Plustek A350, A280 User Guide
Trademarks
© 2018 Plustek Inc. All rights are reserved. No portion of this document may be
reproduced without permission.
All trademarks and brand names mentioned in this publication are property of their
respective owners.
Liability
While all efforts have been made to ensure the accuracy of all contents in this
manual, we assume no liability for errors or omissions or by statements of any kind
in this manual, whether such errors are omissions or statements resulting from
negligence, accidents, or any other cause. The contents of this manual are subject
to change without notice. We will not shoulder any legal liability, if users failed to
follow the operation instructions in this manual.
Copyright
The scanning of certain documents, for example checks, bank notes, I.D. cards,
government bonds, or public documents, may be prohibited by law and/or subject
to criminal prosecution. We recommend you to be responsible and respectful of the
copyrights laws when you are scanning books, magazines, journals and other
materials.
Environmental Information
Recycle or disposal at end-of-life information, please ask local distributors or
suppliers for recycle and disposal information. The product is designed and
produced to achieve sustainable environmental improvement. We strive to produce
products in compliance with global environmental standards. Please consult your
local authorities for proper disposal.
The product packaging is recyclable.
Attention for recycling (For EU country only)
Protect your environment! This product should not be thrown into the household
waste container. Please give it to the free collecting center in your community.
Table of Contents
INTRODUCTION .................................................................................................. 1
How to Use This Guide ............................................................................................. 1
Conventions of This Guide ........................................................................................ 2
A Note about Icons ............................................................................................................... 2
Safety Precautions .................................................................................................... 3
Box Contents ............................................................................................................ 4
Scanner Overview ..................................................................................................... 5
Network Environment ................................................................................................ 6
CHAPTER I. INSTALLING THE SCANNER .................................................................. 7
Installing and Setting up the Scanner ........................................................................ 7
Step 1. Installing the Paper Chute ........................................................................................ 8
Step 2. Connecting the Scanner ........................................................................................... 9
Configuring the System ........................................................................................... 10
Downloads .......................................................................................................................... 11
Client Application........................................................................................................................................ 11
General ............................................................................................................................... 13
About ........................................................................................................................................................... 13
Wi-Fi ............................................................................................................................................................. 17
Calibration ................................................................................................................................................... 18
Power Saving .............................................................................................................................................. 19
Scan Settings ...................................................................................................................... 21
File Name ................................ ................................................................................................ .................... 21
Initial Settings ............................................................................................................................................. 23
Sending ............................................................................................................................... 38
Sending Settings ........................................................................................................................................ 38
Clear All Settings ........................................................................................................................................ 55
CHAPTER II. SCANNING .................................................................................... 56
Preparing Documents ............................................................................................. 56
Checking Document Conditions ......................................................................................... 56
Loosening Documents ........................................................................................................ 57
Placing Documents ................................................................................................. 58
Placing Business Cards .......................................................................................... 59
Placing Plastic Cards .............................................................................................. 60
Scanning Documents .............................................................................................. 62
Editing the Scanned Documents ............................................................................. 69
Saving the Scanned Documents ............................................................................. 74
Save to USB ....................................................................................................................... 75
Save to PC .......................................................................................................................... 76
Save to Mobile .................................................................................................................... 80
Save to Mail ........................................................................................................................ 83
Save to Clouds.................................................................................................................... 87
Selecting Dropbox as the cloud server .................................................................................................... 88
Selecting Google Drive as the cloud server ............................................................................................ 94
Save to FTP/SFTP ............................................................................................................ 101
Save2FTP .................................................................................................................................................. 101
Save to Network ............................................................................................................... 103
Save2Share ............................................................................................................................................... 103
Job Button Scan ................................................................................................... 106
CHAPTER III. CARE AND MAINTENANCE ............................................................. 108
Cleaning the Scanner ........................................................................................... 108
Cleaning Materials ............................................................................................................ 108
Cleaning the ADF .............................................................................................................. 109
Replacing Consumables ....................................................................................... 111
Replacing the Pad Module ................................................................................................ 111
Replacing the Feed Roller ................................................................................................ 113
CHAPTER IV. TROUBLESHOOTING ..................................................................... 116
Clearing Paper Jams ............................................................................................ 116
Download TeamViewer ......................................................................................... 118
APPENDIX A: SPECIFICATIONS ......................................................................... 119
APPENDIX B: CUSTOMER SERVICE AND WARRANTY .............................................. 121
Service & Support Information .............................................................................. 121
Statement of Limited Warranty ............................................................................. 121
Federal Communication Commission Interference Statement .............................. 123
INTRODUCTION
Thank you for choosing us as your scanner supplier.
Like all of our products, your new scanner is thoroughly tested and backed by our
reputation for unsurpassed dependability and customer satisfaction. We hope you will
continue to turn to us for additional quality products as your computing needs and
interests grow.
