Page 1
Model PX-W4824TU (External)
INSTALLATION AND USERS MANUAL
SEPTEMBER 2002
Page 2
Plextor reserves the right to make improvements in the products described in this
manual at any time without prior notice. Specifications are subject to change without
notice.
Plextor makes no representation or warranties with respect to the contents hereof
and specifically disclaims any implied warranties of merchantability or fitness for
any particular purpose. Further, Plextor Corp. reserves the right to revise this manual
and to make changes in its content without obligation to notify any person or
This manual is copyrighted, all rights reserved. It may not be copied, photocopied,
translated, or reduced to any electronic medium or machine-readable form without
organization of such revision or change.
Plextor’s prior permission.
Manual copyright ©2002 Plextor Corp. First edition, September 2002.
Licenses and Trademarks
Plextor and the Plextor logo are registered trademarks of Plextor Corp; and
PlexWriter, PoweRec and SpeedRead are trademarks of Plextor Corp. Other brands
and products are trademarks of their respective holders.
Record Your Serial Number
For future reference, record the serial number and the TLA code (found on your
drive’s label) in the space provided below.
TLA/Firmware Revision Number
Page 3
FCC NOTICE
This equipment has been tested and found to comply with the limits for a Subpart B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protectio n against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee interference will not occur in a
particular installation. If this equipment causes harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged t o try to correct the
interference by one or more of the following measures:
?? Reorient or relocate the receiving antenna.
?? Increase the separation between the equipment and receiver.
?? Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
?? Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications should be approved by the party responsible for compliance with FCC
Rules; otherwise, the user loses authority to operate the equipment.
LASER INFORMATION
These products have been designed and manufactured according to IEC 60825-1 on the Safety of Laser
products. This product comes under “Class 1 Laser Products.”
CAUTION: Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
A Laser Caution Label is attached on the bottom of the external drive model. The label reads:
“CAUTION – CLASS 3B INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE
TO THE BEAM.”
Detail of Laser Caution Labels Bottom View of Drive Showing Location
of Laser Caution Labels
The laser beam emitted from the optical pickup is invisible. Accordingly:
?? Do not open the optical pickup housing.
?? Obtain service only from Plextor-authorized personnel.
CAUTION: To disconnect the CD drive from an electrical current, pull out the power plug.
PlexWriter 48/24/48U Installation and Users Manual iii
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VORSICHT: DIE TRENNUNG VOM NETZ ERFOLGT DURCH ZIEHEN DES NETZSTECKERS.
Zur Einhaltung der Funk-Entstörung von nicht selbständig betreibbaren
Hochfrequenzgeräten (periphere Anlagenkomponenten).
Dieses Gerät entspricht als Einzelgerät den Funk-Entstöranforderungen der
Postverfügung Nr. 243/1991.
Wird das Gerät innerhalb einer Anlage zusammen mit anderen Geräten
betrieben, so muss bei Inansp ruchnahme der “Allgemeinen (Betriebs-)
genehmigung” nach der BMPT-AmtsblVfg Nr. 243/1991 die gesamte
Anlage folgenden Richtlinien entsprechen:
?? Grenzwertklasse B der EN55022
?? Auflagen nach § 2 der BMPT-AmtsblVfg 243/1991
ÜG -Vfg.243
Dies ist bei der Zusammensetzung einer Anlage (z.B. Computersystem) aus nur einzeln geprüften Geräten
nicht immer erfüllt.
iv PlexWriter 48/24/48U Installation and Users Manual
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Table of Contents
1. Getting Started...............................................................................................................1
About this Manual.........................................................................................................1
Meet Your PlexWriter 48/24/48U..................................................................................1
What the PlexWriter 48/24/48U Does......................................................................1
Minimum Configuration to Use the PlexWriter 48/24/48U...................................3
What You Can Do with the PlexWriter 48/24/48U.................................................3
What's in the Box ............................................................................................................4
Save Your Box! ...........................................................................................................4
PlexWriter Drive Features and Controls ......................................................................5
Front Panel..................................................................................................................5
Rear Panel....................................................................................................................6
About Software...............................................................................................................7
Precautions......................................................................................................................7
2. Connecting Your PlexWriter......................................................................................9
Determine Your Computer’s Operating System.........................................................9
Connect the PlexWriter Drive........................................................................................10
Record the Serial Number and TLA Code..............................................................10
Install in Windows XP, Windows 2000 or Windows Me....................................10
If You Have Windows 98SE.....................................................................................11
Make Sure the Drive Is Recognized.............................................................................11
If You Have a Macintosh...............................................................................................12
3. Using Your PlexWriter.................................................................................................13
What Media to Use........................................................................................................13
Install Device Drivers (Windows 98SE Only) .............................................................13
Tray Loading and Operation.........................................................................................14
Handling CD Media ...................................................................................................14
Cleaning Discs............................................................................................................15
Using the Writing Speed Indicator..............................................................................15
Using SpeedRead............................................................................................................16
What SpeedRead Does .............................................................................................16
Manually Enabling SpeedRead................................................................................16
Disabling SpeedRead.................................................................................................16
Advantages of BURN-Proof .........................................................................................17
Advantages of VariRec Technology...........................................................................17
How the Default VariRec Setting Is Determined....................................................18
Changing the VariRec Setting..................................................................................18
When You Write with VariRec.................................................................................18
Advantages of Overburn...............................................................................................18
4. Maintenance and Troubleshooting..............................................................................19
Upgrading Firmware .......................................................................................................19
Troubleshooting.............................................................................................................19
Using the Self-Test Diagnostics...................................................................................20
What You’ll Need.......................................................................................................20
PlexWriter 48/24/48U Installation and Users Manual v
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Table of Contents
CD Write/Read Test ...................................................................................................20
What the Self-Test Results Indicate.......................................................................21
Appendix A: PlexWriter Specif ications.........................................................................23
Appendix B: Technical Support.......................................................................................29
How to Contact Plextor Technical Support.................................................................29
Before You E -mail/Log On/FAX/Call...........................................................................30
Returns.............................................................................................................................30
Contacting Plextor’s RMA Department..................................................................30
Packing Your Drive....................................................................................................31
Shipping Your Drive to Plextor .................................................................................31
Appendix C: Warranty.......................................................................................................33
Index......................................................................................................................................35
Notes .....................................................................................................................................39
vi PlexWriter 48/24/48U Installation and Users Manual
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1. Getting Started
Congratulations! Thank you for purchasing the Plextor® PlexWriter™ 48/24/48U, a
reliable, high-performance external CD rewriter, recorder and reader that connects to
your computer with a USB cable. We appreciate the confidence you have shown in
us. Our goal is to put you—and keep you—on the leading edge of CD technology.
About this Manual
This manual explains how to connect and use your external PlexWriter 48/24/48U
drive. With USB, the installation process is simple. And if you have problems, fear
not. We have successfully walked through installation with millions of customers
who previously had lived in mortal terror of their computer.
Please read this manual carefully and keep it handy for easy reference. Use the
manual for installation, operation and troubleshooting. See your dealer or call
Plextor’s Technical Suppor t Department if your drive needs service. And if you run
into a problem that doesn't seem to be covered, please contact us. (See “Appendix B:
Technical Support” for the different ways you can contact us.) You will be
connected to our friendly, helpful band of tech support engineers, people who know
their stuff. What might seem like an uncooperative drive to you could very well be a
30-second fix to them. But we will never know unless you contact us.
Meet Your PlexWriter 48/24/48U
The PlexWriter 48/24/48U is a CD-ReWritable drive that provides professional
quality CD performance for writing, rewriting and reading.
