Plantronics S10 User Manual

Owner Registration

PLEASE COMPLETE YOUR OWNER REGISTRATION NOW AND MAIL TO

PLANTRONICS. This is not a condition for warranty service, but will assist us in

providing warranty service and technical support for the product.

1) Product acquired for use in:

(Check one)

5) Please indicate the age and gender of the

Mr.

Last Name

Company

Address

City

Phone (Day)

Phone (Night)

email address

Ms.

Place of purchase/store name:

S10

Mrs.

ZipState

Ext.

Date of Purchase

Miss First Name

month day year

(If applicable)

Fold Here Fold Here Fold Here

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1) Product acquired for use in: (Check one)

1

❑

Home/home office

2

❑

A call center



3

❑

An office outside the home

4

❑

Other

2) How many people are employed at the primary

work location/business address of the user?

1

❑

1-19

3

❑

100-249

5

❑

500-999



2

❑

20-99

4

❑

250-499

6

❑

1,000+

3) Approximately how many hours per day does

the user spend on the telephone for:

Work:



1

❑

0-1 hr

3

❑

4-5 hrs

5

❑

8+ hrs



2

❑

2-3 hrs

4

❑

6-7 hrs

Personal:



1

❑

0-1 hr

3

❑

4-5 hrs

5

❑

8+ hrs



2

❑

2-3 hrs

4

❑

6-7 hrs

4) Will this product be used primarily for:(Check one)

1

❑

Business use

3

❑

or both



2

❑

Personal use

5) Please indicate the age and gender of the

primary user (for classification purposes only):

Age:



1

❑

Under 18

3

❑

40-49



2

❑

18-39

4

❑

50 & over

Gender:



1

❑

Male

2

❑

Female

6) Are you the primary user of this product?

1

❑

Yes

2

❑

No

7) Plantronics or our affiliates may choose to

contact you to request feedback or offer you

product information on products or services we

think may be of interest to you. Please specify if

you prefer

not

to be contacted (check all that apply).

1

❑

By email

2

❑

By mail

3

❑

By telephone

4

❑

Do not contact me

5

❑

Do not allow your affiliates to contact me

Fold Here Fold Here Fold Here

Thank you for filling out your owner registration. Please tear off at perforation below.

Fold to show Plantronics’ address. Remove strip or moisten glue, seal and mail.

S10 6/6/01 4:44 PM Page 2

345 Encinal Street
Santa Cruz, California 95060

800.544.4660

www.plantronics.com

Printed in the U.S.A. 45329-01 © 4•2000 Plantronics Inc.

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User Guide

Telephone Headset
System

Model S10

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A B

E

C

FD

G

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Tx Level

n

tio

ra

u

fig

n

o

C

w
o
L

i

H

6

5

4

3

2

1

ii

DIAGRAM

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1

2

3

11

10

e

on

T

k

a

e

p

S

e

m

lu

o

V

ten

Lis

ute

M

et

s

nd

a

H

9

et

ds

a

e

H

8

12

13

14

Tx Level

n

tio

ra

u

fig

n

o

C

Hi Low

6

5

4

3

2

1

16

15

4

5

7

6

17

18

21

26

23

24

22

25

19

20

iii

Headset Holder

(P/N 46356-01)

Online Indicator Light

Listen Volume Control

Mute Indicator Light

Handset Indicator Light

Headset/Handset Switch

Headset Jack

Headset Indicator Light

Mute Button

Speak Volume Control

Tone Control

AC Power Adapter Jack

Handset Jack

Telephone Line Jack

Transmit Level Switch

Configuration Switch

Short Cord

(P/N 40974-01)

AC Power Adapter

(P/N 45671-01)

Cord

Clothing Clip

(P/N 43220-01)

Adjustable Headband

(P/N 43298-01)

Ear Hook (3 sizes)

(P/N 43297-01)

Headset Assembly

(P/N 45647-04)

Voice Boom

Pivot Ball Ring

(P/N 45650-01)

Ear Cushion Assembly

(P/N 43299-01)

Base Front Base Rear

Headset

(Both Configurations Shown)

