Page 1
Model PX-S88TU (External)
Record Your Serial Number
For future reference, record the serial number and the TLA code (found on your
drive’s label) in the space provided below.
TLA/Firmware Revision Number
Page 2
Plextor reserves the right to make improvements in the products described in this
manual at any time without prior notice.
Plextor makes no representation or warranties with respect to the contents hereof
and specifically disclaims any implied warranties of merchantability or fitness for
any particular purpose. Further, Plextor Corp. reserves the right to revise this manual
and to make changes in its content without obligation to notify any person or
organization of such revision or change.
This manual is copyrighted, all rights reserved. It may not be copied, photocopied,
translated, or reduced to any electronic medium or machine-readable form without
Plextor’s prior permission.
Manual copyright ©2001 Plextor Corp. Fourth edition, February 2002.
Licenses and Trademarks
All licenses and trademarks are property of their respective owners.
Page 3
Ü
FCC NOTICE
This equipment has been tested and found to comply with the limits for a Class B digital devi ce, pursuant
to Part 15 of the FC C Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy, and, if not installed and used in accor d ance with the instructions, ma y cause harmful interference
to radio communications. However, there is no guarantee interference will not occur in a particular
installation. If this equipment causes harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, th e user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
•
Increase the separation bet ween the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
•
connected.
Consult the dealer or an experienced radio/TV technician for help.
•
Any changes or modifications should be approved by the party responsible for compliance of FCC Rules;
otherwise, the user loses authority to operate t he equipment.
CAUTION
specified herein may result in hazardous radiation exposure.
The laser beam emitted from the optical pickup is invisible. Accordingly:
•
•
: Use of controls or adjustments or performance of procedures other than those
Do not open the optical pickup housing.
Obtain service only from Plextor-a uthorized personnel.
LASER INFORMATION
These produ cts have been designed and manufactured according to IEC 825-1 on the Saf ety of Laser
products. This p roduct comes under “Class 1 Laser Products.” A Laser Caution Marking is attached on the
top of the internal drive model: “Caution: Invisible laser radiation when open. Avoid direct exposure to
beam.”
CAUTION
: To disconnect the CD drive from an electrical current, pull out the power plug.
VORSICHT
Zur Einhaltung der Funk-Entstörung von nicht selbständig betreibbaren
Hochfrequenzgeräten (periphere Anlagenkomponenten).
Dieses Gerät entspricht als Einzelgerät den Funk-Entstöranforderungen der
Postverfügung Nr. 243/1991.
Wird das Gerät innerhalb einer Anlage zusammen mit anderen Geräten
betrieben, so muss bei Inanspruchnahme der “Allgemeinen (Betriebs-)
genehmigung” nach der BMPT-AmtsblVfg Nr. 243/1991 die ges amte
Anlage folgenden Richtlinien entsprechen:
•
•
Dies ist bei der Zusammensetzung einer Anlage (z.B. Computersystem) aus nur einzeln geprüften Geräten
nicht immer erfüllt.
: DIE TRENNUNG VOM NETZ ERFOLGT DURCH ZIEHEN DES NETZSTECK ERS.
G-Vfg.243
Grenzwertklas se B der EN55022
Auflagen nach § 2 der BMPT-AmtsblVfg 243/1991
Page 4
This page intentionally left blank.
Page 5
Table of Contents
1. Getting Started................................................................................................. 1
About this Manual.............................................................................................. 1
Meet Your PlexWriter 8/8/24U.......................................................................... 1
What the PlexWriter 8/8/24U Does ...............................................................1
Minimum Configuration to Use the PlexWriter 8/8/24U............................... 2
What You Can Do with the PlexWriter 8/8/24U ...........................................2
Save Your Box!.............................................................................................. 3
What's in the Box............................................................................................... 3
PlexWriter Drive Features and Controls............................................................ 4
About SimpliCD and Roxio Software................................................................5
Precautions......................................................................................................... 5
2. Connecting Your PlexWriter..........................................................................7
Determine Your Computer’s Operating System................................................7
Connect the PlexWriter Drive............................................................................8
Record the Serial Number and TLA Code..................................................... 8
If You Have Windows 2000, XP, or ME....................................................... 8
If You Have Windows 98SE.......................................................................... 9
Make Sure the Drive Is Recognized................................................................... 9
If You Have a Macintosh................................................................................... 10
3. Installing and Using Software......................................................................... 11
Install Device Drivers (Windows 98SE Only) ...................................................11
Install Applications Software............................................................................. 12
SimpliCD ....................................................................................................... 12
Roxio.............................................................................................................. 13
Other Software............................................................................................... 13
4. Using Your PlexWriter.................................................................................... 15
What Media to Use ............................................................................................ 15
Tray Loading and Operation.............................................................................. 16
Handling CD Media....................................................................................... 18
Cleaning Discs ............................................................................................... 18
Playing Audio CDs............................................................................................ 19
Writing to CD-R and CD-RW Media ................................................................ 20
Advantages of BURN-Proof Technology.......................................................... 20
5. Maintenance and Troubleshooting................................................................. 23
Displaying the Serial Number............................................................................ 23
Upgrading Firmware.......................................................................................... 23
Troubleshooting.................................................................................................24
Troubleshooting: General...............................................................................24
Troubleshooting: Reading Discs.................................................................... 25
Troubleshooting: Writing CD-R and CD-RW Discs......................................27
Troubleshooting: Playing Audio Discs.......................................................... 33
Troubleshooting for Macintosh Users............................................................ 34
PlexWriter 8/8/24U Installation and Users Manual v
Page 6
Table of Contents
6. Frequently Asked Questions about Writing .................................................. 35
Appendix A: PlexWriter Specifications..............................................................37
Appendix B: Technical Support..........................................................................41
How to Contact Us............................................................................................. 41
Before You E-mail/Log On/FAX/Call...............................................................42
Returns...............................................................................................................42
Appendix C: Helpful Contacts............................................................................ 43
Contacts for CD-R and CD-RW Components.................................................... 43
Contacts for PC Vendors....................................................................................44
Appendix D: Warranty........................................................................................45
Index......................................................................................................................47
vi
PlexWriter 8/8/24U Installation and Users Manual
Page 7
1. Getting Started
Congratulations! Thank you for purchasing the PlexWriter 8/8/24U, a reliable, highperformance CD rewriter, recorder and reader that connects to your computer with a
USB cable. We appreciate the confidence you have shown in us. Our goal is to put
you—and keep you—on the l eading edge of CD technology.
About this Manual
This manual explains how to connect and use your external PlexWriter 8/8/24U
drive. With USB, the installation process is simple. And i f you have problems, fear
not. We have successfully walked through installation with millions of customers
who previously had lived in mortal terror of their computer.
Please read this manual carefully and keep it handy for easy reference. Use the
manual for installation, operation and troubleshooting. See your dealer or call
Plextor’s Technical Support Department if your drive needs service. And if you run
into a problem that doesn't seem to be covered, please contact us. (See “Appendix B:
Technical Support” for the different ways you can contact us.) You will be
connected to our friendly, helpful band of tech support engineers, people who know
their stuff. What might seem like an uncooperative drive to you could very well be a
30-second fix to them. But we will never know unless you contact us.
Meet Your PlexWriter 8/8/24U
The PlexWriter 8/8/24U is a CD-ReWritable drive that provides professional quality
CD performance for writing, rewriting and reading.
What the PlexWriter 8/8/24U Does
The PlexWriter 8/8/24U writes to CD-R (recordable CD) media at up to 8X speed,
and it also writes to high-speed CD-RW (rewritable CD) media at up to 8X
speed.(Naturally, the drive can also write to normal speed CD-RW media at 4X
speeds). It reads CD-ROM and CD-R media at a maximum of 24X speed with an
average access time of less than 140 milliseconds. Maximum read speed of CD-RW
media is 10X.
Reliable writing is virtua lly guarante ed, thanks to unique circui t ry that automatically
detects the type of media being recorded and adjusts the PlexWriter 8/8/24U to
provide the optimum laser power and length of burn. The PlexWriter 8/8/24U has a
high-speed Universal Serial Bus (USB) 2.0 interface. You can also use it with USB
version 1.1 (although with USB 1.1 the drive’s top performance is 4X for CD-R, 4X
for CD-RW, and 6X for reading a CD-ROM.)
PlexWriter 8/8/24U Installation and Users Manual 1
Page 8
Section 1. Getting Started
The PlexWriter 8/8/24U is compatible with Orange Book, Parts II and III. It is fully
MMC-compliant, and supports Track-at-Once, Disc-at-Once, Multi-Session, as well
as variable and fixed packet writing.
The PlexWriter 8/8/24U supports Running OPC (ROPC) and is compatible with
Windows Plu g & Play. Flash memory allows upgrading the PlexWriter 8/8/24U to
the latest firmware revision (available from the Plextor web site) without opening the
computer or physically accessing the drive. New BURN-Proof™ technology
∗
eliminates buffer underrun errors, which means you can safely use your computer for
other things while you’re writing to a CD-R or CD-RW disc. And Plextor backs up
this remarkable drive with a one-year full warranty on parts and labor, and unlimited
toll-free tech support.
Minimum Configuration to Use the PlexWriter 8/8/24U
PC Configuration:
Computer: Pentium 200-MHz CPU or faster.
•
Mi n imu m R AM: 64 MB.
•
USB port: USB 2.0 or 1.1.