What the PlexWriter 48/24/48U Does
The PlexWriter 48/24/48U:
?? Writes to CD-R (recordable CD) media at up to 48X speed.
?? Writes to Ultra Speed CD-RW (rewritable CD) media at 24X speed. The drive
also writes to High Speed CD-RW media at 4X and 10X, and to Normal Speed
CD-RW media at 4X speeds.
?? Reads CD-ROM and CD-R media at a maximum of 48X speed with an average
access time of 65 milliseconds. (Maximum read speed of CD-RW media is 40X.)
PlexWriter 48/24/48U Installation and Users Manual 1
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Section 1. Getting Started
The PlexWriter 48/24/48U has a high-speed Universal Serial Bus (USB) 2.0
interface. You can also use it with USB version 1.1 (although with USB 1.1 the
drive’s top performance is 4X for CD-R and CD-RW, and 6X for reading a CDROM). The PlexWriter 48/24/48U supports the ATAPI command set.
Reliable writing is virtually guaranteed, thanks to unique PoweRec™ (Plextor
Optimized Writing Error Reduction Control) circuitry. This feature automatically
detects the type of media being recorded and adjusts the PlexWriter 48/24/48U to
provide the optimum laser power and length of burn—which means the highest
quality playback.
New VariRec (Variable Recording) technology from Plextor, if supported by your
writing software, lets you manually adjust the laser burn parameters to match your
sound system or media. VariRec aids in achieving widely compatible audio discs.
The PlexWriter 48/24/48U supports the Mt. Rainier (MRW) function for the
formatting and management of CD-RW media. It also offers SpeedRead™, a feature
that boosts read speed to 48X without sacrificing data integrity or safe operation.
Another important feature of this drive is Overburn: If your application software
supports Overburn, you now have the capability to burn an audio disc up to 94
minutes 55 seconds in length, or a data disc up to 830 MB in capacity.
The PlexWriter 48/24/48U is compatible with Orange Book, Parts II and III. It is
fully MMC -compliant, and supports the following writing modes: Disc-at-Once,
Track-at-Once, Session-at-Once, and Multi -Session, as well as variable and fixed
packet writing. It also supports the UDF file system implemented through packet
writing.
The PlexWriter 48/24/48U supports running OPC and is compatible with Windows®
Plug & Play. Flash memory allows upgrading the PlexWriter 48/24/48U to the latest
firmware revision (available from the Plextor web site) without opening the
computer or physically accessing the drive. BURN-Proof™ technology eliminates
buffer underrun errors, which means you can safely use your computer for other
things while you’re writing to a CD-R or CD-RW disc.
Your PlexWriter also has a self-diagnostic feature. The drive can actually determ ine
if it is working properly, an invaluable feature for troubleshooting. And Plextor
backs up this remarkable drive with a one-year full warranty on parts and labor, and
unlimited toll-free tech support.
2 PlexWriter 48/24/48U Installation and Users Manual
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Section 1. Getting Started
Minimum Configuration to Use the PlexWriter 48/24/48U
PC Configuration:
?? Computer: Pentium II, 300-MHz CPU or faster.
?? Minimum RAM : 64 MB.
?? USB port : USB 2.0 or 1.1
?? Hard disk size: Minimum free space of 800 MB. To write to a CD in image
mode (that is, to write an image of a CD to your hard disk), you need 1 GB of
free space.
?? Operating system : Windows 98SE (Second Edition), Windows 2000, Windows
Me, or Windows XP.
NOTE : You must have one of these operating systems. In the case of Windows 98,
you must have Windows 98SE or later, and you need the Plextor USB driver,
supplied on your software disc or available on our web site.
Macintosh Configuration:
Macintosh with USB port and OS 8.6-9.x (provides USB 1.1) or with OS X
(provides USB 2.0).
What You Can Do with the PlexWriter 48/24/48U
Just look at some of the things you can do with your PlexWriter 48/24/48U:
?? Record data or audio onto writable or rewritable CD media.
?? Play music CDs.
?? Save photos and other images on rewritable or recordable CDs.
?? Create a “CD sneakernet” to share information with colleagues—just use
software such as Roxio DirectCD™ to drag and drop files onto CD-R or
CD-RW media, then continue adding files and sharing the same CD disc.
?? Archive images and video to CD.
?? Master new software programs on CD.
?? Periodically back up your computer's hard disk, including operating system,
hardware configuration, registry, program files and data.
PlexWriter 48/24/48U Installation and Users Manual 3
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Section 1. Getting Started
What's in the Box
What you find in your Plextor box depends on what the company that sold you the
box put in—or took out—while the Plextor drive was in their possession.
Plextor currently sells its PlexWriter 48/24/48U drive in this configuration:
?? PlexWriter 48/24/48U CD-RW drive
?? AC adapter
?? USB cable
?? Emergency eject tool
?? 1 piece of approved CD-R media
?? Plextor CD with authoring software bundle
?? PlexWriter 48/24/48U Installation and Users Manual
NOTE : This applies to the Plextor retail box. Your drive may have been shipped in a
different box with other contents, depending on whom you purchased the drive from
and what they included inside the box.
If the security sticker on top of your
box is cut, there may be a good
reason: for example, a dealer may
have added other components or
software. Carefully check the
contents to ensure nothing has been
removed. If something is missing,
contact the party from whom you
purchased the box for an explanation.
Save Your Box!
Be sure to save the box after you have
installed your PlexWriter drive. The
box and its packaging material were
designed and drop tested to ensure your
PlexWr iter can endure rough treatment
and still arrive in working order. If you
have to ship your drive back to Plextor,
you’ll want to send it in the original
box. (For more details about returning
your drive to Plextor, see “Returns” on
page 30.)
4 PlexWriter 48/24/48U Installation and Users Manual
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Section 1. Getting Started
PlexWriter Drive Features and Controls
Before proceeding, become familiar with the controls and features of your
PlexWriter drive. Match the parts of your drive to the illustrations below.
Front Panel
Figure 1: Front Panel of the PlexWriter 48/24/48U Drive
?? Tray front door: Attached to tray drawer.
?? Emergency eject hole: Insert emergency eject tool, paper clip, or other thin,
rigid object to eject tray if automatic eject button does not work. Turn OFF power
before using this feature.
?? Headphone jack: Stereo mini -jack for headphones and powered speakers.
?? Volume control: Controls volume of headphone jack.
?? LED indicator: Illuminated to indicate drive operation:
?? Green: Power is on and a disc in the drive; also green when BURN-Proof is
operating.
?? Amber: Reading a disc
?? Blinking amber: Writing data to disc. The LED changes its blinking interval
to indicate different writing speeds:
40-ms blink interval: 41-48X CD-R recording; or 24X CD-RW recording
(Ultra-Speed RW media)
80-ms blink interval: 32-40X CD-R recording; or 10X CD-RW recording
(High-Speed RW media)
150-ms blink interval: 24 X or lower CD-R recording; or 4X CD-RW
recording (Normal Speed RW media)
?? Also blinks green three times when SpeedRead is enabled.
PlexWriter 48/24/48U Installation and Users Manual 5
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Section 1. Getting Started
?? Eject button: Push once to eject tray. Push again to insert the tray back into the
PlexWriter. To prevent wear on the drive, always use the eject button to insert the
tray.
For SpeedRead, press and hold this button for 3 seconds or more before inserting
the disc. The LED indicator blinks green 3 times to indicate SpeedRead is
enabled. SpeedRead enables high speed (48X) CD reading.
Rear Panel
Figure 2: Rear Panel of the PlexWriter 48/24/48U Internal Drive
?? Analog audio output connectors: Output of analog stereo signal. Connect a
sound board or audio amplifier here, if desired. Connectors are standard RCA
type.
