Polaroid IP100 User Manual
Wireless Surveillance
Camera
IP100
USER MANUAL
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Table of Contents
Welcome 3
1 Product Overview 3
1.1 Features 3
2 Product views and interface 4
2.1 Product views 4
2.2 Device interface 5
3 Device installation 5
3.1 Hardware installation 5
3.2 Software installation 9
4 Viewing the IP camera on a LAN 10
4.1 Connecting via a LAN 10
4.2 Searching for and setting the device IP address 10
4.3 IP Camera Login 13
4.4 IP camera operation 16
4.4.1 Visitor status users 16
4.4.2 Operator status users 17
4.4.3 Administrator status users 18
5 Accessing the IP Camera via the Internet 19
5.1 How your IP camera connects to the Internet 19
6 Accessing your IP camera via mobile devices mobile phone, iPad, etc. 25
6.1 Inputting the IP address in your mobile device
browser 25
6.2 Install client-side software to access the IP
camera 28
7 Other settings 32
7.1 Network Settings 32
7.11 Basic Network Settings 32
7.1.2 Wi-Fi Settings 33
7.1.3 Adhoc point-to-point wireless connection
settings 35
7.2 Multi-Device Settings 38
7.3 MSN Settings 39
7.4 DDNS Service Settings 42
7.4.1 Factory-provided DDNS 43
7.4.2 Third-party DDNS 43
7.5 Alarm, Mail and FTP Service Settings 44
7.6 Motion Detection 49
7.7 Date & Time Settings 52
7.8 Upgrade Device Firmware 53
7.9 Backup & Restore Settings 53
8 Appendix 53
8.1 Register and Apply for DDNS Service 53
8.2 IP Camera Abbreviations & Terminology 59
8.2.1 Stream Video through Media Player 59
8.3 Frequently Asked Questions 61
8.3.1 I have forgotten the administrator username
and/or password. 62
8.3.2 IP address conguration 62
8.3.3 Network Conguration 62
8.3.4 I cannot see what my camera is monitoring 62
8.3.5 Network bandwidth problems 63
8.3.6 Why am I getting a “Failure to connect to the
device” prompt? 63
8.3.7 Why can’t my IP camera be accessed over the
internet? 64
8.4 Solutions to common operating problems 64
8.5 Default Settings 65
8.6 Technical Settings 65
Welcome
Thank you for purchasing the Polaroid IP Security Camera system. This highquality video camera solution is easily installed—so easy, you will be able to
do it yourself. We know security is very important to you. Once the system is
installed, you will be able to transmit powerful, clear images to the cloud and
monitor them from any digital device, including your smart phone.
Polaroid IP cameras transmit high-quality video content at 30 FPS on the
LAN/WAN utilizing Motion JPEG hardware compression technology. Using
TCP/IP standards, every Polaroid IP camera contains a built-in server which
supports the most popular browser systems. Management and maintenance
of your security device is done easily, right over the network. In a matter of
seconds, you can start up or e-congure your system, and even upgrade the
rmware. The resulting benet is your ability to monitor your home or business,
regardless of where it is located or where you happen to be.
PLEASE NOTE: WE MAINTAIN A HOTLINE TO PROVIDE BOTH CUSTOMER
SERVICE AND INSTALLATION GUIDANCE. THE NUMBER IS
1-877-836-1190
1 Product Overview
Your new IP Camera is an IP-integrated camera solution. For both local area
network- (LAN) and wide area network- (WAN) based users, our remote video
surveillance products provide a clear, high-integration, low-cost solution.
By integrating the network with your web service functionality, video can be
transmitted anywhere through the network, allowing you to readily access live
video through your web browser. This application works well in warehouses,
large stores, schools, factories, and a series of other places, including your
home. The camera is easy to install and operate.
Note: If you purchased a Wi-Fi device, the package should contain a Wi-Fi
Antenna. Before installing the IP camera, check to make sure all items and
accessories have been included. If anything is missing, please contact us
immediately.
1.1 Features
• Powerful high-speed video protocol processor.
• High-sensitivity 1/5” CMOS sensor.
• It uses MJPEG compression and your choice of VGA/QVGA/QQVGA video
denition.
• Adjustable video parameters and adaptable to a variety of web browsers.
• Internal microphone for audio collection and two-way audio function.
• Infrared night vision to support the long distance night vision scope and allow for
24-hour monitoring.
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• Embedded web server to support multi-page browser viewing.
• Multi-level user management and password denition.
• Supports wireless network (Wi-Fi/802.11/b/g).
