Plantronics VVX 300, VVX301, VVX 310, VVX 311, VVX 400 Quick Start Guide

VVX® 300 and 400 Series

Quick Start Guide

Note:

For more information on your Polycom VVX
business media phones, see user documentation, including Quick User Guides and User
Guides, on your phone’

http://support.polycom.com/PolycomService/support/us/support/voice/business_media_p
hones/

Package Contents

VVX 300 Series Phone

VVX 300/301/

310/311

® ®

s Support page on Polycom V

VVX 400 Series Phone

VVX 400/401/

410/411

300 series and VVX 400 series

oice Support:

Optional Accessories

AC power adapter

(varies by region)

For more information, contact your reseller.

VVX Expansion Module

(paper display)

VVX Expansion Module

(LCD color display)

Features

Security slot
(on back)

Hookswitch

Reversible tab
(for wallmount
installation)

Speaker

Dialpad

Transfer

Messages

Hold

Connect Cables

Screen

USB port
(on back; 401/411 only)

Message Waiting
Indicator

Line keys
(6 keys on 400 series)

Home key
Soft keys

Navigation keys/
Select key

Headset key

Speakerphone key

Mute key

Volume keys

Microphone

Cable groove

(Press headset cable

into groove)

AC power connection (optional accessory)

Use if Power over Ethernet (PoE) is unavailable

Passthrough ethernet connection to PC

(optional; extra cable not included)

AUX

Auxiliary port

(for future use)

Optional PC port cable should be

rated CAT-5E.

Cable groove

(Press straight part

of handset cable

into groove)

AUX

Connect Stand*

Fully insert the stand into one
of the slots on the back of the
phone. The slot you choose
determines the angle of the
phone.

*For wallmount installation, an optional accessory is available. For more information, contact your reseller.

Connect Optional Headset

Note: Your phone supports
wired headsets, including
electronic hookswitch (EHS)
headsets.

For connection directions,
refer to your headset
documentation. Standard
headsets typically use the
RJ-9, while
EHS headsets use the RJ-9
and serial port.

RJ-9 port

Connect Optional USB Devices

On VVX 401/411 phones,
you can attach a USB
headset, or a USB flash
drive to record calls, use
the Digital Picture Frame
feature, or to change the
background picture on
your phone. To learn more,
see your phone’s User
Guide.

Serial port

AUX

USB port

Copyright, Safety Notices

LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product
will be free from defects in workmanship and materials, under normal use and service,
for one year from the date of purchase from Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and
expense, to repair the defective product or part, deliver to Customer an equivalent
product or part to replace the defective item, or if neither of the two foregoing options are
reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become
the property of Polycom. Replacement products or parts may be new or reconditioned.
Polycom warrants any replaced or repaired product or part for ninety (90) days from
shipment, or the remainder of the initial warranty period, whichever is longer. Products
returned to Polycom must be sent prepaid and packaged appropriately for safe
shipment, and it is recommended that they be insured or sent by a method that provides
for tracking of the package. Responsibility for loss or damage does not transfer to
Polycom until the returned item is received by Polycom. The repaired or replaced item
will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after
Polycom receives the defective product, and Polycom will retain risk of loss or damage
until the item is delivered to Customer.
EXCLUSIONS. Polycom will not be liable under this limited warranty if its testing and
examination disclose that the alleged defect or malfunction in the product does not exist
or results from:

 Failure to follow Polycom’s installation, operation, or maintenance instructions.
 Unauthorized product modification or alteration.
 Unauthorized use of common carrier communication services accessed through the

product.

 Abuse, misuse, negligent acts or omissions of Customer and persons under

Customer’s control;

or

 Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or

other hazards.
WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW,
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN
LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT,
ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES
NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
SERVICE AGREEMENTS. Please contact your Polycom Authorized Reseller for
information about service agreements applicable to your product.
SOFTWARE SUPPORT. Polycom will provide support for software running on the
Product if all of the following conditions are satisfied:

 The product is under warranty or is covered by a Polycom service contract;

CE Mark R & TTE Directive (EU Only)

Polycom (UK) Ltd tímto prohlašuje, že tento Polycom je ve shodě se základními VVX 300/301/310/311/400/401/410/411
požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr Polycom VVX 300/301/310/311/400/401/410/411
overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

Hiermit erklärt Polycom (UK) Ltd, dass sich das Gerät Polycom in VVX 300/301/310/311/400/401/410/411
Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der

Käesolevaga kinnitab Polycom (UK) Ltd seadme Polycom vastavust direktiivi VVX 300/301/310/311/400/401/410/411
1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.