?? Power switch: Press this switch to turn power on or off. Press the “0” down to
turn power off, “1” to turn power on.
?? Power connector: Connect the AC adapter here.
CAUTION: Use only the AC adapter shipped with your PlexWriter.
?? USB connector: Connect the USB cable here.
CAUTION: Use only the USB cable shipped with your PlexWriter.
?? Self-test switch: For normal operation, leave the switch cover to the left and the
switch in the down (OFF) position. To have the PlexWriter execute its self-test
routine, disconnect the USB cable from the drive, slide the sw itch cover to the
right, and set the self-test switch to the up (ON) position using a pen point, paper
clip, or other similar object.
6 PlexWriter 48/24/48U Installation and Users Manual
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Section 1. Getting Started
About Software
In order to create CD-R and CD-RW discs you will need to have mastering, packet
writing, or duplication software installed on your computer system. If you purchased
a retail kit from Plextor, you’ll get software packages that include such software.
For details on the various software packages for writing to CD-R or CD-RW, please
visit the web sites of the companies whose software you are interested in, refer to
their user’s manuals, or look at the help option within the software. A list of various
software packages that you can use with your Plextor drive can be found in the
Support/Compatibility section of www.plextor.com.
Precautions
Like the rest of your computer system, your PlexWriter requires reasonable care in
its installation and use.
?? Keep the area around your drive clean from dust, smoke, and other contaminants.
?? Do not allow moisture or liquids, including water or cleaning fluids, to touch the
drive. Thinner, benzene, or alcohol -based solvents can mar your drive’s surface.
?? Do not drop or jolt the drive.
?? Do not move, carry or transport a disc in the drive because this can cause
damage.
?? Do not attempt to open the drive and service it yourself. Removing the cover may
expose you to harmful electrical voltages or the laser beam. For your safety,
entrust service to Plextor -authorized service personnel only.
?? Keep your CD discs free of dirt or other contaminants, by storing them in jewel
cases. Use only industry-standard discs. Do not insert dirty, warped, poorly
balanced, or cracked discs into the drive.
?? Do not clean discs using a circular moti on. Instead, using a soft, dry cloth, wipe
in a radial motion: start at the center of the disc and proceed to the outer edge.
PlexWriter 48/24/48U Installation and Users Manual 7
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Section 1. Getting Started
CAUTION: Operate your PlexWriter in horizontal position only. Plextor does not
guarantee the drive’s performance in a vertical position.
Figure 3. Operate Your PlexWriter in a Horizontal Position
8 PlexWriter 48/24/48U Installation and Users Manual
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2. Connecting Your PlexWriter
This chapter explains how to physically connect the PlexWriter to your computer. In
general, this is what you’ll do:
1. Determine if your computer is running the Windows XP, 2000, Me, or 98SE
operating system. If you have a Macintosh, ensure that it is running the
Macintosh OS 8.6 or higher (for USB 1.1) or OS X (for USB 2.0).
If you have Windows XP, 2000, or Me, go to step 2 now.
If you have Windows 98SE:
a) Insert the bundled Plextor Setup Disc in your CD-ROM drive.
b) Go to the Software Installation screen, and click on the button titled USB
Drivers.
c) Follow the prompts through the USB driver installation routine.
d) Reboot your computer.
2. Connect the AC adapter to an electrical outlet and to the PlexWriter.
3. Turn the PlexWriter’s power switch ON (the “1” position).
4. Connect the USB cable from your PlexWriter 48/24/48U drive to the computer.
That’s all there is to it! We’ll go over the procedure in more detail in the next few
pages.
If you have a PC, start here. If you have a Macintosh, go to “If You Have a
Macintosh” on page 12.
Determine Your Computer’s Operating System
To determine which operating system your computer uses:
1. Select the Start menu, then select Programs and choose Windows Explorer.
2. In Windows Explorer, select Help. The About line shows your operating system.
(For example, “About Windows 2000.”)
NOTE : Your computer must be running Windows 98SE, Windows 2000, Windows Me
or Windows XP or Macintosh. If you are not running one of these operating systems
you cannot use the PlexWriter 48/24/48U. You cannot use the PlexWriter 48/24/48U
with early versions of Windows 98; it must be Windows 98SE (Second Edition).
PlexWriter 48/24/48U Installation and Users Manual 9
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Section 2. Connecting Your PlexWriter
Connect the PlexWriter Drive
Before pr oceeding to install the PlexWriter drive on your personal computer, record
the serial number.
Record the Serial Number and TLA Code
Record the serial number and TLA number of your drive on the inside front cover of
this manual.
Install in Windows XP, Windows 2000 or Windows Me
If you have a computer with Windows XP, Windows 2000 or Windows Me, use the
following procedure to install your PlexWriter USB drive:
1. Turn ON your computer system.
2. Connect the AC adapter to your PlexWriter as shown in Figure 4.
3. Turn the PlexWriter’s power switch ON (the “1” is depressed).
4. Connect the USB cable from your PlexWriter 48/24/48U drive to the computer.
Figure 4. Connecting the AC Adapter and USB Cable
The drive is automatically recognized by the computer.
NOTE : If you cannot connect the USB cable to the PlexWriter, make sure the self-test
switch cover is to the left, covering the self -test switch.
10 PlexWriter 48/24/48U Installation and Users Manual
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Section 2. Connecting Your PlexWriter
If You Have Windows 98SE
If you have a computer with Windows 98SE, use the following procedure to install
your PlexWriter USB drive:
1. Turn ON your computer system and insert the bundled Plextor Setup Disc in your
CD-ROM drive. Go to the Software Installation screen, and click on the button
titled USB Drivers. Follow the prompts through the USB driver installation
routine. Reboot your computer.
2. Connect the AC adapter to your PlexWriter as shown in Figure 4.
3. Turn the PlexWriter’s power switch ON (the “1” is depressed).
4. Connect the USB cable from your PlexWriter 48/24/48U drive to the computer.
The procedure above loads the necessary drivers into the computer. After this
procedure, your PlexWriter drive should be recognized automatically by Windows
98SE on your computer.
Manual Driver Installation
If you have difficulty with the USB driver installation, you can manually install the
driver. To install the USB driver manually:
1. Use Windows Explorer to navigate to the \Drivers\98SE USB folder on the
Plextor Setup Disc.
2. Double-click on the file TPPINST.EXE.
This installs the USB driver for Windows 98SE.
Getting the Driver for Windows 98SE
If you do not have a Plextor Setup CD-ROM disc, you can download the USB
drivers for Windows 98SE. They are availabl e from the Plextor web site. Go to
http://www.plextor.com and follow the links from the home page to
Support \Downloads\Drivers.
Make Sure the Drive Is Recognized
After installation, make sure the PlexWriter drive is recognized by your computer.
To check whether it is recognized:
To see if the drive is recognized in Windows:
1. Turn the computer ON. After the computer boots up, you should see the
Windows display.
2. Open Windows Expl orer or My Computer and ensure there is an icon for the
PlexWriter. The PlexWriter may be D: or E: or another designator.
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Section 2. Connecting Your PlexWriter
3. In Windows 98SE, or Me, once the system comes up click the Start button, then
Settings, then Control Panel, then double-click on Syst em icon, then click on
Device Manager tab. Click the + sign next to the CD-ROM heading and look at
the PLEXTOR CD-R PX-W4824A entry underneath.
-orIn Windows XP or 2000, right-click on the My Computer icon and select
Properties. Click on the Hardware tab, then click on the Device Manager button.
Click the + sign next to the CD-ROM heading and look at the PLEXTOR CD-R
PX-W4824A entry underneath.
