Pliant CRP-44-900, CrewCom, CRP-44-900AN, CRP-22-900, CRP-22-900AN Operating Manual

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Radio Pack

OPERATING MANUAL

RADIO PACK MANUAL

Thank You

We at Pliant® Technologies want to thank you for purchasing CrewCom®. Pliant brings our experience, expertise, and commitment to quality technology with the new CrewCom System. In order to get the most out of your new CrewCom product, please take a few moments to read this manual completely so that you better understand the operation of this product. For questions not addressed in this manual, feel free to review the additional support documentation provided on our website or to contact Pliant’s Customer Support Department:

Pliant Technologies, LLC 205 Technology Parkway Auburn, AL 36830 USA www.plianttechnologies.com Phone: +1.334.321.1160 Toll-Free: 1.844.475.4268 or 1.844.4PLIANT Fax: +1.334.321.1162

Copyright © 2018 Pliant Technologies, LLC. All rights reserved. The Pliant®, CrewCom®, and CrewNet™ word marks and the Pliant “P” logo are trademarks of Pliant Technologies, LLC. Any and all other trademark references within this document are property of their respective owners.

Model Information

This document applies to models CRP-44-900, CRP-44-900AN, CRP-22-900, CRP-22-900AN, CRP-44-2400, CRP-44-2400CE, CRP-22-2400, and CRP-22-2400CE.

CRP-22-900 and CRP-44-900 models are only available in North America and operate within the 902–928 MHz frequency range. CRP-22-900AN and CRP-44-900AN (Oceania) models are approved for use in Australia and New Zealand and operate within the 915–928 MHz frequency range. CRP-44-2400CE and CRP-22-2400CE models meet the same specications as the CRP-44-2400 and CRP-22-2400 models, and they comply with ETSI standards (300.328 v1.8.1). Non-CE models are non-compliant with some ETSI standards.

Document Reference: 2018.09 D0000215_B

RADIO PACK MANUAL

Table of Contents

Safety Information ................................................................................................................................................1

Safe Operation and Service .............................................................................................................................1

Battery Safety ................................................................................................................................................1

Firmware Version 1.2 Release Notes ......................................................................................................................2

Introduction ..........................................................................................................................................................5

What’s in the box? ..........................................................................................................................................5

Additional Items Required ...............................................................................................................................5

CrewCom Overview ........................................................................................................................................5

CrewCom Conguration File Overview .............................................................................................................7

Product Overview ..................................................................................................................................................9

CRP-44 Model ...............................................................................................................................................9

CRP-22 Model ..............................................................................................................................................11

Radio Pack LCD Display .................................................................................................................................12

Radio Pack Battery System ...........................................................................................................................13

Setup and Installation..........................................................................................................................................14

Installing a Radio Pack Battery .....................................................................................................................14

Charging a Radio Pack ..................................................................................................................................14

Pairing a Radio Pack (to a Control Unit) .........................................................................................................15

Operation ............................................................................................................................................................16

Understanding Link Quality ..........................................................................................................................16

Pack Information ...........................................................................................................................................16

Device Settings .............................................................................................................................................17

User Settings ................................................................................................................................................19

Tech Menu ....................................................................................................................................................22

Radio Pack Menu .........................................................................................................................................23

Headset Connector Pinout and Wiring ...........................................................................................................23

Product Specications ........................................................................................................................................24

Product Support ..................................................................................................................................................25

Returning Equipment for Repair or Maintenance ...........................................................................................25

Maintenance and Storage ...................................................................................................................................26

Cleaning .......................................................................................................................................................26

Temperature and Humidity ............................................................................................................................26

Storage of your Lithium-Polymer Batteries .....................................................................................................26

License Information ...........................................................................................................................................27

RF-Exposure Statement .................................................................................................................................27

CrewCom Compliance Numbers ....................................................................................................................28

Warranty Information ..........................................................................................................................................29

Limited Warranty ...........................................................................................................................................29

Parts Limited Warranty ..................................................................................................................................29

Glossary ..............................................................................................................................................................30

Index ..................................................................................................................................................................33

iii

Safety Information

RADIO PACK MANUAL

Safety Information

The following section details important safety information related to the ownership and operation of the CrewCom Radio Pack.

WARNING: Indicates a situation, which, when not avoided, has the potential to result in death or severe injury.

CAUTION:

1. Read these instructions.

2. Follow all instructions.

3. Heed all warnings.

Safe Operation and Service

• Clean only with a dry cloth. Do not spray household cleaners or water onto the cloth. Never spray household cleaners or water onto any part the unit.

• Use only attachments/accessories that are specically made for or certied by Pliant Technologies with the Radio Pack.

Indicates a situation, which, when not avoided, results or has the potential to result in minor injury or product failure or damage.

• Unplug the Radio Pack charger during periods of inclement weather and after use.

• Do not charge the Radio Pack outdoors. The charger is designed for indoor use only.

• Refer all Radio Pack service to qualied Pliant Technologies personnel. There are no user-serviceable parts inside the CrewCom Radio Pack. Opening the unit may expose dangerous electrical components, which will result in product failure. Any attempt to self-service or self-repair the unit will void the product warranty.

• Service is required if the Radio Pack receives any type of damage to any of its parts or if it does not operate normally. For example, if water or any other type of liquid has been spilled on the Radio Pack or if it has been exposed to rain or moisture, then service is necessary. Service is also required if debris or other objects have fallen into the unit or if it has been dropped.

Battery Safety

WARNING: DANGER! EXPLOSIVE GASES RISK

• Battery explosion is possible if incorrect type is used. Use only batteries approved for use with CrewCom Radio Packs.

• Do not leave the battery unattended while charging. Immediately unplug unit if battery begins to swell or emit smoke while charging. If battery bursts or chemicals begin to leak out of battery housing, the chemicals will react with the air and cause a re.

• Pliant Technologies recommends keeping a Class-D re extinguisher available when charging lithium-polymer batteries. The chemicals inside lithium-polymer batteries are highly ammable.

• Do not allow batteries to overheat (reach temperatures of above140 degrees Fahrenheit (60 degrees Celsius)).

• Batteries that appear swollen, deformed or damaged, or that do not t properly should never be used. Properly dispose of any batteries in this condition in accordance with the instructions provided by your local authorities. For more information and local drop-off sites, visit http://www.call2recycle.org/.

Firmware Version 1.2 Release Notes

RADIO PACK MANUAL

Firmware Version 1.2 Release Notes

The following document is a list of features implemented with the latest CrewCom® rmware release.

Firmware Details:

Version Release Date Affected Models

Compatibility Note: To work together as a system, all connected devices must have rmware that matches the version installed on the Master Control Unit.

1.2.0.0 September 28, 2018 CRP-22-900, CRP-44-900, CRP-22-2400, CRP-22-2400CE, CRP-44-2400, CRP-44-

2400CE CRT-900, CRT-2400, CRT-2400CE CCU-22, CCU-44 CHB-8C

Device Parameters:

CrewNet supports the following:

• Up to 4 Control Units (CUs)

• Up to 72 Radio Packs (RPs): 4 CUs × 18 RPs per CU

• Up to 16 Radio Transceivers (RTs): any combination of 2.4 and 900*

• Up to 4 layers of Hubs (See Operational Notes for more information on Hub layers.)

• Up to 32 wired intercom/audio channel inputs (maximum of 16 2-wire and 16 4-wire across 4 CUs)

• Up to 64 Proles

• Up to 64 Conferences

• This rmware version is not yet compatible with the following device models: CRP-22-900AN, CRP-44-900AN, and CRT-900AN.

*Maximum of 14 900MHz RTs on any single system (out of 16 total RTs). Systems may contain an even or odd number of RTs.

Feature Notes:

• The Master CU is the control host for the CrewWare application via the LAN port.

• Available RP Function button options include Stage Announce and Call.

• Call on Talk is now supported.

• Stage Announce Relay is now supported.

• Auxiliary Audio Input (program audio) and Output are now supported. Audio supplied to Aux In can be assigned to any combination of up to 10 possible conferences. Audio supplied from Aux Out can be assigned from any single conference.

• Up to 4 Hub layers can be congured. The number of Hub layers is dened by how many Hubs are between the device and the Master CU.

• The following functions are not yet supported: GPIO Relays, Ping, High Density mode, User Access Rights management, hardwire Mic Kill, and CrewWare multi-client access to one system.

