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Savi® W730

Multi Device Wireless Headset System

User Guide

Contents

Welcome

4

 

 

 

 

 

 

 

System Requirements

4

 

 

 

What's in the Box

5

 

 

 

 

 

Base and Headset Basics

6

 

 

 

Accessories

7

 

 

 

 

 

 

 

Customize Your Headset

8

 

 

 

Change the Eartip

8

 

 

 

 

Position Your Headset

8

 

 

 

Left Ear Wearing

9

 

 

 

 

Charge Your Headset

10

 

 

 

 

Desk Phone: Connect and Call

11

 

 

Choose Desk Phone Setup

11

 

 

Make a Desk Phone Call

 

12

 

 

Mobile: Connect and Call

13

 

 

 

Computer: Connect and Call

14

 

 

Connect Your Computer

 

14

 

 

Place a Softphone Call

14

 

 

Position Your Base

14

 

 

 

 

Headset Features

15

 

 

 

 

 

Headset Controls

15

 

 

 

 

Headset Power

15

 

 

 

 

Headset Battery Level

16

 

 

Mute your Headset During a Call

16

Adjust Your Headset Volume

16

 

Turn On/Off Headset LED

17

 

 

Out of Range Warning Tones

17

 

Base Features

18

 

 

 

 

 

 

Base Buttons

18

 

 

 

 

 

Base Subscription Button

18

 

 

Set the Range

 

19

 

 

 

 

 

Bluetooth Pairing Button

19

 

 

Daily Use

21

 

 

 

 

 

 

 

Incoming Calls

21

 

 

 

 

 

Outgoing Calls

21

 

 

 

 

 

Multi-Phone Status

23

 

 

 

Mobile Phone and Headset Audio

23

Combine Audio From Any Two Lines or Channels 23

Conference Up to Three Additional Headsets 23

Advanced Use

25

 

 

Install Plantronics Software

25

Plantronics Control panel

25

 

Devices Tab

25

 

 

Device Settings > Base Tab

26

 

Device Settings > Headset Tab

28

Device Settings > Security Tab

30

Applications Tab 30

 

 

2

Preferences

30

About Tab

31

Plantronics Update Manager 31

Troubleshooting

33

Headset

33

Desk Phone

34

Mobile

34

 

Softphone

34

3

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W730 Wireless Headset System which has a WO2 base and a WH210 headset.

Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

System Requirements

Computer

Supported Operating Systems: Windows XP®, Windows Vista®, Windows® 7

Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or equivalent (Recommended)

RAM: 96 MB (Minimum); 256 MB (Recommended)

Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)

Microsoft Windows XP-ServicePack 3 (SP3) or later (Recommended) Microsoft Windows VistaService Pack 1 (SP1) or later (Recommended)

Display

At least 800 x 600, 256 colors

1024 x 768 high color, 32-bit(Recommended)

Browser

Internet Explorer® V6 or better must be on the user’s system (Required)

4

What's in the Box

Headset

Base and charging cradle

Eartips

USB cable

Telephone interface cable

Power supply

5

Base and Headset Basics

Base

1

Power jack

8

Computer button

2

Handset lIfter jack

9

Mobile phone button

3

Telephone interface cable jack

10

Desk phone button

4

USB port

11

Bluetooth pairing button/LED

5

Desk phone speaking volume

12

Subscription button/LED

6

Desk phone configuration switch

13

Charging LED

7

Desk phone listening volume

 

 

Headset

1

Volume up button

4

Indicator light

2

Volume down button

5

Microphone

3

Call control button

 

 

6

Accessories

1Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset.

2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.

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Customize Your Headset

Customize the headset by changing the eartip, wearing it on the right or left and optimizing the position of the microphone.

Change the Eartip The headset comes with apre-installedeartip. To install a different eartip see the following:

1Remove the pre-installedeartip by pushing in and turning the eartip CLOCKwise, then pull firmly.

2Choose the size and style of eartip that fits most comfortably. Align eartip tabs with notches in headset. Push in firmly and twist COUNTER clockwise.

 

NOTE When installing a gel tip ensure the raised part of the eartip is pointed toward the curved

 

section of the headset as shown.

Position Your Headset

When you wear the headset, the microphone should rest as close to your cheek as possible

 

without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize

 

the position of the headset.

1

Slide the headset over and behind your ear, then press gently toward your ear.

2 Rotate the microphone boom until it is pointed toward your mouth.

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Left Ear Wearing 1 The headset can be converted for wearing on left ear as follows:

2 Turn microphone boom around.

3 Rotate microphone boom down.

9

Charge Your Headset

1Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base.