Hereby, Polycom (UK) Ltd. declares that this is in compliance with the essential VVX 300/301/310/311/400/401/410/411
requirements and other relevant provisions of Directive 1999/5/EC.

Por medio de la presente Polycom (UK) Ltd declara que el Polycom cumple con VVX 300/301/310/311/400/401/410/411
los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.

ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Polycom (UK) Ltd ΔΗΛΩΝΕΙ ΟΤΙ Polycom VVX 300/301/310/311/400/401/410/411
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ

Par la présente Polycom (UK) Ltd déclare que l’appareil Polycom est conforme VVX 300/301/310/311/400/401/410/411
aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

Con la presente Polycom (UK) Ltd dichiara che questo Polycom VVX 300/301/310/311/400/401/410/411VVX

300/301/310/311/400/401/410/411 è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla

Hér með lýsir Polycom (UK) Ltd yfir því að Polycom er í samræmi við VVX 300/301/310/311/400/401/410/411
grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC

Ar šo Polycom (UK) Ltd deklarē, ka Polycom atbilst Direktīvas 1999/5/EK VVX 300/301/310/311/400/401/410/411
būtiskajām prasībām un citiem ar to saistītajiem noteikumiem.

SAFETY AND REGULATORY INFORMATION. This device complies with Part 15 of the
FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any
interferences received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This

equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

Hereby, Polycom, Inc. declares that the products in this manual are CE marked and in
compliance with all EU directives and regulations that apply to them including: R&TTE
Directive 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from
Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or
modifications not expressly approved by Polycom, Inc. could void the user’s authority to
operate the equipment.
Operating Ambient Conditions:

 Operating temperature: +32 to 104°F (0 to 40°C)
 Relative humidity: 5% to 95%, non-condensing
 Storage temperature: -40 to +160°F (-40 to +70°C)

Installation must be performed in accordance with all relevant national wiring rules.

L’Installation doit être exécutée conformément à tous les règlements nationaux applicable
au filage électrique.
The outlet to which this apparatus is connected must be installed near the equipment and
must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit
être installée près de l’équipement et doit toujours être facilement accessible.
When using Power over Ethernet (PoE), the equipment is to be connected only to PoE
networks without connections to the outside plant.

Lorsque vous utilisez une alimentation électrique par cable ethernet (PoE - Power over

 The product software is the current major version or the next preceding major version

(software

 revisions are labeled as “x.y.z,” with the first two digits designating major versions).
 The product software comes with 90-day software warranty, providing for software

updates (minor releases/bug fixes). To continue to receive support, purchasing a

maintenance contract is the most economical solution.
Requests for software support should be made through the Polycom Reseller from
whom the product was purchased.
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM
EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN
CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF
INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,
PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF
POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S
OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
DISCLAIMER. Some countries, states, or provinces do not allow the exclusion or
limitation of implied warranties or the limitation of incidental or consequential damages
for certain products supplied to consumers, or the limitation of liability for personal injury,
so the above limitations and exclusions may be limited in their application to you. When
the implied warranties are not allowed to be excluded in their entirety, they will be limited
to the duration of the applicable written warranty. This warranty gives you specific legal
rights which may vary depending on local law.
GOVERNING LAW. This Limited Warranty and Limitation of Liability shall be governed
by the laws of the State of California, U.S.A., and by the laws of the United States,
excluding their conflicts of laws principles. The United Nations Convention on Contracts
for the International Sale of Goods is hereby excluded in its entirety from application to
this Limited Warranty and Limitation of Liability. All rights reserved under International
and Pan‐American Copyright Conventions. No part of the contents of this manual may
be copied, reproduced, or transmitted in any form or by any means, or translated into
another language or format, in whole or part, without written consent from Polycom, Inc.
Do not remove (or allow anybody else to remove) any product identification, copyright or
other notices. Polycom, the Polycom logo design, and Polycom VVX 300/301, 310/311,
400/401, and 410/411 are trademarks of Polycom, Inc. in the U.S. and various other
countries.
COPYRIGHT. All rights reserved under International and Pan-American Copyright
Conventions. No part of the contents of this manual may be copied, reproduced, or
transmitted in any form or by any means, or translated into another language or format,
in whole or part, without written consent of Polycom, Inc. Polycom and the logo design
are registered trademarks and Polycom VVX 300/301, 310/311, 400/401, and 410/411
are trademarks of Polycom, Inc. in the United States, and various countries. Do not
remove (or allow any third party to remove) any product identification, copyright or other
notices.

