Automatic Slide Gate Operator
Warning: Before installing your Polaris Automatic
Gate Operator (sometimes also referred to as the
“Product”), read this entire Installation Manual
for information about Product safety matters and
proper use of the Product. Only use the Product for
the purpose of operating a automatic driveway gate.
Installation Manual
for models:
Polaris SL2000
Polaris SL2500
WARNING OF RISKS, PURCHASER’S RESPONSIBILITIES, AND ASSUMPTION OF CERTAIN RISKS:
The directions for installation and use of the Product must be followed carefully. It is impossible to eliminate all risks inherently
associated with use of the Product. The eectiveness of the Polaris Automatic Gate Operator depends on proper installation and
the manner of use or application, all of which are beyond the control of Polaris Professional Gate Opening Systems or the seller. All
such risks are assumed by the purchaser, and by the purchaser’s installation and use of the Product.
The Polaris Automatic Gate Operator is for use on driveway gates only. The Product meets or exceeds the requirements of UL 325,
the standard that regulates gate operator safety, as established and made eective March 14, 2003, by Underwriters Laboratories,
Inc.
1. Heavy Duty Rollers
2. Guide Rail
3. Frame Extension
4. V-Track
5. Chain attach brackets
6. Heavy Duty Chain
7. Frame Extension
8. Built-in Gate Opener Platform
TABLE OF CONTENTS
Gate Operator Class Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 4
Warnings and Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 5
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 7
Wiring and Hookup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 9
DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 16
Accessory Hook Up Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 17
Parts List and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 18
Technical Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 19
Troubleshooting/Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 20
List of Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 21
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 22
Polaris Automatic Gate Operators
608 Tierra Montana Loop
Bernalillo , NM 87004
Phone: 877-313-8902
Fax: 800-830-3952
Email: ask@polarisgate.com
Web: www.polarisgate.com
GATE OPENER CLASS CATEGORIES*
The Polaris Automatic Gate Operator is intended for use with
vehicular slide gates. The opener can be used in Class I, Class
II, Class III and Class IV applications.
Residential Vehicular Gate Operator–Class I: A vehicular
gate opener (or system) intended for use in a home
of one-to-four single family dwelling, or a garage or
parking area associated therewith.
Commercial/General Access Vehicular Gate Operator–
Class II: A vehicular gate opener (or system) intended
for use in a commercial location or building such as
a multifamily housing unit (ve or more single family
units), hotel, garages, retail store or other building
servicing the general public.
Industrial/Limited Access Vehicular Gate Operator–Class
III: A vehicular gate opener (or system) intended for use
in an industrial location or building such as a factory or
loading dock area or other locations not intended to
service the general public.
GATE OPERATOR CLASS CATEGORIES
Restricted Access Vehicular Gate Operator–Class IV: A
vehicular gate opener (or system) intended for use in
a guarded industrial location or building such as an
airport security area or other restricted access locations
not servicing the general public, in which unauthorized
access is prevented via supervision by security personnel.
*Categories established by Underwriters Laboratories for
vehicle gate operators
4
WARNINGS AND PRECAUTIONS
WARNINGS AND PRECAUTIONS
General Safety Information
The Polaris Automatic Gate Operator is designed to provide
for safe operation. One of the most important safety features
of the gate opener is obstruction sensing. When there is
an obstruction that prevents the gate from opening or
closing, the gate will immediately reverse direction and
return to the fully open or closed position. While in the
process of returning to the fully open or closed position,
if the gate senses an additional obstruction the gate will
stop immediately and sound an alarm. At this point the
gate operator will need to be reset by turning the power
switch located on the inside of the cabinet frame to OFF
for a minimum of ten seconds. Should battery back up be
attached, the red wire from the battery will also need to be
disconnected for the same ten seconds.
The gate operator includes an adjustment for setting the
sensitivity of the obstruction performance. Refer to page
12 for Obstruction Sensitivity Set Up details.
Slide gates are large heavy objects. Automatic gate
openers provide a convenient way to open and close the
gates. Since the gate system and its components exert a
high level of force to open and close the gate, they can
be dangerous, causing severe injuries or death to you
and others.