2

20

23

22

18

5

3

4

8

11

7

10

9

13

14

1

17

19

21

24

6

12

25

26

16

15

DIAGRAM KEY

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13

WARRANTY AND SERVICE

How to Obtain Warranty Repairs

To obtain in or out of warranty service, please prepay shipment and return the
unit to the appropriate facility listed below:

IN THE UNITED STATES IN CANADA
Plantronics Service Center Plantronics Service Center

345 Encinal Street 1455 Pitfield Boulevard
Santa Cruz, CA 95060 Saint-Laurent, Quebec H4S 1G3

Tel. [phone] Tel. [phone]
Fax [phone] [phone]

Fax [phone]

Please use the original container, or pack the unit(s) in a sturdy carton with
sufficient packing material to prevent damage. Include the following
information:

1. A proof-of-purchase indicating model number and date of purchase.

2. Bill-to address

3. Ship-to address

4. Number and description of units shipped

5. Name and telephone number of person to call, should contact be necessary

6. Reason for return and description of the problem
Damage occurring during shipment is deemed the responsibility of the carrier,

and claims should be made directly with the carrier.

Try our Fax-on-Demand Information Services at:
Tel. [phone] (Prompt #4)

The name Plantronics and the Plantronics logo are registered trademarks of Plantronics, Inc.
Quick Disconnect is a trademark of Plantronics, Inc.

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FCC REGISTRATION INFORMATION

WELCOME

Thank you for selecting the S10 Telephone
Headset System from Plantronics. This User
Guide will help you install your S10
Telephone Headset System and learn
its basic operation.

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2

When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the prod­uct.The symbol identifies and alerts the user to the presence

of important operating and service instructions.

3. Unplug this product from the wall outlet before cleaning.

Do not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.

4. Do not locate base unit near water, for example, near a
bathtub, wash bowl, kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.

5. Do not place this product on an unstable cart, stand or
table. The product may fall, causing serious damage to the prod-

uct.

6. Slots and openings in the base unit and the bottom or back
are provided for ventilation, to protect it from overheating;

these openings must not be blocked or covered. The openings
should never be blocked by placing the product in the bed, sofa,
rug or other similar surface. This product should never be placed
near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation
is provided.

IMPORTANT SAFETY INSTRUCTIONS

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3

7. Do not allow anything to rest on the telephone connection
cord. Do not locate this product where the cord will be abused

by persons walking on it.

8. Do not overload outlets and extension cords as this can
result in the risk of fire or electric shock.

9. Never push objects of any kind into this product through
base unit slots as they may touch dangerous voltage points or

short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product.

10. To reduce the risk of electric shock, do not disassemble this
product, but take it to qualified service personnel when service

or repair work is required. Opening or removing covers may
expose you to dangerous voltages or other risks. Incorrect
reassembly can cause electric shock when the product is
subsequently used.

11. Avoid using telephone equipment during an electrical
storm. There may be a remote risk of electric shock from

lightning.

12. Do not use the telephone equipment to report a gas leak in
the vicinity of the leak.

IMPORTANT SAFETY INSTRUCTIONS

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4

13. Unplug this product from the wall outlet and refer servic­ing to qualified service personnel under the following
conditions:

a) When the power supply cord or plug is damaged or frayed.

b) If liquid has been spilled into the product.

c) If the product has been exposed to rain or water.

d) If the product does not operate normally by following the

operating instructions. Adjust only those controls that are
covered by the operating instructions because improper
adjustments of other controls may result in damage and will
often require extensive work by a qualified technician to
restore the product to normal operation.

e) If the product has been dropped or the base unit has

been damaged.

f) If the product exhibits a distinct change in performance.

IMPORTANT SAFETY INSTRUCTIONS

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5

14. Never install telephone wiring during a lightning storm.

15. Never install telephone jacks in wet locations unless the jack

is specifically designed for wet locations.

16. Never touch uninsulated telephone wires or terminals

unless the telephone line has been disconnected at the network
interface.

17. Use caution when installing or modifying telephone lines.

18. This product should be intended to be supplied by a Listed
Class 2 Direct Plug-In Power United rated 9VDC 300mA.

Plantronics Part No. 45671-01, rated at an input voltage of 120
VAC, 60Hz and an output voltage of 9 Vdc, 300mA.

