Plugwise Anna User Manual

Manual

Discover Anna.

Manual PW version 2.0

Hello Anna.

Before there were thermostats. Now there is Anna.

Anna works for you and does what she is supposed to do:

create a comfortable indoor environment.

This manual explains how to use Anna.

Visit www.plugwise.com/anna for additional tips and frequently

asked questions.

This manual is subject to change.

The website contains the most recent version of this manual.

Copyright 2015, Plugwise. All rights reserved.

Anna’s screen.

○

20,

○

19,3

○

16:12

5

Anna’s screen will automatically turn off when no one is nearby.

Anna can sense your presence up to 30 cm away. The screen will

automatically light up when Anna senses someone around.

Time

Set temperature

Measured
temperature

Schedule active

You have activated the
temperature schedule.

Status active

You have activated a

status.

Notication

There is a message for you.
Click on the icon to read the

message.

Boiler active

You are now heating.

Setting Anna.

The app and the HTML interface provide the same functions as the

ones available through Anna.

Here you set the schedule and the status.

*

The new temperature setting will remain in effect until the next

scheduled temperature point has been reached.

For this to happen, the schedule must be enabled.

+

ShtSht

ng

Sht

Press long on top:
Turn the temperature
schedule on or off.
You can only turn the
temperature schedule
on or off after you have
created a schedule in the
app.

Press short on top:
Change status.

Press left bottom:
Temporarily lower
temperature*.

Press right bottom:
Temporarily higher
temperature*.

You can control Anna at the wall by touching the three parts of the

metal brim.

By briey touching the upper side, you can change the status.

By touching the upper side longer, you can turn the schedule on or off.

By touching the left side, you can put the temperature lower.

You use the right side to put the temperature higher.

Adjusting the Anna settings.

Anna has an infrared sensor making it possible for Anna to sense

that you are standing in front of it. Anna can sense your presence up

to 30 cm away: The screen then automatically lights up.

When you perceive that the infrared sensor no longer works properly

you can readjust Anna.

You do this by touching Anna’s left button for 5 seconds. When you

release this button, Anna will glow orange and the screen will shut

itself off: Anna now resets the infrared sensor.

You can also adjust the infrared sensor via the HTML-interface.

Anna glows.

Anna uses colours to show that she is doing

what she was asked to do.

By touching the left side, you lower the temperature:

Anna turns blue.

The temperature can be increased by touching the right side:

Anna turns red.

When you activate or change the schedule,

Anna ashes twice using white light.

Are you adjusting the status? Then the white light on Anna will ash

once.

When you adjust Anna’s settings via the app or the HTML-interface,

the white light conrms that Anna has received the message.

Malfunctions.

○

20,

○

19,3

○

16:12

5

Anna’s screen is red.

When Anna detects a boiler malfunction, the screen

will turn red and a message icon will appear on the

screen.

You can read this message in the app.

You can open this message in the app by opening the

Anna-screen. Tap on the message icon inside the red

circle on your smartphone or tablet. Keep in mind that

in the event of a boiler malfunction, Anna is unable

to control the boiler, and a change in temperature

therefore will not be effected.

This message will only disappear after the boiler’s

malfunction has been resolved.

The screen will then turn blue again.

“Smile not found”.

When the Smile is no longer able to communicate

with Anna, the screen will turn red and the text ‘Smile

not found’ will be displayed.

You cannot reach Anna through the app or the HTML

interface. You can only change Anna’s settings

through Anna herself.

This may occur because the cable between Anna

and the Smile is loose or is faulty. Check the cable

connection between Anna and the Smile and try to
restart the Smile by switching it off and on again. If
this does not solve the problem, please contact the

helpdesk.

Csult   us manual  rve   ult.

If y cann sve  oem, se ca an inar.

Maintenance and updates.

Updates

Updates contain solutions to problems and may include new
functionalities. It is recommended that you always install updates as
quickly as possible. If this is not done automatically, you can access
and install updates via the HTML-interface of Anna.

Cleaning

You can clean Anna by wiping it with a dry soft cloth.

Power failure

Following a power failure, Anna should automatically reactivate
itself; Anna’s clock will be synchronised, provided internet access is
available.

Ventilation

Keep the ventilation openings at the back of Anna open and free from
dust.

Environment.

Contact.

Old electrical and electronic appliances very often contain valuable

materials. Therefore, never dispose discarded appliances with normal

household waste. Hand your old appliances in at the municipal

collection points for electrical and electronic equipment.

Having trouble?

Please visit our website at www.plugwise.com/anna.

Here you will nd handy tips and instructions.

You can also ll in the contact form:

www.plugwise.com/technical-contact

Still having difculties?

You can always call us on workdays

between nine (09.00h) and ve (17.00h)

[phone].

How do I set up the help desk connection?

To be of the best possible service to you, you can temporarily use

the Smile to set up a help desk connection so that Plugwise help

desk staff and developers can view your environment directly

together with you to determine the problem. Press six times in quick

succession the black button on the Smile. This establishes a 48-hour

connection. Contact the help desk in advance, so we know that you

are establishing the help desk connection.

EU Declaration of Conformity
Plugwise B.V. hereby declares that this Anna / Anna 230 is in compliance with the
essential requirements and other relevant provisions of European Directives.
A copy of the EU declaration of Conformity is available at

https://www.plugwise.com/certification-security.