Plantronics STARBASE 2000 User Manual

Plantronics Ltd, Interface Business Park, Bincknoll Lane, Wootton Bassett, Wiltshire, SN4 8QQ

APPROVED

for connection to telecommunication
systems specified in the instructions

for use subject to the conditions

set out in them.

Plantronics, the Plantronics logo and StarBase are registered trademarks of Plantronics, Inc.

Telephone: [phone] Fax: [phone]

© Plantronics 1997

34149-01 Rev B

Contents

Features of the StarBase 2000 Telephone 1-2
Installation
Setting Up 3
Connecting the Telephone 3
Connecting the Handset 3
Connecting to the Telephone Network 3
Setting the Ringer Volume 3
Setting the Dialling Mode 4
Recall Mode Select Switch 4
Headset Stand and Headset 4
Operation
Headset Key 5
New Call Key 5
Headset 'ON' Key 5
Headset Volume Control 5
Last Number Redial 5
Pause Key 5
Tone Key 5
Mute 6
Recall Button 6
Assigning Telephone Numbers to the Memory Keys 6
Dialling a Stored Number 6
Changing a Number Stored in the Memory 6
Trouble Shooting Guide 7

1 Handset Connection Socket
2 19 Memory Buttons
3 Ringer LED Indicator
4 Headset 'ON' LED
5 Programming Key
6 Recall Button
7 Tone Key
8 Last Number Redial
9 "Mute"
10 Headset Key
11 Pause Key
12 New Call Key
13 Handset Connection Cord

1

13 12 11 10

1

234

5
6

7
8

9

14 Headset Stand
15 Recall Mode Select Switch
16 Pulse/Tone (Dial Mode) Switch
17 Headset Type Select
18 Ringer Volume Switch
19 Ringer Pitch Switch
20 Telephone Connection Cord Socket
21 Headset Volume Control
22 Headset Connection Socket
23 Headset Connection Cable
24 Quick Disconnect
25 Telephone Connection Card

TM

Connector

A headset is
only included
with certain
configurations

2

INSTALLATION: StarBase 2000
Headset Telephone

Setting Up

Before doing anything else,
please take a little time to
check that your StarBase 2000
headset telephone is complete.
When you unpack, you should
have:

A telephone base unit
A telephone handset and

handset cord
A telephone connection

cord
A headset stand
This User Guide and

optionally, a headset
if indicated on the outer
packaging.

All Plantronics products are
tested and verified before being
despatched. In the unlikely
event, however, that something
is missing or damaged, then
please contact your supplier.

Connecting the Telephone

The StarBase 2000 telephone
is designed for connection to
either a private direct exchange
line or as an extension being
used on a PABX.

When connecting your
telephone to the network, it is
important to ensure that you
are not overloading it. Every
piece of telephone equipment ­fax, modems, etc. - has a
Ringer Equivalence Number (or
REN). If a REN is not
indicated, a value of 1 can
usually be assumed. When

added together, the total REN of
the equipment connected to the
network should not exceed 4.

Connecting the Handset
Please ensure that the spiral
headset cable is inserted firmly
into the port marked handset (1).

Connecting to the Telephone
Network

The telephone cord (25) should
be connected to the telephone
socket (20) on the back of the
telephone. The other end is
connected to the wall-mounted
telephone network connection
socket.

3

Setting the Ringer Volume

The ringer volume switch (18)
at the back of the telephone
can be set to one of 3 settings.

Hi = loud ringing tone
Lo = quiet ringing tone
Off = the telephone will

not ring
When set to "Off" the ringer
LED indicator (3) will still flash
to indicate an incoming call.
Use this function if you do not
wish to be disturbed by phone
calls. You can, however, make
a call yourself.

Setting the Ringer Pitch

You may vary the pitch of the
ringer sound by setting the
switch (19) to the desired
position.

Setting the Dialling Mode

A telephone exchange may
operate either tone or pulse
dialling - the StarBase 2000
telephone supports both. To
set the correct dialling mode,
the Dialling Mode switch (16)
should be set to the correct
position.

The following test may be
carried out if the correct
dialling mode is unknown.

Set switch (16) to tone
Lift the handset, and wait

for the dial tone
Press any button except 0

If the dialling tone can be
clearly heard, then the
dialling mode is set
correctly

If, however, the tone is
distorted, the switch
should be set to pulse
dialling mode.

