Plantronics ENCORE H101, ENCORE P101, ENCORE H91, ENCORE P91, ENCORE P91N User Manual

other rights, which vary from state to state.
This warranty gives you specific legal rights, and you may also have 

How does state law apply?

and in Canada call [phone].
To obtain service in the U.S. contact Plantronics at [phone]

How do you get service?


damages, so the above exclusion may not apply to you.
exclusion or limitation of incidental or consequential
permitted by law, are excluded. Some states do not allow
are not the responsibility of Plantronics, and to the extent
arising from breach of any express or implied warranty,
including without limitation, loss of property and those
excluded. Consequential and incidental damages,
period, and (c) to the extent permitted by law, be
purchase, (b) terminate automatically at the end of that
no duration greater than two years from the date of
a particular purpose and non-infringement shall (a) have
warranties, including those of merchantability, fitness for
of God (such as a flood) are not covered. Implied

accident, abuse, misuse, or an act

and/or connector cable,
from, using this product with a non-Plantronics amplifier
Damage caused by, or performance problems resulting

What does this warranty NOT cover?

If the product is found defective, we will exchange it at no charge.

What will Plantronics do?

This warranty runs for two years from the date of purchase.

How long does the coverage last?

in other countries, contact your local distributor.
product purchased in the U.S. or Canada. For warranty information 
This warranty covers any defects in workmanship or materials in this 

What does this warranty cover?

WARRANTY AND SERVICE

is connected.

™

make sure the microphone is facing

 

Make sure the headband length is correct.

■

Fit is uncomfortable

Change amplifier's configuration switch to a different position.

■

Turn up the volume control on the amplifier, if used.

■

Make sure the amplifier, if used, is installed correctly.

■

Make sure the headset is positioned properly.

■

Verify that the Quick Disconnect

■

P101N

P91N

Headset

Noise-Canceling

Polaris*

P101

P91

Headset
Polaris*

H101N

H91N

Headset

Voice Tube

Canceling

Noise-

H101

H91

Headset

Voice Tube

Standard

I cannot hear callers

set properly.
Verify that the transmit volume control of the amplifier is 

■

your mouth and positioned properly.

■

For Noise-Canceling models

tube every 6-9 months.

before reattaching. Plantronics recommends replacing the voice

Connector,

TM

) that lets you select bass or treble

®

swing or shake it dry. Make sure the voice tube is completely dry
warm water through the voice tube for a minute then manually
For a temporary solution to a clogged voice tube, gently rinse

the voice tube was clogged.
tube and see if the caller can hear you. If the caller can hear you

To determine if the voice tube is clogged, remove the voice

■

improperly. Try various other positions.
For voice tube models determine if the voice tube is positioned

■

that have

Noise-Canceling Model

H91N, H101N

or compatible headset ready telephones and

™

Standard Model

H91,H101

Callers cannot hear me

Troubleshooting 

solvents or wet cloth.)
Clean cable with a damp cloth once a month. (Do not use

■

Replace ear cushion every six months.

■

Replace voice tube every 6-9 months (voice tube models only).

■

Maintenance for Optimum Performance

MAINTENANCE/TROUBLESHOOTING

of Headsets
Encore Family
to the

* Polaris models connect directly to most headset ready telephones.

Model

Binaural

Model

Monaural

Type

Headset

and Troubleshooting section for further guidance and assistance.
headset and ready it for use. Later you can use the Maintenance
Open this user guide to the Quick Start instructions to set up your

come with a Quick Disconnect
monaural or binaural design for comfortable extended wear and
settings for fuller, richer tones. They are lightweight, either in a
Enhancement System (SES
of professional headset users. All models have a Sound
The Encore family of headsets is designed to meet the needs 

consoles.

Quick Disconnect

It is designed to be used with Plantronics amplifiers

Thank you for selecting the Encore headset from Plantronics. 

WELCOME

FCC REGISTRATION & INFORMATION

FCC Requirements—Part 68

This equipment complies with Part 68 of the FCC rules. 
On the baseline underside is a label that contains, among 
other information, the FCC registration number and ringer
equivalence number (REN) for this equipment. If requested, 
this information must be provided to the telephone company.
The telephone company may make changes in its facilities,
equipment, operation or procedures that could affect the
operation of the equipment. If this happens, the telephone
company should provide you advance notice in order for you 
to make the necessary modifications to maintain
uninterrupted services.

If you experience problems with your headset, please refer to 
the warranty section for information on warranty and
replacement service. If the problem is causing harm to the
telephone network, the telephone company may request that
you remove the equipment until the problem is resolved. In
extreme cases, the telephone company may be forced to
disconnect your service before notifying you of the problem.