4. If your USB controller has a yellow diamond with an exclamation point (!),
contact your PC or motherboard manuf acturer for help, and to troubleshoot your
USB controller for driver compatibility or conflicts. It may just be a matter of
obtaining the latest USB driver, or a motherboard BIOS update, from the
manufacturer.
5. If the USB controller is listed and does not have a yellow diamond with an
exclamation point, but you do not see this drive listed as one of the devices,
contact our Technical Support group at 1-800-886-3935, or email us at
support@Plextor.com for help troubleshooting.
6. If the USB controller is listed and does not have a yellow diamond with an
exclamation point, but the PX-W4824TU is listed as a “USB Storage Device”,
select the “USB Storage device” and then select the “Remove” button. Reboot
your system. The system will do another hardware scan and should install the
driver properly.
If You Have a Macintosh
If you have a Macintosh, use the following pr ocedure to install your PlexWriter USB
drive:
1. Turn on the Macintosh.
2. Ensure you are running Macintosh OS 8.6 or higher (for USB 1.1) or OS X (for
USB 2.0).
3. Connect the AC adapter to your PlexWriter.
4. Turn the PlexWriter’s power switch ON (the “1” is depressed).
5. Connect the USB cable from your PlexWriter 48/24/48U drive to the Macintosh
computer.
The Macintosh automatically recognizes the PlexWriter, and you should be ready to
use the drive.
12 PlexWriter 48/24/48U Installation and Users Manual
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3. Using Your PlexWriter
This chapter explains how to use your PlexWriter drive and how to load, handle and
care for your CDs.
CAUTION: Ensure your PlexWriter is in a horizontal position. Plextor does not
guarantee the drive’s performance in a vertical position.
What Media to Use
Use the right media! Your PlexWriter drive's capabilities change depending on
which type of compact disc you use. It currently supports these types:
?? CD-ROM : You can immediately play or read prerecorded discs, such as audio
CDs and data discs.
?? CD-R: Recordable CD. You can record on these discs, but only once. You can
also read them.
?? CD-RW: Ultra Speed, High Speed, and Normal Speed ReWritable CD. These
discs support recording and re-recording (up to 1,000 times). You can also read
them.
To achieve 48X CD-R writing speed you must use certified 48X media; and to
achieve 24X RW writing speed you must use Ultra Speed RW media. See
“Recommended Media on page 23 for a list of Plextor -approved media at the time
this manual was printed, and see the Plextor web site at http://www.plextor.com for
an updated list.
You can write to Ultra Speed RW discs only on drives that support this new media.
Drives that are capable of writing to Ultra Speed RW media, such as the PlexWriter
48/24/48U, are identified by a “Compact Disc ReWritable Ultra Speed” logo.
Install Device Drivers (Windows 98SE Only)
In Windows, your PlexWriter acts as a "CD-ROM Drive" for purposes of installation
and setup. In some cases, you will need to install additional software to make use of
all of the features of the PlexWriter.
?? Using the PlexWriter on a PC:
?? As CD-ROM : The computer’s operating system, whether it is Windows XP,
Windows 2000, or Windows Me, supplies a generic USB device driver that
allows the PlexWriter to function as a standard CD-ROM drive. You don’t
need to install anything else.
If you have Windows 98SE, you need to install a special USB driver. You’ll
find this driver on the Plextor Setup Disc, or you can get it from the Plextor
web site at http://www.plextor.com. (Follow the links from the home page to
Support \Downloads\Drivers.)
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Section 3. Using Your PlexWriter
?? As a CD-R or CD-RW device: In order to write to CD-R or CD-RW media,
you will need additional software such as SimpliCD® or Easy CD Creator™.
If you purchased a kit from Plextor, this software is supplied.
?? Using the PlexWriter on a Macintosh :
?? Whether using the PlexWriter as a standard CD-ROM or as a CD-R or
CD-RW device, you will need additional drivers or software besides those
that are part of the Macintosh operating system. You will need to purchase
this software separately. The software compatibility list is available from
Plextor’s web site at www.plextor.com.
Before installing any software, check that the USB cable connection between your
PlexWriter and the computer is correct, and the PlexWriter is recognized by your
system.
Tray Loading and Operation
To load and unload the tray:
1. While the PlexWr iter drive is powered up, push the eject button on the front
panel. The tray drawer slides out in 3–4 seconds.
Figure 5: Loading the Tray
2. Lay a blank CD in the depression in the tray, label side up. The CD should lie flat
in the tray.
3. Press the eject button again and the tray will slide shut within seconds.
NOTE : Always use the eject button to close the tray in a smooth and secure manner.
Closing the tray by pressing the front of the drawer by hand is not recommended and
risks damage or premature wearing of the mechanism and your CDs.
Handling CD Media
Take care when handling blank CD-R and CD-RW media. Dust, scratches, and
fingerprints on either side of the disc can cause write errors during recording. When
picking up or holding blank media you can either place your fingers along the outer
edge of the disc, or place one finger through the center hole and one finger on the
outer edge. Once you have fini shed creating a disc, label it by writing on the top
using permanent ink.
14 PlexWriter 48/24/48U Installation and Users Manual
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Section 3. Using Your PlexWriter
CAUTION: We recommend using a “non-toxic” marker, such as a Sharpie? pen, that
conforms to the ASTM D-4236 standard. Some permanent markers will damage the
media. Also, do not press too hard when writing on the disc.
Cleaning Discs
For proper read and write performance, your CD-R, CD-RW, and CD-ROM discs
must be clean. Trying to record on a dirty disc may result in a failed session and ruin
the disc.
To clean the disc, wipe the disc using a clean, soft cotton cloth to remove surface dirt
such as fingerprints. Use a straight-line motion, wiping from the center out. Do not
wipe the disc in a circular motion.
Figure 6: Wipe the Disc from the Center Outward
HINT: Keep your discs in jewel cases at all times to prevent them from becoming dirty
or damaged.
Using the Writing Speed Indicator
When you are writing to a CD or CD-RW disc, the color and blink rate of the frontpanel LED indicator indicate the speed of writing, as follows:
LED blink interval in
milliseconds
Amber, 40 ms 41–48X CD-R;
Amber, 80 ms 32–40X CD-R;
Amber, 150 ms 4–31X CD-R;
Green blinking BURN-Proof working
Write speed
or Ultra-Speed (24X) CD-RW
or High-Speed (10X) CD-RW
or Normal Speed (4X) CD-RW
PlexWriter 48/24/48U Installation and Users Manual 15
Page 22
Section 3. Using Your PlexWriter
Using SpeedRead
The default reading speed for your PlexWriter is 40X. However, for some types of
discs, SpeedRead boosts this reading speed to 48X. SpeedRead gives you control of
the maximum read speed while maintaining data integrity and safe operation.
SpeedRead may be supported by the recording software you’re using. You can also
activate it manually with the eject button.
What SpeedRead Does
SpeedRead changes the default read speed from 40X to 48X (via hardware or
software) for the following types of discs:
?? Pressed data CD
?? CD-R data CD
Other disc types (for example, CD-DA, mixed mode, and CD-RW) are read at 40X
even with SpeedRead enabled.
CAUTION: Reading a poorly balanced or cracked data disc at 48X speed greatly
increases the likelihood of disc failure and damage to your drive, and people or items
located in front of the drive door. The Plextor warranty does not cover drive damage
resulting from shattered discs. Please examine your discs before use and verify there
are no visible cracks in the hub area. If the disc makes an abnormal or loud noise
during spinup, it may be an indication of a poorly balanced or eccentric disc. In this
case eject the disc immediately.
The PlexWriter’s reinforced tray bezel and drive bezel can resist the escape of the
disc or disc fragments in the event of disc failure at this high 48X speed.
