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Plustek
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MobileOffice D28
User Manual
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Plustek MobileOffice D28, MobileOffice D28 Corporate User Manual

Installation Usage & Maintenance Troubleshooting
© 2006. All rights are reserved. No portion of this document may be reproduced without permission. All trademarks and brand names mentioned in this publication are property of their respective owners.
The scanning of certain documents, for example checks, bank notes, I.D. cards, government bonds, or public documents, may be prohibited by law and/or subject to criminal prosecution. We recommend you to be responsible and respectful of the copyrights laws when you are scanning books, magazines, journals and other materials.
The product is designed and produced to achieve sustainable environmental improvement. We strive to produce products in compliance with global environmental standards. Please consult your local authorities for proper disposal. The product packaging can be recycled.
Attention to recycling (For EU country only) Protect your environment! This product should not be thrown into the household waste container. Please give it to the free collecting center in your community.
The screen shots in this guide were made with Windows 2000. If you are using Windows XP, your screens will look somewhat different but function the same.
Table of Contents
INTRODUCTION....................................................................................................1
How to Use This Guide............................................................................................... 1
Conventions of This Guide ................................................................................................... 2
A Note about Icons ............................................................................................................... 2
Safety Precautions...................................................................................................... 2
System Requirements ................................................................................................ 3
Box Contents .............................................................................................................. 4
The Scanner’s Features ............................................................................................. 4
Product Information .................................................................................................... 5
CHAPTER I. INSTALLING THE SCANNER....................................................................6
Software Installation Requirements ............................................................................ 6
Hardware Requirements............................................................................................. 6
Installing and Setting up the Scanner ......................................................................... 7
Step 1. Connecting the Scanner to Your Computer............................................................. 7
Step 2. Installing the Software.............................................................................................. 8
Step 3. Testing the Scanner ............................................................................................... 10
Software Setup Troubleshooting .............................................................................. 10
Installing Additional Software.................................................................................... 11
CHAPTER II. USAGE AND MAINTENANCE............................................................... 12
DigiDoc ..................................................................................................................... 13
Configurations........................................................................................................... 13
Configure Program Function: ............................................................................................. 14
Configure Print Function..................................................................................................... 16
Configure PDF or OCR Function:....................................................................................... 16
Configure BCR Function..................................................................................................... 18
Scanning................................................................................................................... 20
Scanning Button .................................................................................................................20
Card Scanning .................................................................................................................... 21
Document Scanning ........................................................................................................... 22
Paper Output ...................................................................................................................... 22
Functions Features ................................................................................................... 23
Program Function ............................................................................................................... 23
PDF/OCR Function............................................................................................................. 25
Print Function...................................................................................................................... 27
BCR Function ..................................................................................................................... 27
Continuous scan.................................................................................................................27
Auto Crop............................................................................................................................ 27
Auto Deskew....................................................................................................................... 28
Default ................................................................................................................................ 28
Apply................................................................................................................................... 28
Scanning Tips ........................................................................................................... 28
Status Indicator......................................................................................................... 29
Scanner Connection ................................................................................................. 29
CLEAN AND MAINTENANCE.................................................................................. 31
Clean the Scanner .................................................................................................... 31
Cleaning Materials..............................................................................................................31
Clean Feed Roller and Glass ............................................................................................. 31
Calibrating the Scanner ...................................................................................................... 32
Usage & Maintenance Tips....................................................................................... 33
APPENDIX A: TROUBLESHOOTING........................................................................ 34
Scanning Problems................................................................................................... 34
Common -How-to- Questions ...................................................................................37
APPENDIX B: SPECIFICATIONS........................................................................... 39
APPENDIX C: CUSTOMER SERVICE AND WARRANTY............................................... 40
Statement of Limited Warranty ................................................................................. 40
FCC Radio Frequency Statement............................................................................. 41
CONTACTING PLUSTEK ....................................................................................... 43

