound System Preferences (Mac).

• Listening volume is too low. Press the volume up button on the headset.

• Headset is muted. Press the mute button on the DA to unmute the microphone.

• Headset microphone boom is aligned incorrectly. Align headset boom with your mouth.

Sound in headset is distorted. I can hear echo in headset.

My headset stops responding to button presses.

(Teams model only)

Microsoft Teams does not launch on desktop when I press the Teams button.

(Teams model only)

Does my Microsoft Teams-enabled headset work with other softphones?

• Reduce speaking and/or listening volume on the computer using your softphone application.

• Headset microphone boom is aligned incorrectly. Align headset boom with your mouth.

• If the distortion is still present, lower the volume on the DA.

• When a PC goes into standby or hibernation, the DA audio processor is no longer powered on. Be sure your PC is in an active state.

Microsoft Teams is not set as your target softphone. Change the target softphone in Poly Lens Desktop App.

Yes, while your headset is optimized for Microsoft Teams, it can be congured to use with other supported softphones. Set your target phone with the Poly Lens Desktop App.

When you congure another softphone, the Call button:

• doesn't interact with Teams

• doesn't go to Teams notications

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• will not launch Cortana

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What's in the box

Contents may vary by product.

DA inline controller with

combined USB-A and USB-

C cable Quick start guide

Page 11

Support

NEED MORE HELP?

poly.com/support

Plantronics, Inc. Plantronics B.V.

345 Encinal Street

Santa Cruz, CA 95060

United States

trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.

Model ID: DA75, DA85, DA85-M

220141-06 06.21

Scorpius 171

2132 LR Hoofddorp

Netherlands