2Plug one end of power supply into power jack on back of the base and other end into working power outlet.

3Place the headset in the charge cradle. The charging LED will flash green when charging the headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.

NOTE This product has anon-replaceablebattery. Contact Plantronics for replacement information.

10

Desk Phone: Connect and Call

Choose Desk Phone

Choose a desk phone setup A, B or C and connect cables.

Setup

A Desk phone (standard)

 

USE

Connect one end of the telephone interface cable to the back of the base

Disconnect the handset coil cord from the base of the desk phone and re-connectit to the telephone interface cable junction box.

Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone.

NOTE If your phone has abuilt-inheadset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

BDesk phone + HL10 lifter (sold separately)

See the user guide at plantronics.com/accessories for details.

USE

CDesk phone + EHS cable (sold separately)

See the user guide at plantronics.com/accessories for details.

USE

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Make a Desk Phone Call 1 While wearing headset, short press base desk phone button.

NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.

2If you do not hear a dial tone, open side panel and adjust middle configuration switch A-G until you do. Default settingA works for majority of desk phones.

3Dial test call from desk phone.

4End call by pressing headset call control button.

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Mobile: Connect and Call

Your mobile phone can be paired to multiple headsets and hands-freedevices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base.

1Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again.

2Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.

3If prompted by mobile phone, type 0000 as passcode.

Bluetooth indicator LED on base will turn solid blue when base has an active connection with mobile phone.

4While wearing headset, short press base mobile button.

5Dial test call from mobile phone.

6End call by pressing headset call control button.

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Computer: Connect and Call

Connect Your Computer 1 Connect the USB cable.

2Load the Plantronics software by visiting plantronics.com/software and click on the download button.

For a list of compatible softphones, visit plantronics.com/software

Place a Softphone Call 1 While wearing your headset, short press the base computer button.

2Dial a call from your computer softphone.

3End the call by pressing the headset call control button.

Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

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Headset Features

Headset Controls

Now that you’ve assembled your headset, installed the software and

 

connected your phones, read this section to learn about the headset

 

features, how to use the controls and more.

1Volume up/Flash button

Increase the volume Press the volume button up +

 

Flash between calls

During a call, long press the volume button up + for 1.5 seconds

2

 

Volume down/Mute button

 

Decrease the volume

Press the volume button down –

 

Mute/unmute a call

To mute/unmute the headset, press the volume button down – for 1.5

 

 

seconds

3

 

 

Call button

 

 

Place, answer, end a call Press the call control button

4Headset LED Flashes white when in use

5Microphone

CAUTION For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visitplantronics.com/healthandsafety.

Headset Power If the headset battery is installed and charged, the headset is automatically on. The headset does not have an on/off button. If you won’t be using the headset for a long period of time and the headset will not be in the charging cradle, place the headset in sleep mode.

Place the Headset in Sleep Mode

Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of standby time.

1While the headset is idle, press the call button for three seconds until you see the headset flash white twice. .

2To wake the headset, press the call button again until you see two white flashes or hear three high tones.

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Headset Battery Level

Mute your Headset During a Call

Adjust Your Headset

Volume

Battery Storage Time

If you remove a fully charged battery from the headset, it will provide up to 75 days of battery storage time, stored under normal conditions.

Talk Time

With a single full charge, the headset will provide up to 6 hours of continual talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a long distance from the base.

Low Battery Warning

If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately or swap out the low battery with a fully-chargedbattery.

If you are not on a call and press the call button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately or swap out the low battery with a fully-chargedbattery.

Headset Battery Status

There are two ways to determine your headset battery status.

View System Tray Icon

With Plantronics software installed, a headset icon will appear in your system tray, displaying battery status. A warning will be issued if your headset’s battery is critically low.

Use the Base

When the system is idle, short press the base subscription button once to get feedback on the headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating your headset battery level.

Headset Battery

Computer Button

Mobile Button LED

Desk Phone Button

Level

LED on base

on base

LED on base

 

 

 

 

75–100%

50–75%

25–50%

0–25%

To mute/unmute a call, press the volume down button for at least 1.5 seconds.

When mute is activated, the base button will be solid red and you will hear three high tones

(you will still be able to hear the caller). These tones will repeat every 60 seconds while mute is active. When unmuted, you will hear three low tones.

Fine-tuneyour headset volume by pressing the volume up button (increase)or volume down button(decrease).

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Make general volume adjustments for the desk phone with the base volume dials.

For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.

NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control Panel on the Preferences Tab.

For Windows Vista and Windows 7 systems

Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound >

Playback. Click “OK” to confirm your change.