•
Hard disk size: Minimum 800 MB. To write to a CD in image mode (that is, to
•
write an image of a CD to your hard disk), you need 1 GB of free space.
Separate CD-ROM drive: If you want to copy another CD directly to the
•
PlexWriter.
Operating system: Windows 98SE (Second Edition), Windows 2000, Windows
•
ME, or Windows XP.
NOTE
: You must have one of these operating systems. In the case of Windows 98,
you must have Windows 98SE or later, and you need the Plextor USB driver.
Macintosh Configuration:
Macintosh with USB port and OS 8.6-9.x (provides USB 1.1) or with OS X
(provides USB 2.0).
What You Can Do with the PlexWriter 8/8/24U
Just look at some of the things you can do with your PlexWriter 8/8/24U:
Record data or audio onto writable or rewritable CD media.
•
Play music CDs.
•
Save photos and other images on rewritable or writable CDs.
•
Create a “CD sneakernet” to share information with colleagues—just use
•
software such as Roxio DirectCD to drag and drop files onto CD-R or
CD-RW media, then continue adding files and sharing the same CD disc.
Archive images and video to CD.
•
Master new software programs on CD.
•
Periodically back up your computer's hard disk, including oper ating system,
•
hardware configuration, registry, program files and data.
∗
BURN-Proof is a licensed technology from Sanyo Electric Co., Ltd.
2
PlexWriter 8/8/24U Installation and Users Manual
Page 9
What's in the Box
What you find in your Pl ext o r bo x
depends on what the company that
sold you the box put in—or took
out—while the Plextor drive was in
their possession.
Plextor currently sells its PlexWriter
8/8/24U drive in this configuration:
•
PlexWriter 8/8/24U CD-RW drive
•
AC adapter and power cord
•
USB cable
•
Emergency eject stick
•
1 piece of approved high-speed
CD-RW media
•
1 piece of approved CD-R media
•
Plextor CD with authoring
software bundle
•
PlexWriter 8/8/24U Installation
and Users Manual
If the security sticker on top of your
box is cut, there may be a good
reason: for example, a dealer may
have added other components or
software. Carefully check the
contents to ensure nothing has been
removed. If something is missing,
contact the party from whom you
purchased the box for an explanation.
NOTE
: This applies to the Plextor
retail box. Your drive may have been
shipped in a different box with other
contents, depending on whom you
purchased the drive from and what
they included inside the box.
Section 1. Getting Started
Save Your Box!
Be sure to save the box after you have
installed your PlexWriter drive. The
box and its packaging material were
designed and drop tested to ensure your
PlexWriter can endure rough treatment
and still arrive in working order.
We hope you will never have to ship
your drive back to us. If you do,
however, it's best to send it packaged in
the original box. Some of our customers
have not held on to their b oxes and have
had to resort to less-than-secure
methods to get drives back to us.
We cannot assume liability for any
damage your drive sustains during
shipment. Therefore, please ship your
drive in the safest manner possible.
Before shipping your drive, refer to the
support section of the Plextor web site
for pointers. The web site is at:
http://www.plextor.com
If you did not receive a box (for
example, your drive came pre-installed
in a computer), we recommend you pay
a packaging store (such as Mail Boxes
Etc.) to ship your drive. If you don’t
have a packaging store in your area, ask
for packaging pointers when you
contact us to get an RMA number
before returning any drive. You can
contact our RMA Department at
rmasupport@plextor.com; or by calling
us at 800-886-3935; or by fax at 303708-0709.
PlexWriter 8/8/24U Installation and Users Manual 3
Page 10
Section 1. Getting Started
PlexWriter Drive Features and Controls
Before proceeding, become familiar with the controls and features of your
PlexWriter drive. Match the parts of your drive to the illustrations below.
Figure 1: Features and Controls on the PlexWriter 8/8/24U Drive
•
Disc tray: Slides out to let you insert a disc.
•
Eject button: Push to eject tray.
•
LED indicator: Blinks once when you turn on the power. Blinks continually
when reading or writing a di sc.
•
Emergency eject hole: Insert emergency eject stick, paper clip, or other thin,
rigid object to eject tray if automatic eject button does not work. Turn OFF power
to the PlexWriter before using this feature.
•
Volume control: Controls volume of sound from headphone jack.
•
Headphone jack: Stereo mini-jack for headphones and powered speakers.
•
Power switch: Slide this switch to turn power on or off. “0” is off, “1” is on.
•
Power connector: Connect the AC adapter here.
CAUTION
: Use only the AC adapter shipped with your PlexWriter.
•
USB connector: Connect the USB cable here.
CAUTION
: Use only the USB cable shipped with your PlexWriter.
4
PlexWriter 8/8/24U Installation and Users Manual
Page 11
Section 1. Getting Started
About SimpliCD and Roxio Software
In order to create CD-R and CD-RW discs you will need to have mastering, p acket
writing, or duplication software installed on your computer system. If you purchased
your drive from Plextor, you’ll find two software packages, SimpliCD and Roxio,
that contain this software.
•
Mastering software: Mastering software is used to create specific disc formats
such as data, audio, video, mixed mode, etc. Both SimpliCD and Roxio include
this software.
•
Packet writing software: Another type of software writes packets. This software
allows you to format a CD (similar to the procedure used with floppy disks).
Then you can drag and drop files straight to a CD, use the Send To function on
your computer, or use copy and paste to place files on the CD-R or CD-RW disc.
This type of software turns your CD-R/RW disc into a giant floppy. With this
drive, Plextor has included Roxio’s DirectCD software for packet writing
software. SimpliCD does not have packet writing software.
•
Duplication software : Yet another type of software copies from CD to CD.
However, not all CDs can be duplicated. CDs created with packet writing
software cannot be replicated with duplication software. (The packet writing
technology used to create those discs limits this function. It i s not the fa ult of t he
duplication software or your hardware.) In addition, certain CD manufacturers
may use special programs, that prevent you from making a backup copy of the
original disc. Both SimpliCD and Roxio include duplication software.
There are also many other software packages on the market. You can check our web
site (www.plextor.com
) for an updated list of software that supports your drive.
Precautions
Like the rest of your computer system, your PlexWriter requires reasonable care in
its installation and use.
•
Keep the area around your drive clean from dust, smoke, and other contaminants.
•
Do not allow moisture or liquids, including water or cleaning fluids, to touch the
drive. Thinner, benzene, or alcohol-based solvents can mar your drive’s surface.
•
Do not drop or jolt the drive.
•
Do not move, carry or transport a disc in the drive because this can cause
damage.
•
Do not attempt to open the drive and service it yourself. Removin g the cover may
expose you to harmful electrical voltages or the laser beam. For your safe ty,
entrust service to Plextor-authorized service personnel only.
PlexWriter 8/8/24U Installation and Users Manual 5
Page 12
Section 1. Getting Started
•
Keep your CD discs free of dirt or other contaminants, by storing them in jewel
cases. Use only industry-standard discs. Do not insert dirty, warped, poorly
balanced, or cracked discs into the drive.
•
Do not clean discs using a circular motion. Instead, use a radial motion: start at
the center of the disc and proceed to the outer edge.
CAUTION
does not guarantee the drive’s performance in a vertical position.
: Install your PlexWriter so it sits horizontally on your desk or shelf. Plextor
Figure 2. Operate Your PlexWriter in a Horizontal Position
6
PlexWriter 8/8/24U Installation and Users Manual
Page 13
2. Connecting Your PlexWriter
This chapter explains how to physically connect the PlexWriter to your computer. In
general, this is what you ’ll do:
1. Determine if your computer is running the Windows XP, 2 000, ME, or 98SE
operating system. If you have a Macintosh, ensure tha t it is runnin g the
Macintosh OS 8.6 or higher (for USB 1.1) or OS X (for USB 2.0).
If you have W indows XP, 2000, or ME, go to step 2 now.
If you have Windo ws 98S E:
a) Insert the bundled Plextor Setup Disc in your CD-ROM drive.
b) Go to the Software Installation screen, and click on the button titled USB
Drivers.
c) Follow the prompts through the USB driver installation routine.
d) Reboot your computer.
2. Connect the AC Adapter to an electrical outlet and to the PlexWriter.
3. Turn the PlexWriter’s power switch ON.
4. Connect the USB cable from your PlexWriter 8/8/24U drive to the computer.
That’s all there is to it! We’ll go over the procedure in more detail in the next few
pages.
If you have a PC, start here. If you have a M acintosh, go to “If You Have a
Macintosh” on page 10.
Determine Your Computer’s Operating System
To determine which operating syste m your computer uses:
1. Select the Start menu, then select Programs and choose Windows Explorer.
2. In Windows Explorer, select Help. The About line shows your operating system.
(For example, “About Windows 2000.”)
NOTE
: Your computer must be running Windows 98SE, Windows 2000, Windows ME
or Windows XP. If you are not running one of these operating systems you cannot
use the PlexWriter 8/8/24U. You cannot use the PlexWriter 8/8/24U with early
versions of Windows 98; you must use Windows 98SE (Second Edition). Windows
NT does not support USB, so you cannot use the PlexWriter 8/8/24U if you have
Windows NT.
PlexWriter 8/8/24U Installation and Users Manual 7
Page 14
Section 2. Installing Your PlexWriter
Connect the PlexWriter Drive
Before proceeding to install the PlexWriter drive in your personal computer, record
the serial number.
