Poly Blackwire 3215, Blackwire 3225, Blackwire C3200, Blackwire C3200 USB-C, Blackwire C3210 User Guide

Blackwire 3200 Series

Corded headset with inline call
control

User Guide

Contents

Overview 3

Setup 4

Load software 4

Fit 5

Adjust the headband 5
Position the boom 5
Adjust the boom 5

Use the inline controller 6

Make/take/end calls 6
Volume 6
Mute 6

Troubleshooting 7

Headset 7

Support 8

2

Overview

Icons Inline control LEDs Function

Call button Flashes green

Solid green

Volume up button Increases the listening volume

Volume down
button

Mute button Solid red Headset is muted

Incoming call

On a call

Decreases the listening volume

3

Setup

Power on your headset by connecting to your computer or mobile device.

You can connect your headset in 2 ways:

1 Via USB-A/USB-C connector

NOTE Headset call control functionality may vary in mobile devices.

Load software

Via 3.5 mm connector*

2

NOTE Headset call control functionality is not available.

* 3.5 mm connector available on Blackwire 3215/3225 only.

Customize your device behavior through advanced settings and options with Poly Lens
Desktop App. Some softphones require the installation of Poly software to enable device
call control (answer/end and mute) functionality. Download: poly.com/lens.

NOTE Device settings are also available in Plantronics Hub Desktop App.

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.

Update your device using your computer with Poly Lens Desktop App. Download at

poly.com/lens.

While updating:

• Do not use your Poly device until the update is complete.

• Do not start a second update from a second device.

• Do not stream media.

• Do not answer or place a call.

4

Fit

Adjust the headband

Position the boom

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably
over the center of your ears.

This headset can be worn on the left or right side.

Rotate the boom to align with your mouth.

Adjust the boom

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Gently bend the boom in or out so it is approximately two finger widths from the corner of
your mouth.

5

Use the inline controller

Make/take/end calls

Volume

Mute

Headset call control is a software feature and dependent on a compatible softphone. If you
have not installed Poly Lens Desktop App (poly.com/lens) or do not have a compatible
softphone, press the headset call button first and then make/take/end the call using the
softphone application.

Answer or end a call

Tap the Call button or use your softphone.

Make a call

Dial using your softphone application.

Redial

If not on an active call, double key press the call button to redial the last call.

Hold

Press and hold the call button for 2 seconds to put a call on hold.

Listening volume

Press the Volume up (+) or Volume down (-) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

During a call, briefly press the mute button to mute the microphone on the inline
controller. To unmute press the button again.

6

Troubleshooting

Headset

I hear a high-pitched noise when
wearing the headset.

I cannot hear caller.

Callers cannot hear me.

The sound in the headset is
distorted.

I can hear an echo in the headset.

• Ensure that your 3.5 mm connector is fully connected to the
headset controller.

• Listening volume is too low. Press the volume up button on
the headset. and/or ensure that the volume setting on your
computer is set accurately.

• Your headset is not set as the default audio device. Use the
audio settings in your sound control panel/preferences to
select your headset as the default audio device.

• Ensure that your 3.5 mm connector is fully connected to the
headset controller.

• Headset is muted. Tap the mute button to unmute the
microphone.

• Headset microphone boom aligned incorrectly. Align the
headset boom with your mouth.

• Your headset is not set as the default Voice device. Use the
audio settings in your sound control panel/preferences to
change the input device.

• Ensure that your 3.5 mm connector is fully connected to the
headset controller.

• Lower the listen volume on your softphone until the
distortion disappears.

• Adjust volume on headset.

• Ensure that your 3.5 mm connector is fully connected to the
headset controller.

When I use my headset with a
softphone, the headset call
control and mute buttons don't
work.

The other headset I was using to
listen to music does not work any
more.

My phone is not nding my
headset during a call or while
listening to music.

• Make sure the softphone you are using is supported by
viewing www.plantronics.com/softphonecompatibility.

• If required to enable headset control (answer/end and mute)
functionality, ensure you have Poly Lens Desktop App
installed. See Load software.

• Your mobile device may not support call control functionality.
Check with device manufacturer.

• Your headset will set itself as the default audio device in
Windows. Use the audio settings in your sound control panel/
preferences to change the audio device.

• When on a call or listening to music, make sure that audio is
routing to the desired headset by going to your settings and
ensuring it is defaulted.

7

Support

NEED MORE HELP?

poly.com/support

Plantronics, Inc. Plantronics B.V.

345 Encinal Street

Santa Cruz, CA 95060

United States

©

2022 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo
are trademarks of Plantronics, Inc. All other trademarks are the property of their
respective owners. Manufactured by Plantronics, Inc.

211088-06 02.22

Scorpius 171

2132 LR Hoofddorp

Netherlands

8