• Internal wireless module can exibly create a wireless monitoring environment.
• Supports motion detection, allowing for whole-area/whole-house monitoring.
• Alarm messages can be sent via email, FTP, through an alarm server, etc.
• Supports multiple alarm functions.
• Compact for easy installation.
• Suitable for a variety of locations.
• Supports UPnP.
• Supports auto port-mapping of the router.
• Supports viewing via mobile phone.
• Supports remote upgrade functionality.
• Every device has a unique serial number and factory DDNS.
• Factory can provide free client software and multi-pictures, extended recording and
video playback, etc.
Note: Your IP Camera set should include the following items: video camera,
antenna, adaptor, 1.5-meter network cable, bag with screws, installation CD,
mounting bracket.
2 Product views and interface
2.1 Product views
2
1
1. Light Sensor Holes: To detect the level of outside light and need for
infrared LED
1. Infrared LED
1. Lens: CMOS sensor with manual lens adjustment capability to adjust
the focus
Warning: Do not remove the plastic lens cover from the camera as it
may cause damage to the internal components of the camera.
3
2.2 Device interface
1
2
3
1. Reset button
2. Power adaptor
3. Ethernet port/L
LAN: RJ-45 10/100 Base-T
Power supply: DC5V/2A
RESET button: To reset the IP Camera settings back to the factory default
settings, press and hold the RESET button for 5 seconds.
3 Device installation
System conguration requirements for viewing multiple IP camera feeds:
CPU: 2.06 GHz or above
Memory: 512M or above
Network Card: 10M or above
Display Card: Microsoft DirectX 9 graphics device or above
Recommended Operating System: Windows XP/ Vista/Windows 7/Windows 8
Supports multiple web browsers: Internet Explorer/Firefox/Safari/Chrome, etc.
3.1 Hardware installation
When installing your IP Camera’s hardware, follow each step carefully in order
to ensure optimum camera operation. Take care with the IP camera’s installation
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environment; make sure the camera unit is mounted in an indoor environment,
protected from rain and other forms of moisture.
1. 1) IP Camera - Plug power adaptor into IP camera.
Note: Use only the power adaptor that comes with this product. DO NOT
attempt to substitute it with any other, as other adaptors may cause
damage to your unit.
2. a) Connect the network cable into both the IP camera and the router. In
addition, make sure the IP camera is turned on and working properly. The
Subnet should be the same for the IP camera and your PC (on a LAN, you
can also use the network cable to connect the PC and IP camera)
3. As shown below, you can locate your computer’s IP address and DNS
server information
b) When you use the IP camera for the rst time, the IP address of the
IP camera will be obtained automatically. (Before using, make sure the
DHCP Server function in the LAN router has been opened,) The system
is very convenient for users as it is suitable for different LAN network
environments.
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4. The camera’s IP Address can be changed, but it should always be the
same IP address as your computer’s subnet.
This is the DNS Server address which is provided by the network server.
In Windows, you can perform a ping test to make sure the IP camera is properly
connected and functioning. In the CMD window, which can be accessed
in Windows 7 by clinking on the Start icon, then on All Programs, then on
Accessories, and nally on Command Prompt, or by simply entering the letters
cmd in the search eld and pressing Enter, type or copy in: ping 192.168.1.111.
3.2 Software installation
Software installation:
The IP camera system software is very easy to install via the installation
program.
Insert the CD into your computer’s CD drive. The CD will automatically run the
software installation of the IP camera user interface (IPCamSetup). Note: If the
CD does not run automatically, you will need to access the CD drive and doubleclick on IPCamSetup. Follow the steps to install the software.
If the IP camera software interface does not appear, click “autorun.exe” on the
If you are able to ping the IP camera, that means the IP camera is working
properly and connected correctly.
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CD.
your computer. You will then be able to see the “IP Camera Tool” icon on your
computer’s desktop
IP100 Manual
Then locate “search.exe” . Click and install the LAN Tool to
.
4 Viewing the IP camera on a LAN
4.1 Connecting via a LAN
4.2 Searching for and setting the device IP address
Before searching for your IP camera via the IP Camera Tool function:
1. Make sure the IP camera’s network cable is plugged in and that there is a
good connection with the network.
2. The router should have DHCP (Dynamic Host Conguration Protocol)
enabled because the IP camera’s factory setting is to automatically obtain
an IP address from the DHCP Server.