For Windows XP systems

Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds and

Audio Devices > Audio tab > Sound Playback. Click OK to confirm changes.

Turn On/Off Headset LED The headset LED will flash when you are on a call or the headset is in use. The LED can be turned off.

When you are not on a call, press the headset volume down button for three seconds until the headset flashes white twice to toggle the LED on or off.

Out of Range Warning

If you are on a call and go out of the operating range, you will hear three low tones. You will

Tones

hear a single mid tone when you are back in range.

 

If you stay out of range, active calls will be suspended. Calls will be re-establishedwhen you

 

walk back into range. If you remain out of range for more than 5 minutes, the system will drop

 

the call.

 

If you are not on a call and go out of the operating range and press the call button, you will

 

hear a single tone for the button press and three low tones for the failure to make a link.

 

 

 

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Base Features

 

This section describes the base, its buttons and their functions.

Base Buttons

Basics

 

When you press on a base button, you are opening a phone line/audio channel. Depending on

 

the circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone.

 

The base buttons allow you to switch to a different phone line/audio channel.

 

Change your default outbound line

 

This feature sets the preferred outbound line when the headset call control button is pushed

 

while all lines are idle.

 

With the system idle, you can change your default outbound line by pressing the desired

 

outbound base button until it flashes green four times.

 

You can also change the default outbound line using the Plantronics Control Panel by going to

 

Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base.

Base Subscription Button

The headset and base that came in the box are subscribed (connected) to each other. However,

 

if you wish to use a new headset or need to restore subscription to your current headset (base

 

subscription button is red), the units can be subscribed to each other by the following

 

methods.

 

The subscription button is the silver trim with four dots on the front of the base.

Automatic secure subscription

With your system idle, docking a new headset will automatically subscribe it to the base, making it the primary headset. The base subscription LED will blink green/red during subscription mode and remain green when the new subscription is established.

Manual secure subscription

With your system idle and your headset docked, double press the subscription button on the base. The subscription light will flash red and green. When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.

Manual over-the-airsubscription

1With your system idle and your headset undocked, double press the subscription button on the base. The subscription light will flash green and red.

2Press the volume up button on the headset for three seconds until the headset LED turns solid white. When the subscription light on the base remains solid green, the headset and base are subscribed to one another.

NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempt has failed and should be repeated.

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End Subscription

If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state.

Disabling Over-the-AirSubscription

The Savi system ships with the over-the-airsubscription enabled. In amulti-shiftenvironment, you may want to disable this mode of subscription. You can enable/disableover-the-airsubscription with the base subscription button or with the Plantronics Control Panel.

While your system is idle, hold the subscription button and the PC phone button down simultaneously until the PC phone button LED flashes. It will flash red for 4 seconds when over- the-airsubscription has been disabled or green for 4 seconds when enabled.

You can also enable/disable over-the-airsubscription with the Plantronics Control Panel. Go to

Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base > Over-the-

Air-Subscription.

Base Subscription Button LED

 

Base Subscription LED

Base Status

 

 

 

 

Flashes green and red

Primary headset subscription mode

 

 

 

 

Solid green

Primary headset subscribed to base

 

 

 

 

Solid yellow

Active conference call with guest headsets

 

 

 

 

Solid red

No headset subscribed

Set the Range

 

Changing the range can help with desk phone/PC audio quality, improve user density or

 

restrict range of users.

 

 

You can change the range using the subscription button on the base. With the system idle,

 

press the subscription and desk phone buttons for three seconds. The desk phone button will

 

flash green for high range. If you press the subscription button again for three seconds, the

 

desk phone button will flash yellow for medium range. If you press the subscription button

 

again for three seconds, the desk phone button will flash red for low range.

 

 

 

 

Setting

Range

 

 

 

 

High

up to 350 ft.

 

 

 

 

Medium

up to 150 ft.

 

 

 

 

Low

up to 50 ft.

 

 

 

You can also set the range using the Plantronics Control Panel. Go to Start > Programs >

 

Plantronics > Plantronics Control Panel > Device Settings > Base > Range.

Bluetooth Pairing Button

Auto Connect Feature

 

 

Once you have paired and connected your mobile phone to the base, the base will automatically

 

connect to it when you are in range of your base.

You can manually disconnect your mobile phone from the base by short pressing the base

Bluetooth pairing button when it is solid blue. However if you do this, you must manually

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reestablish a connection with your mobile phone by pressing the base Bluetooth button again, before the auto connection feature will resume.

You may customize this feature by using the Plantronics Control Panel by going to Start >

Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto

Connect to Mobile Phone.

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