Manually Enabling SpeedRead
You can manually enable SpeedRead before inserting a disc into the PlexWriter. To
manually enable SpeedRead:
1. Press and hold the eject button for three seconds or longer. The LED indicator
blinks green three times and the tray opens.
2. Insert the disc and close the tray using the eject button.
SpeedRead is now enabled. If the disc is a pressed data CD or a CD-R data CD, the
PlexWriter will read it at 48X speed.
Disabling SpeedRead
You can manually disable SpeedRead in either of two ways:
?? Eject the disc.
-or-
?? Turn off power to the drive.
16 PlexWriter 48/24/48U Installation and Users Manual
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Section 3. Using Your PlexWriter
Some specialized software supports setting SpeedRead. With this software, you can
select 48X as the default read speed via softwar e control. Check your software
manual for instructions for enabling and disabling SpeedRead with software.
Please see Plextor’s web site for current information regarding software support for
SpeedRead.
NOTE : If SpeedRead is selected by software, hardware control is overridden. When
the software disables SpeedRead, you can again change to SpeedRead using the
eject button.
Advantages of BURN-Proof
The PlexWriter 48/24/48U incorporates BURN-Proof, which guarantees that you can
write discs at high speed, and still use your computer for other tasks while you’re
writing.
To prevent the interruption of data during writing, every CD-R/RW drive has a
buffer, a memory chip that acts as a kind of “holding area.” (Typically, the buffer
size is 2 MB or 4 MB.) However, this buffer can be emptied quickly when you write
at high speeds, or if you use other applications (like surfing the Internet or playing
games or watching movies) while writing.
BURN-Proof compensates for any interruption in data flow to the disc. It
“remembers” where writing stopped on the disc when the data flow was interrupted,
then restarts writing in the same place once the data is available again. BURN-Proof
in your PlexWriter 48/24/48U means you can safely use your computer for other
things while you’re writing to a CD-R or CD-RW disc. It lets you multitask freely
and easily, and lets you successfully create CDs on the first attempt.
Advantages of VariRec Technology
This drive is equipped with VariRec (Variable Recording) technology, a feature
offered by Plextor that allows you to manually adjust the drive's laser power during
the audio recording process. VariRec supports 4X CD-DA writing with CD-R discs.
NOTE : In order for you to actually perform the adjustment, VariRec must be
supported by the recording software you’re using.
Being able to adjust the laser power during the recording process can have some
definite advantages. For instance, depending on the capabilities of your specific
audio equipment, you may be able to change the sound quality of your recordings to
suit the equipment. Or you may be able to correct compatibility problems that occur
when playing discs on certain audio players.
PlexWriter 48/24/48U Installation and Users Manual 17
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Section 3. Using Your PlexWriter
How the Default VariRec Setting Is Determined
In most cases you don’t have to worry about setting VariRec. The setting is 0 (zero)
by default, and this usually works best. This default setti ng is determined by a
combination of steps:
1. First, we test many types of CD-R media in our factory to determine the best
write strategy (laser power and other factors) for that media.
2. We include a table of the tested media and their write strategy in your drive’s
firmware. (This table is updated when you update your drive by downloading
new firmware from the Plextor web site.)
3. When you insert a recordable disc into your drive, Plextor’s PoweRec technology
automatically identifies the manuf acturer, model, and special features of the
media, then adjusts the laser power and writing speed so they’re at the optimum
settings for that disc.
4. The drive uses OPC (Optimum Power Control) to further fine-tune the laser
power setting to the specific disc that is in your drive.
5. The combined values of the pre-defined write strategies, along with the OPC test
results, create the default VariRec setting of zero.
Changing the VariRec Setting
VariRec lets you increase or decrease the laser power by up to 2 degrees in either the
positive or negative direction from this default. You can change the laser power to do
comparison testing with your CD player (home, auto, or CD-ROM drives) to find the
power setting that best suits you.
Changing the laser power changes the characteristics of the audio being written. You
can hear these changes during audio playback, although what you hear will depend
on speaker quality, audio settings, and environment.
When You Write with VariRec
VariRec writes in either Track -at-Once (TAO) or Disc-at-Once (DAO) mode. It
writes CD-DA (digital audio) on CD-R media at 4X speed, rather than at the full
speed of the drive. For this reason, audio recording using VariRec takes a bit longer
than a standard audio recording.
Advantages of Overburn
Overburn gives you the capability to burn an audio disc up to 94 minutes 55 seconds
in length, or a data disc up to 830 MB in capacity. In order to use the Overburn
feature, you need:
?? Recording software that supports Overburn.
?? Player software that recognizes the Overburned disc.
?? Either a 94-minute or a 99-minute disc to allow the Overburn.
Remember, even if you can Overburn a disc, your player software must be able to
recognize the Overburned disc, or you will not be able to play it back.
18 PlexWriter 48/24/48U Installation and Users Manual
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4. Maintenance and Troubleshooting
This chapter explains maintenance and troubleshooting procedures for your
PlexWriter drive.
With proper maintenance, you can prevent problems. If trouble arises, you can often
solve many simple problems on your own, rather than wait for assistance from a
Plextor representative.
Upgrading Firmware
Plextor creates firmware revisions to meet the peculiar needs of large computer
manufacturers. It is rare that these will impact the performance or operation of your
PlexWriter drive. However, we advise that our customers always update drives with
the latest available firmware. Before troubleshooting a possible problem with your
drive please make sure to visit our web site at www.plextor.com to check if you have
the latest firmware.
To obtain new firmware for your PlexWriter drive:
1. Go to the Plextor web site at www.plextor.com.
2. Look for firmware upgrades in the Support area, on the Downloads page. There
is a description of the latest firmware revision and its intended use.
3. Download the firmware to your computer.
To upgrade firmware:
1. Run the executable file that you downloaded from Plextor’s web site.
2. Accept all defaults by continuing to click on the “Next” button until you see the
message:
Firmware update has completed.
3. Restart your system.
Troubleshooting
If you have problems during or right after installation of your PlexWriter drive, visit
the Plextor web site to find tips to help find the problem.
PlexWriter 48/24/48U Installation and Users Manual 19
Page 26
Section 4. Maintenance and Troubleshooting
Using the Self-Test Diagnostics
The PlexWriter contains a set of se lf-test diagnostics that can help isolate trouble and
determine if a problem is in the PlexWriter drive or elsewhere.
The self-test consists of a CD write/read test.
What You’ll Need
To perform the self-tests you’ll need a blank piece of Plextor -certified CD-R media.
(See “Recommended Media” on page 23, or visit our web site.) The self-test will
write to this media, so you won’t be able to use this disc again.
CD Write/Read Test
This tests three functions of the drive: write, random access, and verify.
To perform the CD write/read test:
1. Unplug the USB cable from the rear of the PlexWriter.
2. Set the PlexWriter’s power switch to OFF (so the “0” is depressed).
3. Slide the SELF-TEST switch cover to the right to expose the self-test switch.
4. Set the self-test switch to the up (ON) position. Use a pen point, paper clip, or
other similar object.
5. While pressing the eject button, set the PlexWriter’s power switch to ON (the “1”
is depressed). The front-panel LED indicator blinks green and amber.
6. Insert a blank Plextor -certified CD-R disc. Be sure to use only CD-R media of
the type recommended by Plextor.
?? If the DISC indicator blinks amber three times, the loaded disc is not a blank
CD-R disc. Remove the disc and insert a blank, Plextor -certified CD-R disc.
7. The drive begins the diagnostic routine. Upon completion of the diagnostic, you
see the results:
?? If there was no problem, the disc is ejected automatically.