Record the Serial Number and TLA Code
Record the serial number and TLA number of your drive on the inside front cover of
this manual.
If You Have Windows 2000, XP, or ME
If you have a computer with Windows 2000, Windows XP, or Windows ME, use the
following procedure to install your PlexWriter USB drive:
1. Turn ON your computer system.
2. Connect the AC adapter to your PlexWriter as shown in Figure 3.
3. Turn the PlexWriter’s power switch ON.
4. Connect the USB cable from your PlexWriter 8/8/24U drive to the computer.
Figure 3. Connecting the USB Cable and AC Adapter
The drive is automatically recognized by the computer.
8
PlexWriter 8/8/24U Installation and Users Manual
Page 15
Section 2. Installing Your PlexWriter
If You Have Windows 98SE
If you have a computer with Windows 98SE, use the following procedure to install
your PlexWriter USB drive:
1. Turn ON your computer system.
2. Insert the bundled Plextor Setup Disc in your CD-ROM drive, go to the Software
Installation screen, and click on the button titled USB Drivers.
3. Follow the prompts through the USB driver installation ro uti ne.
4. Reboot your computer.
5. Connect the AC adapter to your PlexWriter as shown in Figure 3.
6. Turn the PlexWriter’s power switch ON.
7. Connect the USB cable from your PlexWriter 8/8/24U drive to the computer.
The procedure above loads the necessary drivers into the computer. After you follow
this procedure, your PlexWriter drive should be recognized automatically by the
Windows 98SE operating system on your computer.
Manual Driver Installation
If you have difficulty with the USB driver installation, you can manually install the
driver. To install the USB driver manually:
1. Use Windows Explorer to navigate to the \Drivers\ folder on the Plextor Setup
Disc.
2. Double-click on the file TPPINST.EXE.
This installs the USB driver for Windows 98SE.
Getting the Driver for Windows 98SE
If you do not have a Plextor Setup CD-ROM disc, you can download the US B
drivers for Windows 98SE. They are available to download from the Plextor web
site. Go to http://www.plextor.com
Support\Downloads\Drivers\USB Driver for Win98 SE
and follow the links from the home page to
.
Make Sure the Drive Is Recognized
After installation, make sure the PlexWriter drive is recognized by your computer.
To check whether it is recognized:
To see if the drive is recognized in Windows:
1. Turn the computer ON. After the computer boots up, you should see the
Windows display.
2. Open Windows Explorer or My Computer and ensure there is an icon for the
PlexWriter. The PlexWriter may be D: or E: or another designator.
PlexWriter 8/8/24U Installation and Users Manual 9
Page 16
Section 2. Installing Your PlexWriter
3. In Windows 98SE, or ME, once the system comes up click the Start button, then
Settings, then Control Panel, then double-click on System icon, then click on
Device Mana ger tab. Click the + sign next t o the CD-ROM heading and look at
the PLEXTOR CD-R PX-S88TU entry underneath.
-orIn Windows XP or 2000, right-click on the My Computer icon and select
Properties. Click on the Hardware tab, then click on the Device Manager button.
Click the + sign next to the CD-ROM heading and look at the PLEXTOR CD-R
PX-S88T U entry undernea th.
4. If you do not see this drive listed as one of the devices, or if it has a yellow
diamond with an exclamation point (!), contact our Technical Support group at 1800-886-3935, or email us at support@Plextor.com. We’ll give you help
troubleshooting your USB controller or driver compatibility or conflicts. It may
just be a matter of obtaining the latest USB driver, or a motherboard BIOS
update, from the motherboard manufacturer.
If You Have a Macintosh
If you have a Macintosh, use the following procedure to install your PlexWriter USB
drive:
1. Turn on the Macintosh.
2. Ensure you are running Macintosh OS 8.6 or higher (for USB 1.1) or OS X (for
USB 2.0).
3. Connect the AC adapter to your PlexWriter.
4. Turn the PlexWriter’s power switch ON.
5. Connect the USB cable from your PlexWriter 8/8/24U drive to the Macintosh
computer.
The Macintosh automatically recognizes the PlexWriter, and you should be ready to
use the drive.
10
PlexWriter 8/8/24U Installation and Users Manual
Page 17
3. Installing and Using Software
There's one more step before you can begin to use your PlexWriter drive: you need
to install special software on your computer. There are two software types:
•
Device driver: This is a software program that allows your computer to interact
with the PlexWriter drive. Drivers are included in Windows ME, XP, and 2000
that let you operate your PlexWriter as a CD-ROM device (reader). The device
driver is installed automatically by the operating system as long as the USB
interface is enabled in your system’s motherboard BIOS. So you probably don’t
have to do anything special if you have Windows XP, 2000, or ME.
If you have Windows 98SE, drivers are available on the Plextor Setup CD-ROM
disc. If you don’t have this disc, You can go to the Plextor web site and
download the USB drivers for Windows 98SE. Go to http://www.plextor.com
and follow the links from the home page to Support\Downloads\Drivers\USB
Driver for Win98 SE.
•
Application software : T hese are software programs for specific tasks, such as
mastering CDs, backing up your hard disk or files, capturing audio, duplicating
CDs, and more. If you purchased a retail version of the PlexWriter, you’ll find
these applications in the SimpliCD and Roxio software. Other applications are
available from other vendors.
If you have any problems at all, our technical support staff will help you.
Install Device Drivers (Windows 98SE Only)
In Windows, your PlexWriter acts as a "CD-ROM Drive" for purposes of installation
and setup. In some cases, you will need to install additional so ft ware to make use of
all of the features of the PlexWriter.
•
Using the PlexWriter on a PC:
As CD-ROM: The computer’s operating system, whether it is Windows XP,
Windows ME, or Windows 2000, supplies a generic CD-ROM device driver
that allows the PlexWriter to function as a standard CD-ROM drive. You
don’t need to install anything else.
If you have W i ndows 98SE, you need to instal l a special USB driver. You’ll
find this driver on the Plextor Setup Disc, or you can get it from the Plextor
web site at http://www.plextor.com
Support\Downloads\Drivers\USB Driver for Win98 SE
As a CD-R or CD-RW device: In order to write to CD-R or CD-RW media,
you will need additional software. If you purchased a retail ver sion of t he
PlexWriter, this software is supplied .
. (Follow the links from the home page to
.)
PlexWriter 8/8/24U Installation and Users Manual 11
Page 18
Section 3. Installing and Using Software
•
Using the PlexWriter on a Macintosh:
Whether using the PlexWriter as a standard CD-ROM or as a CD-R or CDRW device, you will need additional drivers or soft ware b e sides those that
are part of the Macintosh operating system. You will need to purchase this
software separately. The software compatibility list is available from
Plextor’s web site at www.plextor.com
.
Before installing any software, check that the USB cable connection between your
PlexWriter and the computer is correct, and the PlexWriter is recognized by your
system.
Install Applications Software
Installing applications software lets you take advantage of the PlexWriter’s ability to
record on CD-R or CD-RW media. You’ll find these applications in the Si mpliCD
and Roxio software supplied by Plextor.
Applications software lets you use your PlexWriter drive in exciti ng new ways.
•
Packet writing software: This type of application lets you use your PlexWriter
as an enormous floppy drive. You can drag and drop files straight to a CD-R or
CD-RW disc. (Roxio includes packet writing software; SimpliCD does not.)
•
Mastering software: Mastering software is used to create specific disc formats
such as data, audio, video, mixed mode, etc. Both SimpliCD and Roxio include
this software.
•
Duplication software : This software lets you copy CDs.
NOTE
: If you use a CD-R disc with packet writing software, you can’t use that disc
later with mastering software (and vice versa). CD-RW discs also must be used with
either one type of software or the other. You can, however, erase a CD-RW disc and
use it again—and once a disc is erased, you can use it with either type of software.
SimpliCD
SimpliCD from Oak Techno logies contains software for mastering and duplicati on.
It has three main applications:
•
SimpliCD Copy: Lets you make an identical copy of any disc. It makes exact
copies of any data, audio or video CD.
•
SimpliCD Recorder: This component of SimpliCD lets you make CDs
containing audio, video and slide shows, including audio discs playable in your
car or home stereo. You can also make digital audio files (MP3, WAV or WMA)
from audio CDs.
•
SimpliCD ROM: Lets you save your computer files onto re cordable CD media
to create computer data discs, for archiving or distributing data. SimpliCD ROM
is easily accessed as a folder on your desktop and within Windows Explorer.
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Section 3. Installing and Using Software
For more information, and to learn how to use these powerful app lications, install
SimpliCD on your PC and refer to the online help guide.
Roxio
Roxio also has mastering, packet writing, and duplication software. There are three
main Roxio applications:
•
CD Copier: Lets you copy any CD.
•
DirectCD Format Utility: Prepares a CD-R or CD-RW disc so you can directly
copy files to it in much the same way that you copy files to a floppy disk or
removable drive. You can then use Windows Explorer, or any other program that
can read from and write to a drive letter, to copy files to a CD. You can also
recover files from damaged CDs, and even repair CDs.
•
EasyCD Creator: Lets you make your own CDs, including music CDs that can
be played on your home or car stereo CD player, or data CDs for storing
computer data such as the files and folders on your hard disk.
When you install Roxio, each application has an online help guide that shows how to
use it.