HOW TO USE THIS GUIDE
This User’s Guide provides instructions and illustrations on how to install and
operate your scanner.
The Introduction section of this manual describes the box contents. Before you
start installing your scanner, check the box contents to make sure all parts are
included. If any items are damaged or missing, please contact the vendor where you
purchased your scanner or our customer service directly.
Chapter I describes how to install and configure the scanner.
Chapter II describes how to use your scanner.
Chapter III describes how to maintain and clean your scanner.
Chapter IV contains technical support information that can help you solve simple
problems.
Appendix A contains the specifications of the scanner you purchased.
Appendix B contains our customer service, the limited warranty agreement and
FCC statement concerning the product.
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CONVENTIONS OF THIS GUIDE
AA NNoottee aabboouutt IIccoonnss
Warning
A procedure that must be followed carefully to
prevent injury, or accidents.
Attention
Instructions that are important to remember and may
prevent mistakes.
Information
Optional tips for your reference.
Bold —Represents commands or contents on your computer screen.
ALL CAPS —Important note or first use of an important term in a chapter.
Italic —Represents buttons on your scanner OR important notes.
This guide uses the following icons to point out information that deserves special
attention.
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SAFETY PRECAUTIONS
Warning
Before using this device, please read the
following important information to eliminate or
reduce any possibility of causing damage and
personal injury.
1. Usage, the product is for indoor use in dry locations. Moisture condensation may
occur inside this device and cause malfunction at these conditions:
when this device is moved directly from a cold to a warm location;
after a cold room is heated;
when this device is placed in a damp room.
To avoid the moisture condensation, you are recommended to follow the
procedure:
i. Seal this device in a plastic bag for it to adapt to room conditions.
ii. Wait for 1-2 hours before removing this device from the bag.
2. Do use the AC adapter provided with the scanner. Use of other AC adapter may
lead to malfunction.
3. Keep the space around the AC adapter clear in case you need to quickly unplug
the AC adapter during emergencies.
4. Damaged wire could cause fire or electrical shock. Keep the power cord straight
and without being twisted, bended, or scraped.
5. Unplug this device if you don’t need to use for a certain period of time, such as,
during night or long weekend, to avoid any risks of causing fire.
6. Do not attempt to disassemble the scanner. There is danger of an electrical shock
and opening your scanner will void your warranty.
7. Be sure not to bump or knock the scanner glass as it is fragile and could break.
8. Do not subject the scanner to excessive vibration. It may damage the internal
components.
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BOX CONTENTS1
1
1. Scanner
2. Power Cable
3. AC Adapter
4. Paper Chute
5. Quick Guide
6. Application CD-ROM
7. Calibration Sheet
Save the box and packing materials in case you need to transport this scanner in the future.
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SCANNER OVERVIEW
1. STACKER—Keeps the paper in place. Extend it in case of longer paper.
2. PANEL UNIT—ADF cover with the touch panel.
3. TOUCH PANEL—Use this touch panel to operate the scanner.
4. PANEL UNIT OPEN LEVER—Opens the panel unit. Pull it to open the panel unit
when you need to clear paper jam or clean the scanner.
5. PAPER WIDTH SLIDER—Adjusts the paper width slider for the paper size you are
using.
6. PAPER CHUTE—Helps keep the paper in place. Install the paper chute before
using the scanner.
7. PAPER CHUTE EXTENSION—Extends to hold longer paper.
8. ADF (AUTOMATIC DOCUMENT FEEDER)—Automatically feeds a stack of
documents for scanning.
9. SCREEN SAVER BUTTON—Press this button to enter the panel screen saver
mode and you may press this button again to wake up the touch panel from power
saving.
10. LED—Indicates the scanner status.
11. LED—Indicates the scanner status.
12. USB PORT—Connect a USB flash drive or other USB device.
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13. POWER SWITCH—Use this to turn the scanner ON or OFF.
14. POWER RECEPTOR—Connects the scanner to a standard AC power outlet by
the included AC adapter.
15. ETHERNET PORT—Connects the scanner to a port on the Ethernet hub by the
Ethernet cable.
16. USB PORT—Connect a USB flash drive or other USB device.
17. USB PORT—Connects the scanner to a USB port on your computer.
NETWORK ENVIRONMENT
Basic knowledge of network setup and configuration will be helpful for you to
operate this scanner. When you are using this scanner in a corporate environment,
you may need to consult your network administrator or ISP.
The scanner requires a DHCP server. A DHCP server automatically provides all
devices within a network environment with IP addresses, so there is no need to
manually set an IP address for the scanner.
Please make sure there is an active Internet connection while using the scanner.
The scanner requires access to the Internet to retrieve the date and time.
When saving scanned documents to a computer or mobile device, the scanner and
the target device must be on the same segment of the network.