Plantronics Technical Assistance Center

The Plantronics Technical Assistance Center (TAC) is ready to
assist you! Dial [phone] x5538 Sunday 5 p.m. through
Friday, 5 p.m. Pacific Standard Time or visit the Support section
of our website at www.plantronics.com.

For accessibility information also call the Technical Assistance
Center (TAC).

PARTS & ACCESSORIES

Encore Value Pack

Cleaning

Towelette

Cleaning

Encore Value
Pack for H91 

and H101
models

P/N 40707-01

Includes voice tube, ear cushions, 
cord clip, Background Noise Suppressor
(BNS) cup, and 3 cleaning towelettes.

Clear

Voice 
Tube

 P/N 29960-01 P/N 29960-50

The voice tube should be replaced
every six to nine months.

Ear Cushion

P/N 15729-05

Set of two; covers, protects, and makes
the headset comfortable against the
ear. Replace every six months.

T

owelette

Cleaning

T

owelette

Peaceful
Purple

Information on Accessories

Call Plantronics or visit our website at www.plantronics.com
Plantronics Inc. 345 Encinal Street, Santa Cruz, CA 95060

[phone] www.plantronics.com

© 2001-2002 Plantronics, Inc. All rights reserved. Plantronics, the logo design,
Plantronics and the logo design combined, Encore, Polaris, Quick Disconnect,
SES, the voice tube clear color trade dress and shape trade dress are trademarks
or registered trademarks of Plantronics, Inc. 
Patents: US D377, 020, D379,990, D381,336 and 5,729,605; UK 2,051,289
and 2,051,290; Canada 78,197 and 78,201

Printed in USA. 62467-01 (07-02)

Background Noise
Suppressor (BNS) Cup

P/N 10757-00

For voice tube model headsets

Ear Cushions,
donut for 

increased volume

P/N 40709-01

Clothing Clip

P/N 43220-01

Attaches to headset cable, keeping
headset stabilized and comfortably
in place.

For Polaris 
models: 
Cable to 
Quick 
Disconnect

P/N 27190-01

Connects directly to headset port of
headset ready telephones (10 ft.).

®

Family of Headsets

ENCORE

H91

H91N

P91

P91N

H101

H101N

P101

P101N

Quick Start User Guide

Printed in USA. 62467-01 (07-02)
and 2,051,290; Canada 78,197 and 78,201

Patents: US D377, 020, D379,990, D381,336 and 5,729,605; UK 2,051,289
or registered trademarks of Plantronics, Inc. 
SES, the voice tube clear color trade dress and shape trade dress are trademarks

Quick Start User Guide

Plantronics and the logo design combined, Encore, Polaris, Quick Disconnect,
© 2001-2002 Plantronics, Inc. All rights reserved. Plantronics, the logo design,

[phone] www.plantronics.com
Plantronics Inc. 345 Encinal Street, Santa Cruz, CA 95060

Call Plantronics or visit our website at www.plantronics.com

Information on Accessories

Center (TAC).
For accessibility information also call the Technical Assistance

of our website at www.plantronics.com.
Friday, 5 p.m. Pacific Standard Time or visit the Support section
assist you! Dial [phone] x5538 Sunday 5 p.m. through
The Plantronics Technical Assistance Center (TAC) is ready to

Plantronics Technical Assistance Center

P101N

P101

H101N

H101

P91N

P91

H91N

H91

ENCORE

Family of Headsets

®

headset ready telephones (10 ft.).
Connects directly to headset port of

P/N 27190-01

Disconnect
Quick 
Cable to 
models: 
For Polaris 

in place.
headset stabilized and comfortably
Attaches to headset cable, keeping

P/N 43220-01

Clothing Clip

P/N 40709-01

increased volume

donut for 
Ear Cushions,

For voice tube model headsets

P/N 10757-00

Suppressor (BNS) Cup
Background Noise

Purple
Peaceful

owelette

T

Cleaning

owelette

T

Cleaning

Towelette

Cleaning

Encore Value Pack

Clear

PARTS & ACCESSORIES

ear. Replace every six months.
the headset comfortable against the
Set of two; covers, protects, and makes

P/N 15729-05

Ear Cushion

every six to nine months.
The voice tube should be replaced

 P/N 29960-01 P/N 29960-50

Tube
Voice 

(BNS) cup, and 3 cleaning towelettes.
cord clip, Background Noise Suppressor
Includes voice tube, ear cushions, 