Recall Mode Select Switch

This function controls the
features available within a
private branch exchange
(PABX). The correct setting for
the recall mode select switch
(15) is dependent upon the
specific PABX that the
telephone is connected to. If in
doubt, please consult your
PABX maintainer.

Two settings are available:

ELR - Earth Loop Recall
TBR - Timed Break Recall

Headset Stand and Headset

The headset stand fits to the
rear of the underside of the
telephone. The two screws
need to be loosened in order to
slide the headset stand into the
correct sockets.

The headset is connected into
the port marked headset (22).
When not in use, the headset
can be placed on the stand.

The StarBase 2000 telephone
supports the complete range of
Plantronics headset styles.
The headset type select switch
(17) indicates which type of
headset is being used. This
switch will usually be in
position A, which is correct for
most Plantronics headsets. If
you use either an SP06 or an

4

SB21 this switch should be set
to position B.

Refer to the headset User
Guide for detailed instruction
on the use of the headset.
If your StarBase 2000
telephone did not come with a
headset, please contact your
supplier for details and
availability.

OPERATION: StarBase 2000
Headset Telephone.

To answer an incoming call
with the handset, simply lift the
handset from the receiver. To
place a call, lift the receiver and
dial the required number using
the keypad. To finish a call, the
handset should be replaced on
the receiver.

Headset Key

Using the headset key (10),
you can make calls via the
headset without having to
move the handset to do so. By
pressing the headset key you
can obtain a free line, answer
an incoming call or disconnect
the current call.

You can switch between
headset and handset and vice­versa by pressing this key at
any time during a call.

IMPORTANT

Calls can only be transferred
from the handset to the
headset if a headset is
connected to the telephone.

It is possible, however, when
making calls using the headset,
to disconnect from the
telephone using the Quick
Disconnect (QD) without losing
the call - the caller is placed on
hold whilst the cord is
disconnected. The call is still
connected, and the
conversation can be continued
after reconnecting the QD.

New Call Key

When pressed, the new call key
(12), behaves the same as
replacing your handset or
operating the headset key to
clear the line. It can be used at
any time to clear a call and
obtain the dial tone to make
another call.

Headset 'ON' LED

While calls are being made
using the headset, the headset
'ON' LED (4) lights up to
indicate that a call is in
progress. The light goes out if
no calls, or calls using the
handset, are being made.

Headset Volume Control

A headset volume control (21)
on the right hand side of the
telephone allows you to select
the most comfortable listening
volume for the headset. The
volume level can be set or
changed at any time.

Last Number Recall

The last number dialled is
stored in a last-number recall
memory. To recall this number:

Lift the handset or press
the headset key (10)

Wait for the dialling tone

5

Press the last number
recall button (8)

The last number dialled is

automatically redialled.

Pause Key

If your telephone is connected
to a private branch exchange
(PABX), you will usually have
to dial "0" or "9" to access an
outside exchange line. Some
PABXs require a pause in order
to give the PABX time to obtain
the dialling tone. The Pause
key (11) will provide a suitable
pause and may be useful,
especially when storing
numbers. Please be aware each
time the pause key (11) is
pressed it counts as a digit.

Tone Key

The tone key (7) enables you to
switch, temporarily, from pulse
to tone dialling.

If your local telephone network
only supports pulse dialling but
you wish, say, to call an
automated service (e.g.
telephone banking) you can use
the tone key to accomplish this:

Lift the receiver, and dial
the number

Press the tone key; tones
are now generated

When the call is ended, the
telephone automatically
reverts to pulse dialling

mode.

Mute

To switch off the microphone,
the 'mute' key (9) can be
pressed. If selected, the
indicator light near the key lights
up, and the microphone of the
handset and the headset are
switched off. On pressing the
key again, the mute is cancelled.

Recall Button

The recall key (6) is used by
PABX systems, and on digital
exchanges. Contact your
service provider for details of
the features available. One
common use of the recall key
on PABX systems is to
transfer calls to another
extension.

If you wish to transfer a call to
another extension, the recall
key should be pressed, and
the extension number to
transfer the call to dialled.
Then hang up.

Assigning Telephone Numbers
to the Memory Keys

The StarBase 2000 headset
telephone can store 19
telephone numbers. You can
use up to 24 digits for each
memory location.