Other Software
Besides SimpliCD and Roxio, you can use other software with your PlexWriter. A
list of various software packages that you can use with your Plextor drive can be
found in the Support/Compatibility section of www.plextor.com. Here you’ll find
software that supports the PlexWriter under other operating systems. You will need
to purchase this software separatel y.
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4. Using Your PlexWrit er
This chapter explains how to use your PlexWriter drive and how to load, handle and
care for your CDs.
CAUTION
guarantee the drive’s performance in a vertical position.
: Ensure your PlexWriter is in a horizontal position. Plextor does not
What Media to Use
Use the right media! Your PlexWriter drive's capabilities change depending on
which type of compact disc you use. It currently supports these types:
•
CD-ROM: You can immediately play or read prerecorded discs, such as audio
CDs and data discs.
•
CD-R: Recordable CD. You can record on these discs, but only once. You can
also read them.
•
CD-RW: High-speed ReWritable CD. These discs support recording and rerecording (up to 1,000 times). You can also read them.
To achieve 8X CD-R writing speed you must use certified media; and to achieve 8X
CD-RW writing speed you must use high-speed CD-RW media. See the list of
recommended media on page 37 for a list of approved media at the time this manual
was printed, and see the Plextor web site at http://www.plextor.com
list.
for an updated
You can write to high-speed CD-RW discs only on drives
that support this new media. Drives that are capable of writing
to high-speed CD-RW media, such as the PlexWriter 8/8/24U,
are identified by a “Compact Disc ReWritable High Speed” logo.
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Section 4. Using Your PlexWriter
Tray Loading and Operation
To put a disc in the tray:
1. While the PlexWriter drive is powered up, push the eject button on the front
panel. The disc tray slides out in a few seconds.
2. Pull the disc tray to open it all the way.
Figure 4: Opening the Disc Tray
3. Lay a blank CD in the tray, label side up. Press the center of the disc to secure it
to the drive spindle.
CAUTION
careful not to touch the drive’s pickup lens.
: Do not press so hard that you damage the PlexWriter drive. And be
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Section 4. Using Your PlexWriter
Figure 5: Open the Tray Fully; Press On the Disc to Lock It Onto the Spindle
4. Press the tray to close it.
NOTE
: Always close the tray by pressing the front of the drawer by hand in a smooth
and secure manner.
To remove a disc from the tray:
1. Push the eject button on the front panel.
2. Pull the disc tray drawer to open it all the way.
3. Remove the disc by applying a finger to the edge of the disc, then pushing the
center of the spindle disc to remove the disc.
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Section 4. Using Your PlexWriter
Handling CD Media
Take care when handling blank CD-R and CD-RW media. Dust, scratches, and
fingerprints on either side of the disc can cause write errors during recording. When
picking up or holding blank media you can either place your fingers along the outer
edge of the disc, or place one finger through the center hole and one finger on the
outer edge. Once you have finished creating a disc, label it by writing on the top
using per manent ink.
CAUTION
conforms to the ASTM D-4236 standard. Some permanent markers will damage the
media. Also, do not press too hard when writing on the disc.
: We recommend using a “non-toxic” marker, such as a Sharpie pen that
CAUTION:
weight of the label may unbalance the disc and cause write errors during recording or
read errors during reading.
We do not recommend placing self-sticking CD-R labels on the disc. The
Cleaning Discs
For proper read and write performance, your CD-R, CD-RW, and CD-ROM discs
must be clean. Trying to record on a dirty disc may result in a failed session and ruin
the disc.
To clean the disc, wipe the disc using a clean, soft cotton cloth to remove surface dirt
such as fingerprints. Use a straight-line motion, wiping fro m the center out. Do not
wipe the disc in a circular motion.
Figure 6: Wipe the Disc from the Center Outward
HINT:
Keep your frequently used discs in jewel cases at all times to prevent them
from becoming dirty or damaged.
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Section 4. Using Your PlexWriter
Playing Audio CDs
In order to listen to an audio CD, you can listen through the sound board in your
computer, or by connecting headphones to the jack on the PlexWriter. Even if you’re
just using headphones, both the AC adapter and the USB cable must be attached in
order for the drive to operate.
There are two types of audio you may encounter:
•
CD-Audio: This comes from audio discs (like the ones used by your home
stereo) that are translated directly by your PlexWriter into sound. Although, in
most cases a sound board and speakers are used to hear this audio, you can also
listen to it by simply plugging a set of headphones or powered speakers into the
headphone jack on the side of your drive, as shown in Figure 7. You can control
audio playback through software, and adjust the volume with the volume control
knob on the right side of the PlexWriter.
•
Sound board audio: This comes from data files that may be present on a disc,
Figure 7: Playing Audio Using the Headphone Jack
such as a WAV, WMA or MP3 files, that are transferred from the CD to your
computer via the USB interface. The sound board translates the data from the
digital files into analog sound. If you do not have a sound board, you will not be
able to hear this form of audio from your PlexWriter.
To listen to music through the computer’s sound bo ard, you can cont rol volume
with the volume control on the Windows Taskbar. You can also mute the sound
on your sound board and listen to music through headphones or self-powered
speakers.
NOTE
: The volume control on your drive adjusts only the sound level of the
headphone jack. It has no impact on the volume level in your computer or at the rear
panel audio output connectors.
PlexWriter 8/8/24U Installation and Users Manual 19
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Section 4. Using Your PlexWriter
Playing a CD Using Utilities
You can use SimpliCD to play CDs. Other alternatives for playing CDs include
audio utilities designed into your operating system (Media Player or CD Player in
Windows, for instance) or various other utilities that can be purchased commercially.
Playing a CD On a Macintosh
Mac users can run a program such as CDT Remote (which is typically included with
FWB’s CD-ROM toolkit).
Writing to CD-R and CD-RW Media
In conjunction with your PlexWriter drive, mastering or packet writing software such
as SimpliCD, EasyCD Creator and DirectCD allow you to write audio, video, data,
or other information to writable (CD-R) or rewritable (CD-RW) media. The
PlexWriter 8/8/24U writes to new high-speed CD-RW media, as well as to
conventiona l CD -RW me di a.
IMPORTANT:
conventional and the new high-speed CD-RW discs. Drives manufactured before
1997 cannot read CD-RW discs.
Plextor CD-ROM drives beginning with the 12/20PleX and newer can read CD-RW
discs, including the new, high-speed discs.
Most CD-ROM drives manufactured since 1997 can read both
Advantages of BURN-Proof Technology
The PlexWriter 8/8/24U incorporates BURNProof (Buffer Under-Run Proof )
technology, which guarantees that you can
write discs at high speed, and still use your computer for o ther tasks while you’re
writing.
The Problem: When you use a CD Recordable or CD ReWritable drive to write to a
CD-R or CD-RW disc, the disc needs a constant, steady flow of data to make a
successful write. If this flow is interrupted, you wind up with a d isc that is unusable.
You’ve just created a coaster for your table!
To prevent the interruption of data, every CD-R/RW drive has a buffer, a memory
chip that acts as a kind of “holding area.” (T ypically, the buffer size is 2 MB or 4
MB.) However, this buffer can be emptied quickly when you write at high speeds. It
can also be emptied if you use other applications (like surfing the Internet or playing
games or watching movies) while writing; or if your so urce drive cannot read data
fast enough because of its read ability; or because the source disc is poor quality and
read errors slow down the data streaming. Any of these factors can produce what is
known as “buffer underrun error.” Simply put, the buffer is drained of data, the flow
to the disc is interrupted—and you wind up with a useless disc.
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Section 4. Using Your PlexWriter
The Solution—BURN-Proof: This revolutionary technology compensates for any
interruption in data flow to the disc. BURN-Proof technology “remembers” where
writing stopped on the disc when the data flow was interrupted, then restarts writing
in the same place once the data is available again. The result is that your disc is
written successfully.
What BURN-Proof Means to You: BURN-Proof technology in your
PlexWrite r 8/8/24U means you can safely use your computer for other things while
you’re writing to a CD-R or CD-RW disc. It reduces the dreaded “coaster effect,”
and lets you multitask freely and easily without bringing the burn to a screeching
halt. All of this is done seamlessly, so you successfully create CDs on the first
attempt.
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Section 4. Using Your PlexWriter
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5. Maintenance and Troubleshooting
This chapter explains maintenance and troubleshooting procedures for your
PlexWriter drive.
With proper maintenance, you can prevent problems. If problems arise, you can
often solve many simple problems on your own, rather than wait for assistance from
a Plextor representative.
TIP
: Read all of the section that pertains to you (PC or Macintosh). Many of the
problems discussed happen only rarely, and others may seem as if they do not
pertain to you. However, if you are familiar with the variety of problems that can
occur, you will be better prepared to deal with them if they do occur.
Displaying the Serial Number
In addition to being able to view the serial number on the PlexWriter itself, you can
view the serial number in Windows.
To display the serial number:
1. Open My Computer.
2. Right-click on the icon for the PlexWriter drive and select Properties.
3. Select the Details tab and view the drive’s serial number.
Upgrading Firmware
Plextor creates firmware revisions to meet the peculiar needs of large computer
manufacturers. It is rare that these will impact the performance or operation of your
PlexWriter drive. However, we advise that our customers always update drives with
the latest available firmware. Before troubleshooting a possib le p r oblem with your
drive please make sure to visit our web site at www.plextor.com
the latest firmware.
