Plantronics S12 User Manual

QUICK START USER GUIDE

ELEPHONE

ADSET

STEM

S12

WELCOME

2.1 Unplug your telephone

handset cord from the telephone base.

2.2 Plug your telephone

handset cord into the S12 amplifier handset jack.

2.3 Connect the cord

between the telephone base jack on the S12 amplifier and your telephone base.

2.4 Plug the headset plug into

the headset jack.

2.5 Route the headset cord through the cable management

channel on the bottom of the amplifier (not shown).

2.6 Snap in the headset holder (not shown).

2.7 Plug the AC power adapter into the AC power adapter jack

and plug into a standard AC wall output.

4.1 Verify that the mute button is off.

The mute indicator should not be illuminated

4.2 Remove the phone handset from the

cradle and place on your desk.

If you do not hear a dial tone in the

headset, press the headset button.

The headset indicator is on.

4.3 Use your telephone keypad to call a

friend or colleague.

4.4 Adjust the listen volume using the listen

volume control.

4.5 If your friend cannot hear you, or you

hear a buzz or hum, try changing the compatibility slide switch.

4.6 Adjust how loud you sound to the other

party by adjusting the speak volume control.

4.7 If you sound too loud, move the speak

volume master switch to its lower setting and adjust the speak volume control.

4.8 After completing the call, return the

handset to its cradle.

3.1 Put on headset and press the

headset button.

The headset indicator should be on (green).

3.2 Lift the telephone’s handset off

the cradle and place it on your desk.

3.3 If you hear a clear dial tone,

you can proceed to Step 4.

3.4 If you don’t hear a dial tone,

adjust the compatibility slide switch following this process:

Slide the compatibility slide

switch until you hear a clear dial tone.

There may be multiple settings with a dial tone. Select the one that sounds most like the handset of your phone.

Experimenting with various switch settings will not harm the amplifier or your telephone.

2.1

4.5

4.6 4.7

djustable

eadband

eadset

Assembly

Clothing Clip

Headset Plug

Microphone B

oom

ar Cushion

ssembly

Earloop

Pivot Ball Ring

Firefly®In-Use Indicator

Over-the-Head............converts to............Over-the-Ear

4.2

2.3

2.4 2.2

Attach Amplifier to Telephone

Set Amplifier Compatibility Slide Switch

Make a Test Call

Identify the Components

S12 Q

UICK START GUIDE

4.1

4.4

2.7

eadset Holder

Compatibility

Slide

witch

12 Amplifier

eadset Indicator

(Green)

Power Indicator (

Green)

ute Indicator (Red)

isten Volume Control

ute Button

eadset/Handset

Button

Speak Volume Control

Speak Volume Master (

Hi, Low) Switch

ord (Phone to

mplifier)

C Power Adapter

AC Power Adapter Jack

Headset Jack

Handset Jack

Telephone Base Jack

Back View

Right Side View

eft Side View

ver-the-Head

Over-the-Ear

3.2

3.4

3.1

The S12 Telephone Headset System is designed to add a headset to an existing telephone.

he S12 System provides precise levels of listening and talking

comfort and crystal clear voice quality. The S12 System is not designed to work on telephones that

have the dial pad in the handset or on cordless telephones. This user guide provides the following steps to quickly set up

and use your headset system.

1. Identify the Components

2. Attach to Telephone

3. Set Amplifier Compatibility Switch

4. Make a T

The other side has more details:

■

Examine other features

■

Troubleshooting

■

Technical Support Center Information

■

FCC Information

■

Parts and Accessories

■

Warranty and Service

est Call

IMPORTANT SAFETY INFORMATION

Read and follow all instructions and warnings prior to using the product.

When using your telephone equipment, these instructions and w

arnings should be followed to reduce the risk of fire, electric

hock, injury to persons, and damage to property.

WARNINGS

or your comfort, health, and safety, do not exceed moderate

listening levels. Use only the Listed AC power adapter supplied by Plantronics. Unplug this product from the wall outlet before cleaning. Do not

use liquid cleaners or aerosol cleaners. Avoid contact with liquids. Do not locate this product near water,

for example, near a bath-tub or sink, in a wet basement, or near a swimming pool.

This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

Do not allow anything to rest on the power cord. Do not locate t

his product near operating machinery or in areas where the

power cord is likely to be damaged by furniture or foot traffic. Discontinue use of product and contact Plantronics if the product

verheats, has a damaged cord or plug, has been dropped or

damaged, or if the product has been dropped in water. Do not overload outlets and extension cords as this can result in

he risk of fireor electric shock.

ever disassemble or push objects of any kind into this product as

this may short out parts that could result in a fire or electric shock. Use caution when installing or modifying telephone lines. Do not use the telephone equipment to report a gas leak in the

icinity of the leak.

It provides the following benefits:

■

SoundGuard®Plus™technology quickly reduces the level of harsh noises, such as fax tones

■

Call Clarity™improves incoming and outgoing sound

■

witch easily with one button selection between

headset and handset

■

Incoming and outgoing volume control

■

Mute control

1 To receive calls with your headset

1.1 Put on your headset.

1.2 When your telephone

rings, push the headset button. The headset indicator should be on (green).

1.3 Remove the handset

from the cradle and place it on your desk.

1.4 Begin talking to

your calling party.

1.5 When you are

finished, hang up the handset.

2 To use your telephone handset

2.1 Push the headset button.

The headset indicator should not be illuminated.

2.2 Use the telephone

handset as normal.