?? If there was a problem, the disc is not ejected, and you see the LED indicator
blink green. One green blink indicates a write or read error. Two green
blinks indicate an initialization error.
8. If the disc was not ejected automatically, press the eject button to eject the disc.
9. Turn OFF the PlexWriter power switch and set the self-test switch to the down
(OFF) position..
20 PlexWriter 48/24/48U Installation and Users Manual
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Section 5. Maintenance and Troubleshooting
10. Slide the self-test switch cover to the left so it is in place over the self-test switch.
11. Turn the PlexWriter’s power switch to ON (the “1” is depressed).
12. Connect the USB cable from your PlexWriter 48/24/48U drive to the computer.
NOTE: If you cannot connect the USB cable to the PlexWriter, make sure the self -test
switch cover is in the left position, covering the self -test switch.
What the Self-Test Results Indicate
?? If a drive passes the self-test, then the drive’s operation is OK.
?? If the drive fails the self-test, in some cases the problem may be caused by the
media. Try the self-test again using a different brand of CD-R media; if the drive
passes the se lf-test this time, the drive is OK.
PlexWriter 48/24/48U Installation and Users Manual 21
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Section 4. Maintenance and Troubleshooting
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22 PlexWriter 48/24/48U Installation and Users Manual
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Appendix A: PlexWriter Specifications
Minimum System Requirements
Computer Pentium II, 300-MHz CPU or faster.
Minimum RAM 64 MB
Hard disk size Minimum 800 MB. 1 GB of free space required to write to
Operating system Windows 98 SE, Windows Me, Windows 2000, Windows
USB port Version 2.0 or 1.1 (Version 1.1 only allows 4X
Recommended Media
??CD-R: 48X To ensure 48X write speed, Plextor recommends using
??CD-R: 40X Mitsui Chemicals, Maxell, Taiyo Yuden,
??CD-R: 4-32X Ricoh, Mitsui Chemicals, Maxell, Taiyo Yuden,
??CD-RW: 24X Verbatim/Mitsubishi Chemical
??CD-RW: 10X -4X Ricoh, Verbatim/Mitsubishi Chemical
a CD in image mode.
XP. (USB storage driver from Plextor CD must be
installed to enable operation on Windows 98 SE.)
Write/Rewrite and 6X Read performance. )
only certified 48X media available from Maxell,
Verbatim/Mitsubishi Chemical, and Taiyo Yuden.
CAUTION: High error rates may occur with media not
recommended for 48X speeds.
CAUTION: Possible damage to the disc or the PlexWriter
can occur at 48X if the disc is unbalanced, cracked or
chipped. Examine the disc before enabling SpeedRead.
NOTE : With PoweRec, some discs may be recorded at
16X because of lower quality media. When PoweRec is
disabled, you can write at any speed.
For the latest updated list of certified 48X media, see
Plextor’s web site at:
http://www.plextor.com
Verbatim/Mitsubishi Chemical
Verbatim/Mitsubishi Chemical
(All CD-RW media are rewritable up to 1,000 times.)
PlexWriter 48/24/48U Installation and Users Manual 23
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Appendix A: PlexWriter Specifications
Supported Media
Supported Media,
Stamped CD
Supported Media, CD-R Orange-Book Pt II-compliant discs (Type 74, Type 80)
Supported Media,
CD-RW
Supported Media Size 12 cm
Red, Yellow Book-compliant discs
(94-minute, 99-minute discs are supported by the
Overburn feature)
Orange-Book Pt III-compliant discs
Usable Formats
Logical CD Read/Write CD-DA, CD-Extra, CD-ROM Mode-1, CD-ROM XA,
Photo-CD, Video-CD, Multisession, CD TEXT, CD+G,
UDF, CD-I, CD-Mixed Mode
Write Methods Track-At-Once, Disc -At-Once, Packet Write (variable and
Performance Specifications
Read Speed, CD Speed Mode-1 Mode-2 CD-DA
14-32X Stamp,R,RW Stamp,R,RW Stamp,R,RW
10-24X Stamp,R,RW Stamp,R,RW Stamp,R,RW
8X CLV Stamp,R,RW Stamp,R,RW Stamp,R,RW
4X CLV Stamp,R,RW Stamp,R,RW Stamp,R,RW
NOTES: “Stamp” indicates commercially pressed “silver”
Write Speed, CD-R
Write Speed, CD-RW Ultra Speed media: 24X PCAV
fixed), Multi-session, Session-At-Once,
Mt. Rainier (MRW)
20-48X Stamp,R
18-40X Stamp,R,RW Stamp,RW Stamp,R
discs.
48X is obtained with SpeedRead activated; default is
40X.
For CD-R and CD-RW, maximum read performance
when connected to USB 1.1 host is 6X.
48X CAV
40X PCAV, 32X PCAV, 24X PCAV
20X CLV, 16X CLV, 8X CLV, 4X CLV
OPC: 16X
Data-in: 20X
VariRec: Works at 4X
High Speed media: 4X, 10X
Normal Speed media: 4X
NOTE : For CD-R and CD-RW, maximum write
performance when connected to USB 1.1 host is 4X.
24 PlexWriter 48/24/48U Installation and Users Manual
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Appendix A: PlexWriter Specifications
Performance Specifications (continued)
Transfer Rate Speed Write (Kbps) Read (Kbps)
48X 3000~7200 (CAV) 3120~7200 (CAV)
40X 3000~6000 (PCAV) 2710~6000 (CAV)
32X 3000~4800 (PCAV) 2170~4800 (CAV)
24X 3000~3600 (PCAV) 1600~3600 (CAV)
20X 3000 (CLV) —
16X 2400 (CLV) —
10X 1500 (CLV) —
8X 1200 (CLV) 1200 (CLV)
4X 600 (CLV) 600 (CLV)
Initialization Time < 13 sec. (typical), < 15 sec. (max.)
Time measured from power on until disc is available to
read
Access Time < 65 msec. (typical)
Time measured from start command until bus free (no
disconnect)
Sleep Mode Entered after 2 minutes of no access to drive
Wake Mode < 5 sec. (max.) to start drive after sleep
SpeedRead Enabled by pushing the eject button for more than 3
seconds. SpeedRead disabled when disc is ejected or
power turned off
Data Buffer 4 MB
Error Rate CD-ROM Mode 1: 1 block/1012 bits
CD-ROM Mode 2: 1 block/109 bits
Input Voltage +12V DC
Input Current Not available at time of printing. For the latest
specifications see Plextor’s web site at:
http://www.plextor.com
PlexWriter 48/24/48U Installation and Users Manual 25
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Appendix A: PlexWriter Specifications
Front Panel
Eject Eject button; manual emergency eject; software eject.
SpeedRead: When eject button pressed for 3 seconds,
PlexWriter reads CDs at 48X.
LED Indicator Green: Disc load
LED Indicator Blink
Interval and Write
Speed
Disc Loading Auto
Headphone Jack Stereo mini-jack, 0.8V +/- 0.3V at 32 ohms
Headphone Volume
Control
Blinking yellow: Reading disc
Blinking amber: Writing data to disc
Green during writing: BURN-Proof is active
Blinks green 3 times when SpeedRead is enabled
Write blinking speed
40ms amber: 41~48X CD-R; or Ultra-Speed CD-RW
80ms amber: 32~40X CD-R; or High-Speed CD-RW
150ms amber: 4~31X CD-R; or Normal Speed CD-RW
Wheel knob
Rear Panel
Power Connector For connecting the AC adapter. Use only the AC adapter
shipped with the PlexWriter.