Firmware Version 1.2 Release Notes

• The following CU menu options are not operational: Sync Priority, Device Settings (CU menu), RT Hopping Patterns, and RT Radio Band; however, these settings can be managed via CrewWare while ofine (requires save/upload of new CrewCom Conguration File (.ccf)).

» By default, the rst Control Unit added to the CCF is automatically assigned the Master sync priority. Every

CCF must contain one Master Control Unit. Secondary and Tertiary sync priority assignments are not currently operational.

• Out-of-the-box dynamic conguration of hardware is not yet supported. CrewWare is required to build a conguration les (.ccf).

RADIO PACK MANUAL

Enhancements:

• Updated CrewWare user interface to remove/disable non-operational features that were previously visible.

• Added ability to upload CCF to your system from CrewWare via network LAN connection.

Operational Notes:

Firmware Updates

• The user will need to disable the Windows rewall in order to install CrewWare.

• When updating rmware from previous versions via USB, devices may require additional rescan. See the “How to Update Firmware via USB” tutorial and/or the CrewWare Manual for further detailed instructions on this process.

• Following system rmware updates, a complete power down and restart of system is recommended. Upon restart, Radio Transceivers will nish updating the radio. This will be evident by the alternating ashing of the RX and TX lights. Once this sequence ends per RT, the device is ready. See the “How to Update Firmware” document and/or the CrewWare Manual for further detailed instructions on this process.

Conguration and Startup

• If updating from rmware version 1.1 or older, you must save your CCF in the new version to match existing settings to added features. Do so with the following steps:

» After updating device rmware, connect CrewWare to your CU via LAN connection, and go “live.”

» In CrewWare, click

and save it. This CCF is now updated.

» In CrewWare, click

CrewWare and CU prompts to upload the le and restart your system.

• Moving device port or connection locations will cause conguration errors at startup. Pliant recommends avoiding connecting devices to a port different than that in the CCF.

» Once the system is powered on, you can tell that a conguration error has occurred with the system if the TX

LED on one or more connected RTs is not lit and if the associated RPs do not log in. The conguration error may be present in the RT or other device upstream. If you are connected to CrewWare, it will alert you of any rmware or conguration errors needing resolution.

File

then

Save File As...

then

Upload File...

; then select a le location, name your le (8 characters or less),

, then navigate to your saved le (.ccf) and choose it. Follow the

• CCF uploads from USB and from CrewWare are now supported.

» Uploading the CCF via USB is done by saving the .ccf from CrewWare to a USB drive, manually uploading the

saved le to the Master CU, and rebooting the system once more. Deleting the old CCF is no longer a required step of this process.

» Uploading the CCF via CrewWare is done by selecting the

While uploading, CrewWare will notify you of any conguration exceptions. Follow the CrewWare prompts for the upload and reboot your system when prompted by the CU LCD.

Upload File...

option from CrewWare’s le menu.

Firmware Version 1.2 Release Notes

• Adding and removing devices (such as an RT) in live mode (often referred to as “hot-plugging” or “hot-swapping”) may cause system errors to occur. Pliant recommends only performing this type of action when the system is powered off.

• Upon startup, non-Master CU(s) (if applicable) may require up to 60 seconds to complete the CCF load. The LCD screen will display load progress messages during this time.

• Any change to RF parameters such as hopping pattern or radio band will require RPs to be repaired.

• To avoid an RP going inactive, Pliant recommends ensuring your CUs and RTs are powered on and ready prior to powering on the RPs. An RP will enter inactive mode if it cannot establish communication with an RT. If an RT becomes available, an inactive RP can be prompted to attempt to re-establish communication by pressing the RP Menu button.

• Changes to CU port names made in live mode do not save in the CCF. To save changes, save the .ccf from CrewWare, reload the le to the system from CrewWare, then reboot the system.

• Pliant recommends that Hubs be externally powered with local power supply (provided).

RADIO PACK MANUAL

LAN Settings

• When changing LAN settings from the CU front panel, a reboot is required before operation. Pliant recommends waiting about 60 seconds after making the change before powering off the CU.

• Disconnecting the LAN connection while in live mode will require a system restart to reconnect CrewWare to the Control Unit; therefore, Pliant recommends only performing this type of action when the system is powered off.

CrewWare Interface

• CrewWare’s “Device Management” tab (individual device detail view) does not currently populate with the accurate Radio Version or Powered By data (for RTs). It also does not populate with the accurate Operational Status indicator (for CUs and RTs). This does not affect operation.

Introduction

What’s in the box?

• Radio Pack

• Lithium-Polymer Rechargeable Battery

• USB A to Micro B Cable

• Multi Blade Worldwide Battery Charger/Power Supply

• Product Overview Guide

• Warranty Registration Card

Note: A one-year product warranty is standard with CrewCom products. Follow the product registration

instructions on the Warranty Extension Registration Card and visit www.plianttechnologies.com/customer/ account/login to extend your product warranty to two years at no charge. See page 28 for more information about Pliant warranties.

RADIO PACK MANUAL

Additional Items Required

In addition to your Radio Pack, at least one of each of the devices listed below is required to complete your CrewCom System (sold separately with included components):

• Control Unit

• Radio Transceiver

• Headset

CrewCom Overview

CrewCom is a versatile yet straightforward communications solution built on an intelligent wireless and wired network-based distributed system architecture. Innovative technologies have been specically developed to facilitate intercom system growth and effortless adaptation, along with unparalleled digital wireless reliability for consistent operation, even in the most demanding production environments.

Decentralized Network Architecture

The CrewCom system utilizes a proprietary network backbone, known as CrewNet™, to coordinate and transport all system timing, audio, signaling, and controls. This efcient, decentralized resource network delivers increased exibility over that of traditional technologies, using a distributed network-to-device intelligence within a modular building block structure. System components can easily be placed where they are needed or scaled to facilitate system growth, reconguration, and effortless adaptation to changing environments. For increased infrastructure exibility, the CrewNet network is capable of operating over standard Cat 5e (or greater) and/or Single Mode Fiber (SMF) lines.

Introduction

RADIO PACK MANUAL

Flexible RF Platform

CrewCom’s RF platform is vast and exible to meet the needs of virtually any wireless communication challenge facing production and entertainment professionals worldwide. Each CrewCom wireless product is available in the 2.4GHz and 900MHz (North America, Australia, and New Zealand only) ISM bands and any combination of these frequency ranges may be simultaneously used on the same CrewCom system. CrewCom makes it easy to operate in challenging RF environments by combining support for multiple simultaneous frequency bands, while also allowing for simple system setup without the need for an RF engineer.

In addition, a more robust RF link enhances RF range and reliability through a newly developed dual carrier double-send transmission scheme that minimizes the adverse effects of inter-symbol interference. This innovation allows increased useful RF range and improved performance, especially in large, reective environments.

Intuitive User Experience

CrewCom’s family of products is designed around a system architecture that offers a high density of users with a more manageable infrastructure and lower cost per user than typically found in large-scale wireless installations. The CrewCom system not only consists of a range of wired and wireless hardware products but also incorporates an intuitive software application, known as CrewWare, working together with the system hardware to enhance the experience of system administrators, designers, integrators, and users. Each device’s user interface allows a quick learning curve with high functionality, and its ease of use is consistent across all frequency bands, types of users, and applications.

CrewCom Devices

The following is a list of available CrewCom devices. For more information on each of these products and their conguration capabilities, visit our website at: www.plianttechnologies.com

• Control Unit (CU) – the 1RU foundational element of the CrewCom system that establishes the CrewNet-based infrastructure while also providing external connections to common established intercom systems. Unlike traditional BaseStations, the CU contains no radio and is frequency agnostic, which sets the groundwork for a multi-frequency capable system. For maximum exibility, any CU can access, control, and monitor any active device across CrewNet. The CU is available in a “CCU-22” or “CCU-44” model, which simultaneously support up to (2) 2-Wire and (2) 4-Wire or (4) 2-Wire and (4) 4-Wire intercom connections, respectively.

• Radio Transceiver (RT) – a CrewCom radio device that houses a radio (2.4GHz or 900MHz) and its corresponding antennas, enabling RF communications to CrewCom Radio Packs. Using the CrewNet network as the system’s backbone, RTs can be positioned throughout a wide coverage area by being linked back to a Control Unit either directly or through a Hub(s). Connectivity is accomplished using either Cat 5e (or greater) or Single Mode Fiber (SMF).

• Radio Pack (RP) – the direct portable wireless communication device connecting individual CrewCom users to the CrewCom system. Each RP provides full duplex audio communications and, through customized function buttons, GPO control and event logging. The RP requires a connected headset and access to a Radio Transceiver on the CrewCom system. Devices are available in 2.4GHz and 900MHz bands as well as two and four volume/talk button congurations.

