SmartBoom® PRO
PHS-SB110-4F, PHS-SB110-5M, PHS-SB110-U, PHS-SB110E-DM,
PHS-SB210-4F, PHS-SB210-5M, PHS-SB210-U, PHS-SB210E-DM
Operating Manual
Thank You
We at Pliant Technologies, LLC want to thank you for purchasing the SmartBoom® PRO Headset.
Pliant Technologies brings our experience, commitment to quality, and expertise to headsets with
the new SmartBoom PRO Headset, which meets the standards of traditional, reliable headsets,
while introducing modern features and design enhancements. The SmartBoom PRO Headset utilizes
our trademark SmartBoom automatic mic muting technology and includes a noise-cancelling
microphone; soft, cushioned ear pads; and a eld-replaceable cable. In order to get the most out
of your new SmartBoom PRO Headset, please take a few moments to read this manual completely
so that you better understand the operation of this product. This document applies to models
PHS-SB110, PHS-SB110E, PHS-SB210, and PHS-SB210E in the available connector options. For
questions not addressed in this manual, feel free to contact our Customer Support Department.
Pliant Technologies, LLC
205 Technology Parkway
Auburn, Alabama 36830
www.plianttechnologies.com
Phone +1.334.321.1160
Toll-Free 1.844.475.4268 or 1.844.4PLIANT
Fax +1.334.321.1162
®
Copyright ©2019 Pliant Technologies, LLC. All rights reserved. The Pliant
Pliant “P” logo are trademarks of Pliant Technologies, LLC. The Tempest® and SmartBoom® word
marks are trademarks of CoachComm, LLC. All other trademarks are property of their respective
owners.
Document Reference: 2019.04 D0000476_B
word mark and the
Safety Information
The following section details important safety information related to the ownership and operation
of SmartBoom PRO. Read and follow all instructions and heed all warnings.
WARNING: Indicates a situation, which, when not avoided, has the poten-
tial to result in death or severe injury.
CAUTION: Indicates a situation, which, when not avoided, results or has
the potential to result in minor injury or product failure or damage.
• To reduce the risk of re or electric shock, do not expose this apparatus to excessive rain
or moisture.
• Do not use this apparatus near water.
• Operate in accordance with manufacturer’s instructions.
• Use only attachments or accessories specied by the manufacturer.
• There are no user-serviceable parts inside the SmartBoom PRO headset. Opening the
product may expose dangerous electrical components, may result in product failure, and
will void the warranty. Refer all servicing to qualied Pliant service personnel.
• Do not subject the headset or cables to extreme force; doing so may cause product
damage or failure.
• Avoid exposing the SmartBoom PRO to extreme temperatures and humidity.
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What’s included with SmartBoom PRO?
Each SmartBoom PRO headset comes complete with everything needed to get started. Unpack
your device and familiarize yourself with the following components:
• Headset (assembled with ear and head pads)
• Removable connector cable (arrives attached to headset)
• Ear Sock(s)
• Magnetic Cable Clip
Operation
The following section details procedures for operating SmartBoom PRO.
1. Headset Adjustment: Use the slide adjustment on each side of the headband to
achieve proper t and size.
Figure 1 Adjusting Headset Sizing
2. Mic Position: For best performance, it is recommended the microphone be positioned
directly in front of your mouth, sitting a nger’s width from your lips.
Figure 2 Correct Mic Position
Figure 3 Incorrect Mic Position
Page 2
3. SmartBoom Mic Mute: During operation, swiveling the boom up above the brow at
approximately 45 degrees will mute the microphone. To activate the microphone again,
simply lower the boom back down.
Mute/Unmute
OFF
Figure 4 SmartBoom Mute On/Off
at 45
ON
Note: To adjust the boom, swivel it so that the microphone is on the
preferred side (right or left).