19. This product requires AC power in order to operate. In order
to have phone service during a power outage, have another tele­phone available that is powered only by the telephone line.

20. Keep all product cords and cables away from operating
machinery.

SAVE THESE INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONSS

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6

STEP 1

SETUP

The S10 Telephone Headset System is designed for use with an
existing telephone.

Turn the S10 base over and insert the Headset Holder .
Remove the handset cord from your telephone and plug it into the

S10 Handset Jack .
Using the Short Cord , connect the S10 Telephone Line Jack

to your telephone handset jack.
Connect the AC Power Adapter to the S10 AC Power Adapter

Jack and a wall outlet.
Plug the Headset Cord into the Headset Jack .
Put on Headset. Press the Headset/Handset Switch and pickup

the Handset (Headset Indicator Light on) . Slide the
Configuration Switch until you hear a clear dial tone through the
Headset. Trying other settings will not harm the amplifier or your
telephone.

16

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191218

141713

1

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STEP 2

The Headset included with the S10 Telephone Headset can be
used with the Adjustable Headband or with one of the
Ear Hooks .

HEADBAND USE

Snap the Headband into the back of the Headset Assembly.
Press the Ear Cushion Assembly onto the Headset Assembly ,
aligning the notch in the ring with the Voice Boom .

Place the Headset on either ear and adjust the Headset to a
comfortable position by moving the Adjustable Headband .

Position the Voice Boom near the corner of your mouth.

EAR HOOK USE

Press the Pivot Ball Ring onto the Headset Assembly .
Insert one of the Ear Hooks into the Pivot Ball. You may need
to try each size to find the most comfortable fit. Slip the hook
over your ear and position the Voice Boom near the corner
of your mouth.

CLOTHING CLIP

The Clothing Clip keeps the Headset free from the weight of the
cord. Attach the clip to your clothing at about chest level. Allow
enough slack in the cord (approximately 6 inches) to permit your
head to move without pulling on the Headset or the Clothing Clip.

You are now ready to make or receive calls.

20

242223

25

24212423262122

21

A

B

C

D

USING THE HEADSET

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8

STEP 3

With the Headset in position, begin placing a call by pressing the
Headset/Handset Switch . (Headset indicator Light on.)

Lift the Handset off-hook.
Make sure Mute Button is off (Mute Indicator Light off).
If you don’t hear a dial tone, see Troubleshooting (page 13).
Dial a friend or co-worker. When your party answers,

speak normally.
If your friend or co-worker cannot hear you or you hear a buzz

or hum, move the Configuration Switch to another setting.
Adjust how loud you sound to the other party by first moving the
Transmit Switch , then fine-tuning with the Speak Volume
Control .

Adjust the volume of the other party’s voice by using the Listen
Volume Control .

Test the Mute function by pressing the Mute Button (Indicator
on). Release the Mute Button (Indicator off).

493

10

15

16

4

9

8

6

PLACING A CALL

E

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9

STEP 4

E

RECEIVING A CALL

With the Headset in position, when your telephone notifies
you of an incoming call, press the Headset/Handset Switch ,
(Headset Indicator on), place the Handset off-hook.
Begin speaking.

The volume of the incoming call can be adjusted by moving the
Listen Volume Control on the front of the S10.

MUTE FEATURE

When you activate the Mute Button , the calling party cannot
hear your voice but you will be able to hear the calling party.

TONE FEATURE

The treble and bass of the incoming call can be adjusted by
moving the Tone Control .

11

9

386

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10

TROUBLESHOOTING

I CANNOT HEAR A DIAL TONE

Make sure all cable connections are correct and firmly in place.
Pay special attention that Handset and Short cords are properly
connected.

Ensure AC Power Adapter is connected and power is on.
Make sure you have pressed the Headset/Handset Switch

and the Headset Indicator is on.
Make sure the telephone Handset is off-hook.
Adjust Listen Volume Control .
Adjust the Configuration Switch .
Ensure that the Headset is centered on your ear.