Your safety and the safety of others depend on the
installer of this system to read, understand, and follow
the information and instructions in this manual.
The Polaris Automatic Gate Operator is designed to comply
with UL 325, the safety standard covering automatic gate
opening systems. UL 325 requires that gate opening
systems have provisions for, or be supplied with, at least
one independent primary and one independent secondary
means of protection against entrapment. The primary
means of entrapment protection in the Polaris Automatic
Gate Operator is Type A, an inherent means of entrapment
protection. The secondary means of entrapment protection
in the Polaris Automatic Gate Operator is Type B1, the
provision for the connection of a photo cell or other non
contact sensor.
The gate operator’s built-in means of entrapment
protection (Type A) may not be sensitive enough to
prevent bodily injury in some circumstances. Secondary
means of entrapment protection (Type B1), such as a
photo cell are suggested for enhanced safety.
Safety overview checklist:
WARNING – Moving gate has potential of inicting
injury or death–do not start gate unless path is clear.
WARNING – To reduce the risk of injury or death:
• Use this operator only with slide gates.
• READ AND FOLLOW ALL INSTRUCTIONS.
• Never let children operate or play with gate controls.
Keep the remote control away from children.
• Always keep people and objects away from the gate.
NO ONE SHOULD CROSS THE PATH OF THE MOVING
GATE.
• The entrance is for vehicles only. Pedestrians must use
a separate entrance.
• SAVE THESE INSTRUCTIONS
• Remember that the Polaris Automatic Gate Operator
must only be installed on gate systems meeting the
requirements of the application.
• Ensure that you are using the correct opener for the
type and size of gate, its frequency of use and the class
rating.
• Ensure that the gate and gate operator installation
comply with applicable local codes.
• Contact local re and law enforcement to arrange
emergency access procedures.
• Persons are to keep clear! The gate is able to move
without prior warning. Do not let children operate the
gate or play in the gate area.
• Use caution with moving parts to avoid injuring ngers
or hands.
• Consider installing contact sensors, or non-contact
sensors to provide additional safety and protection
against entrapment.
• Never activate the gate opener until you ensure that
the area is clear of people, pets, or other obstructions.
Watch the gate until it stops.
• Controls must be far enough from the gate so that the
user is prevented from coming in contact with the gate
while operating the controls.
• Keep gates properly maintained. Read the owner’s
manual. Have a qualied service person make repairs
to gate hardware.
• Test the gate monthly. The gate MUST reverse on
contact with a rigid object or stop when an object
activates the non-contact sensors. After adjusting the
force or the limit of travel, retest the gate operator.
Failure to adjust and restest the gate operator can
increase the risk of injury or death.
5
WARNINGS AND PRECAUTIONS
Entrapment Alarm
(UL 325; 30.1)
In compliance with UL 325 the Polaris Automatic Gate
Operator is designed to stop and reverse direction within
two seconds of sensing an obstruction. In addition, the
Polaris Automatic Gate Operator activates an audible alarm
if the unit incurs an obstruction twice while opening or
closing. This alarm sounds for ve minutes, or until the
opener receives a renewed, intended input from a hardwired
control such as the Push Button Control. At that point the
gate returns to a fully open or fully closed position. Should
there be no means of sending the operator a renewed,
intended input, the gate operator can be reset by turning
the power switch located on the inside of the cabinet frame
to OFF for a minimum of ten seconds. Should battery back
up be attached, the red wire from the battery will also need
to be disconnected for the same ten seconds.
Figure 1
Warning signs (two enclosed) to be installed
on each side of the gate (three to ve feet
above the bottom of the gate)
Warning Signs and Labels
Required Safety Precautions for Gates
Warning signs alert people of automatic gate operation.
They are required when installing the Polaris Automatic Gate
Operator. If pedestrians will be in the area, install a walkthrough gate for their use.
Warning Signs
The warning signs must be installed on both sides of the
gate.