Introduction

Welcome to the world of Plustek scanners – the ultimate in computer imaging. Your new scanner will improve the professionalism of your day-to-day computing tasks by allowing you to input images and electronic text into your computer system.
Like all of our products, your new scanner is thoroughly tested and backed by our reputation for unsurpassed dependability and customer satisfaction.
Please remember to register your scanner. Registration may be completed in one of three ways:
1) By registering online via Plustek’s Web Site;
2) By printing out and faxing a completed registration card to Plustek’s customer service center;
3) By printing out and mailing the registration card directly to the Plustek office nearest you.
See the last page of this user’s guide for a complete list of Plustek offices
worldwide.
As a registered customer, you will receive customer support, new product
information and software upgrades.
Thank you for choosing us as your scanner supplier. We hope you will continue to
turn to us for additional quality products as your computing needs and interests grow.

How to Use This Guide

This User’s Guide provides instructions and illustrations on how to install and operate your scanner. This guide assumes the user is familiar with Microsoft Windows XP and 2000 Professional. If this is not the case, we suggest you learn more about Microsoft Windows by referring to your Microsoft Windows manual before using your scanner.
The Introduction section of this manual describes the box contents and minimum computer requirements to use this scanner. Before you start installing your scanner, check the box contents to make sure all parts are included. If any items are damaged or missing, please contact the vendor where you purchased your scanner or our customer service directly.
Chapter I describes how to install scanner’s software and connect the scanner to your computer. Note: The scanner connects to your computer through the Universal Serial Bus (USB). If your computer does not support USB technology, you will need to purchase a USB interface card to add USB capabilities to your computer, or buy and install USB connectors if your motherboard has USB capabilities. This guide assumes that your computer is USB-ready and has a free USB port.
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Chapter II describes how to use, maintain and clean your scanner.
Appendix A contains technical support information that can help you solve simple problems. Before calling for help, please read through Appendix A: Troubleshooting.
Appendix B contains the Specifications of the scanner you purchased.
Appendix C contains our limited warranty agreement and FCC statement concerning the product.
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Bold — Important note or first use of an important term in a chapter. “XX X”— Represents commands or contents on your computer screen.
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This guide uses the following icons to point out information that deserves special attention.
A procedure that must be followed carefully to prevent injury, or
Warning
Attention
accidents.
Instructions that are important to remember and may prevent mistakes.
Information
Optional tips for your reference.

Safety Precautions

Before using this device, please read the following important information to eliminate or reduce any possibility of causing damage and personal injury.
1. Moisture condensation may occur inside this device and cause malfunction at
these conditions:
• when this device is moved directly from a cold to a warm location;
• after a cold room is heated;
• when this device is placed in a damp room.
To avoid the moisture condensation, you are recommended to follow the procedure:
i. Seal this device in a plastic bag for it to adapt to room conditions.
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ii. Wait for 1-2 hours before removing this device from the bag.
2. Do use the USB cable provided with the scanner. Use of other cable may lead to
malfunction.
3. Avoid using the scanner in a dusty environment. Dust particles and other foreign
objects may damage the unit. If you will not use the scanner for some time, please place it in the travel pouch.
4. Do not subject the scanner to excessive vibration. It may damage the internal
components.
5. Unplug this device if you don’t need to use for a certain period of time, such as,
during night or long weekend, to avoid any risks of causing fire.
6. Do not attempt to disassemble the scanner. There is danger of an electrical shock
and opening your scanner will void your warranty.
System Requirements1
PC with Intel Pentium®III 1G processor or compatible
128 MB RAM (256MB RAM for Windows XP)
Available USB 2.0 port or 1.1. port (2.0 port Recommended)
CD-ROM Drive or DVD-ROM Drive
400 MB Free Hard Disk Space (550MB Recommended)
Operating System: Windows 2000 Professional, Windows XP Home Edition, or
Windows XP Professional, Windows Vista Compatible
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Higher requirements might be needed when scanning or editing a large quantity of image data. The system requirements here are only a guideline, as in general the better the computer (motherboard, processor, hard disk, RAM, video graphic card), the better the results.
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Box Contents2
1. Scanner
2. USB Cable
3. AC Adapter
4. Calibration Sheet
5. Soft, lint-free cloth
6. Memo Sticker
7. Quick Guide
8. Setup/Application CD-ROM

