Plantronics CS50 User Manual

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11

Callers cannot hear me.

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SYMPTOM

I cannot hear caller/dial tone.

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TROUBLESHOOTING

SUGGESTION

• Check that all cords and jacks are connected correctly.

• Check that the base has power (power indicator 3 * is red) and the headset battery is fully charged.

• Try other telephone configuration dial 4 settings on the base unit. Ensure the selected number is directly in line with the horizontal position indicator. See Step 4.4 in the QSG.

• Ensure you are in headset mode. Press the talk button to select correct mode.

The talk indicator 2 light on the base is on (green).

• Select another listen volume master 11 setting on the base.

• Try other telephone configuration dial 4 settings on the base unit. Ensure the selected number is directly in line with the horizontal position indicator. See Step 4.4 in the QSG.

•Increase the speak volume fine tune 13 on the base unit.

If the volume is still too low, increase the talk volume master setting 12 on the bottom of the base unit.

• Check that the mute function is off. See Step 5.2 in the QSG.

... refer to Quick Start Guide (QSG) for details of corresponding numbered features.

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SYMPTOM	SUGGESTION
Receive sounds distorted. •Move the CS50 base unit further away
	from telephone or computer.
	•If your telephone has a receive volume
15	control, lower your telephone volume
	until the distortion disappears.
	•Lower the listen volume 15 control on
	the headset. If the distortion persists, lower
	the listen volume master 11 setting on the
11	back of base. See Step 5.1 and 5.2 in
	the QSG.
	•Perform system reset. See page 5.
People I talk to can	•Your phone may be sensitive to
hear a buzz in the	900 MHZ. Move the CS50 base
background.	further away from your phone.

		•If the AC Adapter is plugged into a power
		strip, try plugging it into the wall directly.
		•Call TAC for a RF filter.
	I can hear beeps in the	•One beep every 10 seconds is caused by
	headset.	a low battery warning. Recharge battery
		by returning it to the base charge cradle for
		one to three hours until charge light stays
		lit or quits blinking.
	15	•Two beeps is an out of range warning.
		Move closer to the base.
		•Three rapid beeps every 15 seconds
		indicates your mute is on. Press the mute
		control 15 dial once to turn mute off.
		•When an optional lifter is connected,
		three repetitive beeps indicate a call is
		coming into the headset. Press the talk
		button on the headset to answer the call.

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