point PAX S80 User Manual

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Point Transaction Systems Oy

Vanha Nurmijärventie 62 D

FI-01670 Vantaa

www.point.

point@point.

Tel: 09 477 433 0

Fax: 09 436 24 90

Billing:

09 477 433 42 laskutus@point.

Supplies:

09 477 433 44 tarviketilaukset@point.

Service:

09 477 433 70

Opening hours: Mon - Fri at 8 - 16

Sales:

09 477 433 40 myynti@point.

Order handling:

09 477 433 43 tilaustenkasittely@point.

Customer service:

0600 01 02 03 (1,25 € / min) Mon - Fri: 8 - 19 Sat: 9 - 14 asiakaspalvelu@point.

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INDEX:

1. BEFORE USE

1.1 Important 4

1.2 Terminal structure 4

1.3 Technical data 5

1.4 Connecting the terminal 6

1.5 Switching the paper 7

1.6 Keypad 7

1.7 Using the menus 7

1.8 Letters and special characters 8

1.9 Testing the connection 8

2. DAILY USE

2.1 TRANSACTIONS 9

2.1.1 Chip card transaction 9

2.1.2 Swipe card transaction 9

2.1.3 Void 10

2.1.4 Manual entry 10

2.1.5 Receipt copy 11

2.1.6 Return 11

2.2 REPORTS AND BANK CONNECTION 12

2.2.1 Print batch 12

2.2.2 Monthly report 12

2.2.3 Journal 12

2.2.4 Send batch 13

2.2.5 Blacklist 13

2.2.6 Report explanations 14

2.3 AUTHORIZATION NOTIFICATIONS 15

3. SETTINGS

3.1 Terminal settings 17

3.2 Print parameters 17

3.3 Sending time 18

3.4 Cashier number 18

3.5 Merchant info 18

3.6 Fixed IP-address 19

3.7 Connection type 19

3.8 GPRS APN 19

3.9 Floor limit 20

3.10 Date and time 20

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4. PATU -KEYS

4.1 Key input 21

4.2 Clearing the keys 21

5. DOWNLOADS

5.1 Downloading the program 22

5.2 Downloading the parameters 22

5.3 Downloading the certicate 22

6. SPECIAL FUNCTIONS

6.1 Cash receipt 23

6.2 Cash withdraw 24

6.3 Extra 25

6.4 VAT 25

6.5 Mandatory authorization 26

6.6 Preauthorization 26

6.7 Invoice 26

7. TROUBLESHOOTING

7.1 Notications on the screen 27

7.2 Notications on the receipt 27

7.3 Other exceptions 28

7.4 Service 29

7.5 Deleting transactions 30

8. USEFUL CONTACT INFORMATION 31

9. ALPHABETICAL INDEX 32

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1. BEFORE USE

1.1 Important

Notice! If these instructions are not followed and the terminal

is damaged it will void the warranty.

• Protect the power cord and modem. If they are damaged they are not to be used anymore.

• Terminal can only be connected to an electric outlet that has a groud connection a fuse connection.

• The terminal needs to be placed rmly on a table. It can not be exposed to direct sunlight, hot temperature, moist or dust.

• The terminal is not waterproof or dustproof, and is intended for indoor use only.

• Poor-quality paper can jam the printer and create excessive paper dust.

• Disconnecting the power during a transaction may cause transaction data les not yet stored into terminal memory to be lost.

• Never use thinner, trichloroethylene, or ketone -based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display.

• If the terminal is damaged it needs to be sent to service. Never try to x the terminal by yourself.

1.2 Terminal structure

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1. BEFORE USE

1.3 Technical data

CPU: 32-bit, ARM9-processor Memory: 8MB FLASH, 16MB SDRAM Display: 128 x 64 pixel LCD display with LED backlight Keypad: 10 alphanumeric keys, 8 functional keys and 4 ATM keys, 1 power key Readers: Magnetic card reader and IC card reader, EMV certied SAM: 3, ISO7816 Connections: Broadband and GPRS Printer: Thermal printer, 20 lps. Paper width: 58 mm Dimensions: 216 mm x 95mm x 86mm (including key shield) (L x W x H)

Weight: 525 g

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1. BEFORE USE

1.4 Connecting the terminal

• Connect the power cord to the power pack.