The Scanner’s Features

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Save the box and packing materials in case you need to transport this scanner in the future. The product packaging can be recycled.
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1. USB port: It connects the scanner to a USB port on your computer by the included
USB cable.
2. Guide Paper Return: Adjust the orientation cover up or down, you can choose the
horizontal or vertical paper output as desired.
3. LED indicator: It indicates the number of the relative LED tab you configured in
DigiDoc window.
4. Simplex button: Press this button to start the simplex scanning and processing an
assinged tasks as your configuration in the DigiDoc window.
5. Duplex button: Press this button to start the duplex scanning and processing an
assinged tasks as your configuration in the DigiDoc window.
6. Photo sensor: Induce the document or card you insert into the scanner, and you
can feel the document being grabbed by the scanner.
7. Paper width slider: Adjusts the paper width slider for the paper size you are using.
8. Lead Into Bracket: Open lead into break when using the scanner. Hold the
document or card in place.

Product Information

Please fill in the following information for your own records. You will need it when
you contact your dealer or our service center in the future.
Serial Number:
Date of Purchase:

(Located at the bottom of the scanner)
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Chapter I. Installing the Scanner

Before installing your scanner, please verify that you have all of the proper components. A list of the package contents is provided in the Box Contents section of this guide.

Software Installation Requirements

Your scanner comes with the image-editing software, OCR software, document management software, the scanner’s driver, and the DigiDoc software. All of these software applications use approximately 400 megabytes of hard disk space after they are installed into your computer. To ensure ample room for the installation, as well as for scanning and saving images, a minimum of 550 megabytes of hard disk space is recommended.
The USB scanner can only operate under the Microsoft Windows 2000 Professional and XP operating system or Windows Vista.
Please do not use multiple USB scanners in Windows XP simultaneously! For more information, please refer to the following URL...
Attention
http://www.microsoft.com

Hardware Requirements

This scanner connects to your computer through the Universal Serial Bus (USB), which supports hot Plug and Play. To determine whether your computer is USB­capable, you must check the rear of your PC to locate a USB jack that looks the same as the one pictured below. Note that on some computers, the USB port at the rear of the computer may be occupied and additional ports may be found on the monitor or keyboard. If you are having trouble in locating the USB port on your computer, please refer to the hardware manual that came with your computer.
Upon examination, you should find one or two rectangular USB ports, which usually appear as shown below.
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USB Connector(s)
If you don’t find such USB ports on your computer, then you need to purchase a certified USB interface card to add USB capabilities to your computer.