3. Turn on the IP camera and wait 20 seconds for it to boot up.
• Search IP camera
When you run the Search function in the IP Camera Tool, you will obtain a list
of the devices connected to the network. You will see your IP camera listed,
including the IP address, the port, and the camera name. If you are connected
via Wi-Fi, you will see the Wi-Fi IP address. See the below picture for an
example.
1. If the software has not found an appropriate IP camera server on your
LAN, you will see a message that indicates “No IP server found” and the
program will be automatically shut down;
2. If the software detected one or more cameras on your network, the IP
address of each camera will be listed on your computer screen. If you are
installing your rst camera, it will be the only one listed;
3. If the IP cameras installed on your LAN do not share the same subnet
with the monitoring PC, you will see a message that indicates “Subnet
does not match. Double-click to change.” Select the prompt and then
use the right-click function on your mouse to select and set the static IP
address of the camera to the same subnet as your PC on the LAN.
IP Camera Tool Options
To quickly access the six functions available with your IP camera, highlight
your IP camera on the list of devices, right-click on your mouse, and a box
will open that lists the options. They are as follows: Basic Properties, Network
Conguration, Upgrade Firmware, Refresh Camera List, Flush Arp Buffer, and
About IP Camera Tool (see Picture 12).
• Basic Properties – When you click on Basic Properties you will nd three
options: 1) Device ID, 2) System Firmware Version, 3) Web UI Version.
Note: The IP Camera Tool function can only be used to search for a camera
device’s IP address and port on a LAN. The tool cannot perform a search for a
device’s IP address and port on a WAN.
When searching or attempting to access your IP camera via the IP Camera Tool
function, you will receive one of three responses:
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• Network Conguration – When you click on Network Conguration, a
box will open that allows you to congure you network settings. You can
congure the network as follows:
IP address: Fill in the assigned IP address, making sure it has the same
subnet as the gateway, the computer, and the router.
Subnet Mask: The default subnet mask of the equipment is:
255.255.255.0.
Gateway: Make sure it is in the same subnet as the computer’s IP
address.
The default Gateway address is 192.168.1.1.
DNS Server: The IP address of the Internet Service Provider (ISP).
This information can also found in the Network Connection Details
window(see Picture 15).
http Port: The default http port number is usually 80.
User: The default administrator user name is: admin.
Password: The password is: No password.
Obtain IP from DHCP server: If you click on (enable) “Obtain IP from
DHCP server” you will automatically be assigned a dynamic IP address
for your equipment if your gateway supports DHCP (most gateways
support DHCP). Make sure your router is connected and has the DHCP
function.
Note: If you receive a prompt that says, “Subnet does not match. Doubleclick to change,” reset the camera’s IP address, subnet mask, gateway, and
DNS server numbers.
• Upgrade Firmware
To upgrade the system rmware and the Web UI, start by entering your
correct user name and password. (The user should have administrative
authority.)
• Refresh Camera List
Refresh camera list manually.
• Flush Arp Buffer
When the cable network and wireless network of the device are both a
xed IP address, you may encounter an error. In the event you can locate
the camera IP address but are unable to open the camera web page, try
using the ush arp buffer to open.
• About IP Camera Tool
This option lets you check the software versions of the IP Camera Tool and
the ActiveX control.
4.3 IP Camera Login
From the list of devices in the IP Camera Tool window, double-click the IP
address of your IP camera. Internet Explorer will automatically open and display
the camera login page. Or, you can access the camera by typing the camera’s
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IP address directly into your browser. For example: http://192.168.1.111:8999.
(We recommend you use Internet Explorer as your browser due to its increased
functionality.)
At the camera’s login interface, enter the correct User name (default: admin)
and Password (default: no password). Click “Sign in” to enter the monitoring
page.
Once logged in you will see a drop-down list for Language. This allows you to
select your preferred operating language.
Users who are logged in correctly will be able to view images via the
video stream. Depending on a user’s level of administrative permission
(Administrator, Operator, or Visitor), the user will be able to operate the camera
according to the permissions available for their assigned administrative level.
In addition to Internet Explorer, users can access their system and view
streaming video through a variety of other browsers such as Safari, Firefox, or
Chrome.
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The Device Status indicator is located at the upper right corner of the screen.
This color-coded indicator shows the status of up to nine IP cameras.
• Gray – No device is connected to this channel
• Green – A device is connected to this channel and is functioning properly
.
