Pliant Technologies CHB-8C-02 Users Manual
Hub
OPERATING MANUAL
®
™
HUB MANUAL
Thank You
We at Pliant® Technologies want to thank you for purchasing CrewCom®. Pliant brings our experience, expertise, and commitment
to quality technology with the new CrewCom System. In order to get the most out of your new CrewCom product, please take a few
moments to read this manual completely so that you better understand the operation of this product. For questions not addressed in
this manual, feel free to review the additional support documentation provided on our website or contact Pliant’s Customer Support
Department:
Pliant Technologies, LLC
205 Technology Parkway
Auburn, AL 36830 USA
www.plianttechnologies.com
Phone: +1.334.321.1160
Toll-Free: 1.844.475.4268 or 1.844.4PLIANT
Fax: +1.334.321.1162
Copyright © 2018–2019 Pliant Technologies, LLC. All rights reserved. The Pliant®, CrewCom®, and CrewNet™ word marks and the
Pliant “P” logo are trademarks of Pliant Technologies, LLC. Any and all other trademark references within this document are property
of their respective owners.
Model Information
This document applies to model CHB-8C, CHB-8C-02, and CHB-8F.
Document Reference: 2019.11 D0000217_G
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Table of Contents
HUB MANUAL
Table of Contents
Safety Information ................................................................................................................................................1
Safe Operation Recommendations ...................................................................................................................1
Safe Installation Recommendations .................................................................................................................1
Power Information .........................................................................................................................................2
Introduction .........................................................................................................................................................3
What’s in the box? ..........................................................................................................................................3
Additional Items Required ...............................................................................................................................3
Optional Item(s) ..............................................................................................................................................3
Firmware Release Notes ..................................................................................................................................3
CrewCom Overview ........................................................................................................................................3
CrewCom Conguration File Overview .............................................................................................................5
About Network Power .....................................................................................................................................5
Product Overview ..................................................................................................................................................6
CrewCom Copper Hub ....................................................................................................................................6
CrewCom Fiber Hub ........................................................................................................................................8
Setup and Installation ...........................................................................................................................................9
Determining the Device Location .....................................................................................................................9
Connecting to CrewNet ...................................................................................................................................9
Powering the Device .....................................................................................................................................10
Activating the Device ....................................................................................................................................10
Operation ............................................................................................................................................................11
Understanding the Hub LEDs .........................................................................................................................11
Product Specications .........................................................................................................................................12
Product Support ..................................................................................................................................................13
Returning Equipment for Repair or Maintenance ...........................................................................................13
Maintenance and Storage ...................................................................................................................................14
Cleaning .......................................................................................................................................................14
Temperature and Humidity ............................................................................................................................14
License Information ...........................................................................................................................................15
CrewCom Compliance Numbers ....................................................................................................................15
Warranty Information ..........................................................................................................................................16
Limited Warranty ...........................................................................................................................................16
Parts Limited Warranty ..................................................................................................................................16
Glossary ............................................................................................................................................................17
Index ..................................................................................................................................................................18
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Safety Information
HUB MANUAL
Safety Information
The following section details important safety information related to the ownership and operation of the CrewCom Hub.
WARNING: Indicates a situation, which, when not avoided, has the potential to result in death or severe injury.
CAUTION: Indicates a situation, which, when not avoided, results or has the potential to result in minor
injury or product failure or damage.
1. Read these instructions.
2. Follow all instructions.
3. Heed all warnings.
Safe Operation Recommendations
• Install and operate in accordance with manufacturer’s instructions.
• Do not submerge the Hub in water.
• Do not set food, water, or other beverage containers on or near the unit.
• Do not place unit in areas where it will be exposed to weather.
• Ensure the device’s cord remain free from areas of foot trafc. Do not allow cords to become crimped, twisted, or frayed.
• Clean only with a dry cloth. Do not spray household cleaners or water onto the cloth. Never spray household cleaners or
water onto any part the Hub.
• Use only attachments/accessories that are specically made for or certied by Pliant Technologies with the Hub. Any
attempt to modify ports in order to use cables or wires that are not manufactured specically for or certied for use on
this system will void the product warranty.
• Unplug the Hub during periods of inclement weather and after use.