USB Interface
Connector
Analog Audio Output Stereo analog output RCA connectors
Power Switch Turn power on/off
Self-Test Switch Enables self-test mode. USB cable must be removed to
USB type B connector.
Output 0.55V +/-0.1V at 10 K-ohms
I: Power on
0: Power off
slide switch cover
26 PlexWriter 48/24/48U Installation and Users Manual
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Appendix A: PlexWriter Specifications
AC Adapter
Input Voltage 100-220 Vac, 50-60 Hz
Output Voltage DC +12V
Host Interface
Interface type USB version 2.0 and 1.1 (USB 1.1 allows only 4X
write/rewrite and 6X read performance. )
Connector USB B type connector
Data transfers USB 2.0: 480 Mbps max. (high speed)
USB 1.1: 12 Mbps max.(full speed)
ATAPI support ATAPI-compliant
Inquiry string PLEXTOR sp CD-R sp sp sp PX -W4824A
NOTE: “sp” indicates a single space.
Environmental Conditions
Operating Temperature
Performance Guarantee
Temperature
Operating Humidity
Storage Temperature –40 to +60 degrees Celsius
0 to 35 degrees Celsius
5 to 35 degrees Celsius
20% to 80% (non-condensing)
Storage Humidity
20% to 95% (non-condensing)
Dimensions and Weight
Dimensions (W/H/D)
Weight 2,200g max.
169 mm (W) x 58mm (H) x 247.5mm (D)
6.65" x 2.28” x 9.74"
1 lb.
Reliability
MTBF 60,000 power on hours
Tray Loading 50,000 load/unload cycles
PlexWriter 48/24/48U Installation and Users Manual 27
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Appendix A: PlexWriter Specifications
Safety and EMC Standards
Country/ Region Type Agency Standard
USA Safety UL UL 1950
Laser FDA FDA 21 CFR
EMC FCC Part 15 Subpart B
Canada Safety CSA CSA 22.2 No. 950
Europe Safety CE EN60950/IEC60825-1
Laser CE IEC 60825-1
EMC CE EN55024, EN50022
Taiwan EMC BSMI CNS13438 Class B
Korea EMC MIC
Australia/NZ EMC C-Tick AS/NZS 3548(CISPR 22)
UL1950 (C-UL Mark)
28 PlexWriter 48/24/48U Installation and Users Manual
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Appendix B: Technical Support
Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient location.
Keep your drive’s serial number and a copy of your sales receipt handy as well.
If you experience a problem while installing or operating your PlexWriter drive,
please refer first to the rel evant sections of this manual regarding setup and
installation (Chapters 1–3). If you do not uncover the solution there, please refer next
to the maintenance and troubleshooting chapter that begins on page 19. You may
also wish to refer to the Frequently Asked Questions (FAQ) section of our web site
to assist you in troubleshooting the problem on your own.
NOTE : We encourage you to go the Plextor web site (www.plextor.com) before
attempting to contact Technical Support. The answers to the most common questions
callers ask can be found quickly in the support area. Select PlexHelper for online
troubleshooting or FAQs for common questions.
If you have not been successful in your quest, our Technical Support Department
will help you solve problems that relate specifically to your PlexWriter drive. In
many cases, a problem that appears to be caused by your PlexWriter actually
originates in another part of your computer. In such instances, our technical support
staff will try to help you identify the part at fault and will refer you to the
manufacturer of that part for further assistance.
How to Contact Plextor Technical Support
There are several ways for you to contact Plextor’s Technical Support Department:
?? Visit our web site (www.plextor.com) for answers to Frequently Asked
Questions.
?? Send us e-mail at support@plextor.com. Include your telephone number and the
hours during which you can be reached. Be as detailed as possible in describing
your problem. Please include system configurati on, hardware and software, as
well as versions of drivers used.
?? Call 800-886-3935 and select the tech support option.
PlexWriter 48/24/48U Installation and Users Manual 29
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Appendix B: Technical Support
Before You E-mail/Log On/FAX/Call
Please gather as much of the following information as possible before contacting us.
?? The serial number and TLA number of your PlexWriter. Your serial number can
be found both on the warranty card that accompanied the drive and on a label on
the drive itself. The TLA number appears both on the drive label and on a sticker
at the rear of internal drives.
?? The latest version of firmware you loaded onto the drive, if applicable.
?? The version of the Windows, Mac, or UNIX operating system you are using.
?? The brand name and model number of your computer (e.g., Dell 466/NP,
Hewlett-Packard Pavilion 752n, Apple Maci ntosh, etc.).
?? The type of VGA, Super VGA, or other graphics board you use.
?? Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
Returns
In the unlikely event that you need to return a drive to Plextor, you need an RMA
(Returned Materials Authorization) number. You need this number before any
Plextor drive can be returned for repair or replacement. Here’s how you get an RMA
number and return your drive:
1. When you contact Plextor Technical Support, you receive a Tech Support Ticket
Number.
2. Then you contact Plextor’s RMA Department by phone (800-886-3935), e-mail
(rmasupport@plextor.com), or fax (510-651-9765) and get an RMA Request
Form. These forms are also available on Plextor’s web site, in the
Support/Warranty section.
3. Fill out the RMA Request Form, include the Tech Support Ticket Number, and
e-mai l or fax the form to Plextor to request an RMA number.
4. Plextor then sends you the RMA form with the RMA number and shipping
information included.
5. When you receive the RMA number, pack the Plextor drive securely in a box,
and include the RMA form as a packing slip.
6. Write the RMA number in large letters on the outside of the box, and ship it to
Plextor.
Contacting Plextor’s RMA Department
You can contact our RMA Department and request RMA forms at:
?? rmasupport@plextor.com
?? Or by fax at 510-651-9765
?? Or by calling us at 800-886-3935
30 PlexWriter 48/24/48U Installation and Users Manual
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Appendix B: Technical Support
Packing Your Drive
Check the drive to make sure there is no disc inside, and if possible, pack your drive
in the original box. Some of our customers have not held on to their boxes and have
had to resort to less-than-secure methods to get drives back to us.
CAUTION: Never ship the drive with a CD still in it.
If you did not receive a box (for example, your drive came pre-installed in a
computer), we recommend you pay a packaging store (such as Mail Boxes Etc.) to
ship your drive. If you don’t have a packaging store in your area, ask for packaging
pointers when you contact us to get an RMA number before returning any drive.
Shipping Your Drive to Plextor
Be sure to write the RMA number on the outside of the shipping box. Any drive sent
to Plextor without an RMA number will not be accepted.
NOTE : The RMA number must be clearly visible on the outside of the shipping box.
Drives must be sent postage prepaid. We recommend that you insure your shipment,
as Plextor cannot be held responsible for any damage that may occur during
shipment.
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Appendix B: Technical Support
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32 PlexWriter 48/24/48U Installation and Users Manual
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Appendix C: Warranty
PLEXTOR CORP. (“Plextor”) warrants your PlexWriter 48/24/48U against any
defect in material and workmanship, under normal use, for a period of one year
following its date of purchase. In the event this product is found to be defective
within the warranty period, PLEXTOR will, at its option, repair or replace the
defective unit.
This warranty is void: a) if the unit is operated or stored under abnormal use and
maintenance conditions; b) if the unit is repaired, modified or altered, unless such
repair, modification or alteration is expressly authorized in writing by PLEXTOR;
c) if the unit is subjected to abuse, neglect, lightning strike, electrical fault, improper
packaging, or accident; d) if the unit is installed improperly; or e) if the serial
number of the unit is defaced or missing.
PLEXTOR will not, under any circumstances, be liable for direct, special, or
consequential damages such as, but not limited to, damage or loss of property or
equipment, loss of profits or revenues, cost of replacement goods, or expense or
inconvenience caused by service interruptions. Under no circumstances will any
person be entitled to any sum greater than the purchase price paid for the unit.