• Take o the cord shield from the bottom of the terminal

• Attach all the needed peripherals at place

• Place back the cord shield

• When using GPRS, place the SIM card into the SIM slot

• Place the terminal rmly to a table

• Switch on the terminal using the power key

Broadband:

Attach the ethernet cable to: LAN. Attach the power cord to: POWER.

GPRS:

Attach the power cord to: POWER.

Place the SIM card to the right slot: the one that is sideways. Make sure that the locking mechanism is in the right position so that the SIM card stays in place.

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1. BEFORE USE

1.5 Switching the paper

• Press down on the button located on the right side of the terminal to unlatch the paper roll cover, then lift the cover up and back.

• Remove any partial roll of paper in the printer tray.

• Hold the roll so the paper feeds from the bottom of the roll.

• Drop the paper roll into the printer tray.

• Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door.

• The terminal informs “Paper loaded, press Enter.” Press Enter.

1.6 Keypad

1.7 Using the menus

Move in the menus by pressing the arrow buttons. Make selections by pressing F1 – F4 buttons. Accept selections by pressing Enter. Get to previous menu by pressing Cancel and to the base screen by pressing Cancel several times.

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1.8 Letters and special characters

Input letters and special characters by rst pressing the number with the wanted character and then ALPHA button so many times that the character appears. Switch capital letters to lower case letters by pressing FUNC.

1 = QZ. 2 = ABC 3= DEF 4 = GHI 5 = JKL 6 = MNO 7 = PRS 8 = TUV 9 = WXY 0 = , * # - + _ (space)

1.9 Testing the connection

Press MENU and choose SEND BATCH.

The terminal connects to the bank and if everything is correct it retrieves the necessary les and the blacklist. After this it returns to the base. Now you are ready to accept card transactions. If any problems should occur see page 32 for more information.

1. BEFORE USE

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2.1 TRANSACTIONS

2.1.1 Chip card transaction

ENTER AMOUNT: Type in the amount, cents included and press Enter. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot chip facing up. CREDIT / DEBIT: The customer selects the preferred payment method. ENTER PIN: The customer enters their PIN-code and presses Enter.

Notice! You can bypass the PIN-code by pressing Enter. In this case the responsibility for the transaction is yours.

The terminal prints out the receipts. The rst one is for the merchant and the second one for the customer.

If the PIN-code was entered the receipt does not have to be signed. The terminal will remind you to check the customer’s ID if the transaction exceeds 50,00 € (depending on the card used). Check the ID and write the last 4 digits of the social security number and which ID was checked to the receipt.

REMOVE CARD: Take the card out of the reader.

Notice! The card must be in the reader during the whole transaction or the transaction will be aborted.

2.1.2 Swipe card transaction

ENTER AMOUNT: Type in the amount, cents included and press Enter. PLEASE INSERT OR SWIPE CARD: Swipe the card from the magnetic card reader. CREDIT / DEBIT: Select the preferred payment method.

The terminal prints out the receipts. The rst one is for the merchant and the second one for the customer. Ask the customer to sign the receipt.

The terminal will remind you to check the customer’s ID if the transaction exceeds 50,00 € (depending on the card used). Check the ID and write the last 4 digits of the social security number and which ID was checked to the receipt.

2. DAILY USE

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2.1.3 Void

Notice! You can only void a transaction that has not been sent to the bank.

Press MENU F1 and choose VOID. ENTER RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it by pressing Enter or type in the preferred receipt number and press Enter. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader.

The terminal prints out the receipts. The rst one is for the merchant and the second one for the customer. Ask the customer to sign the receipt if needed.

