Plantronics Savi 410, Savi 420 User Manual
Savi 410/Savi 420
(W410-M/W420-M)
Wireless headset system
User guide
Welcome
Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your
Savi 410/420 (D100 USB adapter + WH300/350 headset) wireless headset system.
Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
DECT INFORMATION
Plantronics is a member of the DECT Forum and has fully adopted their recommendations for enhancements to security within all
DECT products.
Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced security from the DECT Forum
and ETSI. These improvements cover registration, authentication, authorisation and encryption procedures. Plantronics DECT
products are now secure against all the known vulnerabilities that were highlighted by the public announcements of the Chaos
Council in 2009.
Plantronics Savi 400 Series DECT products have been tested against and passed the DECT Forum security certification
requirements and consequently have been granted 'DECT Forum security' logo certification. Plantronics products using the new
enhanced version of DECT that includes these security improvements are marked on the base with the DECT Forum security logo.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which vary by country. DECT 6.0 devices are
generally authorised for use in The Americas. Use of this DECT 6.0 product in unauthorised countries is a violation of law, may
disrupt telecommunications networks and devices and can subject you to fines and penalties by regulatory agencies. For specific
countries in which DECT 6.0 devices may be lawfully used, please consult: http://www.dect.org
Plantronics Savi User Guide
Contents
1 Package Contents ................................................................ 4
2 System features .................................................................... 5
3 Headset setup ...................................................................... 6
3.1 Adjust the headband ............................................... 6
3.2 Adjust the mouthpiece ............................................. 6
4 System setup ....................................................................... 7
Connecting the power supply ........................................ 7
Docking and charging the headset ................................ 7
Connecting the USB adapter to your PC ..................... 7
Loading software .......................................................... 7
USB adapter indicator light ........................................... 8
5 Using your headset system .................................................. 9
Powering up the headset ............................................... 9
Talk time ......................................................................... 9
Muting a headset during a call ...................................... 9
Placing the headset in sleep mode .............................. 10
Headset tones .............................................................. 10
Battery life status ......................................................... 10
Subscribing a headset ................................................. 10
Ending subscription ..................................................... 10
Listening to other PC audio ......................................... 10
6 Making calls with your headset and PC ............................. 11
Software installation ................................................... 11
Making calls with your headset and PC ..................... 11
Auto answer ................................................................. 11
Conferencing up to three guest headsets ................... 12
Conferencing Additional Headsets and
Security Levels ............................................................. 12
7 Advanced Use .................................................................... 13
Install Plantronics Hub ................................................. 13
Start Hub ..................................................................... 13
Plantronics Hub ........................................................... 13
Devices tab .................................................................. 13
8 Update firmware and software ........................................... 18
9 Troubleshooting and Common Questions .......................... 19
Plantronics Savi User Guide
1 Package Contents
Savi 410/420 USB adapter and charger
USB adapter
Base power supply
Charger base Base stabiliser
Savi WH300/350 Headset
Carrying case
Headset
Plantronics Savi User Guide 4
2 System features
Savi USB adapter features
Indicator light
Subscription button
Savi WH300/350 Headset Features
Microphone
Volume button
Indicator light
Call control button
Mute button
Headset
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3 Headset setup
3.1 Adjust the headband
1 To adjust the headband, lengthen or shorten the band
until it fits comfortably. Position the headset receivers so
that the foam cushions sit comfortably over the centre of
your ears.
2 On the WH300, position the stabiliser T-bar above
your ear.
3 For a tighter fit, gently pull the opposite ends of
the headset inward as shown.
1
2
1
2
3
front back
2"
50.8
mm
3
3.2 Adjust the mouthpiece
1 Carefully bend and shape the boom with both
hands as shown. Avoid bending or twisting the boom
near the microphone or earpiece.
2 Position the click-stop turret and boom so that the
microphone is two finger widths from the corner
of your mouth.
3 Make sure the front of the microphone faces your
mouth. If necessary, twist the microphone slightly so it's
in the proper position. Do not use forceful twisting motions
or try to turn the microphone completely around.
Assembling Base
1 Separate the top from the bottom of the charger base.
2 Attach the base stabiliser to the base, then re-attach the
top.
NOTE This product has a replaceable battery. Use only the
battery type supplied by Plantronics.
Plantronics Savi User Guide 6
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