Šiuo Polycom (UK) Ltd deklaruoja, kad šis Polycom atitinka esminius VVX 300/301/310/311/400/401/410/411
reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.

Hierbij verklaart Polycom (UK) Ltd dat het toestel Polycom in overeenstemming VVX 300/301/310/311/400/401/410/411
is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.

Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan Polycom jikkon-forma mal-ħtiġijiet VVX 300/301/310/311/400/401/410/411
essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.

Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a Polycom megfelel a vonatkozó VVX 300/301/310/311/400/401/410/411
alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

Polycom (UK) Ltd erklærer herved at utstyret Polycom er i samsvar med de VVX 300/301/310/311/400/401/410/411
grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF.

Niniejszym Polycom (UK) Ltd oświadcza, że Polycom jest zgodne z VVX 300/301/310/311/400/401/410/411
zasadniczymi

Polycom (UK) Ltd declara que este Polycom está conforme com os requisitos VVX 300/301/310/311/400/401/410/411
essenciais e outras disposições da Directiva 1999/5/CE.

Polycom (UK) Ltd izjavlja, da je ta Polycom v skladu z bistvenimi zahtevami in VVX 300/301/310/311/400/401/410/411
ostalimi relevantnimi določili direktive 1999/5/ES.

Polycom (UK) Ltd týmto vyhlasuje, že Polycom spĺňa základné požiadavky a VVX 300/301/310/311/400/401/410/411
všetky príslušné ustanovenia Smernice 1999/5/ES.

Polycom (UK) Ltd vakuuttaa täten että Polycom tyyppinen laite on direktiivin VVX 300/301/310/311/400/401/410/411
1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.

Härmed intygar Polycom (UK) Ltd att denna Polycom står I överensstämmelse VVX 300/301/310/311/400/401/410/411
med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.

Ethernet), l'équipement doit être connecté uniquement aux réseaux PoE sans connexions
vers l'extérieur de l'usine.

This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique

de la classe [B] sera conforme à la norme NMB-003 du Canada.
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN
ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use
caution when connecting cables. This product is rated 48Vdc, 0.25A. When used with the
optional external power supply (PSA15A-480P, or similar rated PSU), the power supply
shall be a Listed power supply with a LPS output, rated 48V, min. 0.25A.

Afin d'éviter les chocs électriques, ne pas connecter de circuits de tension extra-basse de
sécurité (SELV) à des circuits de réseau de stations de téléconférence (TNV). Les ports
LAN contiennent un circuit SELV et les ports WAN contiennent des circuits TNV. Certains
ports LAN et WAN utilisent tous deux des connecteurs RJ-45. Faites preuve de prudence
lors de la connexion des câbles. Ce produit a les caractéristiques suivantes : 48 Vdc, 0,25
A. Lorsqu'il est utilisé avec le bloc d'alimentation externe facultatif, (PSA15A-480P, ou une
alimenation semblable), l'alimentation électrique doit être répertoriée et munie d'une sortie
LPS, possédant les caractéristiques suivantes : 48 V, 0,25 A min.
In addition, all PoE sources must meet the Limited Power Source requirements of IEC
60950-1:2005 (2 Edition); Am1:2009 or IEC 60950-1:2005 (2 Edition); Am1:2009;
Am2:2013.
En outre, toutes les sources PoE doivent satisfaire aux exigences de source
d'alimentation limitée de la IEC 60950-1:2005 (2ème édition); Am1:2009 ou IEC 60950­1:2005 (2ème édition); Am1:2009; Am2:2013.

Hearing Aid Compatibility (HAC):
This device is hearing aid compatible.
RoHS: All Polycom phones comply with the requirements of the EU RoHS Directive.
Statements of compliance can be obtained from [email protected]
Australia:
Warning—This equipment will be inoperable when mains power fails.
Japan:

nd nd

®

Please contact your Polycom Authorized Reseller for assistance.

http://www.polycom.com

1725-48490-001B