• Copper Hub – a CrewNet-based device with eight ports to allow extended interconnection for a variety of CrewCom hardware. Ports one through seven are copper (RJ-45, Cat 5e, or greater); port eight can be either an additional copper port or a duplex LC Single Mode Fiber port, but only one may be used at a time. The Hub provides for extensive system expansion and exibility.

• Fiber Hub – a CrewNet-based device with eight ports to allow extended interconnection for a variety of CrewCom hardware. Ports two through eight are duplex LC single-mode ber ports; port one can be either an additional ber port or a copper port (RJ-45, Cat 5e, or greater), but only one may be used at a time. The Hub provides for extensive system expansion and exibility.

Introduction

RADIO PACK MANUAL

CrewCom Conguration File Overview

The CrewCom system operates using a CrewCom Conguration File (CCF) to coordinate the processes and data that make up the system’s operation. A default CCF is available for your CrewCom system out of the box to provide your initial settings. You can use CrewWare to customize your conguration to meet your specic needs beyond the default settings. The CCF stores the settings for your Conferences and Proles, intercom settings, and connection information for your 2-Wire, 4-Wire, and CrewCom devices.

Conferences and Proles work together to create channels of communication between CrewCom users. They are dened for each user, stored in the CCF, and available each time you set up. For more information about Conferences and Proles, continue reading the following sections for their denition.

About Conferences

A CrewCom Conference is an administrator-dened grouping of audio entities (inputs such as Radio Packs, wired intercom ports, etc.). Audio outputs are then created dynamically by mixing one or more audio entities and routing them to Conference subscribers accordingly. This method of subscription-based audio using Conferences is very powerful. Point-to-point associations may also be easily constructed using this method. Each association requires a separate, unique Conference. Conferences in CrewCom are full duplex (i.e. bidirectional) and there can be a maximum of 1,024.

Default Conferences are included as part of a system’s default conguration. New Conferences can be created using CrewWare.

About Proles

Each Radio Pack has a Prole that contains a variety of system settings that are dened as either global prole settings or user settings. A Radio Pack Prole assigns functionality to an RP’s local controls, knobs, and buttons (including Conference assignments), and allows customization for user preferences and roaming

• Global Prole Settings - These settings are part of the CrewCom Conguration File and are usually assigned by a system administrator through customization in CrewWare during setup. Find a full list of the global prole settings available for each Radio Pack in the CrewWare Operating Manual or the Radio Pack Operating Manual.

• User Settings - A user setting is one that is classied as being adjustable by the Radio Pack user and is limited to local device settings that do not alter the CrewCom Conguration File. The Prole can be used to determine these settings, but they can also be customized directly from a Radio Pack after a Prole is loaded.

Introduction

RP Prole Settings

A prole is part of the CrewCom Conguration File and contains a variety of system settings that are dened as either system level settings or user adjustable settings. A system setting is one that assigns specic operational functions to a Pack’s volume knobs, talk buttons, and function buttons, along with relay assignments and roaming options. A user setting is one that is classied as being adjustable by the device user and is limited to local device settings that will not alter the CrewCom Conguration File. These settings can be set in the prole and/or adjusted separately at the Pack, via the Control Unit’s menu, or via CrewWare. A list of the specic functions within each setting type is provided in Table 1.

Table 1: Prole Management Settings Global Prole Settings Description

Prole Name Name assigned to the Prole Radio Transceiver Scan List Which Radio Transceiver each Radio Pack can log into and function with Conference Assignments Which Conferences are assigned to Volume knobs and corresponding Talk buttons ISO Enables selection of specic Proles to include in a Conference ISO. This function is either

Enabled or Disabled. (ISO must also be enabled for the Conference.)

Function Buttons Functions such as Stage Announce, Call, GPO, or IFB Send are assigned to the Pack’s F1 or F2

button

Button Mode Determines the talk button behavior as either “Latch,” “Momentary,” “Disabled,” or “Always

On.”

User Settings Description

Sidetone Level adjustments Mic Gain Level adjustments Noise Gate Level adjustments Volume Limit Level adjustments Talk Tones Enabled or Disabled

RADIO PACK MANUAL

CrewCom Conguration File Defaults

Your system may be precongured at the factory. Consult the documentation provided with your system for your specic conguration details. Be sure to follow the hardware connections in your conguration; failure to do so may result in system errors.

Product Overview

Talk A Talk B

Talk D Talk C

Function 2 (F2)LCDMenuFunction 1 (F1)

Vol A Vol B Vol C Vol D

RADIO PACK MANUAL

Product Overview

The CrewCom Radio Pack is available in a 4Vol (CRP-44) and a 2Vol (CRP-22) model and can be used with the CrewCom system in highly-varying applications and environments. Each of these models are identical, other than the number of controls and their related proles.

The following sections provide overviews of the different Radio Pack models’ controls and characteristics:

CRP-44 Model

Belt Clip

Battery

Compartment

Battery Door

Release

Figure 2: Radio Pack Rear View (All RP models have identical rear views.)

Figure 1: CRP-44 Top View

USB (Micro B)

Connection

On/Off

Headset

Connector

Product Overview

Volume Knobs/ISO Buttons

The volume controls adjust the listening volume of the connected headset for each of their respective assigned conferences. Turning the volume control clockwise increases the audio level, while turning the control counter-clockwise decreases the level.

When pressed, the volume knobs also serve as ISO buttons to allow selective talk around. ISO means that selected users can have an isolated conversation with other ISO-enabled users. While an ISO conversation occurs, the main conference audio can still be heard. ISO must be separately enabled on both the Conference and each desired Prole from CrewWare.

Four volume knobs are available on the CRP-44 Radio Pack, and in CrewWare, they are named A, B, C, and D from left to right with the knobs facing away from you.

Talk Buttons

The talk buttons enable or disable the microphone for each of their respective assigned conferences. Talk buttons can be set (from the RP’s Prole) to function with a “Latch” or a “Momentary” press or they can be “Always On” or “Disabled.” When set to “Disabled,” the Talk button has no function and allows for a listen-only conference on that pack.

In addition, CrewCom uses an intelligent latching method for talk buttons. When set to “Latch,” one short press will latch the talk on; however, pressing and holding the talk button will cause the button to act as a momentary switch.

Four talk buttons are available on the CRP-44 Radio Pack, and in CrewWare, they are named A, B, C, and D from left to right with the knobs facing away from you.

RADIO PACK MANUAL

Function Buttons (F1/F2)

The left (F1) and right (F2) function buttons can be programmed to assign a variety of functions such as Call, Stage Announce, and GPO Relays. Each function button’s operation is set in the Radio Pack’s prole, which can be customized via CrewWare. Every Radio Pack model has two function buttons. While in the menu, one short press of F1 returns you to the previous menu without saving any changes.

Menu Button

The Menu button provides multiple functions such as access to menu options or toggling between the home operating screen and the secondary operating screen.

• Short Press – Cycles the Radio Pack LCD from the Home Operating screen to the Secondary Operating screen and vice versa.

• Long Press – Accesses the menu options of the Radio Pack to view Pack/System Information and make setting adjustments. (The user may also continue to hold the button after the menu appears to display the

• Escape – While in the menu, one short press returns you to the previous menu without saving any changes.

LCD

Display for viewing real-time status of the Radio Pack, navigating menu options, and making subsequent setting adjustments.

Belt Clip

Secure and sturdy belt clip enables Radio Pack wearing via belt or lanyard.

Tech Info

menu.)

Battery Compartment Door

Secures and protects the Radio Pack’s Lithium-Polymer battery or 3 AA batteries. When the Battery Door Release is pressed, the battery door will release and detach from the Radio Pack.

Battery Door Release

Pressing the release opens the Radio Pack’s battery compartment door.

Product Overview

Function 2 (F2)LCDMenuFunction 1 (F1)

Talk A Talk B

Vol A Vol B

USB (Micro B) Connection

This USB connection is for connecting a Radio Pack to a Control Unit for pairing. The Radio Pack may also be connected to a PC for rmware updates via CrewWare. See the CrewWare Manual for more information on updating rmware.

On/Off Button

The On/Off button powers the Radio Pack on and off when pressed for 3 seconds.

4-Pin Male XLR Headset Connector

Headset connector is a 4-PIN male XLR connection. A compatible headset must be provided by the user. See page 23 for connection pinout and headset wiring information.