To obtain warranty service, you must contact PLEXTOR’s Technical Support
Department by calling 800-886-3935. They will attempt to diagnose and correct your
problem by phone. If the unit does not function properly, they will issue a Return
Material Authorization (RMA) number. You may be asked to furnish proof of
purchase to confirm that the unit is still under warranty.
All product returns must be authorized in advance by PLEXTOR’s Technical
Support Department. Authorization is confirmed by issuance of the RMA number,
which must be written prominently on the outside of the box in which the defective
unit is returned to PLEXTOR.
All drives returned to PLEXTOR must be securely packaged and shipped postage
prepaid.
The drive will be returned to the customer at Plextor’s expense when originating
within the United States. For a drive originating outside of the United States, the
customer is responsible for shipping costs in both directions.
NOTE : Warranty validity is limited to that applicable in the location where the drive
was originally purchased.
PlexWriter 48/24/48U Installation and Users Manual 33
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Appendix C: Warranty
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34 PlexWriter 48/24/48U Installation and Users Manual
Page 41
Index
A
ac adapter · 27
connecting · 6, 26
access time · 25
analog audio output · 26
analog audio output connectors · 6
ATAPI support · 27
audio
analog · 26
digital · 18
B
box
contents of · 4
shipping · 4, 30
buffer · 25
BURN-Proof · 2, 17
LED indicator and · 5, 26
C
cable, USB · 6
call ticket number · 30
CD
Plextor · 4
read formats · 24
CD-DA · 18
reading speed with SpeedRead · 16
CD-R
additional driver needed · 14
media · 13
read formats · 24
reading speed · 1
reading speed with SpeedRead · 2, 16,
24
writing speed · 1, 24
CD-ROM, playing · 13
CD-RW
additional driver needed · 14
media · 13
read formats · 24
reading speed · 1, 24
reading speed with SpeedRead · 16
writing speed · 1, 24
cleaning disc · 15
closing tray · 14
computer, minimum · 3, 23
configuration
Macintosh · 3
minimum · 3, 23
PC · 3
connecting the drive · 10
connecting to Macintosh · 12
connector
power · 6, 26
USB · 6, 26
connectors and switches, rear-panel · 6,
26
connectors, analog audio output · 6
controls and connectors, rear-panel · 5
controls and features · 5, 6
controls, front-panel · 5, 26
D
data buffer · 25
data disc, reading speed with SpeedRead ·
16
determining your operating system · 9
device driver requirements · 13
diagnostics · 2, 20
digital audio · 18
dimensions · 27
disc
cleaning · 15
loading · 26
drive
connecting · 10
connecting to Macintosh · 12
recognizing in Windows · 11
driver
additional needed for CD-R, CD-RW ·
14
generic USB · 13
obtaining · 11
Windows 98SE · 11, 13
PlexWriter 48/24/48U Installation and Users Manual 35
Page 42
Index
E
Easy CD Creator software · 14
eject button · 6, 26
closing tray · 14
SpeedRead and · 6, 26
EMC standards · 28
emergency eject hole · 5
emergency eject tool · 4
environmental conditions · 27
error rate specification · 25
F
features and controls · 5, 6
firmware · 18
obtaining · 19
upgrading · 19
formats · 24
CD-R · 24
CD-ROM · 24
CD-RW · 24
front-panel controls · 5, 26
color · 15, 26
SpeedRead and · 16, 26
M
Macintosh
additional software needed · 14
drive installation · 12
minimum configuration · 3
maintenance · 19
media · 13
care and handling · 15
recommended · 23
supported · 24
memory, minimum · 3
minimum configuration · 3, 23
mounting position · 8, 13
Mt. Rainier · 2
MTBF · 27
N
normal speed CD-RW media · 1, 13, 15,
24, 26
H
hard disk size · 23
headphone jack · 5, 26
headphone volume control · 26
high speed CD-RW media · 1, 13, 15, 24,
26
high-speed CD-RW media · 13
host interface · 27
humidity specification · 27
O
OPC · 2, 18
operating position · 8
operating system
overburn · 2, 18
P
I
indicator LED · 5
initialization time · 25
inquiry string · 27
L
laser power
adjusting with VariRec · 2
optimum · 2
laser power, adjusting with VariRec · 17,
18
LED indicator · 5, 26
blink rate · 15, 26
BURN-Proof and · 26
packing for shipment · 31
PC minimum configuration · 3
performance
Plextor CD · 4
power connector · 6, 26
power switch · 6
PoweRec · 2, 18
precautions · 7
36 PlexWriter 48/24/48U Installation and Users Manual
determining · 9
required · 3, 23
requirements for · 18
USB 1.1 and · 2
USB 2.0 and · 2
disabling · 23
writing speed and · 23
Page 43
Index
R
RAM, minimum · 3, 23
read specification · 24
reading speed · 24
CD-DA · 16
CD-R · 1
CD-RW · 1, 16, 24
data discs · 16
SpeedRead and · 2, 16, 24
rear-panel connectors and switches · 6, 26
rear-panel controls and connectors · 5
recognizing the drive in Windows · 11
recording length, extending · 18
reliability · 27
returns · 30
RM A number · 30, 31
running OPC · 2
S
safety standards · 28
security sticker · 4
self-test diagnostics · 2, 20
self-test switch · 6, 20
serial number, recording · 10
shipping your drive · 4, 30, 31
SimpliCD · 14
sleep mode · 25
software · 7
Easy CD Creator · 14
SimpliCD · 14
specifications
performance · 24, 25
speed
monitoring · 15, 26
reading CD-R · 1
reading CD-RW · 1, 24
writing CD-R · 1, 24
writing CD-RW · 24
SpeedRead · 2, 16, 24
disabling · 16
eject button and · 6, 26
enabling manually · 16
LED indicator and · 16, 26
software overrides hardware settings ·
17
stereo output signal · 6
support · 29
T
technical support · 29
temperature specification · 27
TLA code · 10
transfer rate · 25
tray
closing · 14
front door · 5
loading and unloading · 14
tray loading specification · 27
troubleshooting
self- test diagnostics · 2, 20
U
ultra speed CD-RW media · 1, 13, 15, 24,
26
upgrading firmware · 19
usable formats · 24
USB
connector · 6, 26
data transfer rate · 27
driver · 13
driver for Windows 98SE · 13
interface · 2, 3, 23, 27
performance · 2
USB cable · 6
V
VariRec · 2, 17
changing setting · 18
default setting · 18
volume control · 5, 26
PlexWriter 48/24/48U Installation and Users Manual 37
Page 44
Index
W
wake mode · 25
warranty · 33
weight · 27
Windows 2000 · 3
drive installation · 10
Windows 98SE · 3
drive installation · 11
manual driver installation · 11
Windows Me · 3
drive installation · 10
Windows XP · 3
drive installation · 10
write specification
CD-R · 24
CD-RW · 24
writing speed
CD-R · 1, 24
CD-RW · 1, 24
monitoring · 15, 26
38 PlexWriter 48/24/48U Installation and Users Manual
Page 45
Notes
PlexWriter 48/24/48U Installation and Users Manual 39
Page 46
Notes
40 PlexWriter 48/24/48U Installation and Users Manual
Page 47
Notes
PlexWriter 48/24/48U Installation and Users Manual 41
Page 48
2000
3935
9755
PLEXTOR CORP.
48383 Fremont Blvd.
Suite 120
Fremont CA 94538-6509
Phone:
E-mail: info@plextor.com
www.plextor.com
Fax:
510-440-
800-886510-651-
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