Poly Sync 20/Sync 20+ Series
PLANTRONICS + POLYCOM. NOW TOGETHER AS
USB and Bluetooth Smart Speakerphone
User Guide
Contents
Controls and status lights 3
LEDs 4
USB Bluetooth adapter (adapter model only) 4
Setup 5
First-time setup 5
Mobile setup 5
Corded setup 5
USB adapter setup (BT600 models only) 5
Configure USB adapter 6
Charge 8
Charge 8
Charge your mobile phone 8
Load software 9
Daily Use 10
Power 10
Answer or end a call 10
Microsoft Teams button (Teams model only) 10
Mute/Unmute 10
Volume 10
Voice assistant (smartphone feature) 10
Customize your speakerphone 10
More Features 11
Attach lanyard 11
Update
firmware 12
Device recovery 12
Support 13
2
Siri
Google Assistant
:02
/
Charging/Battery
Camera
Mic / Mic Mute
Controls and status lights
A portable speakerphone with mobile and corded connectivity.
Siri, Google
Assistant
Customize feature in Plantronics Hub / Default is play/pause
Press to interact with Microsoft Teams (Teams model only, Teams application required)
Volume down
Mute/unmute
Volume up
Call
Default voice assistant (smartphone feature)
Power on/off
USB-A phone charge port
Bluetooth pairing
3
LEDs
LED bar What lights mean
USB Bluetooth adapter
(adapter model only)
Crossing blue
pattern
Solid blue Pairing successful (connected)
Flashing
green
Solid green In a call
Solid red Mute active
Pairing
Incoming call
NOTE LEDs do not illuminate in standby mode.
NOTE Adapter design may vary
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Headset connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE *Requires Microsoft Teams application
4
Setup
First-time setup
Mobile setup
Important: Your speakerphone is shipped from the factory in a Deepsleep mode to conserve
battery. Activate your speakerphone by connecting the USB cable to a power source before first
use.
1 Connect speakerphone USB cable to a wall charger or computer.
When your speakerphone is activated, the LED bar lights up.
2 Connect or pair your speakerphone to take calls or stream media.
With your speakerphone powered on, press the Bluetooth
1
"pairing" and the LED flashes a crossing blue pattern.
button for 2 seconds. You hear
Corded setup
USB adapter setup
(BT600 models only)
2 Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 20.”
3 Pairing is successful when you hear "pairing successful" and the LED flashes blue.
Connect the USB cable from the speakerphone to the USB port on your computer.
Your Bluetooth USB adapter comes pre-paired to your speakerphone.
1 Power on your speakerphone and insert the Bluetooth USB adapter into your computer.
5
2 Connection is successful when you hear "PC connected" and the USB adapter turns solid.
NOTE Adapter design may vary.
Pair USB adapter again
Your USB adapter is pre-paired to your speakerphone. In the event that your adapter is
disconnected or if bought separately, manually pair the adapter to your speakerphone.
1 Insert the Bluetooth USB adapter into your laptop or computer and wait for your computer to
recognize it.
2 Put your speakerphone in pair mode by pressing the Bluetooth button for 2 seconds. You hear
"pairing" and the LED bar flashes a blue crossing pattern.
3 Put your adapter into pair mode by pressing and holding the recessed pair button with a pen or
paperclip until the adapter flashes red and blue.
Configure USB adapter
NOTE Adapter design may vary
Pairing is successful when you hear "pairing successful; PC connected" and the adapter LED turns
solid.
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music,
you will need to configure your Bluetooth USB adapter.
Windows
1
To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2
To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter.
6
Mac
1 To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On
both the Input and Output tabs, select Plantronics BT600.
7
Charge
Charge
Charge your mobile phone
Charge the speakerphone via USB using your computer or a USB AC adapter (not provided). Allow
4 hours for a full charge.
With the speakerphone powered on, charge your phone by connecting your phone's charge cable
to the speakerphone USB-A port (cable not provided).
NOTE Speakerphone battery level must be medium or higher.
NOTE Connection provides power only.
8
Load software
Plantronics Hub is an invaluable tool.
NOTE Some softphones require Plantronics Hub for Windows/Mac to enable device call control
(answer/end and mute) functionality.
• Download Plantronics Hub for Windows/Mac by visiting poly.com/software.
• Download Plantronics Hub for iOS/Android by visiting poly.com/software, the App Store or
Google Play.
Plantronics Hub iOS and Android Windows and Mac
Call control for softphones available for some
softphones
Change headset language ✓ ✓
Update firmware ✓ ✓
Turn features on/off ✓ ✓
View user guide ✓ ✓
Battery meter ✓ ✓
✓
9
Daily Use
Power
Answer or end a call
Microsoft Teams button
(Teams model only)
Mute/Unmute
Volume
Voice assistant
(smartphone feature)
Customize your
speakerphone
Press the Power button for 2 seconds to power on or off. The LED bar illuminates when
powered on.
Press the Call button to answer or end a call.
Press the Teams button to interact with Microsoft Teams when not on a call.
NOTE Not supported for mobile use.
NOTE The Microsoft Teams application must be installed.
During an active call, press the Mute
settings in Plantronics Hub.
Press the Volume up (+) or down (-) buttons to increase or decrease volume.
Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your
phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and
other smartphone voice controls.
Select your Rocket
Choose from:
• Play/pause audio (default)
• Device status check
button feature in Plantronics Hub.
button to mute or unmute the microphones. Manage mute
• Clear trusted device list
• Default voice assistant (Siri, Google Assistant)
• Redial
• Hold/resume call
10
More Features
Attach lanyard
Use the lanyard to carry speakerphone on your wrist.
The lanyard slot is located on the side of the speakerphone.
NOTE Lanyard is included in box.
1 Insert the loop through one side of the slot and push through to the other side.
2 Thread the lanyard through the loop and pull to secure.
11
Update
firmware
Keep your firmware up-to-date to improve performance and add new features to your Poly device.
Update your firmware using your computer or mobile device with Plantronics Hub. Download at
poly.com/software.
Device recovery
While updating
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media on your smartphone.
• Do not answer or place a call.
NOTE Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb
feature in your smartphone's settings while you update.
If you have several failed attempts at an over-the-air firmware update, or if your device becomes
unresponsive, take the following steps:
1 Download and install Plantronics Hub for Windows/Mac at poly.com/software
2 Connect your device to your computer using a USB cable
3 Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your
Product ID (PID) to complete the recovery
Find your Product ID (PID). Choose:
• Plantronics Hub app's device recovery instructions
• Plantronics Hub app's home screen
firmware:
12
Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered
trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Manufactured by Plantronics, Inc.
Model ID: SY20/SY20-M USB-A/USB-C (may be followed by /BT600 or /BT600C)
218453-06 10.20
Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
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