The actual wireless data transmission speed varies depending on the wireless LAN
environment in which you use this device. Other electrical devices (e.g. microwave
oven), a large distance, obstruction, or interferences between the participating
devices and the wireless access point/router can cause the data transmission to
slow down or not be possible at all.
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CHAPTER I. INSTALLING THE SCANNER
Attention
Choose a Proper Site First!
Always place your scanner on a level,
smooth and strong surface before
proceeding the scanner setup or any
scanning task.
Tilted or uneven surface may cause paperfeeding errors, scanner damage or personal
injury.
Avoid using the scanner in a dusty
environment. Dust particles and other
foreign objects may damage the unit.
Before installing your scanner, please verify that you have all of the proper
components. A list of the package contents is provided in the “Box Contents” section of
this guide.
INSTALLING AND SETTING UP THE SCANNER
Please follow the step-by-step procedures described below to install the Plustek
scanner.
7
SStteepp 11.. IInnssttaalllliinngg tthhee PPaappeerr CChhuuttee
Panel unit open lever
Panel unit
1. Open the panel unit by pulling the lever, and get the paper chute ready.
2. Install the paper chute by aligning and inserting the tabs of the paper chute into
their slots on the scanner.
3. Close the panel unit by pushing it back down until it snaps back into place.
8
SStteepp 22.. CCoonnnneeccttiinngg tthhee SSccaannnneerr
Attention
Please make sure the scanner is turned OFF
before you plug or unplug the scanner power
adapter.
2
3
4
1. Plug the AC adapter into the scanner’s power receptor .
2. Attach the power cable to the AC adapter.
3. Plug the other end of the AC adapter into a standard AC power outlet.
4. (Optional) Plug the end of the Ethernet cable2 to the Ethernet port at the rear of the
scanner.
5. (Optional) Plug the other end of the Ethernet cable3 to an available port on the
Ethernet hub4.
6. Switch on the scanner power from the rear of the scanner.
Can also connect without the Ethernet, by going wireless.
Can also connect without the Ethernet, by going wireless.
Accessories [e.g. hub / router / RJ45 cables] are not included.
9
CONFIGURING THE SYSTEM
After powering on the system, you can tap on System Settings from the Main
Menu to enter the System Settings interface. For example, you can configure the Wi-Fi
settings if you want to connect wirelessly. You have to configure the outgoing mail
SMTP settings if you want to use the save to mail function.
The System Settings interface contains the following sections: Downloads,
General, Scan Settings and Sending.
You may tap on button to configure the reboot time or to restart the system.
10
DDoowwnnllooaaddss
The Downloads section includes the following item: Client Application.
Client Application
To scan to PC, you must download the eScan Client application for Windows and
Mac system from this page. Please install the eScan Client application on the user's
computer before trying the Save to PC function.
If you want to use the TWAIN interface of the eScan, you have to install the
Network Scanner Setup on your Windows PC.
Tap the button to download the desired file to the USB flash drive.
When installing the eScan Client on Windows systems, Windows will prompt you to
allow eScan Client to communicate on your network. To ensure the flawless operation
of eScan Client, please make sure the Private networks and Public networks
checkboxes are activated and click on the Allow access button.
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Information
Using the eScan Client (Windows & Mac)
In the eScan Client interface, you can modify
the User Name, select the desired file Folder
and determine the action after the file is
downloading.
Windows
Mac
12
GGeenneerraall
The General section includes the following items: About, Wi-Fi, Calibration and
Power Saving.
About
You can set the system language, the static IP and update the driver version on
this page. You may enable Hotspot to set eScan as an Access Point (AP) here.
Tap on Language to open the Language setting dialog, select the desired
language and then tap the OK button to confirm the setting. The system will
automatically restart.
13
Tap on to enter the Plustek Settings page, where you may configure
advance system related settings, such as, the Networks setting, enabling eScan as an
Access Point (AP), set a security code for the eScan, the brightness of the display and
much more.
14
Setting eScan as an Access Point
Information
There will be a mark showed on the upper-left
corner of the main screen, you may use this eScan
as a portable hotspot.
You may set eScan as an Access Point (AP), so that your mobile devices can
connect to a wired network via eScan.
Tap on Tethering & portable hotspot and Portable Wi-Fi hotspot to activate
eScan as a portable hotspot. Modify the Network SSID and the Security option if
necessary. Enter the Password, the password should contain at least 8 digits. You
may tick the checkbox of Show password to show the hidden password. Tap on Save
to save the settings and tap on Exit on the left column to exit this dialog.
15
Static IP Settings
Information
To setup the duration of time before the touch
screen display goes to "sleep", please refer to the
System Settings --> General --> Power Saving
for setup.