4. Cable Replacement: To replace the cable, using a Phillip’s head screwdriver, remove the
screw and pull the cable’s connector out of the headset. (Do not pull from the cable.) Plug
the new cable in; then, reinsert and tighten the screw.
Figure 5 Replacing the Cable
Page 3
5. Cable Clip Installation: Gently stretch the clip loops to separate them. Insert the XLR
headset connector through the middle loop of the cable clip. Once installed, use the clip’s
magnets to secure the headset cable to the user’s shirt for more comfortable cable
management.
Figure 6 Installed Cable Clip
PIN CONNECTION
Headset
Plug Pin
(Color and Description)
Wire
4-Pin Female
XLR
5-Pin Male
XLR
Dual Mini*
8 Blue - Speaker R+ 4 4 R (Right)
7 Brown - Speaker L+ 4 5 NC
6 Red - Speaker R- 3 3 S (Right)
5 Orange - Speaker L- 3 3 NC
2 Yellow - Mic+ 2 2 T (Left)
1 Green - Mic- 1 1 S (Left)
3 Uncoated - Shield 1 1 NC
4 Not connected NC NC NC
*Dual mini connector only available in electret mic headset models (PHS-SB110E and PHS-SB210E). Electret models only for
use with MicroCom
™
products.
Page 4
SmartBoom PRO Specications*
PHS-SB110 and
PHS-SB210
PHS-SB110E and
PHS-SB210E
Microphone
Microphone Type Dynamic Electret Condenser
Frequency Response 50–20,000 Hz 20–16,000 Hz
Mic Sensitivity -66 dB ± 3 dB at 1 kHz -45 ± 2 dBV/Pa at 1 kHz
Pattern Hypercardioid Unidirectional
Output Impedance 200 Ω ± 15% at 1 kHz 1–1.9 kΩ
Isolation from Headphone 40 dB N/A
Speaker (Headphone)
Frequency Response 20–20,000 Hz
Nominal Impedance 100 Ω
Sensitivity at 1 kHz
Single 117 dB SPL/mW
Dual 121 dB SPL/mW
Speaker Type Dynamic
Max Input Power 500 mW
Cables
Termination at Ear Removable (Crossbolt)
Length 5.00 ft. (1.52 m)
Outside Diameter 0.24 in. (6.00 mm)
Physical Features
Mic Boom Length 8.50 in. (215.90 mm)
Weight (without cable)
Single 8.1 oz (229.63 g)
Dual 11.4 oz (323.18 g)
Connector Options
4-pin XLR Female PHS-SB110-4F, PHS-SB210-4F N/A
5-pin XLR Male PHS-SB110-5M, PHS-SB210-5M N/A
Unterminated PHS-SB110-U, PHS-SB210-U N/A
Dual Mini (3.5 mm TRRS) N/A PHS-SB110E-DM, PHS-SB210E-DM
*Notice about Specications: While Pliant makes every at tempt to maintain the accurac y of the information contained in its
product manuals, that information is subject to change without notice. Performance specications included in this manual
are design-centered specications and are included for customer guidance and do facilitate system installation. Actual
operating performance may vary. Manufacturer reserves the right to change specications to reect latest changes in
technology and improvements at any time without notice.
Page 5
Troubleshooting
The following section advises the most common troubleshooting situations.
1. No one can hear me or I can’t hear anyone. If you’re experiencing trouble hearing
and/or speaking and are unsure if the headset is the cause, try plugging the headset into
another compatible device or try another headset in the device you are operating. If the
headset is deemed to be the problem, try replacing its cable to resolve the issue.
2. Intermittent Audio or Static in Audio. Try replacing the headset’s cable to resolve the
issue.
Product Care and Maintenance
Clean using a soft, damp cloth. If the product is exposed to rain, gently wipe off all surfaces, cables,
and cable connections as soon as possible and allow unit to dry before storing.
CAUTION: Do not use cleaners that contain solvents. Keep liquid and
foreign objects out of the device openings.