These warning signs and labels must be used. If any
were missing when the gate operator was purchased,
immediately contact Polaris Automatic Gate Operators
for replacements.
Figure 2
Install warning decals,
one on each side of gate
operator
6
INSTALLATION INSTRUCTIONS
INSTALLATION INSTRUCTIONS
Concrete Pad
• Pour concrete pad a minimum size of 24” x 24” at
least 6” above ground
• Be certain that concrete base is placed below frost line.
Check local building codes.
• Operator frame can be fastened to the concrete pad
using four 4½” x 4” concrete expansion bolts.
• Necessary electrical conduit can be placed in the
concrete pad area prior to adding concrete. Align with
the hole in the bottom of the chassis.
• Nominal distance between the gate and chassis is 5”
(see g. 6).
Figure 3
Post Mounting
• Drill three holes through 2” x 2” steel posts for
mounting 3/8” x 3” galvanized steel bolts with washer
and nut (posts, bolts, washers, and nuts all purchased
separately).
• When post mounting operator, be sure to cover the
bottom opening in gate frame which is normally used
for electrical conduit when pad mounting.
• Nominal distance between the gate and chassis is 5”
(see g. 6).
Figure 4
4½” x 4” concrete
expansion bolts
Access hole for electrical connection
Chassis
Concrete pad,
6” above ground
3/8” x 3”
galvanized steel
bolts (not
included)
Access hole for
electrical connection
Chassis
Steel posts
(not included)
7
Chain Installation
• Make sure the tension screw does not extend beyond
the outside edge of the gate frame.
• Make sure the holes in the chain bracket are level with
bottom of idler wheels.
Figure 5
INSTALLATION INSTRUCTIONS
5” ± ¼”
Tension screw
Figure 6
Gate
Chain
Chassis assembly
8
WIRING AND HOOKUP INSTRUCTIONS
WIRING AND HOOKUP
INSTRUCTIONS
Select Gate Movement Direction
Standing inside of the property and looking out, if gate
operator is on the right select “right” hand operation –
DIP switch 1 to OFF position.
Standing inside of the property and looking out, if gate
operator is on the left side select “left” hand operation –
move DIP switch 1 to ON position.
Figure 7
NOTE: All DIP switches are
shown in the factory default
position (OFF).
9
WIRING AND HOOKUP INSTRUCTIONS
figure-power-switch
Connecting to 110 Vac electrical power
IMPORTANT NOTE: All electrical connections must be
performed by a licensed electrician.
• Each gate operator should be electrically attached to
its own 20 amp circuit breaker.
• Connect AC power directly to the three wire pigtails
extending from the duplex receptacle located inside
operator cabinet.
Wire Color/Description:
Green = Ground
White = Neutral
Black = Hot
Figure 8
Connecting battery back-up
• Gate operator will operate without batteries attached.
• If desired, automatic operation for a short period of
time upon loss of power can be achieved. Install two
12 volt DC batteries (purchased separately).
• Batteries must be connected in series to ensure 24V.
• Connect batteries to circuit board as follows:
Battery 1 + to + 24V Battery terminal
Battery 1 - to Battery 2 +
Battery 2 - to - 24V Battery terminal
NOTE: Operator cannot be powered o unless batteries
are disconnected.
Figure 9
Duplex
receptacle
Connecting
wires
Circuit board
+ (red) terminals
- (black) terminals
Battery 2
Battery 1
10
WIRING AND HOOKUP INSTRUCTIONS
Fail Safe / Fail Secure
• When using battery back up it is important to
determine in which location the gate operator will stop
when AC power is lost and battery power is below
a specic pre-set minimum (minimum setting is not
adjustable).
• There are two settings which are set via DIP switch #5
(see g. 10).
Fail Safe – Gate operator will OPEN the gate one last
time and stay open until power is re-established. Set DIP
Switch #5 to OFF position.
Fail Secure – Gate operator will CLOSE the gate one
last time and stay closed until power is re-established.
Set DIP Switch #5 to ON position.