NOTE
: The current recommended media lists are matched to the current firmware
revision of the drive. So it’s best to keep your Plextor drive’s firmware up to date.
To obtain new firmware for your PlexWriter drive:
1. Go to the Plextor web site at www.plextor.com
2. Look for firmware upgrades in the Support area, on the Downloads page. There
is a description of the latest firmware revision and its intended use.
3. Download the firmware to your computer.
.
to check i f you have
PlexWriter 8/8/24U Installation and Users Manual 23
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Section 5. Maintenance and Troubleshooting
To upgrade firmware:
1. Terminate any other applications be fore upgrading firmware.
2. Double-click the executable file (the filename ends in “.EXE”) that you
downloaded from Plextor’s web site. This runs the file.
3. Accept all defaults by continuing to click on the “Next” butto n. While the ne w
firmware is being loaded to the PlexWriter 8/8/24U drive, you can see the frontpanel LED indicator is blinking. When the firmware has been updated, you see
the message:
Firmware update has completed.
4. Reboot your computer to complete the firmware upgrade.
Troubleshooting
If you have problems during or right after installation of your PlexWriter drive, use
these tips to help find the problem. You can also use these charts to help find
problems that develop in existing installatio ns.
Start here if you're a PC user. If you have a Macintosh, start with page 34 and come
back here if you don't find the answer on that page.
Troubleshooting: General
Troubleshooting: General
Symptom Possible Causes Solutions
PlexWriter does
not respond (no
LED light; eject
button does not
work).
PlexWriter not
recognized by
computer.
Disc does not
rotate in
PlexWriter drive .
No power. Ensure the power cable is
connected securely to the
PlexWriter’s AC adapter.
No power. Ensure the power cable is
connected securely to the
PlexWriter’s AC adapter.
When the computer’s power is
turned ON, confirm that the
PlexWriter’s indicator LED is
illuminated briefly, then is
extinguished.
Wrong AC adapter. Use only the AC adapter shipped
with your PlexWriter.
USB cable isn’t
connected.
USB cable connection is required
for operation. Ensure that the USB
cable is securely inserted, and is
not damaged.
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Section 5. Maintenance and Troubleshooting
Troubleshooting: General
Symptom Possible Causes Solutions
Cannot eject tray.
Tray is locked by
mastering software.
CD was not properly
set into tray and is
stuck.
Refer to application documentation
on how to unlock the eject feature.
Turn OFF the PlexWriter’s power.
Then, at the PlexWriter’s front
panel, insert a thin object such as
the emergency stick or a paper clip
into the emergency eject hole and
eject the tray.
Troubleshooting: Reading Discs
Troubleshooting: Reading Discs
Symptom Possible Causes Solutions
PlexWriter drive
has read errors,
may not respond
when accessed
from My
Computer or
Explorer, or
cannot run a
program.
Defective CD-ROM,
CD-R, or CD-RW disc.
A fingerprint,
contaminants, or
scratches on the disc’s
surface may prevent
the drive from reading
or writing data.
Disc is badly
manufactured.
Bad connection
between the PlexWriter
drive and the computer.
Disc is inserted upside
down.
Blank CD-R or CD-RW
disc is inside the drive.
Clean the disc as detailed on page
18.
Try a different disc.
Try a different disc.
Make sure the USB cable is
securely connected to the
computer and the PlexWriter.
Inspect the USB cable for any
signs of distress, such as kinking.
Eject the disc and load it with the
label or text side up.
Remove the disc from the drive
and test the drive by using another
disc.
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Section 5. Maintenance and Troubleshooting
Troubleshooting: Reading Discs
Symptom Possible Causes Solutions
Cannot use other
CD-ROM drives
to read discs
written by
PlexWriter.
Trying to read a CDRW disc in a CD-ROM
drive that does not
support it.
UDF reader is not
installed on the system
to read CD-RW or
packet written discs
from a CD-ROM drive.
Use the PlexWriter to read CD-RW
discs or use a different CD-ROM
drive. Only CD-ROM drives
manufactured after 1997 can read
CD-RW discs.
Refer to your packet writing
software manual for how to obtain
a UDF reader and install it on the
computer where you need to
access these discs.
Session was left open
on a CD-R disc and
does not have a table
of contents.
Place this disc back into PlexWriter
and use the same software
originally used to write to it. Then
close the session/disc.
Excessive noise.
Excessive
vibration.
Slow read
performance.
CD is poorly balanced.
Poorly manufactured
discs or discs with
poorly distributed ink on
labeling cause
significant vibration at
high speeds because
they are out of balance.
Remove the adhesive label, if
present. Be careful not to damage
the foil underneath.
Clean the disc as detailed on page
18.
If there is no foreign substance on
the disc, contact the disc
manufacturer for a replacement.
Read errors may also
occur.
If the disc label
(especially adhesive
labels) adds more
weight to one area of
the disc than another it
can also cause the disc
to be out of balance.
Can read only
the last session
of a multisession
CD-R or CD-RW
disc.
“Import previous
session” or a similar
feature was not
enabled when the
multisession disc was
created.
Use CD-R or CD-RW mastering
software to import session(s). Such
features may vary in name
depending on the software being
used. Please refer to the
appropriate manual regarding this
feature.
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Section 5. Maintenance and Troubleshooting
Troubleshooting: Writing CD-R and CD-RW Discs
Troubleshooting: Writing CD-R and CD-RW Discs
Symptom Possible Causes Solutions
Writing error
occurs.
Network is being used.
Mouse was moved or
Windows screensaver
activated while writing.
Other applications are
running.
Power save mode is
active.
Shortage of PC
memory. If there is
insufficient main
memory in the PC,
data may be swapped
to the hard disk, and
this can cause a buffer
underrun.
Automatic thermal
recalibration triggered.
Some high-speed hard
disks are equipped with
an automatic thermal
recalibration function.)
Defective CD-R or CDRW media. CD-R or
CD-RW media may be
dirty, scratched, or
damaged.
If necessary, enable BURN-Proof
in the recording software. (Some
software packages have BURNProof support for the PlexWriter
drive permanently on, while other
software allows the user to select
whether it is on or off.)
If your software does not support
BURN-Proof and problems occur
when writing, reduce the load on
CPU resources. Some ways to do
this are:
Log off from the network.
Don’t use the mouse.
Disable the screensaver or
power save mode.
Exit all other applications.
If necessary, enable BURN-Proof
in the recording software.
Increase the PC’s main memory
capacity.
Turn off automatic thermal
recalibration for the hard disk.
Use another hard disk.
Re-Write using another CD-R or
CD-RW disc.
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Section 5. Maintenance and Troubleshooting
Troubleshooting: Writing CD-R and CD-RW Discs
Symptom Possible Causes Solutions
Cannot write to
CD-R or
CD-RW.
Using authoring
software other than
that bundled with
PlexWriter 8/8/24U.
Use the authoring software
provided with the unit.
To use other types of authoring
software, contact the supplier and
ensure the software supports the
PlexWriter PX-S88TU drive.
Supported software lists can also
be found on the Plextor web site at
www.plextor.com
CD-R/RW media not
appropriate.
Use CD-R/RW media supported
by Plextor. Supported media lists
can be found on the Plextor web
site at www.plextor.com
Disc inserted upside
down.
Reinsert the disc with the label
right side up.
Defective CD-R/RW
media.
CD-R/RW media may be dirty,
scratched or damaged. Re-write
using another CD-R/RW media.
Computer is short of
hard disk capacity.
Generally, 1.2 to 2 times the size
of the write data is required. This
may vary according to the write
method.
Delete files from your hard disk to
free up sufficient space; or use
another hard disk.
No power to
PlexWriter.
Ensure the power cord and AC
adapter are securely connected
.
USB cable is not
connected properly
Ensure the USB cable is securely
connected between the computer
and the PlexWriter, and that the
cable is not damaged.
.
.
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Section 5. Maintenance and Troubleshooting
Troubleshooting: Writing CD-R and CD-RW Discs
Symptom Possible Causes Solutions
CD-R or CD-RW
software cannot
detect PlexWriter.
Bad connection
between USB port and
PlexWriter 8/8/24U
drive.
Ensure the USB cable is securely
connected between the computer
and the PlexWriter, and that the
cable is not damaged.
Using authoring
software other than
that bundled with
PlexWriter 8/8/24U.
Use the authoring software
provided with the PlexWriter.
To use other types of authoring
software, contact the supplier and
ensure the software supports the
PlexWriter PX-S88TU drive.
Supported software lists can also
be found on the Plextor web site at
www.plextor.com
.
In the case of Windows
98SE, the USB storage
device driver is not
Install USB storage device driver
from setup CD that is bundled with
PlexWriter 8/8/24U.
installed.
USB cable is not
compatible with USB
Use the USB cabled bundled with
your PlexWriter drive.
2.0 or 1.1
Power is not switched
on.
Ensure LED of PlexWriter 8/8/24U
is on. If LED is not on, there is no
power.
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Section 5. Maintenance and Troubleshooting
Troubleshooting: Writing CD-R and CD-RW Discs
Symptom Possible Causes Solutions
Cannot add
information (add
writing) on CDR/RW.
Changed authoring
software.
If using different authoring
software than for the previous
writing, errors may occur. Always
use the same authoring software.
Short of CD-R/RW
capacity.
Capacity of standard CD-R/RW
media is limited to 650 MB (74-
min. type), including lead-in, lead-
out and TOC data. Use a different
CD-R/RW media if capacity is
insufficient on current media.