Installing and Setting up the Scanner

Please follow the step-by-step procedures described below to install the Plustek scanner.
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1. Plug the square end of the included USB cable to the USB port of the scanner.
2. Plug the rectangular end of the USB cable to the USB port on the back of your
computer. Note: If there is another USB device connected to the computer, connect the scanner to an available USB port.
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3. If you plan to connect your scanner to a USB hub
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The USB hub is not included with the scanner. If using a hub, you are recommended to use a
hub with its own external power adapter.
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, make sure that the hub is
connected to the USB port in your computer. Next, connect the scanner to the USB hub. Note: If you do not have a USB port available, you might need to buy a USB port.
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1. If the USB components on your computer are functioning correctly, they will
automatically detect the scanner causing the “Add New Hardware Wizard” or “Found New Hardware Wizard” to be launched.
Note: If your computer was off when you connected the scanner, the “Add New Hardware Wizard” message will be displayed when you turn the computer on and when Windows starts.
2. For Windows 2000
a. Click on the ”Next” button when the “Add New Hardware Wizard” window is
displayed.
b. Select “Search For The Best Driver For Your Device [Recommended]” and
click on the “Next” button.
c. The next window will ask you where to search to find the drive. Select “CD-
ROM drive”, and deselect “Floppy disk drives” if it is checked.
d. Insert the Setup/Application CD-ROM, included with your scanner, into your
CD-ROM drive and then click on the “Next” button.
e. Click on the “Next” button in the window that appears.
f. During the process of the installation, a message “Digital Signature required”
might be prompted. Please ignore it, and click on “Yes” to continue the installation without any misgiving at your scanner functioning. Afterwards, please skip to Step 5.
3. For Windows XP
a. Insert the Setup/Application CD-ROM, included with your scanner, into your
CD-ROM drive.
b. Select “Install The Software Automatically [Recommended]” and click on the
“Next” button.
c. Click on the “Next” button in the window that appears. Afterwards, please skip
to Step 5.
4. For Windows
Vista
8
A
a. Select “Locate and install driver software (recommended)” when the “Found
New Hardware” window is displayed.
b. Click on the [Continue] button when the “User Account Control” dialog pops up.
c. Insert the Setup/Application CD-ROM, included with your scanner, into your
CD-ROM drive when the system prompts you “Insert the disc that came with your USB Scanner＂， and click on the [Next] button.
d. During the process of the installation, a message “Windows can’t verify the
publisher of this driver software” might be prompted. Please ignore it, and click on [Install this driver software anyway] to continue the installation without any misgiving at your scanner functioning.
5. When the system completes the installation, click on the “Finish” button.
6. Follow the on-screen instructions to install all software that your new USB scanner
requires.
7. After the software is installed, close all open applications and click on the “Finish”
button to restart your computer.
8. After the computer is restarted, you will be prompted to perform the scanner
calibration.
9. Insert the special calibration sheet, included with the scanner, face up into the page
feed of the scanner.
10 . Follow the on-screen instructions to complete the scanner calibration.
11. After the calibration, the DigiDoc window will be pop-up for you to configure the
LED function tab. If you never click any LED function tab, the LED indicator will show “0”, and the Simplex/Duplex button is useless.
If the scanner installation is not started and displayed
automatically on the screen, click “START”, select “Run” and type
Attention
in “D:\Install” (where D: is the drive letter assigned to the CD­ROM drive of your computer.)
lternatively you may also use any plain white sheet of paper sized in A4 (210 by 297 mm) instead; however, the calibration effect may be less good than the special calibration sheet.
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A
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The following test procedure checks to see if the scanner is properly functioning with your computer and the scanning software. Before testing your scanner, double check to make sure that all connections are securely fastened.
To properly test your scanner, please perform the following steps:
1. Insert the document face up into the scanner. Adjust the paper width slider for the
paper size you are using.
2. Click the Windows Start button to launch NewSoft Presto! > ImageFolio.
3. (If you have only one scanner connected with your computer, please skip to Step 4.)
If you have more than one scanner or other imaging device installed on your computer: Click Select Source from the File menu of Presto! ImageFolio and then choose this scanner as the default scanning source.
4. Within Presto! ImageFolio, click File > Acquire > Acquire.
5. Select Simplex from Scan Source drop-down menu.
6. Click the Scan button, and the scanning starts immediately. After this process, you
should see a scanned image of the document on your screen; your scanner is working properly.
7. Click Exit to exit the TWAIN window.
ppendix A:
Attention
If the test failed in any way, please refer to “ Troubleshooting” section of this manual and follow the instructions therein.

Software Setup Troubleshooting

Carefully review the steps outlined in this guide and the Quick Guide that accompanied your scanner.
If you are still having problems, please check that:
You have 550 MB of free space on your hard disk drive.
The scanner is plugged in and has power.
You are using the USB cable supplied with the scanner.
The square end of the USB cable is plugged into the rear of the scanner.
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The rectangular end of the USB cable is plugged into the back of your
computer.
If you deviated from the installation procedures defined in this manual, please unplug the USB cable from the scanner and reinstall the software from the CD-ROM. To reinstall your scanner’s software, click “Start”, “Run”, then type “D:\Install (where D represents the letter of your CD-ROM drive)”. Carefully follow all the installation instructions presented in the Setup Wizard. Reboot your computer when prompted, and plug the USB cable back into the scanner while your computer is still turned on.

Installing Additional Software

Your scanner is TWAIN compliant and functions with virtually all available TWAIN compatible software. If you purchase additional software to be used with your scanner, please make sure that it conforms to the TWAIN standard.
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