Figure 10
Limit Switch Setup
• Manually open the gate to desired position. Depress
the detent plate to release the limit nuts. Spin the limit
nut until it depresses the open limit switch.
• Manually close the gate to desired position. Depress
the detent plate to release the limit nuts. Spin the limit
nut until it depresses the close limit switch.
For dual gates: set the limits for each gate prior to
establishing one operator as the secondary operator (see
DIP switch settings).
Figure 11
Motor
Detent plate
NOTE: All DIP switches are
shown in the factory default
position (OFF).
Limit nuts
12
WIRING AND HOOKUP INSTRUCTIONS
Dual Slide Gate Installations
• Determine which operator will be the primary. Set DIP
switch #4 in this operator’s control box to the OFF
position.
• The other operator is the secondary. Set DIP switch #4
in this operator’s control box to the ON position.
• Connect the two operators with a 3-wire cable (18
AWG minimum) as shown in g. 12.
NOTE: All accessories must be wired to the primary
operator.
Obstruction Sensitivity Set-up
IMPORTANT: For safety reasons the obstruction setting or
stall force on the Polaris Automatic Gate Operator control
board comes from the factory set at minimum, (turned all
the way counter-clockwise). In many gate installations, this
setting will need to be adjusted to overcome the weight and
size of the gates.
The STALL FORCE potentiometer on the circuit board
controls the obstruction sensitivity (or the amount of
force the operator will apply to an obstruction) before
it automatically stops and reverses direction of the gate.
Adjust the sensitivity beginning at the factory default
counter-clockwise position. Continue to incrementally
increase the force until the gate can open and close
without obstructing under its own weight by turning the
potentiometer clockwise.
Figure 12
Operator 1
Figure 13
Operator 2
Minimum 18 AWG
NOTE: The adjustment of the STALL FORCE
potentiometer will cause the bank of LED’s to temporarily
act as a meter.
NOTE: The OBSTRUCT LED will light to indicate an
obstruction is sensed.
For dual gates: the obstruction force setting must be
set for each operator independently. The OBSTRUCT LED
will light in the operator of the gate which experienced
the obstruction.
Obstruction
potentiometer
13
Auto Close Timer
The amount of time between opening the gate and
automatically closing the gate can be adjusted between
15 seconds and 120 seconds. The adjustment is made
by turning the CLOSE TIMER potentiometer. The default
position of the potentiometer is zero seconds (gate will
close immediately once fully opened). To increase the
delay time, turn the potentiometer clockwise.
NOTE: The adjustment of the AUTO CLOSE
potentiometer will cause the bank of LED’s to temporarily
act as a meter.
WIRING AND HOOKUP INSTRUCTIONS
NOTE: The Auto Close feature is only active if DIP switch
#2 is in the ON position.
For dual gates: the auto close timer in the primary
operator determines the setting for both gates.
Figure 14
Auto close
potentiometer
14
WIRING AND HOOKUP INSTRUCTIONS
Figure 15
Board Layout Description
11
11
10
10
9
9
8
8
16 17
16 17
7
7
6
6
5
5
4
4
3
3
2
2
13 14
13 14
12
12
LED’s
1. Status
2. Open
3. Closed
4. Motion
5. Obstruct
6. Timer On
7. Command
8. Exit
9. Safety
10. Batt OK
11. Charging
12. AC Power
15
1
1
15
Potentiometers
13. Auto Close Adjustment
14. Stall Force Adjustment
Buttons
15. Operate Gate
Fuses
16. 20 Amp Fuse
17. 20 Amp Fuse
15
LED Descriptions
Proper wiring and performance can be veried by
checking the operation of the LED’s located on the
circuit board.
LED #1: STATUS
Blinks to indicate that the system is functioning properly
LED #2: OPEN
Lit when the gate is in the fully open position and open
limit switch is depressed
LED #3: CLOSED
Lit when the gate is in the fully closed position and
closed limit switch is depressed
LED #4: MOTION
Blinks when gate is in motion
LED #5: OBSTRUCT
Blinks when gate has encountered an obstruction
WIRING AND HOOKUP INSTRUCTIONS
LED #6: TIMER ON
Blinks when auto timer feature is enabled and gate is in
open position
LED #7: COMMAND
Lit when a command is received from an input device
(push button, transmitter, etc.)