RADIO PACK MANUAL

CRP-22 Model

The CRP-22 model has the same controls and functions as the CRP-44, with two exceptions: the talk buttons and volume knobs.

Figure 3: CRP-22 Top View

Volume Knobs/ISO Buttons

Two volume knobs are available on the CRP-22 Radio Pack, and they are named A and B from left to right in CrewWare.

Talk Buttons

Two talk buttons are available on the CRP-22 Radio Pack, and they are named A and B from left to right in CrewWare.

Product Overview

Connected RTPack Name Assigned

Prole

Radio Signal

Strength Value

Remaining Battery Time

RADIO PACK MANUAL

Radio Pack LCD Display

Home Operating Screen

Serves as the main operating screen to the user and displays the status of the Radio Pack as well as talk, volume, and function assignments.

Conf. A Conf. B Conf. C

(Inverted color

indicates engaged

talk button)

Pack Name

F1 Assignment

Conf. D

Volume Level

(Displays when adjusted)

F2 Assignment

Battery LevelRadio Signal

Strength Indicator

Link Quality

Figure 4: RP Home Operating Screen Overview

Note: The Link Quality Indicator (LQ) provides a diagnostic measurement of actual packet transmission from Radio

Pack to RT and vice versa. The outlined LQ represents the Radio Transceiver’s LQ. For more information on LQ, see “Understanding Link Quality” on page 16.

Secondary Operating Screen

Serves as a secondary operating screen to the user and displays additional information about the status of the Radio Pack. Short press the Menu button once to toggle between the Home and Secondary screens. After 60 seconds, the screen will timeout and revert back to the Home screen.

Figure 5: RP Secondary Operating Screen Overview

Note: Radio Signal Strength Indicator (RSSI) Value displays the actual value of the RSSI in dBm.

Product Overview

Radio Pack Battery System

Radio Packs are powered with (1) Lithium-Polymer rechargeable battery for greater than 10 hours (2.4GHz) or 9 hours (900MHz), or they may be powered with (3) AA batteries for approximately 5 hours (2.4GHz) or 4.5 hours (900MHz).

The batteries can be charged either inside the Radio Pack with an external power supply or by using the 5-bay battery charger. The batteries require approximately 3 hours to charge from empty. Take care to insert the battery with the contacts facing down into the Radio Pack and oriented such that the contacts on the battery will lineup with the contacts inside the Radio Pack battery compartment. See page 14 for more information about installing RP batteries. See page 14 for more information about charging RP batteries.

The Radio Pack may also be powered by three (3) AA batteries. Pliant recommends that only major brand, standard batteries should be used for maximum reliability and effectiveness. The user should expect approximately 5 hours (2.4GHz) or 4.5 hours (900MHz) of operation using new AA batteries.

RADIO PACK MANUAL

There are several considerations the user should take into account when using AA batteries. The RP’s battery level and remaining battery time indicators only reect battery life for lithium-polymer batteries; therefore, those screen options will not be used when AA batteries are in use. In cold weather, AA batteries do not release their stored energy completely, so the result is a dramatic reduction in operation time. It would not be uncommon to have an AA battery only last 50% of its original life when used in very cold situations.

CAUTION:

If using AA batteries instead of lithium-polymer batteries, remove the AA batteries from the Radio Pack when not in use to avoid potential damage from leaking battery acid that can sometimes occur in these types of batteries.

Figure 6: 5-Bay Battery Charger

Setup and Installation

RADIO PACK MANUAL

Setup and Installation

Installing a Radio Pack Battery

Before powering on an RP, install its battery by doing the following:

1. Hold the RP at about a 45 degree angle, pointing the bottom end down. Then, depress the RP’s belt clip and hold it.

2. Press the battery-release button on the bottom of the RP and pry open the battery door. Remove the door.

3. While still holding the RP at an angle and depressing the belt clip, install a fully charged Lithium-Polymer rechargeable battery or three AA batteries in the RP.

4. Place the battery door back on the RP, making sure to align its tab and secure the door by pressing until it clicks.

5. Turn on the RP by pressing and holding the Power button on the back for three seconds.

Note: The RP will not communicate unless it has been paired to a Control Unit; if it has not been paired it will

indicate “No Pairing Information Available” on its display. In addition, the RP will not communicate if its CU and RTs are not yet online. Pliant recommends powering on CUs and RTs rst before powering on RPs.

Figure 7: RP Battery Compartment Door

Charging a Radio Pack

To charge the Radio Pack (RP), connect the plug-in battery charger (included with the RP) to a standard wall outlet and to the Micro-USB connector on the RP. The connector is located under the rubberized access cover on the side of the RP. The battery may also be charged inside the RP via the USB port of a computer.

Pliant also offers a 5-bay battery charger (PBT-5BAY-01) for charging up to ve (5) Pliant lithium-polymer batteries.

CAUTION:

If charger(s) overheat, they need to be moved to a cooler area to charge batteries properly. As a lithium-polymer battery safety mechanism, the battery chargers include a safety circuit, which prevents charging of batteries if the ambient temperature is too hot.

Figure 8: RP Battery Removal/Insertion

Setup and Installation

RADIO PACK MANUAL

Pairing a Radio Pack (to a Control Unit)

CrewCom Radio Packs (RP) must be paired to a Control Unit (CU) before they can operate on any CrewCom system. Once RPs are paired to a CU, this process does not need to be done again unless the RP is being paired to a new or different CU (for example, after a replacement is made for repairs). A maximum of 255 RPs can be paired to a single CU; however only 18 of those RPs can be active at one time. If having more active RPs is applicable, you will need another CU. The limit for active communicating RPs is 72 on four CUs.

A Radio Pack (RP) may be paired without installing a battery, if applicable. The CU will provide power to the RP during the setup process. If no battery is installed, the RP will shut off as soon as it is disconnected from the CU. During the pairing process, do not disconnect the RP until you are instructed to do so. To pair your RP, use the following steps:

1. Connect an RT to the selected CU. Power on the CU.

2. Wait about two minutes for the conguration le to load on the system. The CU will display a “CCF Loaded” message and a conguration le summary during the load process--wait until this message has cleared from the bottom CU screen before taking further action. Once the message times out, the home screen will display on the front of the CU.

3. Ensure the selected RP is powered OFF.

4. Connect a USB-to-Micro-USB cable from the CU to the device (micro end goes into the RP’s USB port beneath its rubber port cover). The RP will power on by itself.

5. Follow the prompts that display on the RP LCD.

a. Your RP must match the system rmware version. The system will check that the RP rmware matches. If it does not,

disconnect the RP from the CU and connect it to your PC to update rmware from CrewWare. For more information on this procedure, see the

b. If the rmware matches, the pairing process will automatically begin and should take about 30 seconds. Do not

disconnect during this process.

6. Once pairing is initiated, you will be prompted via the RP’s LCD to select a Prole to apply to your RP (only Proles compatible with the RP model will be available); use the RP function button and volume knobs to navigate and select your choice from the list of available options.

Note: Default Proles are available as part of the Control Unit’s default CrewCom Conguration File.

For more information on default Prole settings, see “CrewCom Conguration File Defaults” on page 8 of this manual. For more information on creating custom Proles, see the CrewWare Operating Manual.

7. Wait for the Prole to load. The RP LCD will display a “Pairing Complete” message when the prole is nished loading.

8. Disconnect the USB cable from the device. The RP will power off automatically when disconnected.

9. Power on the RP and wait for it to log in to the system. The initial login may take up to 1.5 minutes. When an RP is logged in, its RSSI indicator will display on its primary screen.

CrewWare Manual

10. Verify that the RP paired correctly and is displayed on the CU LCD and CrewWare (if connected).

Note: RPs can be paired while CrewWare is ofine or while it is in “Live” mode. When in Live mode, you

should see the RPs appear in CrewWare’s real-time pack display as they are paired. Ofine mode will not display newly paired RPs until the system is “Live.”

11. The RP is ready for use. Repeat steps 3–10 until every RP is paired.

Operation

RP to RT

RT to RP

RADIO PACK MANUAL

Operation

Much of a Radio Pack’s functionality is driven by the assigned Prole. However, there are certain device and user settings that can be congured depending on a user’s access rights given to them by the system administrator. The following instructions will help you operate and customize your device.

Many of the following instructions apply to the Radio Pack’s menu options. Access to certain menus and setting adjustments are determined by the system’s access rights; see the information about access rights.