Using disc written on
non-Plextor CD-R or
Use CD-R or CD-RW disc written
by the PlexWriter 8/8/24U.
CD-RW drive.
Not enough disc
capacity.
Capacity of a standard 74-minute
CD is limited to 650 MB.
Use different CD-R or CD-RW
media if the capacity is insufficient.
The disc is written with
a CD-R or CD-RW
drive from another
vendor.
Use a different CD-R or CD-RW
disc.
Try to use same drive to add more
data to CD-R or CD-RW disc.
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Section 5. Maintenance and Troubleshooting
Troubleshooting: Writing CD-R and CD-RW Discs
Symptom Possible Causes Solutions
Cannot write at
8X.
PlexWriter 8/8/24U
drive is connected to a
USB 1.1 port.
When the PlexWriter 8/8/24U is
connected to a USB 1.1 port, the
maximum performance is 4X. The
drive must be connected to a USB
2.0 port to achieve 8/8/24
performance.
Buffer underrun occurs. Ensure the authoring software
supports BURN-Proof. If it
supports BURN-Proof, make sure
that BURN-Proof is enabled in the
application you are using.
If your software does not support
BURN-Proof and you have buffer
underrun problems, reduce the
load on CPU resources. Some
ways to do this are:
Log off from the network.
Don’t use the mouse.
Disable the screensaver or
power save mode.
Exit all other applications.
Defective CD-R media. CD-R media may be dirty,
scratched or damaged. Re-write
using a different piece of CD-R
media.
Using authoring
software other than
that bundled with
PlexWriter 8/8/24U.
Use the authoring software
provided with the PlexWriter.
If using other software, ensure that
PlexWriter 8/8/24U is supported by
the software. Contact the software
supplier to confirm.
Using poor quality
media.
Use the CD-R/RW media
recommended by Plextor.
Supported media lists can also be
found on the Plextor web site at
www.plextor.com
.
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Section 5. Maintenance and Troubleshooting
Troubleshooting: Writing CD-R and CD-RW Discs
Symptom Possible Causes Solutions
CD-ROM drive used
cannot read data fast
enough to record at
higher speeds, such as
8X.
If necessary, enable BURN-Proof
in the recording software.
If your software does not support
BURN-Proof, copy the data to the
computer’s hard disk, then record
from the hard disk to the
PlexWriter.
Cannot write at
8X (CD-RW).
CD-RW media is not
High Speed CD-RW.
Use High-Speed CD-RW media.
These discs are stamped with a
“High Speed CD-RW” logo.
PlexWriter 8/8/24U
drive is connected to a
USB 1.1 port.
When PlexWriter 8/8/24U is
connected to a USB 1.1 port, the
maximum write performance is 4X.
The drive must be connected to a
USB 2.0 port to achieve 8/8/24
performance.
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Section 5. Maintenance and Troubleshooting
Troubleshooting: Playing Audio Discs
Symptom Possible Causes Solutions
Disc doesn’t
rotate; no
sound from
headphones.
When playing
an audio CD,
you do not
hear sound
even though
everything
appears to be
functioning
normally.
Low sound
level from
PlexWriter
drive.
USB cable not attached. Both the AC adapter and the USB
cable must be attached in order for
the drive to operate.
Sound board volume
too low.
Mixer settings for
soundboard set too low
or muted.
Need sound board.
Sound board not
properly configured.
Low levels from audio
mixer.
Each sound board has a different
setting for each input source,
including one for CD-Audio. Run your
sound board’s mixer program and
verify that the volume is turned up or
not muted. You can do this by
double-clicking on the speaker icon
on your computer’s task bar.
Check your system configuration to
see if the sound board settings (such
as IRQ, memory, etc.) are conflicting
with other devices on the system.
Check if all the necessary drivers
and multimedia devices required by
your sound board are installed.
Check the master, CD and line levels
of all audio mixers.
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Section 5. Maintenance and Troubleshooting
Troubleshooting for Macintosh Users
Symptom Possible Causes Solutions
Drive will not
operate as CDROM, CD-R or
CD-RW
device.
Drive does not
respond.
Whether using the
PlexWriter as a
standard CD-ROM,
CD-R or CD-RW
device, you will need
additional software and
device drivers that are
not part of the
Macintosh operating
system.
Bad connection
between PlexWriter
drive and USB
interface.
You will need to purchase additional
software. Supported software lists
can also be found on the Plextor web
site at www.plextor.com.
Ensure the USB cable is securely
connected between the computer
and the PlexWriter, and that the
cable is not damaged.
34
PlexWriter 8/8/24U Installation and Users Manual
Page 41
6. Frequently Asked Questions about Writing
Can I use this USB PlexWriter if I have only USB 1.1?
Yes, the PlexWriter 8/8/24U will work with a USB 1.1 connection; however, the
speeds will be limited to 4X write, 4X rewrite and 6X read. To achieve the drive's
maximum speeds you need USB 2.0 built into your co mputer’s motherboard, or you
need to add a USB 2.0 adapter. Orange Micro makes PCI-to-USB 2.0 adapters, and
both Orange Micro and Adaptec make PCMCIA-to-USB 2.0 adapters for notebooks.
See the list of contacts on page 43.
What media should I use for my PlexWriter?
To achieve 8X CD-R writing speed you must use certified media; and to achieve 8X
CD-RW writing speed you must use high-speed CD-RW media. See the section on
“Recommended Media “on page 37 for a list of recommended media (including 8X
certified media) at the time this manual was printed. The most updated list of
supported media can be found on the Plextor web site at www.plextor.com
NOTE
: The current recommended media lists are matched to the current firmware
revision of the drive. So it’s best to keep your Plextor drive’s firmware up to date.
When can I use CD-RW media?
CD-RW media can only be used for writing in ReWritable drives. It is readable only
in ReWritable drives or newer MultiRead CD -ROM s with UDF readers installed.
UDF readers are available from software companies that develop packet-writing
software. With CD-RW media you can:
Use as if it were a large capacity floppy disc.
Transport files to and from work.
Copy your important data periodically.
Store large projects as you develop them.
What writing speed can I expect with CD-RW media?
The PlexWriter 8/8/24U supports new high-speed CD-RW media, and can write to
this media at speeds from 4X to 8X. You can also use conventional CD-RW media
in this PlexWriter; in this case, the drive writes at 2X or 4X speed.
When should I use CD-R media?
CD-R media can be read in most CD-ROM, CD-Recordable or CD-ReWritable
drives. Use CD-R media to:
Permanently archive important data.
Copy your music to CD for personal use.
Create specific format discs.
Create disc for distribution to others.
Share non-editable presentations
.
PlexWriter 8/8/24U Installation and Users Manual 35
Page 42
Section 6. Frequently Asked Questions about Recording
Why doesn’t CD Copier work?
Some possible reasons are:
Some CD-ROM drives are not fast enough for direct copying to the
PlexWriter. They cannot stream data fast enough to record at the
PlexWriter’s maximum speed or are not capable of digital audio extraction at
high speed.
The CD-R disc being used is poor quality, scratched, badly manufactured, or
has oily fingerprints.
Some CDs have copy prevention or other feature that does not allow direct
CD-to-CD duplication.
Software may not support that disc format.
You are trying to copy packet-written discs, which is not possible because of
the difference in technology between packet writing and mastering.
What causes buffer underrun errors?
Recording CDs requires a source device to provide an uninterrupted stream of data.
A buffer underrun occurs when the data stream is interrupted. This can occur if:
You do not ha ve BURN-Proof enabled in your softwar e or your software
does not support this feature.
Another application interrupts the writing process.
The write speed is set higher than the source drive can supply data.
The computer has insufficient RAM (random-access memory).
You are using poor quality discs, scratched discs, discs with fingerprints, or
badly manufactured discs.
Buffer underrun errors are not a problem with the PlexWriter 8/8/24U, thanks to its
remarkable BURN-Proof technology. To eliminate buffer underrun errors, simply
make sure BURN-Proof is enabled in the recording software. Some software
packages, such as Roxio’s Easy CD Creator, have BURN-Proof support for the
PlexWriter drive permanently on, while other software allows the user to select
whether it is on or off.
Can I use a DVD player as a source for audio recording?
In general, DVDs are a poor source for audio extraction. DVD drives typically have
poor extraction properties and therefore are not the best choice for quality
duplication of CDs. In many cases the burn is quicker, and the resulting copy better,
if you use the PlexWriter as both the source and destination drive.
36
PlexWriter 8/8/24U Installation and Users Manual
Page 43
Appendix A: PlexWriter Specifications
Minimum System Requirements
Computer Pentium 200-MHz CPU or faster.
Minimum RAM 64 MB
Hard disk size Minimum 800 MB. 1 GB of free space required to write to
a CD in Image mode
Operating system Windows 98SE, Windows ME, Windows XP, or Windows
2000. (USB storage driver from Plextor CD must be
installed to enable operation on Windows 98 SE.)
USB port Version 2.0 or 1.1
Recommended Media
CD-R: 8X, 4X, 2X TDK, Taiyo Yuden, Mitsui Chemicals, Ricoh, Kodak, Fuji
CD-RW: 8X–4X Ricoh, Mitsubishi Chemical
CD-RW: 4X–2X Mitsubishi Chemical, Ricoh, TDK
Supported Media
Supported Media,
Stamped CD
Supported Media, CD-R Orange Book Pt II-compliant discs (Type 74, Type 80)
Photo Film, Maxell, Mitsubishi Chemical, Pioneer
(All are rewritable up to 1,000 times.)