TRANSACTION NOT FOUND: The receipt number was incorrect or the transaction has already been sent to the bank.

2.1.4 Manual entry

Press MENU F1 and choose MANUAL ENTRY. ENTER CARD NUMBER: Enter the card number and press Enter. ENTER EXPIRY DATE: Enter the expiry date and press Enter. DEBIT /CREDIT: Choose the preferred payment method. ENTER AMOUNT: Type in the amount, cents included and press Enter. DIAL YES / NO: If you want the terminal to make an automatic authorization for the transaction choose YES.

Notice! Manually entered transaction must be authorized.

If you pass the autherization by choosing NO the terminal will ask for autherization code. Call to the authorization centre and ask for an authentication code. Type in the code given to you and press Enter. You can bypass this by typing 9999. In this case the responsibility for the transaction is on the company. See the authorization centres contact information on page 36.

The terminal prints out the receipts. The rst one is for the merchant and the second one for the customer. Ask the customer to sign the receipt.

NOT ALLOWED: It is not allowed to manually enter transaction with the card used.

2. DAILY USE

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2.1.5 Receipt copy

Press MENU F1 and choose PRINT COPY from the menu. RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it by pressing Enter or type the preferred receipt number and press Enter.

The terminal prints out a copy.

2.1.6 Return

You can use the return at any time. If you need to undo a transaction during the same day use the VOID instead (page 10).

Notice! It is not allowed to make a return for a bank card.

Press MENU F1 and choose RETURN from the menu. ENTER AMOUNT: Type in the amount, cents included and press Enter. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader. DEBIT / CREDIT: Select CREDIT.

(If you do not have the card, press F1. The terminal asks for the card number and you can type it in. This is not allowed for all cards.)

The terminal prints out the receipts. The rst one is for the merchant and the second one for the customer. Ask the customer to sign the receipt.

REMOVE CARD: Take the card out of the reader. The card must be in the reader during the whole transaction, or the transaction will be aborted.

2. DAILY USE

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2.2 REPORTS AND BANK CONNECTION

2.2.1 Print batch

Press MENU and choose PRINT BATCH.

The terminal prints out a report of the current days transactions. It resets automatically when the batch is sent to the bank.

2.2.2 Monthly report

The monthly report can also be used as a shift report. The terminal collects transactions to the report until it is been reset.

Notice! The monthly report must be rst printed out before resetting it.

How to print out the monthly report:

Press MENU and choose MONTHLY REPORT from the menu. Choose again MONTHLY REPORT.

The terminal prints out the report.

How to reset the monthly report:

Press MENU and choose MONTHLY REPORT. Choose RESET REPORT.

The terminal resets the report.

2.2.3 Journal

Press MENU and choose JOURNAL. Enter Password: Press Enter.

The terminal prints out a journal of the transactions.

2. DAILY USE

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2.2.4 Send batch

The terminal sends the batch automatically if you have entered a sending time in the settings. You can check this from the SETTINGS menu (page: 20). You can also send the batch manually for example if the automatic batch sending has not succeeded.

Press MENU and choose SEND BATCH.

The terminal prints out the report and connects to the bank. It sends the transactions to the bank, retrieves the necessary les: return report, EMV keys, AID and BIN tables, and the blacklist. After this it returns to the base.

If batch sending is ok terminal prints out text “BATCH SENDING OK”. This text does not appear if there are no transactions on the report.

Notice! It is the merchant duty to check that the accounting is correct with the report “LAHETYSERARAPORTTI” and the return report “MAKSUPAATEPALAUTE”.

2.2.5 Blacklist

The terminal updates the blacklist automatically during the batch sending. You can also download the blacklist manually if it is missing from the terminal.

Press FUNC and choose DOWNLOAD. Choose BLACKLIST and FULL / UPDATE

FULL = download the whole black list, UPDATE = download an update for the blacklist

The terminal connects to the bank and downloads the blacklist. It prints out text: “KIELTOLUETTELO” and the amount of the cards on the blacklist.