Understanding Link Quality

The Link Quality (LQ) is a numeric value that provides a real-time metric on the quality of communication between the Radio Transceiver and the Radio Pack. The LQ serves as a diagnostic tool for proper system operation and troubleshooting Radio Packs.

• The LQ value represents the number of successful audio packets of the last 100 transmissions—99 being the most, 0 being the least.

• With CrewCom, the receiving LQ signal is reported for both the Radio Transceiver and Radio Pack. The Radio Pack’s on-screen LQ indicator with the box around it is the Transceiver’s LQ from the RP. If this LQ is lower than you typically experience in normal operation, then it is an indication that you may have an issue related to interference, the transceiver, or a cable connection. If only the RP’s LQ is low, it could be an indication that you may have an issue related to interference or the Radio Pack.

Control Unit Operating Manual

or the

CrewWare Operating Manual

Link Quality

Figure 9: RP Primary Screen LQ Indicator

for more

Link Quality

• What should the LQ value be during operation? — The LQ will not remain at an exact value during system operation. Depending on what degree of outside interference or attenuation (blocking) is present, the LQ will uctuate during normal operation. Fluctuations in LQ can and will span a wide range of values. The lower the LQ, the poorer the audio quality will be during operation. During start-up, within adequate range and no outside inuences present, the LQ should display “99” which is the highest LQ value a Radio Pack or Radio Transceiver can have.

• What if the LQ on a single Radio Pack is below “99” at start-up? — This depends on where the Radio Pack is located at start-up, but if the other Radio Packs on the same Radio Transceiver are at “99” this is a good indication that an isolated radio issue exists within that Radio Pack. If the LQ value has dropped considerably lower or if that unit is experiencing poor audio quality, it may require service.

Pack Information

For a quick snapshot of the Radio Pack’s device and user settings, Press the RP Menu button for 2 seconds and use the far-right volume knob to scroll and select knob to page through the following information:

• Radio Pack Model Number

• Prole Name

• Mic Type

• Mic Gain

• Noise Gate

Pack Info

from the Main Menu. From this screen, users can use the F2 button or far-right volume

• Radio Pack Firmware Version

• RT Name (if currently logged in)

• LCD Backlight Contrast

• LCD Backlight Brightness

• LCD Backlight Timeout

• Sidetone

• Talk Tones

• Radio Pack Serial Number

• Volume Minimum

• Volume Maximum

Operation

RADIO PACK MANUAL

Device Settings

The following settings and processes can be found in the Radio Pack’s menu under managed via the Control Unit menu or by using CrewWare; refer to the CrewWare Operating Manual for more information.

Selecting Radio Pack Prole

Each time a Radio Pack is paired to a CrewCom Control Unit, you will be prompted to select a Prole to assign to that Pack. Radio Pack Proles must match the type of Radio Pack, and thus only Proles specic to the Radio Pack model being paired or used will appear in the available list. In addition, only default proles will be available until new (custom) proles have been created using CrewWare. Default prole settings are detailed in“CrewCom Conguration File Defaults” on page 8 of this manual. For more information on creating custom proles, see the

A Radio Pack stores only the prole currently assigned to it. To change a Radio Pack’s assigned prole from the RP, use the following steps:

CrewWare Operating Manual

Device Settings

. These settings can also be

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select

Settings

2. Scroll and select

3. Scroll to the desired prole.

4. Press F2 ( settings. Upon saving the new prole, the RP will be updated with its most up-to-date prole settings. The RP will be operational with its new prole and settings when connected to a live system.

NOTE: You can also change an RP’s assigned Prole from CrewWare and from the CU menu. See those manuals for

. Press F2 (

Pack Proles

SAVE

). A prompt will display, asking you to conrm your selection to overwrite user-level settings with prole

more information.

ENT

. Press F2 (

ENT

) to view a list of available proles.

Figure 10: Prole Selection Screen

Editing Radio Pack Name

Radio Packs can be given a 16-character long name and an 8-character short name using the following steps:

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select

Settings

. Press F2 (

ENT

Device

2. Scroll and select

3. Scroll to select either

4. Use the far left and far right talk buttons to navigate left or right through the characters of the name. Use the far-right volume knob to navigate up and down to change each character value.

5. Press F2 (

Pack Name

Short Name

SAVE

). Once saved, the screen will return to the previous menu.

. Press F2 (

ENT

Long Name

) to view a list of name options.

and press F2 (

Figure 11: Pack Name Edit Mode

ENT

) to enter edit mode.

Operation

RADIO PACK MANUAL

Customizing Battery Alert

This sub-menu allows you to adjust the type of battery alert the Pack will give when reporting low lithium-polymer battery life. An audible alert sounds a tone in the connected headset when the battery life is low. A vibrate alert briey vibrates the RP. To change your battery alert, do the following:

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select

Settings

2. Scroll and select

. Press F2 (

Battery Alert

ENT

. The current alert selection will be displayed on the right-hand side. Press F2 (

Device

ENT

) to

view a list of available alert options.

Figure 12: Customizing Battery Alert

3. Scroll and select from the following:

4. Press F2 (

SAVE

). Once saved, the screen will return to the previous menu.

Audible, Vibrate, Both

, or

Off

Note: The RP Battery Alert only reects battery life for lithium-polymer batteries; therefore, this alert will not be

used when AA batteries are in use.

Adjusting LCD Display Settings

The Radio Pack’s LCD has adjustable settings such as Contrast, Brightness, and Backlight Time Out. The following settings can be found in the Radio Pack’s menu under

Device Settings

then

Display Options

• Contrast – Allows adjustment to the LCD’s contrast; use the volume knobs to increase or decrease the level of contrast. Select an option in the range from

• Backlight Brightness – Allows adjustment to the LCD’s brightness; select from level.

• Backlight Time Out – Enables users to set the amount of time the LCD’s backlight will stay lit after engaging the Radio Pack’s interface. Select from

Disabled, 3, 10

0–10.

Figure 13: RP Display Options

, or 30 seconds.

High, Med, Low

, or

Off

for brightness

Operation

RADIO PACK MANUAL

User Settings

The following settings and processes can be found in the Radio Pack’s menu under managed via the Control Unit’s menu or by using CrewWare; refer to the CrewWare Operating Manual for more information.

Selecting Headset Mic Type

Select from the RP for a microphone to be detected. If you select a mic type that does not match the detected type of the connected mic, you will be prompted to accept the exception.

Auto-Detect, Dynamic

, or

Electret

mic type. If selecting

Figure 14: Selecting Mic Type

Auto-Detect

Adjusting Mic Gain

When the Mic Gain is set too high, it is possible to induce feedback or echo. When set too low, words can be clipped by the low level noise gate, or may sound too quiet to other listeners. Different models of headsets will require widely varying mic gain settings.

User Settings

, you must rst have a headset connected to

. These settings can also be

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select

Settings

2. Scroll and select

3. Scroll and select either side. Press F2 (

4. Use the far-right volume knob to increase or decrease the Mic Gain level. For dynamic microphones, select from within a range of +6 to +35 dB. For electret microphones, select from within a range of -12 to +17 dB.

5. Press F2 (

. Press F2 (

SAVE

ENT

Mic Gain

ENT

) to view a list of available setting options.

). Once saved, the screen will return to the previous menu.

. Press F2 (

Dynamic Gain

ENT

Electret Gain

Figure 15: Adjusting Mic Gain

. The current mic gain setting will be displayed on the right-hand

User

Operation

RADIO PACK MANUAL

Adjusting Noise Gate

The noise gate is used to set the minimum audio threshold necessary to allow audio to pass from the headset microphone through to the rest of the system. When the audio level from the microphone is below this threshold, the gate is closed and the audio is muted. When the audio level from the microphone is above this threshold, the gate is open and audio passes. Setting the noise gate threshold too high can cause the beginning of words to be cut off or make the audio sound choppy, so Pliant recommends setting the noise gate as low as possible.

Adjust your Radio Pack noise gate threshold using these steps:

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select

Settings

2. Scroll and select

. Press F2 (

Noise Gate

ENT

. The current noise gate setting will be displayed on the right-hand side. Press F2 (

User

ENT

) to

view a list of available setting options.

Figure 16: Adjusting Noise Gate

3. Scroll to select from the range of options:

Very High -48, High -57, Medium -66, Low -75

, and

Off

. These options

correspond to a range of levels from -48 dB (very high) to -∞ (off).

4. Press F2 (

SAVE

). Once saved, the screen will return to the previous menu.

Adjusting Sidetone

Speak into the headset microphone at a typical speaking level and adjust the sound of your own voice in your headset. Adjust your Radio Pack sidetone using these steps:

Note: It is important to set this sidetone as low as comfortable for the user to insure best performance.