3 To switch from your telephone handset to your headset

3.1 Alert your caller that there

will be a short delay, and put on your headset.

3.2 Push the headset button. The

headset indicator should be on (green).

.3 Resume talking through

your headset.

TIP: The handset must remain off the cradle during phone calls.

4 To switch from your headset to your telephone handset

4.1 Alert your caller that there will be a short delay,

and then release the headset button. The headset indicator should not be illuminated.

4.2 Remove your headset and pick up your handset. 4

.3 Resume talking through your telephone handset.

5 To use the mute function.

5.1 Press the mute button. The mute indicator

should be on (red). You will be able to hear them but they can not hear you.

5.2 Release the mute button to

deactivate the mute function. The mute indicator should not be illuminated.

Your working system should look like this:

XAMINE OTHER FEATURES

2.2

1.3

1.1

1.2

1.3

TROUBLESHOOTING

design, Plantronics and logo design combined, Call Clarity, Firefly and

SoundGuard Plus are trademarks or registered trademarks of Plantronics, Inc.

All other trademarks are the property of the respective owners.

Patents U.S. 5,210,791, D394,437 & D403,327; Finland 20183 & 20184;

GB Regd.Des.No. 2073246 & 2073247; Sweden 64 176 & 64 177

Printed in USA. 65168-01 (08-06)

345 Encinal Street

Santa Cruz, California 95060

(800) 544-4660

www.plantronics.com

I cannot hear a dial tone.

■

Make sure all cable connections are correct and firmly in place.

■

Pay special attention that handset cord is properly connected.

■

Ensure AC power adapter is connected and power is on.

■

Make sure you have pressed the headset button and the headset indicator is on.

■

Make sure the telephone handset is off-hook.

■

djust listen volume contr

■

Adjust the compatibility slide switch.

■

Ensure that the headset is centered on your ear.

Caller cannot hear my voice.

■

Make sure the mute button is turned off (indicator off).

■

ease the outgoing volume by adjusting the speak

Incr volume contr

■

Adjust headset so the microphone is closer to your mouth.

I hear a hum in the headset.

■

Adjust the compatibility slide switch until the sound is clear. Trying other settings will not harm the amplifier or your telephone.

Plantronics Help Desk

The Plantronics Help Desk is ready to assist you! Dial

1-800-544-4660 or visit our website at

www.plantronics.com.

ol.

FCC REQUIREMENTS

Part 68

This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the exterior of this equipment is a label that contains a product identifier in the format US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company.

plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cor designed to be connected to a compatible jack that is also compliant. See installation instructions for details.

The REN is useful to deter connect to your telephone line. Excessive RENs on a telephone line m

ay result in the devices not ringing in response to an incoming call.

n most, but not all ar five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, contact your local telephone company. For product approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ### are the REN without the decimal point. (F For earlier producers, the REN is separately shown on the label.

If this telephone equipment causes harm to the telephone network, the telephone company will notif discontinuance of service may be required. But if advance notice

’t practical, the telephone company will notif

isn soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or pr functioning of your equipment. If they do, you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service.

d and modular plug is provided with this pr

mine the quantity of devices you may

eas, the sum of the RENs should not exceed

esents a REN of 0.3.)

or example, 03 r

y you in advance that temporar

ocedures that could affect the proper

epr

y the customer as

oduct. It is

ouble is experienced with this unit, for repair or

f tr

arranty information, please contact customer service at (800) 544-4660. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.

DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user ser

Werecommend the installation of an A the AC outlet to which this equipment is connected. Telephone companies r transients, are very destructive to customer terminal equipment connected to AC power sources.

viceable components.

ge arrester in

C sur

eport that electrical surges, typically lighting

INDUSTRY CANADA NOTICE

Terminal Equipment

Notice: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the

egistration number signifies that r

r based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Notice: The Ringer Equivalence Number (REN) for this terminal

equipment is marked on the equipment itself. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the

ement that the sum of the Ringer Equivalence Numbers

equir

r of all the devices does not exceed five.

egistration was performed

PARTS

Headset Holder

65217-01

Cord (phone to amplifier)

65218-01

AC Power Adapter

73079-01

Adjustable Headband

43298-01

Headset Assembly

65219-01

Pivot Ball Ring

45650-03

Ear Cushion Assembly (Leatherette Assembly)

46186-01

Amplifier Assembly

65220-01

LIMITED WARRANTY

for Plantronics Commercial Products

Purchased in the US and Canada

• This warranty covers defects in materials and

workmanship of Commer sold or certified by Plantronics which were purchased and used in the United States and Canada.

• This warranty lasts for one year from the date of

chase of the P

pur This war

•

ranty extends to you only if you ar

roducts.

with the original purchase receipt.

• We will, at our option, repair or replace the Products that

do not conform to the warranty. We may use functionally equivalent reconditioned/refurbished/remanufactured/ pre-owned or new Products or parts.

o obtain service in the U.S. contact Plantronics at

•

(800) 544-4660 and in Canada call (800) 540-8363. If you need additional infor service centers at the numbers provided.

THIS IS PL

•

ANTRONICS’ COMPLETE W

THE PRODUCTS.

• This warranty gives you specific legal rights, and you may

also have other rights which vary from state to state or

ovince to pr

vice center for the full details of our limited warranty,

ser including items not covered by this limited warranty.

ovince. Please contact your dealer or our

roducts manufactured,

cial P

e the end user

mation, please contact our

ARRANTY FOR