• Refer all Hub service to qualied Pliant Technologies service personnel. There are no user-serviceable parts
inside the Hub. Opening the product may expose dangerous electrical components, which will result in product failure.
Any attempt to self-service or self-repair the unit will void the product warranty.
• Service is required if the Hub receives any type of damage to any of its parts or if it does not operate normally. For
example, if water or any other type of liquid has been spilled on the Hub or if it has been exposed to rain or moisture,
then service is necessary. Service is also required if debris or other objects have fallen into the unit or if it has been
dropped.
Safe Installation Recommendations
• Elevated Operating Ambient Temperature - If installed in a closed or multi-unit rack assembly, the operating
ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be
given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specied
on page 12.
• Reduced Air Flow - Installation of the equipment in a rack should be such that the amount of air ow required for safe
operation of the equipment is not compromised.
• Mechanical Loading - Mounting of the equipment in the rack should be such that a hazardous condition is not
achieved due to uneven mechanical loading.
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Safety Information
• Circuit Overloading - Consideration should be given to the connection of the equipment to the supply circuit and the
effect that overloading of the circuits might have on overcurrent protection and supply wiring. Appropriate consideration
of equipment nameplate ratings should be used when addressing this concern.
• Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained. Particular attention should be
given to supply connections other than direct connections to the branch circuit (e.g., use of power strips).
HUB MANUAL
Power Information
WARNING – DANGER! Users should exercise extreme care when working with electricity. Additional care
should be used when working with electricity outdoors in inclement weather. When working
outdoors or near water, always connect the system into a ground-fault interrupting circuit.
AC Power Connection Safety
• When using local power to power the Hub, always connect the power cord to the CrewCom Hub’s external power supply
before connecting to the outlet.
• CrewCom Hubs may be powered by an external power supply. The cord to connect the external power supply to the
mains supply must conform to the following specications:
» The mains power cord shall have an IEC C13 connector at one end and a mains power plug at the opposite end.
» An IEC C13 plug has three pins. The center pin carries the earth/ground. The remaining two pins carry neutral and
live circuits.
» The conductors of the mains cords shall have adequate cross-sectional area for rated current consumption of the
equipment.
» The mains plug that connects to the mains supply must be approved for use in the country in which the equipment
will be used.
» The mains power cord must be an IEC mains 3-Wire grounding power cord complying with standard IEC60320;
IEC320/C13.
» Mains power cords used in the U.S. must also comply with standard UL817.
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Introduction
What’s in the box?
Introduction
HUB MANUAL
• CrewCom Copper Hub (1) OR CrewCom Fiber Hub (1)
• USB A to Micro B Cable
• Cat 5e Cable, 6 ft. (1.8 m)
• Fiber Cable, 6 ft. (1.8 m) (Fiber Hub Only)
*Note: Power Supplies vary by CrewCom Hub model, and they are not interchangeable. Always ensure your
Hub uses a compatible power supply:
**Note: A one year product warranty is standard with CrewCom products. Follow the product registration
instructions on the Warranty Extension Registration Card and visit www.plianttechnologies.com/
customer/account/login to extend your product warranty to two years. See page 16 for more
information about Pliant warranties.
PPS-48V-02 with CHB-8C-02 and CHB-8F; PPS-48V with CHB-8C.
• Rubber Feet
• 48VDC External Power Supply*
• Product Overview Guide
• Warranty Extension Registration Card**
Additional Items Required
In addition to your Copper or Fiber Hub, at least one of each of the devices listed below is required to complete your CrewCom
System (sold separately with included components):
• Control Unit (includes AC Power Cord; USB A to Micro B Cable; Cat 5e cable, 15 ft. (4.6 m); and USB Flash Drive)
• Radio Transceiver (includes USB A to Micro B cable; Cat 5e cable, 15 ft. (4.6 m); Mounting Hardware/Bracket; and 2 OmniDirectional Antennas)
• Radio Pack (includes Lithium-Polymer Rechargeable Battery, USB A to Micro B Cable, Multi Blade Worldwide Battery, and
Charger/Power Supply)
• Headset
Optional Item(s)
• CrewCom-Hub-compatible rack ears (PAC-RMK-S and PAC-RMK-D) are available for purchase separately if needed.