Setting the sidetone too high will cause the user to speak softly and cause poor audio performance.

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select

Settings

2. Scroll and select

. Press F2 (

Sidetone

ENT

. The current sidetone setting will be displayed on the right-hand side. Press F2 (

a list of available setting options.

Figure 17: Adjusting Sidetone

3. Scroll to select from the range of options:

Very High 0, High -6, Medium -12, Low -18

, and

Very Low -24

options correspond to a range of levels from 0 dB to -24 dB.

4. Press F2 (

SAVE

). Once saved, the screen will return to the previous menu.

User

ENT

) to view

. These

Operation

RADIO PACK MANUAL

Adjusting Volume Limit

The Radio Pack is capable of adjusting a minimum and maximum volume limit for each conference assignment. Adjust your Radio Pack volume limit using these steps:

Figure 18: Adjusting Volume Limits

Minimum Volume

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select Press F2 (

ENT

User Settings

2. Scroll and select side. Press F2 (

ENT

Min Volume

) to view a list of available setting options.

. The current minimum settings for each volume knob will be displayed on the right-hand

3. Turn each corresponding volume knob to increase or decrease the volume level to your desired limit within a range of 0 to 19 with 0 being OFF. This range corresponds to a range from OFF (-57 dB) to +3 dB.

SAVE

4. Press F2 (

). Once saved, the screen will return to the previous menu.

Maximum Volume

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select Press F2 (

2. Scroll and select side. Press F2 (

ENT

Max Volume

. The current minimum settings for each volume knob will be displayed on the right-hand

) to view a list of available setting options.

User Settings

3. Turn each corresponding volume knob to increase or decrease the volume level to your desired limit within a range of 1 to

20. This range corresponds to a range from -53 dB to +6 dB.

SAVE

4. Press F2 (

). Once saved, the screen will return to the previous menu.

Adjusting Talk Tones

Enabling Talk Tones gives the user audible feedback when a talk button is pressed to talk on a conference. Adjust your Radio Pack talk tones using these steps:

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select Press F2 (

ENT

User Settings

2. Scroll and select

Talk Tones

. The talk tones setting will be displayed on the right-hand side. Press F2 (

of available setting options.

3. Scroll to select either

SAVE

4. Press F2 (

). Once saved, the screen will return to the previous menu.

Off

ENT

) to view a list

Figure 19: Adjusting Talk Tones

Operation

RADIO PACK MANUAL

Tech Menu

The Tech Menu is typically for use by system administrators to review or monitor system level security settings or diagnostics. The following settings and processes can be found in the Radio Pack’s menu under

Restoring Factory Defaults

Users can choose to restore factory defaults from the device or system:

Tech Menu

1. Press and hold the RP Menu button for 2 seconds; then, use the far-right volume knob to scroll and select Press F2 (

2. Scroll and select

3. Scroll and select

4. Conrm your selection by selecting either

Table 2 lists the settings that are affected when restoring RP factory defaults.

Table 2: Radio Pack Factory Default Settings

Radio Pack Setting Radio Pack Default

Pack Name (Long) ESN# Pack Name (Short) ESN# Battery Alert Both Contrast 7 Backlight Brightness High Backlight Time Out 30 seconds Mic Type Auto Detect X Mic Gain (Dynamic) 6 (+23 dB) X Mic Gain (Electret) 3 (-4 dB) X Noise Gate Low (-75 dB) X Sidetone Med (-12 dB) X Minimum Volume (all knobs) 0 (off) X Maximum Volume (all knobs) 20 (+6 dB) X Talk Tones Off X User Rights Admin

ENT

Factory Defaults

Restore Defaults

press F2 (

and press F2 (

Yes

ENT

or No.

) to enter view reset options.

ENT

Reset by “Restore Defaults”

Tech Menu

Operation

Radio Pack Menu

The following menu tree displays all of the Radio Pack’s menu options and settings.

Pack Info Device Settings User Settings Tech Menu

RADIO PACK MANUAL

Page 1

Model Pro le Mode Serial Number Firmware Revision Transceiver

Page 2

Mic Type Mic Gain Noise Gate Contrast Backlight Brightness Backlight Time Out

Page 3

Side Tone Talk Tones Volume Min Volume Max

Pack Pro les

Pack Name

Short Name

Long Name

Battery Alert

Display Options

Contrast

Backlight Brightness

Backlight Timeout

Mic Type

Auto Detect Dynamic Electret

Mic Gain

Dynamic Mic Detected: 0 (+6dB) to 10 (+35 dB)

Electret Mic Detected: 0 (-12 dB) to 10 (+17 dB)

Noise Gate

Very High -48 dB High -57 dB Medium -66 dB Low -75 dB Off

Sidetone

Very High -0dB High -6 dB Medium -12 dB Low -18 dB Very Low -24 dB

Min Volume

0 (-57 dB) to 19 (+3 dB)

Max Volume

1 (-53 dB) to 20 (+6 dB)

Factory Defaults

Restore Defaults

Headset Connector Pinout and Wiring

Table 3: Local Headset Connection Wiring

XLR Pin # Description

Pin 1 Mic − Pin 2 Mic + Pin 3 Speaker − Pin 4 Speaker +

Male

Talk Tones

On Off

See the SmartBoom PRO and SmartBoom LITE datasheets for the pin wiring information for Pliant’s SmartBoom headsets.

Product Specifications

RADIO PACK MANUAL

Product Specications

Table 4: Radio Pack Specications* Specication CRP-22-900/

CRP-22-900AN**

RF Frequency (MHz) 902–928 MHz

RF Scheme FHSS with TDMA

Effective Radiated Power

Receiver Sensitivity -100 dBm at 10

Radio Certication FFCCID: HSW-CCT900 and

Transmission Range

Audio Dynamic Range Greater than 90 dB

Audio Frequency Response 150 Hz–7 kHz

Conferences

Simultaneous Listen Paths

Volume Knobs

Talk Buttons

Headset Connector

Microphone Type Auto-Detect or Manual Select; Dynamic or Electret

LCD Display

Antenna (2) 2dBi Dipole

Battery Life, Rechargeable Lithium-Polymer

Charging Power Supply Micro USB; 6W AC wall adapter

Charge Time for LithiumPolymer Battery

Optional Power

Battery Life, AA Batteries

Dimensions (L x W x H) 11.43 cm × 11.61 cm × 5.87 cm (4.50 in. × 4.57 in. × 2.31 in.)

Weight (with Lithium-Polymer battery)

Material Polycarbonate substrate with thermoplastic elastomer overmold

Operating Environment -20° to 50° C (-4° to 122° F); 10% to 90% Humidity.

Maximum Altitude 2,000 m (6,562 ft.)

RoHS Compliant

IP Rating

200 m (approx. 650 ft.) under typical conditions; 600

m (approx. 1950 ft.) line of sight (Note: Functional

range depends on many variables, including RF signal

absorption, reection, and external interference.)

2 4 2

True Dual Listen True Quad Listen True Dual Listen

2 4 2

Greater than 9 hours Greater than 10 hours

Approximately 4.5 hours Approximately 5 hours

CRP-44-900/ CRP-44-900AN**

(915–928 MHz)**

400 mW (+26 dBm) 100 mW (+20 dBm)

IC: 4492A-CCT900

4-pin male XLR

280 × 64 resolution

Under 3 hours

3 Standard AA batteries

369 g (13 oz.)

RP Power Supply is 0 to 40° C (32° to 104° F).

CRP-22-2400/ CRP-22-2400CE***

-5

BER

FFCCID: HSW-CCT24 and

150 m (approx. 500 ft.) under typical conditions;

450 m (approx. 1500 ft.) line of sight (Note:

Functional range depends on many variables,

including RF signal absorption, reection, and

external interference.)

Yes

IP-65

CRP-44-2400/ CRP-44-2400CE***

2400–2483 MHz

IC: 4492A-CCT24

True Quad Listen

4 4

*Notice About Specications: While Pliant makes every attempt to maintain the accuracy of the information contained in this manual, this information is subject to change without notice, and published device/system functions and features are subject to rmware version. Please check our website for the latest system specications and certications. 900MHz products only available in North America, Australia, and New Zealand.

**CRP-22-900AN and CRP-44-900AN (Oceania) models are approved for use in Australia and New Zealand and operate within the 915–928 MHz frequency range.