2. DAILY USE

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2.2.6 Report explanations

This is an example of the report and the information on it.

BATCH SENDING OK, the batch sending has succeeded.

MAKSUPAATEPALAUTE, information of the previous batch sending. This only appears if it has been created at the bank. It never appears on weekends and bank holidays or if the terminal has not been in use.

AID TABLE, BIN TABLE and KEYS, these are downloaded automacally if the bank has an updated version.

KIELTOLUETTELO, this shows the amount of the cards on the blacklist.

2. DAILY USE

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2.3 Authorization notications

When a transaction is declined at the authorization centre a declining code is printed on the receipt. This code tells you the reason why it has been declined. The transaction is declined by a notication given by the bank or the credit card company.

000-099 Accepted

000 Accepted 001 Check ID 002 Accepted for partial amount 003 Accepted (VIP) 005 Accepted, account type dened by the card donor 006 Accepted for partial amount, account type dened by the card donor 007 Accepted, chip update

100-199 Declined, card removal not needed

100 Declined 101 Card is no longer valid 102 Suspected card counterfeit 103 Cashier, call recipient 104 Limited card 105 Cashier, call recipients’ security department 106 Exceeds PIN-code attempts 107 Cashier, call the card donor 108 Cashier, check the card donors’ special terms, make a manual authorization 109 False payment recipients’ identier 110 False amount 111 False card number 112 PIN-code required 113 Commission not accepted 114 False account type 115 Required action not supported 116 Not enough allowance 117 False PIN 118 Unknown card 119 Transaction is not allowed for card holder 120 Transaction is not allowed for payment terminal 121 Exceeds withdrawals oor limit 122 Security violation 123 Exceeds withdrawals time limit (too often) 124 Crown violation 125 Card is not valid yet 126 False PIN block 127 False PIN length

128 False PIN key synchronization 129 Suspected abuse

2. DAILY USE

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200-299 Declined, card removal needed

200 Declined 201 Card expired 202 Suspected card counterfeit 203 Cashier, contact the recipient 204 Limited card 205 Cashier, contact recipients’ security department 206 Exceeds PIN-code attempts 207 Special situation 208 Extinct card 209 Stolen card 210 Suspected abuse

300 Successful 306 Unsuccessful 307 unsuccessful, form fault

400 Declined. Accepted revocation of authorization, try again

900-999 System error, authorization not successful

902 False transaction 903 Do the transaction again 904 Form fault, try again 905 Unable to route the transaction to recipient 906 Temporary usage brake in the card donors system 907 No connection to the card donor 908 Unable to route the message 909 System error 910 Unable to connect to the card donor 911 Unable to connect to the card donor 912 Card donor not available 913 Dual transaction sending 914 The original transaction can not be traced 915 Control error, card donors’ system temporarily unavailable 916 MAC-error 917 MAC-synchronization error 918 Data transfer keys not available 919 Encryption keys’ synchronization error 920 Security program error, try again 921 Security program error, no transaction 922 Unknown message number 923 Transaction is being processed 930 Payment terminal error, date error

1Z3 Unable to connect to authorization centre, try again 0Y1 Oine accepted, no authorization 0Y3 Oine accepted, unsuccessful authorization 1Z1 Oine declined

2. DAILY USE

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3.1 Terminal settings

The settings listed here are the ones that PAX S80 terminal uses. Some of them are explained more closely in the manual. The index number is informed in brackets.

Press FUNC and choose EDIT.

