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5.1 Troubleshooting
If the lock unexpectedly fails to work, first check the following points:
Malfunction Possible cause Possible solution
Lock beeps twice
periodically approx. every
5 min. and the latch
remains in the lock
Batteries exhausted Replace batteries (see 5.4)
Noise on opening/closing Foreign body on latch or in strike
plate
Clean, carefully remove objects (see 5.3)
Lock fails to open or close
correctly
Latch bent or broken due to use
of force
Replace lock
Lock fails to close Batteries exhausted Replace batteries (see 5.4)
Lock slow to open The latch is not centred with
respect to the backlining.
Lock not opening Internal, transient malfunction Remove design trim panel, unlock the latch
mechanically using the emergency release
catch, press the on/off switch (this reboots the
lock), install the design trim panel
The design trim panels
cannot be connected!
The round head screws have
been screwed in too far
Loosen the four round head screws by a
quarter rotation on the inside of the design
trim panels in order to reduce the contact
pressure!
Press in the door seals
Adjust the door hinges
Batteries inserted incorrectly
(wrong polarity)
Insert batteries as specified
Lock not switched on Press on/off switch to activate the lock. (see 4.2)
Lock not designed for glass
thickness
Only use panels with 8mm glass thickness
Emergency release catch in
wrong position
Push emergency release up to the limit stop in
the direction of the glass edge und unlock
again
Electronics problem in
lock/overload/motor defective
Replace lock
Lock not correctly seated on the
door leaf
Reposition & fasten lock
If it proves impossible to resolve the problem, please remove the lock and contact Baugrup-
pentechnik Pollmeier GmbH. Expert staff is available to help you.