***CRP-44-2400CE and CRP-22-2400CE models meet the same specications and comply with ETSI standards (300.328 v1.8.1). Non-CE models are non-compliant with some ETSI standards.

Product Specifications

RADIO PACK MANUAL

Product Support

Pliant offers technical support via phone and email from 07:00 to 19:00 Central Time (UTC−06:00), seven days per week.

1.844.475.4268 or +1.334.321.1160 technical.support@plianttechnologies.com

Visit www.plianttechnologies.com for product support, documentation, and live chat for help. (Live chat available 08:00 to 17:00 Central Time (UTC−06:00), Monday–Friday.)

Returning Equipment for Repair or Maintenance

All questions and/or requests for a Return Authorization Number should be directed to the Customer Service department (customer.service@plianttechnologies.com). Do not return any equipment directly to the factory without rst obtaining a Return Material Authorization (RMA) Number. Obtaining a Return Material Authorization Number will ensure that your equipment is handled promptly.

All shipments of Pliant products should be made via UPS, or the best available shipper, prepaid and insured. The equipment should be shipped in the original packing carton; if that is not available, use any suitable container that is rigid and of adequate size to surround the equipment with at least four inches of shock-absorbing material. All shipments should be sent to the following address and must include a Return Material Authorization Number:

Pliant Technologies Customer Service Department Attn: Return Material Authorization # 205 Technology Parkway Auburn, AL 36830-0500

Maintenance and Storage

RADIO PACK MANUAL

Maintenance and Storage

Cleaning

Generally, the CrewCom hardware should be cleaned only with a dry cloth. A soft cloth with rubbing alcohol may be used to wipe the devices if needed, but you should avoid using rubbing alcohol on plastic components. Never spray solvents or chemicals onto the devices.

All electronic devices can be susceptible to particulate contamination. If yours are exposed to an extremely dusty environment, contact Pliant’s Customer Service for internal cleaning.

Temperature and Humidity

CrewCom components are designed to be very durable and can tolerate a wide range of environmental conditions; however, you should take all necessary precautions to keep your system devices safe, dry, and out of extreme conditions.

The Radio Transceiver is weather-resistant, including gaskets intended to prevent moisture entry from the top and sides. The Cat 5e cable connection on the bottom is not water tight. If it is to be used in an outdoor environment, protect the RT with a protective enclosure that will not interfere with the radio signals.

The Radio Packs are designed to work wherever people work. While the Radio Pack design is weather-resistant, Radio Packs should not be submerged in liquids unnecessarily. Protect the battery compartment from water when changing batteries. The battery compartment offers a route to the electronic circuitry.

Storage of your Lithium-Polymer Batteries

When stored, a battery gradually loses its overall charge time due to internal self-discharge, which may reduce its overall power. If storing batteries for two or more weeks, Pliant Technologies highly recommends storing them at a 40-50% charge level, which generally minimizes any permanent power capacity loss.

Unused lithium-polymer batteries may enter into a deep discharge state due to internal self-discharge. Once a battery has gone into deep discharge, its onboard circuit protections inhibit the charger from initiating the charge cycle. If a battery does not accept a charge and the LED displays red in the charger, the battery may be in deep discharge. An attempt to revive the battery can be made by repeatedly inserting and removing it several times from the 5-Bay Charger (PBT-5BAY-01).

Ambient temperature affects the rate at which lithium-polymer batteries degrade. Batteries also degrade and lose overall power capacity if stored (or used) at higher temperatures.

Proper Disposal of Old Lithium-Polymer Batteries

Batteries that appear swollen, deformed, or damaged, or that do not t properly should never be used. Properly dispose of any batteries in this condition in accordance with the instructions provided by your local authorities. For more information and local drop-off sites, visit http://www.call2recycle.org/.

Battery Shipping Regulations

Rechargeable lithium-polymer batteries are subject to special U.S. and International regulations, particularly regarding transportation. The guidelines detailed in Pliant’s Lithium-Polymer Battery Shipping Guidelines document comply with updated International Air Transport Association (IATA), International Civil Aviation Organization (ICAO), and U.S. Department of Transportation (DOT) Dangerous and Hazardous Goods regulations.

When shipping equipment to Pliant that includes batteries, it is the shipper’s responsibility to ensure that batteries are properly packaged, labeled, and shipped according to local and international guidelines. “Shipper” is dened as the person or entity placing the equipment in the package and offering it to the carrier.

License Information

RADIO PACK MANUAL

License Information

Warning: Changes or modications to this device not expressly approved by Pliant could void the user’s authority to operate the equipment.

1. FCC Notices

1.1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference that may cause undesired operation.

1.2. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

2. Canada, Industry Canada (IC) Notices

2.1. This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numerique de la classe A est conforme a la norme NMB-003 du Canada.

2.2. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante.

2.3. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

RF-Exposure Statement

CrewCom Radio Packs have been designed to be worn and used in close proximity to the human body—what the FCC calls a “portable” use.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment is in direct contact with the body of the user under normal operating conditions. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

License Information

CrewCom Compliance Numbers

Table 5: Radio Pack Compliance Model Numbers Model Numbers Compliance Model No.

CRP-22-2400 RP2500 CRP-22-2400CE RP2500 CRP-22-900 RP2500 CRP-22-900AN RP2500 CRP-44-2400 RP2500 CRP-44-2400CE RP2500 CRP-44-900 RP2500 CRP-44-900AN RP2500

RADIO PACK MANUAL

Warranty Information

RADIO PACK MANUAL

Warranty Information

Limited Warranty

CrewCom products are warranted to be free from defects in materials and workmanship for a period of two years from the date of sale to the end user, under the following conditions:

• First year of warranty included with purchase.

• Second year of warranty requires product registration on the Pliant website.

Tempest professional products will carry a two-year product warranty.

All accessories carry a one-year warranty.

The sole obligation of Pliant Technologies, LLC during the warranty period is to provide, without charge, parts and labor necessary to remedy covered defects appearing in products returned prepaid to Pliant Technologies, LLC. This warranty does not cover any defect, malfunction, or failure caused by circumstances beyond the control of Pliant Technologies, LLC, including but not limited to negligent operation, abuse, accident, failure to follow instructions in the Operating Manual, defective or improper associated equipment, attempts at modication and/or repair not authorized by Pliant Technologies, LLC, and shipping damage. Products with their serial numbers removed or effaced are not covered by this warranty.

Pliant device IP ratings are dependent upon device design and assembly; therefore, unauthorized disassembly or device modications may impair or negate the IP rating for the device, and therefore any associated damage or malfunction is not covered under this warranty.

This limited warranty is the sole and exclusive express warranty given with respect to Pliant Technologies, LLC products. It is the responsibility of the user to determine before purchase that this product is suitable for the user’s intended purpose. ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. NEITHER PLIANT TECHNOLOGIES, LLC NOR ANY AUTHORIZED RESELLER WHO SELLS PLIANT PROFESSIONAL INTERCOM PRODUCTS IS LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

Parts Limited Warranty

Replacement parts for Pliant Technologies, LLC products are warranted to be free from defects in materials and workmanship for 120 days from the date of sale to the end user.

This warranty does not cover any defect, malfunction, or failure caused by circumstances beyond the control of Pliant Technologies, LLC, including but not limited to negligent operation, abuse, accident, failure to follow instructions in the Operating Manual, defective or improper associated equipment, attempts at modication and/or repair not authorized by Pliant Technologies, LLC, and shipping damage. Any damage done to a replacement part during its installation voids the warranty of the replacement part.

Glossary

RADIO PACK MANUAL

Glossary

Audio Output: Outputs are created by mixing one or more audio entities. This could be for use at any headset connection or for output to a wired connection.

Auto Detect: The CrewCom Radio Pack (RP) has the ability to automatically detect the type of microphone (dynamic or electret) that is plugged into its headset connector. The Auto Detect setting is an option in the RP menu along with the manual selection of dynamic or electret microphones.

Call Functions: Call signals may be initiated by entities across CrewNet. Each 2-Wire intercom port may be individually set to send and receive a CrewCom-generated call signal to or from a connected wired intercom system by selecting ON to enable the Call function. Turning the Call function off prevents the signal from leaving CrewCom via the respective port.

• Call: An RP Function button option. When enabled for wireless devices, a call signal will be sent to the RPs of each conference whose Talk button is currently active on that individual RP. When enabled for external hardwired intercom devices, a signal will be sent to any connected 2-wire devices associated with a conference whose Talk button is currently active on that individual RP (as long as outbound call is enabled for the CU port associated to the conference). Call can be enabled for both wireless and hardwired devices or limited to only one type.