PARAM NUMBER TMS_LP BATCH TIME (4.9) Batch sending time PHONE NUMBERS Point IP addresses CASHIER NUMBER (4.5) Cashier number MERCHANT INFO (4.6) Merchant info of Luottokunta BATCH SEQ. NUM. Batch sequential number TCP/IP PARAMETERS (4.7) DHCP / FIXED IP FIXED IP ACTIVE IP ADDRESS Active IP address DEFAULT GATEWAY Default gateway SUBNET MASK Subnet mask DNS1 / DNS 2 Terminal does not use DNS addresses CONNECTION TYPE TCP/IP SSL / GPRS SSL / AUTO LANGUAGE (Finnish / Swedish / English) GPRS APN Operators GPRS APN EXTRA AMOUNT (7.3) Extra amount settings CASH RECEIPT (7.1) YES / NO FLOOR LIMIT (4.8) Floor limits of card types AUTH. MANDATORY (7.5) YES / NO TAPIOLA OFFICE Oce number of the reference number FIELD 31 Reference number TIME SETTINGS (4.9) Date and time VAT (7.4) YES / NO PREAUTHORIZATION (7.6) YES / NO USE PATU YES / NO (terminal uses TCS -> NO)

3.2 Print parameters

Press FUNC and choose PRINT. Choose PARAMETERS.

The terminal prints out a list of parameters. This shows all the settings of the terminal. You should save this list.

3. SETTINGS

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3.3 Sending time

The terminal will send the batch automatically if you have set a sending time in the settings. Sending time can be altered at any time. We recommend that the time is after the closing time. Even hours are not recommended (e.g. 2100).

If you do not want to use the automatic sending time set it to be at 9999. In this case you must send the batch manually.

Go to the menu selection EDIT and choose SENDING TIME. Type here the time you want to use by four numbers (e.g. 0315).

3.4 Cashier number

If you use more than one terminal it is important to use separate cashier numbers on the terminals. The cashier number is printed on the receipts. This makes it possible to know which on which terminal a transaction was made.

Go to the menu selection EDIT and choose CASHIER NUMBER. Type here the cashier number you want to use by three numbers (e.g. 001, 002,

003).

3.5 Merchant info

If you accept the cards of Luottokunta you must set the merchant info to the terminal. In Finnish it is Toimialakoodi and you can nd it from the contract you have made with Luottokunta.

Go to the menu selection EDIT and choose MERCHANT INFO. Type here the merchant info (toimialakoodi).

3. SETTINGS

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3.6 Fixed IP-address

If your network has xed IP-addresses you have to enter them into the terminal.

Go to the menu selection EDIT and choose TCP/IP PARAMETERS. Choose FIXED IP.

ACTIVE IP ADDRESS =Active IP address DEFAULT GATEWAY = Default gateway SUBNET MASK = Subnet mask DNS1 / DNS 2 = Terminal does not use DNS addresses

3.7 Connection type

Go to the menu selection EDIT and choose CONNECTION TYPE.

AUTO = Terminal uses both GPRS and broadband TCP/IP SSL = Terminal uses broadband GPRS SSL = Terminal uses GPRS

3.8 GPRS APN

When using the terminal via GPRS you need to enter the operators GPRS APN to the terminal settings. By default this is INTERNET. Change only if necessary.

Go to the menu selection EDIT and choose GPRS APN.

Type here the operators APN. You can check it from your operator.

The most common settings are: DNA, Elisa and Sonera = INTERNET Saunalahti = INTERNET.SAUNALAHTI

3. SETTINGS

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3.9 Floor limit

The oor limits can be changed if needed. You can nd the correct oor limit from the credit card companies’ contracts. The cards of Luottokunta are in the menu by the order of card types.

Go to the menu selection EDIT and choose FLOOR LIMIT. Choose the card type you need to change and then choose CHANGE FLOOR LIMIT. Type in the new oor limit and press Enter.

3.10 Date and time

Go to the menu selection EDIT and choose TIME SETTINGS. Choose ADJUST CLOCK.

Choose the selection you want to change and then change the value. Press Enter.

3. SETTINGS

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4.1 Key input

See the instructions for forming letters on page 8.

Press FUNC. Go to menu selection KEY INPUT. Choose KEY INPUT.