(All are rewritable up to 1,000 times.)
Red, Yellow Book-compliant discs
Supported Media,
Orange Book Pt III-compliant discs
CD-RW
Supported Media Size 12 cm
Usable Formats
Logical CD Read/Write CD-DA; CD-ROM (Mode 1); CD-ROM XA (Mode 2: form
1 or form 2 and mixed form); CD-ROM (Mixed Mode);
Photo CD; Video CD; CD-I (MPEG movies); CD-Extra
(CD-Plus); CD+G; CD Text
Writing Modes Track-at-Once, Disc-at-Once, Session-at-Once,
Multisession, Incremental packet writing (fixed and
variable packets)
Disc Diameter 12-cm diameter: Recording time 74 min, 79 min.
8-cm diameter: When using an 8-cm disc, maximum read
speed is 18x CAV, maximum record speed is 4X
PlexWriter 8/8/24U Installation and Users Manual 37
Page 44
Appendix A: PlexWriter Specifications
Performance Specifications
Sustained Read 24X CAV: 1.62 – 3.6 MB/s, +/- 5%
Mode-1: Stamp/CD-R
(When connected to USB 2.0 host)
18X CAV: 1.2 - 2.7 MB/s, +/- 5%
Mode-1, XA Mode-2, CD-DA: Stamp/CD-R
(When connected to USB 2.0 host)
10X CAV: 672 KB/sec - 1.5 MB/s, +/- 5%
Mode-1: Stamp/CD-R
XA Mode-2, CD-DA: Stamp/CD-R/CD-RW
(When connected to USB 2.0 host)
4X CLV: 600 KB/sec
Mode-1: Stamp/CD-R/CD-RW
XA Mode-2, CD-DA: Stamp/CD-R/CD-RW
Sustained Write 8X CLV: 1.2 MB/s (CD-R, high-speed CD-RW)
(When connected to USB 2.0 host)
4X CLV: 600 KB/sec (CD-R, normal CD-RW, high-speed
CD-RW)
2X CLV: 300 KB/sec (CD-R, normal CD-RW)
Burst Read, PIO Mode Mode 0, 3.3 MB/s
Mode 1, 5.2 MB/s
Mode 2, 8.3 MB/s
Mode 3, 11.1 MB/s
Mode 4, 16.6 MB/s
Burst Read, Multiword
DMA Mode
Burst Read, USB USB 1.1, 12 MB/s
Average Access Time,
Random Read
Disc Initialization Time From power on until disc is available to read:
Mode 0, 4.2 MB/s
Mode 1, 13.3 MB/s
Mode 2, 16.6 MB/s
USB 2.0, 480 MB/s
Notes:
For CD-DA, drive reads at 4X CLV with buffered read.
When using an 8-cm disc, maximum read speed is 18X
CAV, maximum record speed is 4X.
140 msec (24X CAV speed)
Maximum: 13 sec
Average: 11 sec
38
PlexWriter 8/8/24U Installation and Users Manual
Page 45
Appendix A: PlexWriter Specifications
Performance Specifications (continued)
Disc Ejection Time Less than 1 sec
Data Buffer 2 MB
Spindle Motor Brushless
Error Rate Mode 1: 1 Block/10
12
Bits
Mode 2: 1 Block/109 Bits (Average)
Front Panel
Eject Eject Button; Manual Emergency Eject; Software Eject
Indicator LED Orange: Playing disc
Slow blinking orange: Playing CD-DA
Rapid blinking orange: Writing to disc
Blinks when power applied
Disc Loading Auto
CD-Audio Controls Stop/eject
Side Panel
Headphone Jack Stereo mini-jack, 0.8V +/- 0.3V at 32 ohms
Headphone Volume
Control
Wheel knob
Power Switch Turns power on and off. 0 is off, 1 is on.
Rear Panel
Power Connector For connecting the AC adapter. Use only the AC adapter
shipped with the PlexWriter.
Center connector: DC +5.2V
Sleeve: Ground
AC Adapter Supplies DC +5.2V: Average 1A during writing, 1.1A
during reading. Maximum 2.0A.
USB Interface
Connector
USB Interface Complies with USB high speed and full speed.
USB type B connector.
PlexWriter 8/8/24U Installation and Users Manual 39
Page 46
Appendix A: PlexWriter Specifications
Environmental Conditions
Operating Temperature 0 to 40 degrees Celsius
Performance Guarantee
Temperature
Operating Humidity
Storage Temperature –40 to +60 degrees Celsius
Storage Humidity
5 to 40 degrees Celsius
20% to 80% (non-condensing)
20% to 95% (non-condensing)
Dimensions and Weight
Dimensions (W/H/D)
(excluding front bezel)
Weight 500 g
141 mm x 22 mm x 171 mm
Reliability
MTBF 60,000 Power On Hours (10% duty cycle)
Reading: 5,000 hours
Writing: 2,000 hours
Tray Loading 10,000 Load/Unload Cycles
40
PlexWriter 8/8/24U Installation and Users Manual
Page 47
Appendix B: Technical Support
Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient location.
Keep your drive’s serial number and a copy of your sales receipt handy as well.
If you experience a problem while installing or operating your PlexWriter drive,
please refer first to the relevant sections of this manual regard ing se tup and
installation (Chapters 1–3). If you do not uncover the solution there, please refer next
to the maintenance and troubleshooting chapter that begins on page 23. It contains
solutions to the most common types of problems fielded by our technical support
staff. You may also wish to refer to the Frequently Asked Questions (FAQ) section
of our web site to assist you in troubleshooting the problem on your own.
NOTE
: We encourage you to go the Plextor web site (www.plextor.com) before
attempting to contact Technical Support. The answers to the most common questions
callers ask can be found quickly in the support area. Select PlexHelper for online
troubleshooting or FAQs for common questions.
If you have not been successful in your quest, our Technical Support Department
will help you solve problems that relate specifically to your PlexWriter drive. In
many cases, a problem that appears to be caused by your PlexWriter actually
originates in another part of your computer. In such instances, our technical support
staff will try to help you identify the part at fault and will refer you to the
manufacturer of that part for further assistance.
How to Contact Us
There are several ways for you to contact Plextor’s Technical Support Department:
•
Visit our web site (www.plextor.com
Questions.
•
Send us e-mail at support@plextor.com
Technical Support Department at 303-708-0709. Include your telephone number
and the hours during which you can be reached. Be as detailed as possible in
describing your problem. Please include system configuration, hardware and
software, as well as versions of drivers used.
•
Call 800-886-3935 and select the technical support option.
) for answers to Frequently Asked
, or send a fax to the attention of the
PlexWriter 8/8/24U Installation and Users Manual
41
Page 48
Appendix B: Technical Support
Before You E-mail/Log On/FAX/Call
Please gather as much of the following information as possible before contacting us.
•
The serial number and TLA number of your PlexWriter. Your serial number can
be found both on the warranty card that accompanied the drive and on a label on
the drive itself. The TLA number appears on the drive label, in the barcoded
section with the serial number.
•
The version of authoring software you a re using, if applicable.
•
The latest version of firmware you loaded onto the drive, if applicable.
•
The operating system (Windows 2000, ME, XP, etc.) you are using.
•
The brand name and model number of your computer (e.g., Dell 466/NP, Micron
P66PCI Powerstation, ALR Evolution V, Apple Macintosh, Performa 575, etc.).
•
The type of USB interface (USB 1.1, USB 2.0) you use.
•
Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
Returns
You must receive an RMA (Returned Materials Authorization) number before any
Plextor drive can be returned for repair or replacement. Any drive sent to Plextor
without an RMA number will not be accepted.
You can contact our RMA Department and request an RMA number and RMA
forms at rmasupport@plextor.com
available on Plextor’s web site, in the Support/Warranty section.
Drives must be sent postage prepaid. The RMA numbers must be clearly visible on
the outside of the shipping box. We recommend that you insure your shipment, as
Plextor cannot be held responsible for any damage that may occur during shipment.
, or by fax at or 303-708-0709. Forms are also
42
PlexWriter 8/8/24U Installation and Users Manual
Page 49
Appendix C: Helpful Contacts
Use the contacts below for CD-R and CD-RW software and components, and for PC
vendors.
Contacts for CD-R and CD-RW Components
Company Phone Fax Product Web
Address
Applied
Microsystems
Corp.
Adaptec 408-945-8600 408-262-2533 USB adapters www.adaptec.
Creative
Labs
FWB 408-969-8620 408-969-8621 Mac device
HyCD, Inc. 408-988-8282 408-988-8585 Windows,
Oak Technology
Orange
Micro
Pacific
Inter
Connects
Plextor Recommend
Roxio 866-280-7694 303-684-3020 CD-R software www.roxio.
SONICblue
(Formerly
Diamond)
Testa CD
Labs (Part
of Oak
Technology)
800-426-3925 425-883-3049 Devices,
cables, acc.
405-742-6600
800-998-1000
408-737-0888 408-737-3838 SimpliCD www.oaktech.
714-779-2772 714-779-9978 USB adapters www.
408-542-8150
800-706-0510
800-468-5846 541-967-2485 Sound boards www.
