Polaris Soundshield 4G User Manual
S A M P L E I M A G E
The Ultimate in Acoustic Safety and Comfort
USER GUIDE
Soundshield 4G
TM
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Contents
1. Introduction 3
2. Protecting your hearing with Sonaron TM 3
3. Care and Maintenance 4
4. Product Overview 5
4.1 Package Contents 5
4.2 Soundshield Diagram 5
5. System Setup and Connections 6
5.1 Connecting your Soundshield to a desk-phone
with a dedicated headset port 6
5.2 Connecting your Soundshield to a desk-phone
without a headset port 7
6. Touchscreen Display 9
6.1 Adjusting the Touchscreen Angle 9
6.2 Basic gestures required for touchscreen interaction 9
6.3 Standard Operation 9
6.4 Adjusting your Receive Volume 10
6.5 Microphone Mute 10
6.6 Setting User Preferences 11
6.7 Adjusting your Audio Tone 12
6.8 Adjusting your Microphone Level 13
6.9 Adjusting your Display Brightness 14
6.10 Adjusting your Display Timeout 15
7. Call Modes 16
7.1 Switching between your Headset or Handset 16
7.2 Switching between your Desk-phone and PC 16
7.3 How to make a call from your Desk-phone 17
7.4 How to make a call from your softphone 17
7.5 How to answer a call 18
7.6 How to end a call 18
8. Ergonomic guidelines for touchscreen usage 18
9. Frequently Asked Questions 19
10. Warranty and Safety Information 20
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Soundshield 4G
1. Introduction
Congratulations on purchasing the Soundshield 4G.
The Soundshield 4G was developed by Polaris Communications, Australia’s leading supplier of
telecommunications products to both Contact Centres and Ofces, specialising in Acoustically Safe
Headset Solutions.
Soundshield 4G provides exceptional functionality, performance and undoubted Acoustic Safety and
Comfort.
• Designed for headset users of both traditional & VoIP phone systems as well as PCs
• Provides complete protection against Acoustic Shrieks or high pitched tones
• Uses Polaris’ patented Sonaron™ software which provides unique Shriek Rejection™ protection
• Excellent audio quality
• Intuitive 3.5” colour touchscreen and smart ergonomics
• Compatible with all ofce phones
2. Protecting your hearing with Sonaron
Sonaron is the new Acoustic Safety and Comfort software developed by Polaris and used in all
Soundshield products. Sonaron software:
• Provides anti-shock protection which instantly rejects acoustic shrieks
• Uses Digital Signal Processing (DSP) and Wideband technology for excellence in audio quality
• Includes powerful noise dosimetry data collection and storage allowing pinpoint accuracy with the
recording of noise events.
Soundshield 4G is the ultimate in Acoustic Safety and Comfort.
If you have any questions about your Soundshield 4G contact our Firstpoint Customer Service &
Sales team on 1800 626 505.
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3. Care and Maintenance
Protect your Soundshield and headset just as you would any other electronic equipment.
If your Soundshield or headset requires cleaning please consider the following:
• Do not use spray cleaning solutions directly onto your Soundshield or headset.
• Clean the product or cables by wiping with a damp cloth as required.
• Clean the touchscreen with standard computer-screen cleaning solution and soft cloth.
• When cleaning the back of the Soundshield, make sure not to place the damp cloth in or too
close to the ports.
• Ear cushions can be cleaned or replaced. Leatherette ear cushions should be removed and
wiped with a damp cloth. We recommend that you replace foam ear cushions as required.
• Avoid exposing the Soundshield and any ports to rain or other liquids.
• Do not immerse the product in water.
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4. Product Overview
4.1 Package Contents
1. Soundshield
2. USB Cable
3. Tail Cord
4.2 Soundshield Diagram
1. Touchscreen
2. USB Port
3. Power Supply Port
4. Headset Port
5. Handset Port
6. Telephone Port
7. Supervisor Headset port
4.3 Optional Accessories
1. AC Power Supply
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3
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2 3 4 5 6
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5. System Setup and Connections
This section describes how to connect your Soundshield 4G to your headset and other ofce
equipment. Before following these instructions, you will need to determine whether your desk-phone
has a headset port.
If you are unsure, please contact our Firstpoint Customer Service & Sales team on 1800 626 505 for
further assistance.
To power your Soundshield, connect the USB Cable to the USB
port on the back of the Soundshield and connect the USB cable
to your PC.
Note: Soundshield indicates successful power connection
by the touchscreen illuminating and presenting the Polaris
Communications logo on start-up.
Note: The Soundshield tail cord is already connected to the
Soundshield’s telephone port.
From the Soundshield connect the Soundshield tail cord to the
headset port on your desk-phone.
Connect the bottom cord (curly
cord) to the Headset port of the
Soundshield with the headset
symbol.
Note: Please refer to diagram
4.2 on page 5. The Headset
symbol is port 4.
5.1 Connecting your Soundshield 4G to a desk-phone with a dedicated Headset Port
If your desk-phone includes a dedicated headset port complete the following:
1.
2.
3.
Your Soundshield and desk-phone are now connected.
4.
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