MERCHANT ID = Check that the last numbers on the ID are same as “KOHDISTIN / KOHDISTUSTIETO” on the PATU keys. If the numbers do not match, the keys are not the right ones to your terminal. Press Cancel. If the numbers match, press Enter. KEK PART 1 = Type here the key part one (OSA 1). Press Enter. KEK PART 2 = Type here the key part two (OSA 2). Press Enter. KVV = Type here the KVV (AVAINTARKISTE). Press Enter. GENX KEK = Type here the GENERATION NUMBER (AVAINSUKUPOLVI). Press Enter.

SUCCES KEYS = Keys are correctly input. PARITY ERROR = You have typed the wrong key or made a typing error. Try again.

Notice! Merchant ID is the customer number of your bank. It is named dierently by dierent banks.

Osuuspankki/Nordea = Käyttäjätunnus Säästöpankit/Aktia/Local Osuuspankki/Handelsbanken = Linjatunnus Sampo = Asiakastunnus Ålandsbanken = Lähettäjätunnus

4.2 Clearing the keys

Notice! This is only done when there is problem with the keys. If you clear the keys on the terminal they have to be cleared from the bank also.

Press FUNC. Go to menu selection KEY INPUT. Choose CLEAR ATK. Choose YES.

4. PATU -KEYS

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5.1 Downloading the program

Notice! First send the batch to the bank. Press MENU and choose SEND BATCH. After the program download you have to download the parameters also.

Press FUNC. Go to menu selection APPLICATION DOWNLO. Choose APP + PARAMS.

The download begins. A line of dashes appears on the screen. It changes to stars as the download proceeds.

5.2 Downloading the parameters

Press FUNC. Choose DOWNLOAD. Choose FROM LOADPOINT. Choose PHONE.

The download begins. A line of dashes appears on the screen. It changes to stars as the download proceeds. When the download is ready the terminal prints out “SUCCESSFUL PARAMETERS DOWNLOAD”.

After the parameter download you have to send the batch. Press MENU and choose SEND BATCH.

5.3 Downloading the certicate

Press FUNC. Choose DOWNLOAD. Go to menu selection DOWNLOAD SERTIFICA.

The terminal downloads the certicate and prints out: “SUCCESSFUL CERTIFICATE DOWNLOAD“.

5. DOWNLOADS

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6.1 Cash receipt

Cash receipt has to be activated from the EDIT menu (page 17).

Making a cash receipt sale:

Press MENU F1. Go to menu selection CASH RECEIPT. Choose CASH RECEIPT SALE. ENTER AMOUNT: Type in the amount, cents included and press Enter. VAT %: Type in the VAT percent and press Enter.

The terminal prints out the receipts.

Voiding a cash receipt sale:

Press MENU F1. Go to menu selection CASH RECEIPT. Choose CASH RECEIPT VOID. ENTER AMOUNT: Type in the amount, cents included and press Enter. VAT %: Type in the VAT percent and press Enter.

The terminal prints out the receipts.

6. SPECIAL FUNCTIONS

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6.2 Cash withdraw

Notice! It is only allowed to make a cash withdraw with a bank card. You have to make a contract with your bank to make cash withdraws.

Press MENU F1. Go to menu selection CASH WITHDRAW. ENTER AMOUNT: Type in the amount, cents included and press Enter. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader. VISA/PANKKI: Choose PANKKI. ENTER PIN: The customer enters their PIN-code and presses Enter.

The terminal prints out the receipts. The rst one is for the merchant and the second one for the customer.

REMOVE CARD: Take the card out of the reader. The card must be in the reader during the whole transaction otherwise the transaction will be aborted.

6. SPECIAL FUNCTIONS

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6.3 Extra

Extra has to be activated from the EDIT menu (page 17).

Options:

NO = Extra is not in use. ONLY BEFORE = Extra amount is given during the transaction. ONLY AFTER = Extra line is printed on the receipt and it is entered afterwards to the terminal. UNRESTRICTED = The terminal asks for extra during the transaction and also prints an extra line to the receipt.

Notice! If the card in use is a chip card you can only give the extra during the transaction.