Firmware Release Notes
Find the latest CrewCom rmware release notes on the Pliant Technologies website at www.plianttechnologies.com/media/
resources/releasenotes/crewcom_release_notes.pdf
Download the latest rmware release from https://plianttechnologies.com/downloads.
CrewCom Overview
CrewCom is a versatile yet straightforward communications solution built on an intelligent wireless and wired network-based
distributed system architecture. Innovative technologies have been specically developed to facilitate intercom system growth
and effortless adaptation, along with unparalleled digital wireless reliability for consistent operation, even in the most demanding
production environments.
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Introduction
HUB MANUAL
Decentralized Network Architecture
The CrewCom system utilizes a proprietary network backbone, known as CrewNet™, to coordinate and transport all system timing,
audio, signaling, and controls. This efcient, decentralized resource network delivers increased exibility over that of traditional
technologies, using a distributed network-to-device intelligence within a modular building block structure. System components can
easily be placed where they are needed or scaled to facilitate system growth, reconguration, and effortless adaptation to changing
environments. For increased infrastructure exibility, the CrewNet network is capable of operating over standard Cat 5e (or greater)
and/or Single Mode Fiber (SMF) lines.
Flexible RF Platform
CrewCom’s RF platform is vast and exible to meet the needs of virtually any wireless communication challenge facing production
and entertainment professionals worldwide. Each CrewCom wireless product is available in the 2.4GHz and 900MHz (North
America, Australia, and New Zealand only) ISM bands and any combination of these frequency ranges may be simultaneously
used on the same CrewCom system. CrewCom makes it easy to operate in challenging RF environments by combining support for
multiple simultaneous frequency bands, while also allowing for simple system setup without the need for an RF engineer.
In addition, a more robust RF link enhances RF range and reliability through a newly developed dual carrier double-send
transmission scheme that minimizes the adverse effects of inter-symbol interference. This innovation allows increased useful RF
range and improved performance, especially in large, reective environments.
Intuitive User Experience
CrewCom’s family of products is designed around a system architecture that offers a high density of users with a more manageable
infrastructure and lower cost per user than typically found in large-scale wireless installations. The CrewCom system not only
consists of a range of wired and wireless hardware products but also incorporates an intuitive software application, known as
CrewWare, working together with the system hardware to enhance the experience of system administrators, designers, integrators,
and users. Each device’s user interface allows a quick learning curve with high functionality, and its ease of use is consistent across
all frequency bands, types of users, and applications.
CrewCom Devices
The following is a list of available CrewCom devices. For more information on each of these products and their conguration
capabilities, visit our website at: www.plianttechnologies.com
• Control Unit (CU) – the 1RU foundational element of the CrewCom system that establishes the CrewNet-based
infrastructure while also providing external connections to common established intercom systems. Unlike traditional
BaseStations, the CU contains no radio and is frequency agnostic, which sets the groundwork for a multi-frequency
capable system. For maximum exibility, any CU can access, control, and monitor any active device across CrewNet. The
CU is available in a “CCU-22” or “CCU-44” model, which simultaneously support up to (2) 2-Wire and (2) 4-Wire or (4)
2-Wire and (4) 4-Wire intercom connections, respectively.
• Radio Transceiver (RT) – a CrewCom radio device that houses a radio (2.4GHz or 900MHz) and its corresponding
antennas, enabling RF communications to CrewCom Radio Packs. Using the CrewNet network as the system’s backbone,
RTs can be positioned throughout a wide coverage area by being linked back to a Control Unit either directly or through
a Hub(s). Connectivity is accomplished using either Cat 5e (or greater) or Single Mode Fiber (SMF).
• Radio Pack (RP) – the direct portable wireless communication device connecting individual CrewCom users to the
CrewCom system. Each RP provides full duplex audio communications and, through customized function buttons, GPO
control and event logging. The RP requires a connected headset and access to a Radio Transceiver on the CrewCom
system. Devices are available in 2.4GHz and 900MHz bands as well as two and four volume/talk button congurations.
• Copper Hub – a CrewNet-based device with eight ports to allow extended interconnection for a variety of CrewCom
hardware. Ports one through seven are copper (RJ-45, Cat 5e, or greater); port eight can be either an additional copper
port or a duplex LC Single Mode Fiber port, but only one may be used at a time. The Hub provides for extensive system
expansion and exibility.
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