To store telephone numbers:

1) Lift the handset

2) Press the red programming

key (5)

3) Press the memory key (2)

that you wish the number
to be associated with

4) Dial the desired telephone

number

5) Press the programming key

(5) again

6) To put additional numbers

into memory, repeat steps
2 to 5

7) Replace the handset.

The memory locations (2) can
be named by carefully lifting
the memory number card
cover and writing a name
against it.

6

Dialling a Stored Number

To dial a telephone number that
has been stored in one of the
memory locations, lift the
handset, or press the headset
key (10), and wait for the
dialling tone. Press the
memory key (2) that the
required telephone number
was stored under. The number
will be redialled automatically.

Changing a Stored Number

Stored numbers can simply be
'overwritten' by following steps
2-5 as outlined previously.

* and # Keys
These keys provide access to

certain features provided by
modern public exchanges and
PABX. Details should be
obtained from the network
operator or PABX supplier.

Maintenance Hints for Optimum
Performance

Clean the telephone with a damp
(not wet) cloth. Solvents or
cleaning agents should not be
used.

If using a headset replace voice
tube every six months.

Trouble Shooting Guide

Problem Remedy

The recall key does not
function correctly

You can hear but you
cannot be understood

You can neither hear,
nor be understood

You cannot dial

Ensure the correct setting of switch (15) on the back
of the telephone. If in doubt, please consult your
StarBase 2000 telephone supplier.

The headset device may not be working properly.
Check whether the ‘mute’ key (9) is activated. The

corresponding pilot light next to the key should not
light up.

If using a headset, check whether the voice tube is
blocked.

Check whether the headset is correctly positioned in
the headset connection socket (22) and that the Quick
Disconnect connection is correctly made.

Check the correct positioning of the handset on the
cradle switch. In this rest position on the headset ’ON’
LED (4) is switched off.

Set the pulse/tone switch (16) to pulse.

You cannot hear
ringing

Check the position of the ringer volume switch (18).
It must not be set to

If the StarBase 2000 telephone still does not work
satisfactorily after reading through and observing
the above points, please consult your StarBase
2000 telephone supplier.

‘

OFF’.

7

Guarantee

PLANTRONICS guarantees the satisfactory condition of the instrument and as regards any manufacturing and material defects, for 12 months from the date
of purchase (please retain the original receipt).
For repairs, please consult your authorised PLANTRONICS dealer who will immediately deal with eliminating the defect.

Conditions of Use

Your StarBase®2000 headset telephone has been approved for use on private direct exchange lines and business lines, behind a PABX for example.
StarBase 2000 should be used only on lines which recognise either loop disconnect (pulse) dialling or DTMF (tone) signalling. The approved label is
attached to the telephone base.

Please note that the telephone is not suitable for use as an extension to a pay phone unless it is a private pay phone carrying a ”Green Spot” approval label
and is connected to the telephone network by means of a modular plug. It should not be used on shared service lines or 1 + 1 carrier systems.

The apparatus has been approved for use of the following facilities:
.

Simple telephone operation with the ability to make calls to the 999
(or 112) Emergency Services

.

Loop Disconnect (pulse) or Multi-Frequency (tone) signalling .19 “one touch” memory locations for storing telephone numbers

.

One year memory “back up” support if unit is disconnected from telephone line .Automatic storage of last number dialled

.

Headset operation .Ringer pitch Hi/Med/Lo control

.

Timed Break or Earth Recall .Ringer Off/Low/Hi control with visual ringing indicator

.

Pause entry in dialling sequence .Microphone mute

Any other usage will invalidate the approval of the apparatus if, as a result, it then ceases to conform to the standards against which approval waas granted.
Although this apparatus has been approved for general working, this is no guarantee of correct working on all PBX types. You should consult your supplier

for an up-to-date list of suitable PBX types.
Some network operators may require that an intended user requests consent to connect apparatus and/or requests installation of an appropriate socket.
All approved apparatus (telephone, modem etc) carries an indication of its REN (Ringer Equivalence Number). This is provided to allow users to determine

how many pieces of apparatus may be connected simultaneously to their telephone line whilst continuing to indicate incoming calls (ring) correctly. A
normal telephone line will provide sufficient power to operate equipment having a total REN of 4. To determine the total REN, simply add up the RENís for
all the apparatus connected to your line. Make sure that the total does not exceed 4. The REN for the StarBase 2000 telephone is 1. Note, some
combinations of different equipment may not ring correctly even though the total REN is less than 4.