Poly 216868-01 User Manual

Poly Sync 20/Sync 20+ Series

PLANTRONICS + POLYCOM. NOW TOGETHER AS

USB and Bluetooth Smart Speakerphone

User Guide

Contents

Controls and status lights 3

LEDs 4
USB Bluetooth adapter (adapter model only) 4

Setup 5

First-time setup 5
Mobile setup 5
Corded setup 5
USB adapter setup (BT600 models only) 5
Configure USB adapter 6

Charge 8

Charge 8
Charge your mobile phone 8

Load software 9

Daily Use 10

Power 10
Answer or end a call 10
Microsoft Teams button (Teams model only) 10
Mute/Unmute 10
Volume 10
Voice assistant (smartphone feature) 10
Customize your speakerphone 10

More Features 11

Attach lanyard 11

Update

firmware 12

Device recovery 12

Support 13

2

Siri
Google Assistant

:02

/

Charging/Battery

Camera

Mic / Mic Mute

Controls and status lights

A portable speakerphone with mobile and corded connectivity.

Siri, Google

Assistant

Customize feature in Plantronics Hub / Default is play/pause

Press to interact with Microsoft Teams (Teams model only, Teams application required)

Volume down

Mute/unmute

Volume up

Call

Default voice assistant (smartphone feature)

Power on/off

USB-A phone charge port

Bluetooth pairing

3

LEDs

LED bar What lights mean

USB Bluetooth adapter

(adapter model only)

Crossing blue
pattern

Solid blue Pairing successful (connected)

Flashing
green

Solid green In a call

Solid red Mute active

Pairing

Incoming call

NOTE LEDs do not illuminate in standby mode.

NOTE Adapter design may vary

Standard LEDs

USB LEDs What they mean

Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer

LEDs when Microsoft Teams* is detected

USB LEDs What they mean

Flashing red and blue Pairing
Solid purple Headset connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification

NOTE *Requires Microsoft Teams application

4