4.4 IP camera operation
4.4.1 Visitor status users
If the status indicator for an IP camera
visitor has only the lowest level of operation which is mainly that of detection
(viewable only via Internet Explorer)
is lit, a user logged in as a
• Yellow – There is a device on this channel but it has failed to connect to
• Red – The device on this channel is in alarm status
If you want to detect all nine views, click this icon
OSD (On-screen display): Displays the date and time of the video. You can
disable the OSD function or choose a different color for this display.
Snapshot: Click on this icon
REC: Click on this icon
recording.
Note: The Record le name is: device Alias_ Current time. Avi
For example: IPCAM_20101011134442.Avi
This means the device name is IPCAM, its recording date is October 11, 2010,
and the recording end time is: 13:44:42.
When motion is detected the system will check and send a notication email
containing a snapshot.
The name of the picture that will be sent to your email inbox will appear like
this: device id (Alias) _ Current
time.jpg
4.4.2 Operator status users
Users who login with operator status, in addition to having access to all the
visitor-level functions, can also operate the Pan/Tilt feature and adjust the video
settings.
.
the main device
.
.
.
to take a snapshot of the live action.
to record (REC). Click this icon to stop
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Direction control: Users can click on the arrows to change the direction of the
camera view.
Reverse image (up and down)
Resolution: The resolution can be set at up to 640 X 480 for VGA displays and up
to 320 X 240 for QVGA displays.
Work Mode: 50Hz/60Hz/Outdoor
Brightness and Contrast settings: Click on the
brightness and contrast settings.
4.4.3 Administrator status users
Users who login as administrator have authority to adjust all camera
settings. When you click on the “For Administrator” button, you will enter the
Administrator interface to all device settings.
Mirror image (right and left)
or to adjust the
Alias Settings: Lets you input a new name, or change an existing name for
your device.
Date &Time Settings: Date &Time Settings page.
Users Settings: This system allows up to eight user accounts. Each user’s
name, password and authorization level (Administrator, Operator, or Visitor) can
be congured here.
• Visitor: Authorizes you to only view.
• Operator: Authorizes you to control the direction of the IP camera and
set some of the parameters.
• Administrator: Authorizes you to perform advanced congurations of
the IP camera.
UPnP Status: If you access your IP camera remotely, make sure the UPnP
Status indicator shows “UPnP Succeed.”
Upgrade Device Firmware: Access this page if you want to upgrade your
device rmware and download system software updates. You must rst upgrade
the device rmware and then upgrade the device embedded Web UI (in that
order).
Restore Factory Settings: If you click on Restore Factory Settings, a prompt
will appear. Select OK and the camera will return to the original factory settings
and the device will reboot.
Reboot Device: If you click on Reboot the Device, a prompt will appear. Select
OK and the device will reboot.
Back: Clickon Back to return to monitoring mode.
5 Accessing the IP Camera via the Internet
5.1 How your IP camera connects to the Internet
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Related settings and IP camera login
1. To view your IP camera via the intenet, open a browser and enter your
external/public internet IP address into the address bar, then a colon sign
(:), and then enter the port number (for example, 192.168.1.10:8090). That
should bring up your camera’s login screen.
2. If you are using ADSL to access the Internet, you will need to obtain the IP
camera’s current WAN IP address or congured DDNS.
There are two ways for you to obtain the WAN (Internet, public) IP address:
1. Perform an online search to obtain the WAN IP address - It is very easy
for you to obtain your Internet (public) IP address if your IP camera and
computer are on the same subnet. Open your browser and type in: http://
www.whatismyip.com or http://www.myip.cn. It will bring up your WAN’S
IP address (see below).
2. Obtain from the router.
See the below diagram (Picture 27) for an example using a TP-LINK router.
According to the router manual, the router’s IP address is 192.168.1.1. To log
into the router, type 192.168.1.1 in your browser. You will see the status of the
router and also nd it’s WAN IP address. In this example, the WAN IP address is
116.24.235.122.
You will now be able to view the IP camera from the Internet. Type the correct
WAN IP address into your browser. For example: http:// 116.24.235.122:8999
Note: Make sure the Port’s UPnP is available. You can open UPNP as follows.
Go to the Settings page for your router (see full details in the user manual for
your router) to enable UPnP. Or, enable the virtual mapping function. Add the IP
address and service port for your device to the virtual mapping list.
Users can access the IP camera device via the Internet by inputting the IP
address. For example, http:// 116.24.235.122:8999
With DDNS (Dynamic DNS) service, you can use the server of your choice
and you will receive a dynamic IP address real-time that corresponds to that
server. Simply put, whenever the user is on the Internet, the user will get an IP
address. DDNS can ensure that a xed domain name can access a user’s device.
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