• Call on Talk: An RP Talk button function. When enabled, a call signal will remain active while the Talk button is active. This function is commonly used in applications where a two-way radio interface is connected.

• Call on Conference: An RP Function button option. When enabled for wireless devices, a call signal will be sent to the RPs of the assigned conference, regardless of the associated Talk button’s status. When enabled for external hardwired intercom devices, a signal will be sent to any connected 2-wire devices associated with that conference (as long as outbound call is enabled for the associated CU port). Call on Conference can be enabled for both wireless and hardwired devices or limited to only one type.

• Call Device: A CrewWare function that allows the user to call a specic Radio Pack from the Device Management tab of CrewWare.

Conference: A grouping of audio entities. Wireless Radio Packs (or other CrewCom I/O) may be subscribed to one or more of 1024 available Conferences.

Control Unit (CCU-22 and CCU-44): A CrewCom device that is used to establish a CrewNet system and provides initial system audio I/O. It is compatible with all levels of wireless Radio Packs.

CrewCom Conguration File (CCF): A le that stores all of the device setup and conguration parameters for a CrewCom system. These les can be created, edited, saved, and recalled both online and ofine.

CrewNet: The digital proprietary network used to move audio and to control data, timing, and other functional signals used in CrewCom.

CrewWare: Software tool developed to incorporate all the necessary mechanisms for facilitating graphically based system construction and full system control, monitoring, and diagnosis.

Dynamic: A type of headset microphone used in professional headsets that do not require any type of external power for operation. In general, dynamic microphones have a lower output than Electret microphones.

Electret: A type of headset microphone used in professional headsets that requires an external power source, such as from a CrewCom Radio Pack. In general, electret microphones have a higher output than dynamic microphones.

Firmware: (As it relates to CrewCom.) The embedded code that exists in any CrewCom device. All of this embedded code, including radio code, is upgradeable easily by the end user. It is required that all CrewCom devices operate on the same version of rmware.

Glossary

Frequency Band: The RF spectrum area that a device operates. For CrewCom, this is 900MHz (900–928 MHz) and 2.4GHz (2400–2483 MHz).

GPO Relay: General Purpose Output. Electromechanical switches, which create a simple contact closures, used to trigger an event or automation outside of the CrewCom system.

Hub: A device that provides routing and expansion capabilities to a CrewNet infrastructure allowing the connection of multiple CrewCom devices.

ISM Bands: Industrial, Scientic, and Medical Bands. A part of the radio spectrum that can be used for any purpose without a license in most countries.

ISO: Selected users can have an isolated conversation with other ISO-enabled users on a conference. While an ISO conversation occurs, the main conference audio can still be heard. ISO must be separately enabled on both the Conference and each desired Prole. From the Radio Pack, ISO is used by pressing and holding the corresponding Volume Knob.

Latch: A function (when enabled from the Radio Pack [RP] Prole) where one short press of the RP Talk button enables or disables the microphone for each respective assigned conference until the button is pressed again. When in this mode, the Talk button has an intelligent latching function: one short press will latch the talk on; however, pressing and holding the talk button will cause the button to act as a momentary switch.

Link Quality: The percentage of successful audio packets sent/received (two different LQ numbers) between a wireless Radio Pack and the Radio Transceiver.

RADIO PACK MANUAL

Mic Gain: Determines the headset microphone audio level being sent from the microphone pre amp. The user may experience feedback or echo on their headset if the Mic Gain is set too high. If set too low, the noise gate may clip words or other listeners may not hear the mic audio. Different models of headsets and different individual preferences require different Mic Gain settings.

Mic Kill: Each wired intercom port (2-Wire only) is capable of receiving a Mic Kill signal from a connected wired intercom system. Each port is capable of sending a mic kill signal to connected RTS and AudioCom systems. The Mic Kill signal is passed through to any Conference associated with the intercom port where the signal came through. Turning the Mic Kill signal off prevents external Mic Kill signals from entering or leaving CrewCom via the respective port; however, Mic Kill signals may continue to be generated and transmitted by entities across CrewNet. CrewCom does not send Mic Kill signals to Clear-Com 2-Wire systems.

Momentary:

A function (when enabled from the Radio Pack [RP] Prole) where holding the RP Talk button down enables the microphone

for each respective assigned conference until the switch is released.

Noise Gate: Used to set the minimum audio threshold necessary to allow audio to pass from the headset microphone through the rest of the system.

Operating Mode: Denes the relationship and operating parameters for Radio Packs (RPs) and Radio Transceivers (RTs). A selection can be made from either Normal mode or High Density mode.

Prole: A Radio Pack (RP) Prole assigns functionality to a RP’s local controls, knobs, and buttons as well as what Conferences it subscribes to.

Radio Pack: The direct portable wireless communication device connecting individual CrewCom users to the CrewCom system. Sometimes commonly referred to as a BeltPack.

Radio Signal Strength Indicator (RSSI):

Radio Pack (RP) indicates the signal strength received at the RP.

Radio Transceiver: A device used to remotely locate a radio and its corresponding antenna to provide an expanded coverage area.

RP-22: A two-volume, two-talk-button, wireless CrewCom Radio Pack.

A measurement of the RF power present in a received radio signal. The RSSI indication on the

Glossary

RP-44: A four-volume, four-talk-button, wireless CrewCom Radio Pack.

Sidetone: The sound effect picked up by the headset microphone and instantly introduced at a low signal level into the ear piece of the

headset.

Stage Announce: An audio output that allows a line level audio signal, typically a Radio Pack’s microphone signal, to be sent to a dedicated external audio output for connection to an external device.

Subscriber: A member of a Conference who can hear all Conference audio and can serve as an audio input to a Conference.

Subscription: CrewCom utilizes Subscription-Based audio mixing and routing based on user-dened Conferences. A Conference is a grouping

of associated audio entities. Wireless Radio Packs (or other CrewCom users) may subscribe to one or more Conferences.

System Administrator: A CrewCom top-level user who has conguration knowledge and capabilities. Certain system changes should be performed by the administrator.

RADIO PACK MANUAL

User Settings:

Mic Gain, Noise Gate, Side Tone, Volume Limit, and Talk Tones.

Wired Intercom: Any hard wired duplex audio port for getting audio in or out of a system.

Customizable settings that can be set and used for each individual Radio Pack user. These settings include: Headset Mic Type,

Index

RADIO PACK MANUAL

Index

Symbols

2-Wire 6, 7 4-Wire 6, 7

Access Rights 16 Audio Output 7 Auto-Detect 19

Battery 5

Alert 18 Disposal 26 Installation 10, 14 Safety 1 Storage 26

Call 10 Cat 5e 5, 6, 26 Conference 7, 8, 10, 21, 24 Control Unit 5, 6, 8, 11, 15, 17, 19 CrewCom Conguration File 7, 8, 15 CrewNet 5, 6 CrewWare 6, 7, 8, 10, 11, 15, 17, 19

Dynamic 19, 22, 24

Electret 19, 22, 24

Home Operating Screen 12 Hub 6

ISM Bands 6 ISO 8, 10, 11

Latch 8, 10 Link Quality 12, 16

Mic Gain 8, 16, 19, 22 Mic Type 19 Momentary 8, 10

Noise Gate 8, 16, 20, 22

Prole 7, 8, 9, 10, 15, 16, 17

Radio Pack 6, 7, 14, 15, 16

CRP-22 11 CRP-44 9 Menu 23 Operation 16 Overview 9

Specications 24 Radio Transceiver 5, 6, 8, 12, 16 RSSI 12, 15

Fiber 5, 6 Firmware 11, 16 Frequency

2.4GHz 6, 13, 31 900MHz 6, 13, 24, 31

GPO Relay 10

Secondary Operating Screen 12 Sidetone 8, 16, 20 Stage Announce 8, 10 Subscriber 7 Subscription 7 System Administrator 7

Talk Tones 21

User Settings 19, 20, 21

Volume Limit 20

Warranty 5 Wired Intercom 7

Index

RADIO PACK MANUAL

Pliant Technologies, LLC 205 Technology Parkway Auburn, AL 36830 USA www.plianttechnologies.com Phone +1.334.321.1160 Toll-Free 1.844.475.4268 or 1.844.4PLIANT Fax +1.334.321.1162

Pliant CRP-44-900, CrewCom, CRP-44-900AN, CRP-22-900, CRP-22-900AN Operating Manual

Specifications and Main Features

Frequently Asked Questions

User Manual