LED #8: EXIT
Lit when an exit loop contact is made
LED #9: SAFETY
Lit when a safety loop contact is made
LED #10: BATT OK
Lit when battery is OK or charged
LED #11: CHARGING
Lit when battery is charging
LED #12: AC POWER
Lit when AC power is connected
16
DIP SWITCHES
DIP SWITCHES
* - Default factory setting
DIP Switch 1 – Left or Right Hand Operation
ON – Left hand operation
OFF* - Right hand operation
NOTE: When standing on the inside of the property
looking out, if the gate operator is on your right, then it
is a “right hand operation.”
DIP Switch 2 – Auto Close
ON – Auto close feature enabled
OFF* - Auto close feature disabled
DIP Switch 3 – Audible Motion Alarm
ON – Audible motion alarm enabled
OFF* - Audible motion alarm disabled
DIP Switch 4 – Primary or Secondary Gate Operation
ON – Secondary
OFF* – Primary
Figure 16
NOTE: When DIP Switch 4 is ON, all command inputs
for that operator are disabled. Included are the OPERATE
GATE button, remote input, loop detector, etc.
DIP Switch 5 – Fail Safe or Fail Secure Operation
ON – Fail Secure
OFF* - Fail Safe
DIP Switch 6 – Capability to Manually Move Gate
ON – Ability to move gate manually is disabled
OFF* – Ability to move gate manually is enabled
DIP Switch 7 – Constant or Momentary Pressure
ON – Constant pressure required to operate gate
OFF* – Momentary contact required to operate gate
DIP Switch 8 – Not Used
NOTE: All DIP switches are
shown in the factory default
position (OFF).
17
ACCESSORY HOOKUP DIAGRAM
ACCESSORY HOOK-UP DIAGRAM
Figure 17
NOTE: All green colored
terminals are intended for
Class II wiring only.
Magnetic gate lock
3-Button
Photo beams
Loop detectors
Push button
Receiver
Fire box
Edge sensors
NOTE: A 2 amp maximum current draw is
allowed from 24VDC terminals.
18
PARTS LIST AND ILLUSTRATIONS
PARTS LIST AND ILLUSTRATIONS
Sprocket (1)
Polaris 2000:
Polaris 2500:
Cabinet (1)
Idler wheel (2)
Additional Parts:
Chain (1)
Polaris 2000
Polaris 2500
Limit nut (2)
Motor (1)
PCB (1)
Detent plate (1)
Polaris 2000
Polaris 2500
Limit switch (2)
Transformer (1)
Hardware kit (1)
19
TECHNICAL SPECIFICATIONS
Mechanical Specications
Motor: 24VDC
Shipping Weight: 80 lbs
Travel Speed: 12 inches per second maximum
Temperature Range: -30°F to 160°F
Electrical Specications
Voltage Rating: 110 VAC
Current Rating: 4 amps maximum
Capacity Specications
Load capacity:
Polaris SL2000 – will operate a gate designed for an opening
of 20 feet and weighing up to 500 pounds.
Polaris SL2500 – will operate a gate designed for an opening
of 30 feet and weighing up to 800 pounds.
TECHNICAL SPECIFICATIONS
20
TROUBLE SHOOTING/MAINTENANCE
TROUBLE SHOOTING
The gate stops without reaching the fully
closed position.
1. Verify the gate frame is not experiencing an
obstruction, and the gate wheels are not binding.
2. The stall force may be too sensitive. Increase the
force by turning the potentiometer about ve degrees
in a clockwise direction. Close the gate again and
determine if the problem still exists. Continue this
process until the trouble is corrected. CAUTION:
Increasing the stall force too much will decrease the
obstruction protection.
3. Reset the gate opener system by placing the ON/OFF
switch in the OFF position for ve seconds. If battery
back up is used, then the red lead to the battery or
batteries must also be removed while ON/OFF switch
is in the OFF position.