Product Support
Pliant Technologies, LLC support and service personnel are ready to help you with any issues you
may have. All requests and questions should be directed to our Customer Service department via
phone, fax, or email.
Pliant Technologies, LLC
Customer Service Department
Phone: +1.334.321.1160
Toll-Free: 1.844.475.4268 or 1.844.4PLIANT
Fax: +1.334.321.1162
Email: customer.service@plianttechnologies.com
Sending Equipment for Repair
Do not send any equipment directly to the factory without rst obtaining a Return Material
Authorization (RMA) Number. Obtaining an RMA Number will ensure that your equipment is
handled promptly. In addition, Customer Service personnel will provide a Service Request Form
(SRF) for completion and return via email or fax.
All shipments of Pliant Technologies, LLC products should be made via UPS, or the best available
shipper, prepaid and insured. The equipment should be shipped in the original packing carton; if
that is not available, use any suitable container that is rigid and of adequate size to surround the
equipment with at least four inches of shock-absorbing material. All shipments should be sent to
the following address and must include a Return Material Authorization Number:
Pliant Technologies, LLC Customer Service Department
Attn: Return Material Authorization #
205 Technology Parkway
Auburn, AL 36830-0500
Product returns should follow this same procedure.
Page 6
Warranty Information
Limited Warranty
CrewCom products are warranted to be free from defects in materials and workmanship for a
period of two years from the date of sale to the end user, under the following conditions:
• First year of warranty included with purchase.
• Second year of warranty requires product registration on the Pliant website.
Tempest professional products will carry a two-year product warranty.
All headsets and accessories carry a one-year warranty.
The sole obligation of Pliant Technologies, LLC during the warranty period is to provide, without
charge, parts and labor necessary to remedy covered defects appearing in products returned
prepaid to Pliant Technologies, LLC. This warranty does not cover any defect, malfunction, or failure
caused by circumstances beyond the control of Pliant Technologies, LLC, including but not limited
to negligent operation, abuse, accident, failure to follow instructions in the Operating Manual,
defective or improper associated equipment, attempts at modication and/or repair not authorized
by Pliant Technologies, LLC, and shipping damage. Products with their serial numbers removed or
effaced are not covered by this warranty.
This limited warranty is the sole and exclusive express warranty given with respect to Pliant
Technologies, LLC products. It is the responsibility of the user to determine before purchase that
this product is suitable for the user’s intended purpose. ANY AND ALL IMPLIED WARRANTIES,
INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE DURATION OF
THIS EXPRESS LIMITED WARRANTY. NEITHER PLIANT TECHNOLOGIES, LLC NOR ANY AUTHORIZED
RESELLER WHO SELLS PLIANT PROFESSIONAL INTERCOM PRODUCTS IS LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Parts Limited Warranty
Replacement parts for Pliant Technologies, LLC products are warranted to be free from defects in
materials and workmanship for 120 days from the date of sale to the end user.
This warranty does not cover any defect, malfunction, or failure caused by circumstances beyond
the control of Pliant Technologies, LLC, including but not limited to negligent operation, abuse,
accident, failure to follow instructions in the Operating Manual, defective or improper associated
equipment, attempts at modication and/or repair not authorized by Pliant Technologies, LLC,
and shipping damage. Any damage done to a replacement part during its installation voids the
warranty of the replacement part.
This limited warranty is the sole and exclusive express warranty given with respect to Pliant
Technologies, LLC products. It is the responsibility of the user to determine before purchase that
this product is suitable for the user’s intended purpose. ANY AND ALL IMPLIED WARRANTIES,
INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE DURATION OF
THIS EXPRESS LIMITED WARRANTY. NEITHER PLIANT TECHNOLOGIES, LLC NOR ANY AUTHORIZED
RESELLER WHO SELLS PLIANT PROFESSIONAL INTERCOM PRODUCTS IS LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Page 7
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