Entering the extra amount afterwards:

Press MENU F1. Go to a menu selection EXTRA AMOUNT. ENTER RECEIPT NUMBER: Enter the correct receipt number and press Enter. EXTRA: Type in the extra amount, cents included and press Enter.

The terminal prints out a receipt.

6.4 VAT

VAT has to be activated from the EDIT menu (page 17).

During the transaction the terminal will ask for a VAT percent, type here the correct VAT percent. The percentage is calculated on the receipt.

6. SPECIAL FUNCTIONS

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6.5 Mandatory authorization

Mandatory authorization has to be activated from the EDIT menu (page 17).

When using the mandatory authorization the terminal authorizes all the transactions.

6.6 Preauthorization

Preauthorization has to be activated from the EDIT menu (page 17).

Press MENU F1. Go to a menu section PREAUTHORIZATION. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader. ENTER AMOUNT: Press Enter. DEBIT/CREDIT: Select the preferred payment method. ENTER PIN: The customer enters their PIN-code and presses Enter.

The terminal makes a one euro authorization and prints out the receipts. This can be used to make sure the card is valid.

6.7 Invoice

Making an invoice:

Press MENU F1. Go to a menu selection INVOICE. Choose INVOICE. ENTER AMOUNT: Type in the amount, cents included and press Enter.

The terminal prints out the receipts.

Voiding an invoice:

Press MENU F1. Go to a menu selection INVOICE. Choose VOID INVOICE. ENTER AMOUNT: Type in the amount, cents included and press Enter.

The terminal prints out the receipts.

6. SPECIAL FUNCTIONS

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7.1 Notications on the screen

BLACKLIST MISSING = The blacklist is missing from the terminal. See instructions for downloading it on pg 13.

USE MAG CARD = The terminal can not read the chip. Use the magnetic stripe reader.

USE CHIP = The card in use has a chip. Use the chip card reader.

PIN LOCKED = The pin code of the card in use has been locked. It can be unlocked by contacting the card donor or by using the card on an atm.

APPLICATION LOCKED = The application on the card is locked. The card holder has to contact the card donor.

JÄSENLIIKENUMERO PUUTTUU = The card is not included in the terminals card selection. It can not be used.

SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = The card in use is not included in the terminals card selection. It can not be used.

7.2 Notications on the receipt

CONNECTION ERROR = There is a problem with the connection. See instructions on pg 33.

BATCH SENDING ERROR = There is a problem with the connection. See instructions on pg 33.

“SIIRTOAVAIN EI OLE VOIMASSA” = The PATU-keys are no longer valid. See instructions on pg 21.

”KÄYTTÖAVAIN EI OLE VOIMASSA” = You need to clear the PATU-keys. See instructions on pg 21.

”TARKISTE EI TÄSMÄÄ” = There is an error with the PATU-information. Contact the bank.

7. TROUBLESHOOTING

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“PATU-KÄYTTÄJÄ LUKITTU” = The bank has locked the user id. Contact the bank to open it.

“PYYTÄMÄÄNNE AINEISTOA EI OLE” = The bank does not have information of the previous batch sending ready.

“TAPAHTUMATIEDOSTO PUUTTU” = The bank does not have information of the previous batch sending ready.

“ERROR FILE NOT EXISTENT” = The bank does not have information of the previous batch sending ready.

“OTA YHTEYS NEUVONTAAN” = Contact the bank.

“KERTA AVAIN ON KÄYTETTY” = The batch sequential number has been used. Change the batch sequential number by adding one number at the Edit menu.

“LÄHETYS HYLÄTTY AINEISTO VIRHEELLISTÄ” = The bank has rejected the batch. Contact the bank.

7.3 Other exceptions

CONNECTION PROBLEM = Switch the terminal o and on and try again. If this does not help switch o and on the ADSL modem and try again. Check from your service provider that the Internet connection is working. If you use GPRS connection make sure the SIM-card is in place and that the connection is working. The PIN-code can not be in use. You can place the SIM card to your mobile phone an see if the card works.