4. Open the control box cover and:
a. Observe if the STATUS LED light is blinking once
per second.
b. Verify the wires connected to the terminal board
are not loose.
5. If steps 1 – 4 did not solve the problem, please call
customer service.
MAINTENANCE
Preventive Maintenance
• Make sure all safety sensors are working properly
• Make sure reversing operation of the gate operator is
working properly
• Make sure the wheels on the gate track are working
properly
The gate will not open using the handheld
transmitter.
1. Press transmitter button and verify COMMAND LED
indicator light #7 illuminates. If not, replace battery in
the transmitter.
2. Verify receiver wires are connected to terminals
24VDC, RF REMOTE, and COM.
3. If problem is not resolved, please contact customer
service.
The gate will not open or close.
1. Make sure electrical breaker is in “on” position and
power is being supplied to operator
2. Observe if the STATUS LED light is blinking once per
second.
3. Verify the wires connected to the terminal board are
not loose.
4. Verify that both fuses on the board have not blown.
Replace if necessary.
5. If problem is not resolved, please contact customer
service.
Customer Service
8:00am to 5:00pm, MST, Monday – Friday
Polaris Automatic Gate Operators
608 Tierra Montana Lp.
Bernalillo, NM 87004
Phone: 877-313-8902 Fax: 800-830-3952
Email: techsupport@polarisgate.com
21
LIST OF ACCESSORIES
One-Button Transmitter: The transmitter works as an input device allowing the user to open or close the gate
from a remote location. It has a range up to 300 feet.
Two-Button Transmitter: The two-button transmitter provides the capability to remotely operate two separate
devices such as two gates, or a gate and a garage door opener. It has range up to 300 feet.
Mini-Transmitter: The mini-transmitter ts on a keychain and allows the user to open or close the gate from a
remote location. It has a range up to 300 feet.
Keypad: The keypad allows for entry by authorized guests informed of the pre-set code. Entering the correct
code causes the gate to open or close. The access code can be easily modied.
In-Ground Vehicle Sensor: The vehicle sensor is buried near the gate and senses a vehicle that passes within its
12-foot range. Once detected, the gate opens automatically.
Automatic Gate Lock: The automatic gate lock provides an additional level of security for the property. When
the gate slides shut, the gate lock closes, securing the gate in the closed position. The gate lock is powered
from an external AC power source. The locking mechanism is magnetic.
Replacement Battery: Standard 12 volt, 7.2 amp-hour, maintenance free battery.
Additional Chain: Size 40 or 41 chain in 10 foot lengths. Includes one master link.
Chain Bracket Kit: Consists of (2) slotted plates, (2) U-bolts, (4) nuts, (4) washers, (2) eyelet chain tensioners, (4)
bolts, (4) washers, jumper, 20ft. of chain and (2) master links
Receiver: Receives signal from input device. Operates at 433 MHz frequency.
22
WARRANTY
WARRANTY
You may obtain additional copies of this manual from our web site at
www.polarisgate.com, or contact Polaris Gate Operators
at: 608 Tierra Montana Lp, Bernalillo, NM 87004, 1-877-313-8902..
Two Year Limited Warranty
Limited Warranty Coverage
If your Automatic Gate Operator (sometimes also referred to as the
“Product”) does not work properly because of a defect in materials or
workmanship, Polaris Gate Operators will, for the length of the period
indicated below, which starts with the date of the original purchase by
the rst non-consumer purchaser (the “Limited Warranty period”), at its
option either (a) repair your Product with new or refurbished parts, or
(b) replace it with a new or a refurbished Product. The decision to repair
or replace will be made by Polaris.
Parts Labor
Two (2) Years Two (2) Years
During the “Labor” Limited Warranty period there will be no
charge for labor. (Note: labor applies only to the repair of the
Product at an Authorized Repair Center. It does not apply to
removal or installation of the Product any purchaser’s premises).
During the “Parts” Limited Warranty period, there will be no
charge for parts.
