Poly 205203-02 User Manual

Blackwire 215/225

Analog Corded Headset

User Guide

Contents

Welcome 3

Need More Help? 3

What's in the Box 4

Inline Controls 5

Wearing Your Headset 6

Adjust the Headband 6
Position the Boom 6
Adjust the Boom 6

Daily Use 7

Headset Power 7
Inline call control 8
Adjust Your Headset Volume 8
Mute a Call 9

PC

Configuration 10

Troubleshooting 11

Headset 11

Support 13

2

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for
setting up and using your Blackwire 215/225 analog corded headset.

Please refer to the safety instructions for important product safety information prior to
installation or use of the product.

Need More Help?

Visit our website at plantronics.com/support for technical support including frequently asked
questions, compatibility and accessibility information.

3

What's in the Box

Blackwire 215 Blackwire 225

4

Inline Controls

Headset inline control icons

Answer or end a call (mobile phone only)

Slider; Adjust volume

Toggle button; Mute or unmute (Red = Mute)

5

Wearing Your Headset

Adjust the Headband

Position the Boom

Lengthen or shorten the band until it fits comfortably. The foam cushions should sit comfortably
over the center of your ears.

This headset can be worn on the left or right side.

Rotate the boom to align with your mouth.

Adjust the Boom

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Gently bend the boom in or out so it is approximately two finger widths from the corner of your
mouth.

6

Daily Use

Headset Power

The analog headset is automatically powered on when it is plugged into the 3.5 mm jack of your
computer, mobile phone or tablet.

7

Inline call control

Press the answer/end button on the headset inline control to answer or end a call (mobile phone
only).

Adjust Your Headset

Volume

Slide the volume control up on the headset inline control to increase listening volume.

Slide the volume control down on the headset inline control to decrease listening volume.

8

Mute a Call

During a call, slide the mute button down on the headset inline control to mute the microphone.

To turn mute off, slide the mute button back up.

9

PC Configuration

Windows:

For some Windows computers, a window may pop up when you first plug in your headset. Please
select "Headset" from the options provided.

10

Troubleshooting

Headset

I cannot hear caller.

Callers cannot hear me.

Listening volume is too low. Press the volume up button on the
headset. and/or ensure that the volume setting on your computer
is set accurately.

The analog headset is not set as the default audio device. Use the
audio settings in your sound control panel/preferences to select
your headset as the default audio device.

For Windows XP systems

• Go to Control Panel > Sounds and Audio Devices > Audio tab.

• Select your headset as the "Sound playback" default device.

Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1, 10

• Go to Control Panel > Sound

• Highlight the headset, select the Set Default > Default
Communications Device from the drop-down list and click OK.

For Mac OS X

• Choose Apple menu > System Preferences > Sound > Output tab.

• Select your headset in the "Select a device for sound output"
window.

Headset is muted. Slide the mute button up to unmute the
microphone.

Headset microphone boom aligned incorrectly. Align the headset
boom with your mouth.

The analog headset is not set as the default Voice device. Use the
audio settings in your sound control panel/preferences to change
the input device.

For Windows XP systems

• Go to Control Panel > Sounds and Audio Devices > Audio tab.

• Select your headset as the "Sound recording" default device.

Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1, 10

• Go to Control Panel > Sound > Recording tab.

• Highlight the headset, select the Set Default button and click OK.

For Mac OS X

• Choose Apple menu > System Preferences > Sound > Input tab.

• Select your headset in the "Select a device for sound input" window

The sound in the headset is
distorted.

I can hear an echo in the headset.

The other headset I was using to
listen to music does not work any
more.

Lower the listen volume on your softphone until the distortion
disappears.

Adjust volume on headset.

The analog headset will set itself as the default audio device in
Windows. Use the audio settings in your sound control panel/
preferences to change the audio device.

For Windows XP systems

• Go to Control Panel > Sounds and Audio Devices > Audio tab.

11

• Under “Sound Playback”, change the default setting from your
headset to your device choice.

Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1, 10

• Go to Control Panel > Sound > Recording tab.

• Highlight your device choice, select the Set Default button and
click OK.

For Mac OS X

• Choose Apple menu > System Preferences and click Sound.

• Click Output, and then select “Internal Speakers” or your device
choice.

My phone is not finding my headset
during a call or while listening to
music.

My headset does not show in my
Playback devices list.

When on a call or listening to music, make sure that audio is
routing to the desired headset by going to your settings and
ensuring it is defaulted.

Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1, 10

• With the headset plugged in, go to Control Panel > Sound, under
Playback tab, right click within frame, left click to check "Show
Disabled Devices" pop-up menu.

12

Support

EN

0800 410014

AR

[phone]*

CS

[phone]*

DA

80 88 46 10

DE

Deutschland 0800 9323 400
Österreich 0800 242 500
Schweiz 0800 932 340

EL

[phone]*

ES

900 803 666

*Support in English

FI

0800 117095

FR

0800 945770

GA

1800 551 896

HE

[phone]*

HU

[phone]*

IT

800 950934

NL

NL 0800 7526876
BE 0800 39202
LUX 800 24870

NO

80011336

PL

[phone]*

PT

800 84 45 17

RO

[phone]*

RU

8-800-100-64-14
[phone]*

SV

0200 21 46 81

TR

[phone]*

For warranty details, go to plantronics.com/warranty.

NEED MORE HELP?

plantronics.com/support

Plantronics, Inc.

345 Encinal Street
Santa Cruz, CA 95060
United States

©

2016 Plantronics, Inc. Blackwire and Plantronics are trademarks of Plantronics, Inc. registered in the US and other countries. All other trademarks are

the property of their respective owners.
Patents: US 8,504,115; D667,388; D666,993; BR 302012002248-7; CN ZL201230153667.7; EM 002033910; IN 245078; 245079; KR 30-0762376;

30-0762375; TW D154413; D154414.
206557-06 (01.16)

Plantronics BV

South Point Building C
Scorpius 140
2132 LR Hoofddorp, Netherlands