TERMINAL DOES NOT READ CARDS = Switch the terminal o and on and try again. The reader can be dusty. Clean the reader and try again. For cleaning only use detergents that are ment for electic devises or compressed air. Never open the terminal by yourself, only spray the detergents to the card readers.

POWER IS OFF = Check the cables and press the power key.

7. TROUBLESHOOTING

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7.4 Service

Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specied in this guide.

If the terminal needs to be sent to service, do the following.

Pack the terminal rmly. Attach a description of the problem and your contact information with the terminal. Add a notication if there are transactions in the terminal. You do not have to send the cables with the terminal unless you want them tested too. Send the terminal by post. Postage is always paid by the sender. Service address is:

Point Transaction Systems Oy / Service Vanha Nurmijärventie 62 D 01670 Vantaa

7. TROUBLESHOOTING

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7.5 Deleting transactions

Notice! If you delete transactions, it is irreversible. You should rst make sure that the transactions have been sent to your bank.

Press MENU and choose JOURNAL. ENTER PASSWORD: Press Enter. The terminal prints out a list of all the transactions.

Press MENU and go to menu selection: DELETE TRANSACTION. You can choose: ONE BY ONE, ALL or RANGE.

ONE BY ONE = Delete one transaction. RECEIPT NUMBER: Type the receipt number of the transaction you want to delete. Press Enter. Choose YES and YES. ENTER PASSWORD: Press Enter. The terminal prints out a receipt of the deleted transaction.

ALL = Delete all the transactions. Choose YES and YES. ENTER PASSWORD: Press Enter. The terminal prints out a receipt of the deleted transactions.

RANGE = Delete a range of the transactions. RANGE START: Type the rst receipt number you want to delete. Press Enter. RANGE END: Type the last receipt number you want to delete. Press Enter. Choose YES and YES. ENTER PASSWORD: Press Enter. The terminal prints out a receipt of the deleted transactions.

7. TROUBLESHOOTING

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USEFUL CONTACT INFORMATION

Authorization centres:

American Express: 0800 114 646

Diners Club: 0800 955 55

Luottokunta: 09 696 4646

Bank cards: 0100 3100

Banks:

Handelsbanken: 010 444 2545

Nordea: 0200 672 10

Osuuspankki: 0100 051 51

Sampo: 0600 125 25

Säästöpankit/Aktia/Local Osuuspankki: 0100 4050

Ålandsbanken: 020 429 2910

Operators:

Elisa: 010 808 088

Sonera: 0200 188 18

8. USEFUL CONTACT INFORMATION

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ALPHABETICAL INDEX

A Authorization notications 15

B Before Use 4

Blacklist 13

C Cash receipt 23 Cash withdraw 24 Cashier number 18 Chip card transaction 9 Clearing the keys 21 Connecting the terminal 6 Connection type 19

D Daily use 9 Date and time 20 Deleting transactions 30 Downloads 22 Downloading the certicate 22 Downloading the parameters 22 Downloading the program 22

E Extra 25

F Fixed IP-address 19

Floor limit 20

G GPRS APN 19

I Important 4

Invoice 26

J Journal 12

K Key input 21

Keypad 7

L Letters and special characters 8

9. ALPHABETICAL INDEX

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M Mandatory authorization 26 Manual entry 10 Merchant info 18 Monthly report 12

N Notications on the receipt 27 Notications on the screen 27

O Other exceptions 28

P PATU -keys 21

Preauthorization 26 Print batch 12 Print parameters 17

R Receipt copy 11 Report explanations 14 Reports and bank connection 12 Return 11

S Send batch 13 Sending time 18 Service 29 Settings 17 Special functions 23 Swipe card transaction 9 Switching the paper 7

T Technical data 5 Terminal settings 17 Terminal structure 4 Testing the connection 8 Transactions 9 Troubleshooting 27

U Useful contact information 31 Using the menus 7

V VAT 25 Void 10

9. ALPHABETICAL INDEX

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