520-529-8636
ext. 100
405-624-6780 Sound boards www.
drivers
UNIX CD-R
software
408-542-8151 Audio cables www.piccable.
boards, audio
cables, all
other technical
support needs
408-737-3838
(Oak
Technology)
CD-Tach
performance
benchmarks
www.amc.com
com
creativelabs.
com
www.fwb.com
www.cdr.com
(Goes to HyCD
web site)
com
orangemicro.
com
com
www.
plextor.com
com
diamondmm.
com
www.tcdlabs.
com
PlexWriter 8/8/24U Installation and Users Manual
43
Page 50
Appendix C: Helpful Contacts
Contacts for PC Vendors
Company Web Address
IBM http://ibm.com
Dell http://dell.com
Gateway http://www.gw2k.com
Compaq http://compaq.com
Hewlett Packard http://www.hp.com/
Intel http://intel.com
ASUSTeK Computer http://www.asus.com.tw/
GIGA-BYTE http://www.giga-byte.com/
ABIT http://www.abit-usa.com/
Aopen http://www.aopen.com/
EPOX http://www.epox.com/
SOYO Computers http://www.soyousa.com/
Tekram http://www.tekram.com/
FIC http://www.fic.com.tw/
Micro-Star International http://www.msi.com.tw/
I Will http://www.iwill.com.tw /
ELITEGROUP COMPUTER
SYSTEMS
Free Computer Technology http://www.freetech.com/
http://www.ecs.com.tw/
44
PlexWriter 8/8/24U Installation and Users Manual
Page 51
Appendix D: Warranty
PLEXTOR CORP . (“Plextor”) warrants your PlexWriter 8/8/24U against any defect
in material and workmanship, under normal use, for a period of one year following
its date of purchase. In the event this product is found to be defective within the
warranty period, PLEXTOR will, at its option, repair or replace the defective unit.
This warranty is void: a) if the unit is operated o r stored under abnormal use a nd
maintenance conditions; b) if the unit is repaired, modified or altered, unless such
repair, modification or alteration is expressly authorized in writing by PLEXTOR;
c) if the unit is subjected to abuse, neglect, lightning strike, electrical fault, improper
packaging, or accident; d) if the unit is installed improperly; or e) if the serial
number of the unit is defaced or missing.
PLEXTOR will not, under any circumstances, be liable for direct, special, or
consequential damages such as, but not limited to, damage or lo ss of property or
equipment, loss of profits or revenues, cost of replacement goods, or expense or
inconvenience caused by service interruptions. Under no circumstances will any
person be entitled to any sum greater than the purchase price paid for the unit.
To obtain warranty servic e, you must contact PLEXTOR’s Technical Support
Department by calling 800-886-3935. They will attempt to diagnose and correct your
problem by phone. If the unit does not function proper ly, they will issue a Ret urn
Material Authorization (RMA) number. You may be asked to furnish proof of
purchase to confirm that the unit is still under warranty.
All drives returned to PLEXTOR must be securely packaged and shipped postage
prepaid. All product returns must be authorized in advance by PLEXTOR’s
Technical Support Department. Authorization is confirmed by issuance of the RMA
number, which must be written prominently on the outside of the box in which the
defective unit is returned to PLEXTOR.
NOTE
: Warranty validity is limited to that applicable in the location where the drive
was originally purchased.
PlexWriter 8/8/24U Installation and Users Manual
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Appendix D: Warranty
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46
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A
ac adapter · 39
connecting · 4, 19, 39
access time · 38
adapter, USB 2.0 · 35
audio
CD-audio · 19
sound board audio · 19
troubleshooting · 33
audio CD, playing · 19
B
box
contents of · 3
shipping · 3
buffer · 39
buffer underrun · 20, 36
BURN-Proof · 2, 2 0, 36
burst read specification · 38
C
cable, USB · 4, 19
CD
playing · 19
playing on Macintosh · 20
writing · 35
CD Copier, problems with · 36
CD-audio · 19
controls · 39
CD-R
additional driver needed · 11
changing software and · 12
writing to · 20
CD-R media · 15, 35, 37
CD-ROM drive, requirement for · 2
CD-ROM media · 15
CD-RW
additional driver needed · 11
changing software and · 12
reading from · 20
writing to · 20
CD-RW media · 15, 35, 37
cleaning disc · 18
Index
compact disc rewritable h igh speed logo ·
15
components, contacts for · 43
computer, minimum · 2, 37
configuration
Macintosh · 2
minimum · 2, 37
PC · 2
connecting the d r ive · 8
connecting to Macintosh · 10
connector
headphone · 4, 19, 39
power · 4, 39
USB · 4, 39
contacts · 43
controls and features · 4, 39
controls, front-panel · 4, 39
current, input · 39
D
data buffer · 39
determining your operating system · 7
device driver requirements · 11
dimensions · 40
disc
cleaning · 18
diameter · 37
loading · 39
disc label · 18
disc tray · 4 , 16, 17
displaying the serial number · 23
drive
connecting · 8
connecting to Macintosh · 10
recognizing in Windows · 9
driver
additional needed for CD-R, CD-RW ·
11
device · 11
generic USB · 11
obtaining · 9
Windows 98SE · 9, 11
duplication software · 5, 12
DVD, using as audio source · 36
PlexWriter 8/8/24U Installation and Users Manual
47
Page 54
Index
E
eject button · 4, 1 6, 39
ejection time · 39
emergency eject hole · 4
environmental conditions · 40
error rate specification · 39
F
features and controls · 4
firmware
obtaining · 23
recommended media and · 23, 35
upgrading · 2, 23, 24, 35
formats · 37
frequently asked questions about writing ·
35
front-panel controls · 4, 39
H
hard disk size · 2, 37
headphone jack · 4, 19, 39
headphone volume control · 4, 19, 39
high-speed CD-RW media · 15
reading from · 20
humidity specification · 40
I
indicator LED · 4, 39
initialization time · 38
L
label, disc · 18
LED indicator · 4, 39
M
Macintosh
additional software needed · 12
drive installation · 10
minimum configuration · 2
playing CD on · 20
troubleshooting · 34
maintenance · 23
mastering software · 5, 12
media · 15
care and handling · 18
CD-R · 35, 37
CD-RW · 35, 37
firmware and · 23, 35
marking on · 18
recommended · 35, 37
supported · 37
memory, minimum · 2
minimum configuration · 2, 37
modes, writing · 37
MTBF · 40
O
operating position · 6
operating system
determining · 7
required · 2, 37
P
packet writing software · 5, 12
PC minimum configuration · 2
PC vendors · 44
performance
specifications · 38, 39
USB 1.1 and · 1
USB 2.0 and · 1
playing audio CD · 19
position, operating · 6
power connector · 4, 39
power switch · 4, 39
precautions · 5
R
RAM, mi nimum · 2, 37
read specification · 38
reading, troubleshooting · 25
rear-panel connectors · 4, 39
recognizing the drive in Windows · 9
reliability · 40
returns · 42
RMA number · 3, 42
Roxio software · 5, 12, 13
S
security sticker · 3
serial number
displaying · 23
recording · 8
shipping your drive · 3
side-panel connecto r s · 4, 39
48
PlexWriter 8/8/24U Installation and Users Manual
Page 55
Index
SimpliCD · 5, 12
software
application · 11, 12
device driver · 11
duplication · 5
installing · 11
mastering · 5
packet writing · 5
Roxio · 5, 12, 13
SimpliCD · 5, 12
sound board audio · 19
speed
reading · 38
writing · 31, 32, 35, 38
spindle motor · 39
support · 41
T
technical support · 41
temperature specification · 40
TLA code · 8, 42
tray
disc · 4, 16, 17
loading and unloading · 16, 17
tray loading specification · 40
troubleshooting
audio problems · 33
cannot add information to CD-R, CD-
RW · 30
cannot eject tray · 25
cannot run PlexWriter-created discs on
other drives · 26
cannot write at 8X · 31
cannot write CD-RW at 8X · 32
cannot write to CD-R or CD-RW · 28
CD Copier problems · 36
CD-R, CD-RW software does not
detect drive · 29
disc does not rotate · 24, 33
does not record at high speeds · 27
drive does not operate (Macintosh) · 34
drive does not respond · 24, 25
drive does not respond (Macintosh) ·
34
drive not recognized · 24
general problems · 24
low sound level · 33
Macintosh installation · 34
no audio · 33
no audio from headphones · 33
noise · 26
read errors · 25
reading discs · 25
reads only last session · 26
slow read performance · 26
vibration · 26
write errors · 27
writing CD-R, CD-RW · 27
U
upgrading firmware · 2, 23, 24, 35
usable formats · 37
USB
connector · 4, 39
driver · 11
driver for Windows 98SE · 11
interface · 1, 2, 37, 39
performance · 1
using version 1.1 · 35
USB cable · 4, 19
V
voltage, ac adapter · 39
volume control · 4, 19, 39
W
warranty · 45
weight · 40
Windows
displaying drive’s serial number · 23
Windows 2000 · 2
drive installation · 8
Windows 98SE · 2
drive installation · 9
manual driver installation · 9
Windows ME · 2
drive installation · 8
Windows XP · 2
drive installation · 8
write specification · 38
writing
frequently asked questions · 35
image · 2
modes · 37
writing from DVD as source · 36
writing to CD-R · 20
writing to CD-RW · 20
PlexWriter 8/8/24U Installation and Users Manual 49
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Index
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