P/N 40707-01

models
and H101

Pack for H91 
Encore Value

disconnect your service before notifying you of the problem.
extreme cases, the telephone company may be forced to
you remove the equipment until the problem is resolved. In
telephone network, the telephone company may request that
replacement service. If the problem is causing harm to the
the warranty section for information on warranty and
If you experience problems with your headset, please refer to 

uninterrupted services.
to make the necessary modifications to maintain
company should provide you advance notice in order for you 
operation of the equipment. If this happens, the telephone
equipment, operation or procedures that could affect the
The telephone company may make changes in its facilities,
this information must be provided to the telephone company.
equivalence number (REN) for this equipment. If requested, 
other information, the FCC registration number and ringer
On the baseline underside is a label that contains, among 
This equipment complies with Part 68 of the FCC rules. 

FCC Requirements—Part 68

FCC REGISTRATION & INFORMATION

to the
Encore Family

Polaris*

Voice Tube

Headset

P91

P101

of Headsets

that have

Polaris*

Noise-Canceling

Headset

P91N

P101N

WELCOME

H91,H101

Standard Model

Thank you for selecting the Encore headset from Plantronics. 

It is designed to be used with Plantronics amplifiers

Quick Disconnect

™

or compatible headset ready telephones and

consoles.

The Encore family of headsets is designed to meet the needs 
of professional headset users. All models have a Sound
Enhancement System (SES

®

) that lets you select bass or treble
settings for fuller, richer tones. They are lightweight, either in a
monaural or binaural design for comfortable extended wear and
come with a Quick Disconnect

Open this user guide to the Quick Start instructions to set up your
headset and ready it for use. Later you can use the Maintenance
and Troubleshooting section for further guidance and assistance.

Headset

Type

Monaural

Model

Binaural

Model

* Polaris models connect directly to most headset ready telephones.

Standard

Voice Tube

Headset

H91

H101

H91N, H101N

Noise-Canceling Model

TM

Connector,

Noise-

Canceling

Headset

H91N

H101N

MAINTENANCE/TROUBLESHOOTING

Maintenance for Optimum Performance

■

Replace voice tube every 6-9 months (voice tube models only).

■

Replace ear cushion every six months.

■

Clean cable with a damp cloth once a month. (Do not use
solvents or wet cloth.)

Troubleshooting 

Callers cannot hear me

■

For voice tube models determine if the voice tube is positioned
improperly. Try various other positions.

■

To determine if the voice tube is clogged, remove the voice

tube and see if the caller can hear you. If the caller can hear you
the voice tube was clogged.

For a temporary solution to a clogged voice tube, gently rinse
warm water through the voice tube for a minute then manually
swing or shake it dry. Make sure the voice tube is completely dry
before reattaching. Plantronics recommends replacing the voice

tube every 6-9 months.

■

For Noise-Canceling models

your mouth and positioned properly.

■

Verify that the transmit volume control of the amplifier is 
set properly.

I cannot hear callers

■

Verify that the Quick Disconnect™ is connected.

■

Make sure the headset is positioned properly.

■

Make sure the amplifier, if used, is installed correctly.

■

Turn up the volume control on the amplifier, if used.

■

Change amplifier's configuration switch to a different position.

Fit is uncomfortable

■

Make sure the headband length is correct.

 

make sure the microphone is facing

WARRANTY AND SERVICE

What does this warranty cover?

This warranty covers any defects in workmanship or materials in this 
product purchased in the U.S. or Canada. For warranty information 
in other countries, contact your local distributor.

How long does the coverage last?

This warranty runs for two years from the date of purchase.

What will Plantronics do?

If the product is found defective, we will exchange it at no charge.

What does this warranty NOT cover?

Damage caused by, or performance problems resulting
from, using this product with a non-Plantronics amplifier
and/or connector cable,

of God (such as a flood) are not covered. Implied
warranties, including those of merchantability, fitness for
a particular purpose and non-infringement shall (a) have
no duration greater than two years from the date of
purchase, (b) terminate automatically at the end of that
period, and (c) to the extent permitted by law, be
excluded. Consequential and incidental damages,
including without limitation, loss of property and those
arising from breach of any express or implied warranty,
are not the responsibility of Plantronics, and to the extent
permitted by law, are excluded. Some states do not allow
exclusion or limitation of incidental or consequential
damages, so the above exclusion may not apply to you.


How do you get service?

To obtain service in the U.S. contact Plantronics at [phone]
and in Canada call [phone].

How does state law apply?

This warranty gives you specific legal rights, and you may also have 
other rights, which vary from state to state.

accident, abuse, misuse, or an act