CALLER CANNOT HEAR MY VOICE

Make sure the Mute Button is turned off (Indicator off).
Adjust the Transmit Switch .
Increase the outgoing volume by adjusting the Speak Volume

Control .
Adjust Headset so the microphone is closer to your mouth.

I HEAR A HUM IN THE HEADSET

Adjust the Configuration Switch until the sound is clear. Trying
other settings will not harm the amplifier or your telephone.

PLANTRONICS HELP DESK

The Plantronics Help Desk is ready to assist you!
Dial 1-800-544-4660, Monday through Friday 8:00 a.m. to
5:00 p.m. Pacific Standard Time or visit our website at
www.plantronics.com.

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11

SUPPLIES AND ACCESSORIES

INFORMATION ON SUPPLIES AND ACCESSORIES

For information on supplies and accessories call Plantronics
at 1-800-544-4660 or visit our web site at www.plantronics.com.

See also Diagram Key for additional part numbers.

FCC REGISTRATION INFORMATION

FCC REQUIREMENTS—PART 68

1. The Federal Communications Commission (FCC) has established rules which
permit this device to be directly connected to the telephone network.
Standardized jacks are used for these connections. This equipment should
not be used on party lines or coin phones.

2. If this device is malfunctioning, it may also be causing harm to the telephone
network; this device should be disconnected until the source of the problem
can be determined and until repair has been made. If this is not done, the
telephone company may temporarily disconnect service.

3. The telephone company may make changes in its technical operations and
procedures; if such changes affect the compatibility or use of this device, the
telephone company is required to give adequate notice of the changes. You
will be advised of your right to file a complaint with the FCC.

4. If the telephone company requests information on what equipment is con­nected to their lines, inform them of:

a. The telephone number to which this unit is connected.
b. The ringer equivalence number.
c. The USOC jack required (RJ-11C).
d. The FCC Registration Number.

Items (b) and (d) are indicated on the label. The Ringer Equivalence Number
(REN) is used to determine how many devices can be connected to your
telephone line. In most areas, the sum of the RENs of all devices on any one
line should not exceed five (5.0). If too many devices are attached, they may
not ring properly.

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12

WARRANTY AND SERVICE

The following warranty and service information applies only to the U.S. and
Canada. For information in other countries, please contact your local
distributor.

Limited Warranty

Plantronics, Inc. (“Plantronics”) warrants to the original consumer purchaser
that, except for limitations and exclusions set forth below, this product shall be
free from defects in materials and workmanship for a period of one (1) year
from the date of original retail purchase (“Warranty Period”). The obligation of
Plantronics under this warranty shall be limited to repair or replacement, at
Plantronics’ option, without charge, of any part or unit that proves to be
defective in material or workmanship during the Warranty Period.

Exclusions From Warranty

This Warranty applies only to defects in factory materials and factory
workmanship. Any condition caused by accident, abuse, misuse or improper
operation, violation of instructions furnished by Plantronics, destruction or
alteration, improper electrical voltages or currents, or repair or maintenance
attempted by anyone other than Plantronics or an authorized service center, is
not a defect covered by this Warranty. In such cases, Plantronics may charge
you for materials and labor, even during the warranty period. Parts subject to
wear and tear in normal usage are not covered by the Warranty.

Implied Warranties

Under state law, you may be entitled to the benefit of certain implied
warranties. THESE IMPLIED WARRANTIES WILL CONTINUE IN FORCE ONLY
DURING THE WARRANTY PERIOD. Some states do allow limitations on how
long an implied warranty lasts, so the above limitation may not apply to you.

Incidental or Consequential Damages

NEITHER PLANTRONICS NOR YOUR RETAIL DEALER OR SELLING
DISTRIBUTORS HAS ANY RESPONSIBILITY FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION,
COMMERCIAL LOSS OR PROFIT, OR FOR ANY INCIDENTAL EXPENSES,
EXPENSES, LOSS OF TIME, OR INCONVENIENCE. Some states do not allow
exclusion or limitation of incidental or consequential damage, so the above
limitation or exclusion may not apply to you.

Other Legal Rights

This Warranty gives you specific legal rights and you may also have other
rights which vary from state to state.

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