Tap on Ethernet and Static IP Settings to configure static IP settings. Select the
Use static IP option and enter the IP address, Gateway, Netmask, DNS 1 and/or
DNS 2. Contact your network administrator for assistance. Tap on SAVE in the upperright corner to save the settings and tap on Exit on the left column to exit this dialog.
Security Settings
To set up screen security, please tap on the security section. You may set screen
lock by pattern or by password. NOTE: Please manage your security password/pattern
carefully. If you have lost or forgotten your password/pattern, please contact original
manufacturer for service. Applicable fees may apply.
16
Tap on Update to update the driver version. Please insert the USB drive containing
Information
This function may or may not be available
depending on the scanner model you purchase.
the update file. Tap the USB drive icon to start the update process.
Wi-Fi
17
You can activate the Wi-Fi function on this page. Select the desired Wi-Fi provider
Attention
Due to the various possible devices connected
to the eScan on the same Wi-Fi services, eScan
will NOT automatically connect to a different WiFi shall it become disconnected. You must
manually change connection settings if need it.
Attention
Please insert the special calibration sheet
included with the scanner. Alternatively you may
also use any plain white sheet of paper sized in
A4 (216 by 297 mm) instead; however, the
calibration effect may be less good than the
special calibration sheet.
and enter the password if necessary. You may activate the Hotspot function here to
set eScan as an Access Point (AP). Related settings please refer to Setting eScan as
an Access Point section.
Calibration
You can perform scanner calibration on this page. Calibrate the scanner if colors
appear in areas that should be white, or original document varies in color from the
scanned image. By calibrating the scanner, it allows you to adjust and compensate for
variations that can occur in the optical component over time by its nature. Insert the
special calibration sheet into the ADF of the scanner, with an arrow toward the scanner
buttons. Tap the Start button to start the calibration process.
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Attention
Strongly recommend using the function, to
extend the lifespan of your touch panel.
Power Saving
To save power consumption, when the scanning process is finished, the scanner
light source will turn itself off and the scanner will enter a lower-power mode without
delay time. You can set the Screen Timeout time on this page.
19
Tap on Screen Timeout ＞ Display ＞ Sleep to open the Sleep dialog, select the
desired time period.
20
SSccaann SSeettttiinnggss
The Scan Settings section includes the following items: File Name and Initial
Settings that allows you to set a prefix for your scanned document's name, as well as,
predefine your scanner scan settings.
File Name
You may predefine a prefix name for the saved files on this page. The file name
extension is automatically added according to the file format you set up. You can also
rename your document during the Save As stage of your scanning process.
You can activate Prefix to display prefix in the file name. The text you enter here
will become the file name prefix.
21
Note: Please make sure there is an active internet connection before you power on
the scanner. The scanner requires access to the internet to set the device date and
time.
You can activate Date to display the date in the file name. Select the desired
format of Date in the following dialog.
You can activate Time to display the time in the file name. Select the desired
format of Time in the following dialog.
Tap on Serial Number to select the desired format of Serial Number in the
following dialog.
22
Initial Settings
You can modify the desired scan settings on this page. The setting here will be the
initial settings for the user scan interface as a shortcut key, on the Main Menu. Users
will have the option to select additional settings through the Advanced Settings.
(Please refer to the Advanced Settings section for more detail).
23
Color Mode
You can set two color modes for user to select as a shortcut key, from the Main
Menu. Users will have the option to select additional settings through the Advanced
Settings. (Please refer to the Advanced Settings section for more detail). The
selected result will apply to the COLOR MODE button in the user scan interface
(Main Menu).
Select the desired Color Mode in the popup dialog. Available color modes: Color,
Gray and Black & White. Tap the OK button to confirm the settings or tap Cancel to
exit this dialog.
24
Format
You can set two formats for user to select as a shortcut key, from the Main Menu.
Users will have the option to select additional settings through the Advanced Settings.
(Please refer to the Advanced Settings section for more detail). The selected result
will apply to the FORMAT button in the user scan interface (Main Menu). If you
select TIFF or Multi-Page TIFF as the file saving format, you may select the filename
extension here.
Select the file saving format in the popup dialog. Available file formats: PDF, JPG,
TIFF, PNG, Multi-Page PDF and Multi-Page TIFF. Tap the OK button to confirm the
settings or tap Cancel to exit this dialog.
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PDF/A
You can activate the PDF/A function to preserve the static visual appearance of
electronic documents over time, that are self-contained, self-describing, and more
device-independent. To ensure that the digital PDF documents remain readable,
renderable and accessible for long -term.
QUALITY
You can set two resolutions for user to select as a shortcut key, from the Main
Menu. Users will have the option to select additional settings through the Advanced
Settings. (Please refer to the Advanced Settings section for more detail). The
selected result will apply to the QUALITY button in the user scan interface (Main
Menu).
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