You must ship your Polaris Automatic Gate Operator to Polaris during
the applicable Limited Warranty period. This Limited Warranty excludes
both parts and labor for batteries, antennas, and cosmetic parts (such
as the Product housing). This Limited Warranty only applies to Products
purchased in the United States. This Limited Warranty is extended
only to the original non-consumer purchaser (“you” or “your”) of a new
Product that was not sold “as is”.
Limited Warranty Service
For assistance in the continental U.S.A. in obtaining the benet of
the Limited Warranty please carefully follow these steps:
1) Complete carefully all troubleshooting procedures in the
Maintenance and Troubleshooting Guide in this Manual.
2) If you are still unable to solve the problem, contact Polaris Gate’s
technical support at 1-877-313-8902. Please have the model and
serial number of the Product available to give to the customer service
representative. The customer service representative will provide further
assistance or authorize repair or replacement, as appropriate.
3) If repair or replacement is appropriate you will be given a return
authorization number (RMA#). This RMA# must be visible on all
documents and packages returned to Amazing Gates.
4) Carefully pack the defective Product or Product part in a sturdy
shipping carton, include (i) a letter detailing the complaint, (ii)
a daytime phone number where you can be reached, (iii) your
name and address for any return, (iv) your sales receipt/proof
of purchase, and (v) the RMA# on all correspondence and the
shipping carton.
5) Prepay the freight and insure the defective Product or Product
part against shipping damage. Note that defective Products or
Product parts shipped freight collect will not be accepted.
6) Ship the carton to: Polaris Gate Operators, 608 Tierra Montana Lp,
Bernalillo, NM 87004.
IF REPAIR OR REPLACEMENT IS NEEDED DURING THE LIMITED
WARRANTY PERIOD, YOU WILL BE REQUIRED TO FURNISH
A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE
OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
YOU WILL BE CHARGED FOR THE REPAIR OF ANY PRODUCT
OR PRODUCT PART RECEIVED WITHOUT SUCH PROOF
OF PURCHASE OR FOR REPAIRS REQUESTED AFTER THE
APPLICABLE LIMITED WARRANTY PERIOD.
Limited Warranty Limitations and Exclusions
This Limited Warranty ONLY COVERS failures due to defects in
materials or workmanship, and DOES NOT COVER normal wear and
tear or cosmetic damage. The Limited Warranty ALSO DOES NOT
COVER damages which occurred in shipment, or failures which are
caused by products not supplied by Polaris, or failures which result
from accidents, misuse, abuse, neglect, mishandling, misapplication,
modications or alterations, faulty installation, connection to an
improper power source, set-up adjustments, misadjustment of controls,
improper maintenance, power line surges, damage from acts of God
such as lightning, wind, re, ood or insects, introduction of sand,
humidity or liquids, commercial or rental use or service by anyone
other than an Authorized Repair Center.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS STATED UNDER
“LIMITED WARRANTY COVERAGE”. POLARIS AUTOMATIC GATE
OPERATORS IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THE PRODUCT, OR ARISING
OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this
excludes damages for lost time, lost calls or messages, cost of having
someone remove or re-install an installed Product or Product part,
travel to and from an Authorized Repair Center, etc. The examples listed
are not an exhaustive or exclusive list, but are for illustration only).
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some States do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion
may not apply to you.
Some States do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
This warranty gives you specic legal rights, and you may also
have other rights which vary from State to State.
PARTS AND SERVICES WHICH ARE NOT EXPRESSLY COVERED BY THIS
LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
23
FOR YOUR RECORDS
Please record the serial number
(found on the control box cover)
and purchase information below.
Keep this with your
proof of purchase (receipts) in case your
product is lost, stolen or requires service.
Serial number: __________________________
Purchase date: __________________________
Retailer/store name: ____________________________________________________
_________
Customer Service
8:00am to 5:00pm, MST, Monday – Friday
Polaris Gate Operators
608 Tierra Montana Lp.
Bernalillo, NM 87004
Phone: 877-313-8902 Fax: 800-830-3952;
Email: techsupport@polarisgate.com
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